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The City of Livermore has an exciting employment opportunity for the position of Public Works Supervisor (Fleet Services).  Apply at www.cityoflivermore.net/jobs by 5 p.m. on January 31, 2020.

THE POSITION

The Public Works Supervisor plans, organizes, and coordinates the operation and maintenance activities of the fleet section; develops specifications for purchasing of equipment and vehicles as per the City’s needs; establishes guidelines and methods for equipment and vehicle maintenance; implements and administers policies, procedures, and programs for the section; administers the vehicle loss program and fleet policy and other programs and policies; participates on committees, such as the Central Safety Committee; implements, administers, and maintains automated systems such as the equipment management system and automated fuel system software programs and other programs; recommends annual fleet replacements; and establishes performance standards and safety training of all staff.  

Sonoma County Library

Announces an Employment Opportunity

LIBRARIAN I or II, ADULT SERVICES – NORTHWEST LIBRARY

40 HOURS PER WEEK – FULL TIME

We are seeking a customer service driven library professional with excellent communication skills for our full-time Adult Services Librarian position at the Northwest Regional Library. The ideal candidate will have strong outreach, technical, and training skills and be willing to work in a sometimes fast paced and often vibrant “all ages” environment. Share your talents and abilities while utilizing your librarian skills for community partnerships, basic to advanced computer training and downloadable Audio and eBook device help for the public. Spanish Bilingual Skills Preferred-Please complete the required supplemental questionnaire.

THE POSITION:

Please see the attached job specifications for full details about this position.

Under general supervision, this full-time, benefitted position provides excellent customer service while performing a variety of professional adult library services, including reference, reader’s advisory, collection development, event planning, outreach, digital literacy training for the public, and performs related work as assigned.

TYPICAL TASKS include, but are not limited to:

•     Provides general reference and reader’s advisory services
•      Explains library policies and procedures to patrons and staff
•      Assists, advises and instructs patrons on the use of library materials and equipment, including automated catalogs, the Internet, various software, eBooks and audio book reading and listening devices and digital literacy in general
•      Conducts reference searches using a variety of database, online, and other search techniques
•      Helps to maintain and select the addition of books, reference materials, CD’s, DVD’s, electronic media, and other library materials
•      Assists at the Circulation Desk when needed.
•      Assists in and/or directs the preparation of exhibits and the organization and presentation of a variety of programs and events, as well as forming community partnerships for co-events
•      Leads book discussion groups
•      Promotes the Library out in the community, at schools, and events, and provides written outreach through community publications as well as press releases and other promotions; may represent the Library in meetings with the community or special interest groups
•      Helps to maintain social media connectivity to the library public.
•      Works collaboratively with staff, the community and special interest groups.
•      The Librarian II performs all of these tasks but at a more difficult, higher level. May serve as
• Person-in-Charge when Branch Manager is absent.

MINIMUM QUALIFICATIONS:

Education and Experience: Master of Library and Information Science (MLIS), Master of Library Science (MLS), or Master of Science in Library Science (MSLS) degree from an accredited college or university. The Librarian II requires two years of appropriate professional experience working as a professional librarian, preferably in a public library. Must have a valid California driver’s license. Spanish bilingual skills preferred.

SALARY RANGES:            Librarian I -   $30.85/hour to $38.52/hour

                                           Librarian II - $32.40/hour to $40.46/hour

CLOSING DATE:                5:00 pm, Wednesday, February 12, 2020

APPLICATION PROCESS:  Please go to https://www.calopps.org/sonoma-county-library to apply.  Applications must be complete and submitted by the final filing date in order to be considered.  Incomplete and/or inaccurate applications may result in disqualification from the recruitment process. Resumes will not substitute for a completed application. Please attach transcript document(s).

The application process may contain one or more of the following steps: a supplemental application, written test(s), skills assessment(s), and/or oral examination(s). 

REQUEST FOR ACCOMMODATION: Sonoma County Library will make reasonable accommodations in the recruitment process to accommodate applicants with disabilities. If you are invited to participate in an examination or interview and have a disability for which you require an accommodation, please contact the Human Resources Department at (707) 545-0831 extension 1591 or dkatzung@sonomalibrary.org as soon as possible to make arrangements for your accommodation. Requesting accommodations at least 3 working/business days before the scheduled event will help to ensure availability. For further information regarding disability accommodations provided by the Library and related matters, see the Library’s website at https://sonomalibrary.org/accessibility.

EMPLOYMENT INFORMATION:

Employment offers will be contingent upon a successful pre-employment verification/criminal records clearance. Having a criminal record will not necessarily disqualify an applicant from employment.

Current Sonoma County Library Employees:  Please review the MOU, amended Article 10.5 regarding Part-time Employee Benefits to see how changing your status from full-time to part-time as a result of accepting a part-time position will impact your benefit premium costs for health, dental, and vision plans.

The list established from this recruitment may be used to fill future positions as they occur during the active status of the list.

The Sonoma County Library is an Equal Opportunity Employer

    OCTOBER 2015

                FLSA: EXEMPT

LIBRARIAN I

                                                                    Represented

Under direct to general supervision, provides excellent customer service, performs a variety of professional Library services in assigned areas such as adult services, children’s services, youth services, and outreach programs; provides technical and/or direct library services to the community and contributes to the development of programs and services for target audiences, reference, collection development, and/or original cataloging; assists with the identification of current community needs and the projection of future needs; and performs related work as required.

Receives direct to general supervision from a Division Manager, Central Branch Manager, Branch Manager, or other management staff.  May provide technical direction and training to technical and paraprofessional staff and volunteers.

