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About Us

At the San Francisco Human Services Agency (HSA) we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of two city departments—Department of Benefits and Family Support, and Department of Disability and Aging Services,— and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Role description

Under general supervision, assists in analyzing, planning, implementing, maintaining, troubleshooting and enhancing large complex systems or networks consisting of a combination that may include mainframes, mini-computers, personal computers, mobile devices, LANS, WANs, servers, data storage and the physical and logical components that integrate these systems together as an enterprise networking backbone. 

The 1042 Security Engineer is the journey level position in the Engineer series. The class is distinguished from the Senior level by the complexity of the tasks, projects or duties assigned, and is more independent than the Assistant level. This classification performs a wide range of complex analytical, design, planning, implementation, enhancement and problem resolution tasks on large complex systems and networks. Works within a framework of established procedures and interprets policies, procedures and guidelines. This level may formulate recommendations consistent with directives, policies, standards and regulations. Incumbents require only occasional instruction or assistance. Work is reviewed upon completion and for overall results. Serves as a technical architect and systems integrator for large complex systems or networks, with a focus on securing vulnerabilities and reducing risk of system and/or asset compromises.

Essential Duties:
 

1. Determine requirements for the development environment and / or enhancement for large complex systems that serve HSA’s programs. May research and conduct feasibility studies on new technologies.
2. Design, plan, integrate, test, implement, document and enhance large complex systems. This may involve the analysis, coding (.NET C#, Cold Fusion), web application design, database design, and evaluation of systems software, hardware and communications strategies.
3. Perform systems integration for interoperability over dissimilar platforms and technologies. This may involve the integration of various protocols and systems software.
4. Determine the proper installation parameters for software for smooth integration and efficiency in relation to the enterprise system and network.
5. Write code to customize large systems software which may involve specialized programming languages.
6. Read and understand requirements documentation and other documentation in order to write code to implement the required features for application systems.
7. Analyze, detect, identify and correct complex systems software or hardware deficiencies. Analyze, research and debug program logic and systems; modify program logic; analyze service requests for system changes or new requirements to determine the most effective approach and the appropriate staff time required to achieve the needed modification.
8. Provide emergency technical support for application issues to ensure system availability and data integrity. May provide on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.
9. Act as the liaison between vendors, technical support hot-lines and departments to resolve complex systems. Coordinate and implement corrective measures; this may involve site visits, telephone assistance, remote systems and participation in technical committees.
10. Facilitate the demonstration and training of staff in the use of new hardware or software products.
11. Document procedures and troubleshooting techniques related to systems software and hardware; develop technical documentation and review documentation prior to general distribution.
12. Plan, develop and implement backup and recovery procedures for large systems.
13. Communicate with managers regarding system performance and operational issues. Suggest improvements to management.
14. Research and test new software technologies; report results; recommend software purchases. Learn and implement the new technologies that are brought in. Coordinate and work with vendors when needed. 
15. Attend meetings, workshops, and demonstrations; perform duties and responsibilities as assigned.

The Park Development Project Manager (Class: Project Analyst II or Project Analyst III) will manage park development, landscape improvement and/or watershed planning projects. The projects will be related to MRCA's capital improvement projects, which include urban river restoration, public access, open space conservation, master planning, and park development. Projects may consist of design and construction of new park amenities, creation of parkland in urban neighborhoods, renovation of infrastructure and buildings, acquisition of land, and planning in a watershed context. Capital projects include renovation of existing facilities, new construction by contractors and force account, and fee acquisition of land interests.

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This is professional and technical work pursuant to the terms of grants, contracts, and applicable regulations, involving frequent communication with others, for a flexible person at an entry or intermediate level. Project managers must also build community support, seek funding opportunities, actively cooperate with other government agencies and non-profit organizations, and keep abreast of related planning processes. The work performed will support MRCA’s capital Workprogram for improvements, land acquisition, and major maintenance projects in nature parks within greater Los Angeles, and other MRCA efforts related to public access, open space conservation, habitat restoration, and urban park development.

Ability to speak Spanish is required.

This position may report to the Deputy Chief of Park Development, Chief of Watershed Planning, or other Executive-level staff depending on MRCA's needs. Assorted tasks may be supervised by Executive Staff and may include participation in multi-division teams. The position supervises no other staff. 

