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The Department: The Suisun City Police Department is a progressive and proactive law enforcement agency. As a result of its proximity to neighboring jurisdictions, the employees of the Suisun City Police Department remain extremely busy as they address the needs of the community. Candidates interested in testing for this position must be prepared to take on the challenges of a fast-paced work environment serving both the Police and Fire Departments.

The Position: Under supervision (Public Safety Dispatcher I) or general supervision (Public Safety Dispatcher II)  the incumbent performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying calls for emergency and non-emergency public safety assistance; dispatches appropriate units and coordinates response of emergency personnel; maintains, processes, and distributes police records; operates a variety of telecommunications equipment, including radio, telephone, and CAD systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities.

Join our dynamic team at the City of Sunnyvale as we seek a visionary Principal Network & Systems Engineer for our innovative Information Technology Department.  As the leader of our Network & Systems team, you'll spearhead cutting-edge initiatives in network, storage, and servers, while also championing transformative IT infrastructure projects.  Your network and systems expertise along with your top-notch customer service, will be pivotal in ensuring our success.  From troubleshooting complex issues to conducting thorough systems analysis, you'll thrive in a fast-paced environment.  Moreover, your exceptional communication skills will shine as you collaborate with IT and business stakeholders, consultants, contractors, and the public.   Join us in shaping the future of technology in Sunnyvale and beyond!

The Information Technology Department (ITD) provides secure, reliable and integrated technology solutions in alignment with the needs and goals throughout the city in a timely manner, while delivering excellence in customer service. Within the department, the Infrastructure Services Division manages the City's server and storage platform, network (voice and data) infrastructure, desktops and laptops, emergency and non-emergency radios, operating system for all hardware, desktop applications and email in a manner that enables City Staff to support the City’s operations effectively and efficiently.

The City of Sunnyvale provides an excellent benefits package, please refer to the city website for current details on employee benefits. A complete application packet will consist of a City of Sunnyvale employment application and responses to the required supplemental questions. The final filing date is Monday, May 13, 2024 at 5:00 pm. For complete information regarding this opportunity, please visit: Sunnyvale.ca.gov and click on JOBS.

Salary $72.38 - $92.38 Hourly

The Emergency Dispatcher I/II position in the Sheriff’s Department performs a variety of difficult work in the provision of 24-hour-per-day, seven-days-per-week public safety emergency dispatch service, including all 911 communications. Emergency Dispatcher I is the entry level class in the Emergency Dispatcher series.  It differs from Emergency Dispatcher II in that the II level is fully trained as a dispatcher and may provide training for the Dispatcher I. This position is scheduled for forty (40) hours per week.

WHAT YOU’LL DO

• Receives incoming calls from the public; determines type of assistance required, including law enforcement, fire or ambulance personnel, etc., and dispatches emergency and non-emergency radio and telephone communications to appropriate jurisdictions and agencies.
• Operates a law enforcement 911 communications network.
• Maintains radio communications with field personnel as necessary to relay messages and information, and to determine the location and safety of field personnel.
• Performs a variety of clerical duties as required, including but not limited to answering business telephones; processing and/or maintaining department records, including case files; compiling information and statistics for reports; preparing criminal history reports; entering/cancelling/retrieving data on computer; ordering supplies, copying and filing documents, etc.
• Processes civil, misdemeanor, juvenile and felony warrants.

Achieving your goals doesn't just give you things; it shapes who you are. The City of Sunnyvale invites you to take the next step in your career by applying for the Senior Project Manager position in the Information Technology Department. In this role, you’ll partner alongside some of the most innovative, intelligent IT professionals in the Silicon Valley as we manage the full spectrum of information technology projects: applications, system implementations, security enhancements and more.

The ideal candidate will demonstrate strong project management background in implementing applications, infrastructure components and security aspects. You'll collaborate with various departments, including Public Safety, Public Works, Community Development, and more, making this a dynamic and engaging opportunity. As the Senior Project Manager, you'll be in constant communication with department staff, the public, consultants, contractors, and other stakeholders. Delivery will be defined by smooth and efficient project execution, meaning exceptional communication and interpersonal skills are a must. Ideal candidates will possess a solid background in project management in key areas, including implementing applications, infrastructure components, and security measures. Peak performers will find our standards and possibilities irresistible - if you're looking to enable a new reality of public sector technology through innovation and integrity, we're looking for you. Apply today!

