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Description

DEADLINE TO APPLY: Friday, December 11, 2020 by 5:00PM

THE POSITION

Under general direction of the Operations Support Services Manager, plan, organize, direct, and coordinate the police and fire communication center operations within the Police Department and implement policies and procedures that will maximize efficiency for calls for service. Exercises direct and indirect supervision over supervisory, technical, and administrative support staff.


DEFINITION

Under general direction of the Operations Support Services Manager, plan, organize, direct and coordinate the police and fire communication center operations within the Police Department and implement policies and procedures that will maximize efficiency for calls for service.
 
DISTINGUISHING CHARACTERISTICS
 
This classification is distinguished from the Communications Supervisor in that the latter performs full, first-line supervisory responsibilities including planning, assigning, and evaluating the work of subordinates and overseeing a program area within a work unit or department. It is further distinguished from the Operations Support Services Manager which has overall management responsibility over the Support Services Division within the Police Department.
 
 

Essential Duties

Duties may include but are not limited to the following:

Develops, implements and updates section goals, objectives, policies and procedures.

Plans, organizes and directs police and fire communications center activities including monitoring and analyzing shift reports relative to the dispatch function and overseeing investigations of complaints regarding police/fire communications operations.

Prepares the Communications Center's budget; assists in budget implementation; participates in the forecast of additional funds needed for staffing, equipment, materials, supplies, and services; administers the approved budget.

Researches and evaluates applicable MOU, policies, codes, regulations, and laws governing communications and use of confidentiality of police records.

Recommends the appointment of personnel; provides and/or coordinates staff training; conducts performance evaluations; implements discipline procedures as required; maintains discipline and high standards necessary for the efficient and professional operation of the department.

Oversees and manages the operations and activities of Communications Center; ensures both the Police and Fire Departments needs are met.

Researches, develops, implements and assists in compiling Communications Center standards to meet the Commission on Accreditation for Law Enforcement Agencies (CALEA) requirements; coordinates audits for accreditation.

Plans, coordinates and conducts training and professional development of the Communications Center staff.

Manages the public safety communication infrastructure and equipment, including EBRICS radio communication and cmputer related hardware and software applications.

Oversees the City's narrow banding efforts in compliance with the FCC's rules and regulations.

Serves as liaison between outside organizations and the City and to boards, councils and commissions as directed; prepares and presents staff reports and presentations at various City Council, commission, board, and other governmental meetings; drafts City Council documents; serves on various committees and task forces.

Maintains communication with public safety personnel regarding Communications Center issues; attends line-ups, special operations briefings and inter-agency meetings and committees to ensure current information is available to the Communication Center.

Responds to emergency situations which may arise in the communications center during off-duty hours.

Builds and maintains positive working relationships with co-workers, other City employees and the public using principles of good customer service.

Performs related duties as assigned.


A complete job description and list of duties can be found at www.hayward-ca.gov. 

Minimum Qualifications

JOB RELATED AND ESSENTIAL QUALIFICATIONS

Knowledge of:

• Public safety emergency dispatching equipment procedures and practices.
• City, county, state and federal law enforcement computer systems.
• Correct English usage, spelling, punctuation, grammar and report writing.
• Communications rules and regulations governing the operation of radio transmitting and receiving systems.
• Police and Fire Department procedures, functions and reporting relationships.
• Operation and procedures of fire and law enforcement offices.
• Modern office management practices and methods, computer equipment and software.
• Pertinent federal, state, and local laws, codes and general laws.
• Principles and practices of leadership, motivation, team building and conflict resolution.
• Principles and practices of supervision, training and personnel management.

Ability to:

• Meet and deal effectively and courteously with the public.
• Communicate clearly and concisely, both orally and in writing.
• Keep records and prepare reports.
• Plan, organize and supervise the work of others and to develop staff through formal and informal training sessions and materials.
• Communicate effectively at all levels with the public, department and City staff.
• Interpret and develop policies and procedures.
• Carry forward several projects simultaneously, set priorities and makes sound decisions as circumstances require.
• Prepare and monitor a budget.
• Supervise, train and evaluate personnel.
• Establish and maintain effective working relationships with those contacted in the course of work.

