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Date Posted:           February 7, 2020

 

Classification:          SENIOR NETWORK ANALYST
                                  Open and Promotional recruitment

 

Work Schedule:       8 hours per day;
                                   5 days per week (Monday – Friday);
                                 12 months per year

 

Salary Range:          Step A            Step B            Step C            Step D            Step E
(monthly)               starting            6 mos          18 mos           30 mos          42 mos
                                 $8,363            $8,782           $9,220            $9,680         $10,165

 

Benefits:  Total Compensation Package:  Placement on salary schedule.  If a medical plan is selected, the employee will receive a contribution of $1,075.00/month toward the selected medical plan (through CalPERS), Delta Dental, and Life Insurance.  The employee pays the balance of their health premiums from their gross earnings on a pre-tax basis.  If a medical plan is not selected, employees will receive a contribution of $300.00/month toward single coverage for Delta Dental, and Life Insurance.  A vision plan (VSP) is also available.  Employees pay the worker contribution to the Public Employees Retirement System (PERS).

 

Current Vacancy:     Business Services Division; Information Technology Services Department;
                                   101 Twin Dolphin Drive; Redwood City, CA  94065-1064

 

Application Deadline:  (EXTENDED TO...)     Friday, March 13, 2020     (application and supplemental application must be received online, or in the Personnel Office by 5:00PM)

 

Job Summary:  Under the direction of the Manager, Network Services, perform a variety of specialized activities involved in the installation, configuration, operation, maintenance and repair of County Office and school district Local Area Network (LAN) and Wide Area Network (WAN) systems, servers and related equipment, hardware, software and applications; administer, evaluate, modify and assure proper security and operation of County Office network systems.

 

Essential Job Functions:              

• Perform a variety of specialized activities involved in the installation, configuration, operation, maintenance and repair of County Office and school district LAN and WAN systems, servers and related equipment, hardware, software and applications; administer remote and internal networks to facilitate access to system resources
• Inspect, troubleshoot and diagnose network system, server, hardware and application malfunctions to assure smooth running of network systems; resolve connectivity and other network problems and malfunctions; administer, configure, monitor and maintain network system servers and security; update servers with security patches and anti-virus software as needed
• Monitor and analyze network performance to assure smooth and efficient operation and identify problems, concerns and security issues; assure proper network usage, operations, resources allocation, bandwidth and connectivity; monitor, analyze and modify systems to meet County Office, remote and dial-up user needs
• Provide technical assistance and user support to County Office personnel, school districts, outside agencies and others concerning networks; respond to inquiries and provide detailed and technical information concerning network design, equipment, hardware, software, security, connectivity, configuration, malfunctions, applications, practices, techniques and procedures
• Assist in the planning, design, set-up, development and modification of computer and network systems; assist in the development and implementation of related projects; assist in preparing and development network plans including diagrams, drawings, spreadsheets and other documents; contact vendors to request pricing information for network hardware and software as directed
• Install and configure network hardware, cabling, servers, hubs, routers, printers, switches, modems, interface cards, data jacks and related equipment; replace cabling, equipment and devices as necessary; assure proper installation of server and work station software and test applications to assure proper operation
• Perform a variety of network administration activities including establishing and maintaining user accounts, passwords, e-mail accounts, internet connectivity, firewalls and designated programs and systems; analyze and respond to requests for network system and server installations, upgrades and modifications; determine appropriate hardware and software to meet requests
• Install server and work station software; test applications to assure proper operation; configure hardware and software to assure network access and smooth system operations; troubleshoot and resolve operating system malfunctions; obtain and install software updates and upgrades as needed
• Provide for the effective and efficient storage, retrieval, customization and archiving of data on servers; troubleshoot and resolve network and server-related database problems and malfunctions; assure data integrity; prepare, maintain and replace back-up data files; monitor available system disk space; move, compress and delete files to provide for program running as needed
• Prepare user stations and computer equipment for staff use; install and configure software and hardware and observe elements of the computer for evidence of incorrect performance; connect work stations to network server and assure proper operation; troubleshoot, diagnose and repair computer workstations and related hardware and software as needed
• Communicate with personnel, administrators and various outside agencies to exchange information and resolve issues or concerns; contact and collaborate with vendors in resolving network problems, issues and malfunctions
• Operate a variety of computers, servers, peripherals, testers, meters, tone generators, specialized software and hand tools; drive a vehicle to conduct work
• Maintain various records related to network documentation, routers, switches, firewall configurations, IP’s and assigned activities
• Research and evaluate new technologies for possible implementation; confer with users concerning system needs; provide recommendations concerning the purchasing and implementation of new technologies including network hardware and software