The City of Sunnyvale provides an excellent benefits package, please refer to the city website for current details on employee benefits. A complete application packet will consist of a City of Sunnyvale employment application and responses to the required supplemental questions. The position opens April 24, 2024, and final filing date is May 20, 2024, at 5:00 pm. For complete information regarding this opportunity, please visit: Sunnyvale.ca.gov 

Salary: $61.09 - $77.97 Hourly

Overview:
Do you want to assist in driving IT excellence and make in impact in your community?  Are you ready for a new career? If so, review this opportunity.
 
We are seeking a Senior Information Systems Analyst to join Valley Water’s Information Technologies team. The Sr. Information Systems Analyst is responsible for advanced networking and server virtualization in both our Corporate and Scada (Industrial) networks. They are expected to have advanced analytical/problem solving skills, perform highly complex configurations, extensive experience in advanced networking/server deployments, IT SCADA (Supervisory Control and Data Acquisition), Cybersecurity experience, SaaS deployments, and PaaS deployments. They should also have extensive experience with maintain highly complex environments in a variety of infrastructures.
 
Key Responsibilities include, but are not limited to:

• Test, implement, and maintain highly complex configurations/gear for core network switches, routers, firewalls, PaaS, and monitoring devices.
• Test, implement, and maintain highly complex configurations/gear for virtualized, physical servers, and SaaS environments.
• Perform Monitoring of advanced Networking and Server based devices, evaluate IT/OT SCADA (Supervisory Control and Data Acquisition), cybersecurity concerns, perform critical vulnerability patching, maintaining our systems to avoid impacting operational uptime, and perform security upgrades.
• Perform research into new highly complex technologies to increase the organization’s efficiency and effectiveness including POCs of these technologies.
• Act as project manager and technical lead for in the design, development, and maintenance of the most complex Valley Water applications.
• Confer with end user and define application requirements; recommend and develop solutions; conduct cost/benefit analyses; prepare justification for new or enhanced modifications; ensure that recommendations comply with Valley Water standards and conventions; Research and evaluate systems for technical fit and fit for purpose and fit for use for the business.
• Develop written technical documentation, internal operating procedures, and user manuals and instructions; develop instructional materials and conduct training programs on new or enhanced applications; update technical and training manuals as required.
• Serve as a technical resource lead for maintaining, enhancing, and upgrading the department’s current and long-term computer system operations.

Ideal Candidate’s Background Includes:
Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below.
 
Ideal Experience:

• Six (6) years of increasingly responsibility of enterprise grade networks, virtualized server infrastructure, Cybersecurity, IT/OT SCADA (Supervisory Control and Data Acquisition), PaaS, or SaaS software applications programming and analysis experience
• Expertise in supporting networking and server virtualization solutions. 
• Expertise in system configurations and maintaining complex infrastructure across corporate and industrial networks adept at handling SAAS and PAAS deployments. Versed in IT/OT SCADA (Supervisory Control and Data Acquisition) and Cybersecurity.
• Proficient in configuring and maintaining core network switches, routers, firewalls, PaaS, and monitoring devices.
• Extensive experience with virtualized and physical server configurations, including SaaS and PAAS environments.
• Strong knowledge of cybersecurity and IT/OT SCADA (Supervisory Control and Data Acquisition) principles, with a track record of monitoring and patching vulnerabilities to ensure system integrity.
• Demonstrated ability to research and evaluate new technologies, including conducting proof-of-concept projects to enhance organizational efficiency.
• Proven project management skills, with experience leading the design, development, and maintenance of complex applications.

