Search Jobs

Applications accepted until Monday, April 22, 2019

Interviews: TBA

Resumes are not accepted in lieu of completing a city application.

DEFINITION

Under the direction of the Director of Finance, the Information Services Manager plans, directs, manages, and coordinates the City’s Information Services Division in order to meet the technological needs of the organization.  Essential job functions include but are not limited to directing and performing the operations and activities of the Information Services Division, including network administration, systems analyses, programming, needs assessment, equipment acquisitions, telephone systems management, cost benefit analysis, and needs forecasting.

EXAMPLES OF DUTIES

Coordinate all data processing functions of the City, including systems management, applications development, hardware/software support, PC and communications network support and training, troubleshooting, Geographic Information System development, and staff services.  Develop long-range planning, coordination, security and quality assurance efforts to integrate, coordinate and support all data systems and services within the City, and establish Division goals and objectives.  Evaluate technological and informational needs of the organization, make recommendations, and develop services to accommodate such needs.  Assist in selecting the developing and supervise subordinates.  Review and evaluate employees’ job performance and recommend effective personnel action.  Develop and implement training and customer service programs to effectively and efficiently integrate, coordinate, and support information services activities with other City divisions.  Prepare and administer the Information Services Division budget.  Provide assistance on information services budgetary issues to other impacted divisions.  Prepare effective written reports and oral presentations.  Work with all levels of City employees, City Council members and the public.  Perform other related duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge of:  Contemporary information services environments, hardware platforms and operating systems, including personal computers, networks, file servers, geographic information systems, and system integration; principles of management, supervision and training.

Ability to:  Stimulate professional growth and development of Information Systems employees.  Maintain a progressive atmosphere, allowing maximum utilization of technology.  Foster teamwork.  Build consensus and act as a facilitator.  Develop and maintain positive and effective interpersonal working relationships.  Plan, organize, and prioritize projects.  Analyze, interpret, summarize, and present administrative and technical information and date in an effective and understandable manner.  Analyze trends and problems and develop long-range plans.  Prepare effective written reports and oral presentations.  Apply common sense and logic in decision making.  Effectively supervise subordinates.  Interact positively and cooperate with co-workers, respond politely to customers, work as a team member, function under demanding time pressure, respond in a positive manner to supervision, and attend work and perform duties on a regular and consistent basis

Experience:  Six years progressively responsible administration or managerial experience in a data processing or information services environment.

Education:  A Bachelors degree in Information Systems, Computer Science, Business Administration, or a related field.  A Masters degree is desirable.  An equivalent combination of experience, education, and/or training may substitute for the listed minimum requirements.

License:   Valid Class C California Driver’s License.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

Please see the job description and announcement below.

Want to Make a Difference in the Community?
The City of Palo Alto's Office of Transportation is looking to fill a Senior Transportation Planner (Senior Planner) position with a highly-qualified individual who enjoys working in a fast-paced environment and engaging with a dynamic community in Silicon Valley. The Senior Transportation Planner will manage a variety of projects including rail-grade separation planning, coordinated area plan support, updates to citywide modal master plans, Transportation Demand Management policy and programming, and policy updates to various City plans. The Senior Planner will report to the Transportation Planning Manager, assist with development review, help coordinate transportation activities with other regional, state, and local transportation agencies, and prepare for and present at meetings before Council, Commissions, and the general public.

This position is also responsible for coordinating and monitoring the work of consultants planning and designing multi-modal transportation projects, with a focus on building out the City's bicycle boulevard and enhanced bikeway networks.  The City is currently advancing enhanced bikeway projects identified in the 2012 Palo Alto Bicycle + Pedestrian Transportation Plan. The person in this position will develop and lead public engagement strategies in support of this and other efforts working very collaboratively with other City staff.

Under minimal supervision, the successful candidate will perform complex professional planning functions required in the Office of Transportation. These functions include: environmental review, project review, special planning or transportation study preparation, historic preservation, and updates to various City plans. Position may act as project manager on assigned projects, including coordination of the work of other professional and technical personnel.

Ideal Candidate:
The ideal candidate will be a certified Planner (AICP) with experience in coordinating the planning, designing and construction of transportation projects.  Certification as a Professional Engineer (PE) or Traffic Engineer (TE) is also desirable.  Experience with public engagement and meeting facilitation is desired. Candidates should have knowledge of best practices in transportation planning and engineering, including an understanding of the Manual of Uniform Traffic Control Devices, California Highway Design Guide, NACTO Urban Bikeway Design Guide, AASHTO Guide for the Development of Bicycle Facilities and other relevant guidelines and publications from Caltrans, American Association of State and Highway and Transportation Officials and Institute of Transportation Engineers.  An interest in bicycling and League Certified Instructor (LCI) certification from the League of American Bicyclists are a plus.