 

Qualifications:  Any combination of education and experience providing the job knowledge, skills, and ability for successful job performance will be considered for positions in this classification.  Typical qualifications would be equivalent to:

EDUCATION:   Bachelor’s degree in Computer Science or related field

EXPERIENCE:   Three (3) years of experience involving the installation, maintenance and repair of network systems and related servers, equipment, hardware and software

 

Specialized Skills and Knowledge:     

• Knowledge of practices, procedures and techniques involved in the installation, configuration, operation, maintenance and repair of network systems, servers and related equipment, hardware, software and applications
• Ability to perform a variety of specialized activities involved in the installation, configuration, operation, maintenance, and repair of County Office and school district LAN and WAN systems, servers and related equipment, hardware, software and applications
• Ability to perform a variety of network administration activities including establishing and maintaining user accounts, passwords, server and system back-ups, e-mail accounts and internet connectivity
• Ability to monitor, analyze, and modify systems to meet County Office, remote and dial-up user needs. Troubleshoot, diagnose, and resolve problems with network servers, hardware and software
• Knowledge of system utilities and design and program applications
• Ability to install and assure proper operation of server and work station software and updates
• Ability to administer, monitor and maintain network system security, servers and databases
• Knowledge of materials, methods and tools used in the operation, installation and repair of computer and network systems
• Ability to repair and replace hardware as needed
• Knowledge of WAN and LAN usage, implementation and network terminology
• Ability to assist in the planning, design, installation, configuration and modification of WANS and LANs
• Knowledge of principles, theories and techniques of network design
• Ability to configure network and user station settings to assure optimal utilization of system resources
• Knowledge of principles and techniques of systems and network analysis
• Ability to administer, evaluate and modify network systems to assure proper security and operation
• Knowledge of applicable types of cabling systems, servers, hubs, routers and other related equipment
• Ability to install and configure network hardware, cabling and related equipment
• Knowledge of principles, methods, and procedures of operating computers, networks, and peripheral equipment
• Knowledge of installation, maintenance, and repair of computer hardware, software, and peripheral equipment
• Knowledge of computer operating systems and software applications utilized by the County Office
• Knowledge of technical aspects of field of specialty
• Knowledge of record-keeping and report preparation techniques
• Ability to maintain records and prepare reports
• Ability to provide for effective and efficient storage, retrieval, customization and archiving of data
• Knowledge of interpersonal skills using tact, patience and courtesy
• Ability to establish and maintain cooperative and effective working relationships with others
• Ability to communicate effectively both orally and in writing
• Knowledge of oral and written communication skills
• Ability to work independently with little direction
• Ability to plan and organize work
• Ability to meet schedules and time lines

 

Physical Requirements:  Applicants must possess the physical abilities outlined below with or without accommodation.  San Mateo County Office of Education will consider reasonable accommodation requests.

• Dexterity of hands and fingers to operate a computer keyboard
• Hearing and speaking to exchange information in person and on the telephone
• Seeing to read a variety of materials
• Sitting or standing for extended periods of time
• Bending at the waist, kneeling, or crouching to file materials
• Lifting, carrying, pushing or pulling moderately heavy objects as assigned by the position.
• Reaching overhead, above the shoulders and horizontally.

 

Examination Process:  The examination process for this classification will consist of:

1. A scored rating by a screening panel of application materials, including supplemental questionnaire, for education, training, experience, completeness, and accuracy
2. An oral board examination (anticipated date- March 26, 2020)

 

NOTE:    Examination procedures subject to change as deemed necessary by the Administrator,
               Personnel Commission Services.

 

Only the highest qualified candidates will be invited to attend the examinations.
Applicants will be notified of screening and examination results by e-mail or letter.

 

 

Personnel Commission

101 Twin Dolphin Drive

Redwood City, CA  94065

650-802-5300

classifiedjobs@smcoe.org

https://www.smcoe.org/about/personnel-commission/

 

Proof of citizenship or legal status will be required upon offer of employment.

San Mateo County Office of Education provides equal employment opportunity to all qualified persons.  The recruitment, testing, and hiring of all personnel will be without regard to race, ancestry, national origin, age, color, creed, religion, sex, gender identity or expression, sexual orientation, marriage status, medical condition, physical or mental disability, genetic characteristics, or veteran status.

Job Announcement was updated on 02/12/20

 

SENIOR DEVELOPMENT SERVICES ANALYST

                (Senior Business Analyst)

 

SALARY: $6296.39 to $8437.75 a month.

