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Administrative Services Manager

Utility Billing - Department of Finance

The City of Sunnyvale is seeking an energetic and motivated leader to join the City’s Utility Billing Division.  The Utility Billing Division is responsible for customer service, meter reading, billing, accounting, and auditing for the City’s three utilities (water, wastewater, garbage and recycling).  Utility Billing is also responsible for administering the City’s Business License, backflow compliance, and central cashiering functions.  The Administrative Services Manager will supervise customer service for the City’s cashiering, business license, and utility billing functions of the Finance Department.  This fast-paced position requires a professional with an outgoing personality to ensure a superior customer experience.  Experience managing a high-volume call center would be great but is not required.  Our office is open to the public Monday-Friday from 8:00am to 5:00pm.  Please be aware that remote work is not available for this position.

A complete application consists of a City application and supplemental questionnaire.  The final filing date is August 17, 2020 at 5:00 pm. For complete information regarding this current opportunity, please visit: www.sunnyvale.ca.gov            

Salary: $109,737.00 - $132,330.00 Annually

As one of the largest providers of affordable housing in the Bay Area and a designated Moving To Work (MTW) agency, the award-winning Santa Clara County Housing Authority (SCCHA) is seeking talented individuals looking to make a difference in Silicon Valley.  SCCHA is an independent local government agency that administers the federal Housing Choice Voucher (Section 8) program for approximately 19,000 households and manages more than 2,000 units of affordable housing in Santa Clara County.

If you are looking to help solve one of the most significant problems in the Bay Area and want to be part of a collaborative, innovative organization dedicated to building a better Silicon Valley, then apply today!

Client Support and Outreach Representative

Closing Date: OPEN UNTIL FILLED
Salary: $33.84 - $45.35/hourly DOQ

Under general supervision, provides prompt, courteous, general and technical support, and outreach duties; assists clients to navigate and effectively use software applications, including the Applicant Portal, Tenant Portal, and the Owner Portal as well as other electronic agency products and websites as applicable. Provides general technical support to clients, in person or via telephone, of the Santa Clara County Housing Authority (Agency); identifies software application outreach needs for the Agency’s clients and stakeholders; hosts and coordinates community outreach, workshops and trainings to applicable software users to promote the Agency’s goals related to the software applications; and performs related work as required.

This is a journey-level classification, in which the incumbent is responsible for hosting, coordinating community outreach, workshops and trainings to promote Agency goals related to the software applications, receives and processes clients request for assistance with software applications used in the Housing Department, including the Applicant Portal, Tenant Portal, and the Owner Portal. The Client Support and Outreach Representative receives only occasional instruction or assistance as new or unusual situations arise and is fully aware of the operating procedures and policies of the work unit to which assigned and functions with a high degree of independent judgment and initiative.

RESPONSIBILITIES

• Provides phone and in person support to clients who have questions or need assistance to navigate and effectively use the following software applications: Applicant Portal, Tenant Portal, and the Owner Portal as well as other electronic agency products and websites as applicable.
• Maintains SCCHA website related to the Section 8 program.
• Receives and evaluates requests for service, diagnoses problems, troubleshoots and implements remedial actions, researches documentation and determines solution, and resolves problems with software, security and accesses controls, and systems issues; including creating accounts and resetting passwords, documents and escalates issues to specialized or higher-level staff and/or vendor for resolution as appropriate.
• Receive, review and provide technical expertise with special cases and investigative reports, evaluate reports and issue official action, conduct or participate in informal administrative hearings as required.
• Writes and maintains user and technical operating instructions and documentation; provides training to users on software applications usage, basic computer/smart device navigation, and security practices and advise on best practices.
• Maintains information on scheduled systems maintenance, including upgrades and outages; informs users as needed.

THE POSITION

Tri-City is recruiting for an individual to serve as a Clinical Therapist I/II for the Access to Care (ATC) Team. The Clinical Therapist I/II position will appeal to individuals who are inspired by challenges and opportunities presented in working with an engaged and active community.  The Clinical Therapist I/II will report to a Program Supervisor or Clinical Program Manager.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Conduct same day biopsychosocial assessments with both adults and children;

• Will formulate a differential diagnosis concerning the nature of the mental health challenge;

• Create treatment plans and complete all necessary Electronic Health Record documentation;

• Perform screenings, linkage to resources and provide crisis interventions and crisis assessments;

• Work on a multidisciplinary team to promote recovery and ensure Network Adequacy;

• Ability to work in a fast-paced environment and must have excellent attendance;

• Collaborate with outside agencies to coordinate care for individuals seeking services.

• Perform other duties as assigned, etc.

A complete job description is available upon request.