Class Characteristics

This is the entry-level class in the professional Librarian series and is designed to provide incumbents with the experience and training necessary to plan, organize, and provide library program services at the journey level with a minimum of supervision.  Work may involve assignments in any library service area that requires the application of fundamental library science principles and practices including children’s services, young adult services, adult services, reference, collection development, or cataloging.  Assignments are typically limited in scope and within the design and procedural framework established by higher-level employees.  As knowledge and experience are gained, the work becomes broader in scope; assignments are more varied, and are performed with more independence.  Incumbents may serve as “Person-in-Charge” for assigned shifts.  This class is distinguished from Library Associate in that it has greater responsibilities requiring a broader scope and depth of technical knowledge and professional training.  The class is further distinguished from Librarian II in that the latter is the full journey professional level, capable of performing the full range of assigned functions with considerable independence and judgment.  The Librarian I may promote to Librarian II after gaining sufficient experience to perform competently at the full journey level.

Examples of typical JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Provides assistance to and advises patrons, including children, young adults, adults and senior citizens in the effective use of Library collection, facilities and services; demonstrates the use of library resources, tools, equipment, and electronic reference sources; assists with digital downloads.
• Answers readers’ advisory and general reference questions from telephone, webpage and in-person queries by accessing a variety of print and non-print resources, including electronic resources.
• Participates in collection management of multi-media resources for an assigned area of the Library; reviews and analyzes collection use; recommends books and materials for purchase based on patron needs and attention to the variety of ages, abilities, education, interests, cultures, and socioeconomic backgrounds.
• Performs outreach to the community, community organizations, and schools; informs community members and organizations about library services, programs, and collections.
• Organizes, maintains, and catalogs/indexes a variety of print and digital materials.
• Performs original cataloging of print and non-print materials; maintains and updates catalog files.
• Reviews new publications and collection materials and selects materials and resources for acquisition or disposition as appropriate.
• Participates in the preparation of exhibits and the organization and presentation of a variety of programs for library patrons.
• Participates in meetings, committees, or projects intended to enhance services or promote consistent policies and procedures across the department.
• Enforces rules related to library patronage and borrower policies.
• Responds to suggestions, requests, or concerns from library users or community members.
• Participates in meetings and continuing education programs as appropriate. 
• Compiles library activity reports and statistics.
• May participate in circulation functions at a public service desk as needed.
• Performs other duties as assigned.

competencies

Knowledge of:

• Principles, practices, procedures, techniques, and materials of professional library work, including library reference, collection development, and other professional library services.
• Techniques and practices of adult, young adult, and children’s services, including provision of reader’s advisory services, and juvenile literature and program presentation.
• Principles, techniques, and procedures in cataloging, indexing, classifying, and organizing library materials.
• Principles, practices and techniques of public relations, community outreach, and service promotion.
• Principles, practices, and techniques of creating, organizing, and presenting a variety of programs for library patrons.
• Principles and techniques used in bibliographic research.
• General library materials selection, de-selection, and weeding standards.
• Library services and available resources.
• Recent technological, professional, and societal developments, current literature, and sources of information related to library services.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Record keeping principles and procedures.
• Modern office practices and technology, including personal computer hardware and software applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, local municipalities, and Library staff.

Ability to:

• Perform professional library tasks as assigned including reference, readers’ advisory, program and service development, collection development, and cataloging.
• Advise patrons on reference sources and methods,
• Perform detailed reference searches using online, print and other methods.
• Provide reader’s advisory services and referrals to patrons of various age groups.
• Instruct patrons and staff in the use of catalogs and reference tools.
• Identify the needs of the public and participate in collection development by evaluating and recommending materials for acquisition.
• Explain policies and procedures to patrons and staff.
• Use initiative and independent judgment within established procedural guidelines.
• Organize own work and set priorities.
• Maintain accurate records and files.
• Prepare clear and concise reports and other written materials.
• Use computer and other technology, including software, hardware, and the Internet sufficient to be able to assist customers, conduct research, prepare reports, and use email and other communications technologies.
• React tactfully and diplomatically during interactions with staff, the public, community groups while appropriately adhering to and enforcing sound library policies, procedures, and practices.
• Make sound, independent decisions within established policy and procedural guidelines.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Qualifications

Education and Experience:

Master of Library and Information Science (MLIS), Master of Library Science (MLS), or Master of Science in Library Science (MSLS) degree from an accredited college or university.

Licenses and Certifications:

Must possess and maintain a valid California Class C Driver License.

Physical Demands

Must possess mobility to work in a standard office and library setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; hearing and speech to communicate in person, before groups, and over the telephone; and the ability to operate a motor vehicle in order to travel to various branches, meeting sites, educational institutions, and community events.  This classification primarily works indoors and requires movement between work areas.  Finger dexterity is needed to access, enter, and retrieve materials and data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information.  May push and pull carts and shelving units weighing up to fifty (50) pounds.  Positions in this classification occasionally shelve books and lift and carry reports, records, and materials that typically weigh less than twenty-five (25) pounds.

Environmental Elements

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

May be required to work flexible schedules including evenings and weekends.

     OCTOBER 2015

                FLSA: EXEMPT

LIBRARIAN II

                                                      Represented

Definition

Under general supervision, provides excellent customer service, performs a variety of professional Library duties in assigned areas such as adult services, children’s services, youth services, and outreach programs; provides technical and/or direct library services to the community and contributes to the development of programs and services for target audiences, reference, collection development, and/or original cataloging; assists with the identification of current community needs and the projection of future needs; and performs related work as required.

