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Program Assistant - Receptionist

Salary Range: $18.52 - $30.68/hour, depending on experience.

DEFINITION

Perform a wide variety of general clerical and/ or operational support duties at the Danville Community Center and/ or Senior Center. Incumbent serves as the facility receptionist, assisting with customer service-related questions and issues, and directing callers and visitors according to established procedures.
 

• This is a part-time temporary, non-benefitted position.
• 0-20 hours per week; not-to-exceed 950 hours per calendar year.

SUPERVISION

Direct supervision is received from the Administrative Assistant with indirect supervision from the Recreation Superintendent. May exercise supervision of part-time personnel and volunteers as assigned.

ESSENTIAL JOB DUTIES

Essential duties are inclusive of, but not limited to the following:

• Serve as first point of contact with the public; responds to information requests regarding services, classes, and events offered by the Town by email, in person or over the phone.
• Perform a wide variety of routine office duties to support department operations including filing, preparing basic reports, and program registration.
• Register participants, and support facility reservations using Active Net software.
• Performs cash handling duties, process payments, and issue receipts. 
• Assist in proofreading the Activity Guide and other marketing materials.
• Communicate with a variety of department staff to resolve customer inquiries.
• Provide support on special projects, and perform other duties as assigned.

QUALIFICATIONS

Must be able to handle multiple tasks, have strong computer skills and excellent customer service skills. Must be able to work a flexible schedule throughout the year.

Knowledge of:

• Correct English usage, spelling, grammar and punctuation.
• Modern office methods, procedures and equipment, including office automation hardware and software.
• File management.
• Word processing (Microsoft Word) and data processing systems, including Microsoft Outlook.

Ability to:

• Respond to and effectively prioritize multiple phone calls and requests for service.
• Understand and follow oral and written instructions.
• Use English effectively to communicate in person, over the telephone, or in writing.
• Have attention to detail and accuracy.
• Maintain a welcoming environment in a busy office.
• Complete tasks in a timely fashion.
• Establish and maintain positive and effective working relationships with those contacted in the course of work.

EXPERIENCE AND EDUCATION

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

One (1) year of experience performing standard clerical and secretarial duties. Prior experience as a receptionist in a related field preferred.

Education:

The equivalent of the successful completion of the twelfth grade; some college experience preferred.

Town of Danville
SUMMER AQUATIC STAFF POSITIONS
Salary Range: $17.37 to $30.68/hour; non-benefited, DOE and position offered

The Town of Danville strives to provide an aquatic environment that is safe, instructive and fun through recreational and lap swim, special events, the Learn to Swim program, Junior Lifeguard program and Lifeguard training classes.

PROGRAM LEADER (SWIM INSTRUCTOR/LIFEGUARD)

Salary Range: $17.37 to $23.15/hour

QUALIFICATIONS  
Applicants must be at least 15 years of age.  Required certifications by the end of Staff Training Week:  American Red Cross Lifeguard Training, CPR/AED for the Professional Rescuer, First Aid (Lifeguard).  

Aquatics staff members generally work 3-5 hours per day, in morning, afternoon, or evening shifts at San Ramon Valley High School or Monte Vista Pools.  Most staff members will work an average of 15-20 hours per week, up to a maximum of 37.5 hours per week. 

SUPERVISION 
Under the general supervision of the Pool Managers, Program Coordinator and Program Supervisor, the Swim Instructor/Lifeguard is responsible for ensuring aquatic safety and providing instruction for pool patrons.  Swim Instructors/Lifeguards must enjoy working with children and the general public, be patient, reliable and have lots of energy.  

ESSENTIAL JOB DUTIES 
Job duties include lifeguarding, swim lesson instruction, leading pool programming, mandatory staff training, pulling tarps, required daily fitness swims, and administrative duties, including some weekend shifts.  Also: 

• Provide aquatic safety and instruction for pool patrons.
• Use positive discipline and communicate effectively with parents/guardians.
• Perform duties within OSHA standards.