THE POSITION

Tri-City is actively recruiting for a Clinical Supervisor I for the School Partnership Program. The Clinical Supervisor I will appeal to individuals who are inspired by challenges and opportunities presented in working with children in an engaged and active community. The Clinical Supervisor I will report to the Children’s Clinical Program Manager.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Will oversee the School Partnership Program coordinating, supervising, directing and providing clinical supervision to school-based staff;

• Complete LPS assessments, oversee and provide services for the Pomona, La Verne and Claremont school districts;

• Will provide guidance to subordinates on Agency philosophy, goals, objectives, policies and procedures through casework conferences, staff meetings, and work review;

• Will assist and participate in the development and coordination of in-service training and staff development programs;

• Will supervise, train, evaluate, and participate in the selection of subordinate staff; and initiate and participate in personnel actions in accordance with the Agency’s human resources practices and procedures;

• Will analyze existing caseloads and forecast resource needs;

• Will provide or arrange for clinical supervision of unlicensed staff;

• Will implement and ensure compliance with mandated documentation and quality assurance requirements to ensure efficient and effective operation of the unit in compliance with federal and state regulations;

•  Work on an On-call rotation & other duties as assigned.

A complete job description is available upon request.

For more information and to apply, please visit:

https://www.governmentjobs.com/careers/Cupertino

BACKGROUND

The Fremont Family Resource Center (FRC) is a collaborative effort of 20+ State, County, City and non-profit agencies that support families in a variety of ways.   Services available at the FRC include: adult and youth employment; child care information, referral and subsidies; counseling and case management; housing information; parent support; immigration services; services for the disabled; nutrition services for mothers and children; and health insurance counseling.  

The City of Fremont is the lead organization in the FRC collaborative. The Administrator of the FRC, who reports to the Human Services Director, is responsible for the overall management of the FRC and is supported by a team of 14 including a Deputy FRC Administrator, Facilities Coordinator, Program Coordinators, Clinical Social Workers, Financial Coaches, and office and administrative support personnel.  The FRC is a Division of the Human Services Department of the City of Fremont.

SparkPoint Fremont

Helping families get ahead financially is one of the core strategies identified by the FRC as an effective means of empowering and strengthening families and children. SparkPoint Fremont is part of a Bay Area wide initiative coordinated by United Way Bay Area which provides low-income Bay Area residents with free financial and career coaching and education to help them change their lives.

Cities for Financial Empowerment Fund (CFE) Financial Navigator Program

CFE exists to help government leaders embed systemic financial empowerment programs and policies into city services to improve individual and family financial stability. The Financial Navigators Program aims to provide a rapid deployment of financial empowerment resources as part of Fremont’s emergency response via a phone-based COVID Response program, serving the Tri-Cities, and, in partnership with IRC Oakland, service all of Alameda County.   Navigators will remotely serve residents and help clients navigate critical financial issues and make referrals to other social services and necessary resources. Services to be provided to individual callers will include comprehensive and up-to-date Federal, State and County based government and nonprofit resources, safety net services and financial prioritization guidance.

EXAMPLES OF DUTIES
- Participate in initial training of client management database (Compass) and available resources
- Conduct outbound calls to work directly with clients to assess their needs and select appropriate guidance
- Select appropriate next steps and referrals to resources identified within Compass
- Collect data using Compass
- Follow required protocol and program requirement
- Participate as a team member of SparkPoint Fremont, triage clients to additional services through SparkPoint Fremont and the FRC.
- Other related duties as assigned.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.

The Housing Department is seeking qualified Analysts who will focus on effective grants management using several funding sources: the U.S. Department of Housing and Urban Development (HUD) entitlement programs (CDBG, ESG, HOME, HOPWA); the State of California; and local funds. Many of the contracts relate to homeless response and/or a prioritization of formerly homeless residents for other programs such as tenant-based rental assistance. Some contracts also fund community development infrastructure programs such as the installation of community WiFi networks, City-installed physical infrastructure such as Green Alleyways, and minor repair programs for low-income single family homes.

This position is responsible for delivering high-quality services to implement the funding process, contracting with awarded agencies, and assisting the agencies to design their programs and successfully provide needed services in a way that meets compliance requirements for the various federal, state, and local funding sources that the team administers. Additionally, this position will facilitate procurements, conduct presentations to community-based organizations, and will work closely with the Homeless Response Team.

This position may administer both public service and community infrastructure agreements. Duties include: developing and negotiating contracts, monitoring grant compliance, training grantee staff on funding requirements, monitoring performance and program outcomes, ensuring timely and accurate payments to grantees, responding to HUD audit requests for information, and some presentations to internal and external stakeholders.

