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The Information Services Department of the County of San Mateo is seeking a well-qualified Desktop Systems Engineers for the Client Services Division. The position will work at all County buildings and workplace sites throughout the County.

Under general supervision, the Desktop Systems Engineers provides technical support and training on use of personal computers, peripheral equipment, and systems hardware and software; resolves computer application problems and troubleshoots hardware malfunctions; assists in maintaining and administering operating systems; provides technical support, installation, and maintenance for software, desktop computer applications, Internet/Intranet, servers, and email systems; installs, configures, and repairs personal computer hardware and software systems; and performs related work as required.

NOTE: The eligible list generated from this recruitment may be used to fill future extra help, term, unclassified, and regular classified vacancies. 
 
The ideal candidate for this position will have:

• Experience building and supporting a virtual desktop environment
• At least 5 years of desktop support experience including deploying physical PCs, laptops, tablets, supporting computing environments, and troubleshooting tickets
• Experience with supporting technologies such as: VMWare View, Windows 7, Windows 10, Office 2013 or O365, IE11, Chrome, and Firefox
• Experience creating Windows 7/10 images
• Experience leading desktop deployments and working directly with users
• Experience recommending solutions for users and process improvements for the organization
• Experience conducting feasibility studies and cost-benefit analysis to determine the adaptability of established and proposed information system desktop/end-user needs with recommendations on hardware and software platforms
• Experience developing and documenting standardized user processes, procedures, and "how to" documentation
• Team-building skills
• A customer service-centered approach
• Ability to work in a diverse and matrix environment
• Knowledge to plan, implement, and support end-user devices (workstations, kiosks, mobile devices, and virtual desktops/software)
• Familiarity to perform desktop system maintenance/upgrades including all desktop OS patches and account provisioning/maintenance
• Experience being responsible for asset inventories of hardware and software; consultative experience to confer with professional, technical, and managerial staff to define customer IT needs and provide the optimal solution
• Knowledge of monitoring and maintaining the integrity of established IT security policies and practices
• Ability to evaluate IT trends and keep abreast of current job knowledge to insure our IT infrastructure meets customer needs by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• PowerShell and other scripting languages
• Advanced SCCM knowledge

CLASS CHARACTERISTICS
IS Client Systems Specialist I: This is the entry-level class in the IS Client Systems Specialist series. This class performs the more routine tasks and duties assigned to positions within the series including providing remote and virtual end-point desktop computer configuration and management and performing help desk phone support for routine maintenance of systems software and hardware. Positions at this level are not expected to function with the same amount of knowledge or skill level as positions allocated to the II level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. 
 
IS Client Systems Specialist II: This is the journey-level class in the IS Client Systems Specialist series responsible for providing client systems, end-point configuration and management, incident management, and maintaining and troubleshooting various systems hardware, software, and peripherals. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. The work involves frequent contact with others and coordination of multiple concurrent activities. This classification is distinguished from the IS Client Systems Specialist III by the complexity and size of the systems supported and the amount of discretion exercised over problems and resolutions, as well as the latter serves as a technical leader and subject matter expert in specific area(s) and performing basic analytical work.
 
Positions in the IS Client Systems Specialist class series are flexibly staffed and positions at the II level are normally filled by advancement from the I level requiring two (2) additional years of experience and after gaining the knowledge, skill, and experience which meet the qualifications for and after demonstrating the ability to perform the work of the higher-level class.  When filled from the outside, the employee is required to have three (3) years of prior related experience that allows the employee to meet the qualification standards for the II level.
 

Examples Of Duties: 
Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the functions of the job.
 

