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Date Posted:            September 17, 2020

Classification:          COORDINATOR, EARLY LEARNING QUALITY AND INCLUSION
                                   Open recruitment

Work Schedule:       8 hours per day (8:00AM – 5:00PM);
                                   5 days per week (Monday – Friday);
                                 12 months per year
 

Salary Range:          Step A                   Step B                   Step C                  Step D                 Step E
(monthly)               starting                   6 mos                  18 mos                 30 mos               42 mos
                                $10,313                $10,906                 $11,533               $12,197               $12,899

Benefits:  Total Compensation Package:  Placement on salary schedule.  If a medical plan is selected, the employee will receive a contribution of $1,075.00/month toward the selected medical plan (through CalPERS), Delta Dental, and Life Insurance.  The employee pays the balance of their health premiums from their gross earnings on a pre-tax basis.  If a medical plan is not selected, employees will receive a contribution of $300.00/month toward single coverage for Delta Dental, and Life Insurance.  A vision plan (VSP) is also available.  Employees pay the worker contribution to the Public Employees Retirement System (PERS).

Current Vacancy:     Educational Services Division; Early Learning Support Services Department;
                                   101 Twin Dolphin Drive; Redwood City, CA  94065

Application Deadline:          Friday, October 2, 2020     (application and supplemental application must be received online, or in the Personnel Office by 4:00PM)

Job Summary:  Under the direction of the Executive Director of Early Learning Support Services (ELSS), plan, organize and manage the operations and activities of early learning quality improvement initiatives with a focus on supporting children with special needs and disabilities; provide leadership and coordinate communications, meetings, budgets, grants, data collection, and project reporting requirements, collaborate with program staff, schools, and community partners in project planning, implementation and project evaluation activities; serve as a technical resource and liaison to staff and community partners on early learning initiatives; supervise and evaluate the performance of assigned personnel.

Essential Job Functions:              

• Ensure quality preschool services for all children by implementing project objectives that promote significant improvement in school readiness and achievement of children of color, children living in poverty, English learners and children with special needs and disabilities
• Work with the ELSS Executive Director in managing the initiatives, including budget development, compliance monitoring, data and fiscal reporting
• Plan, organize, and manage the timely and effective implementation of initiative’s operations and activities including services provided by subcontractors and consultants
• Work with staff and partner agencies to implement and refine initiative goals and objectives; coordinate the development of policies, procedures, and plans for human and resource allocations
• Develop subcontract documents and serve as lead for subcontractor and consultant agreements needed to implement the initiatives
• Provide leadership, coordinate and facilitate communications, meetings, reporting functions, partnerships and information
• Provide consultation and technical assistance to subcontractors, administrators, and personnel and outside agencies; respond to inquiries, assure proper and timely resolution of issues or concerns related to initiatives policies and procedures, and modify services to ensure compliance with required standards
• Research information and prepare project funding proposals; develop, write and review agreements with outside service providers; participate in contract monitoring procedures and ensure subcontractor compliance with project policies and procedures
• Prepare and maintain a variety of records, reports and files related to financial activity, budgets, grants, contracts, meetings, and assigned duties; assure mandated reports are submitted to appropriate administrator, funding agency or governmental organization in accordance with established time lines and requirements
• Establish, develop and maintain partnerships with community resources and outside agencies to facilitate and enhance support the Early Learning field
• Plan, schedule, coordinate and arrange meetings according to established time lines and requirements; prepare and develop meeting agendas; assure proper recording of meeting minutes; attend and participate in The Big Lift and other meetings related to Quality Improvement Initiatives; present materials, data, research and information related to needs, issues, operations and activities
• Develop annual preliminary budgets for Quality Improvement Initiative contracts; analyze financial data and reports and authorize expenditures
• Provide consultation and technical assistance to contractors, personnel, administrators, outside agencies and others relating to Early Learning quality initiatives’ services; respond to inquiries and provide detailed and technical information
• Monitor the quality of preschool programs participating in Quality Initiatives to assure compliance with established standards, requirements and contract specifications; visit preschool sites to observe classroom activities, confer with assigned consultants and staff, provide technical support, review documentation and assure child development needs are being met; identify and assure proper and timely resolution of compliance issues
• Develop, implement and conduct staff development, and public information activities concerning Early Learning Quality Improvement Initiatives; prepare and deliver oral and written presentations using a variety of media, to explain related principles, theories, standards, guidelines, requirements, practices, procedures and techniques
• Maintain current knowledge of educational methods, research, practices and standards related to quality early childhood education and related laws, codes, and regulations
• Participate in a variety of community outreach activities to facilitate and enhance community awareness of Early Learning Quality Improvement Initiatives; prepare and distribute a variety of promotional and informational materials
• Manage assigned contracts and grants and budgets and reports to funders on contract deliverables
• Act as project liaison within the community representing both the County Office of Education and Big Lift program
• Supervise and evaluate the performance of assigned personnel