Ideal Skills and Abilities:

• Ability to analyze complex problems, evaluate alternative solutions, improve system performance, and make informed decisions while working on IT/OT SCADA (Supervisory Control and Data Acquisition) systems.
• Ability to adapt to changing technologies, industry standards, and project requirements in the field of IT/OT SCADA (Supervisory Control and Data Acquisition) infrastructure.
• Ability to analyze complex issues, identify root causes, and develop effective solutions to address them.
• Ability to perform highly complex configurations for core network infrastructure, virtualized and physical servers, SaaS environments, and monitoring devices.
• Ability to lead and manage projects, from design and development to maintenance, ensuring adherence to timelines, budgets, and quality standards.
• Ability to act as a technical lead, providing guidance and direction to project teams and serving as a resource for technical problem-solving and decision-making.
• Ability researching and evaluating new technologies, including conducting proof-of-concept projects, to enhance organizational efficiency and effectiveness.
• Ability to adapt to evolving technologies and environments, staying updated on industry trends and best practices through continuous learning and professional development.

Ideal Knowledge:

• Knowledge and expertise supporting IT/OT SCADA (Supervisory Control and Data Acquisition) environments.
• Knowledge and expertise in advance networking and network gear configurations.
• Knowledge and expertise of advanced configuration of switches, routers, and firewalls.
• Knowledge and expertise in advanced network monitoring devices and their configurations.
• Knowledge and expertise of network routing protocols and technologies. 
• Knowledge and expertise of advanced configuration of virtualized and physical servers.
• Knowledge of quality control standards of managed application projects.
• Knowledge and experience with SaaS (Software as a Service).
• Knowledge and expertise with PAAS (Platform as a Service).
• Knowledge and expertise of cybersecurity principles and best practices.
• Knowledge and expertise in performing patching and security upgrades.
• Knowledge and expertise of Active Directory, O365, Exchange, Entra, etc.

Ideal Training and Education:

• Equivalent to a Bachelor's degree from an accredited college or university with major course work in computer science, information systems or a related field.

Substitution:

• Directly related experience may be substituted for the college requirement on the basis of one and one-half years of experience for one year of education to a maximum of four years.

Are you seeking a challenging, rewarding, and gratifying career that's more than just a job? The County of San Mateo would like to invite you to begin a career where you will make a real difference and add significant value to public safety.
 
San Mateo County Public Safety Communications is accepting applications for the position of 911 Communications Dispatcher I.
 
In the life of a 911 Dispatcher, no day is ever routine - one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Using state-of-the-art equipment and extensive training, you will provide emergency dispatch services for the people of San Mateo County. You can be the difference in someone’s life.
 
San Mateo County’s Regional Operations Center, located in Redwood City, is home to Public Safety Communications (PSC). The Center boasts state-of-the-art equipment and communication systems, including a brand-new Computer Aided Dispatch (CAD) system. The facility provides all the tools for dispatchers to be successful both personally and professionally. The floor-to-ceiling windows in the Center allow plenty of natural light and employees can enjoy the use of an onsite gym, Quiet Room, and large, fully equipped employee kitchen.
 
PSC’s leadership philosophy centers around a commitment to customer service, dispatcher wellbeing, and overall excellence.  PSC is committed to providing on-going training and strives for a team environment with open lines of communication. We stress career development and provide a variety of opportunities for employees including Training Officers, Training Instructors, Tactical Dispatch, Fire Incident Dispatch, QA/QC, and opportunities to lead various projects.
 
The County of San Mateo offers competitive salary and benefits. The benefits package includes a choice of medical plans, dental coverage, vision coverage, life insurance, flexible spending accounts, and a pension plan. Click here to learn more! 

Examples of Duties

Employees in this classification are trained in, and perform the following duties:

• Receive business or emergency calls for law enforcement, fire, medical, and other public service agencies.
• Screen information to determine nature of call, perform call classification, determine priority and jurisdiction, and document activity.
• Screen and prioritize telephone workload. 
• Remain cognizant of workloads and specific systems status.
• Provide support and assistance in a team concept during day-to-day operations, and critical or large-scale incidents.
• Assist in the coordination of mutual aid incidents.
• Develop and foster a positive working rapport with direct and in-direct customers, the public, and co-workers.
• Testify in court regarding legal proceeding related to dispatch call(s) received.
• Prepare and submit various reports such as incident reports.
• Develop and maintain working knowledge of highways, streets, buildings, and major points of interest in the County and adjacent areas.
• Remain current on procedures for manual dispatch operations and Communications Center evacuation.
• Provide off hours services as required.
• Perform related duties as assigned.

