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The Citrus Heights Police Department is the premier agency in the Sacramento region where top law enforcement professions serve with strong character, work ethic, and integrity.  This is a fast-paced agency has built its foundation on steadfast partnerships internally and within our community.  Do you have what it takes?  Join us … at CHPD where it’s all about character.

We are seeking highly motivated individuals to join our team.   Our Police Dispatchers are the “voice” of our department, providing exceptional and compassionate assistance to our residents.  The in-house Communications Center has state-of-the-art technology, innovative training and programs, solid leadership, and a unique focus on employee wellness.

THE POSITION

Employees in this position receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit. Per Diem Police Dispatchers perform a variety of functions involved in receiving, evaluation, prioritizing and relaying calls for emergency and non-emergency public safety assistance; to dispatch appropriate units and coordinate response of emergency personnel; to perform a variety of clerical duties related to specialized records functions.  This position will be scheduled on an as-needed basis and must be able to work evenings, weekends, holidays and varied shifts.

The City of Menlo Park currently has an excellent opportunity for experienced Communications Dispatchers. Shift work including weekends and holidays is required.

Communications Dispatchers are responsible for receiving and dispatching emergency and non-emergency calls for the Police Department and City.  Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information and assistance.  All activities are performed within specified legal guidelines.  Incumbents are expected to work independently and exercise judgment and initiative.

A job description, including examples of typical job functions and qualifying knowledge, skills, and abilities, is available by clicking on the Job Description link.

The City of Thousand Oaks has an outstanding job opportunity for individuals with media and television experience who are interested in working in video production for award-winning TOTV.  The City is currently accepting applications to fill a part-time position in TOTV.  The schedule is flexible and may average approximately 20 hours per week. This position requires technical training on in-house production systems.

The Video Production Assistant will work under the direction of the Media Operations Supervisor and assist in performing production, post-production and master control assignments in the daily operation of the City government television channel. 

The City of Menlo Park currently has an excellent opportunity for experienced Communications Dispatchers. Shift work including weekends and holidays is required.

Communications Dispatchers are responsible for receiving and dispatching emergency and non-emergency calls for the Police Department and City.  Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information and assistance.  All activities are performed within specified legal guidelines.  Incumbents are expected to work independently and exercise judgment and initiative.

A job description, including examples of typical job functions and qualifying knowledge, skills, and abilities, is available by clicking on the Job Description link.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

Please click the links below for complete details regarding this recruitment.

Please click the links below for complete details regarding this opportunity.

**NO RESUMES, PLEASE - ALL WORK HISTORY MUST BE IN THE EXPERIENCE SECTION OF THIS SYSTEM**

PUBLIC SAFETY RESERVE DISPATCHER, Part-Time

with Full-Time potential

 $19.10 per hour

FIRST REVIEW OF APPLICATIONS ON SEPTEMBER 9, 2019

NEXT TEST DATES TENTATIVELY SCHEDULED FOR SEPTEMBER 16-19, 2019 

SUMMARY DESCRIPTION

To operate a computer aided dispatch (CAD) and radio system, receiving calls and dispatching public safety equipment and personnel, and maintaining public safety records and reports.

DISTINGUISHING CHARACTERISTICS

Serves as a relief Public Safety Dispatcher. The Reserve Dispatcher performs the routine tasks and duties assigned to Public Safety Dispatchers working on-call and subject to various shifts and workday assignments including nights, weekends and holidays.

SUPERVISION RECEIVED AND EXERCISED

Receives immediate supervision from sworn or other supervisory personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·         Receive emergency and non-emergency telephone calls from the public and other jurisdictions.

·         Dispatch police personnel and equipment in response to such calls; transfer fire and medical                communications to appropriate agencies.

·         Relay emergency and non-emergency information to public safety personnel in the field.

·         Relay information to other agencies as required; search and relay warrant information.

·         Monitor multiple radio frequencies; maintain status of public works units, as necessary.

·         Maintain accurate record of location and status of public safety units.

·         Monitor security cameras and monitors for the various city facilities.

·         Assist public safety personnel in data collection or transmission.

·         Perform clerical duties related to public safety operations such as data entry, filing, answering phones and assisting the public.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

Operations, services, and activities of a public safety telecommunications and dispatch center.

Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems.

Law enforcement and emergency service procedures for responding to and handling reported incidents.

Techniques of questioning for both emergency and non-emergency calls.

Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service.

Functions of the Public Safety Department and other City departments.

Geographic features and locations within the area served.

English usage, spelling, grammar, and punctuation.

Modern office procedures, methods, and computer equipment.

Pertinent federal, state, and local laws, codes, and regulations.

