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Highlights of the position:

• People-First Service: Serve as the first point of contact for residents and businesses (by phone, online, and in person) answering questions, processing payments, and building positive relationships.
• Meaningful Impact: Accurately bill and collect utility service charges, business taxes, parking citations, transient occupancy tax, false alarm fees, and other revenue programs to help sustain City services.
• Growth & Flexibility: Cross-train across multiple revenue streams and City departments, gaining broad exposure and professional job opportunities.
• Collaborative Culture: Partner with field technicians, permit staff, IT, administration, and external vendors to streamline processes and improve customer experience.

The City of Thousand Oaks is seeking a driven, detail-oriented Accounting/Customer Service Representative to join the Public Services Division within the Finance Department. This role will serve as a key liaison between the community and the City's revenue operations, managing a high volume of payments and customer inquiries, supporting diverse revenue programs, and adapting to evolving priorities. With ample cross-training and collaboration opportunities across the City, this position offers professional growth and the chance to make a tangible impact on the delivery of essential City services.

Primary Responsibilities

• Utility Billing & Collections: Prepare and adjust water and wastewater bills, resolve customer inquiries, and set up payment arrangements to maintain uninterrupted service. When accounts become delinquent, coordinate lien filings and work with customers and field crews to clear balances and restore service.
• Business Tax: Oversee the full life cycle of business license applications and renewals, from initial customer service to intake and fee collection, to compliance verification, and final issuance. Coordinate with Planning, Building, Code Enforcement, and Thousand Oaks Police Department to resolve discrepancies, update records, and provide guidance on licensing requirements.
• Payment Processing & Cashiering: Process payments for all revenue programs, both at the front counter and within a centralized unit, and reconcile daily cash receipts. Balance cash drawers, prepare bank deposits, and validate transactions against the general ledger.

• Interdepartmental Collaboration: Collaborate with field technicians, IT, Thousand Oaks Police Department, and other departments to resolve billing and payment issues, identify process improvements, and share best practices. Cross-train on multiple revenue streams to enhance team agility and service coverage.
• Administrative Support: Administer specialized billing programs, including parking citations for false alarm, from initiation through resolution, ensuring accuracy, analytics, and compliance.