Receives general supervision from a Division Manager, Central Branch Manager, Branch Manager, or other management staff.  May provide technical direction and training to technical and paraprofessional staff and volunteers, and less experienced librarians.

Class Characteristics

This is the journey-level class in the professional Librarian series that functions as a specialist in a major program area such as children’s, young adult, adult, or cataloging, although incumbents may be temporarily assigned to other than the primary assignment as needs require. The Librarian I may promote to Librarian II after gaining sufficient experience to perform competently at the full journey level.  Appointment to Librarian II requires that the employee possess sufficient experience to perform competently at the full journey level.  Incumbents are expected to function independently with programs, projects, or technical assignments, provide training to other staff and volunteers, and lead projects and programs within their area of specialty.  Work may involve assignments in any library service area that requires the application of fundamental library science principles and practices, including children’s services, young adult services, adult services, reference, collection development, or cataloging.  Assignments may include responsibility for piece of a major countywide function.  Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the program or service area to which assigned.  Incumbents may serve as “Person-in-Charge” for assigned shifts.  The Librarian II is distinguished from Librarian III by the latter’s greater complexity of assignments, responsibilities that span multiple Library service areas, overall administration of a highly specialized and unique countywide function, the expectation to work with a greater amount of independence, exercising judgment and initiative, and the provision of supervision to support, technical, and paraprofessional staff and volunteers, as well as, part-time professional Librarians.    

Examples of typical JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Develops, implements, and evaluates services and programs in a designated area such as adult services, children’s services, young adult services, and outreach.
• Provides difficult and extensive assistance to and advises patrons, including children, young adults, adults and senior citizens in the effective use of Library collection, facilities and services; demonstrates the use of library resources, tools, equipment, and electronic reference sources, including automated catalogs and Internet software; assists with digital downloads.
• Answers routine to complex readers’ advisory and general reference questions from telephone, webpage and in-person queries by accessing a variety of print and non-print resources, including electronic resources.
• Participates in collection development and management of multi-media resources for an assigned area of the Library; reviews and analyzes collection use; recommends books, reference materials, audiovisual materials, electronic media, Internet resources and other library materials for purchase based on patron needs and attention to the variety of ages, abilities, education, interests, cultures, and socioeconomic backgrounds; may select books for a countywide collection; may manage collection budgets on a local or countywide basis.
• Recommends acquisition of equipment and policy and procedure revisions to improve patron service and efficiency in assigned program areas including adult, young adult, children, website services, or cataloging.
• Provides outreach to the community, community organizations, and schools; informs community members and organizations about library services, programs, and collections.
• Organizes, maintains, and catalogs/indexes a variety of print and digital materials, including government documents, maps, and pamphlets.
• Performs original cataloging of print and non-print materials; maintains and updates catalog files.
• Reviews new publications and collection materials and selects materials and resources for acquisition or disposition as appropriate.
• Participates in meetings, committees, or projects intended to enhance services or promote consistent policies and procedures across the department.
• Enforces rules related to library patronage and borrower policies.
• Responds to suggestions, requests, or concerns from library users or community members.
• Participates in meetings and continuing education programs as appropriate. 
• Represents the library in meetings with the community or special interest groups.
• Participates in library meetings related to assigned area.
• If assigned as an adult, young adult, or children’s librarian, directs the preparation of exhibits, organizes and presents programs, selects and recommends books and other materials including electronic media or online resources suitable for those being served, and provides reference services using a variety of media.
• If assigned as a cataloger oversees copy cataloging and creates original cataloging records, coordinates procedures for adding and deleting items with branch staff, maintains library standards for bibliographic records, upgrades catalog records as needed, and interprets cataloging policies to staff.
• May translate library materials from English into another language. 
• May plan and direct the work of non-librarian staff or volunteers.
• Compiles library activity reports and statistics.
• May participate in circulation functions at a public service desk as needed.
• Performs other duties as assigned.

COMPETENCIES

Knowledge of:

• Principles, practices, procedures, techniques, and materials of professional library work, including library reference, collection development, and other professional library services.
• Techniques and practices of adult, young adult, and children’s services, including provision of reader’s advisory services, and juvenile literature and program presentation.
• Principles, techniques, and procedures in cataloging, indexing, classifying, and organizing library materials.
• Principles, practices, and techniques of public relations, community outreach, and service promotion.
• Principles, practices, and techniques of creating, organizing, and presenting a variety of programs for library patrons.
• Principles and techniques used in bibliographic research.
• General library materials selection, de-selection, and weeding standards.  
• Library services and available resources.
• Techniques for promoting and publicizing library services, programs, and events.
• Recent technological, professional, and societal developments, current literature, and sources of information related to library services.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Record keeping principles and procedures.
• Modern office practices and technology, including personal computer hardware and software applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for effectively representing the Library in contacts with governmental agencies, community groups, various business, professional, educational, and regulatory organizations, and the public.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, local municipalities, and Library staff.