Qualifications

Education and Experience: Any combination of education and experience that would likely provide the knowledge, skills, and abilities is qualifying. 

• A typical way to qualify is a minimum of one year of experience receiving and processing calls while performing multiple tasks simultaneously.

Knowledge of:

• English language, spelling, grammar, and punctuation.
• Customer service and interpersonal communications principles.
• Computer operation and use in office and Communications Center environments.
• Basic principles in communicating by means of face-to-face contact, telephone, and/or data terminals.
• Various resources within the County to provide referrals to the public and public safety agencies.

Skill/Ability to:

• Speak, read, and write English clearly.
• Communicate clearly and concisely, in English, both orally and in writing.
• Comprehend, interpret, relay, and document information via telephone, computer software/ data terminals, or other related technology.
• Screen and interpret general data and filter relevant information.
• Learn and operate Computer Aided Dispatch (CAD) Systems and other related technology.
• Read and interpret various mapping devices and relay pertinent information.
• Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations.
• Perform multiple tasks simultaneously.
• Listen, understand, and relay information via telephone and in person.
• Remain calm and controlled under stressful periods while projecting a professional demeanor.
• Establish and maintain positive and courteous working relationships with customers, the community, and co-workers.
• Work with the Communications Center team while maintaining assigned job responsibilities and duties.
• Anticipate and adapt to fluctuating workloads in the Communications Center.
• Communicate and receive constructive feedback and opinions to affect change.
• Access and refer to information using available resources.
• Read, interpret, understand, and follow written and oral instructions and/or information.
• Remain seated for long periods of time.
• Read and interpret text/data on electronic screens, computer printouts, and a variety of maps.
• Remain focused and be able to hear in a noisy environment while communicating via telephone or face to face.

Other requirements of the position:

• Successfully complete a pre-employment medical examination and be subject to polygraph testing.
• Follow strict drug use standards and guidelines.
• Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation.
• Be willing to work the day, swing, graveyard, rotating, holiday, and weekend shifts.
• Be willing to work 12 to 16 hours per day.
• Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments.

Application/Examination

This is an Open and Promotional recruitment.  Anyone may apply.  Current County of San Mateo employees with at least six months (1040 hours) of continuous service in classified regular, probationary, Confidential or Management extra-help/limited term, or SEIU or AFSCME represented extra help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination. 
 
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the “Apply” button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.
   
The examination process will consist of an application review and the administration of the computer based CritiCall Examination (weight: 100%).  Applicants whose application passes the application review will be invited to take the CritiCall exam. Candidates who achieve a passing on the CritiCall exam will be placed on the Eligible, or Hiring List based on the order of their score on the exam.  The top seven candidates on the Eligible List will be considered to fill one vacancy.  For each additional vacancy, one additional candidate will be added to those who can be considered for the positions.  

Once the recruitment closes and the applications have been reviewed, applicants will be sent a link to the CritiCall exam.  Applicants will have a 14-day window in which to complete the examination.  Because the exam is computer based, applicants can take the exam at their convenience during the ten-day time frame.

The CritiCall exam is a computer based Public Safety Dispatcher Pre-Employment Skills test. The wide array of tests within the CritiCall exam provides a comprehensive inventory of a candidate's skills and abilities.  Achieving a passing score on the exam is a requirement for employment.  

The examination simulates some of the duties and situations a 911 Communications Dispatcher might encounter on the job.  No specialized knowledge or skills are required to take the exam. 

The CritiCall exam tests for skills and abilities in areas such as decision-making, data entry, call summarization, multi-tasking, cross-referencing, vocalization, character comparison, memory recall, prioritization, mathematics, probability, map reading, reading comprehension, spelling, and sentence clarity.
 
