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Join a department that cares about its Dispatchers and is LOVED by its community
 

Elevate your public safety career as a Dispatcher. Our mission at the San Bruno Police Department is to Ensure Peace, Provide Safety, and Build Community.  We aim to realize this mission by taking good care of the people who work in our organization so that they can take good care of everyone else.  We believe that the key to providing exceptional police services is consistently deploying strong, healthy, well-trained, emotionally intelligent human beings as San Bruno Police Dispatchers.  As such, we have created a healthy, happy, fun working environment, focused on enabling each member of our team to use their employment to pursue the best possible versions of themselves.    

 
City of San Bruno's Excellent Benefits

• CalPERS retirement formula 
  Non-Safety: 2.7% @ 55 for classic members or 2% @ 62 for PEPRA members

• Annual accruals of vacation days based on years of service, holidays and sick days 

• Opportunity for bilingual incentive pay up to 2.5%

• Medical, dental and vision benefits provided with employee contribution 

• Life Insurance equal to one year’s annual salary provided at no cost 

• Long-term disability insurance provided at no cost 

• Home loan assistance program 

• Section 125 Flexible Benefit Plan 

• Tuition reimbursement

 
The Position

 
The San Bruno Police Department is recruiting for entry-level Public Safety Dispatchers.  Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. This position operates on a 24-hour, 365 days per year basis, and may be assigned to either a day, swing, or graveyard shift on a regular, rotational basis that includes nights, weekends, and holidays.  Public Safety Dispatchers perform a wide range of duties involving radio, telephone, and computers, applying various procedures and codes. Dispatchers receive and transmit emergency and non-emergency telephone and radio traffic as well as process communication reports, records, and radio logs, while maintaining
a high level of confidentiality.  Dispatchers may also support the Police Department by performing clerical tasks, training, assisting with fingerprinting, and being accountable for financial transactions.  This position is integral in supporting the goals and objectives of the City and Police Department.  

Examples of Duties

Essential Duties

• Receives and transmits emergency
  and non-emergency
  telephone and radio traffic.  

• Maintains and processes a variety of communications reports, records and radio logs.

• Operates a dispatch console, uses Computer Aided Dispatch (C.A.D.) System and other computer programs to process information and records.

• Responsible for various Record Management System (RMS) entries, some of these include but are not limited to citations, warrants, subpoenas. 

• Responsible for accurate and timely entries into the California Law Enforcement Telecommunication System (CLETS), as well as, the National Crime Information Center (NCIC).

• Maintains a high level of confidentiality.

• Performs collateral duties including a variety of related clerical tasks:
  records entry, assisting in fingerprinting and jail operations, which may include searching prisoners; and is accountable for handling cash, bond, and check transactions. 

• Performs related duties and responsibilities as assigned. 

Typical Qualifications

The ideal candidate will possess the ability to record and transmit information with speed and accuracy, "multi-task," make quick and sensible decisions, learn from constructive criticism, possess a high commitment to quality service, and participate in a team approach to law enforcement.  In addition, candidates will have a successful track record of the following: 

• Professional skill or knowledge using computer keyboard; skill or knowledge using radio, telephone, and computers.  

• Active listening; conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message.  

• Placing a high priority on the internal and external customer’s perspective when making decisions and taking action;
  Implementing service practices that meet the customers’ and own organization’s needs. 

• Maintaining effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. 

• Ability to analyze and understand information gathered and follow the best course of action. Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions. 

• Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior. 

• Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive. 

• Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks. 

• Maintaining stable performance while handling stress in a manner that is acceptable to others and to the organization. 

Minimum Qualifications 

 

Must be able to pass an extensive background investigation. 
 
Education

• Possession of a high school diploma or GED equivalent. Additional related college course work or degree preferred.

Experience

• At least one (1) year of related work experience requiring alertness and independent judgment, but no previous public safety dispatch experience is required.

Certificates and Licenses

• Must possess and maintain a valid California Driver’s License, Class C with a good driving record.

• Typing certificate issued within the last year verifying minimum typing speed of thirty-five (35) net words per minute with a maximum of nine (9) errors. Typing certificate must be submitted with application to be considered.  Online typing certificate permitted with application; formal test will be administered to final candidate.