 

FINAL FILING DATE:      We are accepting applications until closing at 5 pm, March 6, 2020

 

 IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the Regular and Full-time position of Senior Development Services Analyst (Senior Business Analyst) in the Development Services Department.  The normal work schedule is Monday through Friday, 8 –5 pm; a flex schedule may be available.

 

The City of Roseville promotes a no smoking atmosphere.

 

THE CITY

The City of Roseville (COR) incorporates the following CORE Competencies as part of the City’s culture:

• Focus on people: Develop and deliver service-oriented solutions that meet or exceed expectations.
• Build trust: Ensure honesty and integrity to gain confidence and support of others.
• Ensure accountability: Take responsibility for the outcomes of one’s own work and foster a sense of ownership in others.
• Communicate effectively: Deliver clear, concise messages and actively listen to ideas and questions.
• Collaborate inclusively:  Build effective working partnerships, alliances, and teams.
• Make quality decisions: Make sound, timely decisions and recommendations.
• Be adaptable/agile: Change approach or methods to best fit the situation and effectively balance competing priorities.

 

DEFINITION

To plan, organize and coordinate the implementation and integration of new program elements into the enterprise permitting and data tracking system; to provide technical assistance with respect to data analyses and the development of reports; and to analyze, develop and recommend process improvements to existing business systems to achieve the department’s goals.

 

DISTINGUISHING CHARACTERISTICS

The Senior Development Services Analyst is the advanced journey level in the Development Services Analyst class series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed, complexity of duties assigned, independence of action taken, by the amount of time spent performing the duties, and by the nature of the public contact made. Employees perform the most difficult and responsible types of duties assigned to classes within this series and may provide direct supervision over professional and technical personnel.

 

SUPERVISION RECEIVED AND EXERCISED

• Receives direction from assigned supervisor or management personnel.
• May exercise direct supervision over professional, technical and administrative support personnel.

 

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Plan, prioritize, and review the work of personnel assigned to the development and maintenance of the enterprise permitting system, the production of reports, and the production of maps, visual materials and other documents used in presentation.
• Develop schedules and methods to accomplish assignments ensuring work is completed in a timely and efficient manner.
• Participate in the selection of staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
• Participate in evaluating the activities of staff, recommending improvements and modifications.
• Perform the most difficult and complex work related to the implementation and integration of new program elements into the enterprise permitting and data tracking system.
• Provide complex systems management for department specific systems, databases, reporting and mapping applications.
• Receive and respond to the more difficult technical requests for data analysis, data processing, program modifications, and training.
• Recommend and implement processes and procedures to integrate new program elements into permitting system.
• Produce analytical and technical reports with the use of data processing systems that support the overall goals and needs of the department and City.
• Manage and participate in various special projects and studies.
• Work closely with departmental staff to understand and identify needs; analyze, evaluate and present proposed business procedures or problems to define data processing needs.
• Review and make recommendations for process enhancements and provide technical troubleshooting support.
• Coordinate the department’s internal customer needs assessment survey; prioritize and recommend action in response to survey results.
• Serve as liaison with the Information Technology Department and outside vendors.
• Represent  function  on  committees,  outside  organizations,  and  at  staff  subcommittees  as necessary; coordinate technical support activities with other departments and divisions and outside agencies.
• Answer questions and provide information to the public, via telephone, e-mail, and written correspondence related to technical support program and operations; investigate complaints and recommend corrective action as necessary to resolve complaints.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform related duties as assigned.

 

MINIMUM QUALIFICATIONS

 

Knowledge of:

• Principles and practices of computer systems and related analysis and design.
• Principles and practices of community development and permitting.
• Principles and practices of relational database techniques and design.
• Research methods and procedures including statistical analysis and report writing.
• Pertinent local, State and Federal laws, ordinances and rules.
• Principles of project management.
• Principles and practices of supervision, training and performance evaluation.

 

Ability to:

• Plan, organize and coordinate the development and implementation of new program elements into the enterprise permitting and data tracking system as it relates to Development Services Department’s business needs.
• On a continuous basis, know and understand all aspects of the job.  Intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.
• On a continuous basis, sit at desk for long periods of time.  Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.
• Extract and analyze data and produce technical reports.
• Analyze, develop and implement business solutions.
• Train or instruct users in the use of computer equipment and operating procedures.
• Prepare a variety of reports and maintain accurate records and files.
• Problem solve, make decisions, and give direction.
• Develop and recommend policies and procedures.
• Monitor the effectiveness of existing systems and procedures and make and implement recommendations for change.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

 

EXPERIENCE AND TRAINING

 

Experience:

• Two years of responsible experience performing duties similar to that of a Development Services Analyst with the City of Roseville or as an analyst providing technical support for permitting and data tracking systems.

