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The City of Live Oak, California is recruiting for an enthusiastic person to manage the typical functional areas of the City Clerk such as Agenda Management, Records Management, Elections, and Political Compliance programs of the City and any others that fall within the City Clerk’s responsibility.

OPEN UNTIL FILLED

FIRST REVIEW OF APPLICATIONS: August 15, 2019

SALARY: DOE

DEFINITION
Under administrative direction of the City Manager, performs a wide variety of professional administrative, confidential duties related to the role of a Certified Municipal Clerk.

CLASS CHARACTERISTICS
The City Clerk is a mid-management position that is responsible for performing, overseeing and supervising the functional operations of the Agenda Management, Records Management, Elections, and Political Compliance programs of the City, as well as the operations of all areas within City Clerks responsibility. Works independently while using tact and discretion. This position requires a flexible schedule for evening work at two (2) regular City Council meetings per month, as well as Special City Council meetings as assigned.

EXAMPLES OF DUTIES
Class specifications are only intended to present a descriptive summary of the range of duties and responsibilities that are associated with specified positions. Therefore, specifications may not include all duties performed by individuals within a classification. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and do not necessarily convey the qualifications of incumbents within the position.

1. Prepare and distribute agendas and minutes for City Council, Planning Commission, and all committee meetings, ensuring agendas and required related notices are prepared, posted and published in accordance with applicable laws and statutes.
2. Attend City Council meetings and records all official proceedings; prepare minutes and other documentation of actions taken; direct the publication, filing, and safekeeping of all proceedings of the Council.
3. Administer democratic processes such as elections, access to city records, and all legislative actions ensuring transparency to the public while adhering to the Political Reform Act, the Brown Act, and the Public Records Act.
4. File campaign statements and Statements of Economic Interests required by Council members, designated City employees and advisory body members to meet legal requirements; monitor filing of financial reporting statement for elected officials, candidates and committees as required.
5. Capture and maintain City Council, Planning Commission, and committee meeting minutes, official City records and legal documents in accordance with legal requirements; certify documents; and process and file sensitive information and legislative documents following Council meeting action, as well as noticing public meetings.
6. Maintain custody of official records and archives of the City, including ordinances, resolutions, contracts, agreements, deeds, insurance and bond certificates, and minutes; certify copies of official records as required; attest, publish and file ordinances and resolutions; execute official City documents; maintain custody of City Seal, administers and files Oaths of Office.
7. Coordinate responses to requests for City records covered under the Public Records Act.
8. Act as the liaison between the public, City Departments and Council; coordinating ceremonial and official functions/special events.
9. Coordinate and track all mandatory trainings for employees, as well as elected and appointed City officials.
10. Process, record and maintain City contracts and agreements.
11. Manage the codification of City ordinances into the municipal code.
12. Coordinate opening of City bids and certifies results of each bid.
13. Act as the Custodian of Records.
14. Perform general administrative work as required related to the duties of the City Clerk.
15. Continuously monitor and evaluates the efficiency and effectiveness of service delivery methods and procedures; identifies opportunities for improvement; directs the implementation of changes.

MINIMUM QUALIFICATIONS
Education and/or Experience:
Any combination of education, training and experience that will provide the ability to perform the work and provide the performance results as stated above. A typical way of gaining the knowledge and skills required for this classification is:

Experience
Five years of progressively responsible experience performing tasks common to programs carried out by a City Clerk, with experience working in a government setting or working for boards or commissions desired.

Education/Training
Equivalent to a high school diploma supplemented by administrative support courses. An AA degree in business or a related field and a Certified Municipal Clerk is desired.

Knowledge of:
City organization and departmental relationships, programs, services and other functions; government codes, city policies and procedures, ordinances, laws and other applicable governing documents; modern office practices and procedures; and data processing methods and procedures including proficiency with software applications, and operation of standard office equipment.

Physical Demands:
Requires the ability to sit for long periods of time throughout the workday; manual dexterity and vision sufficient to operate standard office equipment for potentially long periods of time without experiencing abnormal hand, wrist or eye strain; mobility to work in a standard office environment, and use standard office equipment; hearing and speech sufficient to communicate and understand conversations, both in person and on the telephone; ability to lift objects up to 25 pounds without assistance.

