Senior Library Assistant/Library Assistant (20686303)

Highlights of the position:

• Join a dynamic Library Department that delivers extraordinary service
• Opportunities to engage with the community and affect positive changes
• Work in a collaborative and professional environment

The Thousand Oaks Library is hiring for two key positions that support exceptional public service, community engagement, and daily library operations. We are seeking a dynamic, collaborative, and customer service–focused Senior Library Assistant to work closely with staff across all divisions and with volunteers to oversee Library Aides and Pages at the Thousand Oaks Library, and coordinate programs such as outreach, storytime, and more. At the same time, the City is recruiting for a Library Assistant in the Circulation Division at the Newbury Park Library, a role that performs a wide range of duties in support of the operations, services, and programs of both the Thousand Oaks Library and the Newbury Park Library. Together, these positions offer an exciting opportunity to inspire, inform, and engage with community members while helping shape the positive impact of our libraries. 

Primary Responsibilities:

Library Assistant: 

• Perform circulation activities such as checking in/out materials, registering patrons, explaining and upholding library policies/procedures, resolving minor collection issues, provide basic reference services, directional assistance, customer service (in person, over the telephone, and online via e-mail or text), and shelving returned materials as needed. 

• Lead supervisory duties for Circulation Library Pages - participates in hiring and selecting staff for Circulation; trains Library Pages on library policies and procedures; supervises Library Page staff including developing work schedules, reviewing and approving timesheets, and overseeing work activities. 

• Act as the point of contact for Community Gallery reservations, processing reservation requests, assisting Gallery renters as needed, and coordinating with the Facilities Department to resolve maintenance issues when necessary. 

• Set up and take down meeting room equipment in support of library and other events; train new staff on set up and take down procedures with furniture and related rental equipment. 

• Assist with general operation of technology and media equipment; respond to and troubleshoot equipment support requests. 

• Assist with documentation for performance reviews and performance issues. 

• Assist with additional projects, duties, or tasks as assigned. 

Senior Library Assistant: 

• Lead supervisory duties for Public Services Library Aides and Pages - participates in hiring and selecting staff (and volunteers) for Public Services; trains Library Pages, volunteers and other personnel on library policies and procedures; assists in supervising assigned staff including developing work schedules and overseeing activities. 

• Coordinates daily activities of staff and volunteers. 

• Prepares and presents children’s programs, storytimes, and other Public Services programs; member of Summer Reading Club committee and participates in Youth Services and Public Services team projects. 

• Provides and conducts school tours and outreach visits in and outside the Library. 

• Prepares materials for use in publicizing and presenting library services and programs, including handouts, crafts, and audiovisuals. 

• Provides information services, including general reference assistance as assigned. 

• Participates in collection development and management activities including the selection of books and materials as assigned.