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The City of Brisbane is currently recruiting for a Communications & Digital Media Coordinator. Under the general supervision of the Communications Manager, organizes and implements communication actions, activities, and messaging in order to grow City-owned pages and leverage the power of social media; produces videos and readies them for sharing across all owned platforms, including the City’s website; maintains a content calendar to support strategic communications activities; and helps cultivate the City’s relationships with the residents of Brisbane.  A full classification description is available online at: www.brisbaneca.org/communications-coordinator.

POSITION:

This classification is distinguished from all other classes by its responsibility for the day-to-day operation of communications programs, and by its coordinating, supervisory, and administrative duties for the assigned program. The individual holding this position will work directly with Communications Manager to assist in the planning, development, implementation, and administration of the City's communication plan and communication strategies.

Examples of Duties (Illustrative Only):

• Creates, reviews, edits, and/or distributes innovative and diverse communications tools in print or digital form, which may include flyers, brochures, ads, newsletters, graphics, and videos to expand visibility and awareness of emerging issues, programs, priorities, and progress on community, City Council and organizational goals, initiatives, and accomplishments.
• Develops compelling stories, messages, and visuals through a variety of mediums including video that attract and engage a digital audience while following the City’s brand standards and communication style guidelines.
• Develops and executes editorial calendar for City-administered platforms and website.
• Customizes outreach content and medium to each population/initiative as appropriate to enhance civic engagement.
• Optimizes City-administered pages within each platform to increase the visibility of the City’s information and content.
• Provides visual enhancements of information and multimedia on the City’s website.
• Provides timely responses to residents’ and followers’ queries and comments.
• Monitors the City's social media performance; uses data to develop and optimize marketing communications strategies.
• Takes photos and videos for City-administered sites and publications; maintains archives.
• Assists with production of monthly print newsletter.
• Livestreams shorter City events.

QUALIFICATIONS:

Any combination of education, experience and training that would provide the required knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

Education: Possession of a Bachelor's degree from an accredited college or university with major coursework in communications, marketing, journalism, web design, or a closely related field.

Experience: Minimum of three (3) years of increasingly responsible experience in multi-media/marketing communications or a related field; or equivalent technical training, education, and/or experience.  Required experience to include content creation such as blogging, writing, and/or video, and photography.  Practical experience in social media marketing or search engine optimization is desired.  Additional experience in a professional or support capacity in a government department may be substituted for the required education on a year-for-year basis.

Licenses: Possession of a valid class C California driver’s license and have a satisfactory driving record.

Knowledge of:

• Techniques of effective, transparent, and timely communication and outreach.
• Structure and content of the English language, including spelling, punctuation, grammar, and rules of composition.
• Writing for digital platforms including web and social media.
• Photography and video techniques.
• Social media platforms and their respective participants (Facebook, Instagram, LinkedIn, Pinterest, YouTube, Twitter, etc.) and how they can be deployed in different scenarios.
• Social media best practices, content creation, online community engagement, and content management.
• Modern office procedures, methods, and computer equipment and software.
• Principles of outreach strategies and technologies, including social media and other web-based communication tools and technologies.
• Techniques for dealing effectively with the public and City staff, in person and over the telephone.

Skill to:

• Operate a variety of office equipment including computers and mobile equipment.
• Perform Word processing and database management with speed and accuracy.
• Work effectively and efficiently in a fast-paced environment, with time-sensitive situations and meet deadlines.

Ability to:

• Have a high attention to detail and coordinate multiple projects simultaneously while meeting project timelines.
• Respond to residents and address complaints/problems in a timely, accurate, courteous, respectful and friendly manner; understand the resident’s needs and provide information by focusing on the customer.
• Communicate effectively, orally and in writing.
• Draft concise copy that conveys intended voice and tone.
• Foster an environment that embraces diversity, integrity, trust, and respect.
• Analyze situations quickly and objectively and determine proper course of action.
• Keep supervisor informed of all major issues and to recommend changes as appropriate.
• Work autonomously in developing and implementing communications plans and strategies.
• Attend evening meetings and/or work various shifts, including nights, weekends, and holidays.