Qualifications:  Any combination of education and experience providing the job knowledge, skills, and ability for successful job performance will be considered for positions in this classification.  Typical qualifications would be equivalent to:

EDUCATION:   Bachelor’s degree in Early Childhood Education, Human Development, Social Science or related field.  A special education degree or specialization, and a CA Child Development permit are preferred.

EXPERIENCE:   Three to four years of professional-level experience in an organization serving at-risk families with young children including responsibility for program coordination, project planning and management, fiscal oversight, grants management, and project evaluation.

LICENSE:         Possession of/or ability to attain a valid California Driver’s License

Specialized Skills and Knowledge:     

Knowledge of:

• Administration and Management - Program planning, project management, budget development, fiscal accountability, compliance monitoring, supervision and staff development, performance evaluation; fundraising and grant writing; project recordkeeping and reporting
• Professional Development - Coaching/mentoring strategies; training techniques; training content development; meeting facilitation
• Early Learning Educational Practices - Research and best practices in early learning and the childcare landscape in California including licensing requirements; education alignment strategies within the pre-K learning environment; CA Preschool Learning Foundations and Curriculum Frameworks; state and federal subsidy programs, and existing quality improvement systems and programs
• Educational and Programmatic Assessment – Methods of child screening, observation and assessment including the California Desired Results Developmental Profile System, and methods of early learning program improvement including Quality Rating and Improvement System (QRIS) frameworks
• Program Evaluation – Current research tools and standards for measuring quality in early learning programs and services; data systems, data collection, analysis and reporting
• Collective Impact - Collaborative partnership development strategies
• Communications - Communication and information dissemination strategies techniques. Written, oral, social and visual media options

Skill/Ability to:

• Project Coordination – Develop scope of work to meet initiative goals and objectives; establish service activity timelines and measurable outcomes; establish collaborative partnerships with community agencies
• Active Listening/Learning – Give full attention to what other people are saying, taking time to understand points being made and asking questions as appropriate; understand implications of new information for both current and future problem-solving and decision-making
• Training/Coaching - Identify the developmental/coaching needs of others; develop training programs or classes; deliver instruction to improve knowledge and skills; motivate, develop and direct people as they work
• Organizing/Planning/Problem Solving - Develop project goals and objectives; organize and prioritize project activities to accomplish objectives; analyze information, evaluate results and choose the best solution and solve problems; meet schedules and time lines
• Group Process – Facilitate group strategy and decision-making meetings; lead collective impact group participants to achieve desired results and outcomes
• Oral/Written Expression - Express complex information in an understandable and effective way; make public presentations and present seminars to small and large groups of people; write clearly, accurately and effectively
• Interpersonal - Establish rapport and maintain effective work relationships with diverse groups of people including children and families; work collaboratively and communicate effectively exhibiting tact and patience; navigate differences of opinion and resolve conflicts
• Technical - Manage data and create presentations using MS word, Excel, and PowerPoint software
• Supervision – Perform effective staff supervision, performance management and employee development

Physical Requirements:  Applicants must possess the physical abilities outlined below with or without accommodation.  San Mateo County Office of Education will consider reasonable accommodation requests.