• Completion within the last year of the POST Entry Level Dispatcher Selection Test Battery with a preferred minimum
  score of 48 or above;
  or CritiCall Dispatch passing test results within a year of application date.

• Certificate must be submitted with application to be considered.

Supplemental Information

This is a continuous recruitment. For a full, detailed class specification, click here. 
 
How to Apply

 
Applications may be submitted online at the City's BambooHR homepage. The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.

When submitting your application, please “upload” the following:

1) POST Entry Level Dispatcher Selection Test Battery (with a score of 50 or above).  If you have not yet taken the test, upcoming test dates can be found at: http://theacademy.ca.gov/tests;  or, CritiCall Dispatch test results.

2) Typing certificate issued within the last year verifying minimum typing speed of thirty-five (35) net words per minute with a maximum of nine (9) errors. Online typing certificate permitted with application, formal test will be administered to final candidate.

 
 
What happens next?

• We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable.

• Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, physical test or job simulation, phone interview, in-person or video interview(s), and/or web-based testing.

• The final phase of the selection process is the probationary period, which in most cases is one year, depending on your classification.

Reasonable Accommodations: 

 
The City of San Bruno is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws in its employment actions, decisions, policies and practices.

 
The City of San Bruno Human Resources Department will make reasonable efforts in the selection process to accommodate disabled applicants. Individuals with disabilities who would like to request an accommodation in the process must inform the Human Resources Department by the final filing date by emailing 
hr@sanbruno.ca.gov. 
 
Recruitment Contact 
Contact phone: 
(650) 616-7055 
Contact email: 
hr@sanbruno.ca.gov

A Dispatcher II is a civilian employee of the Police Department who performs a variety of tasks in the Department’s Support Services Division. The Dispatcher II acts as the Department’s primary dispatcher, receiving and relaying incoming calls for emergency and non-emergency assistance; dispatching police units; operating a variety of telecommunications equipment including radio, telephone, and computer-aided dispatch systems; status monitoring, records and file maintenance in a computer-aided environment; and entry level dispatch training. A Dispatcher II may be assigned to work various hours, shifts, holidays, weekends and overtime.

Additional duties may include, but are not limited to, the following: prioritize requests for service based upon available resources, receive radio requests and handle accordingly, type, process and file a wide variety of reports and materials including memos, letters, complaints, declarations, warrants, citations, crime and traffic reports. Assists Department personnel and the public in person and by phone performing record checks, collecting fees and mailing requested reports to outside agencies in accordance with established regulations.

QUALIFICATIONS

Have a combination of education and work experience, including a minimum of 1 year of dispatch work; 2 years general office work involving typing of varied materials, public contact, general filing and basic record keeping; type at least 40 wpm (net). Have knowledge of business English, spelling; modern office practices and procedures; record keeping. Ability to dispatch police units quickly and effectively; work under pressure; exercise independent judgment; work with minimal supervision; make sound decisions in emergency situations; learn assigned clerical tasks readily and to adhere to prescribed routine; write English legibly; establish and maintain effective working relationships with other employees and the general public; operate computer-aided dispatch system, 911 emergency telephone, and other multi-line telephone systems, various law enforcement telecommunications systems, radio console with headsets and handsets, computer keyboards, cameras, intercoms, security. Willingness to work varying shifts and radio dispatching skills.

COMPENSATION & BENEFITS

The City of Pleasant Hill offers a competitive compensation and benefits program.

