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Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.  

The actual salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Enterprise Supervising Technology Analyst (ESTA) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

The City of San José is recruiting for an IT Support Manager in the Information Technology Department. As a technical manager, this position will be responsible for overseeing infrastructure service and day-to-day operations for the City’s Emergency Operation Center (EOC).

The IT Support Manager supports the essential technologies needed to operate the City’s EOC in disasters, including the core network infrastructure, computing servers, storage, enterprise applications, collaboration tools, Mobile Device Management, Motorola Computer Dispatch workstations, and video and audio systems. The EOC technologies include a multi-layer redundant/backup network connectivity with a localized data center, servers, and storage. This allows the EOC’s technology services available during large-scale emergency events.

This position requires strong technical hands-on experience and leadership skills as well as the ability to take initiative and direct others. We are seeking an individual with a willingness to adapt to an ever-changing business as well as an ever-changing technical environment.  

The ideal candidate must be able to take full ownership of managing the IT infrastructure, business collaboration tools, and City applications to support the EOC and lead projects to completion. Infrastructure operations include identity management, private and public cloud infrastructure, server virtualization, system management and monitoring, client and server Windows Operating Systems and client applications, etc. Business collaboration tools include Microsoft Office 365 Productivity Suite, Microsoft Teams, SharePoint, related Office 365 Suite offerings, and Zoom. City applications include GIS, desktop applications, etc. This position demands a proven ability to resolve complex technical issues with limited resources.  A strong leadership mindset, the ability to deliver team productivity, and a strong civil servant mentality are essential to this position. 

The IT Support Manager is a member of the IT Department with a mission to support the EOC. The work plan defines the business requirements with priorities set by the Office of Emergency Management. As a member of the EOC response team, the IT Support Manager will need to be available onsite to support the emergency event. Work hours during an emergency event could be after City’s business hours or on the weekend.

Duties may include but are not limited to:

• Providing technical leadership for the City’s enterprise infrastructure which includes: network, servers, hyperconverged infrastructure, desktops and mobile devices, Active Directory, VPN, Federation Service, Public/Private Cloud support, enterprise storage, system management and monitor, enterprise system backups and restore, as well as Disaster Recovery of EOC IT services. 
• Performing hands-on system configuration and advanced troubleshooting infrastructure issues to ensure service availability to meet service level expectations. 
• Validating and managing system configuration changes to ensure successful system upgrades and configuration changes to production environment. 
• Developing technical guidelines and governance framework to ensure best practices and security.
• Triaging, leading and resolving advanced infrastructure issues and service outages.
• Leading project implementation to completion.
• Coordinating communication and IT service needs with Public Safety and departments.
• Managing asset life cycle, including tracking, replacement, and surplus of equipment.
• Managing infrastructure maintenance and support contracts.
• Providing technical leadership and IT training to EOC staff and City employees. 

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. 

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices including Enterprise Architecture, technical project management, application lifecycle management, and applicable industry applications/systems platform tools. Breadth of expertise to enable managing major technology services, programs, and products across multiple departmental technology environments and ensuring cross coordination between departments, including adherence with Citywide and departmental procedures/policies and federal and state rules and regulations. 

The ideal candidate will also possess a combination of the following knowledge and experience:

• Strong technical hands-on experience in designing, configuring, implementing, managing, and troubleshooting current technologies such as:
  • Network (Ruckus) L2/L3 switches; 
  • HyperConverged Infrastructure (Nutanix); 
  • Private Virtual Infrastructure and NSX (VMWare);
  • Azure Public Cloud Infrastructure;
  • Configuration Management (SCCM);
  • Identity Management (Active Directory, Federation Services, Azure Active Directory);
  • Windows OS (Desktop Windows 10 and 11, Server OS 2016 and above);
  • Enterprise Backup and Restore, Disaster Recovery;
  • Microsoft Office 365 Productivity Suite and Collaboration Tools;
  •  Mobile Device Management (Microsoft Intune, VMware Workspace One);
  • PowerShell scripting; and/or,
  • Video/Audio system.
• Experience in leading Incident Response and Change Management.
• Experience creating and updating technical documentation.
• Understand infrastructure operations, security best practices, Disaster and Recovery.
• Ability to train end users on the use of computers and related applications 

Decision Making – Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.

Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach.

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Leadership – Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.

Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Project Management – Ensures support for projects and implements agency goals and strategic objectives. 

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response.   

1. Please select the areas of technical competency where you have comprehensive enterprise level experience in the configuration and ongoing support (check all that apply): 
   • Network Infrastructure
   • Hybrid (Virtual/Physical) infrastructure
   • Public Cloud resource management
   • Identity Management
   • Enterprise Storage Management
   • Performance monitoring
   • Enterprise backups/restore, Disaster Recovery
   • Desktop Imaging
   • Microsoft Office 365 Productivity Suite and Collaboration Tools
   • Mobile Device Management
   • Video/Audio System
   • None of the above 
2. From the areas you selected above, please describe your experience and list the specific hardware and software solution/tools along with the number of years of experience in each technical competency.

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact Felipa Perez at Felipa.Perez@sanjoseca.gov. 

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF BELOW.
 

Per the City’s COVID19 Mandatory Vaccination Policy, the City requires all employees starting on or after February 11, 2022, to provide proof of vaccination as a condition of employment absent a documented medical and/or religious exemption. Proof of vaccination means that employees are required to be “up-to-date” with regards to the COVID-19 vaccine. Consistent with the Santa Clara County Public Health Order issued on December 28, 2021, "up-to-date" means that an employee is not only "fully vaccinated," but has also obtained any booster doses of a COVID-19 vaccination for which they are eligible, within 15 days of first becoming eligible.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply, applicants must complete an application via the City of San José’s website at www.sanjoseca.gov/citycareers. 

The actual salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Associate Engineer classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

The Department is currently recruiting to fill multiple Associate Engineer (Building) positions in the Plan Review Services Division with duties including, but not limited to:

- Advising professional engineers, architects and others concerning code requirements, engineering and planning problems arising in the preliminary design of buildings and structures.

- Examining plans, calculations and specifications for residential, multi-family, commercial and industrial buildings, including complex major structures for structural adequacy, zoning and general compliance with governing laws, codes, ordinances and regulations.

- Making independent engineering analyses on proposed buildings when required to justify the structural safety of design, and applicable electrical and mechanical systems.

- Working closely with and giving information to professional engineers, architects, contractors and the general public regarding building, zoning and general requirements concerning buildings and structures.

- Coordinating effectively with Development Service partners e.g. Planning, Fire Prevention, Public Works, Environmental Services for plan review consistency and streamlining permit process.

- Issuing permits after review of plans.

- Advising building inspectors on structural, fire and life-safety challenges arising in the field during the construction of a building project.

- Instructing inspectors and technicians in the review of simple building plans.

- Conducting safety assessments of older buildings and assisting in enforcing compliance with the City's Disaster Response Plan.

- Performing observational review of critical structural elements of the projects under construction.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Competencies:

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.(Registration as a Civil Engineer or Architect with the State of California is preferred. Possession of ICC Plans Examiner certification is preferred).

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.

Computer Skills - MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel. 

Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. 

Analytical Thinking - Approaches a problem or situation by using a logical, systematic, sequential approach. 

Creativity – Addresses objectives and problems while questioning traditional assumptions/solutions in order to generate creative ideas and new ways of doing business; exhibits creativity and innovation when contributing to organizational and individual objectives; seeks out opportunities to improve, streamline, reinvent work processes. 

Decision Making – Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions. 

Planning - Acts to align own unit's goals with the strategic direction of the organization; Defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives. 

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. 

Project Management - Ensures support for projects and implements agency goals and strategic objectives. 

Supervision- Sets effective long and short-term goals based on good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.