PROGRAM ASSISTANT (SENIOR GUARD)

Salary Range: $18.52 to $30.68/hour

QUALIFICATIONS 
Applicants must be at least 17 years of age.  Required certifications by the end of Staff Training Week: American Red Cross Lifeguard Training, CPR/AED for the Professional Rescuer, and it is preferable to have a Water Safety Instructor certificate as well. Senior Guards must have at least two years of lifeguard/swim instructor experience; leadership experience is highly desired.

Aquatics staff members generally work 3-5 hours per day, in morning, afternoon, or evening shifts at San Ramon Valley High School or Monte Vista High School Pools.  Most staff members will work an average of 15-20 hours per week, up to a maximum of 37.5 hours per week. 

SUPERVISION 
Under the general supervision of the Pool Managers, Program Coordinator and Program Supervisor, the Senior Guard teaches swim lessons, lifeguards, and serves on the Aquatics Leadership Team. 

ESSENTIAL JOB DUTIES 
Job duties include lifeguarding, swim lesson instruction, leading pool parties, mandatory staff training, cashiering, pulling tarps, required daily fitness swims and administrative duties, including some weekend shifts. Also:

• The Senior Guard identifies staff training needs, plans and leads weekly staff training, and may supervise on-duty staff in the absence of a Pool Manager.
• Provide aquatic safety and instruction for pool patrons.
• Use positive discipline and communicate effectively with parents/guardians.
• Perform duties within OSHA standards. 

PROGRAM ASSISTANT (POOL MANAGER)

Salary Range: $18.52 to $30.68/hour

QUALIFICATIONS 
Applicants must be at least 18 years of age.  Required certifications by the end of Staff Training Week: American Red Cross Lifeguard Training, CPR/AED for the Professional Rescuer, First Aid and Water Safety Instructor, Lifeguard Training Instructor and/or WSI Instructor Trainer certifications highly desired.   

Aquatics staff members generally work 3-5 hours per day, in morning, afternoon, or evening shifts at San Ramon Valley High School or Monte Vista High School Pool.  Most staff members will work an average of 15-20 hours per week, up to a maximum of 37.5 hours per week. 

SUPERVISION 
Under the general supervision of the Program Coordinator, Pool Managers are responsible for the day to day operations of the summer aquatics program.   

ESSENTIAL JOB DUTIES   

• Schedules, trains and supervises performance of part-time staff.
• Provides valuable customer service skills by assisting the community with aquatic related issues.
• Provides operational site management by assisting class placement of participants.
• Teaches swim classes and acts as a lifeguard as needed.
• Maintains inventory of pool equipment and supplies, assure pool equipment is in excellent condition and arrange repairs as needed.
• Maintains proper and accurate attendance and cash handling records.
• Perform duties within OSHA standards. 

DEFINITION

Responsible for the day-to-day responsibilities related to municipal traffic operations within the Town of Danville. Perform a variety of professional and technical level traffic and transportation engineering tasks, including traffic system planning, design and operation, and traffic control systems.

SUPERVISION RECEIVED AND EXERCISED

Receives direction from the Transportation Manager.  May exercise supervision over additional professional, technical and/or support staff as assigned. 

ESSENTIAL JOB DUTIES

Essential duties may include, but are not limited to the following:

• Conduct technical and administrative work in the functional areas of traffic operations, Downtown area, residential parking, and transportation planning and design.
• Manage the Town’s traffic signal and traffic control devices network in conjunction with the Transportation Manager.
• Serve as the public interface for matters related to traffic safety and circulation; develop and implement solutions with creative and professional use of acceptable traffic engineering standards. 
• Prepare traffic studies related to local traffic circulation and review traffic studies generated through the development review process, as directed. 
• Review collision reports and prepare and maintain collision diagrams.
• Conduct and maintain Traffic and Engineering Surveys.
• Review and comment on traffic signal plans and assist with oversight of traffic signal construction and modifications, as directed.
• Work in collaboration with traffic signal maintenance personnel to manage and troubleshoot issues related to traffic signal operations/equipment and electronic traffic control devices.
• Monitor traffic signal network operations through the Town’s centralized traffic signal monitoring system.
• Serve as project manager for transportation-related Capital Improvement Projects and studies, as directed.
• Conduct special research projects, including compiling and analyzing information; develop recommendations on courses of action; deliver concise, effective presentations to the Town Council, Town Commissions and members of the public.
• Coordinate with Police Department personnel to respond to public concerns related to traffic safety and circulation and parking.
• Provide staff support to other departments, boards, and commissions as directed.
• Maintain current program content om Town websites.
• Prepare and manage professional services contracts.
• Research and stay current on traffic engineering and transportation planning regulations, practices and technology.
• Other duties as assigned.