• Handles customer inquiries and complaints by remote session, telephone, or email and occasionally in-person; represents the Department to all customers in a professional and customer friendly manner.
• Evaluates, responds to, and resolves tier one requests for computer assistance from users, including resetting user accounts and passwords and troubleshooting basic problems with hardware, software, and other computer related technologies.
• Diagnoses problems, performs troubleshooting and remedial actions to correct problems, and/or recommends and determines solutions.
• Instructs users in software applications usage, basic computer navigation, and security practices.
• Obtains and records concise customer issue and request information; creates service tickets and determines priority and appropriate staff for resolution; ensures accurate and timely notification of staff.
• Maintains information on scheduled systems maintenance, including upgrades and outages; informs customers as needed.
• Evaluates problem severity and repairs or refers to specialized or higher-level personnel and/or vendor for resolution.
• Assists in testing, diagnosing, troubleshooting, and repairing computer system hardware, software, operating, and equipment problems to ensure functional operation and compliance with service level agreements.
• Assists staff in the installation of personal computers, mobile devices, virtual desktops, software, and peripheral components.
• Assists in creating baseline software sets, adhering to department and County standards, for various computer makes and models; assist in building, testing, and deploying images, including configuring operating system and loading applications and software.
• Provides status and completion updates to staff and/or users.
• Tests, diagnoses, troubleshoots, and repairs personal and mobile computing systems and equipment problems to ensure functional operation and in compliance with service level agreements.
• Installs, designs, configures, maintains, and upgrades operating systems and software packages across disparate platforms.
• Performs installation, configuration and reconfiguration, maintenance, troubleshooting, and upgrading of servers, mid-range computers, and related equipment; performs basic system administration functions.
• Installs and maintains network workstations and software; configures, installs, and tests network interface adapters and connects new clients to existing networks; isolates and repairs basic network communications problems at the personal computer, network hub, and host locations.
• Configures and maintains patch management of computers.
• Creates scripts to automate services.
• Creates baseline software sets, adhering to department and County standards, for various computer makes and models; builds, tests, and deploys images, including configuring operating system and loading applications and software.
• Creates email boxes for users and departments; troubleshoots email servers, connection, access, security, firewall, and storage issues; monitors email servers and performs scheduled maintenance; sets up, supports and troubleshoots problems with syncing email to smart devices.
• Maintains and supports active directory services by adding, removing, and/or editing users; creates access rights to users and user groups; creates groups and mailing lists.
• Performs user data migration and recovery due to hardware/software upgrade or disaster.
• Assists staff with web based applications issues as needed.
• Installs, maintains, and repairs printers, copiers, and scanners addressing both hardware and software issues.
• Performs systems and server maintenance checks and back-ups; processes and distributes standard and reoccurring reports for users.
• Recovers computer assets and evaluates/repurposes viable hardware; decommissions obsolete hardware.
• Researches and provides recommendations or with approval, purchases tools, supplies, and repair parts from a variety of sources.
• Provides support for audiovisual equipment; sets up and provides technical support for presentations, meetings, and conferences.
• Performs incident management of service tickets, including ensuring tickets are assigned to appropriate staff, following-up with staff and customers on status of ticket, ensuring tickets are completed, and updating status in system upon completion.
• Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.
• Performs help desk support technician duties.
• Perform related duties as assigned.

QUALIFICATIONS 
Knowledge of:

• Basic principles and practices used in the operation, troubleshooting, maintenance, and administration of network operating systems, personal computer system hardware, mobile computing systems, and related software systems.
• Personal computer and network system application software packages and hardware peripherals.
• Computer hardware, software, network technology, and operating system products.
• Techniques and methods of computer hardware and software evaluation and implementation.
• Troubleshooting and installation techniques.
• Customer service and telephone techniques.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.

 
Skill/Ability to:

• Perform basic technical support functions in the operation and maintenance of personal and mobile computer software and hardware; troubleshoot problems and take appropriate action or escalate to appropriate staff as needed.
• Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
• Respond to and effectively prioritize a high volume of phone calls and other requests for service.
• Learn and understand the organization, operation, and functions of the department as necessary to assume assigned responsibilities.
• Learn, interpret, and apply applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Organize, maintain, and update records systems.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact and prudence within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

 
Additional Qualification at the IS Client Systems Specialist II Level:
 
Knowledge of:

• Techniques and methods of computer hardware and software evaluation, implementation, and documentation.
• Troubleshooting, configuration, and installation techniques.
• The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
• Applicable regulatory relevant to assigned area of responsibility.

