Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply for this position please visit Parking/Ground Transportation Administrator - Department of Transportation | Job Details tab | Career Pages (governmentjobs.com).
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About the Department
The Department of Transportation (DOT) plans, develops, operates, and maintains transportation facilities, services, and related systems which contribute to the livability and economic health of the City. We comprise a team of more than 500 people ready to serve the needs of our residents to improve the efficiency and safety of San José streets. We are an energetic and innovative team that is improving transportation in the nation’s 10th largest city, while focusing on safety, sustainability, and active public life! For more information about DOT, visit www.sanjoseca.gov/transportation.
About the Division
The Parking Division resides within Transportation and Parking Operations and provides a comprehensive range of services aimed at meeting the needs of businesses, downtown employees, visitors, convention, cultural and sports facilities, special
events, schools and residents. Services include:
- Operations and maintenance of the City’s public parking facilities: eight garages and six surface lots totaling over 7,000 parking spaces, and 2,500 on-street metered parking spaces utilizing smart meter, and multi-space meter technologies.
- Management of vendor contracts, including a Parking Operations vendor responsible for day-to-day management of off-street facilities and Security vendor responsible for parking facility security and parking enforcement field investigations.
- Parking compliance activities supporting traffic safety, street cleanliness and maintenance activities, turnover of on-street spaces in business districts; and enhanced neighborhood quality-of-life through the removal of vehicles abandoned or stored in the public right-of-way.
- Collection of fines from parking citations and oversight of administrative review process for contested citations.
- Development and implementation of transportation and parking operation plans for a variety of special events, including provision of traffic control during events.
- Staff support to the Downtown Parking Board. The Board is comprised of seven members appointed by the City Council and serves as a public forum for discussion of downtown parking issues.
- The 24-25 fiscal year operating budget for the Parking Division’s services includes revenue projections of approximately $12 million from lots/garages and $3 million from on-street meters. The Division is supported by nearly 90 employees, both professional staff that lead programs, implement projects, and perform analytical administrative work; and field staff that provides parking compliance and meter collections/repair services.
Position Duties
The Department of Transportation (DOT) is looking to potentially fill three (3) vacancies for Parking/Ground Transportation Administrator. Each role has a distinct focus: one leads the on-street vehicle abatement efforts, another oversees on-street enforcement programs, and the third manages the daily operations of off-street parking lots and garages.
On-Street Vehicle Abatement Parking/Ground Transportation Administrator
The On-Street Vehicle Abatement Parking/Ground Transportation Administrator is a newly created position within the Division, reporting to the Vehicle Abatement Parking Manager. This role will oversee the launch and management of the City’s initiative to address vehicle blight and maintain street cleanliness across the City.
New Program Services Include:
- Oversee the citywide enforcement of oversized and lived-in vehicles.
- Lead efforts to inventory oversized and lived-in vehicles parked on streets citywide.
- Analyze data to develop and implement a site/location prioritization strategy.
- Manage internal and external outreach, including delivering presentations to community stakeholders.
- Implement temporary and permanent parking restrictions, such as tow-away zones.
- Oversee enforcement activities, including towing, enhanced cleaning, and street-sweeping in designated zones/areas.
- Track program progress and outcomes, providing regular status reports.
- Manage interdepartmental relationships to ensure the program’s success.
Under direction, the On-Street Vehicle Abatement Parking/Ground Transportation Administrator performs complex professional, analytical, and administrative work in the development, implementation, and management of parking programs and contracts related to on-street parking enforcement operations.
This role includes one direct report—a Parking and Traffic Control Supervisor—and oversees eighteen (18) indirect reports, comprising two (2) Senior Parking and Traffic Control Officers (Sr. PTCOs) and sixteen (16) PTCOs.
The successful candidate will lead, manage, and motivate a team of nineteen (19) staff members by setting clear goals, fostering an innovative work environment, maximizing staff development, and recognizing achievements appropriately.
Key Responsibilities:
- Oversee the day-to-day management of the Parking Compliance Unit’s Vehicle Abatement Program.
- Serve as the City’s primary liaison for Council office staff and constituents regarding oversized vehicle and vehicle abatement concerns.
- Manage parking compliance and enforcement activities in alignment with the San Jose Municipal Code and California Vehicle Code.
- Analyze on-street parking conditions and assist in establishing appropriate parking controls.
- Manage program budgets and fiscal activities effectively.
- Provide staff support and collaborate with committees, boards, task forces, community groups, associations, and interdepartmental teams.
- Coordinate and contribute to the preparation of new parking ordinances, resolutions, requests for proposals (RFPs), agreements, and City Council memorandums related to on-street parking services.
- Analyze data to optimize the use and enforcement of on-street parking.
- Lead the hiring, onboarding, training, development, and performance appraisal of staff within the Parking Compliance Unit (PCU) and support the Vehicle Abatement Parking Manager in developing and managing Standard Operating Procedures across the unit.