Special Requirements: In addition to the regular work schedule, this position may be required to work evenings and weekends for meetings or in situations of emergency for communications response and media monitoring.

Spanish and/or Chinese bilingual skills (speaking and writing) are highly desirable.

Physical Demands: Must possess the mobility to work in a standard office setting and use standard office equipment, including a computer, and to travel to different sites or locations and move up to 20 pounds; vision to read printed materials and computer screen; and hearing and speech to communicate in person and over the telephone.

Work Location: The selected individual will be required to work onsite in the office with the possibility of hybrid telework once established in the position.

SALARY:

$34.37 – $36.08 – $37.89 – $39.78 – $41.77 per hour.  Appointments are generally made at the first step in this range.

BENEFITS:

This position is eligible for benefits under the General Employees Association Memorandum of Understanding.  Health benefits are offered through the CalPERS Health Program.  The City contributes to a flexible benefit plan towards the cost of several health plans offered, up to family coverage for Kaiser. City provides paid vision through VSP, dental through a self-insured reimbursement program, long-term disability and life insurance coverage through Voya Financial, and an Employee Assistance Program through MHN.  Retirement benefits are provided through CalPERS: 2%@60 for “Classic” members, 2%@62 for New (PEPRA) members (no participation in Social Security). The City will make a contribution of 1.5% to a Deferred Compensation 457 plan with additional matching available.  Flexible health reimbursement and dependent care spending accounts are also available.  Free commuter shuttle to and from BART and Caltrain.

LEAVE:

Vacation: 80 hours annually

Sick: 8 hours of sick leave accrued monthly

Holidays: 13 paid holidays and 2 floating holidays

Longevity: 40 hours after 15 years of full-time service

APPLICATION DEADLINE:

Interested candidates must submit a completed on-line application at   www.calopps.org/brisbane/communications-coordinator.  Applications and supplemental documents must be received by FRIDAY, AUGUST 20, 2021 at 11:59PM.  Postmarks and faxes will not be accepted.

SPECIAL INSTRUCTIONS:

1. Please attach a PDF portfolio (examples of your work), or a link to your online portfolio.
2. If you don’t have the ability to complete #1 above, please create and attach an 8.5”x11” flyer, story, and Instagram post for the next Federal holiday, announcing City Hall’s closure for that day.

SELECTION PROCESS:

All applications, attachments and supplemental questionnaires received will be reviewed for minimum qualifications.  A fully completed employment application is required, including work history.  Resumes are strongly recommended but do not take the place of completing the required information requested on the application.  Do not put “see resume” in place of requested information.  Possession of minimum qualifications does not guarantee advancement in the selection process.  A limited number of the most highly qualified applicants will be invited to participate in the examination process, which will consist of an oral panel interview (date TBD).

Candidates who successfully pass the examination process and placed on the Eligibility List may be selected by the hiring department to move forward in the process to the Department Head/Manager interview, who will make the final recommendation. Eligibility Lists are good for one year, unless abolished sooner.  After a mutual interest has been established, the final candidate must pass a fingerprint check submitted to the Department of Justice and a thorough background investigation with favorable results.

The City of Redwood City invites you to apply for the position of Management Fellow.

• Please click on the job announcement file below to review the recruitment flyer.
• A complete application is required, including a resume and a written supplemental questionnaire.
• Submit your application online via CalOpps by 11:59 pm on Thursday, August 19, 2021.
• Applications will be reviewed continuously as they are received.

The Management Fellowship Program is designed to attract top talent from graduate schools to commit to meaningful and value-driven work in local government. This program creates a channel into future leadership opportunities within local government. Primarily designed for recent postgraduate candidates as well as current Master's program students, this Fellowship is a limited term (two-year period) position beginning Fall 2021.

Candidates are encouraged to apply to all our Management Fellow positions that they are interested in. Please click here to view our current job opportunities.

