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ABOUT US

Fremont is a well-managed and innovative city, and has recently generated national attention by placing in Money Magazine’s top 50 “Best Places to Live 2016” in the country, and ranking 4th on the “Most Family Friendly” list of California cities by Estately.  Located in the heart of the Bay Area and Silicon Valley, Fremont prides itself on innovation, green technology, a low crime rate, great schools, a low unemployment rate, quality parks and nearby open space, and an incredibly diverse population of over 235,000 residents.  As a full service city, Fremont employs over 952 regular employees and has a General Fund budget of $219.9 million for the 2019-20 fiscal year.

Fremont is an employer that values its people, creativity, quality service, integrity, open communication, collaboration, mutual respect, and diversity.  Employees find their work challenging, yet rewarding, and most importantly, enjoy the chance to make a positive impact on the community difference through public service.

THE HUMAN SERVICES DEPARTMENT

Fremont’s Human Services Department (HSD) is nationally and internationally recognized for its innovation and effective programs. HSD works to sustain the City’s social service infrastructure which promotes a healthy and safe environment for all residents. HSD also directly offers services to residents throughout their life course from infants to elders. Services offered to families are designed to help them become or remain self-sufficient.

THE POSITION

The City of Fremont is seeking a Community Development Block Grant (CDBG) Administrator to be a part of the HSD management team. The City of Fremont receives federal CDBG and HOME funds to support infrastructure, programs and services for low and moderate-income residents. It also administers the Rent Review Ordinance (RRO) Program.

EXAMPLES OF DUTIES

- Provide administrative oversight for the CDBG, HOME and RRO programs
- Support and maintain the City’s Rent Review Board and Citizens Advisory Committee
- Work closely with stakeholders to prepare the City’s annual CDBG grant application
- With Citizens Advisory Committee input, develop CDBG recommendations for consideration by the City Council
- Oversee ongoing CDBG capital and public service projects to ensure compliance with contract conditions and with Federal labor, environmental and prevailing wage regulations
- Work collaboratively with social service and housing staff to identify housing rehabilitation needs, and oversee contract for housing rehabilitation
- Oversee ongoing City HOME projects, including the Stay Housed tenant-based rental assistance program
- Prepare, maintain and present annual CDBG, HOME and RRO budget and program reports to City Council
- Maintain strong working relationships the local non-profit community, landlord stakeholders, and tenant rights     organizations
- Represent HSD at community meetings and conduct workshops with topics such as “Landlord Rights and Responsibilities,” “Fair Housing 101,” and “Tenant Rights and Responsibilities”
- Administer contracts with fair housing, mediation, and landlord/tenant service provider(s)
- Other duties as assigned

Provide customer service related to Central Park / Lake Elizabeth boating operations in an efficient and courteous manner. Supervise activities on lake and surrounding areas. Respond to visitor concerns, operate a cash register, provide correct change, handle credit card transactions, maintain a clean and well-equipped worksite. Works well as part of a team in a fun, fast-paced outdoor environment. Employees are expected to work weekends and holidays.

EXAMPLES OF DUTIES (This is a general description of duties and is not all-inclusive)

Team Member

• Assist Team Leader in daily boating operations
• Provide customer service to park visitors related to Central Park boating operations
• Perform routine maintenance on and inspection of boat fleet and equipment
• Educate public on safe boating procedures and park policies
• Assist park visitors and answer questions or resolve visitor concerns in a courteous manner
• Set up and take down boat rental station; take out from and return boats to storage 

Team Leader

Performs all duties of Team Member and also the following:

• Train and supervise Lakefront Team Members
• Operate patrol boat and supervise lake activities
• Ensure safety of park visitors utilizing the lake for boating and fishing
• Enforce park policies pertaining to lake activities

ABOUT US

Fremont is a well-managed and innovative city, and has recently generated national attention by placing in Money Magazine’s top 50 “Best Places to Live 2016” in the country, and ranking 4th on the “Most Family Friendly” list of California cities by Estately.  Located in the heart of the Bay Area and Silicon Valley, Fremont prides itself on innovation, green technology, a low crime rate, great schools, a low unemployment rate, quality parks and nearby open space, and an incredibly diverse population of over 235,000 residents.  As a full service city, Fremont employs over 952 regular employees and has a General Fund budget of $219.9 million for the 2019-20 fiscal year.