ESSENTIAL FUNCTIONS

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Implement multiple projects simultaneously: The project manager is the central point of contact on all issues concerning assigned projects and will be responsible for project quality. Perform project tracking, scheduling, and budget management.
• Oversee consultants and contractors, manage contracts, coordinate project team and collaborate with coworkers to ensure that the project scope is completed according to grant agreements, schedules, and cost limits. Assist in selection of consultants/contractors.
• Determine project scope, options, and alternatives to overcome constraints. Revise as often as needed to address unexpected conditions.
• Perform day-to-day administration of grants, prepare required reports and ensure conformance with grant agreements.
• Cooperate with other team members to accomplish project goals.
• Produce written materials including staff reports, text for publication, proposals, progress reports, and a variety of other documents.
• Manage project budgets with funding from multiple sources, keeping abreast of status and expense eligibility requirements, identifying solutions to shortfalls, and keeping up to date as projects evolve.
• Assist with coordination of construction. Coordinate with others to monitor progress of in-house staff (force account) and subcontractors, assure compliance with plans and specifications, and troubleshoot as needed.
• Prepare Requests for Proposals/Requests for Bids, and review bids. Select and manage contractors and consultants in conjunction with other staff. Ensure bidding process meets applicable regulations. Assist with estimating and selection of vendors for best value.
• Maintain files, including documentation and authorization for expenses, project progress, contracts and grant agreements, project budgets, contacts, board actions and all other items related to a project’s development.
• Manage the CEQA compliance process for potential projects.
• Provide support to coworkers on other projects.
• Analyze, verify and obtain payment approvals for invoices.
• Maintain good habits of answering and responding to incoming telephone calls, correspondence, and when communicating and providing customer service to citizens who seek assistance.
• Maintain positive relationships with coworkers, representatives of other government agencies, non-profit organizations, homeowner’s associations, and the public at large.
• Perform related duties as required.

NON-ESSENTIAL FUNCTIONS

• Lead and participate in group hikes, project site tours, and kayak trips with project stakeholders.
• Quantify and describe the greenhouse gas emissions benefits of potential projects based on latest accepted science, research, and generally accepted methodology.
• Represent the agency in public forums.

Depending on the MRCA's needs, landscape architecture may be emphasized in the specific job duties, including:

• Produce landscape improvement plans, details, and specifications, at conceptual design, schematic design, and construction document phases with both hand-drawn graphics, computer graphic programs (e.g. Adobe graphic suite, sketch-up, rivet, and/or any other 3D digital rendering programs), and CAD techniques.
• Produce irrigation designs utilizing Land F/X software.
• Research new construction/architectural products and technologies.
• Perform assessment of architectural barriers and analyze options for barrier removal. 

Depending on the MRCA's needs, watershed planning may be emphasized in the specific job duties, including:

• Analyze various planning documents and processes for consistency and impacts on MRCA's watershed planning priorities. Write formal comment letters and and informal memoranda.
• Participate in planning processes related to the Los Angeles River and other local watersheds, at both regional and individual project scales.
• Identify potential projects and assess feasibility.
• Write and coordinate grant proposals and research new funding opportunities for land acquisition, park development, and related planning efforts.

Depending on the MRCA's needs, management of maintenance funding sources may be emphasized in the specific job duties, including:

• Analyze proposed expenses for eligibility and determine appropriate funding sources for expenses.
• Assist with budget development and monitoring for multiple locations and funds.
• Liaison frequently between operations and maintenance staff and finance staff to ensure smooth administrative processes.
• Distinguish between maintenance and capital expenses and providing documentation for full reimbursement.

JOB SPECIFICATIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required remain in a stationary position, occasionally move about inside the office to access supplies and office machinery, frequently communicate and exchange information, review handwritten, electronic and facsimile documents, and operate a computer and other office productivity machinery. The employee must occasionally move items weighing up to 20 pounds inside the office.

During project site surveys, the employee is regularly required to position self to perform measurement and inventory tasks, frequently move about work sites, operate a mobile system to complete checklists, travel to various park sites, frequently operate measuring tools to record measurements indoors and in outdoor weather conditions, transport tools between vehicles and work sites on a daily basis, and occasionally ascend/descend a ladder to access areas of work.

