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WILDFIRE PROGRAM SUPPORT SPECIALIST

Professional Temp

Full-Time/Temporary/Fixed-Term/Non-Exempt

City of San Rafael Fire Department

$31.80 - $38.65 per hour

(salary dependent upon experience/qualifications)

Limited Benefits Available

APPLICATION DEADLINE:  Apply by Monday, June 15, 2026 at 5:00 p.m.

First Review of Applicants:  Monday, June 8, 2026

(We reserve the right to close the recruitment at anytime prior to application deadline)

This position is fully funded through the Marin Wildfire Prevention Authority (MPWA) and will directly support the mission of wildfire preparedness and mitigation, and community safety. 

This is a Limited Term|Temporary|Full-Time|Fixed Term|Non-Exempt position with limited benefits.  This position is for ONE YEAR ONLY for the period July 2026 through June 2027.  

THE CITY is focused on enhancing our community members’ quality of life through well-designed services and a positive workplace culture. San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment. San Rafael, with a population of approximately 60,000, is a full-service city with a City Council/City Manager form of government with 12 departments, more than 400 employees, and a fiscal year 2025-2026 annual budget of approximately $193 million. The City’s vision is to be a vibrant economic and cultural center reflective of its diversity. The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment. 

San Rafael’s Organizational culture framework is an initiative called “Together San Rafael.” City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge. We are a results-driven team focused on the needs of community members. The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees. This initiative recognizes the interconnectedness of the customer and employee experience. 

THE DEPARTMENT

The San Rafael Fire Department is an all-risk fire agency with 69 highly trained operational firefighters providing services in firefighting, Advanced Life Support (ALS response, ambulance transport, technical rescue, hazardous material response, disaster response, fire prevention, and community preparedness.  We are dedicated to delivering the highest level of emergency service to our community--professional, compassionate, predictable, consistent, and sustainable.  

THE POSITION

The Wildfire Program Support Specialist provides operational, administrative, and technical support for the San Rafael Fire Department's wildfire prevention, mitigation, and community risk-reduction programs.  The Specialist will support the Wildfire Mitigation Program through the implementation of the San Rafael Wildfire Prevention and Protection Plan and Marin Wildfire Prevention Authority (MWPA) goals.  The position works closely with fire prevention staff, vegetation management personnel, contractors, community organizations, and residents to ensure efficient program delivery and high-quality customer service.  This role supports planning, data tracking, public education, defensible space evaluations, grant administration, and logistics for wildfire-related initiatives.  

ESSENTIAL DUTIES AND RESPONSIBILITIES (may include but are not limited to the following):

• Support the implementation of the San Rafael Wildfire Prevention and Protection Action Plan and Marin Wildfire Prevention Authority workplan in an inclusive and equitable manner.
• Provide various administrative support services including but not limited to inputting invoices, contracts, and purchase orders, budget tracking, meeting support and responding to resident inquiries.
• Assist in coordinating contractors, scheduling inspections, and maintaining project timelines and documentation.  
• Conduct field support tasks such as collecting site information, documenting parcel conditions, preparing inspection forms, and entering data into department databases.  
• Maintain, organize, and update program data, reports, maps, and digital records.
• Assist with grant tracking, reporting, reimbursements, and documentation requirements.
• Support development and delivery of public education materials, community outreach events, and preparedness workshops.
• Provide logistical support for equipment, supplies, signage, and daily field operations.
• Prepare written summaries, report, presentations, and correspondence for supervisors and stakeholders.
• Support the residential assistance programs via documentation, scheduling, and coordination.
• Manage the resident hotline, including phone calls, emails and third-party software to ensure residents have timely information and support.
• Helps assure residents are informed through content creation to be shared via physical and electronic forms.