• Vision sufficient to read a computer screen and small print in computer manuals
• Hearing sufficient to understand verbal communication over the phone or in person
• Speaking sufficient to communicate information over the phone and to both small and large groups of people
• Dexterity of hands and fingers sufficient to operate a computer keyboard
• Sitting/Standing for extended periods of time while on school site visits, conducting meetings, and delivering seminars

Examination Process:  The examination process for this classification will consist of:

1. Supplemental questionnaire (anticipated date- October 5, 2020)
2. A written examination (anticipated date- October 8, 2020)
3. An oral board examination (anticipated date- October 20, 2020)

Responses to the Supplemental Questionnaire will be scored, and must be completed for the application to be considered.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

APPLICATIONS COMPLETED IMPROPERLY MAY BE CAUSE FOR INELIGIBILITY, DISQUALIFICATION OR MAY LEAD TO LOWER SCORES.  It is the sole responsibility of the applicant to ensure all attachments have been received by the analyst after submission and prior to the expiration of the deadline date and time. Applicants will not be contacted about missing documentation or attachments.

Applicants will only be contacted by email about this position during each phase of the recruitment; therefore, it is the applicant’s responsibility to ensure that their registered email address is accurate and kept up-to-date and to check spam filter and junk email for updates for this recruitment. 

Applicants will need to pass each part of the examination process as outlined above to move forward through this recruitment.

NOTE:  Examination procedures subject to change as deemed necessary by the Executive Director, Personnel Commission Services.

Candidates who pass all of the examination processes are ranked on an eligibility list according to their score(s).  Selection for positions will be made from among the top three ranks of candidates.  The job eligibility list will be active for one (1) year unless it is abolished because of an insufficient number of available candidates.

Personnel Commission

101 Twin Dolphin Drive

Redwood City, CA  94065

650-802-5300

classifiedjobs@smcoe.org

https://www.smcoe.org/about/personnel-commission/

Proof of citizenship or legal status will be required upon offer of employment.

San Mateo County Office of Education provides equal employment opportunity to all qualified persons.  The recruitment, testing, and hiring of all personnel will be without regard to race, ancestry, national origin, age, color, creed, religion, sex, gender identity or expression, sexual orientation, marriage status, medical condition, physical or mental disability, genetic characteristics, or veteran status.

THE POSITION:

Under direct supervision, the Police Officer Trainee attends a Commission on Peace Officer Standards and Training (P.O.S.T) approved Police Basic Recruit Academy and successfully completes the academic and physical training required for appointment to the classification of Police Officer Recruit II. Police Officer Trainees are considered at-will employees. Police officer probationary status begins when the trainee is sworn in as a Police Officer Recruit II after completion of the police academy.

ESSENTIAL DUTIES:

Duties may include but are not limited to the following:

• Participate in a P.O.S.T certified police academy designed to provide an overview of the criminal justice system including knowledge of laws, police procedures, law enforcement techniques, first aid and physical fitness.
• Receives training to develop an awareness of Police Department functions, as well as the responsibilities of Police Officers and how those responsibilities relate to field operations.
• Receives academy and field training to become a Police Officer.
• Learns proper handling and firing of firearms, report writing and emergency vehicle operation. 
• Develops an understanding and working knowledge of the California Penal, Vehicle, Health and Safety Codes. 
• Develops an understanding of proper evidence collection and preservation methods.
   

SHERIFF’S CORRECTIONAL DEPUTY – FEMALE ONLY

CLOSE DATE: Friday, October 2nd, 2020

SALARY RANGE:

$20.82-$25.31 Per Hour 

INCENTIVE PAY:

Degree: 5% - BA or BS, 7.5% - MA or MS.

OTHER PAY:

 5% - Holiday Pay

 $0.40 per hour – Uniform Allowance
 $0.75 per hour – Bi-Lingual pay

FINAL FILING DATE:

A complete application packet must be received in the Glenn County Personnel Department by 5:00 P.M., Friday, October 2nd, 2020

TESTING:

The written test is scheduled for the week of October 25th, 2020. Oral Board test is scheduled once the written test is completed.

THE POSITION
The Sheriff’s Correctional Deputy position at the Glenn County Sheriff’s Department performs a variety of work in the monitoring of county, state and federal detainees; to maintain the security and safety of inmates and staff. This position is scheduled for forty (40) hours per week on a rotating 24-hr shift. This recruitment may be used to establish a list to fill future vacancies for the next six (6) months.

TRAINING AND EXPERIENCE
Experience:            No experience is required.

Training:            High school diploma or GED equivalent.

All applicants are encouraged to review a detailed job description available at http://www.countyofglenn.net/dept/personnel/job-opportunities/job-descriptions and apply only if they clearly meet the Minimum Qualifications for the position.