Fremont is an employer that values its people, creativity, quality service, integrity, open communication, collaboration, mutual respect, and diversity.  Employees find their work challenging, yet rewarding, and most importantly, enjoy the chance to make a positive impact on the community difference through public service.

THE POSITION

The Community Services Department plays a key role in enhancing the community and ensuring the citizens of Fremont receive excellent customer service through the management of recreation facilities,  quality recreation and environmental programs, park planning and the maintenance of City parks, trees, and medians.  The Park Ranger Supervisor will provide full supervision of the Park Rangers, regular, seasonal and temporary employees, and volunteers.  In addition, the incumbent will participate as needed in the work of the Park Rangers and establish, enforce, and maintain oversight of the boating operations, naturalist programs, and the division safety program.   

EXAMPLES OF DUTIES

- Schedule, assign work, and exercise full supervision of assigned regular, seasonal and temporary employees and volunteers.
- Participate in the recruitment, examination, and hiring process; evaluate and discipline assigned staff.
- Prepare written and oral reports.
- Reserve, schedule and coordinate maintenance of assigned facilities and vehicles.
- Assist, under general direction, in developing and writing policies and handbooks and training guidelines for area of responsibility.
- Follow general direction to oversee division budget, boating operations and safety related areas.
- Develop and monitor assigned budgets.
- Develop and provide technical training in laws, rules, regulations, processes and procedures related to the administration of City parks.
- Review and provide solutions to technical issues and problems.
- Monitor individual performance plans and reports the more difficult personnel issues to the Recreation Superintendent for resolution.
- Assume lead role on projects and programs.  Represent the Parks and Recreation division on city-wide teams.
- Perform Park Ranger duties; operate a patrol boat; patrol boat docks; patrol city parks when needed.
- Define personnel resource needs and allocate resources as required to reach unit objectives.
- Maintain oversight of assigned building alarms and ensure required security checks and inspections are completed following general direction.
- Receive and respond to phone calls; dispatch calls for service; detect municipal and other code violations in the area of park visitor services; investigate complaints, crimes and injury incidents; collect evidence and obtain statements; issue citations for Fremont Municipal codes and State laws.  Testify in court proceedings.
- Administer emergency life support services.
- Work weekends, holidays, and nights, on rotating shifts when needed.
- Respond to emergency assignments during off-duty hours.
- Wear a uniform and on occasion use pepper spray and/or bite stick.
- Review, edit, and approve participant injury and criminal incident reports prepared by division staff.
- Supervise the operations of all park activities.
- Serve as a liaison and departmental representative with other City Departments.
- Develop and has oversight of interpretative programs.
- Identify species and behavior of a variety of native wildlife and plants.
- Other related duties as assigned.

THE POSITION:

Under the general supervision of the Youth & Family Services Clinical Supervisor, the Intervention Counselor provides crisis intervention and individual and family counseling; identifies appropriate referral services to youth, families and individuals; participates in department and community meetings as necessary.  

ESSENTIAL DUTIES:

Duties may include but are not limited to the following: 

• Provide individual, family and group counseling to children, adolescents, and adults using a variety of therapeutic and counseling techniques.  

• Provide crisis intervention services around a variety of issues including: incorrigible youth/status offenders, child/adult abuse, domestic violence, trauma, individuals experiencing mental health issues, and families in conflict; may conduct visits at homes, schools, and juvenile detention centers.  

• Conduct assessments to identify appropriate resources, provide referral services and connect clients with additional services as needed; May receive, process and track all incoming case management, outreach, and counseling referrals as needed. 

• Develop and maintain relationships with other social welfare agencies and organizations.  

• Prepare and give presentations to youth, parents and community members. 

• Conduct outreach to promote programs and services. 

• Generate and maintain appropriate records, client files, and accurate statistical/monthly reports. 

• Participate in department and community meetings as necessary.  

• May provide clinical supervision, training and assistance to other staff, interns or volunteers.  

• Develop and implement new processes and procedures as needed.  

• Attend meetings, trainings and workshops. 