Methods and techniques of telephone etiquette.

Methods and techniques of conflict resolution.

Principles and procedures of record keeping.

Ability to:

Respond to and resolve difficult and sensitive citizen inquiries and complaints.

Effectively communicate and elicit information from upset and irate callers.

Speak clearly and concisely in an understandable voice via radio and telephone and in person.

Hear and distinguish radio voice traffic within normal levels and over background noise.

Make independent decisions that affect the safety of public safety personnel, citizens, and property such as those involved in determining the urgency of requests received and the appropriate action to take.

Dispatch police units quickly and effectively.

Think quickly, calmly, and clearly in emergency situations.

Perform multiple tasks simultaneously.

Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment, teletype equipment, and computer equipment.

Operate specialized public safety computer systems and applications.

Read and interpret maps and other navigational resources and give directions.

Type and enter data accurately at 35wpm (words per minute).

Work under pressure, exercise good judgment, and make sound decisions in emergency situations.

Understand and follow oral and written instructions.

Interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures.

Maintain composure, alertness and concentration while working for extended periods of time.

Compile, maintain, process, and prepare a variety of records and reports.

Deal tactfully and courteously with the public reporting emergencies and seeking information or filing a report.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

Equivalent to the completion of the twelfth grade supplemented by successful completion of the basic dispatcher course within a specified time period.

Experience:

Two years of increasingly responsible clerical experience that includes customer service in an environment with frequent interruptions.

EXAMINATION PROCESS 

Those applicants who meet the employment qualifications will be contacted via email regarding next steps in the recruitment process, a comprehensive multitasking test that assesses memory recall, map reading, spelling, sentence clarity, reading comprehension and data entry. Testing may be limited to the number of seats allowed in the testing center.  Those candidates who achieve a passing score on the multitasking test will be invited for a panel interview.  Successful candidates from the interview will be placed on an eligibility hiring list for hiring consideration.

SELECTION PROCESS 

Offers of employment will be subject to successful completion of a pre-employment background check, fingerprint clearance, physical examination, psychological evaluation, including a drug test.  An additional condition of employment includes employment verification and authorization to work in the United States, by completing the I-9 verification form designated by the USCIS.

TOOLS AND EQUIPMENT USED

Communications switchboard, including computer-aided systems, desktop and laptop computers including word processing software, copy machine, fax machine and two-way radio system.

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit for extended periods, talk and hear radio and telephone conversation without aid.  The employee is occasionally required to walk.  The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.  The office is a low-light environment.  The type and nature of calls can create periods of extended stress.

AMERICANS WITH DISABILITIES ACT     

If you are a qualified individual with a disability as defined by the ADA and you need reasonable accommodation to participate in any of the examinations administered by the City of Ceres, you must notify the Human Resources Department in writing by the final filing date or review date for the specific job. Official documentation of your functional limitations to support your request may be required.

THE CITY OF CERES IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY

The City of Citrus Heights seeks a creative and innovative individual to perform a wide variety of communications and marketing projects promoting the city’s brand, department programs, city projects and events.  Located in the City Manager’s office, the positions reports to the Economic Development and Communications Manager.  The position is responsible for creating marketing presentations in a variety of media, including video and web content, special event planning and promotion, serving as a community representative and acting as a media spokesperson.  Successful candidates must have a passion for public service, have strong political acumen skills, and the ability to prioritize and deliver results.

Work Schedule

May be required to work non-traditional and/or extended hours, including early mornings, nights, weekends, and holidays.

Qualifications

Minimum Qualifications

Communications Officer

Experience and Training

Two years of responsible public relations or public communications experience.

Education

Equivalent to a Bachelor’s degree from an accredited college or university with major course work in communications, journalism, public administration, or a related field.  A Master’s degree in a related field is highly desirable.

License

May need to possess a valid California driver’s license and proof of automobile liability insurance as required by the position.

The City is seeking an experienced Community Relations Manager with outstanding interpersonal and analytical skills, political savvy and a willingness to work cooperatively and collaboratively with the media, elected officials, community leaders and other governmental agencies. The ideal candidate is a high-functioning, productive self-starter that possesses strong written and verbal communication skills and exercises independent judgment. Spanish bilingual skills are highly desirable.

SPECIAL INSTRUCTIONS: All applicants must provide proof of education at the time of application or submit to the Human Resources Department prior to the final filing date. Applications are incomplete without the required document.

Summary of Duties: Under the general direction of the City Manager or designee, develops, organizes, directs and evaluates a comprehensive communications and marketing program; implements marketing, public relations and media outreach activities for the City; provides support to senior management staff and the City Council in the strategy and approach to public information/relations activities; leads the City's team to develop and implement the City's online and social media presence and interactive outreach strategy.