QUALIFICATIONS

Knowledge of:

• Fundamentals of traffic engineering inclusive of multi-modal transportation applications and practices.
• Signs and pavement markings standards; intersection and roadway capacity practices; intersection design; residential street design and traffic control.
• Transportation impact study elements and preparation processes; traffic signal operations; on‑ and off‑street parking standards; traffic control devices; and pavement management.
• GIS, AutoCAD, and general software applications.
• Traffic engineering-related software such as Synchro/SimTraffic, HCS, and Crossroads is preferred.

Ability to:

• Interpret plans and specifications; some GIS knowledge.
• Research and stay current on traffic engineering and transportation planning regulations, practices and technology.
• Prepare clear and concise written reports and correspondence, deliver presentations before the Town Council and members of the public, and facilitate meetings.
• Design and review traffic control plans.
• Establish and maintain effective professional working relationships with fellow employees and outside agencies in a team approach and the public.
• Work a varied schedule, including evenings and/or weekends, as needed.

EXPERIENCE AND EDUCATION

Any combination of experience and education that would likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

Five (5) years of increasingly responsible full-time experience or eight (8) years of part-time experience in traffic engineering, or closely related field, including drafting, surveying, and other specialized traffic training, licensure, etc. Background in transportation, planning, transportation engineering, or public administration in a community development environment is desirable. Public sector experience preferred. 

Education:

An Associate degree in transportation, planning, transportation engineering, or closely related field. 

LICENSE(S) AND CERTIFICATION(S)

Possession of a valid California State Driver's License, or license in another state with the ability to obtain a California license within 30 days of hire. Professional Engineer, Professional Traffic Operations Engineer, or California Traffic Engineers license is preferred. Valid Construction Zone Safety Certification. Valid Signs and Markings Certification.

BUILDING ATTENDANT

Salary:  $17.37 to $28.95/hour, non-benefitted position, DOE

ESSENTIAL JOB DUTIES

Facility duties may include, but are not limited to:

• Unlock and lock buildings for renters and programs.
• Be present and assist renters during events.
• Set up and breakdown tables and chairs for rentals and program classes.
• Maintain and keep facilities clean during and after events.
• Move furniture/equipment and return to appropriate storage areas after events.
• Assist renters with facility equipment usage.
• Clean sinks, counters, mirrors, stalls, floors, restrooms, and garbage disposal before and after rentals and program classes to ensure facilities are clean inside and outside.
• Performs duties within OSHA standards.

SUPERVISION RECEIVED AND EXERCISED

Works under general supervision of the Facilities Supervisor.

QUALIFICATIONS

• Ability to relate well to the public.
• Be reliable and responsible.
• Inform renters of current facility policies and procedures.
• Demonstrate poise and good judgment.
• Work flexible hours including weekends or holidays.
• Move furniture and operate custodial equipment.
• Lift 50 pounds; carry 30 pounds.
• Follow oral and written directions.
• Work independently.
• Respond to emergency situations quickly and efficiently.

Desired experience:

Previous public contact experience desirable.  Knowledge of general custodial cleaning apparatus.

Education/Licenses:

High school graduate or equivalent.  Valid California Driver’s License required.

POLICE ASSISTANT

Salary Range: $20.84 to $32.41/hour; non-benefitted position, DOE

DEFINITION

The Police Assistant is a civilian, non-sworn, uniformed position that is responsible for a variety of customer service-based interactions with the community. Duties include non-hazardous enforcement of municipal parking laws and regulations as well as clerical front counter tasks related to phone and walk-in contacts at the police department.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from the Administrative Assistant. Projects are assigned, and the person usually works with very little supervision. 

