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THE POSITION

Tri-City is looking for one individual to serve as a Mental Health Worker (MHW) for the Adult Full Service Partnership (FSP) Program. The MHW will appeal to those who are passionate about working with adults with moderate or severe behavioral health challenges at their home, the shelter or elsewhere.  This is a field-based position.  The MHW will report to a Program Supervisor.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Assist professional staff by performing routine support services; act as a liaison between department staff, the community and clients;
   
• Obtaining important information about client background and tracking services provided on a case-by-case or group basis;
   
• Identifying client needs and assisting in meeting needs through referral to various Tri-City services that are available;
   
• Work as a partner to guide and provide advocacy and other supportive services; work directly with client’s and family members;
   
• Conducts formal and informal meetings to provide information to individuals regarding problems involved in daily living and/or job search; interviews clients to gather basic information;
   
• Responsible for non-billable activities such as non-clinical outreach caseload, group development, implementation and follow-up;
   
• Ensure and comply with PHI and HIPAA requirements; complete necessary documentation, data entry and participate in a multidisciplinary team; perform other duties as assigned, etc.

THE POSITION

Tri-City is looking for one (1) Mental Health Specialist (MHS) whom will provide mental health support services to mentally ill and emotionally disturbed person as part of the Adult Full Service Partnership (FSP) Program. The MHS will appeal to individuals who are inspired by presented in working with an engaged community by providing participant advocate and case management services to moderate to severe mentally ill adults and is a field based position.  The MHS will report to the Program Supervisor.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Plan and provide a variety of rehabilitative support services to mentally ill and emotionally disturbed persons to attain, restore, or improve physical, mental, or emotional functioning;
   
• Provide assistance to clinical staff; participate in group and individual support programs;
   
• Serve as a participant advocate; provide case management services;  the ability to work in the field to service clients at their home, shelter or elsewhere;
   
• Maintain records of all activities relating to client care and adhere to  billing compliancy standard;
   
• Perform other duties as assigned, etc.

Cable Technician I/II/III

Application Deadline: 5pm on Friday, September 6, 2019

Annual Salary:

$68,328 — $83,844 Tech I

   $70,380 — $86,364 Tech II

      $72,492 — $88,968 Tech III

The Position

Under the direction of the Cable Television Field Supervisor, the Cable Television Technician installs and services cable television, internet and related services, including new installations, disconnections, relocations and terminal device installation.  Additional duties may include determining the locations of gas, telephone, power, television, water and sewer lines prior to installation, conducting inspections and submitting recommendations for necessary construction and maintenance work, completing work orders and related documentation, and responding to customer inquiries. In order to maintain current knowledge of local ordinances and codes, the Cable Technician undergoes ongoing training related to work methods, use of tools and equipment, and safety practices.  As needed, the Cable Technician participates in the stand-by rotation and may be called upon to respond to emergency situations. 

Ideal Candidate

In addition to technical knowledge, the ideal candidate should possess a positive customer-service oriented attitude, as the Cable Technician regularly responds to inquiries from the residents of the San Bruno community.  The candidate will demonstrate professionalism while performing work, and will have a strong work ethic, maturity, and commitment to customer service excellence.  The successful candidate will have the ability to prioritize multiple tasks in a fast-paced, time-sensitive environment, and utilize excellent time management skills.  

Excellent Benefits

• Enrollment in CalPERS retirement program (2.7%@55 for classic members, 2%@62 for new members)
• Medical, dental and vision benefits provided with employee contribution
• Life insurance equal to one year’s annual salary provided at no cost
• Opportunity for bilingual incentive pay up to 2.5% of salary
• Long-term disability insurance provided at no cost
• Home loan assistance program
• Credit Union membership
• Section 125 Flexible Benefit Plan

• Deferred compensation matching up to $300 annually calculated on a bi-weekly basis

• Tuition Reimbursement

Minimum Qualifications

CATV Technician I

Graduation from high school or equivalent and at least three (3) years of cable television experience at the system operation level