 
Ability to:

• Perform a variety of technical support functions in the operation and maintenance of personal and mobile computer software and hardware; take appropriate action to resolve problems or escalate to appropriate staff as needed.
• Identify, troubleshoot, and resolve basic hardware and software problems and perform minor repairs.
• Setup computer and network hardware and install and configure software.
• Participate in and lead design sessions or process improvement sessions and provide sound recommendations and technical input.
• Train staff on software applications and hardware usage.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize own work, set priorities, and meet critical time deadlines.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.

 
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:
 
Education: Completion of coursework and/or training in information systems, computer science, or related field.
 
Experience:
IS Client Systems Specialist I: One (1) year of providing technical customer service support specific to specialty area assigned which includes personal computing or mobile computing.
 
IS Client Systems Specialist II: Two (2) years of increasingly responsible experience, equivalent to an IS Client Systems Specialist I at the County of San Mateo, in providing technical support in the installation, maintenance, and repair of systems specific to personal or mobile computing. 

Licenses and Certifications:

• Some positions may require possession of, or ability to obtain, a valid California Driver's License.

 
Physical Demands
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various County sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.  Standing in and walking between work areas is frequently required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift and carry materials and objects up to 50 pounds with the use of proper equipment and push and pull materials and objects up to 100 pounds with the use of proper equipment.
 
Environmental Elements
Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with upset staff when providing customer support services. 
 

APPLICATION/EXAMINATION 
Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help, or temporary position prior to the final filing date will receive five (5) points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form.

The examination process will consist of an application screening (weight: pass/fail) based on the candidate's application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%).

Depending on the number of applications, an application appraisal of education and experience may be used in place of other examinations or a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position based solely on the information provided in the application materials. Because of this screening process, applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.  All interviews will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply.  A supplemental application form must be submitted in addition to the standard County employment application form.  A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.
 

TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date: Monday, July 29, 2019
Application Screening: Week of July 29, 2019
Panel Interviews: Monday, August 19, 2019

 

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer.
 

HR Analyst: Lucy Fung (07162019) (IS Client Systems Specialist I/II - V268/V269)

THE POSITION

Tri-City is looking to fill one exciting part-time opportunity to serve as a Community Garden Farmer for the Therapeutic Community Garden. The Community Garden Farmer position will appeal to individuals who love to work outdoors and are passionate about teaching and mentoring individuals with behavioral health needs about gardening.  The Community Garden Farmer will report to the Clinical Program Manager.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Maintain and care for the garden, teaching and mentoring Tri-City staff and program participants about gardening;
• Maintain produce logs/reports, conduct horticulture research to manage plants, irrigation systems and pest control;
• Form beds for planting;
• Select seeds or plants for planting; cultivate and prepare soil for planting;
• Sow seeds or alternative germination techniques; weed; and prepare and conduct composting;
• Assemble and maintain irrigation systems, in addition to manually watering crops, plants and trees;
• Plan plant production to ensure ample harvest will be available for marketing and distribution;
• Assist team in developing group curriculum that integrates horticulture skills;
• Participate in community events and presentations to promote the garden and other duties as assigned.

THE POSITION

Tri-City is looking for one (1) special individual to serve as a Clinical Wellness Advocate I/II/III for the Adult Full Service Partnership (FSP) Program. The Clinical Wellness Advocate I/II/III position will appeal to individuals who are passionate about working with community members with behavioral health challenges.  The Clinical Wellness Advocate I/II/III will report to a Program Supervisor.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Provide advocacy, guidance, outreach, feedback and support to clients and families to access and work more efficiently toward recovery;
   
• Assist clients with basic forms, mentoring and coaching;

• Attend and participate in meetings, attend intakes and other appointment to strengthen and support recovery;
• Perform wellness checks, documentation of outreach and services;

• Ensure that documentation is updated in Electronic Health Record (EHR) regularly and provide case management services;

• May be required to transport client(s) in his/her own vehicle and/or a Tri-City vehicle and other duties as assigned, etc.

The preferred candidate will possess two to five years of experience in a mental health setting and is bilingual in Spanish. 