Ability to:
Plan, organize, direct and monitor the activities of the City Clerk’s department, supervise and evaluate administrative support staff; engage in highly confidential and sensitive work activities which require timely action; exercise sound judgment, tact, resourcefulness and leadership in dealing with the public, City officials, commissions and committee members, outside agencies and other City departments; develop and maintain harmonious relations with superiors, supervisors, employees, other agencies and the general public; prepare correspondence and reports on various subjects in a clear and concise manner; understand and interpret a wide variety of written ordinances, laws, policies, regulations, and related documents. Independently initiate, prioritize, preform or solve problems related to deviations in work assignments in order to meet fixed or fluctuating deadlines. Communicate effectively both orally and in and establish effective working relationships within the employing department and with other departments.

Special Requirements: Must possess a valid California driver's license. A Notary Public commission is required within one year from the date of appointment.

The Department of Parks, Recreation and Neighborhood Services is accepting applications for Recreation Leaders for our Parks and Recreation Community Services (RCS) divisions.

The Department of Parks, Recreation and Neighborhood Services (PRNS) provides programs and services to a multitude of culturally, economically and generationally diverse communities through the energy and efforts of Recreation Leaders. Schedules will vary seasonally and assigned work hours are subject to program needs These positions are part-time un-benefited, with a limit of 19 hours per week or a maximum of 1,040 hours per calendar year. Schedules will vary seasonally and assigned work hours are subject to program needs. Hours are not guaranteed and staff may be unassigned. Recreation Leaders may secure hours in multiple program areas, subject to the approval of all supervisors. Weekdays, weekends, holidays and some evening hours may be required.

Recreation Leaders fill many positions within the Parks, Recreation and Neighborhood Services (PRNS) department and are tasked with multiple responsibilities, including, but not limited to: 

- Conducting both indoor and outdoor recreation activities for youth, adults, older adults, and/or individuals with disabilities

-Training and leading Community Services Aides and volunteers   

- Monitoring safety of facilities and activity participants

- Managing front desk at community centers by assisting customers, answering phones, and providing office support and database entry   

- Providing facility coverage for site rentals, fitness rooms, teen centers, parking booths, etc.

- Preparing publicity materials such as calendars, flyers, brochures, etc.

- Assisting in recruiting and coordinating volunteer/community events

Recreation Leader assignment descriptions in the Recreation Community Services divisionclick  here.

Recreation Leader assignment descriptions in the Parks division click 
 here.

PLEASE NOTE: This listing may not encompass all of the Recreation Leader roles.

Selected Recreation Leaders will be placed in assignments based on their availability, skill sets and the needs existing within the areas listed.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Sanitary Engineer classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. 

The Watershed Protection Division of the Environmental Services Department is currently recruiting for a Sanitary Engineer in the Environmental Engineering section of the Pretreatment Program.  This recruitment may also be used to fill future positions within other sections and divisions in the Environmental Services Department. 

The Watershed Protection Division provides services that support the City’s efforts to protect water quality in local creeks and in the Bay.  These services are integral to the City’s management of both wastewater and stormwater.  The Watershed Protection Division is comprised of more than 100 employees with four key functions: Stormwater Management, Environmental Enforcement, Industrial Pretreatment, and Laboratory Services.

The Pretreatment Program consists of the Source Control and Environmental Engineering sections and is responsible for implementing the federal- and state-mandated pretreatment program for industrial discharges to the San José-Santa Clara Regional Wastewater Facility.  The program is required by the Facility’s NPDES permit and is aimed at ensuring that certain dischargers have adequate treatment prior to the discharge of industrial wastewater to the sanitary sewer in order to protect water quality and the integrity of the wastewater collection and treatment systems.  On an annual basis, the Pretreatment Program inspects approximately 350 businesses, collects more than 1,900 water quality samples, and reviews more than 900 self-monitoring reports.  This group also permits and conducts inspections of newly regulated facilities such as dental offices.

Sanitary Engineers are responsible for evaluating industrial and commercial facilities for compliance with federal, state, and local pretreatment requirements; writing and issuing Industrial Wastewater Discharge Permits; conducting plan check reviews of industrial, commercial facilities and performing specialized environmental engineering studies in support the Pretreatment Program, the Watershed Enforcement Program, and the Regional Wastewater Facility.