POSITION SUMMARY:
Under general supervision, the Police Officer performs a variety of law enforcement, crime prevention, and public service duties; controls traffic flow, enforces State and local traffic regulations; and performs additional related tasks as assigned. This position will serve the public in traffic enforcement, patrol operations, and community-oriented policing assignments. Specialty assignments include Investigative Services, Auto Theft, School Resource Officer, Motorcycle Officer, SWAT, Hostage Negotiations, Tactical Response, and K-9 Officer positions. 

The Police Officer position may be filled by an entry-level applicant. Entry Level applicants will be sent to a POST-approved academy upon appointment and enter into the field training program immediately upon graduation from a POST-approved academy.  

 MINIMUM QUALIFICATIONS:

• KNOWLEDGE OF:
  The City of Los Altos geographical area, demographic make-up, government structure, and current challenges faced by the community. The candidate should have an understanding of the local community’s expectations with regard to public safety services and current challenges facing the city. The candidate should understand modern police methods and procedures, as well as community oriented policing and problem solving, and have an overall understanding of current events and issues surrounding the law enforcement profession as a whole.
   
• SKILL & ABILITY TO:
  Observe and accurately remember names, faces, numbers, incidents and places; learn and interpret laws, regulations, policies and procedures; carry out oral and written directions; analyze situations and make quick decisions requiring sound judgment; communicate situations; operate a variety of specialized police department equipment including computerized telecommunications and dispatch equipment; become proficient in self-defense techniques and in the care and use of firearms; maintain level of knowledge and physical condition required for satisfactory job performance; establish and maintain accurate records; prepare concise, comprehensive reports; communicate effectively; act with resourcefulness, courtesy and initiative; exercise independent judgment; and establish and maintain effective working relationships with employees and the general public.
   
• EXPERIENCE & EDUCATION:
  • Must be at least 21 years of age 
  • Must be a U.S. citizen or permanent resident alien who is eligible and has applied for citizenship 
  • Possession of a high school diploma or G.E.D. equivalent is required 
  • An Associate Degree or completion of sixty (60) semester units of college level courses is highly desirable 
  • Must possess a valid California driver’s license with a satisfactory driving record 
  • Must provide verification of the following test results (Verification must be provided on agency letterhead where test was administered, must include test results, and tests must have been completed within 1 year of application date):  
    • Must have completed the California POST Entry-Level Law Enforcement Test Battery (PELLETB)
      • Must have successfully completed the California POST physical agility test (known as the Work Sample Test Battery (WSTB)
    • Must be able to successfully complete a 1.5 mile run in 14 minutes or fewer
       

THE IDEAL CANDIDATE POSSESSES THE FOLLOWING CHARACTERISTICS:
Is highly professional, patient, respectful, and ethical; possesses excellent problem-solving skills, ability to multi-task, and a can-do attitude; communicates effectively and proactively, both verbally and in writing; enjoys working in a small town atmosphere with an engaged public, including merchants, property owners and residents. 

PHYSICAL REQUIREMENTS / GENERAL WORKING CONDITIONS:
Requires work, which may be strenuous and hazardous; includes working rotating shifts, as well as weekends and holidays.
 
COMPENSATION & BENEFITS:
The salary range for this position ranges from $109,308.45 up to $132,865.10 annually. Placement within the range will be DOE. This is a full-time, non-exempt position represented by the Los Altos Peace Officer’s Association.

The benefits package offered by the City includes: 

• Retirement: 
  • CalPERS retirement plan for Classic I members is 3% @ 50 with employee paying a contribution of 9%
  • CalPERS retirement plan for Classic II members is 3% @ 55 with employee paying a contribution of 9%
  • For new CalPERS members, retirement benefits are pursuant to the California Public Employee’s Retirement Reform Act of 2013 (PEPRA), employees hired on or after January 1, 2013 will have a retirement formula of 2.7% @ 57 with employee paying a contribution of 13%
• Health Plans: Choice of HMO or PPO plans through CalPERS Health with most family plans covered at 100%.
• Dental/Vision: City also offers a dental and vision reimbursement plan.
• City-paid life insurance of $50,000; additional life insurance purchase option
• Quality of Life Wellness Benefit $1,300 Annually
• Flexible Spending Plan: Dependent care and health care reimbursement plan available 
• Deferred Compensation: Voluntary participation in either Nationwide or ICMA-RC 
• Holidays: 13 annual holidays, plus 2 float days OR holiday compensation
• Vacation: Starting at 10 days annually 
• Sick Leave: Allowance of 12 days annually
• Employment Assistance Program
    

APPLICATION PROCEDURE:
A complete City application, Cover Letter, and Resume must be received. The recruitment will remain open until filled.
 