THE POSITION

Tri-City is looking for one (1) special individual to serve as a Clinical Therapist I/II for the Access to Care (ATC) Team with an emphasis on outreach and engagement within the community. The Clinical Therapist I/II position will appeal to individuals who are passionate about working with the homeless population.  The Clinical Therapist I/II will report to the Clinical Program Manager.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Conduct same day biopsychosocial assessments in the field and in the office with individuals who are currently homeless;
• Will formulate a differential diagnosis concerning the nature of the mental health challenge;
• Create treatment plans and complete all necessary Electronic Health Record documentation;
• Perform screenings, linkage to resources and provide crisis interventions and crisis assessments;
• Work on a multidisciplinary team to promote recovery and ensure Network Adequacy;
• Ability to work in a fast paced environment and must have excellent attendance;
• Collaborate with outside agencies to coordinate care for individuals seeking services.

A complete job description is available upon request.

The City of Thousand Oaks has an excellent job opportunity!

We are seeking an energetic, service-oriented individual who is a team player and thrives in a fast-paced office environment.  The Accounting/Customer Service Representative will be responsible for a wide range of customer service and accounting support functions in the Public Services Division of the Finance Department.  Programs administered by the Public Services Division include processing utility bills, business licenses, parking citations, and other accounting and customer service functions related to revenue collection.

Primary responsibilities:

• Prepares water and wastewater utility accounts and generate billings
• Conducts research to resolve problems; makes adjustments, performs edits and issues corrected billings
• Handle a high volume of customer interactions by telephone and in person
• Research issues and provide information to the public
• Process payments and issue licenses and permits
• Review and process parking citation appeals and payments
• Balance daily cash receipts
• Monitor, prepare, maintain and verify financial documents and records

Applications will be limited to the first 150 applicants or  5pm on July 19, 2019, whichever comes first.

Please make a note on your calendar that there will be a mandatory written test on FRIDAY, AUGUST 9 from 5:30 pm - 8:30 pm. Candidates selected for the written test will be notified in advance.

The Position

The City of San Bruno is currently recruiting for an Accounting and Customer Service Representative I/II. This position may be assigned to any department in the City. The current vacancy is in our Community Services Department which is comprised of five divisions—Building and Facilities, Library, Parks Services, Recreation Services, and Senior Services.  This is an exciting time to work for the Community Services Department with a new Recreation Center coming in the near future.  The Recreation Center is also a fun place to work in with so many activities going on which change with the seasons.

The Accounting and Customer Service Representative I/II may be required to perform routine clerical accounting work in one or  more of the following areas: general ledger accounting, accounts payable, customer and taxpayer billing, revenue collections, cash receipts, and record keeping. This position also requires candidates to be able to coordinate with and provide customer service duties to the City’s residents.  Other duties might include performing related office work as assigned and using independent judgment within the framework of established Department policies and procedures.

Ideal Candidate

The ideal candidate is a self-starting, independent individual capable of working in a team oriented office environment.  The successful candidate will demonstrate experience in multi-tasking clerical accounting work with a strong work ethic, maturity, and commitment to customer service excellence.  The ideal candidate will possess the ability to learn City and Department operations and procedures, offer constructive recommendations to improve and streamline processes and procedures, build effective working relationships with co-workers, and demonstrate the initiative to improve the Department’s operations and service delivery.

Minimum Qualifications:

Education:

The Accounting & Customer Service Representative I/II requires graduation from high school or GED equivalent.

Experience:

Accounting & Customer Service Representative I:  One (1) year demonstrated clerical accounting experience.

Accounting & Customer Service Representative II:  Two (2) years as an Accounting & Customer Service Representative I or three (3) years of equivalent journey level clerical accounting experience.

Knowledge, Skills and Abilities

Applicants should possess an exceptional combination of expertise in  customer services, basic business data processing principles and the use of word processing and computer equipment; business arithmetic as applied to accounting and auditing office support functions; correct business English usage and the standard format for typed materials; financial record keeping and bookkeeping practices and procedures; office practices and procedures, including filing and the operation of standard office equipment.

This position requires the ability to operate computer terminals, personal computers, calculators and other office machines and equipment used in accounting, billing, payment processing and invoicing; enter data on a 10-key calculator and computer terminal with high degree of accuracy; respond politely and courteously to citizen inquiries and complaints;  analyze, prepare and maintain ledgers, journals and reports with accuracy; read and comprehend laws and regulations regarding governmental fiscal operations and carry out general instructions.

