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DESCRIPTION/RESPONSIBILITIES:

Supervising Applications Analyst 

The Police Department is seeking to fill an opening for a Supervising Applications Analyst in the Systems Development Division of the Bureau of Technical Services.  This position will manage the Applications Sustainment Support team, including activities related to developing and maintaining major department wide applications, which includes the 911 Communications, Record Management Systems,  and Police Department operations.  This position will also develop, maintain, and update the methodologies that measure performance of various facets of Police Department applications.  This is a hands-on position whose daily activities include management of a team (currently consisting of 2 Information Systems Analysts, 2 Senior Systems Applications Analyst, Analyst, and Staff Specialist). The Systems Development Division supports a main campus and 22 field offices, ensuring availability and reliability of critical systems is paramount. This position reports directly to the Information Technology Manager. Excellent command of verbal and written communication skills is required. 

The responsibilities include, but are not limited to the following: 

     * Research, plan, and implement best practices and strategies that address the applications needs for the Department, including development, administration, upgrade of the various applications used by the Police Department (911 Communications, RMS, Business Intelligence, and PD Applications).

     * Provide administration for Department Database including the following: Install, configure, start/stop, upgrade, patch monitor , manage , performance tuning, troubleshooting and maintain database objects, third party tools, replication, and clustering

     * Maintain documentation of the database/instance configurations.

     * Configure database backups and ensure backups are executed successfully

     * Apply Security Technical Implementation Guideline (STIGs) on all databases.

     * Analyze issues holistically, from the application tier through the database down to the storage.

     * Resolve database, systems, and infrastructure-related issues.

     * Knowledge of Oracle and SQL DBMS and its components.   Specifically, the knowledge and experience needed to integrate with other applications from Oracle and SQL platforms.

     * Ability to read DB Schema and compose contrived and formal relationships between tables specifically to develop forms and applications and Crystal Report integration.

     * Knowledge and experience using Microsoft Visual Studio, Eclipse SDK or other enterprise development applications to develop Java, JavaScript, VB, C++, C# or other high level programming languages

     * Knowledge of configuration and deployment of Microsoft IIS and previous experience deploying Web applications using IIS.

     * Coordinate Department needs with stakeholders and Police Department Senior Staff, and create a mid-range plan of applications development and implementation.

     * Provide administrative oversight over the Systems Development Division personnel and contracts. Take ownership and act with a high sense of urgency.

Work closely with the City's IT Department in coordinating city wide applications and the utilization at the Police Department.  

The successful candidate will have solid information management experience, strong interpersonal and management skills, and hand-on experience with systems, equipment and methodologies used by police departments.  

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Competencies 

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:

Job Expertise - Demonstrates knowledge and use of applicable Citywide and departmental procedures/policies; demonstrates knowledge and use of applicable federal and state rules and regulations. Knowledge of, and strong experience in, database development and programming such as; Oracle and SQL Server, as well as an understanding of complex database concepts and interfaces including the implications of different database designs. 

The ideal candidate will also possess a combination of the following knowledge and experience:

     * Oracle 11g and12c database, Oracle Data Guard, Oracle Enterprise Manager (OEM), Oracle Recovery Manager (RMAN), Oracle Database appliance (ODA)

     * Oracle Certified Professional (OCP) and/or MSCA is highly desirable

     * MS SQL Server Database Mirroring, MS Failover Cluster, SQL programming

     * UNIX  and /or Linux

     * PowerShell programming

Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely, accurate, respectful and friendly manner. 

Planning - Acts to align own unit's goals with the strategic direction of the organization; defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.

Project Management - Ensures support for projects and implements agency goals and strategic objectives.

Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills - Communicates and listens effectively and responds in an timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form; responds to statements and comments of others in a way that reflects understanding of the content and the accompanying emotion; asks clarifying questions to assure understanding of what the speaker intended, ensures consistent communication takes place within area of responsibility

Technology Use/Management - Uses efficient and cost effective approaches to integrate technology into the workplace and improve program effectiveness.

Management - Evaluates priorities to ensure the 'true' top priorities are handled satisfactorily; sets clear goals for the employees and the work unit.

Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.

Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.

Creativity - Addresses objectives and problems while questioning traditional assumptions/solutions in order to generate creative ideas and new ways of doing business; exhibits creativity and innovation when contributing to organizational and individual objectives; seeks out opportunities to improve, streamline, reinvent work processes.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process.  Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.

You will be prompted to answer the following job-specific questions during the online application process:

* Please describe in detail of your work experience and includes years of experience. Your experience should be consistent with your work history.  

*Please describe in detail your recent participation in a software development project, your role, summary of the project approach and the key factors that contributed to the success of the project. 

*Please describe in detail your experience with Information Technology within the Police Department, or in a similar setting. How do you believe your previous experience and responsibilities would transfer into this position?

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.

If you have questions about the duties of this position, please contact Rudy Yeung (rudy.yeung@sanjoseca.gov.)