THE POSITION:

Under the general supervision of the Youth & Family Services Clinical Supervisor, the Case Manager provides professional and clinical social work with high-risk adolescents, young adults, and/or families to assist them to obtain educational, health, employment and social services; coordinates and tracks all new referrals; maintains accurate case files, tracking systems and prepares reports as directed; participates in department and community meetings as necessary and may provide training and assistance to other staff or volunteers; performs related duties as needed.

ESSENTIAL DUTIES:

Duties may include but are not limited to the following: 

• Manage an active caseload of 20-25 clients.
• Receive, process and track all incoming case management, outreach, and counseling referrals.
• Conduct phone intakes with counseling and case management referrals and provide resources for immediate needs as necessary.
• Conduct comprehensive client assessments to collect functional, environmental, psychosocial, financial, employment, housing, educational, and health information as appropriate to develop a case plan.
• Participate in the NHUSD’s Student Attendance Review Board and provide case management services for Union City youth in coordination with the Alameda County Truancy Court.
• Provide referrals for employee readiness programs, assists with employment applications and job readiness skills.
• Develop support systems to meet client needs by identifying and coordinating a variety of available services necessary to obtain family stabilization and self-sufficiency.
• Provide crisis intervention services, supportive counseling and advocacy for clients.
• Conduct home, juvenile detention center and school site visits as needed.
• Monitor and verify services provided to each client on a monthly basis to determine the quality and effectiveness of services provided.
• Prepare case notes and technical reports.
• Develops and implements new processes and procedures as needed.
• Communicate with other service providers, probation, schools, etc. as needed
• Prepare and presents training and educational programs.
• Attend meetings, trainings and workshops.

BACKGROUND

The Fremont Family Resource Center (FRC) is a collaborative effort of over 20 State, County, City and non-profit agencies that support families in a variety of ways.   Services available at the FRC include: adult and youth employment; child care information, referral and subsidies; counseling and case management; housing information; parent support; immigration services; services for the disabled; nutrition services for mothers and children; health insurance counseling and SparkPoint FRC to help families build their financials assets.   The City of Fremont Human Services Department is the lead organization in the FRC collaborative and in SparkPoint FRC.

SPARKPOINT FREMONT FRC

Helping families get ahead financially is one of the core strategies identified by the FRC as an effective means of empowering and strengthening families and children.  In this vein, the FRC is one of 10 Bay Area SparkPoint Centers, and initiative coordinated by United Way of the Bay Area aimed at helping families to reach their financial goals.  The FRC is also a partner in “Earn It! Keep It! Save It! Alameda County, the county wide free tax preparation campaign helping families to claim the EITC.  

THE POSITION

Under the supervision of the SparkPoint Program Coordinator, the VITA Site Coordinator oversees site operations at a Volunteer Income Tax Assistance (VITA) site at the Fremont FRC, and 2 satellite sites located at Tri-Cities One Stop Career Center; and New Haven Adult School in Union City.  The Site Coordinator manages volunteers and works together with the VITA Quality Assurance Coordinator to efile returns in TaxSlayer and sends required reports to UWBA. The Site Coordinator coordinates and works with the Quality Assurance Coordinator, the VITA Coaches and Trainers and Quality Reviewers and FRC Staff to ensure that the site operates according to all guidelines, and that required statistics and surveys relating to the taxpayer information is handled appropriately.

This position is a part-time, temporary assignment.  The work schedule is as follows:
- 20 - 30 hours/week through December 16, 2019,
- 40 hours/week January - April 17, 2020, then
- 20 hours/week through October 2020 with two months off in July and August

Ability to attend monthly UWBA Site Coordinator meetings and trainings in Oakland required.