 

AND

Training:

• A Bachelor’s degree from an accredited college or university, preferably in computer   science,   information   systems,   business   management,   accounting, business information systems, finance, planning or a related field.  Relevant work experience as described above may be substituted for the educational requirement on a year for year basis.

 

License or Certificate:

• Possession of a valid California driver’s license by date of appointment.

 

SUPPLEMENTAL QUESTIONNAIRE

 

1. Your responses to questions 2-3, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

 

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

 

3. How many years of experience do you have directly supporting or configuring Accela Automation to meet business needs?

• Less than 1 year
• 2-4 Years
• 5-7 Years
• 8-10 Years
• 11+ Years

 

4. How many years of experience do you have working as a Business Analyst?

• Less than 1 year
• 2-4 Years
• 5-7 Years
• 8-10 Years
• 11+ Years

 

5. This position will lead a team of professional, technical, and contract services. Please describe your experience managing and leading a team of diverse employees and contract staff.

 

The City of Roseville’s enterprise permitting system (Accela Automation) has a growing footprint within the City. Currently supporting five business units with more on the way, the Development Services Department is looking to recruit a skilled, customer focused, and experienced professional to lead a small team of analysts in new feature development as well as ongoing system support.

 

6. Describe your knowledge, skill, or ability in each of the following areas. In so doing, please provide any relevant work experience and specific examples that demonstrate your competency. Note: although encouraged, it is not required to respond to all seven areas listed below.

 

• Project Management
• Process Improvement
• Software Implementation
• Customer Service or Support
• JavaScript, .css, C#, or other programming languages
• SQL, SSRS Reporting, or Business Objects/Crystal Reporting

 

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination.  The applicant’s experience and education will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the Employment List.  Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.  Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test.

 

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

 

Date Posted:       February 5, 2020   

Classification:      AUDIO/VISUAL SUPPORT TECHNICIAN

                              Open; Open and Promotional; Promotional Only

Work Schedule:     8 hours per day (8:00AM – 5:00PM);                                                                                               5 days per week (Monday –Friday);                                                                                                 12 months per year
 

Salary Range:          Step A                Step B              Step C               Step D                Step E

(monthly)                starting              6 mos              18 mos              30 mos               42 mos

                                 $4,657.00          $4,889.00        $5,135.00          $5,391.00          $5,660.00

Benefits:     

Total Compensation Package:  Placement on salary schedule.  If a medical plan is selected, the employee will receive a contribution of $1,075.00/month toward the selected medical plan (through CalPERS), Delta Dental, and Life Insurance.  The employee pays the balance of their health premiums from their gross earnings on a pre-tax basis.  If a medical plan is not selected, employees will receive a contribution of $300.00/month toward single coverage for Delta Dental, and Life Insurance.  A vision plan (VSP) is also available.  Employees pay the worker contribution to the Public Employees Retirement System (PERS).

Current Vacancy:    

Division: Business Services Division
Department: Information Technology Services
Location: San Mateo County Office of Education, 101 Twin Dolphin Drive, Redwood City, CA 94065

NOTE: The eligibility list will be utilized to fill the current vacancy as well as any future full-time positions in the next 12 months.

Application Deadline:       Wednesday, February 26, 2020 (application and supplemental application must be received online, or in the Personnel Office by 5:00PM)

Job Summary:            Under general supervision set up and adjust audio-visual equipment and online media connections for meetings and conference events; provide technical assistance to media users to access web-based applications used for remote meetings, teleconferencing, and presentations.

Essential Job Functions:              

• Assist County Office staff and other professional development trainers and meeting hosts in the use of a variety of audio-visual equipment, software, and web-based applications; provide all levels of audio-visual support, from one person conferencing to support for large-scale meetings and conferences.
• Operate a variety of audio-visual equipment including remote-control devices, laptops, cameras, digital video recorders, projectors, amplifiers, and speakers; integrate audio-visual devices into the SMCOE network and other audio-visual systems.
• Establish and maintain connections for audio and video conferencing as required; troubleshoot and diagnose equipment and network integration failures, sometimes when meetings are in progress.
• Reserve media and equipment for scheduled events; ensure audio-visual equipment, peripherals, tools and cables are available for scheduled events; research and recommend audio/visual presentation options, and work with County Office staff to plan for and arrange specialized requests.
• Respond to inquiries and provide information to staff concerning audio-visual equipment usage, scheduling, practices and procedures.