If you have questions about the selection or hiring processes, please contact Alexandria Rodriguez (Alexandria.Rodriguez@sanjoseca.gov. ) 

DEVELOPMENT SERVICES ANALYST

Development Services Analyst (Business Analyst)

SALARY:                                              $5451.40 to $7670.69 monthly (26 pay periods annually)

FINAL FILING DATE:        We are accepting applications until closing at 5 pm, December 17, 2019

THE POSITION

The Human Resources Department is accepting applications for the Regular and Full-time position of Development Services Analyst in the Development Services Department.  The normal work schedule is Monday through Friday, 8 –5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

THE CITY

The City of Roseville (COR) incorporates the following CORe Competencies as part of the City’s culture:

• Focus on people: Develop and deliver service-oriented solutions that meet or exceed expectations.
• Build trust: Ensure honesty and integrity to gain confidence and support of others.
• Ensure accountability: Take responsibility for the outcomes of one’s own work and foster a sense of ownership in others.
• Communicate effectively: Deliver clear, concise messages and actively listen to ideas and questions.
• Collaborate inclusively:  Build effective working partnerships, alliances, and teams.
• Make quality decisions: Make sound, timely decisions and recommendations.
• Be adaptable/agile: Change approach or methods to best fit the situation and effectively balance competing priorities.

DEFINITION

To perform professional and technical duties in support of Development Services Department activities and operations; to coordinate, oversee and serve as a technical resource for the implementation and integration of new program elements into the enterprise permitting and data tracking system; to provide technical assistance with respect to data analyses and the development of reports; and to analyze, develop and recommend process improvements to existing business systems to achieve the department’s goals.

DISTINGUISHING CHARACTERISTICS

• Receives direction from assigned supervisor or management personnel.
• Exercises technical and functional supervision over technical and administrative support personnel.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Oversee, coordinate and review the work of technical staff as it relates to the development and maintenance of the enterprise permitting system, the production of reports, and the production of maps, visual materials and other documents used in presentation.
• Assist the department in meeting State and Federal rules and regulations related to updating and maintaining development standards, zoning ordinances, and the general plan with the use of databases and other systems.
• Provide systems management for department specific systems, databases, reporting and mapping applications.
• Provide  graphic,  drafting,  reporting,  mapping  and  GIS  support  to  internal  and  external customers; receive and review requests from departmental staff, other departments and outside agencies and determine the best way to meet their needs.
• Receive and respond to technical requests for data analysis, data processing, program modifications, and training.
• Recommend processes and procedures to integrate new program elements into permitting system.
• Produce analytical and technical reports with the use of data processing systems that support the overall goals and needs of the department and City.
• Research, analyze, compile and interpret social, economic, population and land use data and trends.
• Manage and participate in various special projects and studies.
• Work closely with departmental staff to understand and identify needs; analyze, evaluate and present proposed business procedures or problems to define data processing needs.
• Review and make recommendations for process enhancements and provide technical troubleshooting support.
• Coordinate the department’s internal customer needs assessment survey; prioritize and recommend action in response to survey results.
• Serve as liaison with the Information Technology Department and outside vendors.
• Represent  function  on  committees,  outside  organizations,  and  at  staff  subcommittees  as necessary; coordinate technical support activities with other departments and divisions and outside agencies.
• Answer questions and provide information to the public, via telephone, e-mail, and written correspondence related to technical support program and operations; investigate complaints and recommend corrective action as necessary to resolve complaints.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform related duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge of:

• Principles and practices of computer systems and related analysis and design. Principles and practices of community development and permitting.
• Principles and practices of relational database techniques and design. Principles and practices of GIS concepts, surveying, drafting and mapping.
• Research methods and procedures including statistical analysis and report writing.
• Pertinent local, State and Federal laws, ordinances and rules.
• Principles of project management.

Ability to:

• Perform professional work in support of the Development Services Department’s business needs.
• On a continuous basis, know and understand all aspects of the job.  Intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.
• On a continuous basis, sit at desk for long periods of time.  Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.
• Extract and analyze data and produce technical reports.
• Analyze, develop and implement business solutions.
• Perform complex analytical research, relational and spatial analysis and GIS mapping. Train or instruct users in the use of computer equipment and operating procedures. Prepare a variety of reports and maintain accurate records and files.
• Problem solve, make decisions, and give direction.
• Develop and recommend policies and procedures related to assigned operations Advocate on behalf of the department for change and process improvement. Identify new technology solutions to manage the workload of the department.
• Monitor the effectiveness of existing systems and procedures and make and implement recommendations for change.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

EXPERIENCE AND TRAINING

Experience:

• Two years of responsible experience identifying, developing and implementing technological business solutions, preferably as it relates to urban planning or development related activities.

AND

Training:

• A Bachelor’s degree from an accredited college or university in computer   science,   information   systems,   business   management,   accounting, business information systems, finance, planning or a related field.  Relevant work experience as described above may be substituted for the educational requirement on a year for year basis.