In addition to possessing effective and persuasive communication skills (written and oral) with a wide diversity of people, the ideal candidate will have superior writing skills, experience organizing public engagement plans and activities, analytical experience, ability to direct, coordinate and review the work of assigned team members, and work with demanding and competing deadlines. Good judgment and demonstrated ability to handle sensitive issues with diplomacy and poise are also highly desirable.
 
The City of Palo Alto values the environment and quality of life and has set aggressive mode-shift goals to reduce traffic impacts to the community and greenhouse gas emissions.  The City is already leading the way, with a world-class Safe Routes to School Partnership and one of the highest percentages of bicycle commuters in the United States.  The ideal candidate will work to improve the safety and efficiency of the City's surface transportation network, while respecting all modes of transportation and working to accommodate all roadway users in every project. The enthusiastic, multi-disciplinary Office of Transportation team collaborates to enhance quality of life in Palo Alto while improving equity and environmental sustainability.
 
The City of Palo Alto offers a great work environment with a flexible work schedule and robust benefits package.

For more information and to apply, go here

The County of San Mateo's Information Services Department is seeking
a creative and highly motivated individual for the position of 
Executive Secretary – Confidential.

The Executive Secretary plays a key role in the department, and will perform varied, complex and often confidential secretarial and office administrative support tasks in support of the Chief Information officer (CIO)/Director and other associated management, supervisory and professional staff.   

What will help you succeed in this position:

• Passion for public service and Commitment to our values. Not only are we are a trusted technology partner for all County departments, but we are also committed to government transparency and working with residents to ensure everyone receive the highest quality service possible. Your interest in local government and in helping our partners and underserved community will enable you to thrive in this role.
• A love of Technology and Writing. You will be writing, editing, and proofreading a wide variety of documents, including crafting the department's newsletter and creating  dynamic and engaging content for presentations. You must be tech savvy and comfortable with writing, editing, and tight deadlines.
• Extraordinary organizational and interpersonal skills. As a key partner to the CIO's office, you will be instrumental to the success and efficiency of the department. Exceptional organizational skills and a positive attitude are must-have's as is being flexible, adaptive, and responsive in a fast-paced and engaging team environment.

Examples Of Duties: 
Duties may include, but are not limited to, the following:

• Provide support to the CIO/Director with calendaring, agendas, rosters and minutes for various committees. 
• Schedule, set up, and clerk internal and committee meetings. 
• Create newsletter and dynamic presentations for high-level technology conferences and speaking engagements for the CIO/Director, including innovative information and graphical content.
• Receive and screen visitors and telephone calls; provide information and resolve complaints which regularly require the use of judgment and the interpretation and application of policies and procedures. 
• Research and compile a variety of informational or statistical material from sources both inside and outside the office; summarize such information as necessary. 
• Type drafts and a wide variety of finished documents from stenographic notes, brief instructions, or printed materials; may use word processing equipment and input or retrieve data and prepare reports from an on-line or personal computer system. 
• Compile and process confidential materials related to labor and employee relations. 
• Initiate correspondence independently for signature by appropriate management staff; review finished materials for completeness, accuracy, format, compliance with policies and procedures, and appropriate English usage. 
• Organize and maintain various administrative, reference, and follow-up files; purge files as required. 
• Organize meetings by notifying participants, making room arrangements, preparing agendas and required informational materials; may attend such meetings and prepare minutes, or may represent the manager at such meetings. 
• Relieve director and managers of certain administrative matters by following up on projects, transmitting information, and keeping informed of department activities. 
• Make appointments and maintain a calendar; schedule and arrange for meetings and make travel arrangements. 
• Review expense claims for accuracy and required backup materials. 
• Sort mail and obtain related backup materials. 
• Assist with the development and analysis of data; may prepare or maintain statistical information. 
• Organize own work, set priorities and meet critical deadlines; ensure that such deadlines are met by other staff. 
• Manage the workflow of agency reports to the Board of Supervisors. 
• Provide backup support for other administrative support staff and front desk reception.
• Perform related duties as assigned.