APPLICANT INSTRUCTIONS/INFORMATION - A COMPLETE APPLICATION PACKET MUST INCLUDE:
*     A Glenn County Employment Application        *    Résumé
*     Transcripts and/or Certificates                      *    Cover Letter
*     GCPER 44/ Conviction Form      
It is the responsibility of the applicant to ensure applications are received at the Glenn County Personnel Office by 5:00 P.M., Friday, October 2, 2020.
GLENN COUNTY EMPLOYMENT APPLICATION:  Application forms must be filled out completely; please do not include “refer to resume” on the application. All statements made on the application are subject to investigation and verification. A separate application must be filed for each position.
Application forms may be completed on CalOpps.org or obtained from and returned to:
GLENN COUNTY PERSONNEL DEPARTMENT
525 W. Sycamore Street, Willows, CA  95988
Telephone (530) 934-6451 – Fax (530) 934-6452
TDD – No Voice (530) 934-6444
Website: www.countyofglenn.net
RESIDENCE REQUIREMENTS: There is no residence requirement except certain positions may require the employee to reside within a reasonable commuting distance.
TRAVEL AND RELATED EXPENSES: Glenn County does not reimburse applicants for any travel or related expenses incurred in connection with applying for employment.
VETERAN’S PREFERENCE POINTS: Applicants wishing to claim veterans' preference points for an open, non-promotional examination must attach a copy of their DD2l4 to their application at the time of submission. Submissions after the final filing date will not be accepted.
MEDICAL EXAMINATION: Applicants may be required to pass a medical examination and fingerprinting as a condition of employment or promotion. Medical exams may include a fitness exam and a drug & alcohol screen.
LICENSE OR CERTIFICATE: Possession of, or ability to obtain, an appropriate valid California driver’s license. See Training and Experience for any additional required license or certification.
DEGREE OR CERTIFICATIONS: Copies of all required degrees and/or certifications, as outlined in the job description, must be provided.  Please include copies of all required educational degrees beyond high school and special requirement documents such as certificates, licensures, etc. in your job application packet.
SELECTION PROCESS:  The selection process may consist of an application evaluation, oral examination, written exam and fingerprinting process. The most qualified applicants will be invited to participate in an interview wherein their qualifications for this position will be reviewed in more detail. Additional testing may be applicable. If you are selected for an interview, you will automatically be contacted.
Eligible lists are used for Full-Time (40 hrs./wk. with benefits), Part-Time (20-39 hrs./wk. with benefits), and Public Service employee (PSE) temporary (limited benefits).
 

HHSA PROGRAM MANAGER II

CLOSE DATE: Monday, September 28th, 2020

SALARY RANGE:
$3,280.80 - $3,988.80 Bi-weekly
(New employees should anticipate being hired at the beginning of the salary range.)
 

FINAL FILING DATE:
A complete application packet must be received in the Glenn County Personnel Department by 5:00 P.M., Monday, September 28th, 2020

THE POSITION
The HHSA Program Manager II position, under limited direction, is responsible for units and/or programs in the Public Health Division.  Positions are in departments where the organizational structure requires two (2) or more subordinate levels of supervision at the Glenn County Health and Human Services Agency.  A Program Manager II differs from the Program Manager I in that the former typically has responsibility for the total units and/or programs in a department where the organizational structure requires two (2) or more subordinate levels of supervision. This position will provide oversight to all Public Health programs. This position is scheduled for forty (40) hours per week. This recruitment may be used to establish a list to fill future vacancies for the next six (6) months.

TRAINING AND EXPERIENCE

One (1) year of experience performing duties comparable to a Program Manager I; OR three (3) years of experience performing duties comparable to a supervisor of Public Health units and/or programs; OR a bachelor's degree in a related field and at least two years of experience comparable to a supervisor of Public Health units and/or programs.

All applicants are encouraged to review a detailed job description available at http://www.countyofglenn.net/dept/personnel/job-opportunities/job-descriptions and apply only if they clearly meet the Minimum Qualifications for the position.

