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Applications accepted until Monday, April 22, 2019

Interviews: TBA

Resumes are not accepted in lieu of completing a city application.

DEFINITION

Under the direction of the Director of Finance, the Information Services Manager plans, directs, manages, and coordinates the City’s Information Services Division in order to meet the technological needs of the organization.  Essential job functions include but are not limited to directing and performing the operations and activities of the Information Services Division, including network administration, systems analyses, programming, needs assessment, equipment acquisitions, telephone systems management, cost benefit analysis, and needs forecasting.

EXAMPLES OF DUTIES

Coordinate all data processing functions of the City, including systems management, applications development, hardware/software support, PC and communications network support and training, troubleshooting, Geographic Information System development, and staff services.  Develop long-range planning, coordination, security and quality assurance efforts to integrate, coordinate and support all data systems and services within the City, and establish Division goals and objectives.  Evaluate technological and informational needs of the organization, make recommendations, and develop services to accommodate such needs.  Assist in selecting the developing and supervise subordinates.  Review and evaluate employees’ job performance and recommend effective personnel action.  Develop and implement training and customer service programs to effectively and efficiently integrate, coordinate, and support information services activities with other City divisions.  Prepare and administer the Information Services Division budget.  Provide assistance on information services budgetary issues to other impacted divisions.  Prepare effective written reports and oral presentations.  Work with all levels of City employees, City Council members and the public.  Perform other related duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge of:  Contemporary information services environments, hardware platforms and operating systems, including personal computers, networks, file servers, geographic information systems, and system integration; principles of management, supervision and training.

Ability to:  Stimulate professional growth and development of Information Systems employees.  Maintain a progressive atmosphere, allowing maximum utilization of technology.  Foster teamwork.  Build consensus and act as a facilitator.  Develop and maintain positive and effective interpersonal working relationships.  Plan, organize, and prioritize projects.  Analyze, interpret, summarize, and present administrative and technical information and date in an effective and understandable manner.  Analyze trends and problems and develop long-range plans.  Prepare effective written reports and oral presentations.  Apply common sense and logic in decision making.  Effectively supervise subordinates.  Interact positively and cooperate with co-workers, respond politely to customers, work as a team member, function under demanding time pressure, respond in a positive manner to supervision, and attend work and perform duties on a regular and consistent basis

Experience:  Six years progressively responsible administration or managerial experience in a data processing or information services environment.

Education:  A Bachelors degree in Information Systems, Computer Science, Business Administration, or a related field.  A Masters degree is desirable.  An equivalent combination of experience, education, and/or training may substitute for the listed minimum requirements.

License:   Valid Class C California Driver’s License.

Please see the job description and announcement below.

The County of San Mateo's Information Services Department is seeking
a creative and highly motivated individual for the position of 
Executive Secretary – Confidential.

The Executive Secretary plays a key role in the department, and will perform varied, complex and often confidential secretarial and office administrative support tasks in support of the Chief Information officer (CIO)/Director and other associated management, supervisory and professional staff.   

What will help you succeed in this position:

• Passion for public service and Commitment to our values. Not only are we are a trusted technology partner for all County departments, but we are also committed to government transparency and working with residents to ensure everyone receive the highest quality service possible. Your interest in local government and in helping our partners and underserved community will enable you to thrive in this role.
• A love of Technology and Writing. You will be writing, editing, and proofreading a wide variety of documents, including crafting the department's newsletter and creating  dynamic and engaging content for presentations. You must be tech savvy and comfortable with writing, editing, and tight deadlines.
• Extraordinary organizational and interpersonal skills. As a key partner to the CIO's office, you will be instrumental to the success and efficiency of the department. Exceptional organizational skills and a positive attitude are must-have's as is being flexible, adaptive, and responsive in a fast-paced and engaging team environment.