RESPONSIBILITIES

- Oversee all operational needs of a tax site.
- Recruit volunteers and ensure all volunteers meet the IRS training and documentation requirements according to their volunteer positions.
- Coordinate closely with quality reviewers and coaches and support their efforts to ensure accuracy of returns.
- Work closely with SparkPoint Coordinator to develop seamless connections to other SparkPoint Asset Building programs and services for clients.  
- Coordinate services with Census Fremont project, sharing opportunities for cross training and outreach.  
- Track and report hours for volunteers.  
- Maintain and monitor on-line customer appointment logs.
- Work collaboratively with In-take Sites and UWBA to coordinate the virtual VITA process.  Responsible for assigning returns to tax preparers, tracking return status, contacting customers, and updating and maintaining appropriate log sheets.
- Communicate effectively with site staff and to manage facilities support and scheduling issues
- Ensure timely electronic filing of tax returns and resolution of rejects, working closely with the VITA Quality Assurance Coordinator.   
- Address equipment, software, supply and other site needs in a timely fashion, working together with the IRS and UWBA EIKISI staff.
- Coordinate volunteer hospitality and volunteer recognition event, in collaboration with SparkPoint Coordinator.
- Communicate regularly with volunteers and maintain volunteer database.
- Create marketing materials for the VITA Program, i.e. flyers, articles for newspapers, electronic newsletters, email blasts, etc.
- Execute site procedures according to UWBA Campaign guidelines.
- Manage workflow of tax site: set-up space; facilitate client sign-in and intake; ensure orderly and thorough screening process and reduce wait time.
- Manage supplies and materials, keep files and supplies organized, and order new supplies when necessary. Keep track of site budget and expenses.
- Ensure security of confidential information.
- Ensure proper reporting and record keeping. Collect, compile and submit to the Campaign required statistics and surveys relating to the taxpayer information.
- Serve as the main contact for clients to address questions or concerns about their experience at the tax site. Promptly respond to inquiries from clients or the IRS.
- Other related duties as assigned.

BACKGROUND: In service to the City of Fremont and the Tri-City community for over 35 years, the City of Fremont’s Human Services Department (HSD) provides services to youth, families, and seniors.  During its tenure, HSD’s ability to build strong partnerships throughout Fremont’s diverse community has allowed it to become a trusted ally to residents who are most in need. As such, HSD is well suited to engage with hard to count populations to help educate them on the importance of the 2020 Census.  Under the direction of the City Manager’s Office, the Human Services Department, through its Aging and Family Services and Family Resource Center Divisions, will provide the platform for a targeted outreach and education effort that will ensure a complete count of the Hard to Count (HTC) residents living in southern Alameda County.

THE POSITION: The Census 2020 Volunteer Coordinator will work under the direction of a Management Analyst in the Fremont City Manager’s Office to oversee a coordinated effort to recruit and train Census 2020 volunteers who can educate and assist individuals to complete their census questionnaire.  

EXAMPLES OF DUTIES:
- Work with targeted community leaders to recruit volunteers within diverse community organizations.
- Develop a recruitment strategy using social media, Volunteer Match, current connections and email groups.
- Recruit volunteers with strategies used to attract volunteers for the FRC’s Volunteer Income Tax Assistance (VITA) program.
- Develop a training curriculum using tools provided by Complete Count Alameda County and State and Federal Complete Count resources as well.
- Embed Census volunteers in the FRC VITA program screening room, and at the FRC Welcome Center.
- Develop a staffing calendar for volunteers to be placed at VITA sites and the FRC Welcome Center to serve as our Question Assistance Center (QAC) at the Fremont Family Resource Center.
- Develop a strategy for conducting a complete count of the unhoused population, working in partnership with homeless service providers and the Winter Shelter. Develop a quasi-mobile Question Assistant Center, training homeless individuals to volunteer. By engaging volunteers who are experiencing homelessness in this activity, we feel other homeless individuals will be more likely to trust the information and complete the Census.
- Train volunteers to use technology required for Census completion use.
- Train partner agency volunteers on the use of technology required by this project.  
- Develop a volunteer outreach schedule as well to ensure that HTC residents are educated about the Census
- Other related duties as assigned.

THE POSITION

The City of Fremont’s Human Services Department is currently looking for a temporary employee to serve as Winter Shelter Coordinator. This position is responsible for the daily operations of the shelter and overseeing monitors and volunteers who staff the facility.  This position reports to the Human Services Director, or her designee, and coordinates with the Department’s Executive Assistant regarding scheduling, reporting, and other administrative tasks.

The Coordinator position can work up to 40 hours a week, between the hours of 4:30pm and 7 am.  The Winter Shelter will be open from November 15th through March 15th, to provide a safe and welcoming environment for individuals and families experiencing homelessness. Participants will have access to the shelter from approximately 6:30 p.m. to 7:00 a.m., where they will be provided a warm dinner, restroom facilities, sleeping bags, cots, breakfast, and a to-go lunch.