Distinguishing Characteristics: The Community Relations Manager is a single-position classification in which the incumbent is assigned to the Office of the City Manager developing, implementing and supporting Citywide communication efforts. Receives general direction from the City Manager or designee.  May provide technical and functional supervision of lower level staff.

Essential Job Functions:

(These functions are representative only. Management reserves the right to add, modify, change or rescind related duties and work assignments.)

• Administers the City's marketing, public information, and media relations and communications programs; serves as City spokesperson with the media for the City and all departments; provides or arranges for 24-hour response to media inquiries.
• Maintains media relations, responding to inquiries and initiating contact as required; provides resources and photography support to news media.
• Prepares communication content in newsletters, news releases, City website, and electronic communications; prepares speeches, scripts, responses and related materials for public information purposes to strengthen and promote the City's identity.
• May manage contracts and contractors in the photography, videography, video editing and broadcasting of City related events.
• Serves as City website content administrator and establishes policies and standards related to the content, value and identity of the website.
• Serves as a resource and consultant to City departments in the development of communication with the community at large, with targeted group programs, and related to important issues.
• Develops and supervises the delivery of specific outreach efforts to targeted population groups  to connect them with City services and programs.
• Provides Citywide training in various aspects of community relations including media and camera presence and writing style.
• Supports City departments in the development of project-based communications, focus groups or other methods of communicating with the public and news media.
• Responds to major incidents as requested; provides public information to news media and coordinates information flow and dissemination.
• Implements, and updates policies and procedures for community relations, media relations, and public information.
• Coordinates City ceremonies, workshops, and meetings as assigned; plans special City events and celebrations as required.
• Prepares and administers program budget; prepares related Request for Proposals and evaluates proposal for contracted services.
• Plans, assigns, directs, reviews, and evaluates the work of staff as it relates to media communications and public engagement; trains staff in work procedures; maintains liaison with representatives of various City Departments.
• May serve as a representative to community meetings as well as to civic and neighborhood events on behalf of the City.

Minimum Qualifications:

Knowledge of:

• Public information and public relations concepts, principles, methodology and techniques.
• Principles and practices of digital outreach, public relations and marketing.
• Principles and practices of social media development.
• Pertinent local, state and federal laws and regulations.
• Principles and practices of graphic design and media productions.
• Various forms of mass media including print, broadcast, and the Internet.
• Principles and practices of budget development and monitoring.
• Structure and content of the English language including spelling, punctuation, grammar and rules of composition.
• Principles of supervision, training, and performance evaluation.
• Office methods, procedures, software, and equipment.

 
Ability to:

• Effectively coordinate and implement public affairs programs using various forms of media including print, broadcast and the internet.
• Effectively serve as City's spokesperson and maintain a professional image.
• Prepare clear, concise and complete documentation, reports and correspondence.
• Prepare and present organized and accurate oral reports, statements and presentations.
• Represent the City effectively in meetings with governmental agencies, community groups, boards and commissions, and the public.
• Collect, evaluate and interpret varied information and data, either in statistical, narrative or verbal form.
• Communicate effectively with staff, elected officials, lobbyists, legislators, and other government officials.
• Make effective presentations using a variety of presentation techniques and methods.          
• Work effectively in time-sensitive situations and meet deadlines; coordinate multiple projects and complex tasks simultaneously.
• Operate a computer using a word processing and business software and other office equipment
• Communicate effectively and clearly, both orally and in writing.
• Establish, maintain and promote effective working relationships with employees, other agencies, elected officials, and the public.
• Work independently and as a team member; recognize and set priorities and meet deadlines.
• Observe safety principles and work in a safe manner.

 
 
Education: A Bachelor's degree from an accredited college or university in Communications, Public Relations, Journalism or closely related field. A Master's degree in a related field of study is highly desirable.

Experience: Four years of increasingly responsible experience in public communications, public relations or other closely related experience.

Licenses and Certifications: A valid State of California Driver's License. An accreditation in Public Relations from the Public Relations Society of America (PRSA) is highly desirable.

Physical Demands and Working Conditions: Position requires prolonged sitting, standing, walking, reaching, turning, kneeling, bending, squatting, and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading reports and work-related documents and using computer. Acute hearing is required when providing phone and personal customer service. The need to lift, drag, and push files, paper, books and documents weighting up to 25 pounds is also required.

Travel to various locations within and outside the City of Salinas including the attendance at professional meetings, seminars, conferences and training activities. Work beyond normal business hours, including nights, weekends and holidays, and in response to emergency situations, as necessary.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.