Monday through Friday, 8 hours per day, 40 hours per week with some scheduling flexibility. Occasional overtime work in evenings or weekends upon prior approval by supervisor. The position will work out of the Los Angeles River Center and Gardens and will be required to travel to various other locations. Offices at the River Center are spread among multiple buildings and floors. Remote working or a hybrid schedule may be allowed, subject to supervisor approval.

MINIMUM QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• B.A. or B.S. degree. Relevant course studies include landscape architecture, environmental design, natural resources, engineering, planning, environmental science, geography, biology, or related fields.  An Associate's degree may be substituted with at least two (2) years of highly relevant experience.
• One (1) year of highly relevant experience performing project management duties that include: creative problem solving, working on an interdisciplinary team, coordinating consultants, technical writing, scheduling, and budgeting.
• Experience desired in public speaking, community outreach/engagement, identifying and applying for project specific funding, and construction trade or construction management.
• Ability to speak Spanish is required.

• Must have a valid California driver’s license in good standing with a satisfactory driving record at the time of hire.
• Basic First Aid and CPR certification (or ability to complete within 6 months).

• Intermediate proficiency with Office 365 and email, with particular emphasis on word-processing and spreadsheet programs.
• Office practices and procedures.
• Basic understanding of native plants, animals, and ecosystems of Southern California.
• Basic understanding of design and landscape construction processes (or ability to learn within 6 months).
• Basic understanding of California Environmental Quality Act requirements (or ability to learn within 6 months).
• Office practices and procedures.

• Prioritize varying tasks and projects, manage time, and make regular, consistent progress on multiple projects at once.
• Cooperate with coworkers and revise project approach as needed to accommodate concerns.
• Work independently, or as part of a team.

• Must be organized with meticulous attention to detail.

• Revise work approach to address changed conditions.
• Complete projects and follow oral and written directions.
• Quickly change tasks and focus.
• Consistently follow agency procedures.
• Exercise discretion and sensitivity to confidential information.
• Read maps and navigate through greater Los Angeles, in both urban developed and undeveloped open space areas.
• Prepare written and graphic materials for a variety of audiences.
• Communicate to a variety of audiences about Agency projects and objectives.
• Read maps and navigate through greater Los Angeles, in both urban developed and undeveloped open space areas.

• Excellent oral and written English language skills. Not required to be a native English speaker, but fluency in English will be required.
• Excellent organizational skills.
• Establish and maintain cooperative relations with those contacted in the course of work including the general public.

The selected candidate may be hired as a Project Analyst II or Project Analyst III, depending on experience. A Project Analyst II will perform the functions with a moderate to high level of supervision, and is not expected to make many judgments independently. A Project Analyst III will perform the functions with a low level of supervision and less frequent check-ins to verify tasks and decision support. A Project Analyst III shall have the ability to advance into a team leadership role and determine project direction. 

This job announcement is not intended to, and does not, create an employment contract of any kind and does not create any express or implied contractual obligations. Employment at MRCA is at-will without exception. The employee and MRCA may terminate employment at any time with or without advance notice and with or without cause.

Any provision contained in this job announcement may be modified or revoked at any time without notice.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.
 

TO VIEW JOB ANNOUNCEMENT, CLICK JOB ANNOUNCEMENT URL BELOW.
 

The Park Assistant III (Class: 180) will perform a variety of skilled park maintenance work. Specific tasks vary with location and include regular maintenance of picnic grounds, restrooms, and developed areas, trash removal, trail maintenance, plant care including mowing and brush removal, irrigation repair, fence repairs, assembly and installation of site furnishings and signs, and delivery of materials and equipment to job sites.

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This is skills-based physical labor work, in all weather conditions, for a person at an entry level or intermediate level. The work performed will support MRCA’s operation of nature parks within greater Los Angeles and other MRCA efforts related to public access, open space conservation, habitat restoration, and urban park development.

Park Assistant III positions exist in the Routes, Construction and Developed Resources Divisions and specific duties may include but are not limited to:

Duties for the Developed Resources division also include repairs to utility infrastructure, building repairs, and skilled gardening, and assistance during special events.

Duties for the Construction division also include building renovation (carpentry, electrical, plumbing), utility infrastructure repairs, and new construction of park amenities and irrigation systems.

Depending on the division, the position may report to an Operations Manager, Deputy Division Chief or Division Chief. The position does not supervise other staff but may occasionally direct the work of volunteers, court crews, seasonal workers, volunteers, and youth crews. The employee may work independently or as part of a crew.