Excellent Benefits

· Enrollment in CalPERS retirement program (2.7%@55 for classic members, 2%@62 for new members)

· Medical, dental and vision benefits provided with employee contribution

· Life insurance equal to one year’s annual salary provided at no cost

· Opportunity for bilingual incentive pay up to 2.5% of salary

· Deferred compensation matching up to $300 annually calculated on a bi-weekly basis

· Long-term disability insurance provided at no cost

· Home loan assistance program

· Credit Union membership

· Section 125 Flexible Benefit Plan

· Tuition Reimbursement

How to Apply

Applications may be submitted online at www.calopps.org. After an initial screening of applications, those candidates that meet the minimum qualifications and appear to best meet the needs to the Department will be invited to participate further in the recruitment process. It is anticipated that the next steps of the process will include a written exam. Candidates selected from their scores on the written exam will be invited to participate in a panel interview.

Applications must be submitted by:  5:00pm on Friday, July 19, 2019*

*Applications will be limited to the first 150 applicants or  5pm on July 19, 2019, whichever comes first.

Please make a note on your calendar that there will be a mandatory written test on FRIDAY, AUGUST 9 from 5:30 pm - 8:30 pm. Candidates selected for the written test will be notified in advance.

The City of San Bruno is an Equal Opportunity Employer (EOE) and as such does not discriminate on the basis of age, race, color, sex, gender, religion, ancestry, physical or mental disability, marital status, sexual orientation, or national origin in its employment actions, decisions, policies and practices.  If you require special accommodations, please contact us to discuss your needs.

About the Department

The Department of Transportation (DOT) plans, develops, operates, and maintains transportation facilities, services, and related systems which contribute to the livability and economic health of the City. We comprise a team of more than 470 people ready to serve the needs of our customers to improve the efficiency and safety of San José streets. For more information about DOT, visit www.sanjoseca.gov/transportation.

Salary Information

Current salary range for Associate Engineer is $90,937.60 - $115,128.00. Effective June 30, 2019, there will be a cost of living increase which will update the salary range to $93,662.40 – $118,580.80.

In addition to the starting salary, employees in the Associate Engineer classification shall also receive an approximate five percent (5%) ongoing non-pensionable pay. The final candidate’s qualifications and experience shall determine the actual salary.

Position and Duties

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

The Department of Transportation (DOT) is currently seeking eight Associate Engineers in the following areas:

PLANNING, DEVELOPMENT AND GEOMETRIC DESIGN

The Department of Transportation (DOT) is currently seeking an Associate Engineer in the Policy and Planning Division. The Associate Engineer will, under general direction of the Senior Engineer, perform work of considerable sensitivity in geometric design, conceptual development of transportation infrastructure master plans, and review for all public and private projects in the City, and direct responsibility for production and review of signage and pavement marking plans including supervising or leading others in such work. The successful candidate will have technical expertise in transportation planning, geometric and roadway design, and private development review. He/she will also work with the Senior Engineer to serve as the Department of Transportation Planning representative with other Departments in the City, consultants, developers, and other jurisdictions and agencies

KEY DUTIES INCLUDE:

1. Prepare transportation infrastructure improvements conceptual designs of roadway, intersection and interchange, traffic signals and other street improvements.

2. Develop “complete streets” and multimodal design plans in conformance with Federal, State, and City's transportation design standards, guidelines and policies.

3. Review contract drawings and specifications, master plans, and traffic studies related to capital infrastructure improvements.

4. Review private development improvement plans to address roadway right of way dedication requirements and geometric design elements.

5. Using AutoCAD to prepare geometric roadway layout relevant to pavement rehabilitation, development and capital improvement projects.

6. Attend meetings/represent DOT as lead technical person on discussions with project engineers, City staff, and consultants as appropriate to build consensus and/or to coordinate project issues.

