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San Mateo County Health is seeking a well-qualified individual for the position of Senior IS Business Analyst – Limited Term. A Senior IS Business Analyst, under general supervision, leads, trains, oversees, sets priorities, and directs the work of staff on a day-to-day basis; performs the most complex and varied systems maintenance, operational duties, and/or modification of application systems; regularly leads large-scale or several small-scale projects of critical importance and substantial consequence to the success or failure to the County; serves as a liaison between system users and information technology staff, vendors, and service providers; provides technical and analytical support and training to system users; performs system administration functions to ensure security and effective operation; develops and maintains a variety of automated files, records, and databases; prepares and distributes new procedures, training materials, and a variety of scheduled and ad hoc reports; and performs related work as required.

The current vacancy is limited term in the Health IT Division and will be directly supporting the Environmental Health Services Division. This position is currently located in San Mateo, CA, and may travel/drive throughout the County to perform duties of the job.

The primary focus of this position will be working with the Environmental Health Services Division staff in preparing, selecting and implementing the replacement of the division’s core record management system. In addition, this individual will also recommend and/or assist with implementing other technologies and processes that will improve delivery of services Environmental Health Services provides to county residents and businesses.

Responsibilities will include, but are not limited to: 
 

• Obtain and in-depth understanding of the services the division provides, their processes and system workflows and regulatory reporting needs.
• Work closely with division staff to collect and document existing system workflows, identifying areas in need of improvement and new needs.
• Plan, schedule, prioritize, and assign work in consultation with IS Business Manager; inspect systems and infrastructure for maintenance, repair, and upgrade needs and recommend appropriate actions; assist in developing work plans, procedures, and schedules.
• Inspect and evaluate work in progress and upon completion to ensure activities are performed in accordance with department standards and specifications.
• Coordinate projects, personnel, and systems to facilitate access to assigned information systems; provide adequate, smooth, and efficient services for staff; receive, prioritize, and coordinate response to work orders; estimate and provides adequate materials, equipment, and staff needed.
• Function as a liaison between project managers, analysts, systems specialists, data specialists, communications specialists, and client systems specialists to ensure standards and protocols are maintained; assist in coordinating activities with other information services staff.
• Provide lead direction during major systems incidents to ensure an expedient response and resolution; maintain communication with all stakeholders on system status; identify underlying problems causing incidents and designs, proposes, and implement resolutions.
• Provide recommendations to managers and supervisors on the development of long- and short-term system infrastructure plans.
• Participate in the review and recommendation of contracts with outside vendors and consultants; administer, monitor, and evaluate contract scope of work; review design documents to ensure technical integrity.
• Individually or as a project team leader, work on and is responsible for complex large scale or multiple small scale software applications research, development, conversion, installation, and maintenance projects, including planning, organizing, and defining project requirements, methods, and end objectives in consultation with end users; coordinate project activities with team members, other section staff, user representatives and outside vendors.
• Oversee the modification of existing systems and/or the implementation of new systems by developing, writing, and disseminating procedures that utilize new or changed system applications and by evaluating system modifications in response to operational, program, and/or regulatory changes.
• Oversee and assign requests for assistance related to the use of department and/or program systems and software applications to staff; determine severity of problem and resolve or refer to appropriate personnel or vendor for resolution.
• Oversee the facilitation of a variety of system user and work groups to identify user needs and operational, programmatic, and/or regulatory changes affecting application requirements and other related issues.
• Supervise the work of software vendors to identify and resolve programming and other operational problems; oversee the scheduling of corrective patches and upgrades between vendors and staff; interact with vendors, external agencies, auditors, or other staff to obtain requested data or special reports.
• Design, implement, evaluate, and modify information systems training programs used by the department and/or program; request ad hoc reports.
• Oversee the development and execution of system test plans to ensure application performance conforms to specifications; oversee the modification of technologies to correct errors and optimize system performance and cost-effectiveness.
• Stay abreast of new trends and innovations in technology related to County operations; research, recommend, and evaluate vendor solutions and technologies; implements improvements; work with staff to maintain, revise, or improve operations and systems.
• Provide lead direction to a group of business analyst staff; review and control quality of work.
• Provide training to users and other technical staff and advise on best practices.

This is a limited term, at-will position.  Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan.

QUALIFICATIONS

Education and Experience:  Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or closely related field and five (5) years of responsible experience in a position that would provide knowledge of department-specific programs, processes, and/or operations, including at least three (3) years of experience in the planning, implementation, oversight, and/or utilization of automated information systems and applications used to support departmental activities and specific to the specialty area assigned which includes report design, writing, and generation; business analysis; technical writing; system administration; vendor relationship management; and/or departmental information security.  Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years.