SELECTION PROCESS:
The applicants most closely matching the City's desired qualifications and organizational needs will be invited to participate in the oral board interview process. Following the initial oral board interview, a following departmental interview may be scheduled. Prior to hire, candidates will be required to successfully complete a pre-employment process, including a polygraph examination, pre-employment physical and mental health evaluation. 

EQUAL OPPORTUNITY EMPLOYER:
The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.

LIMITATIONS AND DISCLAIMER:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Calling all recent Police Academy graduates! Join our team as an officer and contribute to the City of Los Altos Police Department's commitment to excellence.  Apply now to be a part of our dynamic and dedicated department. 

 

Police Officers play a dynamic role in law enforcement, combining crime prevention and public service. This position involves engaging in diverse assignments such as traffic enforcement, community-oriented policing, and specialized roles like Investigative Services, SWAT, and K-9 Officer positions. Entry-level applicants will undergo training at a POST-approved academy and transition into a field training program upon graduation, ensuring a comprehensive and impactful start to their law enforcement career.

 

Academy Graduate applicants will enter into the field training program immediately upon appointment.

 

About the Los Altos Police Department:

The Los Altos Police Department is a progressive organization consisting of 32 sworn officers and 15 non- sworn personnel dedicated to providing a high level of service to the community. The department is committed to the concept of community-oriented policing and continually strives for excellence, taking pride in themselves, the community they serve and their dedication to making a positive contribution to the field of law enforcement.

 

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

1. Patrols the City in a radio car and on foot
2. Answers calls for protection of life and private property and the enforcement of City, County, and State laws
3. Participates in criminal investigations
4. Interviews victims, complainants and witnesses
5. Conducts physical arrests of criminal suspects

EXPERIENCE AND EDUCATION:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

EXPERIENCE:

• Must be at least 21 years of age
• Must be a U.S. citizen or permanent resident alien who is eligible and has applied for citizenship
• Must be able to successfully complete a 1.5 mile run in 14 minutes or fewer

EDUCATION:

• Possession of a high school diploma or G.E.D. equivalent is required
• An Associate Degree or completion of sixty (60) semester units of college level courses is highly desirable 

LICENSES & CERTIFICATIONS:

• Must possess a valid California driver’s license with a satisfactory driving record
• Must possess certificate of completion or diploma from a POST-approved Police Academy
• Must provide verification of the following test results: (Verification must be provided on agency letterhead where test was administered, must include test results, and tests must have been completed within 1 year of application date):
  1. Must have successfully completed the California POST Entry-Level Law Enforcement Test Battery (PELLETB) with a T-score of 50 or higher
  2. Must have successfully completed the California POST physical agility test (known as the Work Sample Test Battery (WSTB)) with a score of 320 or higher

RECRUITMENT PROCESS:
The recruitment will remain open until the position is filled. Prior to hire, candidates will be required to successfully complete a pre-employment process, including a Live Scan background investigation. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification or termination.   

IDEAL CANDIDATE

Is highly professional, patient, respectful, and ethical; possesses excellent problem-solving skills, ability to multi-task, and a can-do attitude; communicates effectively and proactively, both verbally and in writing; enjoys working in a small town atmosphere with an engaged public, including merchants, property owners and residents.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Requires work, which may be strenuous and hazardous; includes working rotating shifts, as well as weekends and holidays.