Education/Experience in related fields may be considered on a year-to-year basis with preference given to CATV operational functions

CATV Technician II

Successful completion and maintenance of four (4) certification courses towards achieving the Society of Cable Telecommunications Engineers (SCTE) broadband Communications Technician (BCT) certifications or Jones/NCTI Master Technician certifications is required to reach and maintain the level of CATV Technician II in addition to minimum requirements for Cable Technician I level

CATV Technician III

Successful completion and maintenance of Broadband Communications Technician (BCT) Certification or Jones/NCTI Master Technician Certification is required to reach and maintain the level of CATV Technician III in addition to minimum requirements for Cable Technician II level

Special Requirements

In addition to those certifications listed above, possession of and ability to maintain a valid California drivers license

Possession of Society of Cable Telecommunications Engineers (SCTE) Category I Certifications or National Cable Television Institute (Jones/NCTI) certification is highly desired

Knowledge, Skills and Abilities

The successful candidate will demonstrate knowledge of operation and maintenance of a variety of motorized equipment; methods, tools and equipment used in cable television and fiber optic cable facilities construction, repair and maintenance; safe work methods and practices; mathematical and related techniques used to estimate material needs and their costs.  In addition, the candidate will effectively accomplish the completion of assigned programs and projects; acquire thorough knowledge of applicable programs, policies and regulations of the City and other government agencies; prepare and maintain accurate written reports and records; operate and maintain equipment and tools; work effectively with those contacted in the course of work including the public; engage in a broad range of CATV field and cable plant maintenance, operations, and construction functions; communicate effectively both orally and in writing; and provide quality control for the cable plant.

How to Apply

Applications may be submitted online at www.calopps.org. After an initial screening of applications, candidates that best meet the Department’s needs will be invited to participate further in the recruitment process.  

Applications must be submitted by 

5:00pm on Friday, September 6, 2019

The City of San Bruno is an Equal Opportunity Employer (EOE) and as such does not discriminate on the basis of age, race, color, sex, gender, religion, ancestry, physical or mental disability, marital status, sexual orientation, or national origin in its employment actions, decisions, policies and practices.  If you require special accommodations, please contact us to discuss your needs.

SUSTAINABILITY INTERN – CITY MANAGER’S DEPARTMENT

$20 - $30 per hour Depending on Qualifications

POSITION IS PART-TIME / NO BENEFITS

Limited Term – Present to June 30, 2020

This is an ideal position for an undergraduate or preferably a graduate college student in environmental studies or public policy. The intern will assist the City in a providing more effective management and coordination of sustainability activities including alternative transportation and gain valuable experience in public service.

THE POSITION:
The position is part-time with flexible scheduling up to a maximum of 999 hours per fiscal year and no benefits are provided. This is a 12-month, limited term position. The Sustainability Intern receives direction and guidance from the Assistant City Manager in the City Manager’s office.

ESSENTIAL DUTIES AND ASSIGNMENTS:
Responsibilities include the administrative implementation of the Sustainable Foster City Plan including, but not limited to programs and initiatives in the Economic Development Strategic and the Climate Action Plans, respectively.

Work assignments:

• Preparing agendas, public notices and materials for meetings, public notices and materials for meetings, attending meetings with the Assistant City Manager and/or Management Analyst, and preparing minutes.
• Maintaining Sustainable Foster City ideas and proposals and writing reports.
• Researching best practices and what other communities are doing in the area of Environmental Sustainability and Economic Development.
• Gathering data and information regarding City Sustainable efforts, including environmental, economic, and transportation initiatives.
• Completing other related environmental sustainability work.
• Empower people to walk, bike, carpool or take transit rather than drive alone.
• Research commute alternatives for our employees.
• Share your ideas of how we can change the way people make transportation decisions
• Empowering community members to use resources more efficiently in regard to active and alternative transportation; and
• Researching creative solutions for our community that address the housing-transportation nexus

SCHEDULE AND HOURS:
Schedule can be flexible, but will include attendance at night meetings. For a student, it can be part-time
during the school year and full-time in the summer or during school vacations. Total hours will be less
than 1,000 annually.