 

APPLICATION/EXAMINATION

If you are interested in being considered for this limited term position the following items must be submitted via e-mail: 
 

• Cover letter with responses to Supplemental Questions (maximum of 2 pages)
• Resume

Supplemental Questions:

1. Describe in detail how your education and work experience qualify you for the Senior IS Business Analyst position, including successful replacement of a record management system, if any. Be specific about where the experience was acquired, the responsibilities and duties performed, and how long you worked in that capacity.

Additionally, state any relevant certifications, trainings, or classes.

2. Describe your project management experience. As part of your response, include types of collecting requirements and tracking issues and risks, and outcomes of the projects.

Additionally, provide one relevant example that best illustrates your project management experience. Include the project, the steps you took, a risk/challenge you encountered along with how you communicated it to stakeholders and how you addressed it, and the ultimate result.

3. Describe in detail your experience and ability to communicate with technical and non-technical stakeholders throughout the project/software development cycle starting from gathering and validating requirements to the software system you implemented to training end-users. As part of your response, describe the communication methods you used, the steps you took in implementation and how you ensured end-user training.

Please include the words "Senior IS Business Analyst – Limited Term Position" in the subject line of email submission. All submitted materials must be in a Word or PDF format.

Please submit the above listed materials via email to:
  

Melissa Sheehan, Health Information Systems and Technology Manager
Email: msheehan@smcgov.org

Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.
 
Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.
 
NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions and a resume) will not be considered.
 

The County of San Mateo is a diverse, inclusive workplace, where employees are valued and respected for their different perspectives, experiences, backgrounds, and contributions.
We are proud to be an Equal Employment Opportunity Employer.

The City of San José is recruiting for a Senior Applications Developer (C# and .Net) (Enterprise Supervising Technology Analyst) in the Information Technology Department (ITD). The purpose of the position is to support ITD's vision of developing an efficient IT applications portfolio that meets the process automation and records management needs of both internal and external stakeholders.  

Duties may include but are not limited to:  

• Leading the delivery of projects and solutions to completion in a team environment while demonstrating a consultative personality, leadership mindset, and collaborative communication style. 
• Leveraging an understanding of Business Relationship Management, Business Process Automation (BPA)/Management, IT Service Management, Enterprise Content Management, Records Management, Web Content Management, Intranet, and Collaboration concepts to build high quality internal and external solutions for customers. 
• Customizing solutions leveraging programming languages using C#, .Net, JavaScript, PowerShell, and API. 
• Assisting with software upgrades, testing, and resolving production support problems in a prompt and efficient manner.  
• Liaising with software suppliers on the development of system enhancements to overcome known problems or further fulfill user requirements.  
• Developing, testing, and preparing support documentation of new releases for custom applications and providing support for .NET 4.7 or higher version of framework-based web applications to address city needs. 
• Developing reports using Crystal Reports or SQL Server 2019 Reporting services.   
• Establishing and maintaining effective working relationships with all levels of customers and technology staff. 

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. 

Competencies  

The ideal candidates will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: 

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. 

The ideal candidate will also possess a combination of following Application Development and/or BPA knowledge and experience:  

• Experience with server maintenance, .NET, SQL Server, Windows Server, and Microsoft Architecture.  
• Strong programming skills and technical experience to design and develop web application solutions utilizing Microsoft .NET platform, to ensure application deployment and support of service delivery at an enterprise level. 
• 5-7 years of experience with designing and developing C# and .NET applications / platform and .NET Framework’s newest features. 
• Knowledge of a variety of programming concepts, coding practices, and troubleshooting procedures is required, including system support, system maintenance and assisting with software implementation and upgrades.  
• Strong understanding of the structure and logic of Object-Oriented programming. 
• Advanced knowledge to design, develop and automate custom solutions to tailor solutions to enterprise process needs. 
• Experience with gathering and documenting business requirements. Familiar with techniques which help in modelling and understanding business and its operations.  
• Background in business process automation or business application development with a strong understanding of collaboration, integrations and business processes. 
• Working knowledge of Crystal Reports and/or SQL Reporting Services reports. 
• Experience with BPA tools, workflows, and solution builds is desirable. 
• Technical skills to build and automate solutions to support Business Processes is desirable. 
• Knowledge of project methodologies (Waterfall, Agile) is desirable. 
• Working knowledge of content migration tools such as SharePoint, AvePoint, Sharegate is a desirable. 
• Proficiency of C# and .NET along with a familiarity of coding environment in Microsoft Visual Studio 2019 is highly desirable. 
• SharePoint Server experience is highly desirable. 
• 5 years of knowledge of API programming is highly desirable. 
• Knowledge of change management and IT Service Management is highly desirable. 

Planning – Acts to align own unit's goals with the strategic direction of the organization; Defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.   

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. 

Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach.  

Teamwork and Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.  

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.  

 

The City of San José’s Information Technology Department is seeking a Senior SharePoint Administrator responsible for design and implementation of Microsoft's collaboration platform within organization. The ideal candidate possesses strong technical experience to design and provide sophisticated solutions utilizing Microsoft SharePoint platform, ensure SharePoint deployment, and support services delivery at an enterprise level.  