• Salary: $6,987 to $9,050 per month. Placement within the range depends on experience and qualifications.
• Medical Benefits: Choice of coverage with Kaiser or Blue Shield. The City pays 80% of monthly premiums at each coverage level. In lieu of medical coverage, the City will contribute $400 (employee only coverage) or $500 (employee + 1 coverage) or $600 (family coverage) into a MissionSquare 457 deferred compensation plan
• Retirement: CalPERS enrollment (PEPRA New Member 2% @ 62; Classic Member 2% @ 60)
• Dental & Vision Coverage: City-paid dental and vision coverage for employee and eligible dependents
• MissionSquare Deferred Compensation & Roth IRA Plans: Voluntary plans available to all employees
• Life Insurance: City-paid life insurance coverage ($50,000)
• Long Term Disability: City-paid long-term disability coverage
• Medicare: Employees contribute 1.45% to Medicare with employer match
• Retiree Health Savings (RHS) Plan: City contributes $100.45 per month to the RHS Plan
• Section 125 Plan: Dependent care and out-of-pocket medical costs may be paid on a pre-tax basis
• Sick Leave: Earned at the rate of one day per month, with no maximum accrual
• Vacation: Earned at the rate of one day per month in the first year, increasing with service years; Lateral accrual rate may include years of service at former agency
• Holidays: City recognizes 14 paid holidays per year
• Uniform Allowance: $1,136 per year, adjusted annually per cost of living
• Shift Differential Pay: 5% of the employee’s base hourly wage
• Educational Degree Incentive: 1.25% AA Degree or 60 semester/90 quarter units; 5% Bachelor’s Degree or 120 semester/180 quarter units; 7.5% MA/MS Degree
• Educational Expense Reimbursement: City will reimburse for tuition, books and technology upgrades up to $500 per semester or quarter
• On Duty Exercise Program: 1 hour per shift
• Probationary Period: One year (12 months)

APPLICATION

Apply online: https://www.governmentjobs.com/careers/pleasanthillca

Resumes will not be accepted in lieu of a City employment application. Typing certification of 40 wpm net (5 minute test taken within the last 12 months) must be submitted with application. Certificates will only be accepted from a recognized business, adult school, or employment agency. Online typing test results will not be accepted. Applications received without a valid typing certificate, or not meeting the minimum words per minute (40 wpm net) will not be considered and applicants will not be contacted to correct the deficiency. Currently employed lateral applicants from a POST certified agency are not required to submit a typing certificate.

SELECTION PROCESS

CONTINUOUS RECRUITMENT: Applications will be reviewed on an ongoing basis. You must ensure complete submission of employment application and typing certificate as recruitment may close at any time. Priority will be given to qualified lateral applicants.

Applicants who meet the minimum qualifications may be invited to take an online Dispatcher test and will be notified by email of their scheduled testing date.  The most qualified applicants based on background and experience as evidenced by their application, and those with a passing score on the online test, may be invited for an oral board interview, which is weighted 100%.  To be placed on an eligibility list, an applicant must receive a passing score of 70 or more from each panel member.

A thorough background check, as well as a physical, drug screen, psychological evaluation, and polygraph exam will be conducted on the top candidates prior to appointment consideration. Failure to achieve a qualifying score on any portion of the examination process will eliminate a candidate from further consideration.

IMMIGRATION REFORM AND CONTROL ACT

To comply with the Immigration Reform and Control Act, all new employees are required to provide proof of U.S. citizenship or authorization to work in the United States on their first day of employment.

EQUAL OPPORTUNITY EMPLOYER

The City of Pleasant Hill is an Equal Opportunity Employer. In accordance with the Americans with Disabilities Act of 1990 (ADA), requests for special accommodations during any stage of the examination process should be made in advance to the Human Resources Department.

Questions about this recruitment?  Contact Sgt. Kevin Tillman (925) 288-4600, ktillman@pleasanthillpd.org or Colleen Duran, HR Analyst (925) 671-5294, cduran@phillca.gov

A Dispatcher II is a civilian employee of the Police Department who performs a variety of tasks in the Department’s Support Services Division. The Dispatcher II acts as the Department’s primary dispatcher, receiving and relaying incoming calls for emergency and non-emergency assistance; dispatching police units; operating a variety of telecommunications equipment including radio, telephone, and computer-aided dispatch systems; status monitoring, records and file maintenance in a computer-aided environment; and entry level dispatch training. A Dispatcher II may be assigned to work various hours, shifts, holidays, weekends and overtime.

Additional duties may include, but are not limited to, the following: prioritize requests for service based upon available resources, receive radio requests and handle accordingly, type, process and file a wide variety of reports and materials including memos, letters, complaints, declarations, warrants, citations, crime and traffic reports.  Assists Department personnel and the public in person and by phone performing record checks, collecting fees and mailing requested reports to outside agencies in accordance with established regulations. 