Typical work activities and duties include:

-       Managing the elements necessary for compliance with federal, state, and local codes and regulations including.

-       Determining applicable regulations for industrial and commercial processes and operations         

-       Developing, processing, and managing Industrial Wastewater Discharge Permits 

-       Reviewing compliance with permit conditions

-       Reviewing plans to determine if a permit is required

-       Operating a city vehicle to conduct inspections at industrial and commercial facilities to verify permit requirements

-       Understanding and interpreting complex regulations related to industrial waste pollution control principles

-       Performing specialized watershed studies, research, or analysis in support of the Facility’s NPDES permit or other regulatory requirements

-       Utilizing complex database systems, particularly as a management tool and for data retrieval and analysis.

-       Incumbents in this position are responsible for conducting site inspections to prepare industrial discharge permits or conduct other studies. 

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

BUILDING PLANS EXAMINER II

SALARY:                                              $4910.15 to $6909.06 monthly (26 pay periods annually)

FINAL FILING DATE:                       Open Until Filled, with the first cutoff being Thursday, July 25, 2019.

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the Regular and Full-time position of Building Plans Examiner II in the Development Services Department.  The normal work schedule is Monday through Friday, 8 –5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

DEFINITION

To perform duties related to reviewing and approving building construction plans ensuring compliance with pertinent codes and ordinances; and to provide assistance to the public with respect to permit process, code application, and code interpretation

DISTINGUISHING CHARACTERISTICS

This is the full journey level class in the Building Plans Examiner series and is distinguished from the I level by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise.  Positions in this class are flexibly staffed and are normally filled by advancement from the I level.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from an assigned supervisor and may receive technical and functional supervision from the Building Inspection Supervisor.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Examine construction documents for proposed structures for completeness and conformity with all codes and ordinances including structural, mechanical, electrical and energy calculations, safety and health features, use of material, placements in the property, and setbacks.
• Correct detected defects or inadequacies; by requiring that corrections be made to meet the requirements of pertinent City codes.
• Assist building permit applicants in completing applications; assist other departments and the public with researching and finding requested construction documents; research and answer questions at front counter and via phone and email.
• Determine plan examination, permit and other fees and valuation on plans submitted.
• Explain disapprovals or modification recommendations to applicants for permits.
• Confer with architects, engineers, contractors, owners and the general public on proposed projects to resolve problems.
• Coordinate with other departments on project requirements.
• Make field investigations of structural problems, covering failures, instability, proper installation of unusual designs, materials or equipment, and other unsafe conditions; prepare reports and make recommendations on solutions.
• Develop informational handouts/checklists related to plan check requirements for public distribution.
• Build and maintain positive working relationships with co-workers, other City employees, and the public, using principles of good customer service.
• Perform related duties as assigned.

MINIMUM QUALIFICATIONS

In addition to the qualifications of Plans Examiner I:

Knowledge of:

• Principles and techniques of building plan examination work.
• Principles of structural design and engineering mathematics.
• Accepted safety standards and methods of building construction for commercial, industrial, and residential buildings.
• Research methods and sources of information related to building code enforcement.

Ability to:

• Apply technical knowledge and follow proper examination techniques.
• Detect deviations from plans, regulations, and standard construction practices.
• Read and interpret complex building plans, specifications, and building codes.
• Advise on requirements for residential, commercial, and industrial buildings.
• Provide technical assistance to other building examination staff in assigned area of specialization.
• Enforce necessary regulations with firmness and tact.
• Determine whether construction systems conform to City code requirements.

EXPERIENCE AND TRAINING

Experience:

• Two years of increasingly responsible building plan examination experience similar to that of a Building Plans Examiner I with the City of Roseville, which includes at least one (1) year as an I.C.C. certified Building Plans Examiner.

Training:

• Completion of thirty units from an accredited college or university with major course work in engineering, architecture or a related field. (Note: An additional one (1) year of experience performing as an I.C.C. certified Building Plans Examiner can substitute for the thirty units from an accredited college or university.)