Duties may include but are not limited to: 

• Developing strategy, roadmap, and feature enhancements for a City-wide enterprise content management and records management solution.  
• Defining Physical Architecture, Logical Architecture, and Capacity Planning and making sure the environment is scalable. 
• Developing site Information Architecture plan and administering best practices and governance procedures for SharePoint Online sites. 
• Defining the Information Architecture and Taxonomy and clearly defining Taxonomy Term Store for the whole Enterprise. 
• Implementing best practices and Governance procedures for SharePoint custom solutions.  
• Creating access control policies/plans for SharePoint Online 
• Participating in Architectural Peer Review activities with other groups such as Database Administration (DBA), Active Directory (AD), Network and Security teams, to ensure that there is no point of failure. 
• Leading functional migration and modernization of SharePoint solutions. 
• Leading and facilitating information gathering sessions to validate business cases. 
• Gathering and documenting business and functional objectives. 
• Defining project deliverable standards and ensuring quality of customer deliverables and alignment to industry best practices. 
• Defining the Detailed Disaster Recovery strategy which aligns into Enterprise DR strategy. 
• Demonstrating knowledge of SharePoint Farms, SharePoint Server roles, SharePoint installation, configuration and administration, Central Administration management, and PowerShell administration modules. 
• Performing site and data migration tasks between cross farms, sites, and site objects. 
• Creating and maintaining documentation for SharePoint infrastructures, deployments, and service specifications. 
• Collaborating with the Infrastructure and DBA groups on backup/recovery operations and disaster recovery testing related to SharePoint implementation.  
• Working with developers to deploy custom applications and solutions to production and pre-production environments. 
• Managing Service applications and creating web applications and site collections. 
• Defining and enforcing security rules at the farm and site collection levels.  
• Knowledge of project methodologies (Waterfall, Agile) is desirable. 
• Responsible for mentoring SharePoint development and support team.  
• Demonstrating the ability to maintain good relationships with key vendors and working closely with them to understand their offerings and roadmaps. 

If you are looking for an exciting opportunity that presents important challenges, want to help a City thrive through collaboration technology, and have an excellent track record leading SharePoint solution, this is the role for you!  

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.  

About the Position:

The Wildlife Biology Intern responsibilities include surveying for and identifying wildlife species in the field, operating wildlife camera traps and managing photo data, GIS mapping, researching and preparing written summaries of local species and habitat, collecting and organizing data in spreadsheets and databases. Work duties will provide training in a broad range of natural resource management techniques, environmental analysis, habitats, and tools. 

About Midpen: Midpeninsula Regional Open Space District (Midpen) manages a regional greenbelt system in the Santa Cruz Mountain region comprised of over 65,000 acres of land in 26 open space preserves, protected for public enjoyment and recreation. Midpen is a growing organization with a focused mission that guides our work, and where every employee makes an impact.  It’s an exciting time to be part of Midpen’s team!  If you are looking for a challenging opportunity to contribute to the legacy of open space preservation and recreation, we invite you to apply for this position. To learn more about Midpen, visit our website, OpenSpace.org, and view our “Working for Midpen” video on our Jobs page.

Benefits: This is a temporary position working 20 – 40 hours per week, which will extend up to a total of 950 hours over a 6-9 month period. This is a non-benefited position.

Basic Requirements: Internships are open to applications from current students or recent graduates (within the last 12 months). Successful candidates will have a background in biology, ecology, environmental studies, park management, planning or another related field; and experience with field survey techniques. This natural resource focused internship requires the ability to identify common wildlife of California as well as skills in interpreting scientific reports and writing summaries. Experience with wildlife camera trapping, identification of common mammals, reptiles, and amphibians, as well as familiarity with ArcGIS software and mapping natural resources with GPS equipment are a plus. Possession of or ability to obtain a valid California driver’s license.

Working Conditions: This position will be divided between at home office work and field visits to survey, map, and collect field data. During this time of COVID-19 restrictions and care for our employees’ health, Midpen employees are working remotely. However, once restrictions are lifted this position will operate in the Natural Resources Department at Midpen offices in Los Altos, California. Fieldwork is conducted in rural or mountainous Midpen open space areas, which may involve working alone in wild land areas and traversing rough, difficult terrain sometimes with poison oak and dense vegetation. Work will also involve data collection and identifying roadkill along a two-lane roadway. Work may take place during inclement weather conditions.

How to Apply: Apply online at CalOpps.org.  The following four application items are required in order to be considered for the position:

(1) CalOpps Employment application

(2) Cover Letter

(3) Resume

(4) Supplemental question responses.

Incomplete applications will not be considered for the position. Applicants with the most relevant experience and qualifications suitable for the position will be contacted for interviews.

Virtual Interviews are planned for December 17, 2020. We suggest planning your calendar accordingly.

