San Mateo County Health- San Mateo Medical Center seeks well-qualified candidates for the position of Program Coordinator I in the Patient Access Division. The current vacancy is a full-time, limited term vacancy. The duration of the assignment will last about 6 months.
Under the direction of the Patient Access Manager, the Program Coordinator will provide support to over 150 Patient Services Assistants across various departments, including Emergency, Admitting, Long-Term Care, Same-Day Surgery, and will average 27 Federally Qualified Health Center (FQHC) sites with 8-16 hours of weekly program refresher training on several publicly sponsored coverage options.
Additionally, this position will assist the team with several EPIC post-go-live projects, and work queues as we work to revamp processes and enhance collaboration for improved workflows and revenue-generating process efficiencies.
To fill this vacancy, we are seeking applicants who are:
- Effective collaborators and can interact well with diverse personalities.
- Excellent planners and organizers and can establish a course of action for accomplishing short- and long-term goals and efficiently manage multiple assignments at the same time.
- Superior communicators and who excel orally and in writing.
- Flexible and see the value of helping colleagues and being exposed to and trained in several programs and initiatives.
- Proactive and are receptive to innovative changes and creative solutions.
- Team builders and can quickly establish strong partnerships with others.
The Ideal Candidate will possess:- A Bachelor's degree in public or business administration, management or a related field.
- Experience in using EPIC.
- Two years of professional level analytical and administrative experience in a community-related setting.
- Excellent interpersonal and written communication skills.
- Ability to work collaboratively and establish and maintain positive working relationships, while balancing multiple, sometimes competing priorities.
- Acute attention to detail and strong organizational skills.
- Ability to produce accurate work, while meeting deadlines and working under pressure.
- Flexibility and ability to work independently and as part of a team.
- Ability to work in a fast-paced environment and follow verbal and written instructions.
- Ability to design, coordinate, and execute program initiatives and evaluate performance.
- Commitment to properly handle discreet information and maintain confidentiality.
- Knowledge of Microsoft Office products (Word, Excel, PowerPoint) and Social Media platforms.
This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan.
Examples Of Duties
Duties of the position include, but are not limited to:
- Coordinates efforts between departments, clinics, and Ancillary Services to ensure timely release of claims.
- Serves as a liaison between the Patient Financial Department and Resource Management.
- Facilitate regularly scheduled and special meetings – prepare and distribute agendas and minutes from meetings.
- Maintain program billing and compliance records related to authorizations for Inpatient and Outpatient services.
- Prepare reports as needed for Patient Financial services, Resource Management, and Department of Health Services (DHCS).
- Manage and support activity related to the authorization and denial process.
- Educate and train team members regarding authorization requirements and denial mitigation.
- Perform related duties as assigned.
Qualifications
Knowledge of:
- Principles and practices of program area/option to which assigned.
- Principles and practices of effective customer/client relations.
- Principles and practices of working with and managing volunteers, if assigned to volunteer coordination.
- Technical procedures and requirements of program area/option to which assigned.
- Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines governing program area/option to which assigned.
- Principles, practices and techniques of administrative and programmatic research and analysis.
- Computer applications related to the work.
- Office administrative practices and procedures, including records management and the operation of standard office equipment.
- Funding sources, grants and fund-raising techniques, if assigned to Options 1 and 2.
Skill/Ability to:- Analyze, interpret and apply various regulations and requirements.
- Plan, coordinate and implement administrative and programmatic research and analysis.
- Train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors.
- Establish and maintain effective working relationships with grantors, subcontractors, County staff, elected and appointed officials, the public and others.
- Communicate effectively, both orally and in writing.
- Compile, analyze and interpret data using research techniques; draw sound conclusions and prepare and present effective reports regarding findings and recommendations.
- Exercise sound independent judgment within general policy and regulatory guidelines.
- Prepare clear and accurate reports, correspondence, procedures and other written materials.
- Organize and prioritize work and meet critical deadlines.
- Maintain accurate records and files.
- Interact with a wide variety of people.
- Listen sensitively and accurately; exercise tact, patience and diplomacy.
- Develop, coordinate, and implement plans, programs and events.
- Utilize the appropriate interpersonal style and methods of communication to gain acceptance, cooperation, or agreement of a plan, activity, and/or program idea.
- Make public presentations and prepare articles for publication such as press releases and articles related to events of assigned program.
- Prepare narrative and statistical reports.
Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Program Coordinator I: Bachelor's degree in public or business administration, management or a related field and two years of professional level analytical and administrative experience in a community-related setting.
Application/Examination
If you are interested in being considered for this limited term position the following items must be submitted via e-mail:
Please include the words
"Program Coordinator I - Patient Access - Limited Term" in the subject line of email submission. All submitted materials must be in a Word or PDF format.
Please submit the above listed materials via email to: Keshni Kumar, Director of Patient Access
kkumar2@smcgov.org
Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.
Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process. NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements will not be considered.
