Description
The Town of Truckee is hiring an Information Technology Technician to help keep Town services reliable, secure, and responsive for staff and the community. This is an entry-level, hands-on role with training and mentorship built in. You will provide first-level technical support, deploy and maintain devices, and help improve the end-user experience across the organization. This position supports the Police Department and emergency services directly. Your work helps keep mission-critical devices and tools available, stable, and ready.
What You’ll Do
You will troubleshoot and resolve hardware and software issues for Town staff, install and configure desktops, laptops, mobile devices, and peripherals, and provide clear guidance so users can stay productive. You will support documentation, ticket follow-through, and consistent setups that reduce repeat issues. You will also play a direct role in the Town’s device planning and lifecycle management. This includes maintaining accurate asset and inventory records, supporting device budgeting across departments, and coordinating with the IT team to plan refresh cycles and replacements.
As part of a modern IT team, you will help identify opportunities to standardize and automate routine work using repeatable device setups, endpoint tooling, and simple scripting or workflow improvements. You will also work with the larger IT team to evaluate and recommend hardware, software, and related technology solutions that meet operational needs and security standards.
You will be part of the Town’s cybersecurity effort as well. Working with the IT team, you will help keep devices updated and compliant, support secure configurations, and assist with basic vulnerability management activities such as patch coordination, tracking remediation tasks, and documenting outcomes.
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