License or Certificate:

• Possession of a valid California driver's license by the date of appointment.
• Possession of a valid I.C.C. certificate as a Building Plans Examiner by the date of appointment.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to questions 2-4, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

3. How many years of experience do you have performing plan checks on residential and commercial projects?

• Less than 2 years
• 2-3 Years
• 3-4 Years
• 4-5 Years
• 5+ Years

4. Please provide a detailed list of your certifications by the International Code Council (I.C.C.) and the International Association of Plumbing and Mechanical Officials (I.A.P.M.O.) as well as any California Specific Certifications you may hold. Please list the certification, year obtained and expiration date.

5. Please detail your experience in performing plan review on one and two family dwelling projects.

6. Please detail your experience in performing plan review for commercial projects.

7. On a typical Patio cover plan review please describe two structural details that are needed for plan approval and permit issuance.

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination.  The applicant’s experience and education will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the Employment List.  Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.  Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

Midpeninsula Regional Open Space District is seeking an experienced and highly motivated Data Administrator with a solid background in database management and information systems. This position is responsible for the design, configuration, troubleshooting, maintenance, and monitoring of Midpen’s databases as well as enterprise application deployment. The Data Administrator resides in the Information Systems and Technology (IST) Department and reports directly to the IST Manager. The IST Department is responsible for all Midpen-related IT and GIS services. 

About the District: The District manages a regional greenbelt system in the Santa Cruz Mountain region comprised of over 63,000 acres of land in 26 open space preserves, protected for public enjoyment and recreation. The District is a growing organization with a focused mission that guides our work, and where every employee makes an impact.  It is an exciting time to be part of the District’s team!  If you are looking for a challenging opportunity to contribute to the legacy of open space preservation and recreation, we invite you to apply for this position.  To learn more about the District, visit our website, OpenSpace.org, and view our “Working for Midpen” video on our Jobs page.

About the Position:  The Data Administrator works on a wide variety of projects, from serving as a technical advisor for enterprise applications development and deployment, to ensuring optimal database performance and data integrity. This position is a technical leader and subject matter expert in database administration, including designing, troubleshooting, maintaining, and securing databases, as well as managing ETL tasks and building interfaces between enterprise databases. In addition, this position will work on Midpen’s enterprise information systems, serving as a technical advisor on operational requirements needed for enterprise application development, deployments, and integration across multiple platforms. Advanced knowledge of SQL Server, database backup and security, Python, ETL procedures, and enterprise systems is highly desirable. Experience with ArcGIS Server and SharePoint is also desirable. For more information, see the Job Description on the District’s website.

Work Environment:  This position will operate in Information Systems and Technology Department at the District’s administrative office in Los Altos, California. 

Education and Experience:  Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:  

Equivalent to graduation from an accredited four-year college or university with major coursework in management information systems, computer science, or a related field and seven (7) years of progressively responsible experience in database management which includes logical and physical database administration; integration; business intelligence, analytics, and report scripting; and/or data quality and integrity.   

Licenses & Certifications Required:   Possession of a valid California Driver’s License.

Benefits:   The Open Space District provides an excellent benefits package including health, life & disability insurance as well as CalPERS pension. Please see the Benefits page of the District website for details.

How to Apply:  Apply online at the public sector job board, CalOpps.org.

Application deadline: August 16, 2019 at 5:00 p.m.

The following four (4) application items are required and constitute a complete application:

(1) A fully completed CalOpps employment application

(2) Supplemental question responses

(3) Cover Letter

(4) Resume

Incomplete applications will not be considered for the position. Applicants with the most relevant experience and qualifications suitable for the position will be contacted for interviews.

Recruitment Timeline: We recommend applicants be available on the following dates for panel interviews (we are unable to accommodate vacation schedules):

First Interview: August 27, 2019

Final Interview/Written Exercise at our office in Los Altos: September 5, 2019

Estimated Start Date: Late September or Early October

Applicants with disabilities may request reasonable accommodation

by contacting the Human Resources department at (650) 691-1200.

Put your passion for Open Space to work!

For more information and to apply, please visit:

https://www.governmentjobs.com/careers/Cupertino

The Information Services Department of the County of San Mateo is seeking a well-qualified Desktop Systems Engineers for the Client Services Division. The position will work at all County buildings and workplace sites throughout the County.