QUALIFICATIONS 
Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is two years of secretarial experience which has included providing office and administrative support to management staff.

Knowledge of: Office administrative and secretarial practices and procedures, such as business letter writing and the operation of common office equipment, including a word processor and personal or on-line computer; basic organization and function of public agencies, including the role of an elected Board of Supervisors and appointed boards and commissions; record keeping, report preparation, filing methods and records management techniques; correct English usage, including spelling, grammar, punctuation, and vocabulary; standard business arithmetic, including percentages and decimals; basic supervisory principles and practices; and basic budgeting principles and practices.

Skill/Ability to:  Provide varied, responsible, and often confidential secretarial and office administrative assistance to high-level management and other associated supervisory and professional staff; plan, direct and review the work of assigned staff, and instruct staff in work procedures; interpret, apply and explain complex policies and procedures using tact, discretion, initiative and independent judgment within established guidelines; analyze and resolve office administrative situations and problems; research, compile, and summarize a variety of informational materials; compose correspondence independently or from brief instructions; establish and maintain effective working relationships; and organize work, set priorities, meet critical deadlines, and follow up on assignments with a minimum of direction.

APPLICATION/EXAMINATION 
Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. 

Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. 

The examination process will consist of an application screening based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening (weight: pass/fail) will be invited to a panel interview (weight: 100%), which may include a written or computer exercise. Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. 

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button above. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

~ TENTATIVE RECRUITMENT SCHEDULE ~
Final Filing Date:  April 2, 2019 
Application Screening:  April 4, 2019
Combined Civil Service and Departmental Panel Interviews: April 17 and/or 18, 2019

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer.
 

HR Analyst: Lucy Fung (032019) (Executive Secretary-Confidential – E476)

POSITION SUMMARY

Under general direction, formulates and develops recommendations for short and long-range traffic, transportation and parking policies and directs or assists in directing the implementation of all plans, projects and programs which provide for the safe and efficient movement of vehicles, pedestrians, bicyclists and goods. Prepares written and verbal reports to City Council, Planning Commission, Complete Streets Commission and other boards and commissions and external agencies as needed. Reviews traffic studies and mitigation plans related to zoning changes, use permits, and redevelopment to ensure conformance with best management practices. Performs traffic and civil engineering work in the review, development, design, construction of variety of municipal traffic related capital improvement projects. Coordinates grant writing and grant management; performs liaison functions with other local, sub-regional and regional agencies, community committees and groups on behalf of the City and performs other duties as required.

GENERAL ACCOUNTABILITIES

Selects, directs, assigns, and evaluates professional and administrative support staff; trains staff in work procedures and administers discipline as required; directs budget oversight, acquisition of grant funding from outside agencies, schedule and route development, performance monitoring, and evaluation; acts as project manager for comprehensive transportation studies and projects related to school commute safety, bicycle program, and other transportation projects and programs; prepares reports to senior management, City Council, boards and commissions; leads project teams consisting of other staff, consultants, or contractors and citizen participants; manages and designs traffic and transportation-related Capital Improvement Projects; acts as City liaison with County, regional and state agencies involved with transportation planning and funding; directs, coordinates, and prepares reports and studies on transportation projects and issues and makes presentations to various commission and committees; prepares documentation and represents the City as required for applying for, securing, and managing outside transportation grant revenue; acts as liaison to special committees and governmental agencies; makes presentations to community, staff, and City Council; determines scope of work, prepares requests for proposals, evaluates proposals, and participates in the selection of consultants and negotiation of consultant contracts; manages and administers contracts through course of work; coordinates transportation issues with various disciplines within City government related to development and capital project review; performs field investigations, data collection and analyses, traffic counts, engineering evaluations, issues work requests and other analytical functions to respond to citizen requests and complaints; assists in budget preparation and monitoring; acts as staff liaison to the Complete Streets Commission; performs other duties as assigned.

MINIMUM POSITION REQUIREMENTS

Knowledge of:

Principles and practices of civil engineering and transportation planning; relevant federal, state, local laws and regulations; functions of state, federal and local transportation agencies; data management, including database and spreadsheet applications and specialized transportation computer applications. Skills and Ability to: Implementing, interpreting and explaining complex policies, procedures and ordinances; conduct analytical studies, compile technical and statistical information; prepare clear and concise correspondence and reports; perform with considerable independence; communicate effectively, orally and in writing; Make effective, informative presentations utilizing appropriate audio/visual tools and resources; prepare professional reports and contract document; make sound decisions in a manner consistent with the essential job functions; perform signal and stop warrants.