Once the recruitment closes and all applications have been screened, applicants whose applications pass the screening will be sent a link to take the CritiCall exam.  Applicants will have up to ten days to complete the exam.  Complete instructions will be sent in the correspondence regarding registering for and taking the exam.  The exam can be taken at the convenience of the test taker, during the ten specified days.  

Candidates who receive a passing score on the CritiCall exam will be placed on the Hiring List (Eligible List) in the order of the scores from the exam.  The top seven candidates from the Hiring List will be considered for one vacancy.  One additional candidate will be included for each additional vacancy.  

Candidates who successfully pass the CritiCall examination and the panel interview and are being offered a position will be required to complete a pre-employment, POST mandated, background investigation that includes a medical examination and polygraph testing. 

To learn more about the CritiCall examination and its contents please click here: CritiCall Exam. (Download PDF reader)

Specific information about a career as a Dispatcher can be found here:  Career Overview - Dispatch - The Academy.

For more information about the County of San Mateo Office of Public Safety Communications, visit our website at https://911dispatch.smcgov.org/.

TENTATIVE RECRUITMENT SCHEDULE

• Final Filing Date for Applications:  May 8, 2024, by 11:59 PM
• Application Screening:  May 13-14, 2024
• CritiCall Exam (window to complete the exam):  May 16, 2024 - May 29, 2024
• Departmental Interviews: To begin the second week of June 2024.

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. The County of San Mateo is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

HR Contact: Chet Overstreet (04182024) (911 Communications Dispatcher I - V050)

The City of San José is a place where we use civic technology to help our community thrive.

As one of the largest cities in the nation, the City manages a large set of services and assets. The City operates on a budget of $6.1 billion, with 7,000+ employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley.

Information Technology's (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management, analysis, productivity, collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose.

We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America!

You can visit the Information Technology Department website to learn more about us.
NOTE - The first review of applications will be on Tuesday, May 7, 2024. Please submit your application by 11:59 p.m. (PST) on Monday, May 6, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of May 13, 2024.

The City of San José is recruiting for a Finance Applications Associate IT Manager (Enterprise Principal Technology Analyst) in the Information Technology Department. This position is responsible for the management and support of the City's enterprise Finance Management System, Revenue Management/Collection System, and Finance Reporting System. This position combines managerial and leadership responsibilities along with hands-on technical expertise to deliver day-to-day system operations. Key job duties are service level management, including service level agreements (SLAs) and Incident Management, as well as delivery of smaller projects and system enhancements. The Finance Applications Associate IT Manager is also responsible for resource and performance management of the Finance Applications IT Team.

This position requires leadership skills and the ability to take the initiative and lead others. We are seeking an individual who is willing to adapt to an ever-changing environment.

The ideal candidate should have experience supporting an enterprise-level Finance Enterprise Resource Planning (ERP) system with solid business process knowledge and technical support experience for the General Ledger, Accounts Payable, Account Receivable, Purchasing, Asset Management, Revenue Management, and Revenue Collection modules.

Duties may include but are not limited to:

• Providing technical leadership for the City's enterprise Finance Management System, Revenue Collection System and Reporting System.
• Partnering with business owners and stakeholders to identify high level business and information system requirements and recommending business process/workflow redesign where applicable.
• Leading and coordinating upgrade and enhancement projects for Finance's enterprise applications.
• Prioritizing and managing application development projects to ensure they are delivered on time, within budget, and meet customer expectations.
• Developing technical guidelines and governance framework to ensure best practices are followed.
• Assessing user needs to provide support and proactive service, including analyzing opportunities to use existing tools and workflows.
• Leading the day-to-day activities of advisory engagements for various projects, including process design, package implementation lifecycle support, and project reviews.
• Managing delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets escalated by the end users for the portfolio of applications.
• Developing relevant metrics, measuring and publishing the performance of the services provided for continuous improvement activities.
• Ensuring a high level of customer satisfaction for services and products provided.
• Working closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technology to support the business plans and IT strategies.
• Coaching, mentoring, and managing staff to implement, maintain, and support all related software, configurations, and workflows.
• Hands on experience with structured query language, Windows scripting, designing and developing reports using a variety of end user reporting tools, managing applications on Windows environments.