Under general supervision, the Desktop Systems Engineers provides technical support and training on use of personal computers, peripheral equipment, and systems hardware and software; resolves computer application problems and troubleshoots hardware malfunctions; assists in maintaining and administering operating systems; provides technical support, installation, and maintenance for software, desktop computer applications, Internet/Intranet, servers, and email systems; installs, configures, and repairs personal computer hardware and software systems; and performs related work as required.

NOTE: The eligible list generated from this recruitment may be used to fill future extra help, term, unclassified, and regular classified vacancies. 
 
The ideal candidate for this position will have:

• Experience building and supporting a virtual desktop environment
• At least 5 years of desktop support experience including deploying physical PCs, laptops, tablets, supporting computing environments, and troubleshooting tickets
• Experience with supporting technologies such as: VMWare View, Windows 7, Windows 10, Office 2013 or O365, IE11, Chrome, and Firefox
• Experience creating Windows 7/10 images
• Experience leading desktop deployments and working directly with users
• Experience recommending solutions for users and process improvements for the organization
• Experience conducting feasibility studies and cost-benefit analysis to determine the adaptability of established and proposed information system desktop/end-user needs with recommendations on hardware and software platforms
• Experience developing and documenting standardized user processes, procedures, and "how to" documentation
• Team-building skills
• A customer service-centered approach
• Ability to work in a diverse and matrix environment
• Knowledge to plan, implement, and support end-user devices (workstations, kiosks, mobile devices, and virtual desktops/software)
• Familiarity to perform desktop system maintenance/upgrades including all desktop OS patches and account provisioning/maintenance
• Experience being responsible for asset inventories of hardware and software; consultative experience to confer with professional, technical, and managerial staff to define customer IT needs and provide the optimal solution
• Knowledge of monitoring and maintaining the integrity of established IT security policies and practices
• Ability to evaluate IT trends and keep abreast of current job knowledge to insure our IT infrastructure meets customer needs by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• PowerShell and other scripting languages
• Advanced SCCM knowledge

CLASS CHARACTERISTICS
IS Client Systems Specialist I: This is the entry-level class in the IS Client Systems Specialist series. This class performs the more routine tasks and duties assigned to positions within the series including providing remote and virtual end-point desktop computer configuration and management and performing help desk phone support for routine maintenance of systems software and hardware. Positions at this level are not expected to function with the same amount of knowledge or skill level as positions allocated to the II level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. 
 
IS Client Systems Specialist II: This is the journey-level class in the IS Client Systems Specialist series responsible for providing client systems, end-point configuration and management, incident management, and maintaining and troubleshooting various systems hardware, software, and peripherals. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. The work involves frequent contact with others and coordination of multiple concurrent activities. This classification is distinguished from the IS Client Systems Specialist III by the complexity and size of the systems supported and the amount of discretion exercised over problems and resolutions, as well as the latter serves as a technical leader and subject matter expert in specific area(s) and performing basic analytical work.
 
Positions in the IS Client Systems Specialist class series are flexibly staffed and positions at the II level are normally filled by advancement from the I level requiring two (2) additional years of experience and after gaining the knowledge, skill, and experience which meet the qualifications for and after demonstrating the ability to perform the work of the higher-level class.  When filled from the outside, the employee is required to have three (3) years of prior related experience that allows the employee to meet the qualification standards for the II level.
 

Examples Of Duties: 
Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the functions of the job.
 