Experience and Education:

Any combination equivalent to experience and education that would likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

Five years of progressively responsible professional planning and civil engineering or administrative experience primarily in transportation planning and civil design activities, including at least two years in a project lead/manager capacity.

Education:

Bachelor's Degree in Civil Engineering, Transportation Planning, Public Administration, Urban Planning or other closely related subject from an accredited university.

Required Licenses or Certificates:

A license as a California Civil Engineer or Traffic Engineer is highly desired. Possession of, or ability to obtain, a valid California Driver's License.

PHYSICAL REQUIREMENTS/GENERAL WORKING CONDITIONS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, to inspect City development and construction sites, to operate a motor vehicle, and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas and walking on uneven terrain and climbing to reach certain access points may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

COMPENSATION & BENEFITS

The salary range for this position ranges from $124,383 up to $151,189 annually. Placement within the range will be DOE. This position is at will and the full terms and conditions of this position will be subject to an employment contract. The benefits package offered by the City includes:

• Retirement: CalPERS retirement plan for Classic members is 2% @ 60 with employee paying a contribution of 7%. PEPRA employees participate on a 2.0% @ 62 plan, with employee paying 6.25% of the retirement contribution. Benefits based on highest three years of compensation. The City does not participate in Social Security.

• Health Plans: Choice of HMO or PPO plans through CalPERS Health with most family plans covered at 100%. Employees who waive coverage may receive stipend of $350 per month.

• Dental/Vision: City also offers a dental and vision reimbursement plan

• Vacation Leave: Management new hires may combine previous years of experience from other public agencies to receive increased accrual rate

• Flexible Spending Plan: Dependent care and health care reimbursement plan available

• Deferred Compensation: Voluntary participation in either Nationwide or ICMA-RC

• Holidays: 10 annual holidays, plus one floating holiday

• Sick Leave: Allowance of 12 days annually

• Management Leave: Allowance of 40 hours each fiscal year

• Cell Phone Allowance: $35 per month

• The City follows a Defined 9/80 schedule with offices closed every other Friday.

EQUAL OPPORTUNITY EMPLOYER

Prior to hire, candidates will be required to successfully complete a pre-employment process, including employment verification and a complete background investigation. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification or termination. Candidates with a disability who may require special assistance in any phase of the application or testing process should advise the Human Resources Division upon submittal of application. Documentation of the need for accommodation must accompany the request. The City of Los Altos is an Equal Opportunity Employer (EOE).

APPLICATION PROCEDURE

A completed City application, cover letter and resume must be received no later than Friday, April 19, 2019.

SELECTION PROCESS

The applicants most closely matching the City’s desired qualifications and organizational needs will be invited to participate in the interview process.

IT APPLICATION PROGRAMMER/DEVELOPER

$6,025 - $7,323 mo. + excellent benefits

DEFINITION: Under the direction of Software Development Supervisor, develop software applications for the City.  Collaborate with Business Analysts in developing project plans and specifications for software development, including interface programming, “gap” programming, and application development.  All development will follow current department standards and procedures for development platforms, languages, operating systems and databases.  This position will also provide input on the development of standards, technical specifications, design guidelines, development guidelines, and testing requirements and participate in design and code reviews.

ESSENTIAL FUNCTIONS: The incumbent must have the ability to:

• Analyze, design, develop, configure, maintain, and implement software and business processes for the City; analyze workflow and work with other IT professionals to integrate information and processes to optimize the effectiveness of the applications supporting the City’s business functions;
• Gather business requirements through interviews with business teams;
• Develop prototypes and functional/technical specs to meet business needs;
• Design and develop flexible, scalable and extensible server side, client, and web applications;
• Develop test plans/scripts and coordinate testing with business teams;
• Deploy changes to production following the City’s change management process;
• Maintain applications with proper issue triage and rapid issue resolution;
• Actively engage in team-based solution design and problem-solving activities;
• Actively implement continuous improvements to applications and processes;
• Write detailed system documentation, including structure and operation, that can be used and fully understood by other technical staff;
• Write easily understandable user documentation that explains to non-technical users how to effectively use an application;
• Participate as a technical resource on IT Department projects and follow appropriate project management protocols and procedures;
• Establish and maintain cooperative working relationships with those contacted in the course of work;
• Communicate clearly and concisely, both orally and in writing;
• Perform any other tasks or functions deemed necessary to the daily operations of the employer.

THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER.

WORKING CONDITIONS: Position requires frequent standing and walking; sitting for extended periods; normal manual dexterity and hand/eye coordination; corrected vision to normal range; written and oral communication; use of standard office equipment to include computers, telephone, copier, calculator and facsimile; frequent contact with other staff and the public; ability to push, pull, lift or drag up to 25 pounds.

EXPERIENCE AND TRAINING GUIDELINES: The incumbent must have the ability to work on multiple team projects and collaborate with creative and business teams; excellent oral and written technical communication skills; ability to interact effectively with technical and non-technical city staff and/or citizens; ability to combine technical requirements and constraints with image management and graphic design concepts appropriate for municipal Internet and Intranet web sites; and acute attention to detail and reliable problem-solving ability.  The incumbent must have knowledge of database technologies and standards, project management methodologies, and languages and frameworks currently utilized by the City, including:

• JavaScript development frameworks/toolkits (prefer Angular) 
• XML/JSON 
• jQuery 
• HTML/DHTML/HTML5, CSS2/CSS3
• SQL (prefer T-SQL) scripting, UDFs, stored procedures)  
• MS SSRS/MS Visual Studio/BIDS 
• GIT

EXPERIENCE: At least 4 years of experience as software architect, developer, or technical lead EDUCATION: Bachelor of Science degree in Computer Sciences, Engineering, Mathematics, or a closely related field is required; specific relevant experience may be substituted for degree. LICENSES/CERTIFICATES: Possession of, and continuously throughout employment, a valid California Class “C” Driver’s License. SUPPLEMENTAL INFORMATION: Successful candidates will be required to pass a drug screening, fingerprint screening, physical examination and a Fontana Police Department abbreviated background investigation.

The City of Sunnyvale is seeking to fill the position of Public Safety Dispatcher with an energetic and highly motivated individual who possesses excellent customer service, technical and interpersonal skills.

 
Under general supervision of the Senior Public Safety Dispatcher, processes emergency and non-emergency calls for service; dispatches police, fire-fighting, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs related work as required.

The minimum qualifications required for this position are: Graduation from high school or tested equivalent; and Two years of experience within the last five years dispatching police and/or fire services for a public safety agency utilizing contemporary dispatching technical tools, including computer aided dispatching systems; or successful completion of probation as a Public Safety Dispatcher-in-Training with the City of Sunnyvale.

The City of Sunnyvale provides an excellent benefits package. A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute (online typing certificates will not be accepted). The position opens January 24, 2019 and is open continuous.

For complete information regarding this current opportunity, please visit: Sunnyvale.ca.gov and click on JOBS.

Salary $89,163.15 - $108,378.40 Annually

The City of Lincoln is hiring for the regular and full-time position of Public Safety Dispatcher I/II within the Police Department.  This position is open until filled; the first review of applications is April 15, 2019.  Interested applicants are encouraged to apply immediately.

The Lincoln Police Department is authorized for 23 sworn officers, six dispatchers, and various other civilian and volunteer positions.  The dispatch center provides public safety dispatch services for the Lincoln Police Department and three Lincoln Fire stations. The communications center is staffed 24/7 and dispatchers work in pairs or solo. Public safety dispatchers answer emergency and non-emergency calls for police, fire and other city services.  Dispatchers prioritize calls and dispatch public safety units as needed.  Heavy phone and radio use is a primary duty of the position.  Other duties include clerical and specialized record keeping functions.

Under immediate supervision, this position performs a wide variety of technical and clerical law enforcement support duties related to taking police, fire and medical emergency requests for service from the public and tracks and dispatches field units as appropriate; gathers, records, maintains, retrieves and distributes law enforcement data and information; enters reports and data into a variety of automated law enforcement records systems; ensures that records and information are accurate, clear and comprehensive for law enforcement personnel and the general public; learns applicable policies, procedures and work methods associated with assigned duties; performs other related duties as required.

DISTINGUISHING CHARACTERISTICS
The Public Safety Dispatcher I is the entry level class in which incumbents learn to perform and perform Police Dispatcher duties under immediate supervision. This classification is alternatively staffed with Public Safety Officer II and incumbents may advance to the higher level after gaining experience and demonstrating a level of proficiency that meets the qualifications of the higher class.