JOB-RELATED QUALIFICATIONS:
Knowledge, skills and abilities:

Knowledge of: Use and applicability of personal and on-line computer systems and related software
applications, including MS Office and web.

Skill in: Efficient operation of computer equipment, including Microsoft Office Suite; excellent customer
service skills and the ability to produce well written documents and reports.

Ability to: Understand and carry out verbal and written instructions; establish and maintain effective
working relationships with staff and community leaders. Research and possess knowledge or have
experience in sustainable policies or practices.

EDUCATION AND TRAINING GUIDELINES:
College-level education; people skills; communication skills; research and computer skills; and a
knowledge of and interest in environmental sustainability would be highly desirable.

LICENSES, CERTIFICATES, REGISTRATION:
Licenses: Possess valid California Drivers license with a good driving record.

HOW TO APPLY:
A City/District application is required for consideration. Submit applications online at www.calopps.org
or at the Human Resources Department, City of Foster City, 610 Foster City Blvd., Foster City, CA 94404.
Fax 650-574-3483. Job hotline 650-286-3562.

SELECTION PROCEDURE:
The City Manager's Department will contact the most qualified candidates for an interview. The
candidate selected for this position must complete a fingerprint background check before starting
employment.

THE POSITION

Tri-City is looking for one innovative and ambitious individual to serve as a Wellness Advocate Manager coordinating peer services throughout Tri-City system of care.  This position will be responsible to plan, coordinate, implement activities that promote peer/family involvement in order to improve access to care, reduce local area disparities.   The Wellness Advocate Manager will report to the Executive Director.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Create a pathway for persons with lived experience to volunteerism and/or employment via training and support; Will stay abreast of legislation and best practices in peer services and advise Tri-City administration on policy and protocols;

• Establishes, leads and maintains an active community-wide Peer Advisory Committee for Tri-City consumers, families/caregivers, and allies.

• Articulates and advocates for the mental health consumer and family/caregiver perspective across all levels of the organization; and makes consumer- and family/caregiver-oriented recommendations to the Agency administration on current and proposed policies, programs, and procedures throughout the entire Tri-City system of care;

• Develops, implements, coordinates and manages strategies aimed at meeting the needs of consumers and family/caregivers for information, education, support, and empowerment;

• Oversees the planning, development, and implementation of a comprehensive system for consumer and family/caregiver involvement within the Agency ranging from services recipient to paid employment; and other duties as assigned.

A completed job description available upon request.

POSITION SUMMARY
Under supervision of the Information Technology Manager, the Information Technology Technician position supports programs and activities related to the City’s technology and telecommunications operations and systems. This includes performing basic computer related duties such as analyzing, troubleshooting, and resolving technical operational problems for desktop computers, peripherals, and networks; providing informal training to users on system implementation and operations; performing other related duties as assigned by supervisor. The assignment is 27-30 hours per week for approximately 6 months and may be extended.

ESSENTIAL JOB FUNCTIONS   

• Respond to all information technology help desk requests and provide a full range of assistance and help to system and equipment users in the role of help desk expert.   
• Performs basic and advanced configuration, installation and maintenance of computers, peripherals, telephones and mobile devices.   
• Participates on project teams to ensure successful implementation of new systems or upgrades to existing systems.   
• Analyzes and/or resolves computer, software, and application problems for on-premise and cloud-based systems and network resources supported by the City of Los Altos.   
• Monitors computer systems, networks, and applications for response time, problem prevention, performance and resource utilization.   
• Reports hardware failures to appropriate vendors via telephone or on-line systems.   
• Evaluates user hardware and software needs and assists in acquisition of approved equipment and software.   
• Assists IT team members to train end-users in operating systems, application programs; assists users in applying computer training to work environment; creates technical documents and computer training for end-users.   
• Schedules training classes and coordinates class preparation.   
• Assists with front counter check-in system as well as campus-wide wireless networks.   
• Compiles and maintains computer and system documentation.   
• Works with IT team members for assigned tasks; performs other related duties as assigned by supervisor.   
• In the absence of the IT Manager, will take direction from the IT Analyst.    