• Handles customer inquiries and complaints by remote session, telephone, or email and occasionally in-person; represents the Department to all customers in a professional and customer friendly manner.
• Evaluates, responds to, and resolves tier one requests for computer assistance from users, including resetting user accounts and passwords and troubleshooting basic problems with hardware, software, and other computer related technologies.
• Diagnoses problems, performs troubleshooting and remedial actions to correct problems, and/or recommends and determines solutions.
• Instructs users in software applications usage, basic computer navigation, and security practices.
• Obtains and records concise customer issue and request information; creates service tickets and determines priority and appropriate staff for resolution; ensures accurate and timely notification of staff.
• Maintains information on scheduled systems maintenance, including upgrades and outages; informs customers as needed.
• Evaluates problem severity and repairs or refers to specialized or higher-level personnel and/or vendor for resolution.
• Assists in testing, diagnosing, troubleshooting, and repairing computer system hardware, software, operating, and equipment problems to ensure functional operation and compliance with service level agreements.
• Assists staff in the installation of personal computers, mobile devices, virtual desktops, software, and peripheral components.
• Assists in creating baseline software sets, adhering to department and County standards, for various computer makes and models; assist in building, testing, and deploying images, including configuring operating system and loading applications and software.
• Provides status and completion updates to staff and/or users.
• Tests, diagnoses, troubleshoots, and repairs personal and mobile computing systems and equipment problems to ensure functional operation and in compliance with service level agreements.
• Installs, designs, configures, maintains, and upgrades operating systems and software packages across disparate platforms.
• Performs installation, configuration and reconfiguration, maintenance, troubleshooting, and upgrading of servers, mid-range computers, and related equipment; performs basic system administration functions.
• Installs and maintains network workstations and software; configures, installs, and tests network interface adapters and connects new clients to existing networks; isolates and repairs basic network communications problems at the personal computer, network hub, and host locations.
• Configures and maintains patch management of computers.
• Creates scripts to automate services.
• Creates baseline software sets, adhering to department and County standards, for various computer makes and models; builds, tests, and deploys images, including configuring operating system and loading applications and software.
• Creates email boxes for users and departments; troubleshoots email servers, connection, access, security, firewall, and storage issues; monitors email servers and performs scheduled maintenance; sets up, supports and troubleshoots problems with syncing email to smart devices.
• Maintains and supports active directory services by adding, removing, and/or editing users; creates access rights to users and user groups; creates groups and mailing lists.
• Performs user data migration and recovery due to hardware/software upgrade or disaster.
• Assists staff with web based applications issues as needed.
• Installs, maintains, and repairs printers, copiers, and scanners addressing both hardware and software issues.
• Performs systems and server maintenance checks and back-ups; processes and distributes standard and reoccurring reports for users.
• Recovers computer assets and evaluates/repurposes viable hardware; decommissions obsolete hardware.
• Researches and provides recommendations or with approval, purchases tools, supplies, and repair parts from a variety of sources.
• Provides support for audiovisual equipment; sets up and provides technical support for presentations, meetings, and conferences.
• Performs incident management of service tickets, including ensuring tickets are assigned to appropriate staff, following-up with staff and customers on status of ticket, ensuring tickets are completed, and updating status in system upon completion.
• Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.
• Performs help desk support technician duties.
• Perform related duties as assigned.

QUALIFICATIONS 
Knowledge of:

• Basic principles and practices used in the operation, troubleshooting, maintenance, and administration of network operating systems, personal computer system hardware, mobile computing systems, and related software systems.
• Personal computer and network system application software packages and hardware peripherals.
• Computer hardware, software, network technology, and operating system products.
• Techniques and methods of computer hardware and software evaluation and implementation.
• Troubleshooting and installation techniques.
• Customer service and telephone techniques.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.

 
Skill/Ability to:

• Perform basic technical support functions in the operation and maintenance of personal and mobile computer software and hardware; troubleshoot problems and take appropriate action or escalate to appropriate staff as needed.
• Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
• Respond to and effectively prioritize a high volume of phone calls and other requests for service.
• Learn and understand the organization, operation, and functions of the department as necessary to assume assigned responsibilities.
• Learn, interpret, and apply applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Organize, maintain, and update records systems.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact and prudence within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

 
Additional Qualification at the IS Client Systems Specialist II Level:
 
Knowledge of:

• Techniques and methods of computer hardware and software evaluation, implementation, and documentation.
• Troubleshooting, configuration, and installation techniques.
• The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
• Applicable regulatory relevant to assigned area of responsibility.

 
Ability to:

• Perform a variety of technical support functions in the operation and maintenance of personal and mobile computer software and hardware; take appropriate action to resolve problems or escalate to appropriate staff as needed.
• Identify, troubleshoot, and resolve basic hardware and software problems and perform minor repairs.
• Setup computer and network hardware and install and configure software.
• Participate in and lead design sessions or process improvement sessions and provide sound recommendations and technical input.
• Train staff on software applications and hardware usage.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize own work, set priorities, and meet critical time deadlines.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.