INFRASTRUCTURE MAINTENANCE, PAVEMENT/BRIDGE/ADA CURB RAMPS ENGINEERING & MANAGEMENT

Pavement/Bridge/ADA Curb Ramps Engineering plays a critical role in the maintenance and rehabilitation of approximately 2,400 miles of pavement in the City of San Jose, overseeing the maintenance of approximately 250 bridges, and over 24,000 curb ramps. The focus of this position(s) is to manage, maintain and report on the City’s pavement, bridge, and ADA curb ramp program, plan, procure, and project manage multiple large CIP projects annually, and assist in developing the overall division budget. This position(s) provides assistance to senior engineers, division manager, maintenance supervisors, Council Offices, other City Departments, and the public. The ability to effectively coordinate multi-disciplinary issues among multiple stakeholders is a key requirement. This position reports directly to a senior engineer and will supervise an Engineer I/II, Associate Engineering Technician, and interns.

KEY DUTIES INCLUDE:

1. Manage and maintain the City’s Pavement Management System (PMS); bridge maintenance management, and ADA curb ramps program management

2. Provide technical input for any relevant asset management upgrades for pavements, bridge, and ADA curb ramps and be the lead liaison with the Metropolitan Transportation Commission (MTC) and other regional/state/federal organizations

3. Manage multiple major construction projects (ranging from $700 thousand to over $15 million in construction cost), open purchase orders, procure request for proposals/qualifications, inter-agency agreements and grant projects; administer projects during procurement, implementation and close out phases.

4. Respond to residents regarding pavement, bridge, and ADA curb ramp issues and complaints and make recommendations as to how best to resolve the problems in the most efficient manner.

5. Investigate and implement new and innovative pavement, bridges, and concrete ADA curb ramps maintenance technologies (new types of equipment, materials, and processes, etc.); oversee the full technical evaluation of various infrastructure preservation strategies for City Streets.

6. Manage, track and report on project budget financing and planning. Generate reports and manage Federal Grant and Capital Improvement Project funding.

7. Develop both short-term and long-term maintenance plans for pavements, bridges, and ADA curb ramps that maximizes the available budget while meeting division’s goals and benefits the community

8. Develop and update project specifications and quality control/quality assurance requirements for pavement, bridges, and ADA curb ramp infrastructure

9. Supervise and mentor assistant engineers, engineering technicians, and trainees.

TRANSPORTATION OPERATIONS, TRAFFIC FLOW MANAGEMENT

San Jose operates and manages over 900 traffic signals citywide. The Associate Engineer position will lead Signal Operations group's effort on supporting VTA to enhance transit operations. This position is also responsible for the delivery of grant funded projects, signal operations, retiming and controller configuration work necessary to achieve project demonstration goals. This position reports to a Senior Engineer, and will supervise Engineer I/II and interns.

KEY DUTIES INCLUDE:

1. Lead and supervise engineering and/or technical staff by establishing goals, tracking performances, creating a positive work environment, maximizing staff development opportunities and providing appropriate recognition.

2. Work closely with Valley Transportation Authority (VTA) to identify any transit operations deficiencies; troubleshoot and address system failures and optimization needs, including detection repair, detection zone adjustments, transit signal priority level setting and system integration.

3. Coordination with VTA, including project implementation, traffic data review, signal timing strategy development and implementation, field review with contractors/consultants, traffic data collection, simulation model development for evaluating traffic impacts.

4. Perform project management and delivery duties for grant-funded projects; develop, implement and adjust signal timing along project corridors to reduce travel delays and improve intersection efficiency; support consultant as needed.

TRANSPORTATION OPERATIONS, TRAFFIC SAFETY AND PEDESTRIAN SAFETY ENHANCEMENT PROJECTS

The Transportation Safety Operations Division is seeking Associate Civil Engineers to perform and lead in developing and implementing Traffic Calming and Pedestrian Improvement Projects and providing Neighborhood Traffic Management services throughout the City of San José. The Associate Engineer develops traffic safety projects and improves safety for all roadway users, ensure facilities are pedestrian and bicycle friendly and comply with laws, rules, regulations and ordinances. Additionally, this position will lead the review of design and collision reports, order traffic studies implement safety improvement projects, and support the Senior Engineer with personnel and training matters and assist in the preparation of the CIP budget. Under the general direction of the Senior Engineer and Division Manager, the Associate Engineer’s primary focus is to manage, lead and work directly with the community, schools, and Council Offices to provide for the safe and efficient movement of vehicles, pedestrians and bicyclists. Ability to effectively coordinate multi-discipline issues among multiple stakeholders is a requirement. This position reports directly to a Senior Engineer and will supervise an Engineer I/II and interns.