Ability to:

• Perform professional library tasks as assigned including reference, readers’ advisory, program and service development, collection development, and cataloging.
• Create, organize, and/or present appropriate programs for target age group.
• Advise patrons on reference sources and methods,
• Perform detailed reference searches using online, print and other methods.
• Provide reader’s advisory services and referrals to patrons of various age groups.
• Instruct patrons and staff in the use of catalogs and reference tools.
• Identify the needs of the public and assist with collection development by evaluating and recommending materials for acquisition.
• Explain policies and procedures to patrons and staff.
• Use initiative and independent judgment within established procedural guidelines.
• Organize own work and set priorities.
• Maintain accurate records and files.
• Prepare clear and concise reports and other written materials.
• Use computer and other technology, including software, hardware, and the Internet sufficient to be able to assist customers, conduct research, prepare reports, and use email and other communications technologies.
• React tactfully and diplomatically during interactions with staff, the public, community groups while appropriately adhering to and enforcing sound library policies, procedures, and practices.
• Make sound, independent decisions within established policy and procedural guidelines.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Qualifications

Education and Experience:

Master of Library and Information Science (MLIS), Master of Library Science (MLS), or Master of Science in Library Science (MSLS) degree from an accredited college or university; two (2) years of experience as a professional librarian.

Licenses and Certifications:

Must possess and maintain a valid California Class C Driver License.

Physical Demands

Must possess mobility to work in a standard office and library setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; hearing and speech to communicate in person, before groups, and over the telephone; and the ability to operate a motor vehicle in order to travel to various branches, meeting sites, educational institutions, and community events.  This classification primarily works indoors and requires movement between work areas.  Finger dexterity is needed to access, enter, and retrieve materials and data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information.  May push and pull carts and shelving units weighing up to fifty (50) pounds.  Positions in this classification occasionally shelve books and lift and carry reports, records, and materials that typically weigh less than twenty-five (25) pounds.

Environmental Elements

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

WORKING CONDITIONS

May be required to work flexible schedules including evenings and weekends.

Sonoma County Library

Announces an Employment Opportunity

LIBRARY SPECIALIST – SONOMA VALLEY

40 HOURS PER WEEK – FULL TIME

We have a full-time opening at the Sonoma Valley Regional Library. The position will perform routine library work and provide excellent customer service to our patrons. Spanish Bilingual Skills Preferred. Scheduled hours are currently Tuesday through Saturday 9 am-6 pm; hours may also include one evening per week, and may alternate between a Monday-Friday and Tuesday-Saturday schedules every several months.  Please fill out Supplemental Questionnaire.

 THE POSITION:

Please see the attached job specifications for full details about this position.

TYPICAL DUTIES include, but are not limited to:

• Uses a computer to enter and retrieve information, locate library materials, and charge and discharge materials.
• Registers patrons, enters patron information into library database, and issues new and replacement library cards; updates patron records and accounts.
• Answers patron questions about library accounts; resolves patron account issues and circulation problems such as partial returns, claims returned, and damaged and lost items
• Informs patron of and advises patrons on library policies, procedures, operations and services in person and over the telephone; interprets circulation policies and procedures to the public
• Demonstrates and provides basic assistance in using library technology equipment including self-service checkout machines, public computers, copy machines and microfilm readers; refers more technically advanced questions and demonstrations to appropriate staff
• Provides assistance to patrons by answering basic questions about the location of general sections of the library collection; refers patrons to the appropriate library staff, desks and departments
• May provide basic reference (i.e. informational and directional) in person or on the telephone using the online catalog, library databases, and other immediately available resources to assist in the location of specific items
• Carries out hold list responsibilities, fills hold requests; searches shelves for holds, scans items into the automated computer system and prints hold slips; maintains hold shelves.
• Carries out other responsibilities pertinent to computer generated reports and searches, including searches for trace, missing and lost items.

MINIMUM QUALIFICATIONS: Equivalent to the completion of the twelfth (12th) grade and two (2) years of library, customer service, clerical or office support work experience.  An Associate’s degree, or higher, from an accredited college or university can substitute for the required experience.  Spanish Bilingual skills preferred.

 DESIRED SKILLS AND ABILITIES:

• Ability to remain tactful when working with the public 
• Close attention to detail
• Ability to work independently while following established procedures
• Bilingual skills in Spanish preferred

WORKING CONDITIONS:

Incumbent will perform repetitive arm/hand movements using a keyboard and mouse, and will grasp/handle materials that weigh up to and occasionally more than 25 pounds. Incumbent will push wheeled carts weighing up to or occasionally more than 100 pounds.

SALARY RANGE:               $23.51/hour to $29.37/hour plus benefits

CLOSING DATE:                5:00 pm, Tuesday, February 11, 2020

APPLICATION PROCESS:  Please go to https://www.calopps.org/sonoma-county-library to apply.  Applications must be complete and submitted by the final filing date in order to be considered.  Incomplete and/or inaccurate applications may result in disqualification from the recruitment process. Resumes will not substitute for a completed application. Please attach transcript document(s).

The application process may contain one or more of the following steps: a supplemental application, written test(s), skills assessment(s), and/or oral examination(s). 

REQUEST FOR ACCOMMODATION: Sonoma County Library will make reasonable accommodations in the recruitment process to accommodate applicants with disabilities. If you are invited to participate in an examination or interview and have a disability for which you require an accommodation, please contact the Human Resources Department at (707) 545-0831 extension 1591 or dkatzung@sonomalibrary.org as soon as possible to make arrangements for your accommodation. Requesting accommodations at least 3 working/business days before the scheduled event will help to ensure availability. For further information regarding disability accommodations provided by the Library and related matters, see the Library’s website at https://sonomalibrary.org/accessibility.

EMPLOYMENT INFORMATION:

Employment offers will be contingent upon a successful pre-employment verification/criminal records clearance. Having a criminal record will not necessarily disqualify an applicant from employment.

Current Sonoma County Library Employees:  Please review the MOU, amended Article 10.5 regarding Part-time Employee Benefits to see how changing your status from full-time to part-time as a result of accepting a part-time position will impact your benefit premium costs for health, dental, and vision plans.