• Disassemble and inspect equipment after usage, ensure all equipment and software signed out is accounted for, organized and stored properly.
• Inspect audio-visual equipment to ensure proper operation; clean, adjust and service parts and components; coordinate maintenance and repairs as needed for all audio-visual systems.
• Conduct an annual equipment inventory; complete and maintain hardware and software inventory records; recommend equipment replacement as necessary, assist with ordering audio-visual equipment and supplies.
• Communicate with Office of Education staff and outside presenters to review audio-visual requests, work through specialized needs, and resolve issues and concerns; respond to phone inquiries, and refer calls to other computer/network technicians as required.
• Drive a vehicle to pick-up and deliver audio-visual equipment.

Qualifications:        

Any combination of education and experience providing the job knowledge, skills, and ability for successful job performance will be considered for positions in this classification.  Typical qualifications would be any combination equivalent to:

EDUCATION:     

Graduation from high school supplemented by coursework in communications, multimedia or related field.

EXPERIENCE:     

Two years of experience working with audio-visual and multimedia equipment in a business or educational setting.

Specialized Skills and Knowledge:     

KNOWLEDGE OF:

• Multi-Media Equipment - Laptops, projectors, camera equipment, speaker systems, amplifiers, DVRs, audio and videoconferencing, video streaming, webcasting, online meeting connectivity.
• Network Connectivity - Basic computer network and Internet connectivity through wireless and hard-wired schemes and protocols.
• Troubleshooting/Diagnostics - Basic diagnostic techniques and procedures used to restore audio/visual equipment to normal operations.
• Customer Service - Principles for providing customer services including assessing needs, interacting with clients using tact, patience and courtesy, meeting quality standards for services, and ensuring client satisfaction.

ABILITY TO:

• Multi-Media Equipment Operation – Set up and connect audio-visual equipment to meet meeting and presentation requirements.
• Active Listening - Give full attention to what clients are saying, take time to understand the audio/visual system problem being communicated, ask appropriate clarifying questions, absorb and retain information, and quickly determine the type of assistance required.
• Speaking - Express complex information in an understandable and effective way.
• Reading Comprehension - Understand and follow directions in computer and software system manuals.
• Problem Solving - Indentify problems, review information sources, develop and evaluate options and implement solutions.
• Time Management - Work independently, complete work under conditions of continuous interruptions, and meet schedules and deadlines.
• Active Learning – Understand the implications of new information for both new and future problem solving.
• Team Work - Develop cooperative working relationships and work within a team environment on technical problem solving.

Physical Requirements:  

Applicants must possess the physical abilities outlined below with or without accommodation.  San Mateo County Office of Education will consider reasonable accommodation requests.

• Vision sufficient to read a computer screen and identify small parts on equipment.
• Hearing sufficient to understand verbal communication over the phone.
• Dexterity of hands and fingers sufficient to operate a computer keyboard.
• Upper/Lower Body Strength sufficient to lift, carry, push and pull equipment carts and moderately heavy equipment; bend at the waist, kneel and crouch; reach overhead, above the shoulders and horizontally
• Sitting for extended periods of time.

Application  Procedure:           

The San Mateo County Office of Education Personnel Department is accepting online applications through Calopps.org.  Please use any of the following links to submit your job application:

• SMCOE Website:       https://www.smcoe.org/careers.html
• CALOPPS Website:    https://www.calopps.org/san-mateo-county-office-of-education

Examination   Process: 

The examination process for this classification will consist of:

1. A review of application materials, including supplemental questionnaire, for education, training, experience, completeness, and accuracy.
2. A written examination (anticipated date-March 5, 2020);
3. An oral board examination (anticipated date- March 12, 2020).

Only the highest qualified candidates will be invited to attend the examinations.  Applicants will be notified of screening and examination results by e-mail.

Candidates who pass both test parts are ranked on an eligibility list according to their exam score(s).  Selection for positions will be made from among the top three ranks of internal candidates.  The job eligibility list will be active for one (1) year unless it is abolished due to insufficient number of available candidates.

NOTE:  Internal (Promotional) candidates must score 80% or higher on each examination in order to be placed on the Promotional List.

 

Contact Information:

Lycette Kintanar, Executive Assistant Personnel Commission Services San Mateo County Office of Education 101 Twin Dolphin Drive, Redwood City, CA 94065 Phone:  (650) 802-5309 Email:    lkintanar@smcoe.org   San Mateo County Office of Education provides equal employment opportunity to all qualified persons.  The recruitment, testing, and hiring of all personnel will be without regard to race, ancestry, national origin, age, color, creed, religion, sex, gender identity or expression, sexual orientation, marriage status, medical condition, physical or mental disability, genetic characteristics, or veteran status.   *Proof of citizenship or legal status will be required upon offer of employment.