THE OPPORTUNITY

The City of Pacifica is a beautiful coastal community, just south of San Francisco with an exciting opportunity. We are currently hiring for a Maintenance Worker II to join our team. Under general supervision, this position will perform semi-skilled maintenance and repairs of City streets, sanitary sewers, storm drains, park and recreation landscaped areas, and other related work.  

At the City of Pacifica, we are an equal opportunity employer and value diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. To us, equal opportunity employment is not just about compliance, it’s about who you are, how you can help our City and who you want to be. At the City of Pacifica, we are committed to creating an inclusive environment for all employees and residents.

If interested, we invite you to explore this opportunity with us, please note, recruitment closes on August 10, 2021 by 5:00 PDT, so apply today!

BASIC EXAMPLE OF DUTIES

Duties may include, but are not limited to the following:

• Supervises a small crew and participates in the construction, maintenance and repair of streets, curbs, gutters, sewers, storm drains, catch basins, barricades, sidewalks, parks, landscaped areas, and recreation equipment and facilities;

• Operates and makes minor repairs and adjustments to heavy power-driven equipment; constructs forms for and does cement work;

• Does occasional brick work and building construction and maintenance work; builds retaining walls;

• Supervises and performs slide control planting, creek bed clean out, park landscape planting and maintenance, including irrigation; athletic field maintenance; use of herbicides.

The duties described in this job announcement are intended only as illustrations of the basic types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. 

Applications are being accepted for the position of Preschool Teacher I/II with the City of South San Francisco. 

APPLICATION DEADLINE: AUGUST 13, 2021 AT 5:00 P.M. OR UPON RECEIPT OF THE FIRST 50 ONLINE APPLICATIONS, WHICHEVER OCCURS FIRST.

THE CITY OFFERS AN ATTRACTIVE BENEFIT PACKAGE, AS WELL AS CALPERS RETIREMENT PLAN AND SOCIAL SECURITY PARTICIPATION.

The City of South San Francisco is a General Law city with a population of 68,000 residents that grows to 110,000 during business hours. South San Francisco is strategically located on the west shore of the San Francisco Bay, in northern San Mateo County, 10 miles south of San Francisco. This City is also located along the Bay Area's main transportation routes, including 101, 280, Caltrain, BART, San Francisco Bay Ferry, and the San Francisco International Airport.

The City of South San Francisco is a full-service city with 12 City Departments including Police; Fire; Parks and Recreation; Public Works; Economic and Community Development; City Attorney; Library; Finance; Information Technology; Human Resources; City Clerk; and Office of the City Manager.  The City has a Council-City Manager form of government with more than 460 full-time regular employees.

The City of South San Francisco proudly remains The Industrial City, a reflection of its steel mill and ship building past.  In recent years, the City has been redefined to reflect the innovative, entrepreneurial and industrious spirit, which has made South San Francisco the Biotech Capital of the World.

South San Francisco’s biotechnology cluster is the largest in the world, with roughly 45,000 life science workers, 200 biotech companies, and over 12 million square feet of office/R&D facilities – with an additional 9 million square feet of new R&D facilities in the development pipeline. 

South San Francisco enjoys a high quality of life with an extensive public parks system, active library and learning programming and a dynamic, engaged community making South San Francisco a great place to live, learn, work and play. 

THE DEPARTMENT

The Parks and Recreation Department is the third largest department in the City and is organized by program area, with each program administered by a supervisor, coordinator, or specialist. The Parks and Recreation Department is composed of a Director and 22 full-time management positions. The department is comprised of the Recreation, Community Services, Parks, Facilities and Common Greens divisions.

The Recreation Division consists of seven program areas, including Aquatics, Classes, Cultural Arts, Childcare, Senior Services, Sports and Rentals. The Child Care Program Area includes three preschools for children 2.5 to 5 years; four licensed after school recreation programs for school-age children Kindergarten-12 years; two grant funded ASES programs (REAL Program) designed for academic support for school age children Kindergarten–12 years old; Summer, Spring and Winter camps for children kindergarten through 12 years old; TEEN camp in Summer; Full of Fun Camp and Nights of Fun.