EXAMPLES OF RESPONSIBILITIES

- This position is responsible for maintaining the health and safety of homeless individuals and families who are living on the streets or in their cars and are in need of emergency shelter.
- Oversee the monitors to ensure that they follow procedures and support them in decision-making, while enforcing rules and procedures with participants.
- Maintain the inventory of supplies to ensure they are adequate for the functioning of the warming shelter.
- Coordinate with City Serve Compassion Network regarding food and site volunteers to ensure timely delivery of meals and adequate volunteer support of shelter functions.
- Responsible for accurate, daily data collection.
- Coordinate medical services with Tri-City Health Services.
- Ensure that monitors complete nighty report of their observations and notes.
- Coordinate with Abode Services regarding outreach workers.
- Work compassionately with those who have difficulty engaging with service providers.
- Maintain a welcoming, safe, and equitable environment for clients, monitors/other staff, and volunteers.
- Effectively resolve conflicts among participants and de-escalate potentially violent situations.
- Coordinate with janitorial and building maintenance to communicate issues and schedule routine cleanings.
- Ensure participant adherence to rules, especially related to behaviors that are unsafe.  If necessary, notify public safety personnel to help “exit” clients with inappropriate or unsafe behaviors.
- Exercise good judgement and be sufficiently confident to call for 911 assistance in case of medical or other emergency.
- Coordinate with Human Services Executive Assistant regarding monitor work schedules to ensure adequate staffing at all times.
- Other related duties as assigned.

>>> As of 12/6/19 the application deadline for this recruitment has been changed to "Open Until Filled".  Interested and qualified applicants are encouraged to apply immediately.  The position may close without notice as soon as a sufficient number of qualified applications are received. First review of applications will be on January 3, 2020.<<< 

THE POSITION

The City of Union City is currently seeking a part-time, 30 hours per week, Recreation Program Coordinator who will specialize in Teen Programs and Special Events. Under general supervision, the Recreation Program Coordinator is responsible for the development, implementation, coordination, and direction of a broad range of recreation programs and services with an emphasis in innovative and cost covering teen programming and special event planning. The required work schedule may including working weekends and holidays as necessary.

ESSENTIAL DUTIES

Duties may include but are not limited to the following: 

• Plans, implements, manages, and evaluates recreational programs and activities for all ages; including volunteer services and special events.  

• Develops, coordinates and implements creative program ideas.  

• Interviews, trains, and supervises seasonal, part-time, and volunteer staff.  

• Assists in grant and budget administration and other administrative functions, as assigned.  

• Maintains supply and equipment inventory as needed.  

• Develops positive relations with participants, families, and community residents.  

• Answers inquiries and provides other services to the public, as needed.  

POSITION: The City of Fremont opens their Winter Shelter every winter to provide a safe and welcoming environment for individuals and families experiencing homelessness. Participants have access from approximately 6:30 p.m. to 7 a.m., where they will be provided with a warm meal, restroom facilities, sleeping bags, cots, Breakfast, and a to-go bag. The Winter Shelter is open from mid-November to mid-March. The Human Services Department is currently recruiting for Winter Shelter monitors for next season (2019/2020).

The position will work up to 30 hours per week.

EXAMPLES OF DUTIES:

• Maintain the health and safety of homeless individuals and families who are living on the streets or in their cars and are in need of emergency shelter from cold weather and rain.
• Welcome and pre-screen new participants and supervise participant movement.
• Maintain a friendly and inviting environment.
• Work compassionately with those who have di?culty engaging with service providers.
• E?ectively resolve conflicts among participants and de-escalate potentially violent situations.
• Monitor participant activities, oversee showers and food distribution; help coordinate medical transportation to morning appointments.
• Maintain a safe and supportive environment.
• Direct volunteers who will assist in bringing food and serving homeless clients.
• Setup tables for food service, hand out bedding, warm clothing and other amenities such as shampoo, tooth brushes, etc.
• Ensure participants adherence to rules, especially related to behaviors that are unsafe. If necessary, notify public safety personnel to help “exit” clients with inappropriate or unsafe behaviors.
• Respond appropriately to emergencies.
• Maintain daily sign-in sheet.
• Ensure facility is maintained in a clean and orderly fashion.
• E-mail information to Human Services Director after each shift regarding the number of participants, any need for supplies, and reports of clients who exhibited inappropriate behavior.
• Other duties as assigned.