Please note that the Finance Applications Associate IT Manager (Enterprise Principal Technology Analyst) position is currently on a hybrid telework schedule - working remotely and onsite is subject to change.

Salary Information: The final candidate's qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Principal Technology Analyst (EPTA) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

• Salary Range (including the 5% NPWI): $149,975.28 - $182,626.08

The EPTA classification is represented by the City Association of Management Personnel (CAMP) bargaining unit.

TITLE: IT Operations Supervisor
EMPLOYMENT TYPE: Exempt (Full-Time)
DIVISION: Division of Innovation and Technology
APPLICATION DEADLINE: Sunday, May 5, 2024 (1st cutoff April 21, 2024)
PAY RANGE: $1,913.67 - $2,870.51 weekly ($99,511 - $149,267 estimated annual)
WORK LOCATION: San Carlos, CA

JOB SUMMARY: The San Mateo County Transit District is seeking a highly technical IT Operations Supervisor to join our team. Under the supervision of the IT Operations Manager, the Supervisor will coordinate the efficient and effective operations of the Help Desk team for the District, including work direction and supervision of Help Desk staff and coordination with other District information technology staff. This position is responsible for planning, assigning, and directing work; documenting and gaining approval for all help desk support procedures and system documentation; and assisting team members in answering calls, addressing service or escalation issues, and applying independent decision making to resolve problems or escalate problems to management. The IT Operations Supervisor develops regular reports on help desk contacts, ensures that service levels are met, identifies trends and makes recommendations for service improvements, and provides budgetary recommendations to management for service growth and/or improvement.

IT Operations Supervisor will work closely with various users in San Mateo County Transit District (SamTrans), the Peninsula Corridor Joint Powers Board (Caltrain), and the San Mateo County Transportation Authority (TA) and other departments and is responsible for managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions. The role will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level.

EXAMPLES OF ESSENTIAL FUNCTIONS:
• Supervise help desk support staff’s daily activities ensuring timely and professional delivery of technical support for calls on computers, core software products, and related hardware peripherals.
• Plan, organize, and direct the work of help desk support staff, including Help Desk Specialists; schedule shift coverage; evaluate and document performance and recommend disciplinary action when necessary; and review staff work for accuracy and timely completion of assigned duties.
• Act as the subject matter expert and point of contact in problem and major incident resolution.
• Document, track, and report on software and hardware malfunctions; ensure that detailed descriptions of user’s problems are documented in the ITSM; prioritize requests and label according to established procedures.
• Train help desk staff on areas of responsibility, new technology, and support procedures. Ensure help desk staff provides consistent, high-quality, and professional service, including communication and telephone skills.
• Proactively identify process improvement opportunities, including end-user training tools, onboarding, and documentation.
• Monitor help desk activities and respond to inquiries; provide technical troubleshooting, determine type of request, diagnose and provide solutions or escalate complex problems to appropriate personnel as required, and ensure proper problem notification procedures are being followed.
• Develop queries to track and follow-up on reported problems; notify users of completion of requests; ensure accurate contact and problem resolution records are maintained.
San Mateo County Transit District, 1250 San Carlos Ave., San Carlos, CA 94070-1306
• Provide management reports on help desk operations and issues, including recommendations for areas of service or technology improvements.
• Manage the inventory of IT assets and coordinate purchase of equipment.
• Supervise staff. Hire, mentor and take appropriate corrective action and/ or disciplinary action. Ensure EEO policies and procedures are followed. Participate in selection of staff. Coordinate staff training and professional development. Establish performance objectives. Monitor and evaluate employee performance.