KEY DUTIES INCLUDE:

1. Review, design, and implement safety improvement projects.

2. Coordinate with internal City stakeholders as well as external stakeholders.

3. Representing Senior Engineer at meetings with internal and external stakeholders.

4. Prepare multi-agency agreements and documents that represent City interest.

5. Collaborate with lead project agency, their staff and consultant representatives to support City’s interests and efficient project delivery.

6. Represent City at community meetings and other public outreach activities.

7. Lead and supervise engineering, technical and non-technical staff by establishing goals, tracking performance, creating a positive work environment, maximizing staff development opportunities and providing appropriate recognition

8. Providing staff support and working effectively with committees, boards, task forces, community groups, associations, and staff in other departments and agencies

9. Providing effective project management to ensure on time and within budget project delivery

10. Understand and implement City’s overall goals for transportation services and community development.

Minimum Qualifications

1. Education: Bachelor's degree from an accredited college or university in the required professional engineering discipline (e.g. Civil, Structural, or closely related field) or possession of an Engineer-in-Training (EIT) certificate.

2. Experience: Three (3) years of increasingly responsible professional engineering experience.

3. Acceptable Substitution: A Master’s degree from an accredited college or university in the required professional engineering discipline may be substituted for one (1) year of professional engineering experience.

4. Licensing: Possession of a Certificate of Registration as a Professional Engineer (PE) issued by the California State Board of Registration for Civil and Professional Engineers is desirable but not required. Possession of a valid driver's license in the State of California may be required.

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent, or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

To Learn More and Apply

To view the full announcement for this exciting opportunity and apply online with the City of San José, please visit the City of San José’s employment page by clicking on the link below.

Then click on the “Open-Competitive Recruitments” link.

City of San José Employment Page

THE POSITION

Tri-City is looking for one Program Support Assistant (PSA) II whom will provide support to the Access to Care Team for the Network Adequacy requirements. The PSA II will appeal to individuals who are inspired by challenge and opportunities in working with individuals with behavioral health challenges. The PSA II will report to a Clinical Program Manager.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Greet and provide general information to clients, visitors, vendors and staff, in person and on the telephone in a professional manner;
   
• Assist clients and utilize de-escalation and basic customer service techniques;
   
• Assist staff with clerical duties related to initial appointments;
   
• Input, update, track and extract information into appropriate databases such as Welligent Electronic Health Record billing system (EHR) and LADMH IS system and files;
   
• Search records and files for data where judgement and discrimination are required in selecting or abstracting material;
   
• Provide assistance to clinical staff; participate in group and individual support programs;
   
• Maintain records of all activities relating to client care and adhere to  billing compliancy standard;
   
• Perform other duties as assigned, etc.

THE POSITION

Tri-City is looking for one (1) Mental Health Specialist (MHS) whom will provide mental health support services to mentally ill and emotionally disturbed people as part of the Access to Care (ATC) Team. The MHS will provide support to the Access to Care Team assisting with duties related to the Network Adequacy requirements.  The PSA III will report to a Clinical Program Manager.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Plan and provide a variety of rehabilitative support services to mentally ill and emotionally disturbed persons to attain, restore, or improve physical, mental, or emotional functioning;
   
• Develop and determine appropriate referrals for the continuation of care;
   
• Document and maintain records as required and as credentialed, include attendance records, daily visit logs, daily and/or weekly interdisciplinary notes;
   
• Assist staff with clerical duties related to initial appointments;
   
• Provide assistance to clinical staff; participate in group and individual support programs;
   
• Serve as a participant advocate; provide case management services;
   
• Maintain records of all activities relating to client care and adhere to  billing compliancy standard;
   
• Perform other duties as assigned, etc.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF BELOW.