Examples Of Duties: 
Duties may include, but are not limited to, the following:

• Provide support to the CIO/Director with calendaring, agendas, rosters and minutes for various committees. 
• Schedule, set up, and clerk internal and committee meetings. 
• Create newsletter and dynamic presentations for high-level technology conferences and speaking engagements for the CIO/Director, including innovative information and graphical content.
• Receive and screen visitors and telephone calls; provide information and resolve complaints which regularly require the use of judgment and the interpretation and application of policies and procedures. 
• Research and compile a variety of informational or statistical material from sources both inside and outside the office; summarize such information as necessary. 
• Type drafts and a wide variety of finished documents from stenographic notes, brief instructions, or printed materials; may use word processing equipment and input or retrieve data and prepare reports from an on-line or personal computer system. 
• Compile and process confidential materials related to labor and employee relations. 
• Initiate correspondence independently for signature by appropriate management staff; review finished materials for completeness, accuracy, format, compliance with policies and procedures, and appropriate English usage. 
• Organize and maintain various administrative, reference, and follow-up files; purge files as required. 
• Organize meetings by notifying participants, making room arrangements, preparing agendas and required informational materials; may attend such meetings and prepare minutes, or may represent the manager at such meetings. 
• Relieve director and managers of certain administrative matters by following up on projects, transmitting information, and keeping informed of department activities. 
• Make appointments and maintain a calendar; schedule and arrange for meetings and make travel arrangements. 
• Review expense claims for accuracy and required backup materials. 
• Sort mail and obtain related backup materials. 
• Assist with the development and analysis of data; may prepare or maintain statistical information. 
• Organize own work, set priorities and meet critical deadlines; ensure that such deadlines are met by other staff. 
• Manage the workflow of agency reports to the Board of Supervisors. 
• Provide backup support for other administrative support staff and front desk reception.
• Perform related duties as assigned.

QUALIFICATIONS 
Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is two years of secretarial experience which has included providing office and administrative support to management staff.

Knowledge of: Office administrative and secretarial practices and procedures, such as business letter writing and the operation of common office equipment, including a word processor and personal or on-line computer; basic organization and function of public agencies, including the role of an elected Board of Supervisors and appointed boards and commissions; record keeping, report preparation, filing methods and records management techniques; correct English usage, including spelling, grammar, punctuation, and vocabulary; standard business arithmetic, including percentages and decimals; basic supervisory principles and practices; and basic budgeting principles and practices.

Skill/Ability to:  Provide varied, responsible, and often confidential secretarial and office administrative assistance to high-level management and other associated supervisory and professional staff; plan, direct and review the work of assigned staff, and instruct staff in work procedures; interpret, apply and explain complex policies and procedures using tact, discretion, initiative and independent judgment within established guidelines; analyze and resolve office administrative situations and problems; research, compile, and summarize a variety of informational materials; compose correspondence independently or from brief instructions; establish and maintain effective working relationships; and organize work, set priorities, meet critical deadlines, and follow up on assignments with a minimum of direction.

APPLICATION/EXAMINATION 
Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. 

Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. 

The examination process will consist of an application screening based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening (weight: pass/fail) will be invited to a panel interview (weight: 100%), which may include a written or computer exercise. Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. 

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button above. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

~ TENTATIVE RECRUITMENT SCHEDULE ~
Final Filing Date:  April 2, 2019 
Application Screening:  April 4, 2019
Combined Civil Service and Departmental Panel Interviews: April 17 and/or 18, 2019

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer.
 

HR Analyst: Lucy Fung (032019) (Executive Secretary-Confidential – E476)

Network Systems Specialist

Final Filing Date: Open Until Filled

SALARY: $5,055 - $5,308 - $5,573- $5,852- $6,145 - $6,452 (Longevity Step) Monthly 
2.5% salary increase effective April 2019

SPECIAL INSTRUCTIONS: Applicants must include a copy of a college degree or unofficial college transcripts with the completed application.  Attachments must be in PDF format. Copies can also be submitted directly to the Human Resources Analyst at sylviae@ci.salinas.ca.us.  This recruitment is open until filled and may close at any time without prior notice. Applications will be considered incomplete without a copy of college degree.
           
