Location
Description
The City of East Palo Alto Invites Applications for the Position of
SUPPORT SERVICES MANAGER
Salary
$60.67 - $73.75 – Hourly
$10,517.08 - $12,783.57 – Monthly
Plus, an attractive benefits package
Deadline to Apply: Monday, November 17, 2025, at 11:59 PM
The City of East Palo Alto is seeking a Support Services Manager position with the East Palo Alto Police Department to be a detail-oriented and adaptable professional with strong leadership, organizational, and communication skills.
Ideal Candidate
The successful candidate will demonstrate:
Proven experience in budget preparation, management, and financial analysis.
A strong understanding of city purchasing rules, procurement processes, and compliance requirements.
The ability to prepare clear, accurate, and persuasive staff reports and correspondence.
Proficiency in statistical analysis and data-driven decision-making.
Excellent office management and recordkeeping skills to ensure efficient operations.
Strong public communication and presentation abilities.
A team-oriented mindset that positively contributes to a cohesive and collaborative work environment.
Demonstrated leadership skills and the ability to manage multiple priorities effectively.
A commitment to adaptability and continuous improvement in response to organizational and operational changes.
A genuine appreciation for community policing and active participation in community engagement activities.
The ideal candidate will bring professionalism, integrity, and a service-oriented approach that supports the Department’s mission and strengthens trust with the East Palo Alto community.
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to a bachelor’s degree in public administration, police administration, business administration, or a related field and five (5) years of administrative and analytical experience, including two (2) years working in a supervisory capacity. Experience in a law enforcement agency is preferred. Bilingual proficiency is desired.
License and Certifications:
Possession of, or ability to obtain, a valid California Driver’s License by time of appointment and a satisfactory driving record.
Benefits
The City of East Palo Alto offers a competitive benefits package, including choices among plan options for medical, dental, vision, life insurance, short and long-term disability, and CalPERS long-term care insurance.
Health Benefits: For medical coverage, the City contracts with Sutter Health and Kaiser Permanente. The city pays 100% employee only Kaiser Coverage and 65% Dependent Coverage up to the Kaiser Coverage Plan.
Dental insurance: is through Delta Dental. The city pays full cost for employees only.
Vision: Supplemental Insurance with VSP (employee paid)
Long Term Disability: City paid.
Life Insurance: The City pays for coverage of Basic Term Life:
$75,000 Mid Managers
$100,000 Division Managers
Retirement: CalPERS Classic Members – 2.5% @ 55 formula Employee pays 8% employee contribution
CalPERS New Members—2% @ 62 formula Employee pays 7.75% Three (3) year average final compensation.
Sick Leave: 3.7 hours biweekly
Vacation: Accrual ranges from 80 – 200 hours per year based on years of continuous service with the City
Holidays: 13 Paid Holidays per year
Management Leave: up to sixty (60) hours of Management Leave annually for those employees who are exempt from the over-time provisions of the FLSA.
Bi-lingual Pay: Additional $50 / pay period. English/Spanish for qualifying individuals and positions after passing bilingual test.
Deferred Compensation Plan: The City offers an optional 457 Plan through Mission Square.
Employee Assistance Program: The City of East Palo Alto offers an employee assistance program for employees and dependents that provides counseling and other services for dealing with life’s challenges at no cost to the employee.
Flexible Spending Plan: Voluntary pre-tax employee contributions up to $2,650 for health care expenses and up to $5,000 for dependent care expenses per year.
Special Instructions
SELECTION PROCESS: It is important to complete all required application materials. Applications will be reviewed in detail to identify the most qualified candidates to interview. The most qualified will be invited to a panel interview. Those that score the highest out of the panel interview will be advanced to department interviews. It is desired that the successful candidate begin employment as soon as possible.
Completion of the supplemental questions is a required part of the application and examination process. “See Resume” will not be acceptable as an answer to supplemental questions.
APPLICATION PROCESS:
To be considered for this exciting opportunity, candidates should apply through CalOpps.org. Please go to the Member Agencies tab, locate San Francisco/Peninsula, Under that select East Palo Alto. Or follow this link; https://www.calopps.org/city-of-east-palo-alto. Complete an online application and the required supplemental questionnaire. All materials must be included to be considered as a candidate.
Deadline to Apply: Monday, November 17, 2025, at 11:59 PM
Additional inquiries about the position may be directed to Human Resources, imartinez@cityofepa.org and cc: hr@cityofepa.org with subject line: Recruitment for Support Services Manager or (650) 853-3116.
The City of East Palo Alto is not responsible for the failure of internet forms or email in submitting your application. Candidates with a disability who may require special assistance in any phase of the application or selection process should advise Human Resources.