KNOWLEDGE/SKILLS/ABILITIES

• Customer service principles and  public communication best practices.
• Principles of wildfire behavior, defensible space, home hardening practices, and vegetation management (training can be provided).
• Basic understanding of fire prevention, community risk-reduction, and emergency management concepts.
• Office software including word processing, spreadsheets, and databases.
• Recordkeeping, project coordination, and workflow management methods.
• Strong organizational and time management skills with the ability to balance multiple projects.
• Clear and professional verbal and written communication.
• Proficiency using computers, tablets, data-entry systems, and mapping tools.
• Ability to interpret and apply program guidelines, defensible space standards, and work instructions.
• Effective interpersonal skills for working with residents, contractors, and internal staff.
• Problem solving and attention to detail in both field and office settings.
• Work independently and also collaborate effectively with a team.
• Provide excellent customer service, sometimes in stressful or high-volume situations.
• Clearly and effectively communicate with residents to understand their concerns and help reach solutions or provide guidance.
• Develop and execute requests for proposals (bids), financial documents, and contracts.
• Learn and adapt to new technologies, databases, and program tools.
• Maintain accurate records and follow procedures consistently.
• Exercise sound judgment and communicate professionally when representing the Fire Department.

MINIMUM QUALIFICATIONS DESIRED

• Graduation from high school or equivalent and any combination of education and experience that would likely provide the required knowledge and abilities in qualifying.
• Must possess and maintain a valid California Driver’s License with a satisfactory driving record.
• A background in customer service or public service.
• Ability to speak, write, and read Spanish is desired but not necessary.

The City of Santa Clara is seeking collaborative, innovative, enthusiastic individuals with great interpersonal skills to deliver high quality services that meet the community’s needs.  The City is looking for experienced professionals, to take on a variety of roles throughout the City.

POSITIONS

The City of Santa Clara is recruiting for several vacant positions Citywide.

Community Development Department - 1 position

The Management Analyst (Technology Project Manager) will serve as the department’s strategic technology lead, driving innovation, operational improvement, and digital service delivery across Community Development. This position manages major enterprise systems such as Accela Civic Platform, oversees internal process improvement initiatives, leads technology-focused policy initiatives, oversees customer-facing tools and communications in partnership with internal teams, and acts as the primary liaison to IT and other departments for technology implementation. This position receives direction from Assistant Director, and supervises Business Analysts specializing in Accela Operations, and Enterprise Knowledge.

The role requires a unique blend of systems thinking, project management, user-centered design, and policy insight to shape the tools and workflows used by planners, permit technicians, inspectors, plan checkers, and external customers. 

The ideal candidate will have the following:

• Strong project management skills 
• Comfort leading cross-functional initiatives from concept to completion.
• Experience with permit management systems (Accela preferred), data integration, and process improvement in a government or regulated environment.
• Ability to explain technical topics to non-technical audiences and build consensus.
• Ability to communicate effectively orally and in writing .
• Ability to prepare and present clear, concise and accurate general or technical reports.
• Experience acting as lead to those assigned to a task, program or project.
• Familiarity with UX principles, content strategy, or civic tech tools is a plus.

Responsibilities:

• Serve as product owner for the Accela Civic Platform, leading roadmap planning, configuration, and coordination of enhancements with IT and vendor teams.
• Manage department-wide technology projects from evaluation through implementation, including vendor coordination, procurement, rollout, and staff training to support permitting, inspections, and customer service improvements.
• Oversee cross-departmental permitting technology initiatives.
• Lead efforts to improve the permitting experience through process mapping, stakeholder engagement, and implementation of low-code and no-code solutions.
• Represent the department in citywide initiatives related to website modernization, customer communications, and civic technology strategy.
• Lead policy research and development for emerging technology topics such as AI, serving as a resource to department leadership.
• Collaborate closely with the Citywide Communications Team, IT, and external vendors.
• Manage and mentor project-based team members, as needed.

To learn more about the Community Development Department, visit our website here.

Finance Department – 2 positions 

Budget Position

The Budget Division produces the City’s biennial operating and capital budgets, develops long-term financial projections, analyzes and reports on the budget performance during the year, and works collaboratively with departments on any necessary budget analyses and amendments.  

The ideal candidate will have the following: 

• High level of technical expertise,
• Experience with complex financial analysis and budgeting, 
• Excellent analytical and problem-solving skills,
• Excellent interpersonal and communication skills,
• Experience acting as a lead to staff, 
• Strong attention to detail, and
• Ability to meet deadlines is a must.