APPLICANT INSTRUCTIONS/INFORMATION - A COMPLETE APPLICATION PACKET MUST INCLUDE:
*     A Glenn County Employment Application        *    Résumé
*     Transcripts and/or Certificates                       *    Cover Letter

It is the responsibility of the applicant to ensure applications are received at the Glenn County Personnel Office by 5:00 P.M., Monday, September 28, 2020.
GLENN COUNTY EMPLOYMENT APPLICATION:  Application forms must be filled out completely; please do not include “refer to resume” on the application. All statements made on the application are subject to investigation and verification. A separate application must be filed for each position.
Application forms may be completed on CalOpps.org or obtained from and returned to:
GLENN COUNTY PERSONNEL DEPARTMENT
525 W. Sycamore Street, Willows, CA  95988
Telephone (530) 934-6451 – Fax (530) 934-6452
TDD – No Voice (530) 934-6444
Website: www.countyofglenn.net
RESIDENCE REQUIREMENTS: There is no residence requirement except certain positions may require the employee to reside within a reasonable commuting distance.
TRAVEL AND RELATED EXPENSES: Glenn County does not reimburse applicants for any travel or related expenses incurred in connection with applying for employment.
VETERAN’S PREFERENCE POINTS: Applicants wishing to claim veterans' preference points for an open, non-promotional examination must attach a copy of their DD2l4 to their application at the time of submission. Submissions after the final filing date will not be accepted.
MEDICAL EXAMINATION: Applicants may be required to pass a medical examination and fingerprinting as a condition of employment or promotion. Medical exams may include a fitness exam and a drug & alcohol screen.
LICENSE OR CERTIFICATE: Possession of, or ability to obtain, an appropriate valid California driver’s license. See Training and Experience for any additional required license or certification.
DEGREE OR CERTIFICATIONS: Copies of all required degrees and/or certifications, as outlined in the job description, must be provided.  Please include copies of all required educational degrees beyond high school and special requirement documents such as certificates, licensures, etc. in your job application packet.
SELECTION PROCESS:  The selection process may consist of an application evaluation, oral examination, written exam and fingerprinting process. The most qualified applicants will be invited to participate in an interview wherein their qualifications for this position will be reviewed in more detail. Additional testing may be applicable. If you are selected for an interview, you will automatically be contacted.
Eligible lists are used for Full-Time (40 hrs./wk. with benefits), Part-Time (20-39 hrs./wk. with benefits), and Public Service employee (PSE) temporary (limited benefits).
 

Working at the award-winning Citrus Heights Police Department is all about strong character – yours and ours. Our reputation and ability to effectively serve our community is built on the words, actions, and habits of our department members. We have built a culture rooted in professionalism, honor, and outreach; where innovation and fresh ideas are welcomed. If you seek a fast-paced law enforcement agency where you will be surrounded by employees of strong character, supportive City leadership and an involved community who believes in their police department, the Citrus Heights Police Department is the place for you.

We have created something exceptional at the CHPD; an agency where you will be challenged and trained well; a place where you are family; a premier department like no other

About the Position

Police Dispatcher I - is the entry level class in the Police Dispatcher series.  This class is distinguished from the journey by the performance of more routine tasks and duties assigned to positions within this series.  Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level.  Since this class is typically used as a training class, employees may have only limited or no directly related work experience.  Employees work under immediate supervision while learning job tasks.

Police Dispatcher II - is the journey level class within the Police Dispatcher series.  This class is distinguished from the Police Dispatcher I by the assignment of the full range of duties.  Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit.  Positions in this class are flexibly staffed and are normally filled by advancement from the entry level.

Our diverse family of employees welcomes you to apply. We are a small city that gets a lot done, and each member of our team is vital to our success as an organization.

We asked our employees what they enjoyed most about working for the City of Burlingame, and their responses fell into five general categories:

• Colleagues
• Community
• Location
• The Work
• The Benefits

Browse the Burlingame Welcome Brochure for more information about why employees love  working here or view our City of Burlingame is a Great Place to Work Video: 

Welcome Brochure 

City of Burlingame is a Great Place to Work Video

For more detailed information regarding the minimum qualifications and essential functions of the position, please review the Park Maintenance Worker I job description.

As one of the largest providers of affordable housing in the Bay Area and a designated Moving To Work (MTW) agency, the award-winning Santa Clara County Housing Authority (SCCHA) is seeking talented individuals looking to make a difference in Silicon Valley.  SCCHA is an independent local government agency that administers the federal Housing Choice Voucher (Section 8) program for approximately 19,000 households and manages more than 2,000 units of affordable housing in Santa Clara County.

