About Yuba Water Agency
Established in 1959, the Yuba Water Agency is a stand-alone public agency governed by a board of seven elected officials to serve the people of Yuba County. The agency owns and operates the Yuba River Development Project, which includes New Bullards Bar, Log Cabin, and Our House dams. Water released from New Bullards Bar travels to the New Colgate and Narrows I and II powerhouses, where it is used to generate renewable, carbon-free electricity. Nestled in the beautiful foothills of the Sierra Nevada mountains, the Yuba River Development Project significantly reduces flood risk and ensures a reliable water supply for the people of Yuba County.
Each year, millions of dollars of the revenue earned from sales of hydropower and water are reinvested in the county, through projects and grants to provide local resources and support community development and improvement projects. The Agency also makes significant financial investments to improve the natural fisheries of the Yuba River, and to educate the public about water and fisheries issues. Just a few examples of contributions made by Yuba Water Agency include the following:
- Funded the local cost-share of improvements to the Feather River Setback Levee, leveraging more than $400 million in federal and state investment.
- Partnered with several other agencies and organizations on a major Yuba River ecosystem enhancement project, improving 157 acres of seasonal floodplain to increase available salmon habitat and reduce flood risk.
- Committed $10 million in forest restoration efforts, leveraging another $78 million in state and federal funds to reduce fire risk for our foothill communities and protect the water supply and quality in the Yuba River watershed.
- Supporting the local cost share of major water and wastewater infrastructure improvements in South Yuba County to enable a regional water system project.
- Partnered with local teachers to create K-12 science curriculum for Yuba County schools that meets state standards, all based on the Yuba River watershed.
Description
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
Under general direction of the Information Systems Supervisor, the Help Desk Technician/Senior provides support across all areas of the Agency. This position supports end user business technology systems and information needs. This includes any necessary hardware, software, networking, compliance, security, support and training.
DISTINGUISHING CHARACTERISTICS:
This is an exempt position that reports directly to the Information Systems Supervisor. The Help Desk Technician/Senior supports the Information Systems Supervisor in the delivery of services across the Agency to provide for and manage business technology and information system hardware and software, maintenance, end user support and training, and the planning and specification of business technology. This position is the Agency’s primary first-level IT support and assists end users and consultants with a variety of technological hardware and software needs, including assisting staff with selection, installation, integration, maintenance, and support of technology needs.
Work is performed within a broad framework of general policy and requires creativity and resourcefulness to accomplish goals and objectives and to apply concepts, plans, and strategies in ways which may deviate from traditional methods and practices. All work is expected to be carried out in an ethical, accurate, secure, timely, and confidential manner. The incumbent must be familiar with software and systems related to computer operating systems, security, networking, data backup and recovery, and office productivity.
The Senior Help Desk Technician is distinguished from Help Desk Technician by the level of responsibility assumed, complexity of duties assigned, independence of action taken and amount of time spent performing the more complex duties. Employees at the Senior level receive only occasional instruction or assistance as new or unusual situations arise.
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