EXPERIENCE AND EDUCATION

Any combination equivalent to experience and training that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the required knowledge and abilities would be:
 
Education: Equivalent to completion of the twelfth grade supplemented by college level
coursework in supervision/management and general business. Education equivalent to an Associate of Arts degree in Administration of Justice, Business or Public Administration is highly desirable.

Experience: Three (3) years of supervisory experience in emergency dispatching comparable to that of a Communications Supervisor in the City of Hayward.

License or Certificate: Possession and maintenance of both a Basic POST Dispatch Course Certificate of Completion and a valid California Class C Driver's License.

Supplemental Information

PROBATIONARY PERIOD: One (1) Year
 

Candidates must submit a completed City of Hayward job application and responses to the Supplemental Questionnaire which fully describe the nature of their professional experience and qualifications.  Please include a copy of your Basic (or higher) POST Dispatch Course Certificate of Completion with your application. Applications submitted without all required materials will not be considered.

Based on the information provided, employment applications will be reviewed for minimum qualifications.  Those best qualified may be invited to the next phase of the process, which may include an oral, practical, written examination and/or supplemental questionnaires reviewed by subject matter experts.

The examination process will result in a ranked eligible register of candidates for hiring consideration by the department derived from any of the exam processes mentioned above.  Actual hire depends on success in the departmental selection process.

Candidates under final consideration for employment with the City should expect to undergo an employment background/reference check that may include, but is not limited to: employment history, confirmation of educational credentials and degrees, licenses including driver's license, registrations, certificates, and other credentials as part of the appointment process. Some positions, depending on the nature of the work, also require a credit check and a review of Summary Criminal History obtained from the State Department of Justice through Live Scan Fingerprinting.

Applicants will be notified electronically via Government Jobs as to their status in the selection process.  It is the responsibility of the applicant to ensure they can receive email notice from Neogov/Government Jobs and the City of Hayward.

Candidates are encouraged to apply online at www.hayward-ca.gov under the Current Vacancies tab or at www.GovernmentJobs.com.  Paper applications can be obtained by visiting the Human Resources Department at Hayward City Hall located at 777 B Street, Hayward, CA  94541.  Office hours are Monday through Friday, 8 a.m. to 5 p.m. 

The Hydro Comm Technician troubleshoots, repairs, calibrates, maintains, tests and installs communications and control system hardware, software, and equipment in hydroelectric power generating stations and facilities.  Systems include:  microwave, telemetry, two-way radio, fiber optic, multiplex carrier, VoIP & POTS telephone, SCADA & DCS, RTU’s, serial comms (RS-232 / RS-485), frame relay, protective relay (transfer trip & power line carrier), Electronic Security Perimeter (Routable Networking components including Defense-in-Depth strategies), routable networks security, physical security (alarms & video surveillance), misc. electronics, AC/DC, instrumentation, DC Power, and PV systems.

Essential Duties / Skills: (other duties may be assigned)

• Networking (firewalls, routers, switches, VLAN, encryption, TCP/IP, UDP, VPN, OSI model)
• SCADA (management, graphical development, data historian, OS patches, security)
• Power Plant Control System Security (network security, defense-in-depth, risk modeling/remediation, NERC CIP compliance / monitoring, ports/services)
• PLC interface with DCS distributed control system (input/output, scaling, PLC programming)
• Telemetry (modbus, DNP, Serial, RTU, I/O)
• Telecom (VoIP, POTS, DDS, T1, etc.)
• Microwave (Hardware, software, troubleshooting, etc.)
• Two-Way Radio (900 MHz, Motorola MotoTrbo, etc.)
• Fiber Optics (OTDR, Maintenance, etc.)
• Auxiliary Equipment (Batteries, solar, back-up generators, AC/DC, peripheral computer components)
• Project Management (develop wiring diagrams, layout drawings, & engineering specifications for system modifications)
• Assists with maintenance and repair of mechanical and electrical equipment and systems

Desired Skills:

• Hydroelectric power plant experience.
• Ability to operate, control and monitor hydroelectric generating units and auxiliary equipment.