The list established from this recruitment may be used to fill future positions as they occur during the active status of the list.

The Sonoma County Library is an Equal Opportunity Employer

LIBRARY SPECIALIST

Represented

Definition

Provides excellent customer service, performs a variety of clerical and technical library work related to materials support, circulation activities, and direct customer service within the Public Services Division; performs basic activities in acquisitions and processing, cataloging, and/or inter-library loan within the Collection Services Division according to defined procedures; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

This class works under general supervision, by a Supervising Library Specialist, Branch Manager, or other Librarian classification, wherein the assigned duties require the exercise of judgment or choice among pre-established actions, sometimes without clear precedents, but with concern for the consequences of the action. The employee may or may not work in close proximity to his/her supervisor. At the Public Services level, the employee may provide branch specific assistance to volunteers, Library Aides, and other inexperienced staff. At the Collection Services level, the employee may provide work direction and assistance to volunteers, Library Aides and other inexperienced staff in specific area of function.

Class Characteristics          

This is the journey-level materials support and customer service class in the clerical and technical library support series, assigned responsibility for the full range of circulation or collection services activities, including direct patron support and routine ordering, receiving, cataloging, and processing tasks.  Incumbents advise patrons of library policies, procedures, and services, resolve customer issues within established policies, and provide basic technological and reference support to customers.  Responsibilities also include assisting and training patrons on self-service equipment, answering routine directional and informational questions, and referring the more difficult technical or involved questions to appropriate paraprofessional or professional library staff. 

At this level, incumbents work independently within identified parameters and resolve problems of diverse scope where analysis requires evaluation of identifiable factors.  Maintaining confidentiality and security of patron accounts is an important part of the position.  Performance expectations include the application of broad job knowledge in performance of the full range of responsibilities within the classification.  This classification also performs shelving work and incumbents may provide general administrative and clerical support as needed.

Examples of typical JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

All Assigned Areas:

• Maintains accurate and detailed records, verifies accuracy of information, researches discrepancies, and records information.
• Performs other duties as assigned.

Public Services Assignments:

• Uses a computer to enter and retrieve information, locate library materials, and charge and discharge materials.
• Registers patrons, enters patron information into library database, and issues new and replacement library cards; updates patron records and accounts.
• Answers patron questions about library accounts; resolves patron account issues and circulation problems such as partial returns, claims returned, and damaged and lost items
• Informs patron of and advises patrons on library policies, procedures, operations and services in person and over the telephone; interprets circulation policies and procedures to the public
• Demonstrates and provides basic assistance in using library technology equipment including self-service checkout machines, public computers, copy machines and microfilm readers; refers more technically advanced questions and demonstrations to appropriate staff
• Provides assistance to patrons by answering basic questions about the location of general sections of the library collection; refers patrons to the appropriate library staff, desks and departments
• May provide basic reference (i.e. informational and directional) in person or on the telephone using the online catalog, library databases, and other immediately available resources to assist in the location of specific items
• Levies and collects fines and payments for lost, damaged and overdue materials; may waive fines and fees to a certain amount, and refers fine waiver questions and requests for larger amounts to a supervisor or manager.
• Carries out hold list responsibilities, fills hold requests; searches shelves for holds, scans items into the automated computer system and prints hold slips; maintains hold shelves.
• Carries out other responsibilities pertinent to computer generated reports and searches, including searches for trace, missing and lost items.
• Balances cash drawers and vending machine monies, and prepares deposits for the Budget and Finance Department.
• Retrieves, gathers, checks in, and organizes, sorts, routes and shelves materials
• May collect, receive, and process returned materials using a sorting machine.
• Ensures library material is in proper order and appearance (e.g. shelf facing).
• Sorts book and media delivered from other locations according to their branch stickers or patron hold/request slips; prepares materials for delivery to other branches and library systems.
• Keeps library premises clean and in good order, collects loose books and materials, and performs item counting and sorting.
• Keeps magazines, periodicals, newspapers, telephone books, and other materials current and available for the public
• Refers more professionally advanced reference questions to appropriate library staff.
• Searches for and corrects sorting errors on bookshelves; relocates library materials as required
• Notifies management and/or security of issues related to public and/or safety.
• Cleans, mends, and repairs library materials according to effective conservation techniques within branch parameters; replaces bar codes, radio-frequency identification (RFID) tags and other identification as necessary.
• Orders supplies, distributes mail and prepares outgoing mail.
• May perform minor and routine maintenance on copy machines or computers.
• Maintains and processes various files, records, and reports; may perform other clerical and general office support tasks.

Collection Services Assignments – All:

• Uses a computer and the Integrated Library System (ILS) to enter and retrieve information, record statistics, perform basic circulation functions, to locate library materials and/or to route processed materials to appropriate branches.
• Applies and encodes radio-frequency identification (RFID) tags.
• Accurately prints and applies bibliographic labels and spine labels.

• Processes new and current books, materials, periodicals, and gifts.
• Prepares materials for placement into circulation by covering books, applying appropriate labels, stickers, and other identifying materials.
• May be assigned to staff the Reception Desk at Library Headquarters; greets and directs visitors, monitors the public entrance of Headquarters; answers and transfers incoming phone calls to administration.