THE POSITION  

The Preschool Teacher will direct, plan, develop, and implement an educational program that provides for the full intellectual and social development of each child.  This journey-level classification is distinguished from the next higher level in that this classification has sites and few administrative and coordinative responsibilities.

Incumbents daily have direct contact with the children and parents.  Incumbents must perform in accordance with specific instructions and are reviewed for compliance with State of California requirements.

Depending on the level of experience, the vacancy will be filled as either a Preschool Teacher I or Preschool Teacher II. 

Note: This recruitment schedule was amended on July 27, 2021 to extend the Final Filing Date. The Final Filing Date has been changed to August 3, 2021.

The City of Redwood City, City Manager’s Office, invites you to apply for the position of Management Analyst I (Communications & Community Engagement Analyst).  This is an excellent opportunity for a motivated professional to provide highly responsible staff assistance in the development, administration and implementation of City programs; to coordinate and manage implementation of marketing-driven websites, multimedia tools, social media, and content development for print communications, e-publications, and digital tools; to interact with the community by providing community engagement support for the City of Redwood City; to assist in formulating policies and procedures, collecting and compiling data supporting recommendations; to direct and coordinate special projects, events and programs as assigned.  This position works within the City Manager’s Office and reports to the Public Communications manager. 

THE IDEAL CANDIDATE
The ideal candidate will have the following:

• Experience translating conceptual ideas and business needs into creative website content and digital marketing to engage the community and customers.
• Proficiency using interactive multimedia (including photography, video, sound, graphics, etc.), web-based social media, digital tools (blogs, Word Press, Vision/Granicus, Squarespace, Adobe Illustrator, InDesign, Constant Contact, HTML, etc.).
• Strong analytical and research skills.
• Excellent written and verbal communication.
• Ability to copy write, edit and proofread own work and the work of others. 
• Motivation, initiative, independent judgement and self-direction.
• A well-organized and flexible response to changes in priority.
• A desire to be a team player in working with a variety of City staff and the public.
• An enthusiastic, resourceful and effective customer service attitude.
• Values that promote diversity, integrity, trust and respect.
• Bilingual (Spanish/English) language skills desirable.
• Masters degree desirable.

Please click the link below to review the complete job announcement. 

The San Mateo County Employees’ Retirement Association (SamCERA) is looking for their next valued team member to fulfill the role of Retirement Senior Accountant.  We invite you to join a team that provides caring, fair, accurate, timely and knowledgeable professional services and information to its members and other stakeholders.
 
The mission of SamCERA is to serve as loyal fiduciary for its members (comprised of permanent employees of the County of San Mateo, the San Mateo County Superior Court, and the San Mateo County Mosquito and Vector Control District) and to serve as a prudent administrator of the retirement system. For more information about our organization, visit https://www.samcera.org/.
 
Under direction of the Finance Officer, the Retirement Senior Accountant will plan, assign, direct, coordinate and evaluate the work of professional and fiscal support staff performing accounting and finance activities; create timely and accurate financial statements, administer financial systems, analyze financial data to complete reports and make recommendations; and perform other related duties. This position assists with the development and management of all financial transactions, record keeping of all general and institutional investment activities, pension payroll processes, and human resource administration in SamCERA.
 
In addition to the minimum education and experience requirement, the ideal candidate will demonstrate:
 

• Experience in accounting for general and investment financial activities.
• Knowledge in Generally Accepted Accounting Principles (GAAP) and requirements of Governmental Accounting Standards Board (GASB).
• Experience with project management and process improvement.
• Ability to adapt changes and work with teams.
• Ability to work independently, solve problems with innovative mindset and exercise sound judgment within established guidelines.
• Ability to manage time and deadlines.
• Proficient in Microsoft Excel.