Qualifications:

• High school diploma with additional education and/or certifications (GROL, NARTE, CISSP, CISCO, etc.) highly desirable.
• Completion of a recognized Comm Tech apprenticeship program or equivalent course work in electronics and data communications.
• At least five (5) years of responsible experience maintaining, installing & repairing electronic control systems & data communications equipment.
• Knowledge of:  R56 standards , FCC rules / regulations, NERC CIP standards, Radio frequencies, electronics and instrumentation theory, DC/AC theory, Networking and Security principles.
• Unrestricted CA Drivers License and clean driving record.
• Ability to climb towers up to 175’ and complete physically demanding work in rough natural terrain.
• Willingness to be available for work during off hours in case of emergency.
• Willingness to relocate permanent residence to within 50 miles of Murphys, CA.

Benefits:  NCPA offers excellent benefits including CalPERS medical and retirement plan.  See our website for more details on NCPA’s extensive benefits package.

EOE

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

The City of Pleasant Hill is recruiting for Dispatcher 1 (experienced and entry-level).

A Dispatcher I is a civilian employee of the Police Department who performs a variety of tasks in the Department’s Support Services Division. The Dispatcher I receives incoming calls for police assistance and response; acts as a primary Dispatcher when appropriate; performs a variety of general support duties related to police communications; completes a wide variety of general clerical duties.

The Dispatcher I duties may include, but are not limited to, the following:

Answer emergency and non-emergency police related phone calls, help prioritize requests for service based upon available resources, receive radio requests and handle accordingly, type, process and file a wide variety of reports and materials including memos, letters, complaints, declarations, warrants, citations, crime and traffic reports.  Assists Department personnel and the public in person and by phone performing record checks, collecting fees and mailing requested reports to outside agencies in accordance with established regulations.  A Dispatcher I may be assigned to work various hours, shifts, holidays, weekends and overtime.

To apply, please complete an application and supplemental questionnaire. Resumes will not be accepted in lieu of a City employment application.  Typing certification of 40 wpm net (5 minute test taken within the last 12 months) is required.  Certificates will only be accepted from a recognized business, adult school, or employment agency. Online typing test results will not be accepted. Due to COVID-19, many typing testing locations have not re-opened and so at this time the City will waive the requirement of submitting a typing certificate at the time of application.  However, successful candidates who move forward in the recruitment will be required to provide a valid typing certificate prior to final appointment to this position. Lateral applicants from a POST certified agency are not required to submit a typing certificate.

CONTINUOUS RECRUITMENT:  Applications will be reviewed on an ongoing basis.  You must ensure complete submission of employment application and typing certificate as recruitment may close at any time. 

Experienced & Lateral Applicants: Priority will be given to qualified lateral and experienced applicants. The most qualified applicants based on background and experience as evidenced by their application, will be invited for an oral board interview, which is weighted 100%.  To be placed on an eligibility list, an applicant must receive a passing score of 70 or more from each panel member.

Entry-level applicants:   Applicants who meet the minimum qualifications may be invited to take a written Dispatcher test administered by City personnel.  Testing is tentatively planned for a date to be determined in 2021. Applicants will be notified by email of the scheduled time and location for the written test. The most qualified applicants based on background and experience as evidenced by their application, and those with a passing score of 70% on the written test may be invited for an oral board interview, which is weighted 100%.  To be placed on an eligibility list, an applicant must receive a passing score of 70 or more from each panel member. Interviews are tentatively planned for a date to be determined in 2021.

A thorough background check, as well as a physical, including a drug screen, psychological evaluation, and polygraph exam will be conducted on the top candidates prior to appointment consideration.  Failure to achieve a qualifying score on any portion of the examination process will eliminate a candidate from further consideration.