 

Midpeninsula Regional Open Space District is an Equal Opportunity Employer

Applicants with disabilities may request reasonable accommodation by contacting the Human Resources department at 650-691-1200.

 Put your passion for Open Space to work!

The City of Campbell announces an employment opportunity for: 

IT Technician (Temporary) 

Salary: $35.00 - $54.00 per hour 

Closing Date: Open Until Filled 

 

IT Technician: Under general supervision, maintains, repairs, installs, and configures personal computer hardware and software, peripherals, telecommunications, and telephone equipment; works on projects supporting the implementation of new computer systems and technologies; provides desktop support of standard applications, workstations, and printers; performs limited system administration functions, and performs related work as required.

Typical Duties: Provides support for personal computer, network, and telecommunications systems; installs and configures personal computer hardware and software, support and troubleshoot user profile, email, voicemail, and desktop applications; installs and supports network printers, telephone stations, and related equipment; resolves personal computer and network problems; monitors and maintains file and print servers, email, and peripheral equipment; manages user accounts and mailboxes; maintains and supports intranet and internet web sites, including updates, graphics, and configuration of user applications;  manages work orders; maintains City IT asset database; provides training to users;  manage IT helpdesk ticketing queue; attend training sessions, and performs other related duties as required.

Ability to: Effectively maintain, configure and administer assigned computer, telecommunications, and related equipment; acquire a thorough knowledge of applicable hardware and software, acquire a working knowledge of department and City policies regarding information systems; effectively communicate technical information and to train staff; maintain effective working relationships with those contacted in the course of work; and work extended or irregular hours.

Knowledge of: Microsoft Windows 7 and Windows 10,  Office 365,  Microsoft Active Directory, database, and applications software; data communications/network systems; network-based services including email,  printing, back-ups, anti-virus, and security; operating characteristics, capabilities, limitations, and service requirements of personal computers and related peripheral equipment; basic electronics methods, parts, and tools used in the maintenance and repair of a variety of electronic and communications systems including telephone, voice mail, and related systems; and current information technology products and developments.

Minimum Qualifications:

Education and Experience: Equivalent to an Associate Degree from an accredited college or university with major course work in computer science, information systems, business administration, or a related field, and three years of increasingly responsible experience supporting applicable information systems.  Additional relevant experience may be substituted for the desired education on a year-for-year basis for up to two years.

Possession of:   A valid California Driver’s License and a satisfactory driving record.

 

Application Process

City employment applications may be obtained by visiting the City’s website at www.campbellca.gov  or www.calopps.org. Postmarks, emails, and faxes will not be accepted. Please do not substitute “see résumé” on the employment history section of the application. Recruitment is open until filled. 

Testing Process:  Following the initial screening of applications, those applicants with the most appropriate qualifications will be invited to continue the selection process.

For questions regarding this recruitment, please call City of Campbell Human Resources at 408-866-2122 or email: hr@cityofcampbell.com

Information contained in this announcement is subject to change and does not constitute an expressed or implied contract.  The Human Resources Office will make reasonable efforts in the examination process to accommodate persons with disabilities.  Please advise the Human Resources Office of such special needs at the time of application. 

The City of Campbell is an equal opportunity employer and does not discriminate in employment based on a person’s race, color, religion, sex, national origin, disability, age, sexual orientation, marital status, or medical condition.

Sonoma County Library

Announces an Employment Opportunity

INFORMATION TECHNOLOGY MANAGER

ROHNERT PARK HEADQUARTERS

40 HOURS PER WEEK – FULL TIME

 

We are seeking a customer service driven IT Manager to be responsible and accountable for the smooth running of our computer systems for our 14 locations within the limits of requirements, specifications, costs and timelines. Please complete the required supplemental questionnaire as part of the application process. Applicants who do not respond to the supplemental questions will be eliminated from further consideration.

 

THE POSITION:

Please see the attached job specifications for full details about this position.

 

The Information Technology Manager plans, organizes, manages, and provides direction and oversight for all functions related to the Library’s computer network and telecommunications software and hardware infrastructure, including operating systems, enterprise applications, integrated library system (ILS), servers, etc.

 

TYPICAL TASKS include, but are not limited to:

• Manages the Information Technology Department; establishes, within Library policy, appropriate budget, service, and staffing levels.
• Develops the Library’s Information Technology plan and associated projects and budgets; monitors assigned budgets and manages expenditures.
• Oversees all functions of the integrated library system (ILS) including acquisitions, cataloging, circulation, serials, and the public interface component; administers and maintains the relational database and software modules supporting the Library’s ILS (Horizon). 
• Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.

 

Knowledge of:

• Current computer and telecommunications system features and their integration capabilities.
• Techniques for providing a high level of customer service to the public, volunteers, vendors, contractors, and Library staff, in person and over the telephone.
• Management principles and practices, including goal setting, program development, implementation, evaluation, and project management.
• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.