ESSENTIAL FUNCTIONS

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Maintain picnic grounds and parking areas, including regular trash removal and pickup and graffiti removal. Regular inspection of park sites to determine maintenance needs.
• Clean and restock restrooms. 
• Inspect irrigation systems and perform repairs and adjustments as needed.
• Maintain landscape and natural areas to reduce fire hazards and perform weed control activities.
• Follow verbal and written directions.
• Apply pesticides and herbicides in accordance with applicable laws and regulations under the supervision of the pesticide manager.
• Make repair to hiking trails, stream crossings, and equestrian trails.
• Operate light equipment such as mowers, edgers, brush cutters and power tools, and perform minor mechanical repairs.
• Install various park amenities including benches, signs, fencing, landscaping, irrigation, and trails.
• Inspect drinking fountains and perform repairs as needed.
• Participate in agency emergency response.
• Assist in preparing and cleaning up for events as needed.
• Maintain good habits of answering and responding to incoming telephone calls and emails, and when communicating and providing customer service to citizens who seek assistance.
• Maintain positive relationships with coworkers and the public at large.
• Perform related duties as required.

JOB SPECIFICATIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to lift and carry items weighing up to 60 pounds for a distance up to 50 feet both indoors and outdoors;  frequently operate heavy equipment, hand tools, light equipment and power tools; constantly work in outdoor weather conditions; frequently move about work sites; communicate and exchange information; observe and document site conditions; transport equipment and tools between vehicles and work sites on a daily basis; and occasionally ascend/descend a ladder to access areas of work.

MINIMUM QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• High School Diploma or G.E.D.
• Two (2) years of experience in grounds maintenance, plant care, facility/building maintenance or related field.

• Must have a valid California driver’s license in good standing with a satisfactory driving record at the time of hire.
• Pesticide Handler certification (or ability to complete within 6 months).
• Basic First Aid and CPR certification (or ability to complete within 6 months).
• Forklift Operator / heavy equipment certification (or ability to complete within 6 months).

• Safe working practices, Cal-OSHA requirements.
• Automatic Irrigation systems.
• Pesticide and herbicide application.
• Proper tool care and storage.
• Basic proficiency in email and Office 365, or ability to learn.
• Regulatory requirements, or ability to learn.
• Bilingual skills in English and another locally common language, such as Spanish, Korean, Farsi, Chinese, Armenian, Yiddish, or Tagalog is highly desired.

• Maintain a safe and clean working environment.
• Consistently follow procedures.
• Prioritize varying tasks and projects.
• Work in all weather conditions. Perform demanding labor on multiple consecutive days outdoors in hot weather.
• Revise work approach to address changed conditions.
• Complete projects and follow oral and written directions.
• Learn technical material.
• Work independently and with others.
• Complete the MRCA Wildland Fire Academy, if desired by the employee.
• Read maps and navigate through greater Los Angeles in both urban developed and undeveloped open space areas.

• Effective oral English language skills. Not required to be a native English speaker, but fluency in English will be required.
• Follow safety procedures and utilize/wear protective equipment as needed.
• Establish and maintain cooperative relations with those contacted in the course of work including the general public.

This job announcement is not intended to, and does not, create an employment contract of any kind and does not create any express or implied contractual obligations. Employment at MRCA is at-will without exception. The employee and MRCA may terminate employment at any time with or without advance notice and with or without cause.

Any provision contained in this job announcement may be modified or revoked at any time without notice.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB ANNOUNCEMENT URL BELOW.

The Staff Landscape Architect will oversee design elements of all park development/landscape improvement projects, prepare landscape designs, construction documents and specifications, perform construction observation and troubleshooting, provide general project management and administration, and represent the agency at public meetings.

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This is highly technical and professional work for a person at a senior staff/management level. The work performed will support MRCA’s operation of nature parks within greater Los Angeles, land acquisition and capital improvement Workprograms, and other efforts related to public access, open space conservation, habitat restoration, and urban park development. 

Ability to speak Spanish and a current landscape architect license issued by the State of California are required.

This position reports to the Deputy Executive Officer. Assorted tasks may be supervised by Executive Staff and may include participation in multi-division teams. The position may supervise other staff at the entry-level or intermediate project manager level. 