- Perform routine audits of program operations, evaluate processes to identify improvement opportunities, and assist with the planning and execution of short- and long-term parking planning projects and programs.
- Support procurement processes within the Parking Division by developing Scopes of Service for RFPs and RFBs and develop reports and presentations for community meetings and other stakeholder groups.
- Manage vendor
- Navigate political decision-making processes and City procedures effectively.
- Assist with program reporting to Council/Committees, including the Transportation & Environment Committee (T&E).
On-Street Enforcement Parking/Ground Transportation Administrator
The On-Street Enforcement Parking/Ground Transportation Administrator reports to the On-Street Parking Manager and is responsible for managing and operating the City’s PCU and Meter Shop. The PCU oversees citywide enforcement of parking regulations and provides various services, including proactive patrols, school safety, residential permit enforcement, and street sweeping. The Meter Shop handles the installation, maintenance, and revenue collection for approximately 2,500 on-street parking meters.
This position has two (2) direct reports: a Parking and Traffic Control Supervisor and a Senior Maintenance Worker, and oversees forty-seven (47) indirect reports, including four (4) Senior Parking and Traffic Control Officers (Sr. PTCOs), thirty-six (36) PTCOs, one (1) Staff Specialist, and six (6) Maintenance Workers.
The successful candidate will plan, coordinate, assign, and supervise the work of employees engaged in parking enforcement and meter operations through subordinate supervisors.
Key Responsibilities:
- Oversee the day-to-day management and operations of the Parking Compliance Unit (PCU) and Meter Shop.
- Serve as the primary liaison for Council office staff and constituents regarding general parking enforcement concerns, and manage internal and external outreach, including presentations to community stakeholders.
- Ensure compliance with the San Jose Municipal Code and California Vehicle Code, analyze on-street parking conditions, and implement appropriate parking controls and restrictions, such as tow-away zones.
- Manage program budgets, fiscal activities, and interdepartmental relationships to ensure program success, while providing staff support and collaborating with committees, boards, task forces, community groups, and other City departments and agencies.
- Conduct data analysis to optimize the use and enforcement of on-street parking, and assist in developing new parking ordinances, resolutions, requests for proposals (RFPs), agreements, and City Council memorandums.
- Lead the hiring, onboarding, training, development, and performance appraisal of staff within the PCU and Meter Shop and support the On-Street Parking Manager in developing and managing Standard Operating Procedures across the unit.
- Perform routine audits of program operations, evaluate processes to identify improvement opportunities, and assist with the planning and execution of short- and long-term parking planning projects and programs.
- Support procurement processes within the Parking Division by developing Scopes of Service for RFPs and RFBs and develop reports and presentations for the Downtown Parking Board, community meetings, and other stakeholder groups.
- Respond to customer service inquiries and assist with program reporting to Council and Committees, including the Transportation & Environment Committee (T&E).
Off-Street Operations Parking/Ground Transportation Administrator:
The Off-Street Parking/Ground Transportation Administrator focuses on managing the day-to-day operations of eight parking garages and six surface lots, totaling approximately 7,300 parking spaces, primarily in Downtown San José. The position reports to the Off-Street Parking Manager and oversees a Parking and Traffic Control Supervisor.
The successful candidate will lead a team that works closely with Downtown businesses and residents, community groups, associations, Council Offices, the Downtown Parking Board, the Convention Center and Cultural Facilities operator, and other City departments to deliver off-street parking services. They will ensure that the off-street parking program consistently provides the highest level of customer service, minimizes costs, and maximizes cash flow to the City.
Key Responsibilities:
- Develop, implement, and manage agreements and contracts related to off-street parking operations, including major projects like facade and elevator modernization, and security program analysis.
- Lead and manage off-street parking staff by establishing goals, fostering an innovative work environment, maximizing development opportunities, and providing appropriate recognition.
- Work directly with Downtown businesses, community groups, Council Offices, and other stakeholders to deliver effective off-street parking services.
- Oversee the maintenance and security of parking facilities and the parking guidance system, ensuring optimal operation.
- Analyze Downtown San José’s parking supply and demand, considering local market conditions and future developments.
- Manage marketing agreements and implement strategies to attract customers and increase participation in parking programs.
- Perform and analyze results from semi-annual customer service surveys for all parking facilities, track City Council-approved Performance Measures, and manage off-street parking operating budgets.
- Provide staff support to advisory committees, boards, and task forces, and coordinate the preparation of parking ordinances, resolutions, Requests for Proposals (RFPs), agreements, and City Council memorandums.
- Plan, coordinate, and execute comprehensive short- and long-term parking projects and programs, including special events like Cinequest, Convention Center events, and Christmas in the Park.
- Develop reports and presentations for the Downtown Parking Board and other stakeholder committees.
- Represent the Off-Street Parking Manager at meetings with internal and external stakeholders, and perform other duties as assigned.