QUALIFICATIONS

Have a combination of education and work experience, including a minimum of one year of dispatch work; two years general office work involving typing of varied materials, public contact, general filing and basic record keeping; type at least 40 wpm (net).  Have knowledge of business English, spelling; modern office practices and procedures; record keeping. Ability to dispatch police units quickly and effectively; work under pressure; exercise independent judgment; work with minimal supervision; make sound decisions in emergency situations; learn assigned clerical tasks readily and to adhere to prescribed routine; write English legibly; establish and maintain effective working relationships with other employees and the general public; operate computer-aided dispatch system, 911 emergency telephone, and other multi-line telephone systems, various law enforcement telecommunications systems, radio console with headsets and handsets, computer keyboards, cameras, intercoms, security. Willingness to work varying shifts and radio dispatching skills. 

SPECIAL EMPLOYMENT INFORMATION

This is a one-year, limited-term assignment, with the possibility of extension based on budget, departmental needs and approval. The position will require a minimum of 24.5 hours and up to a maximum of 39.5 hours per week. The work schedule may include nights, weekends, and holidays. Shift schedules are reviewed every four months and are subject to change.

APPLICATION

Apply online HERE. Resumes will not be accepted in lieu of a City employment application. Typing certification of 40 wpm net (5 minute test taken within the last 12 months) must be submitted with application.  Certificates will only be accepted from a recognized business, adult school, or employment agency. Online typing test results will not be accepted. Applications received without a valid typing certificate, or not meeting the minimum words per minute (40 wpm net) will not be considered and applicants will not be contacted to correct the deficiency. Currently employed lateral applicants from a POST certified agency are not required to submit a typing certificate.

SELECTION PROCESS

This recruitment is open until filled. Applications will be reviewed on an ongoing basis. You must ensure complete submission of employment application and typing certificate as recruitment may close at any time.  Priority will be given to qualified lateral applicants. Applicants who meet the minimum qualifications may be invited to take an online Dispatcher test and will be notified by email of their scheduled testing date.  The most qualified applicants based on background and experience as evidenced by their application, and those with a passing score on the online test, may be invited for an oral board interview, which is weighted 100%.  To be placed on an eligibility list, an applicant must receive a passing score of 70 or more from each panel member.

A thorough background check, as well as a physical, drug screen, psychological evaluation, and polygraph exam will be conducted on the top candidates prior to appointment consideration.  Failure to achieve a qualifying score on any portion of the examination process will eliminate a candidate from further consideration.

IMMIGRATION REFORM AND CONTROL ACT

To comply with the Immigration Reform and Control Act, all new employees are required to provide proof of U.S. citizenship or authorization to work in the United States on their first day of employment.

EQUAL OPPORTUNITY EMPLOYER

The City of Pleasant Hill is an Equal Opportunity Employer. In accordance with the Americans with Disabilities Act of 1990 (ADA), requests for special accommodations during any stage of the examination process should be made in advance to the Human Resources Department.

The Marysville Police Department is recruiting for the position of Public Safety Dispatcher. 

We are seeking energetic and outstanding individuals to join our team.  Ideal candidates are committed to working with their community in total partnership as we work together to improve the quality of life for everyone who works, lives and plays in our city. Public Safety Dispatchers are tasked with dispatching first responders including police, fire and medical services.

SRFECC is preparing for a Dispatcher Academy, beginning September 2025! As a Dispatcher I, you will be a key player in the public safety network, managing both emergency and non-emergency calls. Your role involves receiving critical information, dispatching appropriate Fire and Emergency Medical Services (EMS) resources, providing live-saving instructions, relaying facts, and ensuring effective communication throughout the incident. This is an entry-level position ideal for individuals with no prior public safety dispatching experience. Advancement to Dispatcher II is expected within two years, and offers greater responsibility and higher pay.

This position requires the ability to work well under pressure, demonstrate exceptional communication skills, and think quickly during emergency situations. Shift work is required, and you must be available for nights, weekends, and holidays.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

“This recruitment can be closed at any time without notice.”