Purchasing Position

The Purchasing Division resides in the City's Finance Department and maintains a "centralized purchasing system" that is responsible for all purchasing and contracting activity for supplies, materials, and equipment as well as general and professional services. Purchasing operates with 19 full-time staff. 

his position requires a highly agile and responsive professional capable of operating in a fast-paced environment. The role demands the ability to manage competing priorities, adapt to rapidly evolving and high-demand conditions, and provide timely procurement support to the City’s Electric Department, Silicon Valley Power. 

The ideal candidate will possess the following:

• Considerable knowledge of principles and procedures related to purchasing,
• Considerable knowledge of contract administration, including solicitation methods including RFQs, RFBs, and RFPs,
• Good knowledge of laws, policies and procedures governing public procurement,
• Good knowledge of mathematics to perform computations and collect statistics for basic cost and price analysis,
• Ability to read, interpret, explain and properly apply rules, regulations, laws, policies and procedures,
• Ability to use judgment and initiative in making recommendations and resolving problems that are complex and sensitive in nature,
• Excellent communication skills to engage in procurement planning with client departments, and 
• Ability to effectively communicate purchasing policies and procedures to all City staff and interpret the City’s purchasing policies and procedures as necessary.

To learn more about the Finance Department, visit our website here.

Human Resources Department – 4 positions

The Human Resources Department for the City of Santa Clara is seeking a highly motivated and experienced Human Resources professionals with a specialized focus in recruitment and health and safety. This position will serve as a strategic business partner to departments across the City, supporting a variety of Human Resources programs.

The ideal candidate will bring strong research and analytical skills, a data-informed approach to decision-making, and the ability to develop and implement effective recruitment strategies and administrative policies.  These positions requires strong research skills, analytical thinking, the ability to interpret data and make recommendations, and ability to formulate administrative policies and procedures.

Duties include, but are not limited to: 

Health, Safety and Training Position 

• Development, implementation, and evaluation of health and safety programs across city departments.
• Promote a safe and healthy work environment
• Ensuring departments maintain compliance with occupational safety regulations (Cal/OSHA).
• Promote a proactive safety culture through policy development, employee education, continuous improvement and cross-departmental partnership.
• Analyze injury and illness trends, workers’ compensation data, and safety audit results to identify risk areas and recommend mitigation strategies
• Develop and maintain dashboards and reports to monitor health and safety performance metrics
• Assist in the creation, revision, and implementation of safety policies, procedures, and training programs
• Coordinate and support citywide safety initiatives, including ergonomic assessments, safety orientations, safety committees, safety trainings, wellness campaigns, and emergency preparedness
• Conduct research on regulatory changes (Cal/OSHA, ADA, etc.) and ensure compliance across departments
• Collaborate with department safety coordinators and HR partners to address workplace hazards and implement corrective actions
• Participate in incident investigations and root cause analyses; prepare reports and follow-up documentation
• Support the administration of the City’s Injury and Illness Prevention Program (IIPP)
• Assist with budget development and grant applications related to health and safety programs
• Assist with administering citywide training program
• May lead or supervise support staff 

Labor and Employee Relations Position

• Participate in labor negotiations and meet and confer issues, including but not limited to attending labor negotiation sessions, drafting proposals/correspondence, and conducting cost analysis of proposals
• Research and interpret MOU language, Personnel Rules and Regulations and labor law for departments, employees, employee organizations, job applicants and the general public
• Conduct classification and compensation analysis and studies
• Consult and advise supervisors on employee performance and conduct issues
• Conduct investigations, including writing investigative reports, and assisting departments with the disciplinary process when needed
• Collaborate with a variety of departments to run the full recruitment/selection process for classified and unclassified recruitments
• Policy and procedure development

Recruitment and Classification/Compensation Position

• Lead full-cycle recruitment for classified and unclassified positions, including job analysis, screening, selection, and onboarding
• Develop and implement innovative recruitment campaigns to attract diverse and qualified talent, including digital outreach, job fairs, and community partnerships
• Consult with hiring managers to identify staffing needs
• Create and update class specifications and conduct compensation studies and analysis 
• Ensure compliance with local, state, and federal employment laws and regulations throughout the recruitment and selection process
• Participate in labor negotiations and support recruitment-related cost analysis and proposal development
• Advise departments on performance management and conduct issues, including investigations and disciplinary procedures when needed
• Contribute to policy and procedure development with a recruitment and workforce planning lens
• May supervise or lead HR staff 

Recruitment/Employee Relations Position

This position will be assigned to support recruitment efforts and employee relations matters in Silicon Valley Power.  This position will report to the Human Resources Department. 