DEFINITION:

To contribute to police services by maintaining the police records system, by responding to citizen inquiries, and by providing information from the records system to other department personnel.

This is the entry-level position in the Police Records Specialist series.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

 

1. Receives information and complaints from the public by telephone and in person, relaying information, as needed, to appropriate department personnel.
2. Responds to inquiries by the general public with information on police services and procedures.
3. Processes an index of a variety of police records and reports.
4. Enters data from various police reports.
5. Operates office machines and computers.
6. Receives bail money and schedules court dates.
7. Researches and supplies various information when requested by department personnel.
8. Researches and supplies various information and reports to authorized persons other than department personnel as permitted by law.
9. Prepares cases for filing with the court or District Attorney’s Office, coordinates service of subpoenas on public and department personnel, maintains departmental forms supply as assigned.
10. Prepares monthly and annual statistical reports as assigned.
11. Maintains warrant system and coordinates prisoner transport as assigned.
12. Prepares police reports for minor incidents from information received in person or by telephone.
13. Sends warrant notification letters to offenders.  Confirms and verifies warrant information with other agencies.  Ensures warrants received from court are complete and accurate.
14. Seals and purges records in compliance with court orders and state statutes.
15. Uses interpersonal skills in dealing with irate persons and emergency situations
16. Performs other related duties as assigned

 

MINIMUM POSITION REQUIREMENTS:

KNOWLEDGE OF:

Basic English and arithmetic; City and Police Department policies, procedures and services; types, sources and the nature of police records.

ABILITY TO: Accurately type 40 words per minute; maintain a wide variety of records related to police services; courteously and tactfully relate to the public and law enforcement personnel; process related police matters such as receive bail money, schedule court dates, etc.

PHYSICAL REQUIREMENTS AND GENERAL WORKING CONDITIONS: Occasional heavy and unpredictable workloads. Must possess mobility to work in a standard office setting and use standard office equipment, including a computer. Vision to read printed materials and a computer screen, and hearing and speech to communicate in person, and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

 

EXPERIENCE AND EDUCATION:

• Training and experience equivalent to graduation from high school
• One year of full-time clerical experience and customer service

 

IDEAL CANDIDATE POSSESSES THE FOLLOWING CHARACTERISTICS:  Is highly professional, patient, respectful, and ethical; possesses excellent problem-solving skills and a can-do attitude. Communicates effectively and proactively both verbally and in writing. Enjoys working in a small town atmosphere with an engaged public, including merchants, property owners and residents.

RECRUITMENT PROCESS:

The recruitment will close on Friday, February 28, 2020. Prior to hire, all candidates will be required to pass a City background investigation, which will include fingerprinting and may include polygraph and/or psychological testing.  A medical examination will be required prior to appointment. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification or termination.

EQUAL OPPORTUNITY EMPLOYER  

The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request. 

LIMITATIONS AND DISCLAIMER 

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.  

The Menlo Park Fire Protection District invites you to apply for the position of Information Technology Support Assistant (Public Service Assistant I/II).  This is a part-time, temporary position for the technically oriented person that requires flexible hours.  It is an ideal opportunity for a MIS, Computer Engineering, or Computer Science major, college graduate or for those who are computer literate and would like to develop skills and gain hands-on experience in website management and help-desk and desktop support. This position reports to the IT Manager.

 

Job Summary

Perform all aspects of support related to the day to day computing needs for District employees. Provide support via phone, e-mail and Intranet as well as perform problem determination at the users’ workstations throughout the District.
 

Responsibilities

• Diagnose and resolve desktop computer problems and requests from users in a timely manner. Provide assistance via phone, e-mail, remote access, and onsite support; escalating more complex requests to senior staff members. Log requests into the help system
• Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
• Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications
• Conduct internal software upgrades
• Maintain inventory and prep hardware for recycling. Assist in creating documentation and training manuals.
• Data Entry. Input and Quality Control Index customize forms to database
• Train end-users in operating systems, application programs, and basic computer functionality.
• Special Projects assigned

