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About the Position

The City Manager’s Office is recruiting for an Assistant to the City Manager position to serve as the City’s Capital Budget Coordinator.  This is an unclassified, salaried position, which means that the position is not part of the Civil Service system.  This management position is not represented by a bargaining unit.  This is a permanent at-will position with the City Manager’s Office reporting to the Deputy Budget Director.

Key Responsibilities

This position is responsible for the following:

• Manages the capital budget process, including, but not limited to, budget development, revenue and expenditure tracking and monitoring, financial status reporting, and capital revenue forecasting for approximately 50 funds at a combined annual budget of approximately $1.3 billion.
• Coordinates capital budget activities across all City departments, develops annual capital budget training manuals/instructions and leads city-wide trainings.
• Working collaboratively with City departments, solves capital budget issues and oversees capital funds management for inclusion in various budget documents such as the Annual Report, Mid-Year Budget Review, City Manager’s Budget Request and Five-Year Forecast, Proposed and Adopted Capital Budget and Five-Year Capital Improvement Program.
• Administers the Hyperion capital budgeting software system for the production of various Capital Program budget documents.
• Leads the update and administration of the organization's Hyperion capital budgeting software system; researches and understands reporting requirements and ensures that systems are modified to meet these requirements; establishes best practices for system use, and ensures that these practices are used throughout the organization; and trains departmental staff as needed.
• Coordinates memorandum review activities and provides staff support for budget/fiscal implications for all City Council memoranda.
• Monitors economic-sensitive information affecting City capital funds.
• Serves as a liaison for capital budget issues for various workgroups/committees.
• Effectively supervises and motivates a team of Budget Office staff to ensure timely and accurate completion of assignments. 
• Ensures alignment of the Capital Program with City Council priorities, policies, and budget principles and City Manager directives and budget guidelines.
• Authors, reviews, and edits budget documents, reports, memoranda and briefing materials.
• Studies City organizations, operations and services to make recommendations to improve quality and effectiveness of service delivery. 
• Completes high-level special projects.
• Resolves and facilitates major issues which are confidential, controversial or of major significance to the organization.
• Represents the Budget Office or City Manager’s Office as assigned at public events including community groups, City Council sessions, Committee meetings, and Planning Commission budget review. 

The County of Yuba is currently recruiting for the position of Eligibility Technician in the Health and Human Services Department. Currently, there are multiple vacancies. The incumbent will determine eligibility of applicants and recipients for public assistance programs and/or assist with acquiring services and benefits through interactive interviewing and fact gathering; maintain current know ledge of multiple program regulations and procedures necessary for multi-program caseload determination; authorize payments following program procedures and guidelines; initiate and process case work through an automated system; identify needs and provide information or referral for health, social and/or employment services; act as an advocate for clients and their dependents by assisting in the preparation of forms and documents, obtaining and presenting evidence for claims or benefits and by representing clients before other agencies by following-up on claims or applying for benefits that may have been denied; provide quality customer service, and perform related work as assigned. This position reports directly to an Eligibility Supervisor and may receive lead direction from a Senior Eligibility Technician.

About the Health and Human Services Department: The  Department provides a wide array of services through a diverse system of holistic programs. It is responsible for planning, managing, coordinating, and delivering a continuum of services in a manner that is responsive to the needs of the community. The department is committed to promoting a safe, healthy and self-sufficient environment and investing in the community to improve the overall well-being of our residents. Divisions include: Adult Services; Child Welfare Services; Public Assistance; Employment Services; Housing and Integrated Services; Public Health; Veterans Services; and Finance and Administration.

About Yuba County:

Yuba County is situated in the Northern Sacramento Valley, approximately 40 miles north of the State Capitol in Sacramento and two hours away from San Francisco and Lake Tahoe. The boundaries stretch from the farms and orchards of the valley to the timberlands of the Sierras. Yuba County offers its residents the many advantages of a rural lifestyle away from the pressures of the urban areas. The County’s rivers, lakes and outdoor recreation areas provide excellent hunting, fishing, boating and skiing opportunities. Our County vision is to create a “golden” future for Yuba County by inspiring a community of participation, embracing our unique history, and discovering the wealth of our untapped potential.

To view the full announcement for this exciting opportunity, please visit the City of San José’s employment page by clicking on the link below.

Then click on the “Management Recruitments” link. 