THE POSITION Under general supervision, this non-sworn, non-peace officer position performs assignments involving responsible public contact work in crime prevention and delivers non-emergency police services; to include Public Safety (emergency/non-emergency) Radio Comm for Police & Fire responders; also performs related duties as required.

Prerequisites / Qualifications 

This is the entry-level position.   Applicants must be 18 years old at time of application, have no felony convictions, have the ability to learn and understand radio and statue codes, understand policy and procedures written in English, function without close supervision, work a variety of shifts including weekends and holidays, and lift and transport various objects.  

Education / Experience

Any combination equivalent to graduation from high school plus one (1) year of experience in a clerical of similar position; college credits in criminal justice or communication preferred. 

Licenses / Registrations / Accreditation / Etc. 

Possession of a Valid Class C California Motor Vehicle Operator License; A 35 WPM Typing Certification (Needs to be attached to application); and achieve within one year of appointment the completion of a P.O.S.T. Dispatch Certificate, completion of D.O.J. training for full access operator, and standard CPR and First Aid Certificates issued by the American Red Cross. 

THE POSITION

Under close and general supervision, the Public Safety Dispatcher performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying calls for emergency and non-emergency public safety assistance; dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; performs a wide variety of specialized duties involved in emergency communications; and performs related duties as assigned.

The position receives close or general supervision from the Public Safety Dispatch Supervisor. Exercises no supervision over staff

TO LEARN MORE ABOUT THIS POSITION, CLICK THE JOB URL OR JOB PDF BELOW.

WHY JOIN THE REDWOOD CITY TEAM?

We offer a wide range of meaningful career opportunities with potential for growth, training and development, competitive salaries, flexible work schedules, paid time off, and robust benefits. The Redwood City team is guided by the core values of excellence, integrity, service, collaboration, inclusion and innovation.  Inherent in these values is a great organizational culture based on trust, strong and supportive leadership, respect, risk-taking, empowerment, and effective communication.

The community is known for its inclusivity, strong engaged neighborhoods, and civic pride. The City works diligently to maintain positive and productive relationships with community partners, together providing outstanding services, programs and opportunities for residents and businesses. This mix of tradition and progress, community, and diversity, makes Redwood City an extraordinary place to work and call home. If you’re looking to grow your career as a part of a professional and progressive Police Department team that fosters this organization’s core values, we hope you’ll apply.  

THE REDWOOD CITY POLICE DEPARTMENT

We are a progressive Police-Department, which recognizes that by working in a partnership with our community, we can best meet our goals of protecting life and property, improving the quality of life, and reducing crime and the fear of crime. Our motto is: 

"Providing Excellent Service with Integrity and Respect."

The men and women of the Police Department are proud of our department and of our community and we look forward to working closely with all segments of our community to build and maintain and great environment in Redwood City.

The Department consists of two organizational divisions:  Patrol, and Support Services.   We are a professional and progressive organization that takes great pride in providing quality service to our diverse community.

ABOUT THE POSITION

Are you searching for a position with a variety and challenges in a fast-paced environment?  

At a 24 hour a day police dispatch center, you will be using a sophisticated Computer Aided Dispatch terminal. A Communications Dispatcher receives emergency calls from the public requesting police, fire, medical, or other emergency service; determine priority, and dispatch police, or other emergency units as necessary and in accordance with established procedures. 

Typical duties may include, but are not limited to the following:

• Maintaining contact with all units on assignment and maintaining status and location of police field units.
• Coordinating emergency calls (911) and relaying information and assistance requests involving other agencies.
• Entering, updating, and retrieving information from networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information.

The City of Redwood City invites you to apply. 

• Please click on the job announcement file below to review the recruitment flyer.
• A complete job application is required.
• Submit your application online via CalOpps 
• Applications will be reviewed continuously as they are received.

Join our team!

Looking for a fast-paced, rewarding career in public safety? Join our Police Department as a 9-1-1 Dispatcher Trainee and become an essential part of the emergency response team.

Make a difference every day in this role, you'll provide life-saving services, connect those in need with critical assistance, and help ensure the safety and well-being of our community.

See it for yourself! Click on the link below for a behind-the-scenes look at the high-energy world of emergency dispatching

Paid Training Provided!