Ability to:

• Recommend and implement goals, objectives, and practices for providing effective and efficient information technology services.
• Actively participate in management team activities, contributing to deliberations, adding value to discussions as appropriate, offering support and assistance where needed, and keeping members informed of the status of projects and relevant issues.
• Manage and monitor complex projects, on-time and within budget.
• Plan, organize, schedule, assign, review, and evaluate the work of staff; train staff in work procedures.

 

MINIMUM QUALIFICATIONS:

Education and Experience: Equivalent to graduation from an accredited four-year college or university with major coursework in computer science, information technology management, or a related field, and four (4) years of increasingly responsible administrative or management experience in the development and administration of computer systems, telecommunication systems, and local and wide area networks, including two (2) years of supervisory experience.

Licenses and Certifications:

Must possess and maintain a valid California Class C Driver License.

 

SALARY RANGE:               IT Manager - $110,531.20 to $138,049.60/annually

 

CLOSING DATE:                Open until filled- First Review on Tuesday, November 24, 2020

 

                                                Interviews tentatively scheduled for week of 12/7/20 or 12/14/20

 

APPLICATION PROCESS:  Please go to https://www.calopps.org/sonoma-county-library

to apply.  Applications must be complete and submitted by the final filing date in order to be considered.  Resumes will not substitute for a completed application.

 

The application process may contain one or more of the following steps: a supplemental application, written test(s), skills assessment(s), and/or oral examination(s). 

 

RECRUITING PROTOCOL IN RESPONSE TO CORONAVIRUS COVID-19:

Pursuant to California Governor Newsom’s Executive Order N-29-20 issued on March 17, 2020, and all applicable COVID 19 Shelter in Place Orders issued by the Sonoma County Health Officer, the recruiting process including interviews, testing, etc. will be held via teleconference or online, if  possible, unless changes occur in the state and/or county health order.

 

REQUEST FOR ACCOMMODATION: Sonoma County Library will make reasonable accommodations in the recruitment process to accommodate applicants with disabilities. If you are invited to participate in an examination or interview and have a disability for which you require an accommodation, please contact the Human Resources Department at (707) 545-0831 extension 1591 or dkatzung@sonomalibrary.org as soon as possible to make arrangements for your accommodation. Requesting accommodations at least 3 working/business days before the scheduled event will help to ensure availability. For further information regarding disability accommodations provided by the Library and related matters, see the Library’s website at https://sonomalibrary.org/accessibility.

 

Sonoma County Library values diversity, empowerment, community, unity, kindness, connection, and equity. We are committed to diversity and inclusion in the recruiting and hiring of staff.

 

   SEPTEMBER 2015                 FLSA: EXEMPT

INFORMATION TECHNOLOGY MANAGER

                                             

Definition

Under general direction, provides excellent customer service, plans, organizes, manages, and provides direction and oversight for all functions related to the Library’s computer network and telecommunications software and hardware infrastructure, including operating systems, enterprise applications, integrated library system (ILS), servers, desktop computers and applications, local and wide area networks, printers, telecommunications systems, and the Library’s website; provides complex professional assistance to Library management staff and the Library Commission in areas of expertise; and performs other duties as required.

 

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from the Library Director or a member of the senior management staff.  Exercises direct and/or general supervision over and provides training to assigned professional, paraprofessional, technical, and support staff. 

Class Characteristics

This is a management classification that manages, directs, and participates in all activities related to the Library’s computer, integrated library system (ILS), and telecommunications infrastructure; oversees, coordinates, and reviews the work of staff performing complex professional, technical, and office support related to all programs and activities of the Information Technology section; develops and administers current and long-range planning activities; manages the effective use of the Library's information technology and telecommunications resources to improve organizational productivity and customer service; oversees and participates in the administration and maintenance of the Library’s ILS (Horizon); and provides highly complex and responsible support to the Library Director in areas of expertise.  Responsibilities are defined by overall objectives and involve a high level of complexity and specialized information.  This class is differentiated from the Library Director in that the latter has oversight of all Sonoma County Library divisions, sections, programs, activities, and services. 

