The City of Glendora Police Department is hiring Full Time Police Service Representatives (dispatchers). We are looking for individuals who have current or previous police dispatch experience.
Possession of a POST dispatch certificate at time of hire is highly desirable.
The City of Glendora seeks enthusiastic and motivated individuals with high moral standards and a desire to contribute to Glendora’s quality of life to join our team in the Police Department in providing outstanding personal service, safety, professionalism and respect, while maintaining the highest level of integrity in partnership with the community. The ideal candidate will have strong organizational skills and the ability to remain calm and tactful during stressful situations. Outstanding customer service and communication skills are a must.
If you are excited about delivering the highest level of public safety and service and enjoy creatively solving problems, we invite your application!
For a complete job description, applicants may go to the City’s website at cityofglendora.org or contact the Human Resources & Risk Management Department.
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
Under general supervision, receives requests for law enforcement services and dispatches units via radio; maintains contact with department personnel in the field; performs related duties as required.
- Receives requests for police or other emergency services over the phone; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required; monitors other radio frequencies to be aware of incidents elsewhere that may affect City police operations; monitors cameras throughout the building.
- Dispatches, as necessary, police units in response to calls for service or requests from officers in the field; uses law enforcement terminology and cites Code sections by number; calls public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and requests mutual assistance when necessary; acts as liaison to other City Departments.
- Keeps track of police unit locations and status; maintains constant radio communication with personnel in the field; runs warrant checks on subjects, registration checks on vehicles, criminal histories and property checks; relays information and instructions to personnel in the field.
- Maintains accurate log of incoming service requests and actions taken; prepares other reports and records as directed; maintains files necessary for dispatch as assigned; enters, updates, and retrieves information from the computer and teletype networks.
- Provides general information to the public; as necessary, refers callers to appropriate agencies; calms angered or distraught callers; maintains calm in radio transmissions during chaotic, tense, and dangerous situations; may assist citizens and police officers with translation related needs.
- Provides temporary and vacation relief for other staff as necessary
Education and/or Experience:
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be graduation from high school or equivalent.
Knowledge and Skill Levels:
Knowledge of office procedures, record keeping system, forms, correspondence, reports and other materials common to operation of a police department; police dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency; agencies involved with police activities; Penal Code, Vehicle Code, and local municipal code; 911 system (voice and text) and TDD Deaf Translation System; Spillman computerized systems used in municipal law enforcement agencies.
Special Requirements:
Completion of a P.O.S.T. approved entry level Police Dispatcher basic training course prior to completion of probationary period. Candidates must possess and maintain a valid Class C California driver's license and a satisfactory driving record during employment. Ability to type 25 net wpm.
A Typing Certificate dated within the last six months is required to be submitted with your application. INTERNET TYPING CERTIFICATES WILL NOT BE ACCEPTED.
The successful candidate must be willing and available to work weekends, holidays and nights on a routine scheduled basis as well as perform these duties solo at times.
CONTINUOUS RECRUITMENT: This is a continuous recruitment. Applicants will be contacted at the time of processing.
Selection Process:
All applications will be reviewed and evaluated. Those candidates who are determined to be best qualified based upon the information presented on the application materials will be invited to continue in the selection process which may include a qualifying written or performance evaluation and will include an interview weighted 100%.
APPLY ONLINE AT: www.CalOpps.org. A completed online employment application is required and must be submitted at www.calopps.org. Incomplete, late, emailed, faxed, and hard copy applications are not accepted. Resumes are not considered in lieu of the required employment application available at CalOpps. Certificates, resumes, and cover letters must be uploaded with your application on the CalOpps website. The City of Glendora is an Equal Opportunity Employer. The City does not discriminate on the basis of age, sex, race, religion, national origin, marital status, medical condition or disability. Please notify the Human Resources & Risk Management Department in advance if you require special accommodations to participate in any phase of the selection process.