Grants analysts are required to develop and maintain excellent working relationships with external organizations and other City departments. They are also responsible for writing clear, accurate, and grammatically-correct reports, correspondence, and City Council memos.

Analysts’ work is inherently detail-oriented, so the ability to learn and follow extensive program rules is extremely important. Ideal candidates should be clear, accurate, and reliable oral communicators who are comfortable working independently but also collaboratively as part of a positive, high-energy team. Analysts’ work is also high volume, fast-paced, with shifting priorities so the ability to maintain focus, be adaptable, and flexible is highly desired. In addition, given the vitally important work that the Grants Management Team is doing to provide funding to organizations that serve vulnerable community members during the COVID-19 crisis, the ideal candidate for this position will be able to excel in a fast-paced environment with changing priorities, and will have personal values that align with the Department’s objectives of serving the community.

Key Responsibilities of the position will include the following:

- Implementing the funding process

- Facilitating procurements

- Evaluating funding applications

- Providing technical assistance to awarded agencies

- Contracting and negotiating with awarded agencies

- Monitoring compliance requirements at the federal, state, and municipal levels

- Reviewing invoices and processing reimbursement requests

- Tracking payments by funding source

- Training grantee staff and departmental staff

- Report writing, correspondence, Council memos

- Following construction-related procurement procedures

This position may prepare, attend, and lead presentations at evening community meetings.

The actual salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Analyst I/II classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. 

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

DEFINITION:

Under direction, the Accountant performs a full range of responsible professional level accounting activities, including maintaining, developing, verifying, and analyzing fiscal records and reports, ensuring compliance with internal controls; prepares financial statements, reviews fiscal records, and monitors financial transactions in accordance with prescribed accountings systems and generally accepted principles of accounting and auditing; provides technical support to Administrative Services Technician; and performs related duties and other work as required.

DISTINGUISHING CHARACTERISTICS:

This position performs journey level professional and highly technical accounting work of a varied nature. The requirement of a conceptual grasp of complex accounting systems and subsystems distinguishes this class from the Administrative Services Technician.

SUPERVISION RECEIVED/EXERCISED:

The Administrative Services Director supervises this position. Incumbents do not routinely exercise supervision over other staff.

Equal Employment Opportunity (EEO) Program Administrator

Alameda-Contra Costa Transit District

SALARY:

$4,116.73 - $4,913.12 Biweekly

$8,919.58 - $10,645.08 Monthly

$107,035.00 - $127,741.00 Annually

OPENING DATE: 07/14/20

CLOSING DATE: Continuous

SUMMARY:

AC Transit is looking for qualified candidates for the Equal Employment Opportunity (EEO) Program Administrator position. Under general direction, the EEO Program Administrator plans, directs, and organizes the activities, operations, and training of District's Equal Employment Opportunity (EEO) plan and programs; investigates complaints and develops the EEO compliance plan to prevent employment discrimination and equal opportunity; ensures District compliance with federal, state, and local EEO laws, regulations, and requirements; serves as a technical expert and resource for the assigned programs including providing extensive, in-depth, and specialized analysis and training; compliance adherence and reporting; develops and implements recommendations for operational, training, and procedural improvements. This classification is responsible for the implementation and day-to-day operations of the assigned EEO programs and activities. This is an at-will, unrepresented classification.

This classification is distinguished from the Program Manager by the latter classification's responsibilities for managing a single or multiple programs with greater breadth, depth, and scope; a greater preponderance of budgetary and administrative accountabilities including supervision of two (2) or more full-time staff; and/or more complex service delivery provisions.

REPRESENTATIVE FUNCTIONS:

REPRESENTATIVE FUNCTIONS may include but are not limited to the following:

• Provides direction and leadership to EEO compliance plan and programs; develops, mentors, and guides staff in achieving goals and objectives; coaches and develops employees; provides constructive feedback on performance and behaviors; reviews and evaluates work; counsels and oversees personnel actions as required.

• Develops, updates, and disseminates procedures, policies, and guidelines related to EEO plan and programs.

• Develops and implements the EEO plan and programs; prioritizes and allocates available program resources; reviews and evaluates program and service delivery, makes recommendations for and executes changes in operations to ensure effective service provision; implements program enhancements and adjustments to meet and maintain goals, and to eliminate and protect against adverse impact and disparate treatment.

• Monitors, directs, and participates in the day-to-day operations to ensure adherence to policies and procedures, that the goals and objectives of the program are met, and that services and projects are being accomplished efficiently and effectively; takes corrective action as necessary; works to strengthen the
• District through improving morale, team building and implementation of programs to develop and train employees.

• Develops a specialized technical training curriculum related to the assigned program, researches, and utilizes effective training techniques; conducts training related to EEO.