Minimum Qualifications

• Attention to detail
• Analyze situations accurately and adopt an effective course of action.
• Ability to maintain calm demeanor under customer deadline pressures
• Excellent communication skills, both written and verbal
• Maintain confidentiality.
• Strong initiative, self-motivation, and ability to complete tasks on time
• Ability to work well in a fast-paced, team environment
• Working knowledge of  Windows 10 / OS X Desktop Operating Systems
• Working Knowledge of the Microsoft Office Suite / Office 365
• Working knowledge of IOS operating system for tablets and phones
• Familiarity of Desktop and Laptop hardware components
• Familiarity with basic IT concepts

Additional Qualifications

• Working towards a Degree in Computer Science, Computer Engineering, Information System Technology or related degree
• Knowledge of network protocols and topology a plus
• Preferred A+ Certification and/or Network+ Certification
• Knowledge of imaging software a plus

Selection Process

Applications are accepted until filled.  Interested candidates are encouraged to apply early.   Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the process.  Meeting the minimum qualifications does not guarantee continuation in the process.

Description

City of Half Moon Bay
Social Media Intern – Communications / City Clerk Department

Salary: $13.00- $25.00/hour

The City of Half Moon Bay will host an internship position within the Communications / City Clerk Department.

About the City

The City of Half Moon Bay is a Bay Area coastal community of approximately 12,500 residents and is located 25 miles south of San Francisco. The City is governed by a five-member elected City Council and utilizes the council-manager form of government. The City Council appoints a City Manager who is responsible for the oversight of daily operations and provides leadership for the City’s programs. The City currently employs 40 full-time employees in the following departments: City Manager’s Office, Communications / City Clerk, Administrative Services, Community Development, and Public Works. The City contracts Public Safety with the San Mateo County Sheriff's Department.

The City and surrounding Coastside are a thriving agricultural, fishing, tourism, and recreational destination. There is a rich culture of diverse traditions and multi-generational families who have lived in Half Moon Bay for well over 100 years. In any given neighborhood, you will find farmers, high-tech entrepreneurs, and artists living amongst each other as one community.

About the Department

The Communications / City Clerk Department is seeking an enthusiastic, highly motivated, and innovative individual interested in sharpening their communications skills in a municipal government setting. This internship provides an excellent opportunity for an individual interested in enhancing their knowledge and experience in city administration, local government, and community engagement. The successful candidate will have the opportunity to assist in outreach, digital media, and other communications initiatives. Through mentorship and under general supervision, the successful candidate will be responsible to complete specific projects and a variety of ongoing assignments to help develop their knowledge and skills. Some of the various projects and responsibilities may include but are not limited to:

• Assist with Social Media content and monitoring
• Assist in the development of community outreach programs and events
• Assist with elections and district election community meetings (planning and outreach)
• Support the Communications Director /City Clerk and Communications Program Manager on numerous interdepartmental projects

Minimum Qualifications

This position is an internship meant for current or recently graduated college students. Any combination of experience and training that would likely provide the required knowledge and abilities are qualifying. A typical way to obtain the knowledge and abilities would be some completed college coursework with a major in Public Administration, Communications, Public Policy, or Business Administration.

Knowledge of:

• Social Media Applications (Facebook, Instagram, Nextdoor, Twitter)
• Microsoft Office software (Microsoft Excel, Outlook, Word, and PowerPoint)
• Adobe software (Adobe Acrobat, InDesign, and Photoshop)
• Local government operations

Why Apply?

• Growth – we are committed to exposing you to a work environment that will sharpen your writing, presentation, research, analysis, and critical thinking skills.
• Training – this internship experience will provide real-world experience and training toward an entry-level professional position within a city government.
• Mentoring – the selected intern will be mentored by city staff.
• Networking – access to a network of professionals in the field of local government.

Ideal Candidate

The ideal candidate will have a strong interest in pursuing a career in local government communications. The candidate will be self-motivated, detail-oriented, reliable, punctual, and honest. The candidate will also have the ability to learn new processes quickly and efficiently, as well as a desire to provide services to the community.

Benefits

Temporary position - no benefits

Recruitment Contact

Contact phone: 

(650) 712-1786

Contact email:  

cbutler@hmbcity.com

 

 

About the City Manager’s Office

The City Manager’s Office provides strategic leadership that supports the Mayor and City Council and motivates the organization to deliver high quality services that meet the community's needs. The City Manager’s Office of Communications directs and implements the City’s communications strategy to inform and engage the public. The Office is focused on: communicating the City Manager’s priorities; conducting effective public education and outreach; ensuring government openness and transparency; increasing awareness of City programs/initiatives; and improving employee engagement.

