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The City of Thousand Oaks is seeking enthusiastic and service-oriented individuals to join our team!  As an Administrative Aide (Part-time, Hourly City Worker), you will interact with a broad range of customers and play an important role in delivering extraordinary customer service to City residents and customers.  The Administrative Aide will serve as a primary contact for City departments and maintain positive and professional customer relationships by responding promptly to inquiries and finding solutions.  

The Administrative Aide (Hourly City Worker) is a part-time, hourly, at-will position that involves working approximately 15-25 hours per week, not to exceed 29 hours in a week, or 1000 hours per fiscal year (July 1st to June 30th).  

Exact working hours will vary depending on the department or work location and will be between Monday - Friday. We currently have two openings at City Hall: one in the City Manager’s Office and one in the Community Development department. 

The eligibility list established from this recruitment may be used for vacancies within the City as they occur.

Primary duties may include but are not limited to:

• Provide clerical and administrative support for assigned department
• Greet clients/customers; answer incoming phone calls (may include multi-line phone system), and handle incoming and outgoing mail and email
• Respond to customer inquiries
• Organize and maintain file systems
• Maintain databases and ensure attention to detail when entering data
• Perform basic data analysis and prepare routine reports
• Support the day-to-day activities of assigned department

POSITION HIGHLIGHTS

• Financial Analysis: Evaluate revenue trends, billing, receivables, and compliance to identify risks and opportunities that improve financial performance.
• Reporting & Forecasting: Build dashboards and reports (Power BI/Excel) and deliver forecasts that guide budgets, pricing, and strategic decisions. Transform complex data into actionable insights for leadership.
• Process Improvement: Identify inefficiencies and recommend solutions that streamline workflows, strengthen controls, and improve data accuracy through automation and technology.

SALARY

The anticipated hiring range for the Assistant Analyst position is $80,594 - $100,743 annually, with a full salary range up to $120,892. The City typically makes offers within the hiring range based on the candidate’s experience and qualifications.

DESCRIPTION

The City of Thousand Oaks has an excellent opportunity for an Assistant Analyst within the Public Services Division of the Finance Department. This position performs analytical, reporting, and project support that improves operations, strengthens financial performance, and supports data-driven decision-making across City programs.

The Assistant Analyst collaborates with departments Citywide to analyze data, develop dashboards and reports, and identify opportunities to improve processes, controls, and customer service outcomes. The position supports a variety of revenue and customer service programs and works across multiple systems and business areas, making it an excellent opportunity for an analyst who enjoys learning new operations and solving complex challenges.

Prior experience in municipal utilities or tax administration is helpful but not required. The successful candidate will learn program operations while applying strong analytical, problem-solving, and communication skills. The Assistant Analyst reports to the Revenue Operations Manager.

PRIMARY RESPONSIBILITIES

• Performs data analysis, forecasting, and reporting to support business objectives.
• Evaluates and improves processes, controls, and compliance standards for operational efficiency.
• Develops dashboards, reports, and visualizations using tools like Excel and Power BI platforms.
• Supports specialized financial and operational projects, such as rate studies, program evaluations, or Council-related analyses, as assigned.
• Monitors regulatory and industry changes; recommend policies and procedures to maintain compliance.
• Prepares clear and concise reports, presentations, and supporting documentation.
• Collaborates with internal teams, vendors, and stakeholders to optimize operations.
• Supports procurement and contract administration, including RFP development, vendor selection and compliance.
• Assists in the planning and implementation of projects, process improvements, and technology initiatives that align with department goals.
• Research and apply emerging technologies and best practices to enhance systems and performance.
• Assesses internal controls and advises on policies related to financial transactions and customer service.