 
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:
 
Education: Completion of coursework and/or training in information systems, computer science, or related field.
 
Experience:
IS Client Systems Specialist I: One (1) year of providing technical customer service support specific to specialty area assigned which includes personal computing or mobile computing.
 
IS Client Systems Specialist II: Two (2) years of increasingly responsible experience, equivalent to an IS Client Systems Specialist I at the County of San Mateo, in providing technical support in the installation, maintenance, and repair of systems specific to personal or mobile computing. 

Licenses and Certifications:

• Some positions may require possession of, or ability to obtain, a valid California Driver's License.

 
Physical Demands
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various County sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.  Standing in and walking between work areas is frequently required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift and carry materials and objects up to 50 pounds with the use of proper equipment and push and pull materials and objects up to 100 pounds with the use of proper equipment.
 
Environmental Elements
Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with upset staff when providing customer support services. 
 

APPLICATION/EXAMINATION 
Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help, or temporary position prior to the final filing date will receive five (5) points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form.

The examination process will consist of an application screening (weight: pass/fail) based on the candidate's application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%).

Depending on the number of applications, an application appraisal of education and experience may be used in place of other examinations or a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position based solely on the information provided in the application materials. Because of this screening process, applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.  All interviews will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply.  A supplemental application form must be submitted in addition to the standard County employment application form.  A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.
 

TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date: Monday, July 29, 2019
Application Screening: Week of July 29, 2019
Panel Interviews: Monday, August 19, 2019

 

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer.
 

HR Analyst: Lucy Fung (07162019) (IS Client Systems Specialist I/II - V268/V269)

San Mateo County Health is seeking a highly qualified

IT Business Analyst II - Limited Term 
for their Health IT Division.

To view the online brochure for this recruitment please follow this link:
https://jobs.smcgov.org/BA-II

The individual in this position performs complex and technical systems maintenance, operational duties, and/or modification of application systems; serves as a liaison between system users and information technology staff, vendors, and service providers; provides technical and analytical support and training to system users; performs system administration functions to ensure security and effective operation; develops and maintains a variety of automated files, records, and databases; prepares and distributes new procedures, training materials, and a variety of scheduled and adhoc reports; and performs related work as required. This position will support multiple divisions within the Health System such as Administration, Emergency Medical Services, Finance, and Public Health, Policy and Planning.

 
IS Business Analyst II is the journey-level class in the IS Business Analyst series and is responsible for serving as a liaison between system users and information technology staff, vendors, and service providers.  Responsibilities require the use of tact, discretion, and independent judgment and to have full and thorough knowledge of the concepts, practices, procedures, and policies of assigned function.  

This is a limited term, at-will position.  Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan. 
 
Information for current county employees: Current and regular County of San Mateo Employees who are interested in this assignment must submit an application and compete in the recruitment process. If you are successful in the recruitment and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is "as is" and non-negotiable.

THE POSITION

Tri-City is looking for one creative and project-oriented individual to serve as a Mental Health Services Act (MHSA) Program Coordinator for the Innovation Program. The MHSA Program Coordinator will appeal to those who are passionate about project design, implementation and management and has the ability to work independently with limited oversight.  This position will be responsible for implementing Tri-City’s current Innovation project, The Tech Suite, consisting of web-based platforms and mobile therapy applications. The MHSA Program Coordinator will report to the MHSA Projects Manager.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Responsible for collaborating with supervision on the development, implementation and management of Innovation projects;
   
• Responsible for all required project reports, annual updates, and other analyses and evaluations for assigned MHSA Programs;
   
• Responsible for developing and coordinating meetings and trainings in relation to the Innovation projects;
   
• Function as a liaison representative to other departments, community groups, agencies and stakeholders and making presentations to various groups;
   
• Maintain up-to-date on MHSA regulations, policies and procedures that govern program operations; disseminate knowledge to staff and ensure compliance on a continuous basis;

• Maintain records and documentation of assigned MHSA program activities and events; ensure and comply with PHI and HIPAA requirements; perform other duties as assigned, etc.