EQUAL OPPORTUNITY EMPLOYER

The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

The Information Technology Department is seeking a Usability and Accessibility Senior Analyst to be part of the City’s two-year program to expand San José 311 feature development, customer experience, and geographic equity. The Senior Analyst will lead and perform usability and accessibility work on digital service delivery analysis and/or improvement. This position will play a key role in ensuring new services are developed in a way that bridges access, language, and ease of use barriers experienced disproportionately by underserved portions of our community. As a Senior Analyst, you will also be serving as both an expert and an educator in your discipline, establishing practices across departments and providing guidance and training to other city staff.

If you are passionate about building amazing civic products, leading cross-functional teams in building features, re-engineering business processes, and have exceptional customer empathy, this position may be a superb fit for you!

Duties may include but are not limited to:

• Leading user research on digital products by:
  • Identifying user and organizational needs through interviews, conversations, workshops/focus groups, and analytics research.
  • Building strong professional relationships with stakeholders to understand what is best for the users.
• Designing user interface prototypes and journey mapping to improve resident and staff outcomes with digital services.
• Training and coaching City staff and creating documentation on standards for user-centered design approaches.
• Engaging internal and external customers to conduct usability testing that aids in building meaningful products, services, and processes.
• Sustaining and improving customer satisfaction through quality customer support, continual improvement of system/user interface configuration and, analysis and/or resolution of product issues.  
• Performing omnichannel audits and/or assessments that provide actionable recommendations to improve accessibility and usability.

This position is a temporary, benefitted position, with a standard 40 hours per week with an end date of June 30, 2023.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations including but not limited to federal government Section 508 and Web Content Accessibility Guidelines (WCAG) requirements and standards.

The ideal candidate will also possess a combination of the following knowledge and experience:

• Demonstrates the technical acumen to work across teams to successfully deliver and sustain products and services; translate end user needs into technical/functional requirements; create functional solutions and integrations; and, coordinate process redesign with business units to render superior customer experience and communication.
• Demonstrates hands-on experience in designing, testing, and delivering with Oracle Service Cloud, Salesforce, Google AI, Figma, InVision, Adobe XD, Sketch, etc.
• Demonstrates success in conducting user research, employing usability/accessibility testing methodologies and using graphic design, analytics and usability/accessibility software tools.
• Demonstrates success in enterprise-class product implementation, customer experience, and omni-channel solutions with multi-faceted features: website, web portals, online forms, chatbot, virtual agent, contact center, mobile app, analytics, social media interfaces, google map interfaces, etc.
• Technical hands-on experience in application development and operational support in an Oracle cloud applications environment.
• Knowledge and experience with Oracle Service Cloud, and/or Integration Cloud Services and Google Artificial Intelligence and Google Cloud Platforms are highly desirable.

Creativity – Addresses objectives and problems while questioning traditional assumptions/solutions in order to generate creative ideas and new ways of doing business; exhibits creativity and innovation when contributing to organizational and individual objectives; seeks out opportunities to improve, streamline, reinvent work processes.

Project Management – Ensures support for projects and implements agency goals and strategic objectives.

Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach.

Facilitation – Exhibits behaviors and techniques that enhance the quality of group processes.

Leadership – Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational support and direction.

Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.

You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response. 

1. How many years of experience do you have in leading user research on digital products and designing, testing and delivering user centered public services?
   • Less than 3 years
   • 3 to 5 years
   • 6 years or more
2. Please select the following tools or technology where you have hands-on experience in designing, testing, and delivering: (Check all that apply)
   • Oracle Service Cloud
   • Salesforce
   • Google AI
   • Figma
   • InVision
   • Adobe XD
   • Sketch
   • None of the Above
3. From the technology you have selected in the previous question, please provide an example that demonstrates your hands-on experience for each selected technology and/or tool.

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. If you have questions about the duties of these positions, the selection or hiring processes, please contact IT Human Resources at itdhumanresources@sanjoseca.gov. 

DESCRIPTION/RESPONSIBILITIES:

     The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Park Ranger classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. 

     The Parks, Recreation & Neighborhood Services Department is looking for highly motivated, personable individuals with strong leadership skills and innovative ideas to become part of a dynamic team of employees with a strong commitment to providing excellent service to our diverse community. Bilingual applicants speaking a second language such as Spanish or Vietnamese are encouraged to apply.