ESSENTIAL FUNCTIONS

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Produce landscape improvement plans, details, and specifications, at conceptual design, schematic design,  and construction document phases with both hand-drawn graphics and CAD techniques.
• Coordinate with Construction Supervisors to monitor progress of in-house staff (force account) and subcontractors, assure compliance with plans and specifications, and troubleshoot as needed.
• Coordinate with Site Managers to monitor landscape maintenance activities and improvements; troubleshoot as needed. Provide input and guidance on long-term management plans for existing and new facilities.
• Sign/stamp plans. Interpret and apply applicable ordinances, regulations, and standard operating procedures.
• Produce early concept designs for a variety of project types.
• Identify and scope improvement projects for existing facilities.
• Monitor and track project budgets and spending.
• Review and approve landscape plans, details, and specifications prepared by others for park development projects.
• Coordinate the assessment and removal of architectural barriers.
• Make reports about improvement projects to Executive Staff, Governing Board, funders, and the general public.
• Conduct a bi-annual Request for Qualifications for various professional disciplines to maintain a current list of qualified consultants.
• Review proposal submissions from environmental design consultants and make recommendations to project managers.
• Attend senior staff meetings and participate in management discussions.
• Oversee agency design standards. Research new products and technologies.
• Perform Construction Administration tasks and respond to RFIs from contractors and construction management consultants.
• Specify and procure supplies for improvement projects and work closely with vendors.
• Produce written materials including construction specifications, staff reports, text for publication, proposals, progress reports, and a variety of other documents.
• Determine project scope, options, and alternatives to overcome constraints. Revise as often as needed to address unexpected conditions.
• Maintain good habits of answering and responding to incoming telephone calls, correspondence, and when communicating and providing customer service to citizens who seek assistance.
• Maintain positive relationships with coworkers, representatives of other government agencies, non-profit organizations, homeowner’s associations, and the public at large.
• Lead and participate in group hikes, project site tours, and kayak trips with project stakeholders.
• Represent the agency in public forums.
• Perform related duties as required.

NON-ESSENTIAL FUNCTIONS

• Write and coordinate grant proposals and research new funding opportunities for land acquisition, park development, and related planning efforts.
• Perform day-to-day administration of grants, prepare required reports and ensure conformance with grant agreements. 

JOB SPECIFICATIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required remain in a stationary position, occasionally move about inside the office to access supplies and office machinery, frequently communicate and exchange information, review handwritten, electronic and facsimile documents, and operate a computer and other office productivity machinery. The employee must occasionally move items weighing up to 20 pounds inside the office.

During project site surveys, the employee is regularly required to position self to perform measurement and inventory tasks, frequently move about work sites, operate a mobile system to complete checklists, travel to various park sites, frequently operate measuring tools to record measurements indoors and in outdoor weather conditions, transport tools between vehicles and work sites on a daily basis, and occasionally ascend/descend a ladder to access areas of work.

Monday through Friday, 8 hours per day, 40 hours per week with some scheduling flexibility. The position will work out of the Los Angeles River Center and Gardens and will be required to travel to various other locations. Offices at the River Center are spread among multiple buildings and floors. Remote working or a hybrid schedule may be allowed, subject to supervisor approval.

MINIMUM QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• B.L.A, B.A. or B.S. degree. 
• Completion of Landscape Architecture degree (bachelor or masters). Completion of an approved extension certificate program meeting education requirements for State of California licensure may be substituted.
• Four (4) years of experience with landscape architect duties. 
• Work experience directly managing landscape improvement projects with force account or via design/build relationship. Provide at least three (3) examples of completed projects.
• Experience in the public sector in park planning and design is desired.
• Ability to speak Spanish is required.

• Current, valid Landscape Architect license with the State of California.

• State of California Building Code and ADAS requirements for public facilities.
• Intermediate proficiency with AutoCAD, BlueDAG, and Land F/X software, or ability to learn.
• Construction practices for architecture and landscape improvements.
• California Environmental Quality Act requirements, or ability to learn.
• Basic proficiency in email and Office 365, or ability to learn.
• Office practices and procedures.