• Participate in meet and confer issues, including but not limited to drafting proposals/correspondence, and conducting cost analysis of proposals
• Research and interpret MOU language, Personnel Rules and Regulations and labor law for departments, employees, employee organizations, job applicants and the general public
• Conduct classification and compensation analysis and studies
• Consult and advise supervisors on employee performance and conduct issues
• Conduct investigations, including writing investigative reports, and assisting departments with the disciplinary process when needed
• Lead full-cycle recruitment for classified and unclassified positions, including job analysis, screening, selection, and onboarding
• Consult with hiring managers to identify staffing needs
• Create and update class specifications and conduct compensation studies and analysis 
• Ensure compliance with local, state, and federal employment laws and regulations throughout the recruitment and selection process
• May supervise or lead HR staff.

To learn more about the Human Resources Department, visit our website here.

Silicon Valley Power/Electric Department – 1 position

This position with report to the SVP’s engineering department. 

• support the administrative activities of the Engineering team, including but not limited to drafting proposals/correspondence, and conducting cost analysis of proposals. 
• Participate in Request for proposal(RFP) preparation and management
• Assist in processing contracts and management of existing contracts. Assist in invoice processing through Project management software (eBuilder) and other project related process in eBuilder. 
• Assist in performing analytical study related to engineering data.  
• Manage Master service contracts (MSA)’s status, tracking budget and management. 
• Assist in policy and procedure development and maintenance
• lead administrative projects and help drive SVP’s processes in engineering, Planning and CIP teams. 

To learn more about the Silicon Valley Power, visit our website here.

 

As a member of the City's unclassified service, this is an "at-will" position.  The incumbent serves at the discretion of the City Manager.  An incumbent in this classification: demonstrates strong ethical, professional, and service-oriented leadership and interpersonal skills; sets a good example; and correctly applies the tenets of the City's Code of Ethics and Values.  

Additional Information: 

Applications must be filled out completely (e.g. do not write “see resume, NA, or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be considered.

Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov. Applications must be submitted by the filing deadline of Monday, June 1, 2026 at 4:00 PM.

 

THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW.  IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT.MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS.  ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. 

The annual salary range for this position is $129,774.00 - $167,957.04. This position will be filled at or near the minimum of the salary range. 

 

Please refer to the class specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities.

 

Education

Graduation from an accredited college or university with a bachelor's degree in Public Administration, Business Administration or closely related field. A Master's degree in Public or Business Administration or closely related field is desirable. 

Experience

One (1) year of experience performing analytical work.
 
CERTIFICATIONS/LICENSES
 Possession of an appropriate, valid California Class C driver's license is required at time of appointment and for duration of employment.

OTHER REQUIREMENTS
 Must be able to perform all of the essential functions of the job assignment. 
 
CONFLICT OF INTEREST
 Incumbents in this position are required to file a Conflict of Interest statement upon assuming office, annually, and upon leaving office, in accordance with City Manager Directive 100.

Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. 

The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov. 

The Administrative Services Supervisor oversees and coordinates the Library’s internal administrative operations that include, but are not limited to, finance, accounting, human resources, and Board Administration. The position supervises and directs administrative staff, and performs complex, confidential, and responsible administrative work. Serves as Clerk of the Board of Trustees and performs other related duties as required.

For more information and/or to apply please view the brochure below: 

Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose's website at https://www.governmentjobs.com/careers/sanjoseca 

About the Department

The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect, and Celebration. The City's Public Works Department is seeking an individual whose values align with the values of the City's employees.

The Department of Public Works is responsible for delivering capital improvement projects for a wide variety of City facilities and infrastructure, maintaining City facilities and fleet assets, facilitating, and regulating development activities, and providing animal care and services. The Department is committed to high-quality service, and partnering with the community, and providing an excellent environment in which to work.