If you are looking to help solve one of the most significant problems in the Bay Area and want to be part of a collaborative, innovative organization dedicated to building a better Silicon Valley, then apply today!

Client Support and Outreach Representative

Closing Date: OPEN UNTIL FILLED
Salary: $33.84 - $45.35/hourly DOQ

Under general supervision, provides prompt, courteous, general and technical support, and outreach duties; assists clients to navigate and effectively use software applications, including the Applicant Portal, Tenant Portal, and the Owner Portal as well as other electronic agency products and websites as applicable. Provides general technical support to clients, in person or via telephone, of the Santa Clara County Housing Authority (Agency); identifies software application outreach needs for the Agency’s clients and stakeholders; hosts and coordinates community outreach, workshops and trainings to applicable software users to promote the Agency’s goals related to the software applications; and performs related work as required.

This is a journey-level classification, in which the incumbent is responsible for hosting, coordinating community outreach, workshops and trainings to promote Agency goals related to the software applications, receives and processes clients request for assistance with software applications used in the Housing Department, including the Applicant Portal, Tenant Portal, and the Owner Portal. The Client Support and Outreach Representative receives only occasional instruction or assistance as new or unusual situations arise and is fully aware of the operating procedures and policies of the work unit to which assigned and functions with a high degree of independent judgment and initiative.

RESPONSIBILITIES

• Provides phone and in person support to clients who have questions or need assistance to navigate and effectively use the following software applications: Applicant Portal, Tenant Portal, and the Owner Portal as well as other electronic agency products and websites as applicable.
• Maintains SCCHA website related to the Section 8 program.
• Receives and evaluates requests for service, diagnoses problems, troubleshoots and implements remedial actions, researches documentation and determines solution, and resolves problems with software, security and accesses controls, and systems issues; including creating accounts and resetting passwords, documents and escalates issues to specialized or higher-level staff and/or vendor for resolution as appropriate.
• Receive, review and provide technical expertise with special cases and investigative reports, evaluate reports and issue official action, conduct or participate in informal administrative hearings as required.
• Writes and maintains user and technical operating instructions and documentation; provides training to users on software applications usage, basic computer/smart device navigation, and security practices and advise on best practices.
• Maintains information on scheduled systems maintenance, including upgrades and outages; informs users as needed.

The City of Sunnyvale invites applications for Public Safety Dispatcher in Training.  Under supervision and in a trainee capacity, processes emergency and non-emergency calls for service; dispatches police, fire-fighting, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and, performs other related duties as assigned.

Public Safety Dispatcher-In-Training is the entry and trainee level in the public safety dispatcher series. Under close supervision, incumbents are trained in dispatching techniques, equipment and protocols. Work assignments change frequently in order to facilitate training. Employees are subject to daily and weekly observation reports until they demonstrate the ability to perform independently. This classification is distinguished from the higher level Public Safety Dispatcher in that the latter is the fully trained, journey level classification in the series.

This is an alternately staffed classification. Public Safety Dispatcher-In-Training incumbents are required to achieve the knowledge, skills and abilities necessary to advance to the Public Safety Dispatcher level within the twelve-month probationary period.

The City of Sunnyvale provides an excellent benefit package. A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, a current (dated within one year of application) T-Score of 55 or higher on the POST Entry-level Dispatcher Selection Test Battery, and a typing certificate verifying 35 or more net words per minute (online and in-person typing certificates will be accepted for this specific recruitment).

The position opens July 29, 2020 and is open continuous with the first application review on August 18, 2020.For complete information regarding this opportunity, please visit: Sunnyvale.ca.gov, Search: City Jobs.

Definition:

Under general supervision, the Communications Officer, as a member of the Police Department, transmits and receives information over the police and public works radio system; dispatches routine and emergency calls for service; types, records, and files information; handles emergency and non-emergency telephone calls utilizing complex technical aids, such as computer aided dispatch systems (CAD), and performs related work as assigned.

Examples of Essential Duties:

The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.

1. Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond.
2. Monitors police radio communications; maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid.
3. Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Santa Clara County Fire Department.
4. Assists police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data.
5. Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel.
6. Screens non-emergency calls for service; provides requested information or directs callers to the proper person, department or agency.
7. Updates and maintains electronic records and logs of data pertaining to calls and activities.
8. Receives and coordinates requests for emergency Public Works assistance outside of the City’s normal business hours (pertaining to full municipal services in Los Altos, and sewer maintenance requests in Los Altos Hills and the surrounding unincorporated areas).
9. Act in the place of records staff for after-hours walk-in visitors to the Police Department.
10. May assist with the training of new communications personnel.