Acquisitions Assignments:

• Places orders for new books and materials in all formats; creates purchase orders in the Integrated Library System (ILS); receives and enters invoices into ILS; files invoices.
• Receives and organizes shipments of library materials; opens boxes and unpacks contents; verifies that contents of shipment match packing slip; inspects condition of materials.
• Communicates with external vendors; reports shortages, damaged items and other discrepancies to the appropriate vendor.
• Places orders for departmental supplies; distributes supplies to vendors and branches as needed.
• Manages Book Club inventory for the system; compiles annual calendar of book discussion group meetings; distributes books to branches.
• Oversees inventory, distribution to branches, and restocking of community resources.
• Opens, organizes and date stamps magazines, newspapers and microfilm received in the mail; review periodicals for damage and requests replacement issues from vendor; checks in periodical issues in the ILS; prints and applies periodical labels and barcodes; makes changes to serial control records and prediction patterns as needed; distributes periodicals to branches.

Cataloging Assignments:

• Accurately performs copy cataloging; searches for and verifies the correct catalog entry; edits catalog records according to local procedures; verifies call numbers according to established standards and guidelines.
• Reviews vendor-provided MARC records for accuracy; makes corrections as needed; maintains accurate bibliographic records and call numbers.
• Sorts and distributes incoming materials to the appropriate department.
• Prepares material from special collections for mending, binding, archival housing, and processing based on current standards and techniques for preservation and conservation; operates bindery machine.
• Monitors Cataloging email account for change requests, corrections, inquiries, and potential projects; makes changes and corrections; updates information when making reassignments and changes in the ILS; interfaces with all branches and levels of staff regarding cataloging changes.
• Participates and assists with one-time special projects such as retrospective call number changes, relabeling projects, and preparing, linking and uploading records for digital collections.

Interlibrary Loan Assignments:

• Processes incoming and outgoing Interlibrary Loan material.
• Receives and opens Interlibrary Loan materials from other library systems in the mail; processes for distribution to branches.
• Processes returns of Interlibrary Loan material from branches and from other library systems
• Processes and packages library materials to mail to other library systems.
• Sorts mail; distributes mail; uses postage machine to print postage and prepare outgoing mail.

Qualifications

Knowledge of:

      Core library operating principles, including confidentiality of customer information, freedom of information, and intellectual freedom.

• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors and Library staff.

• Alphabetic and numeric systems for classifying and organizing library materials.
• Standard library practices and procedures including circulation.
• Applications of automated library systems.
• Principles, practices, and techniques of effectively dealing with the public and public relations.

• Library classification, cataloging, and bibliographic terminology.

• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.

• Basic record keeping principles and procedures.
• Basic principles and practices of data collection and report preparation.
• Basic arithmetic principles and cash handling.
• Modern office practices, methods and computer equipment.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Basic training principles.

Ability to:

• Maintain accurate logs, records, and basic written records of work performed.
• Inspect the work of staff and volunteers; maintain established quality control standards; train staff in proper work procedures within defined guidelines.
• Identify and implement effective course of action to complete assigned work.

• Follow department policies and procedures related to assigned duties.
• Understand and follow oral and written instructions.

• Operate modern office equipment including computer equipment and specialized library services software applications programs.

• Organize own work, set priorities, and meet critical time deadlines.

• Make sound, independent decisions within established policy and procedural guidelines.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Equivalent to the completion of the twelfth (12th) grade and two (2) years of library, customer service, clerical or office support work experience.  An Associate’s degree, or higher, from an accredited college or university can substitute for the required experience. 

Licenses and Certifications:

None.

Physical Demands

Must possess mobility to work in a standard office and library setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; hearing and speech to communicate in person, before groups, and over the telephone.  This classification primarily works indoors and requires movement between work areas.  Finger dexterity is needed to access, enter, and retrieve materials and data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification frequently bend, stoop, kneel, and reach to retrieve and shelve materials.  Employees may be required to either sit or stand for prolonged periods of time.  Incumbents must possess the ability to lift, carry, push, and pull items, storage containers, and shelving units weighing an average of 20 pounds, and up to 50 pounds of weight, in order to move materials from one place to another, with the aid of lifting/moving equipment.

Environmental Elements

Employees primarily work in an office/library environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.  Employees in assignments providing direct assistance to the public can expect to have rare, occasional, or frequent interaction with abrasive, disruptive, and/or disorderly members of the community. 

WORKING CONDITIONS

May be required to work flexible schedules including evenings and weekends.

THE POSITION

Tri-City is looking to fill multiple vacancies for the part-time (20 hours per week) Clinical Therapist I/II position for the Children’s Outpatient Program (COP). The Clinical Therapist I/II is a school partnership (SPT) position and will appeal to bilingual individuals who are passionate about working with children, adolescents, young adults and their families and may have or would like experience in a school setting.  The Clinical Therapist I/II will report to the School Partnership Program Supervisor.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Provide individual, family, collateral and group therapy for children, adolescents, and youth with mental illness;
   
• Provide crisis intervention and case management as needed at the school site in Pomona, California;
   
• Conduct mental health assessments, treatment plans, provide crisis intervention as needed and complete all necessary documentation;

• Collaborate with school staff regarding student mental health needs and maintain regular contact with parents;

• Ensure that documentation is updated in Electronic Health Record (EHR) regularly;

• Screen and track school referrals, etc. & other duties as assigned.