Customer support and other position expectations:

• Maintains punctuality and attendance at work.   
• This position will require occasional night and evening work.   
• Maintains internal and external customer relations.   
• Uses tact and diplomacy in all interactions with customers.   
• Establishes and maintains positive and effective working relationships with co-workers and those contacted in the course of work.   
• Calms angry customers using interpersonal skills and advises co-workers or supervisors if appropriate.   
• Maintains a professional office environment.   
• Maintains attention to detail by prioritizing work and coordinating several activities simultaneously despite interruptions.   
• Maintains integrity of work.   
• Takes responsibility and accountability for completion of work and customer interactions.    

PHYSICAL REQUIREMENTS AND GENERAL WORKING CONDITIONS
Requires the mobility and manual dexterity to work in a standard office environment, use standard office equipment and attend off-site meetings; speech and hearing to communicate in person and by telephone; vision to read handwritten and printed materials and a computer screen; and strength and agility to lift and carry items weighing up to 70 pounds. On a continuous basis work in an office environment sitting at a desk for long periods of time; travel from job site to job site sitting in vehicle; bend, squat, climb, kneel and twist while performing field work; may be exposed to dust, noise, machinery, moving objects and other vehicles while performing field work; may work on uneven or slippery surfaces; and may intermittently perform field work while exposed to various types of weather including extreme heat during summer months and cold temperatures during the winter months. Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations. The position may require occasional night and weekend work. 

MINIMUM POSITION REQUIREMENTS:  

KNOWLEDGE OF:
Installation, maintenance and repair of computer, peripheral and network equipment; remote support software and its usage in supporting geographically diverse clients, audio/visual equipment and its setup/maintenance; data communications processes; installation and utilization of client/server applications; principles of file and data management systems; capabilities, limitations, characteristics, and uses of various business software applications; principles and procedures of personnel training; effective written and oral communications skills.   

SKILL AND ABILITY TO:
Establish and maintain harmonious and effective working relationships with a wide variety of people that include senior management, employees, outside organizations, and the general public; research and understand emerging technologies and their application to improve City services; make sound decisions in a manner consistent with essential job functions; operate electronic testing equipment and/or tools in the installation and/or repair of computer, peripheral and network equipment problems; work under direction to prioritize work and seek solutions to specific problems; apply logical and orderly analysis processes to troubleshooting and solving operational computer and peripheral equipment problems; conduct and/or coordinate informal and formal training regarding City computer equipment and software.   

EXPERIENCE AND EDUCATION:
Any combination equivalent to experience, education and training that would likely provide the required knowledge and abilities could be qualifying. A typical way to obtain the knowledge and abilities would be:    

• An Associate’s degree from an accredited college or university with major course work in a field such as computer science, information technology
  systems or a related field. Professional certification in one or more fields of information technology may be substituted for the education. Additional years of experience may be substituted for educational experience on year for year basis.  
• Possession of a MCSA (Microsoft Certified Solutions Associate). CompTIA A+, Cisco Certified Network Associate (CCNA) or Microsoft Certified Systems Engineer (MSCE) is desirable but not required.  
• 3+ years of experience providing user support in the operation, maintenance, and implementation of applications programs on multiple platforms
  including client/server, desktop computer and networks.  
• Possession of a valid California driver’s license with a satisfactory driving record is required.    

IDEAL CANDIDATE POSSESSES THE FOLLOWING CHARACTERISTICS:
The Ideal Candidate possesses the following characteristics: Is highly professional, patient, respectful, and ethical; possesses excellent problem-solving skills and a can-do attitude; demonstrates outstanding customer services skills and follow through, is willing to go above and beyond to achieve positive results. Communicates effectively and proactively both verbally and in writing. Maintains integrity, and is accountable and responsible for all work completed; is tactful and diplomatic.