DEFINITION  Under general direction, provides a variety of technical support in maintaining and managing the Windows computer systems; virtual machine environment, network equipment, and provide occasional assistance to city staff on the use of computing equipment.    

DISTINGUISHING CHARACTERISTICS  Incumbents independently perform a full range of technical analysis and evaluation of the Windows, virtual machine environment, and network-connected equipment for system users.

SUPERVISION RECEIVED AND EXERCISED  Incumbent receives general supervision from the Network/Systems Administrator.  Technical and functional supervision may be provided by higher-level Information Systems staff members.    Exercise indirect supervision over contract employees.    

ESSENTIAL JOB FUNCTIONS OF THE POSITION Duties may include, but are not limited to, the following:
Configure and maintain window servers and clients.  Configure and maintain virtual machine environment.  Perform network-connected equipment troubleshooting to isolate and diagnose common problems.  Configure, maintain, and install workstation hardware and software. Confer with users regarding operating problems, diagnose malfunctions, identify if problem is software or hardware related and perform corrective repairs or arrange for repair on all workstations, servers, and peripherals. Provide technical support of workstation connectivity, application, and database server access.  Assist with receiving, installing, setting up, and deploying computer equipment.  Oversee installation and upgrades of existing computer systems. Occasionally may train users in use of hardware and software.  Perform PC/server administration.  Assist in preparing time and cost estimates of proposed projects involving PC computers, network servers, and/or other equipment. Meet with departments and evaluate needs.    Assist in maintaining equipment and software license inventory.  Assist in developing documentation and procedures for users and for internal use. Maintain the confidentiality of department information.  Assist in evaluating hardware and software packages and make recommendations concerning their capabilities and appropriateness for City network environment. Participate in the development of City-wide data standards. Promote the mission values and organization of an effective public organization, particularly in the area of customer service. Promote and maintain safety in the workplace.  Perform related duties as assigned.

PHYSICAL AND MENTAL CHARACTERISTICS  Physical, mental, and emotional stamina to perform the duties and responsibilities of the position; manual dexterity sufficient to write, use telephone, computer, business machines, and related equipment; vision sufficient to read printed materials, visual display terminals, with no color deficiencies; hearing sufficient to hear computer terminal warning sounds and speaker systems, and to conduct in-person and telephone conversations; speaking ability in an understandable voice with sufficient volume to be heard in a normal conversational distance, on the telephone, and in addressing groups for training purposes; physical agility to push/pull, squat, twist, turn, bend, stoop, and reach overhead while moving personal computers, monitors, and equipment short distances or onto carts; physical mobility sufficient to move about the work environment, physical strength to lift up to 30 lbs. required to lift computer hardware from the floor to a cart or desk; physical stamina sufficient to sit for prolonged periods of time; mental acuity to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, and make valid judgments and decisions.  
WORKING CONDITIONS  Business office working environment subject to sitting at a desk for long periods of time, bending, crouching, or kneeling at files, pushing/pulling of loaded equipment carts and supplies, reaching in all directions, and prolonged periods of time working at a computer terminal.  Ability to walk from office-to-office, or building-to-building, to make computer repairs.  Physical mobility sufficient enough to move about the work environment.  Drive a motor vehicle, travel to attend classes, seminars, and occasional out-of-town meetings during both work, and non-work, hours.  

QUALIFICATIONS 
Knowledge of:  Windows operating systems commands and concepts.  Concepts and understanding of a virtual machine environment. System administrator commands and concepts.  Installing peripheral equipment such as printers, etc., on server/client computer systems.  Software application packages such as MS Office.  Installation and configuration of server software.  Assist in configuring network security (Groups, Profiles, Passwords).  Personal computers connected to the internet.  Computer documentation procedures.  Data processing and basic programming techniques. Networking concepts including multiple operating system configurations.  Emergency procedures relating to computer equipment.