To comply with the Immigration Reform and Control Act, all new employees are required to provide proof of U.S. citizenship or authorization to work in the United States on their first day of employment.

The City of Pleasant Hill is an Equal Opportunity Employer. In accordance with the Americans with Disabilities Act of 1990 (ADA), requests for special accommodations during any stage of the examination process should be made in advance to the Human Resources Department.

Please view the job announcement and description below.

Click here to view our Dispatch Recruitment Video: https://www.facebook.com/SimiValleyPD/videos/1489442414447198/

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.
 

Do you have a passion for outdoor recreation and open space? Using Measure AA and other funding sources, Midpeninsula Regional Open Space District (Midpen) delivers multiple facilities projects annually to fulfill commitments made to the public regarding greater access and outdoor education, protected open space lands, and resource restoration.  Midpen is seeking a Facilities Maintenance Supervisor to manage maintenance and improvements of buildings and facilities for the staff and public. Responsibilities of the position include:  the maintenance and operations of the Midpen’s administrative office, project work on District staff field offices and facilities (such as rental residences, water supply systems, as well as public buildings such as the Midpen’s David Daniels Nature Center).  Work will include both permitting and contracting for services as well as supervising and overseeing District staff work. The candidate should be an organized, creative, and collaborative self-starter with excellent oral and written communication skills, who enjoys working in a group dynamic. 

About the Position:  The Facilities Maintenance Supervisor manages and performs all aspects of facilities maintenance for the Administrative Office Facilities, including building operation, landscaped grounds, parking areas, and various physical systems such as HVAC, plumbing, electrical, telephone wiring, and security systems. The incumbent is also responsible for non-routine repairs and improvements at Midpen Field facilities. The Facilities Maintenance Supervisor is responsible for performing, developing, executing and managing maintenance, repair or minor improvement projects utilizing contractors and is assigned supervision of Midpen staff, for a wide variety of duties including maintenance, trades work, and administrative work. Successful performance of work requires significant knowledge of a broad range of facility maintenance management and technical principles, an extensive professional background as well as skill in coordinating work with that of other Midpen departments.  Candidates with background in facilities management and construction trades are desirable. For additional information about the position, see the Job Description on the Midpen website.

About the District: Midpeninsula Regional Open Space District is comprised of over 63,000 acres of land and 26 open space preserves protected for public enjoyment.  In 2014, with broad public support, the District secured $300 million dollars of bond capacity with the passing of Measure AA, which serves as a mandate for Midpen to continue to pursue our mission to “acquire and preserve” open space land and “protect and restore the natural environment” in the lush regional green-belt system near Silicon Valley in the San Francisco Bay Area.  To learn more about Midpen, visit our website, OpenSpace.org, and view our employee video “Working for Midpen” on the Jobs page. If you are looking for a challenging opportunity to contribute to the legacy of open space recreation, we invite you to apply for this position.

Work Environment:  This position is part of the Land and Facilities Services Department at the Midpen offices in Los Altos, California and will work primarily in an office environment, but may occasionally work in field environments. When conducting field assignments, work may include traversing rough, difficult terrain in inclement or hot weather with exposure to poison oak.  Duties will include building and facility work that will require climbing ladders and entering confined spaces.  Ideal candidates will be comfortable working in these types of conditions, as well as in an office environment. Positions in this classification must possess the ability to lift and carry materials and objects weighing up to 60 pounds and must possess the ability to push and pull objects weighing up to 100 pounds, with the use of proper equipment. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Education and Experience:  Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:  Equivalent to graduation from an accredited four-year college or university with major coursework in business administration, public administration, facilities management, construction project management, or a related field, and five (5) years of increasingly responsible experience in facilities or construction management with at least two years in a lead or supervisorial position preferably in parks, open space, or a related field.

Licenses & Certifications Required:   Possession of a valid California Driver’s License.