 

Examples of typical JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Develops, directs, and coordinates the implementation of goals, objectives, policies, procedures, and work standards for the Library’s information technology activities.
• Manages the Information Technology Department; establishes, within Library policy, appropriate budget, service, and staffing levels.
• Develops the Library’s Information Technology plan and associated projects and budgets; monitors assigned budgets and manages expenditures.
• Oversees all functions of the integrated library system (ILS) including acquisitions, cataloging, circulation, serials, and the public interface component; administers and maintains the relational database and software modules supporting the Library’s ILS (Horizon). 
• Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
• Plans, manages, and oversees the daily functions, operations, and activities of the Information Technology Department, including installation, operation, and maintenance of software and hardware, user support, development of user requirements, technology needs analysis, project management, and the administration and operation of computer and other information technology equipment and telecommunications systems.
• Develops and standardizes procedures and methods to improve the efficiency and effectiveness of information technology programs; continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; prioritizes and allocates available resources; identifies opportunities for improvement and makes recommendations to the Library Director.
• Manages and coordinates the work plan for the Information Technology section; meets with staff to identify and resolve problems; assigns work activities, projects, and programs; monitors work flow; reviews and evaluates work products, methods, and procedures.
• Procures information technology equipment and supplies; prepares and evaluates RFPs; evaluates products and vendors; negotiates contracts.
• Develops and reviews staff reports related to information technology activities and services; presents reports to the Library Commission and other committees and boards.
• Provides highly complex staff assistance to the Library Director; prepares and presents staff reports and other necessary correspondence.
• Conducts a variety of organizational and operational studies; recommends modifications to information technology programs, policies, and procedures, as appropriate.
• Implements adopted information technology and telecommunications plans, policies, and standards.
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of information technology; researches emerging products and enhancements and their applicability to Library needs.
• Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval.
• Receives, investigates, and responds to problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.
• Manages and executes special projects, such as technology upgrades.
• Performs all information technology and telecommunications related technical and professional duties and activities, as needed.
• Participates as an active member of the Library management team.
• Communicates orally, in writing, or through graphic representations and statistical summaries with colleagues, managers, employees, the public, organized employee groups, and representatives of various organizations.
• Performs other duties as assigned.

competencies

Knowledge of:

• Current computer and telecommunications system features and their integration capabilities.
• Techniques for providing a high level of customer service to the public, volunteers, vendors, contractors, and Library staff, in person and over the telephone.
• Management principles and practices, including goal setting, program development, implementation, evaluation, and project management.
• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
• Principles and practices of budget administration.
• Systems design and development techniques, including requirements analysis, feasibility studies, software design, programming, beta testing, installation, evaluation, and operational management.
• Applicable federal, state, and local laws, codes, and regulations related to the operation of the assigned division.
• Principles and practices of contract administration and evaluation.
• Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned division.
• General principles of risk management related to the functions of the assigned area.
• Recent and on-going developments, current literature, and sources of information related to the operations of information technology and telecommunications.
• Record keeping principles and procedures.
• Modern office practices, methods and computer equipment.
• Computer applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for effectively representing the Library in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.

 

Ability to:

• Recommend and implement goals, objectives, and practices for providing effective and efficient information technology services.
• Actively participate in management team activities, contributing to deliberations, adding value to discussions as appropriate, offering support and assistance where needed, and keeping members informed of the status of projects and relevant issues.
• Manage and monitor complex projects, on-time and within budget.
• Plan, organize, schedule, assign, review, and evaluate the work of staff; train staff in work procedures.
• Evaluate and develop improvements in operations, procedures, policies, or methods.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
• Interpret, explain, and ensure compliance with Library policies and procedures, complex laws, codes, regulations, and ordinances.
• Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Effectively represent the division and the Library in meetings with governmental agencies, community groups and various businesses, professional, and regulatory organizations, and in meetings with individuals.
• Establish and maintain a variety of filing, record-keeping, and tracking systems.

• Operate modern office equipment, including library computer system and equipment, copiers, printers, and software programs; access, retrieve, enter, and update information using a computer workstation.

• Make sound, independent decisions within established policy and procedural guidelines.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

 

Qualifications

Education and Experience:

Equivalent to graduation from an accredited four-year college or university with major coursework in computer science, information technology management, or a related field, and four (4) years of increasingly responsible administrative or management experience in the development and administration of computer systems, telecommunication systems, and local and wide area networks, including two (2) years of supervisory experience.

 

Licenses and Certifications:

Must possess and maintain a valid California Class C Driver License.

Physical Demands

Must possess mobility to work in a standard office and library setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; hearing and speech to communicate in person, before groups, and over the telephone; the ability to operate a motor vehicle and to visit various branches and meeting sites.  This classification primarily works indoors and requires movement between work areas.  Finger dexterity is needed to access, enter, and retrieve materials and data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information.  Positions in this classification occasionally lift and carry reports, records, and materials that typically weigh less than twenty-five (25) pounds.

 

Environmental Elements

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

 

WORKING CONDITIONS

May be required to work flexible schedules including evenings and weekends.

 

 

 

 

 

Internship Opportunity:

The City of Los Altos Recreation and Community Services Department has ongoing internship opportunities for current college students who have completed their coursework and are looking to fulfill their undergraduate program internship requirements to obtain a B.S. or B.A degree in Recreation, similar field or meet other personal career enhancement goals. Interns will work closely with one or more members of the Recreation Management Team and will have an opportunity to develop skills and practical on-the-job experience in a dynamic and diverse public service environment while promoting an understanding of local municipal government. The Recreation staff will work with each student to develop a successful and rewarding experience.