Examples Of Duties:

Duties may include, but are not limited to, the following:

• Plan, direct, supervise, train, review and/or evaluate the work of assigned staff.
• Provide input into selection decisions and disciplinary matters.
• Provide on-going reassessment of current departmental procedures, implement improvements to work flow and prepare up-to-date process documentation.
• Interpret and apply applicable policies and procedures in accordance with the County Employees Retirement Law of 1937.
• Interact with the external auditors to provide adequate data and support during their fieldwork.
• Research various accounting-related issues including, but not limited to, investments, securities lending, general accounting, and retiree payroll.
• Assist the Finance Officer with special projects and other related work as required.
• Provide guidance and training to accounting and other SamCERA staff regarding accounting issues.
• Prepare financial statements and other reports by analyzing and summarizing financial and statistical data; identify significant financial reporting events and prepare footnote disclosures for annual audited financial report.
• Prepare a variety of highly complex and special reports on pension fund activities, budgetary requirements and actuarial analysis.
• Examine and analyze SamCERA’s fiscal operations, recommending enhancements to the department’s record-keeping, financial accounting and budgetary controls.
• Assist in the preparation of annual budgets, including accounting and statistical analysis to support appropriate funding levels. Analyze institutional investment and pension accounting records for use in preparing annual cash flows and budgets.
• Prepare trend analysis report of cash disbursements, forecast, calculate and analyze prepaid contributions, investment income and expenses.
• Develop financial forecast including cash inflows and outflows.
• Prepare journal entries and periodic reconciliations of general ledger, journal, subsidiary accounts, and bank statements.
• Perform related duties as assigned.

QUALIFICATIONS

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities. A typical way to qualify is:
  
Education: Graduation from a four-year college or university with major coursework in accounting, finance, business administration or a closely related field. This classification requires the successful completion of a minimum of twelve semester units of college level accounting coursework.
 
Experience: The equivalent of three years full-time  professional accounting or auditing experience with increasing responsibility throughout the years, including the performance of a variety of accounting and fiscal responsibilities, one year of which must have been in a lead or supervisory capacity in an accounting section or division.
 
Knowledge of: 
 

• The County Employees Retirement Law of 1937 as it pertains to SamCERA procedures.
• Governmental Generally Accepted Accounting Principles (GAAP) and requirements of Governmental Accounting Standards Board (GASB).
• Principles, practices and terminology of institutional investment.
• Project management and leadership techniques.
• Auditing techniques, principles, and practices.
• Accounting software programs.
• General actuarial concepts and terminologies.
• Principles and practices of business data processing, particularly as related to the processing of accounting information.
• Principles and practices of supervision or management.
• Effective verbal and written communication skills.
• Terminologies, concepts and practices related to the processing and maintenance of retirement system records. 

Skill/Ability to: 
 

• Plan, organize, supervise, train and evaluate the work of staff.
• Perform technical, specialized, complex or difficult accounting projects.
• Read and interpret complex employee benefit and pension plan regulations including the County Employees Retirement law of 1937., pertinent codes, accounting guidelines, manuals and plan documents. 
• Apply governmental accounting principles and practices.
• Prepare comprehensive financial reports and budgets.
• Explain complex procedures to coworkers and coach staff in new skills and procedures.
• Identify emerging risk issues and trends and present analysis to management.
• Establish priorities, analyze problems and identify solutions under pressure.
• Meet deadlines and follow-up on responsibilities.
• Prepare and deliver presentations to groups.
• Communicate clearly and concisely, both verbally and in writing.
• Establish and maintain professional relationships with members of the Retirement Board, SamCERA staff, members of the Retirement Association, other governmental agencies, outside corporations, and various consultants.
• Perform complex mathematical and statistical calculations accurately. 

APPLICATION/EXAMINATION

Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination.

Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

Important Information About the Examination Process:
The examination process will consist of the steps detailed in the order below. Because of this examination process, not all applicants meeting the minimum qualifications are guaranteed advancement through the examination process.