Ability to:  Work effectively and cooperatively with computer system users and department staff.  Identify, evaluate, and solve problems with computer systems and network connected equipment.  Read, interpret, and apply technical publications, manuals, and other documents.  Learn and understand data processing concepts and programs used by the City.  Communicate effectively with personnel of user Departments, both orally and in writing.  Schedule and perform work within time limits and deadlines.  Troubleshoot both hardware and software problems and determine effective solutions.  Understand and follow verbal and written instructions.  Work safely around electronic equipment. Effectively deal with equipment malfunctions, deadlines and fluctuating workloads.  Work with and maintain the confidentiality of sensitive information.  Skills to:  Operate the multiple computer systems, communications, and peripheral equipment. Collaboration with staff and/or outside personnel is an essential part of the position.

License or Certificate:  Possession of a valid California Driver’s License.  Possession of technology certifications, such as Microsoft Certified Professional (MCP), VMware Certifications, or other industry certifications is highly desirable. VMware certification to be obtained within one year of employment. 

Education and Experience:  An example of the education and experience which most likely demonstrates the knowledge, skills, and abilities required to perform the duties would be any combination equivalent to an Associate of Arts Degree in computer science or related field and three (3) years of progressively responsible professional experience with PC/server hardware and software, virtual machines, networking, and data communications and design knowledge. 

Other Requirements:  Positions within the Information Systems Department require an extensive background investigation and criminal background check. Employment offers are contingent upon passing the above requirements.

SELECTION PROCESS: Applicants’ qualifications will be evaluated on the basis of the information provided on the employment application. The exam process may consist of an application appraisal, oral interview, performance exam and/or written exam. The City reserves the right to use alternate testing procedures if deemed necessary. CITY COMMUNICATION REGARDING THE SELECTION PROCESS WILL BE VIA E-MAIL. PLEASE ENSURE THAT YOU HAVE ACCESS TO THE E-MAIL ON YOUR APPLICATION.  Finalist interview/assessment will be held with the City of Salinas.  

EQUAL OPPORTUNITY EMPLOYER
The City of Salinas does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, sexual orientation, age, disability, marital status, political affiliation, or any other non-merit factor. The City of Salinas makes reasonable accommodation for qualified individuals with a disability.  Individuals requiring any accommodation in order to participate in the testing process must inform the Human Resources Director in writing no later than the final filing date stated in this job announcement.  Requests for accommodation should include an explanation of the type and extent of accommodations needed to participate in the selection process and/or to perform the duties of the job for which they have applied. EEO Utilization Report is available for candidate review upon request.
 

The City of Sunnyvale is recruiting for the position of Fire Prevention Inspector I and II. The primary role of the position is to perform technical inspections for fire prevention purposes; inspect fire protection systems, construction sites, occupancies, structures, buildings, storage and usage to ensure an appropriate level of fire protection and compliance with applicable state and local ordinances; enforce City and State fire prevention and life safety laws; and coordinate fire prevention and life safety education programs.

The City of Sunnyvale provides an excellent benefits package. A complete application consists of a City application and responses to the required supplemental questions.  The final filing date is April 2, 2019 at 5:00 pm.  For complete information regarding this current opportunity, please visit: www.Sunnyvale.ca.gov, click on jobs.

Salary:   $39.26 - $50.10 – Fire Prevention Inspector I

$43.18 - $55.12 -  Fire Prevention Inspector II

IT APPLICATION PROGRAMMER/DEVELOPER

$6,025 - $7,323 mo. + excellent benefits

DEFINITION: Under the direction of Software Development Supervisor, develop software applications for the City.  Collaborate with Business Analysts in developing project plans and specifications for software development, including interface programming, “gap” programming, and application development.  All development will follow current department standards and procedures for development platforms, languages, operating systems and databases.  This position will also provide input on the development of standards, technical specifications, design guidelines, development guidelines, and testing requirements and participate in design and code reviews.