Salary Information

The actual salary shall be determined by the final candidate’s qualifications and experience. The total salary range for Equipment Mechanic Assistant I/II classification is:

Equipment Mechanic Assistant I: $61,235.20- $74,422.40

Equipment Mechanic Assistant II: $67,225.60- $81,640.00
 

Position Duties

This position is open until filled with the first review date of May 28, 2026.

The Fleet Management Division in Public Works Department is responsible for the management of the City’s fleet including comprehensive inspection, maintenance, repair, acquisition, and disposal. The City’s vehicle and equipment fleet currently consists of over 2,700 assets.

The Department of Public Works Fleet Management Division is recruiting to fill one (1) Equipment Mechanic Assistant I/II (EMA I/II) position. The EMA I/II is responsible for performing inspections, communicating with other staff and customers, servicing, installation of electronic electrical equipment, ordering parts, entering data in the fleet management system, road testing and diagnosing problems to make various repairs and adjustments on automotive, heavy truck and/or heavy equipment. While working under general supervision, the EMA I/II will be expected to perform safely and follow all rules required by the City of San Jose. These positions, depending on facility assignments, will require working various shift hours and overtime.

The following position details are the areas of experience required for employment and a general description of associated duties. Applicants should identify clearly which area or areas align with their experience in the application process. 

Equipment Mechanic Assistant I/II (SERVICE)

Equipment Mechanic Assistant (Service) position is responsible for scheduling, servicing, inspections, and repairs on City vehicles and equipment.

Equipment Mechanic Assistant I/II (PARTS)

Equipment Mechanic Assistant (Parts) position orders, receives, and issues automotive, truck, and equipment parts. This position also researches and identifies selected parts for issue, stocks and verifies inventories, and utilizes the fleet database to manage inventories.

How to Apply

To view the full announcement for this exciting opportunity with the City of San Jose and to apply online, please visit the City of San Jose’s careers page by clicking on the URL link below. 

Job Announcement URL: https://www.governmentjobs.com/careers/sanjoseca/jobs/5342845/equipment-mechanic-assistant-i-ii?pagetype=jobOpportunitiesJobs

The Department: 

The Community Development Department strives to enhance the community’s safety, welfare, quality of life, and economic opportunities by providing advanced planning, development review, permitting and inspection services, as well as administration of programs related to affordable housing. 

The Community Development Department consists of three divisions: Planning, Building, and Housing and Community Services. The Department guides the ongoing physical development of the community, which includes long range land use planning, review of new development proposals and construction to ensure that it conforms to the standards of the City and State and ensures the provision of affordable housing with the City of Santa Clara. The delivery of high-quality professional services, including the enhancement and streamlining of the development permit process, and forging partnerships to provide housing services to lower income members of the community, are primary objectives of the Department. The Department acts as an advisor to the City’s decision-makers in these areas and carries out the policies of the City Council. 

The Department demands for quality communications continues to increase, especially as the list of high visibility development projects grows in Santa Clara. The department is seeking a dedicated Communications Coordinator to handle outreach and engagement efforts and be a liaison to the City’s Communications Team.

The Position: 

The incumbent provides high-level public information and community outreach services that require in-depth knowledge of public sector communications, website content and graphic design, and experience in managing and implementing creative and innovative promotions and projects.

This role is essential to centralizing the department’s communication efforts and ensuring that both internal and public-facing messages are strategic, consistent, and impactful.
 
The Communications Coordinator will be housed in the Technology and Communications Team and will be supervised by the Assistant Director. The Communications Coordinator will work across all divisions and will not only help streamline communications related to key initiatives and projects but also serve as an internal consultant, helping staff develop clear, effective messaging across all channels. This will enable the department to better meet increasing demands from the City Manager’s Office for improved web content, newsletters, and outreach efforts, while also promoting the department’s key initiatives and projects to a broader audience.

Under general direction, the Communications Coordinator coordinates and maintains content on the Department's website and intranet; implements and supports internal and external communication efforts; and coordinates social media and video communication activities. Incumbents may function as a supervisor, or an individual contributor, depending on the department or assignment.