COMPENSATION
This is a Part-Time/Temporary/Seasonal position with an hourly rate range of $32/hr – $45/hr (DOE).

OTHER INFORMATION
Part-Time/Temporary/Seasonal employees are non-benefited, at-will positions. Since the City does not participate in Social Security and is required to provide an alternative retirement plan, you are required to participate in the City's defined contribution retirement plan through Nationwide where 3.75% of your gross compensation per pay period is deducted and put into the plan. The City matches this 3.75% for a total contribution of 7.5% of your gross compensation per pay period.

APPLICATION PROCEDURE
A completed City application, cover letter and resume must be received. The recruitment will remain open until filled. The first review of applications will occur on Tuesday, September 3rd, 2019.

SELECTION PROCESS
The applicants most closely matching the City’s desired qualifications and organizational needs will be invited to participate in the interview process. Prior to hire, candidates will be required to successfully complete a pre-employment process, including an employment verification, a complete background investigation, and an FBI level live scan.

EQUAL OPPORTUNITY EMPLOYER
The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.

LIMITATIONS AND DISCLAIMER
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Applications accepted until Friday, September 13, 2019

Interviews: TBA

Resumes are not accepted in lieu of completing a city application.

DEFINITION

Under limited supervision, performs skilled technical work on the City’s data and voice networks, including Local Area Network equipment, Windows servers, department-specific client/server applications, PBX software and switching equipment, UPS devices and desktop and mobile PC hardware and peripherals. Performs other duties as needed. This position reports to the Information Services Manager under the Department of Finance and Administrative Services.

EXAMPLES OF DUTIES

Works with the Information Services Manager and Senior Network Administrator in administering the City’s data and voice networks, including maintaining, upgrading, and troubleshooting network switches, routers, and servers. Maintains network security and data integrity. Researches, implements, and maintains fixed and mobile access wireless data networks. Administers voice communication systems, including voice recorders and public safety communication links. Configures, maintains, and manages upgrades to client/server software applications. Configures, maintains, and manages upgrades to desktop and portable PC workstations. Researches, recommends, installs and maintains server and network software. Installs, configures, and manages a wide variety of client application software. Performs other duties as required.

MINIMUM QUALIFICATIONS

Knowledge of:  Microsoft Windows server operating systems, including Hyper V and Core, Layer 2 & 3 networking equipment, TCP/IP protocol suite, firewalls and other network security instruments, 802.11x wireless technologies, Azure, Intune, Office 365, Exchange Online, Active Directory, Group Policy, SQL, Microsoft patching and updates, desktop and mobile PC hardware and peripheral equipment, client/server software applications, file management techniques, back-up & restore strategies – including disk and tape, PC hardware/software troubleshooting and problem resolution, Microsoft Windows operating systems and Office suites, UPS systems, voice communication technology including PBX, public safety, and voice recording/logging systems.

Ability to:  Apply current industry-standard technologies toward the administration of public sector data and voice networks; provide broad and narrow analyses of systems and recommend improvements; manage multiple tasks and projects simultaneously; communicate effectively both orally and in writing; Document current status and progression of systems; assist in training of team members and the user community; interact positively and cooperate with co-workers, respond politely to customers, work as a team member, function under demanding time pressure, respond in a positive manner to supervision, and attend work and perform duties on a regular and consistent basis.

Experience:  A minimum of four years of full-time, increasingly responsible experience in data and voice network administration.

Education:  High school graduation or equivalent. Graduation from college or university with emphasis in computer science, information technology, or related field, and current certification (CCNA or MCSE) desirable.

License:   Possession of a valid Class C California Drivers License.

Please see the job description and announcement below.