ESSENTIAL FUNCTIONS: The incumbent must have the ability to:

• Analyze, design, develop, configure, maintain, and implement software and business processes for the City; analyze workflow and work with other IT professionals to integrate information and processes to optimize the effectiveness of the applications supporting the City’s business functions;
• Gather business requirements through interviews with business teams;
• Develop prototypes and functional/technical specs to meet business needs;
• Design and develop flexible, scalable and extensible server side, client, and web applications;
• Develop test plans/scripts and coordinate testing with business teams;
• Deploy changes to production following the City’s change management process;
• Maintain applications with proper issue triage and rapid issue resolution;
• Actively engage in team-based solution design and problem-solving activities;
• Actively implement continuous improvements to applications and processes;
• Write detailed system documentation, including structure and operation, that can be used and fully understood by other technical staff;
• Write easily understandable user documentation that explains to non-technical users how to effectively use an application;
• Participate as a technical resource on IT Department projects and follow appropriate project management protocols and procedures;
• Establish and maintain cooperative working relationships with those contacted in the course of work;
• Communicate clearly and concisely, both orally and in writing;
• Perform any other tasks or functions deemed necessary to the daily operations of the employer.

THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER.

WORKING CONDITIONS: Position requires frequent standing and walking; sitting for extended periods; normal manual dexterity and hand/eye coordination; corrected vision to normal range; written and oral communication; use of standard office equipment to include computers, telephone, copier, calculator and facsimile; frequent contact with other staff and the public; ability to push, pull, lift or drag up to 25 pounds.

EXPERIENCE AND TRAINING GUIDELINES: The incumbent must have the ability to work on multiple team projects and collaborate with creative and business teams; excellent oral and written technical communication skills; ability to interact effectively with technical and non-technical city staff and/or citizens; ability to combine technical requirements and constraints with image management and graphic design concepts appropriate for municipal Internet and Intranet web sites; and acute attention to detail and reliable problem-solving ability.  The incumbent must have knowledge of database technologies and standards, project management methodologies, and languages and frameworks currently utilized by the City, including:

• JavaScript development frameworks/toolkits (prefer Angular) 
• XML/JSON 
• jQuery 
• HTML/DHTML/HTML5, CSS2/CSS3
• SQL (prefer T-SQL) scripting, UDFs, stored procedures)  
• MS SSRS/MS Visual Studio/BIDS 
• GIT

EXPERIENCE: At least 4 years of experience as software architect, developer, or technical lead EDUCATION: Bachelor of Science degree in Computer Sciences, Engineering, Mathematics, or a closely related field is required; specific relevant experience may be substituted for degree. LICENSES/CERTIFICATES: Possession of, and continuously throughout employment, a valid California Class “C” Driver’s License. SUPPLEMENTAL INFORMATION: Successful candidates will be required to pass a drug screening, fingerprint screening, physical examination and a Fontana Police Department abbreviated background investigation.

The City of Brisbane is accepting applications for our summer internships.  Our internships are project oriented and are designed to give college students a good general overview of future employment opportunities and current issues in the Public Sector.  You will have the opportunity for exposure to various areas of City Administration during your internship, as well as have opportunities to network with fellow interns and participate in professional development activities in San Mateo County and/or Santa Clara County.

Projects for 2019 include

• City Administration – Provide research support in the City Manager’s Office on Smart Cities technology.  Review other public agency’s Smart Cities programs, research types of innovation available and propose project design for the City to implement.

Applicants must be college students currently enrolled in and pursuing an undergraduate or graduate degree in public policy, public administration, computer science or other related field.  Undergraduate candidates must have a minimum 48 semester units or equivalent completed.  Applicants should also be self-motivated, have excellent interpersonal skills, able to use Microsoft Office software, demonstrate good research ability and have the ability to communicate clearly both verbally and in writing. 

