Description
Grow & Thrive
Are you ready to help shape the future of technology and public service in San Bruno? Join our team under the leadership of a new Information Technology Manager and empowered with a recently completed Technology Assessment to continue the amazing work of our team in service to the organization. The IT division is at a pivotal moment, and you will join a skilled team of professionals ready to tackle new challenges as the division continues to evolve.
About the Role
Under general direction, the Information Technology Associate provides professional, technical, and analytical support for the City’s computer hardware, software, network, and peripheral equipment. The position supports end users across all City departments, assists with projects for new and upgraded IT/IS systems, and may lead project teams and consultants.
What You’ll Do
- Support and troubleshoot the City’s desktop, server, and network environment, including operating, database, and network systems.
- Respond to help desk requests, diagnose problems by phone, in person, and via remote access, and see issues through to resolution.
- Install, configure, and maintain desktop computers, printers, peripherals, and a wide variety of IT/IS applications, and train users on hardware and software.
- Analyze root causes of recurring issues, recommend long-term solutions, and suggest improvements to IT/IS customer support operations.
- Collaborate with departments to understand business needs and recommend practical technology solutions that support City services.
- Assist with monitoring and maintaining the City’s technology infrastructure and network, and manage PC deployment and hardware/software implementation projects.
- When supporting public safety departments, the position also supports mission-critical Police and Fire systems, including CAD, RMS, MDCs, CLETS, public safety radios, and related mobile and telecommunications equipment.
Who We’re Looking For
We are looking for someone who:
- Takes initiative, works independently, and proactively looks for ways to improve systems and service.
- Is eager to learn new technologies and stay current with industry standards and best practices.
- Delivers excellent customer service, communicates clearly with non-technical staff, and builds positive working relationships throughout the organization.
- Is tenacious in troubleshooting—digging into complex hardware, software, and network issues until the root cause is identified and resolved.
- Works well as part of a team, demonstrating flexibility, cooperation, and a strong commitment to the City’s goals and values.
Minimum Qualifications
- Equivalent to an associate’s degree in computer science, information systems, or a closely related field.
- Three (3) years of progressively responsible experience performing technical, analytical, and support tasks for computer systems.
- Valid California Class C driver’s license at time of hire and throughout employment.
- IT/IS certifications are preferred.
- This position is required to obtain security clearance to operate in a public safety environment with service to the City's police and fire departments.
If you thrive in a collaborative, service-focused environment and enjoy solving problems that help keep City operations running smoothly, we encourage you to apply.
Compensation
The annual salary range for this position is $142,147 to $174,438. Remote work is not available for this position. The City is proud to offer a competitive total compensation package with the following highlights:
- Wellness-focused schedule and paid time off (PTO) program
- 4-day workweek (Monday through Thursday, 9-hours per day) with a 3-day weekend every week.
- Approximately 3 to 5 weeks of vacation per year, dependent on years of service, with the option to cash out up to 2 weeks per year.
- Additional 80 hours of paid time off (Management Leave) annually, with the annual option to cash out those hours.
- Comprehensive medical and dental plan with choice of HMO or PPO program for employee and eligible dependents.
- Defined benefit retirement program through CalPERS, with benefit dependent membership status (Classic-2.7%@55 or New/PEPRA-2.0%@62). More information is available online at CalPERS.
- Deferred Compensation Section 457b match of 0.5% to 4.5%, dependent on CalPERS membership status (Classic-2.7%@55 or New/PEPRA-2.0%@62)
- Education assistance including tuition and student loan reimbursement
- Employee home loan assistance program.
The City provides a comprehensive total compensation package. For a listing of employee benefits, please see the Mid-Management column in the document linked here.
Note:
- Remote work is not available for this position.
- The standard work week is four (4) nine (9) hour days for a full-time schedule of 36 hours per week with no impact on annual salary.
How to Apply
To apply, submit your resume online through BambooHR, attach a compelling cover letter, and answer supplemental questions. Applications missing a cover letter and/or answers to the supplemental questions will be automatically disqualified. Applications must be received by 7:30 am on Wednesday, March 25, 2026. You are encouraged to apply as soon as possible before the recruitment is closed.
Panel interviews are tentatively scheduled for the week of March 30th, 2026.
The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness, and ability of competitors to perform duties of the position.
Equal Opportunity Statement
The City of San Bruno is an Equal Opportunity Employer (EOE) and as such does not discriminate on the basis of age, race, color, sex, gender, religion, ancestry, physical or mental disability, marital status, sexual orientation, or national origin in its employment actions, decisions, policies and practices. If you require special accommodations, please contact us to discuss your needs.