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The County of San Mateo Probation Department is seeking highly motivated applicants for the position of Information Technology Technician.

The County of San Mateo Probation Department's role as a partner in the County's criminal justice system is to contribute to community safety through its law enforcement, court services, pretrial, supervision, and treatment referral functions. To learn more about the department, visit: https://www.smcgov.org/probation.

Under general supervision, provides a full range of moderately complex technical support to department information systems in two or more of the following general areas: desktop support, production or server support, and/or applications support.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, limited-term, unclassified, and regular classified vacancies.

Examples Of Duties

Duties may include, but are not limited to, the following:

• Maintain inventory of addresses, laptops, workstations, servers, and peripheral equipment; prepare decommissioned workstations for surplus pickup and/or storage; order equipment and supplies as required.
• Write user operating instructions for departmental applications and equipment; present training, documentation, and other materials to user groups and individuals.
• Participate in departmental systems planning activities.
• Perform related duties as assigned.

User Support

• Serve as technical resource and primary point of contact for departmental system users; provide desktop and end-user support by remote session, telephone, email or in person, including visits to remote sites.
• Troubleshoot and assist users in solving operational hardware and software application problems; evaluate problem severity and resolve or escalate to appropriate personnel or vendor for resolution.
• Execute tests of new hardware and software, and support beta testing of new fields and screens in the system.
• Set up employee workstations; perform ergonomic evaluations and make equipment adjustments as needed.
• Support the department’s use of audiovisual equipment, including laptops, televisions, and projectors; set up and provide technical support for presentations.
• Assist with the production and editing of multi-media, including recordings, presentations, and videos; set up webcast and video conference meetings; duties include media conversion, editing backup, and storage of analog and digital data.

Desktop Support

• Install, configure, maintain, troubleshoot, and upgrade department computers and peripheral equipment.
• Install shrink-wrapped software on user workstations and provide instructions and training in their use.
• Install and replace internal computer components such as memory, hard drives, sound devices, optical drives, CD-ROM drives, and communications cards.
• Maintains and establishes user profiles for PC deployment.

Production/Server Support

• Assist with the routine installation, configuration, maintenance, troubleshooting, and upgrading of servers, mid-range computers, and related equipment at local and remote sites.
• Perform routine system administration functions according to desktop security policies, which include monitoring and adding applications, users, and devices, modifying user profiles, resetting passwords, and performing file maintenance.
• Monitor departmental equipment and systems; review daily problem reports and determine system technical problems.

Application Support

• Perform routine data entry and database maintenance, which includes entering or uploading data to databases, maintaining tables, and developing queries.
• Produce and distribute standard, recurring reports for others to use.
• Execute transfer of large, confidential files between systems.
• Assist with routine web development functions, entering or uploading internet content, updating routine or standard content, applying graphic features, and/or revising vignettes/HTML pages.

TENTATIVE RECRUITMENT SCHEDULE

Final Filing Date: Thursday, August 7, 2025, 11:59 PM PST

Application Screening: August 11 - 15, 2025

Civil Service Panel Interview: August 26 and/or 27, 2025

The County of San Mateo Probation Department is seeking highly qualified candidates with exceptional leadership qualities for the position of Assistant Superintendent - Probation Services Manager.

Please click here to review the job brochure for details about the position. For a PDF version of the brochure, please click here.

ABOUT THE ROLE ABOUT THE ROLE

Reporting to the Superintendent of Institutions, the Assistant Superintendent plays a critical leadership role in ensuring the care, custody, and rehabilitation of youth in juvenile hall. You’ll manage core operations and supervise staff across functional areas while fostering a culture rooted in accountability, respect, and positive transformation. Inside the hallways of the Youth Services Center School Department. This role requires sound judgment, strong administrative skills, and a deep understanding of juvenile justice practices. You’ll work closely with medical and mental health professionals, court representatives, and community partners to ensure comprehensive support for youth in custody.

KEY RESPONSIBILITIES KEY RESPONSIBILITIES

• Directly supervise and support Institution Services Managers and facility staff
• Ensure safe and effective operation of juvenile facilities in compliance with state and local policies
• Interpret court orders and oversee appropriate case execution
• Collaborate with law enforcement, health providers, and educational institutions
• Guide staff development, training, and performance evaluation
• Analyze data, prepare reports, and drive operational improvements
• Represent the Probation Department at meetings, hearings, and public forums
• Promote a rehabilitative environment focused on growth, accountability, and future success for detained youth

WE’RE LOOKING FOR SOMEONE WHO CAN DEMONSTRATE:

• Knowledge of human behavior, justice systems, or rehabilitation, gained through education, training, or experience
• Ability to perform probation-related duties like case management, report writing, and collaboration with partners
• Strong communication and interpersonal skills to work with diverse populations
• Sound judgment in applying policies and procedures fairly
• Experience handling complex casework in a public agency, nonprofit, or justice-related setting
• Experience promoting a rehabilitative milieu focused on future success for detained youth

A typical way to gain these skills may include a bachelor’s degree in a related field such as sociology, psychology, or justice studies, or two years of relevant experience in probation or community-based work.

TENTATIVE RECRUITMENT SCHEDULE

Final Filing Date: Tuesday, August 5, 2025, by 11:59 PM PST

Application Screening: August 11 - 15, 2025

In-Person Civil Service Panel Interviews: August 28 and/or 29, 2025