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Human Resources Assistant (Coordinator)

$77,304 - $93,960 Annually DOE/DOQ

Plus excellent benefits

APPLICATION DEADLINE:  Apply by Friday, October 31, 2025. Applications reviewed on a regular basis.

THE CITY is focused on enhancing our community members’ quality of life through well-designed services and a positive workplace culture. San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment. San Rafael, with a population of approximately 60,000, is a full-service city with a City Council/City Manager form of government with 12 departments, more than 400 employees, and a fiscal year 2024-2025 annual budget of approximately $180 million. The City’s vision is to be a vibrant economic and cultural center reflective of its diversity. The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment. 

San Rafael’s Organizational culture framework is an initiative called “Together San Rafael.” City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge. We are a results-driven team focused on the needs of community members. The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees. This initiative recognizes the interconnectedness of the customer and employee experience. 

THE DEPARTMENT

The Human Resources Department, is committed to our mission of attracting, supporting, and retaining a diverse and talented workforce that reflects the vibrant community we serve. We serve as strategic partners by delivering innovative, people-first HR services that foster inclusion, professional growth, and organizational excellence. 

Through collaboration, creativity, and a dedication to continuous improvement, we support a workplace culture that values equity, engagement, and excellence in public service.

IDEAL CANDIDATE

The ideal candidate for the HR Assistant (Coordinator) role is a dynamic and forward-thinking professional who thrives in a collaborative, fast-paced environment. They bring a creative mindset and a willingness to explore new ideas and directions, contributing to continuous improvement and innovation within HR processes.

With a strong attention to detail and a process-oriented approach, this individual ensures accuracy and consistency in all administrative and operational tasks. They are energized by the opportunity to support a digital transformation, embracing new technologies and systems that enhance efficiency and employee experience.

Exceptional customer service is at the heart of their work. They consistently deliver anticipatory, solutions-focused support to both internal and external stakeholders, demonstrating empathy, professionalism, and a commitment to excellence. Their clear and confident communication skills allow them to build trust, convey information effectively, and adapt to diverse audiences.

CORE COMPETENCIES

• Customer Service Excellence – Provides proactive, empathetic, and solutions-focused support to all stakeholders.
• Creative Problem Solving – Brings fresh ideas and innovative thinking to improve HR operations.
• Attention to Detail and Process Orientation – Ensures accuracy and consistency in all tasks and documentation.
• Effective Communication – Communicates clearly and professionally across all levels of the organization and externally.
• Collaboration and Team Support – Works well with others and contributes to a positive, inclusive team culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list is meant to be representative, not exhaustive. CLICK HERE for the full job spec.

• Provide customer service and respond to general inquiries regarding Human Resources operations from the community, employees, and job applicants.
• Process employment transactions, enter data into the human resources database, and prepare documents for the bi-monthly payroll.
• Establish, update, and maintain departmental records, files, and databases, while preserving confidentiality.
• Maintain personnel files, contract and vendor files, and assist with records management and retention.
• Assist with the coordination of recruitments.
• Maintain the Human Resources general voicemail, inboxes, and Outlook calendars. 
• Update Employee website and general HR webpage.
• Assist with the coordination of Human Resources events.

UPCOMING PROJECTS

• Will play a key role in the implementation and roll-out of a new Human Resources Information System (HRIS) to digitize and streamline full employment life cycle processes.
• City-wide website update.
• Opportunities for learning, growth, and networking throughout the year.

EDUCATION/EXPERIENCE

Any combination of education and experience that demonstrates possession of the requisite knowledge, skill and abilities. A typical way to obtain these would be: 

• Two Years of general office experience involving extensive customer service. 
• Equivalent to the completion of the twelfth grade.
• Completion of some college level coursework or certification is desired.

Desirable qualifications:

• Prior experience in a local government agency.
• Prior human resources experience in the areas of employment transaction processing, recruiting, or benefits administration.
• Bilingual, especially ability to communicate effectively in Spanish.​​​​​​

Are you looking for a great opportunity to connect with your community while investing in your future? Do you want to see first-hand what it’s like to engage in active, multi-generational work that directly contributes to the well-being of our greater Mill Valley community?  If you answered yes, then you belong with Mill Valley Recreation!  With our team, you will create memorable experiences while cultivating new and lasting connections within our greater Southern Marin Community. You will have the opportunity to grow and learn through consistent, quality training and, apply your learning through direct hands-on experience.

ABOUT THE POSITION: This position will receive immediate direction from the Management Analyst II. They provide a variety of clerical support and perform a wide range of customer service-related tasks in a fast paced, high touch environment. This position requires the ability to multi-task and respond to multiple requests from customers with professionalism and courtesy.

SCHEDULE: Staff will have the schedule flexibility to work weekday, weekend, early morning and evening shifts.  Staff may be asked to cover additional, unscheduled shifts due to absences by other Office Assistants. 

EXAMPLES OF DUTIES:
The following duties are essential to the success of this position:
• Performs a variety of clerical support and receptionist duties; data input, answer phones, directs calls, takes messages, greets public and provides general information for all Recreation department classes, programs, policies, and events.
• Monitors all admittance to the facility, checks required credentials and charges appropriate fees.
• Calculates fees, charges and operate, balance cash register during and at end of shift.
• Monitor guests' activities in the main lobby area and enforce all rules, regulations, and safety principles.
• Assists in opening and closing procedures for the Community Center and the Aquatics & Fitness Center.
• Handles such services as selling merchandise.
• Has the ability to speak English clearly and understandably.
• Reads and follows diagrams and instruction written in English.
• Maintain accurate, organized records and files.
• Interpret and apply policies and procedures.
• Communicate clearly and concisely in English, both orally and in writing.
• Deal effectively with other city personnel and the public.
• Type at a speed necessary for successful job performance.
• Operate office equipment (including computers, scanners, calculators, printers, and copiers).
• Perform related and additional duties as needed.
• Work independently in the absence of supervision

TRAINING & EXPERIENCE: Any combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the job.

PRE-EMPLOYMENT CONDITIONS: Candidates receiving a conditional job offer must pass a pre-placement fingerprint review. Candidates must be comfortable calling 911 in an emergency and providing care according to the level of training.

WORKING CONDITIONS: Work is performed in an indoor setting working at a terminal keyboard for extended periods of time with the ability to move. at will to and from various points within the Community Center and Aquatics & Fitness Center. Must have ability to communicate orally with the public either in person or via the telephone. Must have ability to produce information in written form and operate office equipment (Computers, scanners, typewriters, calculators, printers, and copiers). It may be necessary to move objects weighing 20 lbs., such as mail, packages, merchandise inventory etc.

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