THE POSITION

Tri-City is looking for one individual to serve as a Facilities Maintenance Technician II for the Facilities Division within the Operations Department. The Facilities Maintenance Technician will to perform maintenance, security, and housekeeping functions to ensure the safety and aesthetics of all Agency facilities.  This position will report to the Facilities Manager.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Maintain agency equipment, property and vehicles;
   
• Perform moderately difficult building maintenance repair work to Agency facilities and Agency housing units & leased properties;
• As assigned, perform unskilled, semi-skilled and/or skilled craft related work in such areas as carpentry, electrical, masonry, painting, plumbing, and refrigeration in the maintenance, repair, and alteration of buildings, facilities, and equipment;

• Monitor access to storage facilities and ensure security and order of storage units; Move and secure furniture, wall fixtures and equipment;

• Respond to work order requests; complete work on a timely basis; prepare and maintain records of performed work and services; Set up and break down for meetings; Completion of the Safety Maintenance Checklist Report;

• Ensure cleanliness of the Agency interior and exteriors premises, which includes cleaning windows, cleaning up spills and foods quickly; and maintain sanitation equipment and supplies;

• Enforce building related codes, including adopted California Building Code, California Mechanical Code, California Plumbing Code, California Electric Code, California Residential Code, California Green Building Code, California Energy Code, and local ordinances.

• Maintain vehicle logs and ensure maintenance, safety and cleanliness of vehicles. Inspects and troubleshoots automotive, and light and heavy duty trucks and equipment to assess their condition and determine repairs; and perform other duties as assigned.

To apply, go to governmentjobs.com/careers/salinas

All required documents must be submit by the final filing date of this recruitment.  Unofficial copies of transcripts and copies of degrees will be accepted.

Summary of Duties: Under general direction, plans, organizes, and oversees the daily functions, operations, and activities of the Victim Advocate Program; advocates and coordinates rights and benefits for crime victims and/or witnesses during the various states of follow-up to a crime; facilitates communication among agencies concerned with the investigation of criminal cases involving victims and/or witnesses. 
Distinguishing Characteristics: This position is a journey level position in the Police Department.  Incumbent receives general direction and supervision from Division Chief or designee.  Incumbents are expected to be able to perform assigned duties with only occasional instruction or assistance within a relatively short period of time and work independently out in the field.  May exercise functional supervision over lower level staff and/or volunteers.
EXAMPLES OF ESSENTIAL JOB FUNCTIONS 

1.    Contacts victims of crimes to provide aid, assistance or referrals to appropriate services and resources to meet their needs; provide status updates to victims throughout case development.
2.    Functions as a liaison to third parties to inform them of the crime, status, victim’s condition, and case progress; meet and confer with detectives, officers, and allied agencies regarding individual cases.
3.    Stays abreast of potential new cases and case developments by reviewing police reports, tracking cases through the court process from filing decisions and arraignment to disposition.
4.    Coordinates onsite advocacy at emergency rooms, police stations and other locations with a focus on non-duplicated reporting, effective and compassionate treatment, and follow-up.
5.    Coordinates with District Attorney’s Office Victim Advocate to ensure transportation for victims as needed for court appearances, medical purposes, counseling or law enforcement.
6.    Maintains contact with the Victim Advocate Program and acts as liaison to assist crime victims and witnesses in applying for aid.
7.    May accompany victims to court proceedings, meetings, and interviews with law enforcement and/or attorneys.
8.    Provides comprehensive staff support to the Police Department related to the Victim Advocate programs and services; coordinates and integrates program services and activities with department divisions such as investigations and patrol with other agencies; develops program partnerships, where applicable, with external agencies and organizations; identified public and private resources to support program objectives.
9.    Develops and maintains information, outreach, and educational materials, including brochures, information packets, flyers, guides, and other documents; conducts workshops and training.
10.    Prepares and maintains statistical reports and records;
11.    Develops and standardizes procedures and methods to improve and continuously monitors the efficiency and effectiveness of the Victim Advocate Program, service delivery methods, and procedures; identifies opportunities for improvement and makes recommendation to management.
12.    Organizes and maintains various administrative, confidential, reference, and follow-up case files.
13.    Trains volunteers and interns engaged in assisting victims and/or witnesses.
14.    Performs related duties as required.

Minimum Qualifications: 
Knowledge of: 
•    Basic knowledge of the procedures of the courts and other law enforcement agencies
•    Knowledge of State and local services available to crime victims and witnesses
•    Knowledge of problems, needs and attitudes of crime victims
•    Basic knowledge of the dynamics of child abuse and domestic violence
•    Principles and practices of records management
•    Modern office practices, methods, and computer equipment and applications related to the work
•    English usage, grammar, spelling, vocabulary, and punctuation
•    Techniques for effectively dealing with and solving the problems presented by a variety of individuals from various socio-economic, cultural, and ethnic backgrounds, in person and over the telephone 

Skill and Ability to: 
•    Operate modern office equipment including computer equipment and specialized software application programs  
•    Collect, analyze, interpret, summarize, and present administrative and technical information and data in an effective manner  
•    Communicate clearly and concisely, both orally and in writing. 
•    Obtain necessary information from individuals in stressful or emergency situations
•    Learn to logically and progressively interview victims and witnesses
•    Interpret, explain and apply laws, rules and regulations related to victim services programs
•    Gather, assemble and verify information related to victim identification
•    Assess needs and refer clients to the appropriate community agencies
•    Work effectively with diverse groups listen to and discuss problems tactfully
•    Use tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines
•    Research, develop and use community resources  
•    Establish and maintain effective relationships with others
•    Organize and prioritize a variety of multiple tasks and projects in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines
•    Bilingual skills (Spanish) highly desirable.
•    Possess qualities of empathy, compassion, and emotional maturity and an ability to communicate effectively with victims or witnesses who are faced with emotionally traumatic events.

