Description
San Mateo County Health- San Mateo Medical Center seeks well-qualified candidates for the position of Program Coordinator I in the Patient Access Division. The current vacancy is a full-time, limited term vacancy. The duration of the assignment will last about 6 months.
Under the direction of the Patient Access Manager, the Program Coordinator will provide support to over 150 Patient Services Assistants across various departments, including Emergency, Admitting, Long-Term Care, Same-Day Surgery, and will average 27 Federally Qualified Health Center (FQHC) sites with 8-16 hours of weekly program refresher training on several publicly sponsored coverage options.
Additionally, this position will assist the team with several EPIC post-go-live projects, and work queues as we work to revamp processes and enhance collaboration for improved workflows and revenue-generating process efficiencies.
To fill this vacancy, we are seeking applicants who are:
- Effective collaborators and can interact well with diverse personalities.
- Excellent planners and organizers and can establish a course of action for accomplishing short- and long-term goals and efficiently manage multiple assignments at the same time.
- Superior communicators and who excel orally and in writing.
- Flexible and see the value of helping colleagues and being exposed to and trained in several programs and initiatives.
- Proactive and are receptive to innovative changes and creative solutions.
- Team builders and can quickly establish strong partnerships with others.
The Ideal Candidate will possess:- A Bachelor's degree in public or business administration, management or a related field.
- Experience in using EPIC.
- Two years of professional level analytical and administrative experience in a community-related setting.
- Excellent interpersonal and written communication skills.
- Ability to work collaboratively and establish and maintain positive working relationships, while balancing multiple, sometimes competing priorities.
- Acute attention to detail and strong organizational skills.
- Ability to produce accurate work, while meeting deadlines and working under pressure.
- Flexibility and ability to work independently and as part of a team.
- Ability to work in a fast-paced environment and follow verbal and written instructions.
- Ability to design, coordinate, and execute program initiatives and evaluate performance.
- Commitment to properly handle discreet information and maintain confidentiality.
- Knowledge of Microsoft Office products (Word, Excel, PowerPoint) and Social Media platforms.
This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan.
Examples Of Duties
Duties of the position include, but are not limited to:
- Coordinates efforts between departments, clinics, and Ancillary Services to ensure timely release of claims.
- Serves as a liaison between the Patient Financial Department and Resource Management.
- Facilitate regularly scheduled and special meetings – prepare and distribute agendas and minutes from meetings.
- Maintain program billing and compliance records related to authorizations for Inpatient and Outpatient services.
- Prepare reports as needed for Patient Financial services, Resource Management, and Department of Health Services (DHCS).
- Manage and support activity related to the authorization and denial process.
- Educate and train team members regarding authorization requirements and denial mitigation.
- Perform related duties as assigned.
Qualifications
Knowledge of:
- Principles and practices of program area/option to which assigned.
- Principles and practices of effective customer/client relations.
- Principles and practices of working with and managing volunteers, if assigned to volunteer coordination.
- Technical procedures and requirements of program area/option to which assigned.
- Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines governing program area/option to which assigned.
- Principles, practices and techniques of administrative and programmatic research and analysis.
- Computer applications related to the work.
- Office administrative practices and procedures, including records management and the operation of standard office equipment.
- Funding sources, grants and fund-raising techniques, if assigned to Options 1 and 2.
Skill/Ability to:
- Analyze, interpret and apply various regulations and requirements.
- Plan, coordinate and implement administrative and programmatic research and analysis.
- Train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors.
- Establish and maintain effective working relationships with grantors, subcontractors, County staff, elected and appointed officials, the public and others.
- Communicate effectively, both orally and in writing.
- Compile, analyze and interpret data using research techniques; draw sound conclusions and prepare and present effective reports regarding findings and recommendations.
- Exercise sound independent judgment within general policy and regulatory guidelines.
- Prepare clear and accurate reports, correspondence, procedures and other written materials.
- Organize and prioritize work and meet critical deadlines.
- Maintain accurate records and files.
- Interact with a wide variety of people.
- Listen sensitively and accurately; exercise tact, patience and diplomacy.
- Develop, coordinate, and implement plans, programs and events.
- Utilize the appropriate interpersonal style and methods of communication to gain acceptance, cooperation, or agreement of a plan, activity, and/or program idea.
- Make public presentations and prepare articles for publication such as press releases and articles related to events of assigned program.
- Prepare narrative and statistical reports.
Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Program Coordinator I: Bachelor's degree in public or business administration, management or a related field and two years of professional level analytical and administrative experience in a community-related setting.
Application/Examination
If you are interested in being considered for this limited term position the following items must be submitted via e-mail:
- Cover letter
- Resume
Please include the words "Program Coordinator I - Patient Access - Limited Term" in the subject line of email submission. All submitted materials must be in a Word or PDF format.
Please submit the above listed materials via email to:
Keshni Kumar, Director of Patient Access
Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.
Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.
NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements will not be considered.
Benefits
Please visit https://www.smcgov.org/media/100206/download?inline= for a complete listing of all benefits for this classification.
Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.
NOTE: Employees hired on or after January 1, 2013 may be subject to new Pension Reform retirement laws.
As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.
County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.