1.   Initial review of application materials. At this step, applicants submitting incomplete applications and/or incomplete responses to the supplemental questions, lacking relevant qualifications, and/or not following instructions will be disqualified. Application submissions that do not follow instructions will be rejected. Applicants who pass the initial review will be invited to take an online computer-based examination.

2.  Online computer-based examination (weight:  pass/fail):  Those applicants who pass the initial review process outlined above will receive a link, via email, for the online computer-based examination.  Please make sure to read all notices carefully.  Applicant requests for alternate exam dates will not be granted.  Reasonable accommodations for medical conditions will be considered on a case-by-case basis and must be requested at the time of application.  

3.  Applicants who pass the online computer-based examination will be placed on an eligible list and top ranked candidates will be invited for an interview.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT SCHEDULE:
Final Filing Date for Applications:  Continuous   
Online Computer-Based Examination: TBD

At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day.  

County of San Mateo is proud to be an Equal Opportunity Employer.

HR Contact: Mandy Singh (01132021) (Retirement Senior Accountant-Exempt E-012)

BASIC FUNCTION: 
Under the direction of the Accounting/Budgeting Supervisor, perform a wide variety of professional District-wide accounting and internal auditing duties; assure compliance with applicable laws, codes rules and regulations such as the Governmental Accounting Standard Board (GASB) pronouncements; maintain books of accounts for federal, State and local categorical programs; prepare a variety of financial statements, records and reports.

REPRESENTATIVE DUTIES:
ESSENTIAL DUTIES:
Perform a wide variety of professional District-wide accounting and internal auditing duties; assure compliance with applicable laws, codes rules and regulations such as the Governmental Accounting Standard Board (GASB) pronouncements.

Account for categorical income, expenditures and resource balances by resource, site and program year; initiate and process expenditure transfer requests; adjust and modify journal entries.

Participate in the planning and preparation of the Districts annual budget related to categorical programs; analyze budget and accounting information for validity and appropriate recordation; perform research and prepare adjustments to accounts as necessary.

Prepare and submit a variety of financial reports; prepare materials for the Board of Education and provide assistance in interpreting financial reports and accounting procedures as requested.

Maintain an annual log of activities describing the status of new and on-going programs; provide management and administration with an accurate reference regarding new and on-going programs, due dates for application, requirements for compliance reporting and claims for reimbursements.

Maintain categorical program files including permanent records of grants and entitlement notices and receipts, copies of Board approvals, applications, financial reports and compliance evaluations.

Interpret and apply applicable rules, codes, and regulations related to indirect costs, carryover provisions, general and restricted use of funds and other compliance requirements.

Communicate with and provide information to various District departments and employees to resolve accounting issues and explain interpretation of laws, rules and regulations related to assigned activities; assist in the preparation of financial information included in the State Annual Financial Report.

Serve as a liaison between the District and the provider of mandated cost claims services; assure the District receives the maximum reimbursements for State and federal mandated activities.

Serve as the liaison with the District provider of Medical administrative billing services; assure an orderly compilation of reimbursable hours.

Provide information and assistance to external auditors; respond to audit questions related to categorical programs, mandated costs and Medical administrative billing activities.

Operate a computer and assigned software systems; operate standard office equipment.

Assist in the development of accounting and budgeting procedures for departmental functions; make recommendations regarding accounting or internal control procedures as appropriate.

Train and provide work direction and guidance to staff as directed.

OTHER DUTIES:
Assist in the preparation of financial information related to collective bargaining matters; maintain confidentiality of sensitive and privileged information.

Perform related duties as assigned.

KNOWLEDGE AND ABILITIES:

KNOWLEDGE OF:
Methods, procedures and terminology used in accounting, budgeting and auditing work.
Generally accepted accounting principles.
Principles and requirements of Governmental Accounting Standards Board (GASB)
Preparation of financial statements and comprehensive accounting reports.
Preparation, review and control of assigned accounts.
Budgeting practices regarding monitoring and control.
General accounting and business functions of a school district.
Financial and statistical research and record-keeping techniques.
Applicable laws, codes, rules and regulations.
Correct business English, grammar and composition.
Operation of office equipment including a computer and assigned software.
Oral and written communication skills.
Interpersonal skills using tact, patience and courtesy.
Business mathematics.
Principles of training and providing work direction.