 

 About the Position
The City Manager’s Office of Communications is recruiting for an Assistant to the City Manager position. This Assistant to the City Manager will act as a Deputy Public Information Manager and report to the Director of Communications. The Deputy Public Information Manager manages a portfolio of City departments and serves as a media contact and/or spokesperson, as well as a Deputy Emergency Public Information Officer.
 
Strong written, verbal and interpersonal skills are essential for this position. An ideal candidate will be knowledgeable in marketing and public relations techniques, technologies and platforms, including digital/social media and visual storytelling. The Deputy Public Information Manager also will advise senior-level managers and elected officials about communications, news media, and community implications and alternatives for decisions, policies and programs. Previous local government and/or public relations/advertising agency experience preferred.
  

This is a permanent at-will position with the City Manager’s Office reporting to the City Manager’s Director of Communications.

ABOUT THE POSITION: Sacramento Public Library is seeking an emotionally intelligent, inspirational and strong team leader to reinvent and manage our Communications Department. The Communications Manager is responsible for working closely with managers and staff and will lead the vision for strengthening the Library’s brand and messaging.

 

The Communications Manager will plan, direct and manage activities and operations of the Library’s Communications and Marketing Department; work closely with executive team and managers to develop public relations, branding and messaging; manage the Library’s web, social media and intranet platforms and provide leadership in development of system-wide plans, policies and procedures.

 

The position requires creativity, dedication, flexibility and passion for public service and a desire to strengthen the role libraries plan in the 21st Century. Do you have a passion for storytelling and strengthening our role in the community? Do you possess excellent verbal and written communications skills? Are you willing to speak up for what you believe and help us move the organization forward? Can you disagree and commit if another decision is made? Do you believe in the strength of a team? Then you may be the right fit for Sacramento Public Library!

 

Join our award-winning library system and make us greater!

 

ABOUT THE LIBRARY: The Sacramento Public Library is the fourth largest library system in California, serving more than 1.4 million residents in Sacramento County, including the incorporated cities of Citrus Heights, Elk Grove, Galt, Isleton, Rancho Cordova and Sacramento.  The system is a Joint Powers Authority, governed by a 15-member board comprised of elected officials from each of the member jurisdictions, with representation based on each jurisdiction’s population.  The Authority operates 28 libraries, including the Central Library in downtown Sacramento, has 300 FTE staff members, a collection of 1.5 million volumes and an annual budget of $48 million. Nearly 800,000 residents have library cards and 8 million items are circulated annually. The Library welcomes more than 4 million visitors annually.  

 

EDUCATION AND EXPERIENCE: Any combination of equivalent education and experience that could likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities required would be: Bachelor’s degree from an accredited college or university in communications, marketing, public relations or a related field is required. Master’s degree in Communications, marketing Public Administration or Library and Information Science from an American Library Association (ALA) accredited college or university is preferred. Five (5) years’ experience in communications, public relations or marketing with two (2) years at the supervisory or managerial level. Experience in public libraries, nonprofits or government agencies preferred.

 

The Library provides an excellent benefits package which includes: competitive salary, generous leave, car allowance and the option to participate in the Library’s 401 and 457 plans. This position is covered by an unrepresented personnel resolution and the salary is within the management broadband.

 

The hiring range for this position is $85,170 to $96,000 depending on qualifications.

 

The City of Rocklin is now accepting applications for an Information Technology Analyst for the IT Division to perform technology infrastructure maintenance, administration, and support.  Responsibilities include, but are not limited to, participating in the design of technology infrastructure solutions; configuring,  troubleshooting and performing maintenance on server and disk storage systems, routers, switches, and firewalls; performing monthly VDI base image updates and administering virtual desktop pools; administering the VMware vSphere environment and performing vCenter and ESXi host updates and upgrades as needed; administering Windows server infrastructure services including Active Directory, DNS, DFS, and DHCP; managing Active Directory users and groups, logon/logoff/startup/shutdown scripts, group policies, file shares and access permissions; performing basic Microsoft Exchange server administration tasks such as creating mailboxes, contacts, and distribution groups; administering print servers and multifunction print devices; and automating tasks and processes whenever possible through advanced scripting techniques and group policy management.

This is a journey level class with responsibility for the full range of technical and professional functions necessary to accomplish the tasks and duties in the assigned area with minimal direction or assistance.  The Information Technology Analyst reports to the Information Technology Manager or designee, and may provide technical direction or functional supervision over support staff as needed.

The District has one open, full-time position of Information Technology Manager.

For more information or to apply, visit Ralph Andersen & Associates at:

https://www.ralphandersen.com/jobs/it-manager-marin-municipal-water-district/

Candidates should apply immediately on the Ralph Andersen & Associates website.