SALARY AND HOURS:  Salary range for Interns starts at $15.00 per hour, 25-28 hours per week over a 12 week period.  Start date is flexible depending on student’s availability.

APPLICATION PROCESS:  Candidates can submit their applications on-line at www.calopps.org.  Applications will be accepted until the positions are filled.  First review of applications will be March 20, 2019. 

SELECTION PROCESS: The applications will be screened and a limited number of applicants possessing the most relevant qualifications will be selected to participate in an oral interview.  Recommendations for appointment to the positions will be based on the results of these interviews.  Prior to appointment, fingerprinting for submission to the Department of Justice must be completed with favorable results.

The City of Sunnyvale is seeking to fill the position of Public Safety Dispatcher with an energetic and highly motivated individual who possesses excellent customer service, technical and interpersonal skills.

 
Under general supervision of the Senior Public Safety Dispatcher, processes emergency and non-emergency calls for service; dispatches police, fire-fighting, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs related work as required.

The minimum qualifications required for this position are: Graduation from high school or tested equivalent; and Two years of experience within the last five years dispatching police and/or fire services for a public safety agency utilizing contemporary dispatching technical tools, including computer aided dispatching systems; or successful completion of probation as a Public Safety Dispatcher-in-Training with the City of Sunnyvale.

The City of Sunnyvale provides an excellent benefits package. A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute (online typing certificates will not be accepted). The position opens January 24, 2019 and is open continuous.

For complete information regarding this current opportunity, please visit: Sunnyvale.ca.gov and click on JOBS.

Salary $89,163.15 - $108,378.40 Annually

The City of Lincoln is hiring for the regular and full-time position of Public Safety Dispatcher I/II within the Police Department.  This position is open until filled; the first review of applications is April 15, 2019.  Interested applicants are encouraged to apply immediately.

The Lincoln Police Department is authorized for 23 sworn officers, six dispatchers, and various other civilian and volunteer positions.  The dispatch center provides public safety dispatch services for the Lincoln Police Department and three Lincoln Fire stations. The communications center is staffed 24/7 and dispatchers work in pairs or solo. Public safety dispatchers answer emergency and non-emergency calls for police, fire and other city services.  Dispatchers prioritize calls and dispatch public safety units as needed.  Heavy phone and radio use is a primary duty of the position.  Other duties include clerical and specialized record keeping functions.

Under immediate supervision, this position performs a wide variety of technical and clerical law enforcement support duties related to taking police, fire and medical emergency requests for service from the public and tracks and dispatches field units as appropriate; gathers, records, maintains, retrieves and distributes law enforcement data and information; enters reports and data into a variety of automated law enforcement records systems; ensures that records and information are accurate, clear and comprehensive for law enforcement personnel and the general public; learns applicable policies, procedures and work methods associated with assigned duties; performs other related duties as required.

DISTINGUISHING CHARACTERISTICS
The Public Safety Dispatcher I is the entry level class in which incumbents learn to perform and perform Police Dispatcher duties under immediate supervision. This classification is alternatively staffed with Public Safety Officer II and incumbents may advance to the higher level after gaining experience and demonstrating a level of proficiency that meets the qualifications of the higher class.

The Public Safety Dispatcher II is the working level class in which incumbents are expected to perform the full range of Police Dispatcher duties with minimum supervision and apply sound judgment regarding their scope of authority in dispatching personnel. This classification is distinguished from the Community Service Officer series in that the latter performs duties involving work in taking reports in the field and performing face-to-face public service activities.

SUPERVISION RECEIVED/EXERCISED
The Public Safety Dispatcher I receives immediate supervision from the Police Office Supervisor or a Watch Commander. Incumbents of this class do not routinely exercise supervision. The Public Safety Dispatcher II receives supervision from the Police Office Supervisor or a Watch Commander. Incumbents of this class do not routinely exercise supervision.