We equip you with the skills to handle emergency & non-emergency calls, dispatch police officers, and operate advanced communication systems.

Starting Pay: $53,545/year ($25.74/hour) 

Promotion to Police Dispatcher: $60,507/year ($29.09/hour) 

Growth Potential: Up to $77,209/year ($37.12/hour)

Work-Life Balance

• 10-hour shifts (4 days a week)

• Rotations every four months

• Night, weekend, & holiday shifts may apply

Minimum Qualifications:

Education:  Equivalent to the completion of the twelfth grade. Additional specialized training in communications or a related field is desirable. 

Experience: Some emergency or non-emergency dispatch experience is desirable. 

License/Certificates: Possession of, or ability to obtain, a Terminal Operator Certificate within one year of employment. 

Special Requirements: 

• Must be 18 years of age as of the date of hire
• United States citizen or meet citizenship requirements
• High School Diploma or GED
• Good moral character with no felony convictions

Recruitment Process:

1. Computerized test - Pass or Fail*
2. Oral Interview
3. Background Investigation includes a medical exam, psychological evaluation, polygraph, and drug/alcohol screening. 

*Computerized Testing Process: Testing is administered by the National Testing Network (NTN), which will share your test results with the City to progress your application to the next steps. 

To register and schedule your test:

1. Visit www.nationaltestingnetwork.com
2. Select "Find Jobs," then "Emergency Communication Jobs."
3. Sign up for the Simi Valley Police Department.

During your visit to the NTN website, complete the registration process, schedule your test, and review detailed information, including the testing process and FAQ's. Testing is available virtually or in person at designated facilities.

Testing Fee Waiver: A fee is required for the written exam. Candidates facing financial hardship may request a fee waiver before registering for the test. For more details, see Candidate FAQ #26 at NTN FAQ's.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply for this position please visit Senior Public Safety Dispatcher | Job Details tab | Career Pages.

 

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

About the Department

The San José Fire Department's (SJFD) core mission is to serve the community by protecting life, property, and the environment through prevention and response.  SJFD is a high-volume, high-performance, all-risk Fire Department that protects approximately 200 square miles including, residential, commercial, high-rise, wildland interface areas, and several high-hazard occupancies.  For additional information visit click here.

Click here for information about the Fire Communications Division.

Click here for the California Equal Pay Act

Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.  

This position is open until filled with the second review date of Thursday, November 14, 2024 

Position Duties

The San José Fire Department (SJFD) is seeking to fill multiple Senior Public Safety Dispatcher positions in the Communications Division.  

Senior Public Safety Dispatchers (Senior PSDs) are responsible for supervising a team of Public Safety Radio Dispatchers (PSRDs) assigned to a shift in the Communications Center.  PSRD is the journey-level class for public safety dispatching within the City of San José wherein incumbents are required to handle the full range of telephone answering and dispatch functions.

Responsibilities of the Senior PSD include, but are not limited to the following:

• Supervising PSRDs, including approving time-off and other scheduling requests in accordance with the established guidelines.
• Assigning PSRDs to work the various dispatch positions within the Communications Center. 
• Conducting training sessions and drills to maintain the efficiency and coordination of their assigned team. 
• Evaluating the performance of team members and giving frequent feedback to subordinates.
• Preparing written training evaluations and performance appraisals.
• Investigating and responding to resident, department, and allied agency concerns or complaints.
• Coordinating with Chief Officers in the field regarding matters affecting department operations.
• Performing additional support tasks when assigned to an administrative role in the Operations Unit, Training Unit, Quality Improvement Unit, or Systems Support Unit. 
• Performing all duties of the PSRD classification.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply for this position please visit Senior Public Safety Dispatcher | Job Details tab | Career Pages.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.  The starting salary will be determined by the selected candidate’s qualifications and experience.   

In addition to the salary, employees in the Senior Public Safety Dispatcher classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay and a (3.75%) Public Safety Radio Dispatcher Certification Pay.

Salary range(s) for this classification is/are:

• $115,356.80 - $140,358.40 (pensionable) 
• $125,450.52 - $152,639.76 (including non-pensionable and certification pay)