Description of Duties:

Under general supervision and guidance, the intern will plan, develop, and implement selected programs, services or projects. Examples of projects include assisting in the planning and coordination of community events, recreation programming, park and facility projects, policy updates and implementation, marketing, public engagement, research and analysis. This includes working with City staff, department Commissions, the public and community partners.

The intern will also aide in the production and distribution of program fliers, brochures and promotional materials as well as assist with recruiting and training efforts. The intern will gain experience in the agency’s methods for the development of policies, procedures, marketing, customer service, registration, community engagement, collaborations, planning, assessing, and budgeting, analysis, feasibility studies and program evaluations. Example programming areas include special interest classes, tiny tots, teens, seniors, youth and adult sports, camps, aquatics, facility rentals and special events. Example park projects include the development of a new Community Center, dog park, and a variety of other facility improvements. The intern will participate in department, community, commission and staff meetings.

Special Project:

Per guidelines provided by a specific academic curriculum, the intern will complete a minimum of one special project during the internship experience. The supervisor and intern will jointly determine the project and scope. The project should be mutually beneficial to the student as well as the City of Los Altos Recreation and Community Services Department.

Optional Camp Experience (Winter/Spring and Summer only):

• Winter/Spring Interns may assist in the planning of camp programs including summer programming, paperwork, administrative tasks, budget preparation, and other related items.
• Summer Interns may be directly involved with the camp program by: assisting with planning for the summer, participate in administrative team meetings, leading activities, and assisting with day to day operations. They will also assist the Camp Coordinator with administrative aspects of camp; which may include assessing, planning, implementing and evaluating camp programs. For summer interns, camp duties may be in addition to the other duties listed above.

 

Job Requirements:

• Possession of a valid California Driver’s License
• Interest in local government
• Work effectively, both supervised and unsupervised
• Work cooperatively and have good communication with staff, participants, parents, City professionals and other groups affiliated with City programs
• Good organizational skills
• Completion of assigned tasks
• Ability to plan, develop and implement programs
• Summer and Winter/Spring Interns Only: Additional tasks related to Camp programs
• Proficient in Excel and Word
• Detail oriented
• Great communication skills
• Able to problem solve effectively
• Excellent customer service

Benefits of The Intern Experience:

• Competitive hourly pay rate
• Flexible work schedules
• Field of study work exposure
• Provide meaningful and practical experience for the intern under supervisor/coordinator, including periodic evaluation and feedback.
• Provide a professional experience that fulfills the education requirements of the University while working with the students College internship advisor.
• Academic and professional growth
• Enriching on-the-job experience
• Professional networking opportunities
• Mentoring opportunities
• Resume enhancement
• Academic credit (in some cases)
• Provide an opportunity for the student to relate to, learn from, and interact with a recreation professional.
• Provide an opportunity for the intern to experience all aspects of community-based Recreation from administrative to implementation.
• Provide opportunities to develop direct leadership and supervisory skills.
• Prepare the student for an entry-level position in the field of Recreation.

Qualifications of Recreation Intern:

• Current college student, recent college graduate, or graduate student.
• Majoring in the field of Recreation, Therapeutic Recreation, Public Administration, Kinesiology, or related field.
• Ability to follow written and verbal directions.
• Ability to instruct and lead individuals or groups in a variety of recreation programs and settings.
• Have knowledge of how to use basic computer programs and use of office machines, such as fax, copier, plotter, etc.
• Basic core knowledge of different techniques for a variety of recreation activities and programs.
• Ability to assist in the operation and control of recreation activities.
• Ability to use assessments to develop individual plans and document progress of participants.
• Ability to establish and maintain effective working relationships with other employees, participants and the public.
• Ability to take initiative in asking questions, performing tasks in leadership and supervision of participants.

RECRUITMENT PROCESS:

The recruitment will remain open until the position is filled. Prior to hire, candidates will be required to successfully complete a pre-employment process, including a livescan background investigation. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification or termination.

EQUAL OPPORTUNITY EMPLOYER

The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise the City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Are you a motivated, energetic, and creative individual interested in working for an agency making a difference for people in Santa Clara County? Are you detail-oriented yet able to understand the big picture? The award-winning Santa Clara County Housing Authority (SCCHA) is looking for talented individuals to be a part of a collaborative, innovative organization dedicated to making homes and growing communities in Santa Clara County.  

We are currently seeking applicants for an Applications Administrator position in the Information Technology Department. Reporting to the IT Infrastructure Superviosor, the Applications Administrator will coordinate, implement, and manage the Housing Authority’s (Agency’s) business applications portfolio; performs technical assessments of recommended business application solutions based on end-user needs; coordinates support and monitors the performance and reliability of business applications; performs related work as required.  

 

TO VIEW JOB ANNOUNCEMENT, CLICK ON THE 'JOB ANNOUNCEMENT URL' BELOW.