City of San José Employment Page

THE POSITION

Tri-City is looking for one bilingual candidate to serve as a Mental Health Specialist (MHS) whom will provide mental health support services to mentally ill and emotionally disturbed person as part of the Adult/Older Adult Full Service Partnership (FSP) Program. The MHS will appeal to individuals who are inspired working with an engaged community by providing participant advocate and case management services to moderate to severe mentally ill adults and is a field based position.  The MHS will report to the Program Supervisor.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Plan and provide a variety of rehabilitative support services to mentally ill and emotionally disturbed persons to attain, restore, or improve physical, mental, or emotional functioning;
   
• Provide assistance to clinical staff; participate in group and individual support programs;
   
• Serve as a participant advocate; provide case management services;  the ability to work in the field to service clients at their home, shelter or elsewhere;
   
• Maintain records of all activities relating to client care and adhere to  billing compliancy standard;
   
• Perform other duties as assigned, etc.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

City Clerk

CITY CLERK

(Salary Range:  $6,803 - $9,700/month)

One Full-time Position in the Sausalito Administration Department

Application Deadline:  Friday, December 6, 2019 by 5:00 p.m.
Interviews to be Scheduled:  Friday, December 13, 2019

THE COMMUNITY AND CITY GOVERNMENT:  Sausalito is a beautiful, San Francisco Bayfront city of 7,226 residents within 2.2 square miles that serves a visitor population that may be several times the size of the year round population.  The blend of historical buildings, wooded hillsides, sweeping Bay and San Francisco views nestled against the Golden Gate National Recreation Area combine to make Sausalito a community of unparalleled charm and natural beauty.  Sausalito is a General Law City incorporated in 1893 and has a City Council/City Manager form of government.  The City provides a full range of services including Administration, Finance, Police, Public Works, Parks and Recreation, and Community Development.  The City Council and staff value positive relationships with the residents, businesses, visitors and outside agencies.

DEFINITION:  Under administrative direction, plans, organizes, manages, and provides administrative direction and oversight for all functions and activities of the Office of the City Clerk, including administration, election management, the legislative function, archiving of public records and public information, municipal code and filing officer services; coordinates assigned activities and works collegially with other City departments, officials, outside agencies, and the public; fosters  cooperative working relationships among City departments  and with  State and  Local intergovernmental and regulatory agencies and various public and private groups; provides highly responsible and complex administrative support to the City Manager and the City Council; and performs related work as required.

Job Characteristics:  This is a single-position classification that is responsible for the administration and daily operations of the City Clerk’s Office functions and activities, including short- and long-term planning and development and administration of departmental policies, procedures, and services.  This class works closely with the City Manager and City Council in a variety of administrative, coordinative, analytical, and liaison capacities.  Successful performance of the work requires extensive knowledge of public policy, and municipal functions and activities, including the role of an elected City Council, and the ability to develop, oversee, and implement projects and programs in a variety of areas.  Responsibilities include coordinating the activities of the Office of the City Clerk with those of other departments and outside agencies and managing and overseeing the complex and varied functions of the department.  The incumbent is accountable for accomplishing departmental planning and operational goals and objectives and for furthering City goals and objectives within general policy guidelines.