• Cooperate with coworkers and revise project approach as needed to accommodate concerns.
• Travel to various park sites to conduct site evaluations and evaluate projects.
• Maintain files and records in an orderly manner.
• Prioritize varying tasks and projects to manage multiple projects at once.
• Work independently to handle multiple tasks under deadlines.
• Revise work approach to address changed conditions.
• Complete projects and follow oral and written directions.
• Consistently follow established procedures.
• Exercise discretion and sensitivity to confidential information.
• Communicate to a variety of audiences about projects and objectives.
• Read maps and navigate through greater Los Angeles, in both urban developed and undeveloped open space areas.

• Accurate use of measuring devices for distance, height, slope and adjacencies. 
• Demonstrated creativity and ability to troubleshoot landscape construction issues
• Spatial analysis.

• Excellent oral and written English language skills. Not required to be a native English speaker, but fluency in English will be required.

• Excellent organizational skills.
• Establish and maintain cooperative relations with those contacted in the course of work including the general public. 

This job announcement is not intended to, and does not, create an employment contract of any kind and does not create any express or implied contractual obligations. Employment at MRCA is at-will without exception. The employee and MRCA may terminate employment at any time with or without advance notice and with or without cause.

Any provision contained in this job announcement may be modified or revoked at any time without notice.

The City of Sunnyvale is seeking a highly motivated individual for the position of Senior Water Pollution Control Operator. The ideal candidates will have a journeyman level understanding of Wastewater Treatment and the associated equipment and controls required to operate those systems. The Sunnyvale Water Pollution Control Plant is a Class V Wastewater Treatment Facility with Recycled Water production.
The Sunnyvale Water Pollution Control Plant is undergoing an exciting transition, we are replacing original processes, structures and equipment with the latest treatment technologies and we would like you to be part of that upgrade.  The SWPCP is currently constructing new Screening, Pumping, Grit Removal, Sedimentation, Odor Control, Power Distribution and SCADA system as the first major replacement effort.  The Plant is also in design for a new Secondary Treatment process with Dewatering and Thickening to carry the city forward in our on-going effort to protect the bay and provide high quality Recycled Water.

The Senior Water Pollution Control (WPC) Operator provides support for their team members on an assigned shift. The Senior WPC Operator, as the shift supervisor oversees the operation, inspection and maintenance of the treatment process, plant equipment and facilities.  The Senior WPC Operator is a reliable communicator that prioritizes tasks and ensures that Operators, Maintenance, and other team members work in a safe and productive environment.

The minimum qualifications for education and experience can be met in the following way:

Graduation from high school or tested equivalent, and

Three years of experience in the operation and maintenance of a wastewater treatment plant.

Possession and continued maintenance of a valid class C California driver's license and a safe driving record and possession of a valid Grade III Wastewater Treatment Plant Operators Certificate issued by the California State Water Quality Control Board is required for this position.

A complete application consists of a City application and supplemental questionnaire. The position is open continuous. For complete information regarding this current opportunity, please visit: www.sunnyvale.ca.gov

Salary: $47.78 - $60.99 Hourly
$99,401.00 - $126,864.00 Annually

The Information Technology Department is seeking a Usability and Accessibility Senior Analyst to be part of the City’s two-year program to expand San José 311 feature development, customer experience, and geographic equity. The Senior Analyst will lead and perform usability and accessibility work on digital service delivery analysis and/or improvement. This position will play a key role in ensuring new services are developed in a way that bridges access, language, and ease of use barriers experienced disproportionately by underserved portions of our community. As a Senior Analyst, you will also be serving as both an expert and an educator in your discipline, establishing practices across departments and providing guidance and training to other city staff.

If you are passionate about building amazing civic products, leading cross-functional teams in building features, re-engineering business processes, and have exceptional customer empathy, this position may be a superb fit for you!

Duties may include but are not limited to:

• Leading user research on digital products by:
  • Identifying user and organizational needs through interviews, conversations, workshops/focus groups, and analytics research.
  • Building strong professional relationships with stakeholders to understand what is best for the users.
• Designing user interface prototypes and journey mapping to improve resident and staff outcomes with digital services.
• Training and coaching City staff and creating documentation on standards for user-centered design approaches.
• Engaging internal and external customers to conduct usability testing that aids in building meaningful products, services, and processes.
• Sustaining and improving customer satisfaction through quality customer support, continual improvement of system/user interface configuration and, analysis and/or resolution of product issues.  
• Performing omnichannel audits and/or assessments that provide actionable recommendations to improve accessibility and usability.