Additional Information: 

Applications must be filled out completely (e.g. do not write “see resume, NA, or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and 2) Resume. Incomplete applications will not be considered.

Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov. Applications must be submitted by the filing deadline of June 2, 2026 at 4:00 PM. 

THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED ABOVE.  IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT.MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS.  ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. APPLICANTS WILL BE CONSIDERED FOR POSITIONS ADHERING TO ALL APPLICABLE CITY POLICIES, INCLUDING BUT NOT LIMITED TO CMD 033- EMPLOYMENT OF RELATIVES.

The annual salary range for this position is $113,920.32 – $145,705.32. This position may be filled at or near the minimum of the salary range. 

Minimum Qualifications:

EDUCATION AND EXPERIENCE

Minimum Education Requirements: 

A Bachelor's Degree from an accredited college or university with a degree in English, Journalism, Communications, Advertising, Marketing, Public Relations, or closely related field.

Minimum Experience Requirements: 

None.

Acceptable Substitution: 

Additional full time professional experience in public relations, public information, or other related experience may be substituted for the education on a year-for-year basis up to two years with one year full time experience being equal to 30 semester (45 quarter) units of college.

Desirable Qualifications: 

• Experience working in the public sector communications, press releases, social media platforms, website and graphic design, and analytics research is desirable.

• Experience in managing and implementing creative promotions and projects is desirable.

Other Requirements:  

• May be required to work odd and unusual hours in the performance of duties and during emergency situations.

• Must be able to perform all of the essential functions of the job assignment.

Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities.

Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview may be required prior to appointment.

Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. 

VETERAN’S PREFERENCE POINTS: This position qualifies for Veteran’s Preference Points.  Applicants who have separated from service (Active Duty Status) must submit proof of honorable discharge (Form DD214) with their application at time of filing or will be ineligible to have points added to their final score.

The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov. 

Please click the Job PDF button below to view the full job announcement.

Learn more about this exciting opportunity by clicking the link below!

Field Supervisor | Job Details tab | Career Pages

Learn more about this exciting opportunity by clicking the link below!

Water System Technician | Job Details tab | Career Pages

Please click the Job PDF button below to view the full job announcement.

Overview:

The Information Systems Analyst III (ISA III) is a journey-level technical professional responsible for leading the design, development, implementation, and ongoing support of complex enterprise information systems. This role is essential in delivering reliable, secure, and efficient technology solutions that support core business operations, including enterprise applications, IT infrastructure services, and internal business processes.

The ISA III translates business requirements into technical solutions, troubleshoots and resolves complex system issues, and collaborates with cross-functional stakeholders to deliver scalable and secure technology capabilities. This position may also serve as a technical lead and/or project manager on high-impact initiatives, including system implementations, automation, application and infrastructure management, enterprise platforms (including AI), and modernization of legacy systems.

Our Commitment: 
We are committed to building and sustaining a working environment where all individuals are respected and valued. We believe every member of our team brings unique perspectives that enhance our ability to serve the public effectively. By fostering a workplace with employees from the communities we serve, we broaden our collective understanding of the world around us and strengthen our mission to equitably provide safe, clean water, natural flood protections, and environmental stewardship.

About Valley Water:
Valley Water is a public agency with an operating and capital budget of $964 million, and over 900 employees. With headquarters in San José, Valley Water provides water supply, enhances streams and watersheds through creek restoration and habitat protection, provides flood protection for homes, schools, businesses and roadways, and partners with other agencies to provide trails and open space for the community.

 

Key Responsibilities include, but are not limited to:

• Lead the design, development, implementation, and ongoing support of complex enterprise systems, applications, and databases.
• Serve as a technical lead and/or project manager on enterprise IT initiatives, including system implementations and modernization efforts.
• Partner with stakeholders and subject matter experts to define business processes and application requirements, and deliver innovative, cost-effective technology solutions.
• Collaborate with appropriate teams to determine optimal hosting strategies, and guide workload design, migration, and modernization efforts.
• Manage system deployment and endpoint management solutions, including asset management.
• Design, implement, and support enterprise endpoint management platforms (e.g., SCCM/MECM, Intune).
• Design, implement, and support complex enterprise applications (e.g., ServiceNow).
• Design and manage Identity and Access Management (IAM) solutions, including RBAC and MFA, aligned with security best practices.
• Establish and support secure network connectivity across environments (e.g., VPN and private connectivity solutions).
• Design and implement enterprise platforms supporting security, productivity, and administrative functions.
• Lead application and data transformation efforts, including dependency mapping, legacy system analysis, and compatibility planning.
• Design, develop, test, and maintain software solutions across multiple programming environments.
• Provide technical guidance and recommendations on system design, feasibility, and process improvements.
• Maintain and support core technologies that enable complex enterprise applications, including GIS.
• Lead the implementation of AI-driven solutions, including small language models (sLMs) for knowledge retrieval.
• Support automation initiatives, including Public Records Act (PRA) processes using eDiscovery tools across email and file storage systems.
• Assist with data collection, processing, and recommendations related to PRA requests.
• Contribute to the development of enterprise AI and data platform capabilities (e.g., data lakes).
• Develop and maintain technical documentation, system procedures, and user guides.
• Provide training, mentorship, and work direction to team members as needed.
• Troubleshoot and resolve complex system, application, and network issues.
• Ensure systems meet security, compliance, and quality standards.
• Stay current with emerging technologies, including enterprise platforms, AI/ML, and modern data architectures.

Ideal Candidate's Background Includes:

Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below.

Ideal Experience:

• Five (5)+ years of experience supporting core technologies for complex enterprise applications (e.g., GIS, ServiceNow). 
• Experience developing advanced scripts and creating technical documentation. 
• Experience evaluating and testing system software, and developing complex IT workflows. 
• Experience leveraging emerging technologies to improve efficiency and automate processes. 
• Experience managing complex IT projects and coordinating cross-functional teams. 
• Experience with system integration, data transformation, and modernization of legacy systems. 

Ideal Skills and Abilities:

• Ability to lead complex technical projects and initiatives with minimal supervision. 
• Strong analytical and problem-solving skills, including the ability to diagnose and resolve complex system issues. 
• Ability to translate business requirements into scalable, maintainable technical solutions. 
• Ability to design, develop, and implement enterprise-level applications and systems. 
• Strong communication skills, with the ability to convey technical concepts to non-technical stakeholders. 
• Ability to train, mentor, and provide guidance to team members. 
• Ability to collaborate with external vendors and coordinate across multiple stakeholders. 

Ideal Knowledge:

• Advanced principles of enterprise applications, system architecture, and software implementation. 
• Computing platforms and architectures, including on-premises and cloud-based virtualization environments (e.g., AWS GovCloud, Azure Government/FedRAMP, VMware, Nutanix, hybrid solutions). 
• Network design, security protocols, and connectivity solutions. 
• Identity and Access Management (IAM), including RBAC, MFA, and Active Directory. 
• Experience supporting enterprise collaboration platforms (e.g., Zoom, Microsoft Teams). 
• Database management systems and data architecture principles. 
• Virtual desktop infrastructure (VDI) design, management, and support. 
• Experience maintaining and supporting core technologies that enable complex enterprise applications, including GIS and ServiceNow. 
• System deployment and endpoint management, including asset management solutions. 
• Experience with enterprise endpoint management platforms (e.g., SCCM/MECM, Intune). 
• Foundational knowledge of AI/ML concepts, data platforms (e.g., data lakes), and enterprise analytics frameworks. 
• Information security practices, compliance requirements, and quality assurance standards.

Ideal Training and Education:

Equivalent to a Bachelor’s degree from an accredited college or university with major coursework in computer science, information systems, or a related field.

 

Substitution

• Directly related experience may be substituted for the college requirement on the basis of one and one-half years of experience for one year of education.
• Additional certifications in cloud platforms, cybersecurity, data engineering, or project management are highly desirable

 

Possession of, or ability to obtain, an appropriate, valid California driver's license. Individuals who do not meet the driver's license requirement due to a disability will be considered for a reasonable accommodation on a case-by-case basis.

This position is eligible for a hybrid telework schedule, typically working 40% remote and 60% onsite, after completion of the probationary period (one year).