EXAMPLES OF DUTIES:
• Manage escalations of user issues and assist in resolving complex technical issues.
• Provide on call support as required. Some weekend or after-hours work may be required.
• Develop reports and extract data from Help Desk Service Management system.
• Establish and maintain cooperative and effective working relationships with others.
• Maintain current knowledge of various systems applications and operations.
• Operate a variety of office machines and equipment, including computer hardware and software.
• Troubleshoot, diagnose, and repair basic network, systems, and applications malfunctions.
• Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents.
• Perform other duties as assigned.

SUPERVISION: Works under the general supervision of the IT Operations Manager who establishes goals and objectives and evaluates performance.

A Dispatcher II is a civilian employee of the Police Department who performs a variety of tasks in the Department’s Support Services Division. The Dispatcher II acts as the Department’s primary dispatcher, receiving and relaying incoming calls for emergency and non-emergency assistance; dispatching police units; operating a variety of telecommunications equipment including radio, telephone, and computer-aided dispatch systems; status monitoring, records and file maintenance in a computer-aided environment; and entry level dispatch training. A Dispatcher II may be assigned to work various hours, shifts, holidays, weekends and overtime.

Additional duties may include, but are not limited to, the following: prioritize requests for service based upon available resources, receive radio requests and handle accordingly, type, process and file a wide variety of reports and materials including memos, letters, complaints, declarations, warrants, citations, crime and traffic reports.  Assists Department personnel and the public in person and by phone performing record checks, collecting fees and mailing requested reports to outside agencies in accordance with established regulations.

QUALIFICATIONS

Have a combination of education and work experience, including a minimum of 1 year of dispatch work; general office work involving typing of varied materials, public contact, general filing and basic record keeping; type at least 40 wpm (net).  Have knowledge of business English, spelling; modern office practices and procedures; record keeping. Ability to dispatch police units quickly and effectively; work under pressure; exercise independent judgment; work with minimal supervision; make sound decisions in emergency situations; learn assigned clerical tasks readily and to adhere to prescribed routine; write English legibly; establish and maintain effective working relationships with other employees and the general public; operate computer-aided dispatch system, 911 emergency telephone, and other multi-line telephone systems, various law enforcement telecommunications systems, radio console with headsets and handsets, computer keyboards, cameras, intercoms, security. Willingness to work varying shifts and radio dispatching skills.

COMPENSATION & BENEFITS

The City of Pleasant Hill offers a competitive compensation and benefits program.

• Salary:  $6,538 to $8,468 per month. Placement within the range depends on experience and qualifications.  
• Medical Benefits: Choice of coverage with Kaiser or Blue Shield. The City pays 80% of monthly premiums at each coverage level. In lieu of medical coverage, the City will contribute $400 (employee only coverage) or $500 (employee + 1 coverage) or $600 (family coverage) into a MissionSquare 457 deferred compensation plan
• Retirement: CalPERS enrollment (PEPRA New Member 2% @ 62; Classic Member 2% @ 60)
• Dental & Vision Coverage: City-paid dental and vision coverage for employee and eligible dependents
• MissionSquare Deferred Compensation & Roth IRA Plans: Voluntary plans available to all employees
• Life Insurance: City-paid life insurance coverage ($50,000)
• Long Term Disability: City-paid long-term disability coverage
• Medicare: Employees contribute 1.45% to Medicare with employer match
• Retiree Health Savings (RHS) Plan:  City contributes $100.45 per month to the RHS Plan
• Section 125 Plan: Dependent care and out-of-pocket medical costs may be paid on a pre-tax basis
• Sick Leave:  Earned at the rate of one day per month, with no maximum accrual
• Vacation: Earned at the rate of one day per month in the first year, increasing with service years; Lateral accrual rate may include years of service at former agency
• Holidays: City recognizes 14 paid holidays per year
• Uniform Allowance: $1,080 per year, adjusted annually per cost of living
• Shift Differential Pay: 5% of the employee’s base hourly wage
• Educational Degree Incentive: 1.25% AA Degree or 60 semester/90 quarter units; 5% Bachelor’s Degree or 120 semester/180 quarter units; 7.5% MA/MS Degree
• Educational Expense Reimbursement: City will reimburse for tuition, books and technology upgrades up to $500 per semester or quarter
• On Duty Exercise Program: 1 hour per shift
• Probationary Period: One year (12 months)