Typical duties for the position include:  (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Assumes full management responsibility for all programs, services, and activities of the Office of the City Clerk, including administration, providing information to the public, election management, and records management.
• Develops, directs, and coordinates the implementation of goals, objectives, policies, procedures, and work standards for the Office of the City Clerk.
• Assists in the development, administration, and oversight of the assigned budget; directs the forecast of additional funds needed for staffing, equipment, materials, and supplies; directs the monitoring of and approves expenditures; directs and implements adjustments as necessary.
• Selects, trains, motivates, and directs assigned personnel; evaluates and reviews work for acceptability and conformance with appropriate standards, including program and project priorities and performance evaluations; provides or coordinates staff training; works with employees on performance issues; implements discipline and termination procedures; responds to staff questions and concerns.
• Contributes to the overall quality of the Office’s service by developing, reviewing, and implementing  policies  and  procedures  to  meet  legal  requirements  and  the City’s needs;  continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors the distribution of work, support systems, and internal reporting relationships; identifies opportunities for improvement; directs the implementation of change.
• Coordinates Office of the City Clerk’s activities with those of other departments and outside agencies and organizations; provides staff assistance to the City Manager and City Council; prepares and presents staff reports and other necessary correspondence.
• Plans, manages, and conducts municipal elections and special elections; ensures conformance with the California Elections Code, Political Reform Act, and other government codes; serves as filing officer for the Fair Political Practices Commission (FPPC) for campaign disclosure filings; maintains election documents for public inspection; administers and files oaths of office and advises candidates of the intricacies of running for public office.
• Oversees the operations of the City-wide records management program, document imaging system, and records preservation and destruction; sets and ensures legally compliant retention schedules for City records; develops and updates records retention policies and procedures; researches City documents, historical information, and other information as needed; attests, indexes, and files all legislative actions.
• Maintains custody of the City Seal, ensuring authentication of only approved documents.
• Serves as Public Records Coordinator; ensures compliance with the Public Records Act, the Freedom of Information Act, and the Brown Act; reviews and monitors legal requests for records; ensures that all public records are always open to inspection during office hours and that every person’s right to inspect any public record of the City is upheld.
• Serves as the Clerk of the City Council; attends meetings and oversees the recording of all official proceedings; prepares public notifications, agendas, minutes, and other documents; ensures the publication, filing, indexing, and safekeeping of all proceedings of the City Council.
• Administers the public hearing process for the City Council; supervises the coordination of public hearing  packets  and  public  notices  of  hearings  in  accordance  with  various  government  code requirements and legal deadlines.
• Serves as Filing Officer for the Political Reform Act.
• Manages the codification and distribution of revisions to the Municipal Code.
• Administers and manages a variety of functions in the Office of City Clerk including claims management, and processing of subpoenas.
• Relieves City Manager and City Council members of a variety of administrative details by assisting with administrative assignments including developing, composing, typing, editing, and proofreading a variety of complex documents; maintains calendars and makes meeting arrangements; schedules meetings between City Manager and City Council members and other groups or organizations.
• Represents the Office of the City Clerk to other City departments, elected officials, and outside agencies; explains and interprets departmental programs, policies, and activities.
• Attends and participates in professional group meetings and committees; stays abreast of new trends and innovations.
• Monitors  changes  in  laws,  regulations,  and  technology  that  may  affect  the Office of the City Clerk  operations; implements policy and procedural changes as required.
• Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternative recommendations.
• Performs other duties as assigned.
   

QUALIFICATIONS:

Must have working knowledge of:

• Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and supervision of staff.
• Principles, practices, and procedures related to public agency record keeping, municipal elections, and the City Clerk function.
• Functions, authority, and responsibilities of a City Council.
• Automated and manual records management principles and practices, including legal requirements for recording, retention, and disclosure.
• Applicable Federal, State, and local laws, rules, regulations, ordinances, and organizational policies and procedures relevant to assigned area of responsibility, including Public Records Act, the Freedom of Information Act, and the Brown Act, FPPC procedures and regulations, and election laws and procedures.
• Record keeping principles and procedures.
• Modern office practices, methods, and computer equipment and computer applications related to work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

• Develop and implement goals, objectives, policies, procedures, work standards, and internal controls for assigned program areas.
• Provide administrative and professional leadership and direction to the City Clerk’s Office and the City.
• Prepare and administer budgets; allocate limited resources in a cost-effective manner.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local laws, rules, regulations, policies, and procedures.
• Plan, organize, direct, and coordinate the work of technical and administrative personnel; delegate authority and responsibility; select, train, motivate, and evaluate the work of staff.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Coordinate municipal elections within legal guidelines.
• Oversee and coordinate maintenance of the official records of the City.
• Prepare official minutes, resolutions, ordinances, clear and concise reports, correspondence, policies, procedures, and other written materials.
• Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Requirements:  Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education and Experience:

Equivalent to graduation from an accredited four-year college or university with major coursework in pubic or business administration, or a related field, and five (5) years of increasingly responsible experience in a City Clerk’s or Deputy City Clerk’s office, including three (3) years of experience providing administrative support to executive-level managers.

Licenses/Certifications Required:

• Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.
• Possession of a Certified Municipal Clerk (CMC) certification is highly desirable.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone.  This is primarily a sedentary office classification although standing in and walking between work areas may be required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

Application deadline – 5:00 p.m. on FRIDAY, DECEMBER 6, 2019

Apply online at www.calopps.org/city-of-sausalito

For questions about job openings or any topic related to Human Resources, please contact

Susan S. Paterson, Human Resources Manager, at spaterson@sausalito.gov or (415) 289-4130.