ABILITY TO:
Perform a wide variety of professional District-wide accounting and internal auditing duties.
Apply advanced bookkeeping and financial record-keeping practices to the maintenance of assigned accounting records.
Perform complex accounting, financial and budgeting analysis.
Prepare and maintain accurate financial and statistical records and statements.
Verify, reconcile, balance, audit and adjust assigned accounts.
Make mathematical computations with speed and accuracy.
Compare numbers and detect errors efficiently.
Utilize accounting and auditing practices and terminology applicable to public sector accounting.
Interpret, apply and explain rules, regulations, policies and procedures.
Develop and implement work procedures and financial record-keeping systems.
Communicate effectively both orally and in writing.
Analyze situations accurately and adopt an effective course of action.
Establish and maintain cooperative and effective working relationships with others.
Work independently with little direction.
Plan and organize work.
Meet schedules and time lines.
Maintain confidentiality of sensitive and privileged information.
Operate a variety of office equipment including a computer and assigned software.

EDUCATION AND EXPERIENCE:

Any combination equivalent to: bachelor's degree in accounting, finance or public administration and three years of responsible experience in financial record-keeping, bookkeeping or accounting.

WORKING CONDITIONS:

ENVIRONMENT:
Office environment.

PHYSICAL DEMANDS:
Dexterity of hands and fingers to operate a computer keyboard.
Hearing and speaking to exchange information in person or on the telephone.
Sitting for extended periods of time.
Seeing to read a variety of materials.

The County of San Mateo Office of Public Safety Communications is looking for positive, professional, mature, enthusiastic, flexible, and responsible individuals for 911 Communications Calltaker positions.

Have you always wanted a career in public safety? Do you want to contribute to the community and our public safety partners in a positive and significant way? The 911 Communications Calltaker position may be the one for you! This highly valued position will fulfill your calling, and if desired, can assist in preparing you for promoting to a 911 Communications Dispatcher I.

911 Calltakers perform a variety of telephone and computer aided operational duties in performing call taking of law enforcement, fire, and emergency medical dispatch (EMD) calls, and other public service agency calls including non-emergency and business-related calls, all while receiving on the job paid training.  While working side by side with 911 Dispatchers, you will have unlimited opportunities to enhance your skills in order to be the best you can be or we will help you if your goal is to pursue a career in dispatching.
 

911 Communications Calltaker is an entry level classification. It is distinguished from 911 Communications Dispatcher I in that latter also performs radio responsibilities in addition to call taking. Additionally, the incumbent in the 911 Communications Dispatcher I is expected to learn the more difficult or responsible duties typically assigned to the position in the next higher class of 911 Communications Dispatcher II. In order to promote to the 911 Communications Dispatcher Series, incumbents in the 911 Communications Calltaker classification must apply for the position when it is available and successfully pass recruitment and examination for said position.

Rarely will you ever get a chance to meet the hundreds of people who call for help, yet they'll depend on your voice, your directions, and your knowledge to get through an emergency. No day is ever routine - one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Both will be depending on your calm, firm voice and direction until help can arrive. Using state-of-the-art equipment and training, you'll provide the excellent service and security people have come to expect from San Mateo County Public Safety Communications.

 To be considered for this position, you must have:

• Completed the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) with a minimum T-score of 48 within one year of date of application.  All applicants are responsible for obtaining and submitting their own test scores at the time of application.   For candidates seeking a local resource for testing, please contact The South Bay Regional Public Safety Training Consortium (The Academy) at www.theacademy.ca.gov and self-enroll to take the required test prior to applying for this position. Test dates are limited so please contact The Academy as soon as possible.