ESSENTIAL FUNCTIONS
Include but are not limited to the following:

• Receives and enters calls for police, fire and medical service in CAD; dispatches and tracks field units; interprets level of service needed through information obtained from field officers or citizens; coordinates multi-agency responses when necessary; transfers calls to appropriate agencies if warranted.
• Responds to questions and concerns from the general public, department staff and other agencies; takes and records telephone and counter reports; provides information as appropriate and resolves service issues and complaints.
• Enters and maintains accurate data and information into the California Law Enforcement Telecommunications System (CLETS) including stolen vehicles, and missing and unidentified persons; enters and retrieves information from a variety of state and local automated systems; validates selected records from the Department of Justice files including vehicles, boats and missing persons; releases impounded vehicles; processes reports and citations; collects and maintains statistical information.
• Learns and develops an understanding of applicable policies, procedures, and work methods associated with assigned duties.
• Photocopies and distributes crime, incident, arrest and accident reports to the general public and various agencies such as the Department of Justice (DOJ), California Highway Patrol, District Attorney, Department of Motor Vehicles (DMV) and insurance companies; prepares reports for court; applies federal, state and local laws when releasing information.
• Establishes positive working relationships with representatives of community organizations, state/local agencies and associations, City management and staff, and the public.

PHYSICAL, MENTAL AND ENVIRONMENTAL WORKING CONDITIONS
This position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily office activities. The position also requires grasping, repetitive hand movement, and fine coordination in preparing reports and retrieving and entering data using a computer keyboard. Additionally, the position requires near and far vision in reading work related documents and using the computer, and acute hearing is required when providing phone, dispatch and face to face service. The need to lift, drag, and push files, paper, and documents weighing up to 25 pounds also is required.

KNOWLEDGE/ABILITIES/SKILLS
The following are a representative sample of the KAS’s necessary to perform essential duties of the position. The level and scope of the knowledge and abilities listed below vary between the I and II levels.

Knowledge of: Civil, criminal, and municipal provisions relating to the various activities of the Police Department; law enforcement, fire, and other operating procedures and functions of the Department as they relate to the dispatch function; geography of the City and the surrounding environment; legal and procedural techniques and regulations regarding transmission and reception of public safety radio traffic; basic radio and related equipment maintenance.

Ability to: Perform a variety of complex work with speed and accuracy; remain calm under emergency situations; learn to operate specialized law enforcement automated information and communication systems; work flexible hours including evenings, weekends and split shifts; learn basic Spanish speaking skills that allow for communication regarding addresses, locations, time descriptions, etc.; interpret, explain and apply applicable laws, codes and regulations; read, interpret and record data accurately; organize, prioritize and follow-up on work assignments; work independently and as part of a team; make sound decisions within established guidelines; follow written and oral directions; observe safety principles and work in a safe manner; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships.

Skill to: Operate an office computer and a variety of word processing and software applications; effectively operate specialized law enforcement automated information and communication systems; type accurately from clear copy at a rate of 35 words per minute.

THE SELECTION PROCESS

To be considered, candidates must possess one of the following at the time of application:

• POST Entry-Level Dispatcher Exam with a T-score of 48 or higher, dated within 24 months of application (We do not accept CritiCall scores at this time).
• A valid POST-certified Public Safety Dispatcher Basic Course Certificate
• A valid POST Dispatcher Basic Certificate

The process may include an in-basket exercise, individual interviews, panel interviews and/or other related components.  Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to the process. The candidate selected for the position will be required to complete a background check including reference checks, fingerprint check, medical/drug-test evaluation and/or other related components.

Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities.  Please advise HR of any special needs a minimum of five days in advance of the selection process exam by calling (916) 434-3229. The City of Lincoln is an Equal Opportunity Employer.

The information contained herein is subject to change and does not constitute either an expressed or implied contract.