THE POSITION

Tri-City is looking for one individual to serve as an Occupational Therapist for the Child and Family Clinic. The Occupational Therapist will appeal to those who are passionate about working with children with functional impairments in conjunction with mental health conditions.  This position will be responsible for providing a full range of occupational therapy services to children and transitional age youth and will report to a Program Supervisor.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Evaluation, planning and providing occupational therapy treatment to children and transitional age youth. Plan, organize, and implement individual and group occupational therapy programs.
   
• Work as part of a mental health team and provide services to maximize reduction in mental health related difficulties in children and transitional age youth within a family treatment setting.

• Provide therapeutic techniques, including prevocational exploration and sensory integration, commonly used in occupational therapy.

• Use data to develop a plan of care and goals per child and transitional age youth needs; including short and long‐term goals and methods to achieve identified goals.

• Select treatment methods and techniques that are compatible with child and adolescent clients' needs and capacities by assigning activities of interest which will develop desired motions, responses, attitudes, behaviors, or mental function; treatment programs may include individual and group activities such as manual arts, crafts, games, music, exercises, and sensory-motor integration, and practice in functional, pre-vocational, homemaking skills and activities of daily living and other duties as assigned.  

• Maintain and disseminate medical records and reports in compliance with local, county, federal, State, and TCMHA regulations including Health Insurance Portability and Accountability Act (HIPAA) and The Health Information Technology for Economic and Clinical Health Act, Public Law 111-005 (“HITECH Act”).
   
• Maintain Service Standard Hours in accordance with TCMHA requirements.

• Maintain records of all activities relating to clients’ care; complete clinical documentation in EHR   and compile periodic reports; and confer with supervisor on formulation of policies and procedures.

*A complete job description available upon request.

The Department of Transportation (DOT) is seeking Street Sweeper Operators in the Infrastructure Maintenance (IM) Division. Street Sweeper Operators in DOT have the principal responsibility of the sweeping crew to provide clean streets on a consistent basis by effectively clearing trash and other accumulated debris from designated routes using a street sweeper. Currently the Department utilizes three types of sweepers: Elgin, Tymco, and Schwarze sweepers.

Each assigned route is approximately 40 curb miles in length per night. Currently, sweeper operators work the graveyard shift, 12:00 a.m. (midnight) Sunday to 8:30 am, Friday morning. These hours and days are subject to change as business needs dictate. Incumbents may be required to perform other duties occasionally when weather, equipment failure or other circumstances warrant.

Principal areas of responsibility may include:
 

• • Operates a motorized street sweeper in cleaning City streets and gutters
  • Drives sweeper to assigned route; maneuvers sweeper along the street near the curb to clean street and gutters, operates controls to activate brushes and water spray for the removal of dust and pick-up of litter; sets patterns on brooms, adjusts grooves, guards and conveyors
  • Checks and adds fuel, oil, air and other equipment fluids; refills machine water tank from hydrant using a hose as necessary
  • Positions warning devices as appropriate during sweeper operation and is responsible for vehicle and pedestrian safety in the work area
  • Responsible for the safe operations of equipment utilized, security and cleaning of the area
  • Cleans and makes minor adjustments/repairs to the sweeper on the route; reports damage requiring more extensive or complex adjustments or repairs; wash and clean sweeper at the end of the shift
  • Keeps daily records of work performed; reports mileage, water source/consumption, number/location of dumps and other operational details
  • May train other equipment operators in using street sweeping equipment

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations along with the ability to, with a reasonable amount of training, utilize motorized sweepers used by DOT and perform the necessary adjustments and repairs and demonstration of a commitment to safety as a priority in the workplace; possession of a sound driving safety record, with no more than one moving violation and/or accident in the past 24 months.

Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

Constructive Energies - A demonstration of energy and drive that comes from within, and a willingness to approach all aspects of work with a generally positive attitude. The inclination to independently take appropriate action rather than waiting to be told what to do. Examples of Constructive Energies include but are not limited to: Initiative, Honesty, Integrity, Empathy, Dedication, Reliability, Proactiveness, Respectfulness, Confidence, Ethical Behavior, Willingness to help others, Commitment to personal skills development and growth.

Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.