Education and Experience: 
1.    Thirty (30) college units from an accredited college or university with major course work in psychology, sociology, social work or closely related and two (2) years of responsible experience in social services/public assistance, criminal justice, or law enforcement agency; or
2.    High School Diploma or equivalent and three (3) years of responsible experience in social services/public assistance, criminal justice, or law enforcement agency.
Licenses and Certifications: Possession of a valid California Driver’s License.  Employee will be required to use a City vehicle(s) for business use.
Other Requirements:
Positions within the Police Department require an extensive background investigation and criminal background check. Employment offers are contingent upon passing the above requirements.

Physical Demands and Working Conditions: Physical, mental and emotional stamina to perform the duties and responsibilities of the position; manual dexterity sufficient to write, use telephone, business machines and related equipment; vision sufficient to read printed materials and distinguish colors; and safely operate a motor vehicle; hearing sufficient to conduct in person and telephone conversations; speaking ability in an understandable voice with sufficient volume to be heard in a normal conversational distance, on the telephone and in addressing groups; physical agility to push/pull, squat, twist, turn, bend, stoop, climb and reach overhead; physical mobility sufficient to move about the work environment, physical strength to lift up to 25 lbs.; physical stamina sufficient to sit for prolonged periods of time; mental acuity to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions.
Employees work primarily in an office environment with moderate noise levels and controlled temperature conditions.  Must possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials and computer screen; and hearing and speech to communicate in person, before groups, and over the telephone or radio.  The job involves field work.  Employees frequently interact with individuals in crisis. Work may require nontraditional work hours, call-back, working late evenings and/or weekends and holidays. 
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required. 

The City of Rocklin is now accepting applications for a Senior Office Assistant to perform a variety of complex and responsible clerical and administrative tasks within the Permit Center of the Community Development  Department. Duties will include, but are not limited to greeting customers and assisting them with the building permit in-take processes for commercial, multi-family and residential projects; organizing and routing work to the appropriate team member; reviewing building plan resubmittals and field revisions for completeness; collecting data and preparing and distributing monthly and weekly building reports; routing building plans to plan reviewers and consultants, including calculating the consultant’s plan check fees; assisting with the calculation of commercial and multi-family building fee estimates; training new employees on City processes, procedures and computer software programs; providing administrative support to staff related to the City’s permitting system, including updating fees, creating new permit types, and troubleshooting issues with the permitting system; tracking building permits that have expired, sending out correspondence, and working with the applicants to obtain the reissued building permits.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

Apply for a Library Assistant position with San Mateo County Libraries (SMCL) and join us in igniting growth through transformative experiences!

• Provide excellent customer service to library patrons by assisting them with circulation, technology, and questions on a variety of topics.
• Work to efficiently process and merchandise library materials to get books, movies, and music into the hands of our customers.
• Present exciting library programming to customers of all ages, inside and outside of the library.
• Serve on committees and positively contribute to the San Mateo County Libraries' strategic initiatives.

• Seek out opportunities to inspire with friendly customer service and actively provide opportunities for discovery, enrichment, and uplifting the community.
• Communicate clearly and considerately with co-workers, volunteers, and patrons.
• Model exemplary customer care in all interactions--including in person, at a program, at outreach events, helping with library card or circulation issues, address suggestions for improvements, or otherwise ensure that our library users are uniformly welcomed.
• Work with a variety of technologies to provide services to library patrons and troubleshoot computer issues.
• Use independent judgment to interpret and apply library policies and procedures.
• Work collaboratively with staff and volunteers to reach goals.
• Plan and lead a variety of creative, exciting programs for the public in concert with Librarian and Community Program Specialist staff.
• Contribute innovative ideas for library programs and services in the branch and throughout SMCL.
• Thrive in a changing environment.
• Thrive in initiating interactions, starting conversations, and marketing the library to the community, one person at a time.
• Communicate inclusivity and cultural sensitivity and be approachable in verbal, written, and non-verbal communications.
• Work a required schedule that includes a combination of day, evening, and weekend shifts.

QUALIFICATIONS 
Knowledge of:

• Excellent customer service practices.
• Modern library services and functions.
• Internet searching skills.
• Computers and technology
• Correct written and oral English usage.
• Basic math.

Skill/Ability to:

• Deal tactfully and effectively with a wide variety of individuals.
• Interpret and apply library procedures and policies.
• Use, and teach patrons to use, a changing variety of technologies.
• Plan, promote, and execute library programming.
• Be flexible in responding to frequent change.
• Direct and instruct volunteers.
• Work with a cash drawer, make change, determine cash balances, etc.
• Understand and follow oral and written directions.
• Demonstrate accuracy and attention to detail.

Experience and Education: Qualified candidates possess any combination of education and experience that would likely provide them with the required knowledge, skills, and ability.

• Library Assistant I: No specific education or experience is required.
• Library Assistant II: One year of public contact and support experience in a library.

Other Requirements: 

• Must be available to work a schedule that includes a combination of days, evenings, and rotating weekends.
• A valid driver's license (Bookmobile position only)

APPLICATION/EXAMINATION 
Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form.

The examination process will consist of an application screening (weight: pass/fail) and a panel interview or oral examination (weight: 100%). Based solely on the information provided in the application materials, an application screening committee will select those applicants whose education, training and experience most closely matches the needs of the department. Those selected will be invited to a panel interview. Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. Applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply' button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply.

~ Tentative Recruitment Schedule ~
Final Filing Date: February 3, 2020
Application Screening: Week of February 10, 2020
Civil Service Panel Interview:  March 2, 3, and 4, 2020
Departmental Interview: TBD
 

Analyst: Ximena Burns (01212020) (Library Assistant I/II - K009/K010)