ESSENTIAL JOB FUNCTIONS/DUTIES

• Handle confidential administrative duties at the front desk. Greets telephone callers and visitors to department; screens and handles inquiries of a general or specific nature; takes messages.
• Takes information from the public regarding thefts, accidents, lost and found property, and other incidents that do not require the presence of a sworn law enforcement officer at the scene; completes standard police reports for review by staff supervisors or sworn supervisory staff.

• Perform a variety of research & staff work; prepare reports.
• Maintain records using computers and various filing systems.
• Coordinate Parking Permits for business employees.
• Enforces parking ordinances and the Town’s Abandoned Vehicle Abatement Program, issues parking citations; follows-up on complaints regarding abandoned or illegally parked vehicles; issues citations and arranges for the towing or other abatement measures. Receive and respond to complaints and reports of routine parking incidents from the public.
• Respond to public complaint of abandoned vehicles; document and schedule tows for abandoned vehicles; and ensures proper disposition of illegally parked vehicles; patrols city streets and issues citations on vehicles parked in an unlawful manner. Mark vehicles to detect abuse of timed areas.
• Operate computer equipment and two-way radio as related to employment.
• Directs traffic at crash, crime, and/or congestion scenes.
• Investigates and prepares reports on burglary, petty theft, lost and found property, missing persons, property damage, accidents, Town Ordinance violations, abandoned vehicles and other incidents.
• Assists with maintaining evidence and property in the Evidence Room. Coordinates receiving and cataloging evidence and found property, maintaining records of property movement, processing, and disposition.
• Assist with transporting, storing, photographing, releasing, or destroying property pursuant to state law and established procedures.
• As required testifies in court.
• Perform related duties as assigned.
• Perform duties within OSHA standards.

QUALIFICATIONS

Knowledge: 

Microsoft Office: Excel, Word, and PowerPoint.

Ability to:     

Effectively communicate verbally and through written correspondence; understand and follow verbal and written instructions, prepare clear and accurate reports, work cooperatively with others contacted in the course of work, handle multiple work requests under pressure, read and interpret maps, type at a speed of no less than 40WPM and have excellent customer service skills. Operation of radio communication equipment is required. Must have the ability to lift up to 20 pounds.

EXPERIENCE AND EDUCATION

Experience: 

One (1) year of full-time (or the equivalent of full-time) experience involving substantial public contact, or the exchange of detailed verbal information, including interpreting/clarifying rules, regulations, policies, or procedures and handling complaints as a primary element of the work performed. Must be at least 18 years of age at the time of application.

Education:   

High school graduation or equivalent.

Licenses:      

California Driver's License, C.L.E.T.S. certification upon hire.

PROGRAM LEADER (SPORTS AND FITNESS)

Salary Range: $17.37 to $23.15/hour, DOE

This is a part-time, temporary, non-benefitted position; 15-20 hours per week (not to exceed 950 hours per calendar year); predominantly afternoon/evening schedule, some weekends.

DEFINITION

The Town seeks gym monitors, scorekeepers, and leaders for a variety of youth and adult sports. Sports may include, but are not limited to basketball, softball, and bocce ball. Sports knowledge is preferred. All staff will be cross-trained for multiple sports. CPR/FA certification is recommended but not required.

SUPERVISION RECEIVED AND EXERCISED

Program Leader receives supervision from the Program Coordinator and/or Program

Assistant.

ESSENTIAL JOB DUTIES

Essential duties may include, but are not limited to the following:

• Scorekeeping and gym monitoring.
• Completing program score sheets, reports, and timesheets according to deadlines.
• Attending monthly staff meetings.
• Various tasks related to the implementation of sports programs.

QUALIFICATIONS

• Reliable and dependable.
• Good social skills to communicate with managers, coaches, parents, and children.
• Team player.
• Work independently.
• Flexible and willing to teach and learn.

Applications will be reviewed as received. The most qualified applicants will be extended an interview. When applying, please indicate any experience related to sports and fitness.