South Bay Regional Public Safety Training Consortium

 San Mateo, CA:  650-574-6466

 San Jose, CA:  408-270-6458

Please note, you must register online at www.theacademy.ca.gov for a test session.
NOTE: The Dispatch Academy certification does NOT satisfy the testing requirement.

Test results from other training organizations will be accepted so long as the test administered is the POST Dispatcher Test and it demonstrates a minimum T-score of 48.

For more information about the County of San Mateo Office of Public Safety Communications, visit our website at:  https://911dispatch.smcgov.org

Examples Of Duties:

Employees in this classification are trained in, and perform the following;
 

• Receive business or emergency calls for law enforcement, fire, medical and other public service agencies.
• Prioritize telephone workload, screen calls for the purpose of gathering information to determine nature of call, perform call classification, determine priority, jurisdiction and document activities.
• Read, operate, translate, document and transmit data related to Communications Center technology such as automated mapping, text to 911, Telecommunications Device for Deaf (TDY), and other associated public safety systems.
• Initiate and follow prescribed Communications Center specific protocols, either in manual or automated systems.
• Develop and foster a positive working rapport with direct and in-direct customers, the public and co-workers.
• Testify in court regarding legal proceeding related to dispatch call(s) received.
• Prepare and submit various reports such as incident reports.
• Develop and maintain working knowledge of highways, streets, buildings and major points of interest in the County and adjacent areas.
• Remain current on procedures for manual dispatch operations and communications Center evacuation.
• Provide off hours services as required.
• Perform related duties as assigned.

QUALIFICATIONS

Education and Experience: Any combination of education and experience that would likely provide the knowledge, skills and abilities is qualifying. A typical way to qualify is a minimum of one year experience with customer service contact.

 Knowledge of:

• English language, spelling, grammar and punctuation.
• Customer service and interpersonal communications principles.
• Computer operation and use in office and Communications Center environments.
• Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals.
• Various resources within the County in order to provide referrals to the public and public safety agencies.

 Skill/Ability to:

• Speak, read and write English clearly.
• Communicate clearly and concisely, in English, both orally and in writing.
• Comprehend, interpret, relay and document information via telephone, computer software/ data terminals or other related technology.
• Screen and interpret general data and filter relevant information.
• Learn and operate Computer Aided Dispatch (CAD) Systems and other related technology.
• Read and interpret various mapping devices and relaying pertinent information.
• Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations.
• Perform multiple tasks simultaneously in a fast-paced work environment.
• Listen, understand and relay of information via telephone and in person.
• Remain calm and controlled under stressful periods while projecting a professional demeanor.
• Establish and maintain positive and courteous working relationships with customers, the community and co-workers.
• Work with the Communications Center team while maintaining assigned job responsibilities and duties.
• Anticipate and adapt to fluctuating workloads in the Communications Center.
• Communicate and receive constructive feedback and opinions to affect change.
• Access and refer to information using available resources.
• Read, interpret, understand and follow written and oral instructions and/or information.
• Remain seated for long periods of time.
• Read and interpret text/data on electronic screen or computer printouts and variety of maps.
• Hear in a noisy environment while communicating via telephone or face to face.

 Other requirements of the position:

• Successfully complete a pre-employment medical examination and be subject to polygraph testing.
• Follow strict drug use standards and guidelines.
• Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation.
• Be willing to work day, swing, nights, rotating, holiday, and weekend shifts.
• Be willing to work 12 to 16 hours per day.
• Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments.

APPLICATION/EXAMINATION

Anyone may apply. Proof of completion of the POST Dispatcher Test with a minimum T-Score of 48 within the last year must be attached at the time of application. Responses to the supplemental questions asked on the online application must be provided. A resume will not be accepted as a substitute for the required application materials.
 
Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply' button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply.  All exams will be given in San Mateo County, California, and applicants must participate at their own expense.
  

At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day.

County of San Mateo is proud to be an Equal Opportunity Employer.