The City of Sausalito is a drug free workplace.
E.O.E./A.D.A.

For more information and to apply, please visit:

https://www.governmentjobs.com/careers/Cupertino

FINAL FILING DATE:                        We are accepting applications until closing at 5 pm, November 26, 2019

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the Regular and full-time position of Housing Manager in the Economic Development Department.  The normal work schedule is Monday through Friday, 8:00 am –5:00 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

THE CITY

The City of Roseville (COR) incorporates the following CORe Competencies as part of the City’s culture:

• Focus on people: Develop and deliver service-oriented solutions that meet or exceed expectations.
• Build trust: Ensure honesty and integrity to gain confidence and support of others.
• Ensure accountability: Take responsibility for the outcomes of one’s own work and foster a sense of ownership in others.
• Communicate effectively: Deliver clear, concise messages and actively listen to ideas and questions.
• Collaborate inclusively:  Build effective working partnerships, alliances, and teams.
• Make quality decisions: Make sound, timely decisions and recommendations.

Be adaptable/agile: Change approach or methods to best fit the situation and effectively balance competing priorities.
 
DEFINITION
To plan, organize, direct and coordinate the activities of the Housing Division and Housing Authority including administration of a variety of affordable housing programs and projects; to coordinate Housing Division and Housing Authority activities with other divisions and departments; and to provide highly complex staff assistance to Economic Development Director.
 
SUPERVISION RECEIVED AND EXERCISED

• Receives administrative direction from the Economic Development Director.
• Exercises direct supervision over assigned management, supervisory, professional, technical, and support personnel.
   

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Develop and implement divisional goals, objectives, policies and procedures.
• Plan, organize and direct a variety of affordable housing programs and projects (rental and purchase) and administration of the City’s Community Development Block Grant (CDBG) program and federal rental assistance (Housing Choice Voucher program through the Housing Authority), as well as administration of other state and federal grant funded programs (HOME, Cal Home, BEGIN).
• Direct, oversee and participate in the development of the Housing Division and Housing Authority work plan; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
• Prepare the Housing Division budget; assist in budget implementation; participate in the forecast of additional funds needed for staffing, equipment, materials and supplies; administer the approved budget.
• Recommend the appointment of personnel; provide or coordinate staff training; conduct performance evaluations; implement discipline procedures as required; maintain discipline and high standards necessary for the efficient and professional operation of the division.
• Negotiate and/or coordinate with developers, lenders, title companies, social service agencies, various public agencies, property owners, and tenants regarding affordable housing projects and issues.
• Serve as Executive Director of the City’s Housing Authority and act as its hearing officer, as necessary; administer the City’s Redevelopment Agency low/moderate housing set aside funds.
• Prepare and present reports and recommendations to the Economic Development Director, City Manager, City Council and a variety of City boards/commissions/ committees, community and business organizations, and other public agencies regarding a variety of housing programs, activities, and projects.
• Represent the division and department to outside agencies and organizations; participate in outside community and professional groups and committees; provide technical assistance as necessary.
• Research and prepare technical and administrative reports; prepare written correspondence.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform related duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge of:

• Principles and practices of affordable housing program administration, financing, and related development, real estate and Redevelopment methods and practices.
• Community Development Block Grant (CDBG), HOME, Cal Home, BEGIN and Housing Choice Voucher (federal rental assistance through the Housing Authority) application methods, administration, and compliance/reporting requirements.
• Principles and practices of leadership, motivation, team building and conflict resolution.
• Pertinent local, State and Federal rules, regulations and laws.
• Modern office procedures and computer equipment.
• Principles and practices of organizational analysis and management.
• Budgeting procedures and techniques.
• Principles and practices of supervision, training and personnel management.

Ability to:

• Organize and direct affordable housing operations.
• On a continuous basis, analyze budget and technical reports; interpret and evaluate staff reports; know laws, regulations and codes; observe performance and evaluate staff; problem solve department related issues; remember various rules and procedures; and explain and interpret policy.
• On a continuous basis, sit at desk and in meetings for long periods of time.  Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.
• Perform the most complex work of the department.
• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
• Gain cooperation through discussion and persuasion.
• Interpret and apply City and department policies, procedures, rules and regulations.
• Prepare and administer a budget.
• Supervise, train and evaluate personnel.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

EXPERIENCE AND TRAINING

Experience:

Five years of increasingly responsible experience in an affordable housing program administering Housing Choice Vouchers, Community Development Block Grants and/or affordable housing construction related programs/projects, including two years of supervisory responsibility.