     Under supervision, this classification performs duties of moderate difficulty including performing overall work in park operations and visitor services; resource and environmental protection; greeting visitors and explaining/interpreting park features; collecting and accounting for fees; performing rescue and fire suppression activities; administering first aid as needed; patrolling parks; enforcement of state and local laws; performing conservation programs and projects; providing lead direction to other park personnel; coordinating and leading volunteer and internship programs; providing traffic and parking control; and preparing written and oral reports and other communication.

     The Parks, Recreation & Neighborhood Services Department currently has approximately four full- time permanent positions.

     If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

     WORK SCHEDULES FOR MOST POSITIONS MAY FLUCTUATE TO MEET PARK OPERATIONAL NEEDS AND WILL INCLUDE WORK DURING LATE AFTERNOONS/EVENINGS, WEEKENDS AND HOLIDAYS. ASSIGNMENTS CAN BE MADE TO ANY AREA OF THE CITY'S REGIONAL PARKS, TRAILS SYSTEM, OR OTHER PRNS FACILITY.

     Selection Process

     The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.

     Applicants deemed the most qualified after application screening, oral interviews, and/or practical/written exercise will be required to pass a background investigation, polygraph test and medical examination and fingerprint clearance prior to appointment.

     If you have any questions regarding the duties for this position, please contact Pam Helmke by email at pam.helmke@sanjoseca.gov or at (408) 794-6517. 

DESCRIPTION/RESPONSIBILITIES:

The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Senior Engineer classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

The City of San Jose's Planning, Building and Code Enforcement (PBCE) Department is recruiting to fill a Senior Engineer position in its Building Division. The Building Division is a part of the Development Services team and consists of four Core Groups. These four Groups are: Permit Center, Plan Review, Expedited Review, and Inspection Groups. 

The Senior Engineer in PBCE’s Building Division performs a variety of professional and supervisory assignments including, coordinating and directing the activities of a group of engineers and inspectors in reviewing complex professional plans and calculations to ensure compliance with uniform codes, engineering principles, Federal, State and local ordinances and regulations.

Typical duties and responsibilities include but are not limited to:

As a working Senior Engineer, leads and supervises engineers, architects, building inspectors in reviewing complex professional structural and architectural plans and calculations to ensure compliance with the technical codes (e.g. Building, Electrical, Plumbing and Mechanical), structural engineering principles, disabled access regulations and other state and local ordinances and regulations.

Assigns and monitors staff workload.

Evaluates job performance of plan check engineers and architects, inspectors assigned to plan review, and/or non-technical personnel.

Advises professional engineers, architects and others concerning code requirements, engineering and planning problems arising in the preliminary design of buildings and structures.

Develops, directs and/or implements technical training programs.

Prepares written guidelines and policies to facilitate consistent application of the technical codes, ordinances and regulations within the work group.

Coordinates and directs technical and non-technical staff in the issuance of building permits.

Understands, promotes and supports City Service Area’s Business Plans and the core services of the Department by implementing "Superior Customer Service through Successful Partnerships".

Coordinates with other City departments and agencies and confers with elected officials.

Meets with professional and business groups.

Conducts safety assessments of unsafe buildings and leads programs in enforcing compliance with the all Building Ordinance.

Leads program assessment efforts in streamlining of the current plan review process and evaluating/implementing software for the plan review on-line application.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application, cover letter and resume, and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process.  Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise and/or a presentation.  

You will be prompted to answer the following job-specific questions during the online application process.  Please note that there is a 4,000-character limit, including spaces, for each text response. 

1. Describe your customer service philosophy and provide an example of how you applied this in the workplace.

2. Describe your project management experience in detail, including the project(s) you managed, the management tools you used, and the outcome(s).

3. In the form of a Cover Letter, in 500 words or less, please describe your knowledge and experience in applying the technical codes (e.g. California Building Code, California Residential Code, California Electrical Code, California Plumbing Code, and/or California Mechanical Code), structural regulations, California disabled access regulations, California energy conservation regulations and/or City ordinances including your years of experience.