This position is a temporary, benefitted position, with a standard 40 hours per week with an end date of June 30, 2023.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations including but not limited to federal government Section 508 and Web Content Accessibility Guidelines (WCAG) requirements and standards.

The ideal candidate will also possess a combination of the following knowledge and experience:

• Demonstrates the technical acumen to work across teams to successfully deliver and sustain products and services; translate end user needs into technical/functional requirements; create functional solutions and integrations; and, coordinate process redesign with business units to render superior customer experience and communication.
• Demonstrates hands-on experience in designing, testing, and delivering with Oracle Service Cloud, Salesforce, Google AI, Figma, InVision, Adobe XD, Sketch, etc.
• Demonstrates success in conducting user research, employing usability/accessibility testing methodologies and using graphic design, analytics and usability/accessibility software tools.
• Demonstrates success in enterprise-class product implementation, customer experience, and omni-channel solutions with multi-faceted features: website, web portals, online forms, chatbot, virtual agent, contact center, mobile app, analytics, social media interfaces, google map interfaces, etc.
• Technical hands-on experience in application development and operational support in an Oracle cloud applications environment.
• Knowledge and experience with Oracle Service Cloud, and/or Integration Cloud Services and Google Artificial Intelligence and Google Cloud Platforms are highly desirable.

Creativity – Addresses objectives and problems while questioning traditional assumptions/solutions in order to generate creative ideas and new ways of doing business; exhibits creativity and innovation when contributing to organizational and individual objectives; seeks out opportunities to improve, streamline, reinvent work processes.

Project Management – Ensures support for projects and implements agency goals and strategic objectives.

Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach.

Facilitation – Exhibits behaviors and techniques that enhance the quality of group processes.

Leadership – Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational support and direction.

Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.

You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response. 

1. How many years of experience do you have in leading user research on digital products and designing, testing and delivering user centered public services?
   • Less than 3 years
   • 3 to 5 years
   • 6 years or more
2. Please select the following tools or technology where you have hands-on experience in designing, testing, and delivering: (Check all that apply)
   • Oracle Service Cloud
   • Salesforce
   • Google AI
   • Figma
   • InVision
   • Adobe XD
   • Sketch
   • None of the Above
3. From the technology you have selected in the previous question, please provide an example that demonstrates your hands-on experience for each selected technology and/or tool.

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. If you have questions about the duties of these positions, the selection or hiring processes, please contact IT Human Resources at itdhumanresources@sanjoseca.gov. 

DESCRIPTION/RESPONSIBILITIES:

     The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Park Ranger classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. 

     The Parks, Recreation & Neighborhood Services Department is looking for highly motivated, personable individuals with strong leadership skills and innovative ideas to become part of a dynamic team of employees with a strong commitment to providing excellent service to our diverse community. Bilingual applicants speaking a second language such as Spanish or Vietnamese are encouraged to apply.

     Under supervision, this classification performs duties of moderate difficulty including performing overall work in park operations and visitor services; resource and environmental protection; greeting visitors and explaining/interpreting park features; collecting and accounting for fees; performing rescue and fire suppression activities; administering first aid as needed; patrolling parks; enforcement of state and local laws; performing conservation programs and projects; providing lead direction to other park personnel; coordinating and leading volunteer and internship programs; providing traffic and parking control; and preparing written and oral reports and other communication.

     The Parks, Recreation & Neighborhood Services Department currently has approximately four full- time permanent positions.

     If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

     WORK SCHEDULES FOR MOST POSITIONS MAY FLUCTUATE TO MEET PARK OPERATIONAL NEEDS AND WILL INCLUDE WORK DURING LATE AFTERNOONS/EVENINGS, WEEKENDS AND HOLIDAYS. ASSIGNMENTS CAN BE MADE TO ANY AREA OF THE CITY'S REGIONAL PARKS, TRAILS SYSTEM, OR OTHER PRNS FACILITY.

     Selection Process

     The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.

     Applicants deemed the most qualified after application screening, oral interviews, and/or practical/written exercise will be required to pass a background investigation, polygraph test and medical examination and fingerprint clearance prior to appointment.

     If you have any questions regarding the duties for this position, please contact Pam Helmke by email at pam.helmke@sanjoseca.gov or at (408) 794-6517.