Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply for this position please visit Senior Public Safety Dispatcher | Job Details tab | Career Pages.
Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.
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About the Department
The San José Fire Department's (SJFD) core mission is to serve the community by protecting life, property, and the environment through prevention and response. SJFD is a high-volume, high-performance, all-risk Fire Department that protects approximately 200 square miles including, residential, commercial, high-rise, wildland interface areas, and several high-hazard occupancies. For additional information visit click here.
Click here for information about the Fire Communications Division.
Click here for the California Equal Pay Act
Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.
This position is open until filled with the second review date of Thursday, November 14, 2024
Position Duties
The San José Fire Department (SJFD) is seeking to fill multiple Senior Public Safety Dispatcher positions in the Communications Division.
Senior Public Safety Dispatchers (Senior PSDs) are responsible for supervising a team of Public Safety Radio Dispatchers (PSRDs) assigned to a shift in the Communications Center. PSRD is the journey-level class for public safety dispatching within the City of San José wherein incumbents are required to handle the full range of telephone answering and dispatch functions.
Responsibilities of the Senior PSD include, but are not limited to the following:
- Supervising PSRDs, including approving time-off and other scheduling requests in accordance with the established guidelines.
- Assigning PSRDs to work the various dispatch positions within the Communications Center.
- Conducting training sessions and drills to maintain the efficiency and coordination of their assigned team.
- Evaluating the performance of team members and giving frequent feedback to subordinates.
- Preparing written training evaluations and performance appraisals.
- Investigating and responding to resident, department, and allied agency concerns or complaints.
- Coordinating with Chief Officers in the field regarding matters affecting department operations.
- Performing additional support tasks when assigned to an administrative role in the Operations Unit, Training Unit, Quality Improvement Unit, or Systems Support Unit.
- Performing all duties of the PSRD classification.
Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply for this position please visit Senior Public Safety Dispatcher | Job Details tab | Career Pages.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. The starting salary will be determined by the selected candidate’s qualifications and experience.
In addition to the salary, employees in the Senior Public Safety Dispatcher classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay and a (3.75%) Public Safety Radio Dispatcher Certification Pay.
Salary range(s) for this classification is/are:
- $115,356.80 - $140,358.40 (pensionable)
- $125,450.52 - $152,639.76 (including non-pensionable and certification pay)