Benefits:   Midpen provides a competitive benefits package including health, life and disability insurance, CalPERS pension and paid leaves. Detailed information is available on the Benefits page of our website.

How to Apply: Apply online via CalOpps.org.  This recruitment is open until filled. The application window may close at any time without further notice after November 9, 2020. Qualified applicants are encouraged to apply early.

The following four application items are required in order to be considered for the position:

1. CalOpps Employment application
2. Letter of Interest in the position
3. Resume
4. Supplemental question responses

Incomplete applications will not be considered for the position. Applicants with the most relevant experience and qualifications suitable for the position will be contacted for an interview.

Recruitment Timeline: We recommend applicants be available for interviews on the following dates for panel interviews (we are unable to accommodate vacation schedules):

First interview: Thursday, December 3, 2020

Written exercise: Tuesday, December 8, 2020

Final interview: Friday, December 11, 2020

The City of Sunnyvale is seeking to fill the position of Public Safety Dispatcher with an energetic and highly motivated individual who possesses excellent customer service, technical and interpersonal skills.

 
Under general supervision of the Senior Public Safety Dispatcher, processes emergency and non-emergency calls for service; dispatches police, fire-fighting, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs related work as required.

The minimum qualifications required for this position are: Graduation from high school or tested equivalent; and Two years of experience within the last five years dispatching police and/or fire services for a public safety agency utilizing contemporary dispatching technical tools, including computer aided dispatching systems; or successful completion of probation as a Public Safety Dispatcher-in-Training with the City of Sunnyvale.

The City of Sunnyvale provides an excellent benefits package. A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute (online typing certificates will not be accepted). The position opens January 24, 2019 and is open continuous.

For complete information regarding this current opportunity, please visit: Sunnyvale.ca.gov and click on JOBS.

Salary $93,795.31 - $114,008.75 Annually

Update 3/24/2020: At this time, we will only accept online applications.

The City of Lincoln is hiring for the regular and full-time position of Public Safety Dispatcher I/II within the Police Department.  This position is open until filled; the first review of applications is April 15, 2019.  Interested applicants are encouraged to apply immediately.

The Lincoln Police Department is authorized for 23 sworn officers, six dispatchers, and various other civilian and volunteer positions.  The dispatch center provides public safety dispatch services for the Lincoln Police Department and three Lincoln Fire stations. The communications center is staffed 24/7 and dispatchers work in pairs or solo. Public safety dispatchers answer emergency and non-emergency calls for police, fire and other city services.  Dispatchers prioritize calls and dispatch public safety units as needed.  Heavy phone and radio use is a primary duty of the position.  Other duties include clerical and specialized record keeping functions.

Under immediate supervision, this position performs a wide variety of technical and clerical law enforcement support duties related to taking police, fire and medical emergency requests for service from the public and tracks and dispatches field units as appropriate; gathers, records, maintains, retrieves and distributes law enforcement data and information; enters reports and data into a variety of automated law enforcement records systems; ensures that records and information are accurate, clear and comprehensive for law enforcement personnel and the general public; learns applicable policies, procedures and work methods associated with assigned duties; performs other related duties as required.

DISTINGUISHING CHARACTERISTICS
The Public Safety Dispatcher I is the entry level class in which incumbents learn to perform and perform Police Dispatcher duties under immediate supervision. This classification is alternatively staffed with Public Safety Officer II and incumbents may advance to the higher level after gaining experience and demonstrating a level of proficiency that meets the qualifications of the higher class.

The Public Safety Dispatcher II is the working level class in which incumbents are expected to perform the full range of Police Dispatcher duties with minimum supervision and apply sound judgment regarding their scope of authority in dispatching personnel. This classification is distinguished from the Community Service Officer series in that the latter performs duties involving work in taking reports in the field and performing face-to-face public service activities.

SUPERVISION RECEIVED/EXERCISED
The Public Safety Dispatcher I receives immediate supervision from the Police Office Supervisor or a Watch Commander. Incumbents of this class do not routinely exercise supervision. The Public Safety Dispatcher II receives supervision from the Police Office Supervisor or a Watch Commander. Incumbents of this class do not routinely exercise supervision.