License or Certificate:

• Possession of a valid California driver’s license by date of appointment.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to questions 2-3, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

3. How many years do you have working as a Business Analyst?

• Less than 2 years
• 2-3 Years
• 3-4 Years
• 4-5 Years
• 5+ Years

The City of Roseville’s enterprise permitting system (Accela Automation) has a growing footprint within the City. Currently supporting five departments/divisions (Building, Code Enforcement, Engineering, Fire, and Planning) with more on the way, the Development Services Department is looking to recruit a skilled, customer focused, and professional Business Analyst to our team to assist in new feature development as well as ongoing system support. This Analyst position will perform a wide range of duties which could include, but is not limited to: requirements gathering and analysis, system configuration/testing using proprietary toolsets, JavaScript programming, report development, customer support, and documentation.

Describe your knowledge, skill, or ability in each of the following areas. In so doing, please provide any relevant work experience and specific examples that demonstrate your competency. Note: although encouraged, it is not required to respond to all eight areas listed below.

• Requirements Gathering
• System Configuration
• Process Improvement
• Software Implementation
• Technical Writing and Documentation
• Customer Support
• JavaScript or other programming languages
• SQL, SSRS Reporting, or Business Objects/Crystal Reporting

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination.  The applicant’s experience and education will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the Employment List.  Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.  Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

Please click the links below for complete details regarding this recruitment.

San Mateo County Health is seeking a well-qualified individual for the position of IS Application Support Analyst II – Behavioral Health & Recovery Services - Extra Help.
 
The current vacancy is extra help in the Health Information Technology Division. This position is currently located in San Mateo, CA, but will travel/drive throughout the County to perform duties of the job.
 
Primary responsibilities will include:   

• Interviews, analyzes, and documents end user work processes and systems requirements; conducts systems walk-throughs and technical reviews; develops or refines system specifications, including evaluating and testing vendor software packages for conformance with user requirements and priorities.
• Project Coordination, monitor existing and upcoming projects, evaluate project requests and write business requirements document for proposed projects
• Ability to create and gather business requirements from end users/new requests
• Liaison with Information Services Department (ISD) to ensure that department needs are addressed and met
• Consults with supervisors regarding information technology related issues, needs, and services; conducts special research assignments, gathers data, and prepares reports for consideration by management or special committees.
• Develops and recommends comprehensive standards, policies, procedures, and technical documentation.
• Responds to and resolves software users' inquiries and complaints and escalates problems or issues to vendor representatives as needed.
• Troubleshoots and/or resolves application-related issues in-person, over the phone or remotely.
• Individually or as a team member, works on and is responsible for software applications research, development, conversion, installation, and maintenance projects, including planning, organizing, and defining project requirements, methods, and end objectives in consultation with end users; coordinates project activities with team members, other section staff, user representatives, and outside vendors.

THE POSITION

Under general direction, the Web and Database Administrator coordinates the design, development, programming, and maintenance of the City’s Internet and Intranet web sites; maintains on premise and cloud databases and related services, including the security, effectiveness, efficiency, appeal and troubleshooting of databases; and develops databases and/or web applications that are in compliance with applicable city government requirements, standards and best practices.

ESSENTIAL DUTIES

Duties may include but are not limited to the following: 

• Strategically plan, develop, execute and manage the City website (architecture, format and design) in a way that makes it user friendly and effective;
• Design and optimize city Intranet site on SharePoint, using feedback from department leads and power users. 
• Ensures the clear, comprehensive and accurate presentation of the City’s on-line presence in the Internet/Intranet web sites.
• Design, develop and maintain web site documents, templates, graphics and navigational tools;
• Work cross-functionally among City departments to determine needs and ensure web solutions are developed to address those needs;
• Collaborate with the Communications and Marketing team to ensure proper branding and messaging is integrated into the architecture and content of the web sites;
• Track, measure and report on key website metrics for effectiveness of customer engagement;
• Keep current on emerging trends to ensure optimal user experience and engagement;
• Design, develop and maintain highly available databases, developing project plans that translate department needs into technical requirements.
• Execute complete database solutions from evaluation to implementation. This may include researching and implementing “off the shelf” database applications or the development of unique in-house applications which should be protected by an appropriate authorization constraint;
• Develop and enforce data management standards and/or new development protocols that promote standards and ensure that all applications are fully compliant with applicable regulations and best practices;
• Work closely with IT peers to maintain the integrity of the city’s data through multiple access schemes; facilitate sharing of common data by overseeing proper key and index management. Monitor database backups, install, upgrade and maintain database software; restore and/or recover data as necessary;
• Create data flow and data life-cycle documentation; develop and maintain internal database documentation describing requirements, design specifications, implementation and ongoing changes in applicable procedures for use by end users as well as other network personnel.

Please click the links below for complete details regarding this recruitment.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.