4. Describe your experience with leading and/or training subordinates and establishing work schedules, procedures, and training.  In addition, briefly describe the challenges you foresee in leading a team of employees including technical support to professional staff in providing customer service to a large customer base with diverse background.

5. Please describe your progressively responsible professional experience in Architecture, Building Construction Contracting, Engineering, or closely related field.  State the job title(s), dates of employment, and name of employer(s).

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. 

If you have questions about the duties of these positions, the selection or hiring processes, please contact Manjit Atwal via email at manjit.atwal@sanjoseca.gov.

Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.

The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Associate Engineer classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.  

Salary Range: $96,470.40 - $122,137.60

The Community Energy Department is seeking an Associate Electrical Engineer to support an emerging program which is intended to increase the City’s overall energy resiliency.  This newly formed Associate Electrical Engineer position will collaborate with staff from other departments, consultants, vendors, private developers, and other partners to identify, assess, develop and deliver innovative energy resiliency projects, including participating in the potential development of a City utility to provide electric distribution service to a large development project.

The Associate Electrical Engineer will perform a diverse set of professional electrical engineering-related assignments which are primarily focused on the engineering, design, and implementation of electric distribution microgrids, distributed energy resources, and other electrical projects within new residential, commercial and other land-use developments, as well as City-owned facilities.  The person selected will have knowledge and experience related to the design, construction and operation of high voltage electric transmission and distribution systems, building and other facility electrical systems, and renewable energy generation and storage solutions.  Knowledge and experience related to the design and operation of component-level or integrated electronic circuitry is not applicable to this position.

Knowledge and experience in the following specific areas is directly relevant to this Associate Electrical Engineer position: Experience in electrical power system and microgrid design, including transmission, distribution, generation and storage. Knowledge of electrical power transmission and distribution equipment and operation comprised of 115KV, 21KV, 12KV, 4.16KV and 480V switchgears, substations, breakers, switchboards, panel boards, UPS, generators, substation equipment, and SCADA.  Knowledge of designs for equipment installation, underground duct banks, conduit and other raceway systems, power and control cables and grounding.  Knowledge of building and facility electric distribution, metering and power backup systems and equipment.  Knowledge of renewable energy devices such as wind and solar generators and storage batteries.  Knowledge of distributed energy resource systems implementation and management.  Knowledge of federal and state electric energy laws, regulations, and procedures.  Knowledge of PG&E tariffs, interconnection processes, system impact and facility studies, and transmission and distribution services and operations.  Familiarity with the principles and practices of project and construction management.  Ability to exercise professional level judgment in the application of codes and standards expressed in the California Code of Regulation Title 24, PG&E Greenbook, Institute of Electronic and Electrical Engineers (IEEE), American National Standards Association (ANSI), National Electric Code (NEC), Environmental Protection Agency (EPA), Occupational Safety and Health Administration (OSHA), California Mechanical Code (CMC), the California Plumbing Code (CPC), The California Energy Code (CEC), the National Fire Protection Code (NFPA), and will be familiar with the California Building Code (CBC), the California Fire Code (CFC). 

Key responsibilities of the position include but are not limited to the following:

• Manage projects and programs, i.e., oversee, control, and guide the project or program.
• Perform technical electrical engineering and design functions.
• Negotiate, prepare and manage professional consultant agreements and service orders.
• Coordinate and/or oversee the work of other City staff and consultants.
• Prepare clearly written and effective reports and presentations.
• Maintain effective relationships and interactions with others, including City staff, consultants, developers and the public.
• Maintain a constructive attitude and be motivated to have a positive impact on the City.