APPLICATION

To apply, please complete an application and supplemental questionnaire online at www.calopps.org. Resumes will not be accepted in lieu of a City employment application.  Typing certification of 40 wpm net (5 minute test taken within the last 12 months) must be submitted with application.  Currently employed lateral applicants from a POST certified agency are not required to submit a typing certificate. Certificates will only be accepted from a recognized business, adult school, or employment agency. Online typing test results will not be accepted. Applications received without a valid typing certificate, or not meeting the minimum words per minute (40 wpm net) will not be considered and applicants will not be contacted to correct the deficiency.

SELECTION PROCESS

CONTINUOUS RECRUITMENT: Candidates are encouraged to apply early.  Initial screening of applications is tentatively set for March 29, 2024.  After that, applications will be reviewed on an ongoing basis.  You must ensure complete submission of employment application and typing certificate as recruitment may close at any time.  The most qualified applicants based on background and experience as evidenced by their application, will be invited for an oral board interview, which is weighted 100%.  To be placed on an eligibility list, an applicant must receive a passing score of 70 or more from each panel member.

A thorough background check, as well as a physical, drug screen, psychological evaluation, and polygraph exam will be conducted on the top candidates prior to appointment consideration.  Failure to achieve a qualifying score on any portion of the examination process will eliminate a candidate from further consideration.

IMMIGRATION REFORM AND CONTROL ACT

To comply with the Immigration Reform and Control Act, all new employees are required to provide proof of U.S. citizenship or authorization to work in the United States on their first day of employment.

EQUAL OPPORTUNITY EMPLOYER

The City of Pleasant Hill is an Equal Opportunity Employer. In accordance with the Americans with Disabilities Act of 1990 (ADA), requests for special accommodations during any stage of the examination process should be made in advance to the Human Resources Department.

The County of Yuba is currently recruiting for the position of Public Health Nurse Intern/Public Health Nurse in the Health and Human Services Department. This position provides the full range of public health nursing services including teaching, health assessment, and counseling services in homes, clinics, schools and community centers in connection with the prevention and control of diseases and adverse health conditions. Public Health Nurses are assigned to specific programs such as Maternal, Child and Adolescent Health, California Children’s Services, Child Health and Disability Prevention, Foster Care and communicable disease control. Performs related work as assigned.

Public Health Nurse Intern: is a recruiting and training level class established to qualify candidates for duties as a PHN in Yuba County Health & Human Services Department. Under close supervision, incumbents learn and perform a variety of public health nursing duties in assigned program areas while pursuing a Public Health Nurse Certification. Upon satisfactory completion of the PHN Certification, the PHN Intern are eligible for promotion to the level of PHN. Incumbents who do not successfully complete the PHN certification as prescribed herein may be released from employment.

Public Health Nurse: is the entry level in this class series. Initially under close supervision, incumbents learn and perform a variety of public health nursing duties in assigned program areas. As experience is gained, assignments become more complex and are performed under more general supervision.

About Public Health 

Yuba County Public Health nurses work with individuals, families, and the community in a holistic way. The Social Determinants of Health and the 10 Essential Public Health Services heavily influence our programs and initiatives. This may look like applying fluoride varnish to a child, helping a new mother learn how to breastfeed, assisting a father who is worried about his one year old child’s developmental status and managing a caseload of medically fragile children, children in foster care or developing programs to assist the community achieve wellness.

About Yuba County

Yuba County is situated in the Northern Sacramento Valley, approximately 40 miles north of the State Capitol in Sacramento and two hours away from San Francisco and Lake Tahoe. The boundaries stretch from the farms and orchards of the valley to the timberlands of the Sierras. Yuba County offers its residents the many advantages of a rural lifestyle away from the pressures of the urban areas. The County’s rivers, lakes and outdoor recreation areas provide excellent hunting, fishing, boating and skiing opportunities. Our County vision is to create a “golden” future for Yuba County by inspiring a community of participation, embracing our unique history, and discovering the wealth of our untapped potential.