• Demonstrates sensitivity to and an understanding of the diverse backgrounds, including but not limited to socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within the District and the community.

• Directs the conduct of studies, investigations, and analyses; presents oral and written reports of findings, and recommendations to the District staff, the General Manager, and the Board of Directors.

• Maintains the confidentiality of sensitive information and neutral position on controversial matters.

• Confers with and represents the organizational unit in meetings with other District departments and divisions; serves as the District representative with a variety of public, business, community groups, and organizations; fosters collaborative working relationships to the benefit of the program and the department/division.

• Monitors and ensures the validity of the District's selection process, leads and/or participates in job fairs and other employment outreach activities, and facilitates District-wide and organizational unit practices and activities to ensure compliance with EEO requirements.

• Provides information and advice to job applicants and District staff at all levels concerning their rights and responsibilities related to EEO plans, programs, and requirements; provides consultation and advises staff regarding EEO problems and complaints.

• Investigates and facilitates the resolution of all internal and external EEO complaints alleging discrimination by the District in hiring, and/or the terms and conditions of employment.

• Analyzes, interprets, and applies EEO directives and guidelines, including court decisions.

• Ensures timely and appropriate response to information requests received in connection with compliance agency investigations of discrimination complaints.

• Compiles and analyzes statistics reflecting workforce and applicant pool composition, the external labor market, and the EEO implications of various policies, practices, and decisions

• Plans and conducts special studies; ensures the maintenance and timely updating of EEO files, records, and related data; develops systems and maintains records that provide for the proper evaluation, control and documentation of assigned activities.

• Develops and monitors the program's budget; oversees the financial well-being of the program by analyzing cost-effectiveness and exercising cost controls; prepares, submits and justifies budget enhancement requests to assigned manager.

• Prepares a variety of written correspondence, reports, agenda items, procedures, directives, staff reports, and other materials; prepares and delivers a variety of oral presentations including Board of
• Director presentations; conducts and/or facilitates meetings and training sessions, as required.

• Stays abreast of changing laws, regulations and procedures pertaining to EEO; best practices and regulatory compliance requirements; communicates business implications, and impact to all key stakeholders including the Board of Directors, executive management, other District staff, and various public and private entities.

• May supervise assigned staff.

• Performs related duties, as required.

MINIMUM QUALIFICATIONS:

Education: Equivalent to Bachelor's degree in Human Resources, Public Administration, Business, Law, or a closely related field. Additional qualifying experience in EEO or other related functions above the minimum may be considered in lieu of the required education on a year-for-year basis.

Experience: Four (4) years of recent and verifiable experience in equal employment opportunity compliance and/or civil rights, including two (2) years that involved responsibility for program planning and development, interpreting and ensuring compliance with complex laws and guidelines, and responding to complaints and/or conducting investigations.

ADDITIONAL INFORMATION:

Physical Requirements: Must maintain the physical condition necessary to (1) perform tasks in an office setting operating a personal computer, keyboards and other peripheral equipment; Must maintain the physical condition necessary to: (1) perform tasks in an office setting operating a personal computer, keyboards, and other peripheral equipment; and may work in the field which requires incumbents to (2) possess physical mobility in order to direct or conduct field studies, and attend external meetings and events.

THIS POSITION IS AN UNREPRESENTED AT-WILL POSITION

To apply, visit: https://apptrkr.com/1963311

The Selection Process: The Human Resources department must receive a completed online application by the filling date. If this recruitment is "Continuous," it may be closed at any time without notice. Applications will be screened for job-related qualifications, and those candidates who best meeting the qualifications listed on this Job Announcement will be invited to participate in an examination process that may include written, oral and/or performance segments. Current District employees must have satisfactory attendance and performance records. Finalists will be placed on an Eligibility List. When filling vacancies, the Human Resources Department will refer the top candidates to the hiring department for final screening and recommendation. Per Board Policy, selected candidates may require background checks performed on their criminal and/or financial records.

Benefits: All employees hired on or after January 1, 2016, may be in the District's Tier II pension plan covered by the Public Employees' Pension Reform Act of 2013 (PEPRA). As such, he/she may be required to contribute 6% or more of annual income towards the cost of his/hers District pension.

ADA Compliant and Drug-Free Workplace: The Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities. If you have a need for an accommodation, please call Human Resources at (510) 891-4783.

The Alameda-Contra Costa Transit District has established the goal of a 100 percent drug and alcohol-free workplace. Applicants will be required to undergo drug and alcohol testing prior to employment and those in safety sensitive positions will be subject to further drug and alcohol testing through their period of employment, including random drug and alcohol testing.

Equal Opportunity Employer

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