 

Are you a motivated, energetic, and creative individual interested in working for an agency making a difference for people in Santa Clara County? Are you detail-oriented yet able to understand the big picture? The award-winning Santa Clara County Housing Authority (SCCHA) is looking for talented individuals to be a part of a collaborative, innovative organization dedicated to making homes and growing communities in Santa Clara County.  

We are currently seeking applicants for a Database Administrator position in the Information Technology Department. Reporting to the Assistant Director of IT and Facilities, the Database Administrator will perform high-level database and application management and planning to ensure reliability, resilience and expandability to meet current and future business needs and organizational goals. The Database Administrator actively participates and collaborates with Housing operations by providing leadership and vision for maximizing the organization’s investment in its core, foundational housing workflow product. The responsibilities include leading and facilitating technical and functional operations for Section 8 technology, software/application and associated interfaces. This position will own Section 8 database security in compliance with SCCHA policy, provide physical and virtual model recommendations and manage escalation support for Section 8 technology products.  

TO VIEW JOB ANNOUNCEMENT, CLICK ON THE 'JOB ANNOUNCEMENT URL' BELOW.

 

The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Enterprise Technology Manager classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. 

The City of San José, Information Technology Department is seeking an Enterprise Resource Planning (ERP) & Business Applications Manager responsible for delivering technology supporting Human Resources, Enterprise Financials, Forecast & Budgeting, Revenue Management, Recruitment, Expense Management, and Payroll business functions.

The ideal candidate will possess excellent technical and system design skills and must be able to effectively turn complex business requirements into a product roadmap and deliver scalable and secure application solutions. The preferred candidate will have strong development and management skills with hands-on experience implementing ERP systems and be able to write code if necessary. Project management skills such as creating and managing project plans, resource allocation, and functional / technical design reviews is required.

Responsibilities:

• Owns management of all aspects of system design and coding, including coordination and tracking of all development activities, status and issues.

• Owns the product vision, strategy, and roadmap for ERP and Cloud applications by collaborating with product owners, stakeholders, and developers.

• Recommends modernization and upgrades of existing business solutions and works closely with functional leads on process re-engineering efforts through presentations and demonstrations.

• Establishes and institutionalizes formal development methodologies, processes, procedures and tools across projects. Ensures all development projects follow standardized procedures.

• Creates/ reviews functional specifications with business users and recommends system designs that can be developed and deployed quickly. Reviews technical specifications with developers to ensure application design meets functional requirements and provides leadership to developers.

• Collaborates on planning, forecasting and resource management for multiple concurrent projects. Manages vendor technology relationships where external services or package solutions are leveraged.

• As a member of the team supporting mission critical applications, be available to respond to all system problems on a 24-hours per day 7-day per week basis

• Ability to multi-tasking and work prioritization is a must for this candidate.

• Works with team members to develop skills and deliver state-of-the-art solutions

• Defines and delivers solutions using PeopleSoft 9.2, Cayenta, Hyperion, and other peripheral applications as needed by business.

• Responsible for on-time month-end, quarter-end, and year-end financial close processes.

• Responsible for on-time and flawless execution of payroll processes on bi-weekly frequency.

• Responsible for hub-and-spoke data warehouse model for enterprise data exchanges and reporting

• Oversees governance and project management activities for the ERP and Business Applications space to ensure user adoption, while simultaneously providing standardization necessary for security, compliance and discoverability.

If you are looking for an exciting opportunity, passionate about making a difference with civic tech through ERP solutions and have an excellent record of leading essential business-technical programs, this is the role for you!

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Competencies

The ideal candidate will possess the following desirable competencies, as demonstrated in past and current employment history:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

• 5 or more years of experience architecting and implementing a vision, strategy and roadmap for ERP and other business applications serving Human Resources, Financials, Forecast and Budgeting, Payroll, Recruitment, and other business functions.

• Advanced knowledge and experience managing Enterprise ERP applications such as PeopleSoft, Oracle, and/or Workday.

• Deep technical and architectural understanding of administration and functional capabilities of Human Resources, Payroll, Financial Systems, Forecasting and Budgeting, and other business applications.

• Proven ability to lead business solutions projects to successful conclusion with diverse teams to effectively achieve scalable, secure, and efficient business solutions.

• Establish excellent relationship management and strategic planning skills to work with functional leads and stakeholders to develop product roadmaps and plans.

Project Management – Ensures support for projects and implements agency goals and strategic objectives.

Leadership – Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.

Analytical Thinking – Approaches a problem or situation by using a logical, systematic, sequential approach.

Change Management – Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness; facilitates the implementation and acceptance of change within the workplace.

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Vision/ Strategic Thinking – Supports, promotes, and ensures alignment with the organization’s vision and values; understands how an organization must change in light of internal and external trends and influences; builds a shared vision with others and influences others to translate vision to action.

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.