AND

Training:

A Bachelor’s degree from an accredited college or university, preferably with major course work in public administration, business administration, planning, economics, civil engineering, social services or a related field.

License or Certificate:

• Possession of a valid California driver’s license by date of appointment.
• Possession of a Real Estate license is highly desirable.

SUPPLEMENTAL QUESTIONNAIRE

1.  Your responses to questions 2-4, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No
   

2.  Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

3.  Please describe your supervisory experience.
 

4.  How many years of experience do you have in an affordable housing program administering Housing Choice Vouchers, Community Development Block Grants and/or affordable housing construction related programs/projects?

• Less than 5 years
• 5-7 Years
• 7-10 Years
• 10+ Years

5.  Please describe your experience with housing program administration (i.e. Housing Choice Vouchers, Community Development Block Grant programs, owner occupied rehabilitation and construction related programs/projects).
 

6.  This position will administer, coordinate and implement Affordable Purchase/Rental regulatory agreements and the First Time Homebuyer (FTH) assistance program. Please describe your experience with management and supervision of such agreements and programs.

7.  Please identify your experience in supporting homeless services and/or rapid rehousing and your interaction with nonprofits and service providers.
 

8.  Please describe your experience in the preparation, administration, and monitoring of budgets and controlling Department expenditures.

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination.  The applicant’s experience and education will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the Employment List.  Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.  Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

As one of the largest providers of affordable housing in the Bay Area and a designated Moving To Work (MTW) agency, the award-winning Santa Clara County Housing Authority (SCCHA) is seeking talented individuals looking to make a difference in Silicon Valley. HACSC is an independent local government agency that administers the federal Housing Choice Voucher (Section 8) program for approximately 19,000 households and manages more than 2,000 units of affordable housing in Santa Clara County.

If you are looking to help solve one of the most significant problems in the Bay Area and want to be part of a collaborative,
innovative organization dedicated to building a better Silicon Valley, then apply today!

Under general direction, administers, manages, organizes, and monitors internal and external training and outreach programs within the Housing Department of the Santa Clara County Housing Authority (Agency) either directly or through subordinate levels of supervision; develops and implements strategic plans and overall business objectives for the assigned programs and activities; manages the effective use of program and project resources to improve staff training and development, program participant workshops, community outreach, and organizational productivity and customer service; provides complex and responsible support to the Assistant Director of Housing: Policy, Training and Outreach; and performs related work as required.

This is a mid-management classification that manages, monitors, and evaluates directly or through subordinate supervisory staff the day-to-day activities in the assigned Teams/Group in the Agency. The Training and Outreach Manager is responsible for the administration of several training and outreach programs administered by the Agency, will oversee and supervise the processes and activities of assigned teams and groups, which may include training on waiting list administration, initial eligibility, unit inspections, continued eligibility, occupancy, special programs, community services programs, customer service and/or other programs. The incumbent is responsible for training on governing policies and procedures in support of business goals involving significant accountability and decision-making responsibility. This class is distinguished from the Assistant Director of Housing: Policy, Training and Outreach in that the latter has overall responsibility for housing programs policies, procedures, administrative plans, Moving to Work Plans and Reports, projects, and activities, and for implementing, and interpreting public policy.

THE POSITION

Tri-City is looking for one (1) special individual to serve as a Program Support for the Medical Records/Front Office Department but will be located within our Children’s Clinic.   This position will be responsible for administrative/program support, clerical, and office work.  This position will report to a Program Support Supervisor and Support Systems Manager.   

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Greet and provide general information to clients, visitors, vendors and staff, in person and on the telephone in a professional manner.
   

• Assist clients and utilize de-escalation and basic customer service techniques.  Attend, practice and apply agency wide trainings provided in working with consumers.  

• Assist clients by referring them to sources of information, handing out standard forms and explaining how to complete them, and answering requests for factual information by consulting various available sources.

• Input, update, track and extract information into appropriate databases such as Welligent Electronic Health Record billing system (EHR) and LADMH IS system and files; search records and files for data where judgment and discrimination are required in selecting or abstracting material.

• Maintain records, logs, files, and other forms of information, including various demographic reports, room schedules and leased equipment usage, etc.; and perform other duties as assigned.