Minimum Qualifications:

KNOWLEDGE OF: Standard office methods, procedures, software and equipment; Geography of the local area; General public safety communications practices; Principles of customer service.

SKILL AND ABILITY TO: Multi-task and prioritize; Efficiently use radio and other communications equipment; Communicate effectively, both orally and in writing; Analyze situations quickly and accurately; Maintain composure and work effectively under pressure; Understand and follow oral and written direction; Demonstrate initiative and exercise good judgment in the performance of duties; Establish, maintain, and promote positive working relationships with employees, other agencies, and the public; Work various shifts including nights, weekends, holidays, and intermittent shifts as needed.

PHYSICAL REQUIREMENTS AND GENERAL WORKING CONDITIONS: This position will require the ability to work rotating shifts on an on-going basis, including irregular hours on short notice. This position will also be assigned a uniform to wearing during work hours.

EXPERIENCE AND EDUCATION:
Any combination of the listed experience and education requirements may lead to a qualifying application. A typical way to obtain the knowledge and abilities would be:

• Possession of a High School Diploma or G.E.D. equivalent is required.
• Completion of college-level coursework is highly desirable .
• A minimum of one year of public safety dispatching and/or basic clerical experience is required.
• Possession of Basic P.O.S.T. Dispatch Certificate is highly desirable and may be substituted for work experience.

IDEAL CANDIDATE POSSESSES THE FOLLOWING CHARACTERISTICS: Is highly professional, patient, respectful, and ethical; possesses excellent problem-solving skills; ability to multi-task in stressful situations. Communicates effectively and proactively both verbally and in writing. Enjoys working in a small town atmosphere with an engaged public, including merchants, property owners and residents.

Salary and Benefits:

$93,138.24 – $113,210.11 annually DOE

This is a non-exempt position represented by the Police Officers Association.

• Retirement: CalPERS retirement plan for Classic members is 2% @ 60 with employee paying a contribution of 7%. PEPRA employees participate on a 2.0% @ 62 plan, with employee paying 6.75% of the retirement contribution. Benefits based on highest three years of compensation. The City does not participate in Social Security.
• Health Plans: Choice of HMO or PPO plans through CalPERS Health with most family plans covered at 100%. Employees who waive coverage may receive stipend of $350 per month.
• Dental/Vision: City also offers a dental and vision reimbursement plan.
• Flexible Spending Plan: Dependent care and health care reimbursement plan available
• Deferred Compensation: Voluntary participation in either Nationwide or ICMA-RC
• Holidays: 10 annual holidays, plus two floating holidays OR Holiday Compensation
• Vacation: 10 days annually
• Sick Leave: Allowance of 12 days annually

APPLICATION PROCEDURE
A complete City application, cover letter, resume, and testing documents must be submitted online at the City's websiteOpens a New Window..

Applicants must also submit proof of successful completion of either the Criticall Dispatcher test with a passing score or the P.O.S.T. Entry-level Dispatcher Test with a T-score of 50 or above. Please make arrangements to sign up for one of these tests in advance. Lateral applicants that are currently employed as a Public Safety Dispatcher (non-probationary) do not need to submit proof of test scores, however a California POST Dispatcher Academy Certificate is required.

Additionally, A typing certificate certifying a minimum of 40 wpm dated within one year of the application date must be submitted along with the City application. Online typing certificates will not be accepted. If you do not have a typing certificate, please schedule an appointment at a vocational school, or a staffing agency.

SELECTION PROCESS
The recruitment will remain open until filled with a first review date of August 17, 2020. Applicants most closely matching the City’s desired qualifications and organizational needs will be invited to participate in the interview process. Prior to hire, candidates will be required to successfully complete a pre-employment process, including a physical, reference checks and a complete background investigation. A conviction history will not necessarily disqualify an applicant from appointment; However, failure to disclose a conviction will result in disqualification or termination.

EQUAL OPPORTUNITY EMPLOYER
The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.

LIMITATIONS AND DISCLAIMER 
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.