The Public Safety Dispatcher II is the working level class in which incumbents are expected to perform the full range of Police Dispatcher duties with minimum supervision and apply sound judgment regarding their scope of authority in dispatching personnel. This classification is distinguished from the Community Service Officer series in that the latter performs duties involving work in taking reports in the field and performing face-to-face public service activities.

SUPERVISION RECEIVED/EXERCISED
The Public Safety Dispatcher I receives immediate supervision from the Police Office Supervisor or a Watch Commander. Incumbents of this class do not routinely exercise supervision. The Public Safety Dispatcher II receives supervision from the Police Office Supervisor or a Watch Commander. Incumbents of this class do not routinely exercise supervision.

ESSENTIAL FUNCTIONS
Include but are not limited to the following:

• Receives and enters calls for police, fire and medical service in CAD; dispatches and tracks field units; interprets level of service needed through information obtained from field officers or citizens; coordinates multi-agency responses when necessary; transfers calls to appropriate agencies if warranted.
• Responds to questions and concerns from the general public, department staff and other agencies; takes and records telephone and counter reports; provides information as appropriate and resolves service issues and complaints.
• Enters and maintains accurate data and information into the California Law Enforcement Telecommunications System (CLETS) including stolen vehicles, and missing and unidentified persons; enters and retrieves information from a variety of state and local automated systems; validates selected records from the Department of Justice files including vehicles, boats and missing persons; releases impounded vehicles; processes reports and citations; collects and maintains statistical information.
• Learns and develops an understanding of applicable policies, procedures, and work methods associated with assigned duties.
• Photocopies and distributes crime, incident, arrest and accident reports to the general public and various agencies such as the Department of Justice (DOJ), California Highway Patrol, District Attorney, Department of Motor Vehicles (DMV) and insurance companies; prepares reports for court; applies federal, state and local laws when releasing information.
• Establishes positive working relationships with representatives of community organizations, state/local agencies and associations, City management and staff, and the public.

PHYSICAL, MENTAL AND ENVIRONMENTAL WORKING CONDITIONS
This position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily office activities. The position also requires grasping, repetitive hand movement, and fine coordination in preparing reports and retrieving and entering data using a computer keyboard. Additionally, the position requires near and far vision in reading work related documents and using the computer, and acute hearing is required when providing phone, dispatch and face to face service. The need to lift, drag, and push files, paper, and documents weighing up to 25 pounds also is required.

KNOWLEDGE/ABILITIES/SKILLS
The following are a representative sample of the KAS’s necessary to perform essential duties of the position. The level and scope of the knowledge and abilities listed below vary between the I and II levels.

Knowledge of: Civil, criminal, and municipal provisions relating to the various activities of the Police Department; law enforcement, fire, and other operating procedures and functions of the Department as they relate to the dispatch function; geography of the City and the surrounding environment; legal and procedural techniques and regulations regarding transmission and reception of public safety radio traffic; basic radio and related equipment maintenance.

Ability to: Perform a variety of complex work with speed and accuracy; remain calm under emergency situations; learn to operate specialized law enforcement automated information and communication systems; work flexible hours including evenings, weekends and split shifts; learn basic Spanish speaking skills that allow for communication regarding addresses, locations, time descriptions, etc.; interpret, explain and apply applicable laws, codes and regulations; read, interpret and record data accurately; organize, prioritize and follow-up on work assignments; work independently and as part of a team; make sound decisions within established guidelines; follow written and oral directions; observe safety principles and work in a safe manner; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships.

Skill to: Operate an office computer and a variety of word processing and software applications; effectively operate specialized law enforcement automated information and communication systems; type accurately from clear copy at a rate of 35 words per minute.

THE SELECTION PROCESS

To be considered, candidates must possess one of the following at the time of application:

• POST Entry-Level Dispatcher Exam with a T-score of 48 or higher, dated within 24 months of application (We do not accept CritiCall scores at this time).
• A valid POST-certified Public Safety Dispatcher Basic Course Certificate
• A valid POST Dispatcher Basic Certificate

The process may include an in-basket exercise, individual interviews, panel interviews and/or other related components.  Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to the process. The candidate selected for the position will be required to complete a background check including reference checks, fingerprint check, medical/drug-test evaluation and/or other related components.

Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities.  Please advise HR of any special needs a minimum of five days in advance of the selection process exam by calling (916) 434-3229. The City of Lincoln is an Equal Opportunity Employer.

The information contained herein is subject to change and does not constitute either an expressed or implied contract.