Specific duties of the position include, but are not limited to the following:

• Plan, coordinate and/or manage energy resiliency projects and programs that may involve multiple participants, including other City staff and departments, consultants, private developers, and community stakeholders.
• Plan, implement and manage consultant delivered services and projects, including negotiating, reviewing and/or preparing scopes of work, budgets, schedules, service orders, change orders, and invoices.
• Define, prioritize, and assign the work tasks of other staff and consultants, and regularly review progress and make necessary adjustments to ensure satisfactory performance of the work.
• Prepare, review and/or analyze designs, improvement plans, specifications, and other engineering documents for a variety of electrical systems, including but not limited to electric power transmission, distribution, generation, and storage.
• Perform and/or review various electrical engineering calculations and analysis related to electrical and energy systems capacity, operation and performance.
• Review and/or analyze power transmission and distribution studies and reports, including by not limited to PG&E System Impact Studies and PG&E Facilities Studies.
• Research, analyze and or/evaluate emerging electrical and renewable energy technologies and programs; prepare and/or review technical reports, studies, white papers and presentations related to energy resiliency strategies.
• Prepare and/or review documents and specifications used to procure professional consulting services, products or equipment, and other items needed to implement electrical systems and energy resiliency projects.
• Prepare written reports and presentations as the basis for important discussions, requests, actions, and approvals by internal and external stakeholders, including City Management, City Council, other City departments, developers, and community groups.
• Provide accurate, timely and appropriate verbal and/or written responses to stakeholder requests, questions or concerns.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

COMPETENCIES:

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:

Job Expertise: demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.   

Project Management: Ensures support for projects and implements agency goals and strategic objectives.

Analytical Thinking: Approaches a problem or situation by using a logical, systematic, sequential approach.

Team Work & Interpersonal Skills: Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Computer Skills: experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel. Proficient with AutoCAD.

Communication Skills: Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

The City of San Jose is recruiting for a part-time School Crossing Guards in the Police Department during the normal school year.  Work involves providing for the safe conduct of elementary and junior high school children across heavily traveled streets and reporting problems requiring possible police action. Positions may involve substituting at different corners or a regular location assignment.  IN GENERAL, THESE ASSIGNMENTS ARE A SPLIT SHIFT WITH APPROXIMATELY 10 HOURS PER WEEK.  School Crossing Guards are required to work outside regardless of weather conditions and must be able to provide a uniform as specified by the Police Department.   Work includes outside duties and exposure to weather.  Work may include the physical ability to sit, stand, walk quickly, step up/down from the curb, reach, push and/or pull, twist and or rotate, bend, lift and carry up to 10 pounds, use hands hold and use a stop sign the entire shift, use other hand to stop traffic and use a whistle at the same. 
 
This recruitment may be used to fill multiple positions in this, or other divisions or departments.  If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.  For more information about Police department, School Safety unit, visit http://www.sjpd.org/BFO/Community/SchoolSafety/.

Applications will be available on a continuous basis until our current vacancies are filled.  To facilitate filling these positions, interviews will be conducted whenever sufficient qualified applications are received.   

EFFECTIVE 3/9/2021 THE LIVING WAGE RATE OF PAY PER HOUR IS $24.56,  EFFECTIVE 7/1/2021 THE LIVING WAGE WILL INCREASE TO $25.31. 

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include: 

*Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations 

*Ability to communicate effectively in English both verbally and writing 

*Ability and willingness to work in all-weather situations 

*Experience working with children 

*Knowledge of traffic laws of California and City of San Jose 

*Knowledge of traffic control techniques and procedures 

*Ability to recognize traffic hazardous 

*Ability to have access to motor vehicle on a daily basis 

*Able to read city maps 

*Automobile insurance coverage of at least $35,000 ($15,000-$30,000 bodily injury,   $5,000 property damage.)  

*Be able to work morning and afternoon shifts every school day during school start and end times 

*Ability to give and follow oral instruction 

*Ability to establish and maintain effective working relationship with children, parents, school officials and law enforcement 

*Ability to remain calm and use judgment and initiative in an emergency situation 

*Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely, accurate, respectful and friendly manner. 

*Initiative- Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.

*Reliability- Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate

*Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills

*Communication Skills - Communicates and listens effectively and responds in an timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form responds to statements and comments of others in a way that reflects understanding of the content and the accompanying emotion; asks clarifying questions to assure understanding of what the speaker intended, ensures consistent communication takes place within area of responsibility.