ESSENTIAL FUNCTIONS
Include but are not limited to the following:

• Receives and enters calls for police, fire and medical service in CAD; dispatches and tracks field units; interprets level of service needed through information obtained from field officers or citizens; coordinates multi-agency responses when necessary; transfers calls to appropriate agencies if warranted.
• Responds to questions and concerns from the general public, department staff and other agencies; takes and records telephone and counter reports; provides information as appropriate and resolves service issues and complaints.
• Enters and maintains accurate data and information into the California Law Enforcement Telecommunications System (CLETS) including stolen vehicles, and missing and unidentified persons; enters and retrieves information from a variety of state and local automated systems; validates selected records from the Department of Justice files including vehicles, boats and missing persons; releases impounded vehicles; processes reports and citations; collects and maintains statistical information.
• Learns and develops an understanding of applicable policies, procedures, and work methods associated with assigned duties.
• Photocopies and distributes crime, incident, arrest and accident reports to the general public and various agencies such as the Department of Justice (DOJ), California Highway Patrol, District Attorney, Department of Motor Vehicles (DMV) and insurance companies; prepares reports for court; applies federal, state and local laws when releasing information.
• Establishes positive working relationships with representatives of community organizations, state/local agencies and associations, City management and staff, and the public.

PHYSICAL, MENTAL AND ENVIRONMENTAL WORKING CONDITIONS
This position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily office activities. The position also requires grasping, repetitive hand movement, and fine coordination in preparing reports and retrieving and entering data using a computer keyboard. Additionally, the position requires near and far vision in reading work related documents and using the computer, and acute hearing is required when providing phone, dispatch and face to face service. The need to lift, drag, and push files, paper, and documents weighing up to 25 pounds also is required.

KNOWLEDGE/ABILITIES/SKILLS
The following are a representative sample of the KAS’s necessary to perform essential duties of the position. The level and scope of the knowledge and abilities listed below vary between the I and II levels.

Knowledge of: Civil, criminal, and municipal provisions relating to the various activities of the Police Department; law enforcement, fire, and other operating procedures and functions of the Department as they relate to the dispatch function; geography of the City and the surrounding environment; legal and procedural techniques and regulations regarding transmission and reception of public safety radio traffic; basic radio and related equipment maintenance.

Ability to: Perform a variety of complex work with speed and accuracy; remain calm under emergency situations; learn to operate specialized law enforcement automated information and communication systems; work flexible hours including evenings, weekends and split shifts; learn basic Spanish speaking skills that allow for communication regarding addresses, locations, time descriptions, etc.; interpret, explain and apply applicable laws, codes and regulations; read, interpret and record data accurately; organize, prioritize and follow-up on work assignments; work independently and as part of a team; make sound decisions within established guidelines; follow written and oral directions; observe safety principles and work in a safe manner; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships.

Skill to: Operate an office computer and a variety of word processing and software applications; effectively operate specialized law enforcement automated information and communication systems; type accurately from clear copy at a rate of 35 words per minute.

THE SELECTION PROCESS

To be considered, candidates must possess one of the following at the time of application:

• POST Entry-Level Dispatcher Exam with a T-score of 48 or higher, dated within 24 months of application (We do not accept CritiCall scores at this time).
• A valid POST-certified Public Safety Dispatcher Basic Course Certificate
• A valid POST Dispatcher Basic Certificate

The process may include an in-basket exercise, individual interviews, panel interviews and/or other related components.  Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to the process. The candidate selected for the position will be required to complete a background check including reference checks, fingerprint check, medical/drug-test evaluation and/or other related components.

Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities.  Please advise HR of any special needs a minimum of five days in advance of the selection process exam by calling (916) 434-3229. The City of Lincoln is an Equal Opportunity Employer.

The information contained herein is subject to change and does not constitute either an expressed or implied contract.