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DIGITAL SERVICE ANALYST

$5,168 - $6,281 per month, DOQ/DOE

Plus excellent benefits

THE POSITION:

The City of San Rafael is recruiting for a Digital Service Analyst in the Department of Digital Service and Open Government.  We are working to build the future of government services and are looking for an organized, critical thinker, who can help build the backbone of our new Department.  The mission of the Department of Digital Service and Open Government is to help continuously improve the delivery of City services by designing for and with people, engaging the community, using data to drive decisions, and maintaining modern technology infrastructure.  We need a team-member in an analyst role to help organize and coordinate our internal efforts to make all of this happen.

You will be working with our team to help spearhead and implement improvements to service design, citywide communication, and technical support through assistance in administrative operations, management of internal projects, community engagement, policy development, and coordination of citywide training programs.

ESSENTIAL DUTIES AND RESONSIBILITIES:  (Other duties may be assigned)

• Plans, organizes, coordinates and implements day to day program assignments independently.
• Conducts research, analyzes data, and presents conclusions and recommendations.
• Analyzes federal and state laws and regulations as they relate to assigned programs and develops and implements changes.
• Develops a variety of written documents related to programs.
• Participates in the training of clerical personnel.  May provide work direction to others.
• Prepares comprehensive written reports regarding program activities.
• Educates other city staff, city council, community representatives and citizens.
• Performs other related duties as required.

To be eligible for this position you must have knowledge of:

• Principles and practices associated with administration, organization, and management.
• Research methods, techniques and statistical and other work measures.
• Department goals, objectives, policy and procedure.
• Effective oral and written communication methods.
• Operation of personal computers and related software.
• Statistical, research and survey methods.
• Policies and objectives of assigned programs.
• Advanced secretarial and administrative methods.
• Principles of training and work direction.
• Coordination of clerical assignments,
• Modern office practices and procedures. 

To be eligible for this position you must have the ability to:

• Work independently in the completion of assignments.
• Analyze and evaluate data.
• Prepare and present clear and concise reports, both orally and in writing.
• Establish and maintain effective working relationships with others.
• Provide effective functional or project leadership.
• Effectively plan, organize, and prioritize work.

A typical way of gaining the knowledge, skill and ability outlined above is:

• Bachelor’s Degree in public/business administration or related field AND
• Four years of experience in program administration

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, officials, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to stand and walk.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities include close vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly exposed to video display and regularly works in inside environmental conditions.  The employee occasionally works in evenings or weekends and occasionally works with use of personal vehicle.  The noise level in the work environment is usually quiet. 

APPLICATION AND SELECTION PROCESS: 

City of San Rafael application is required.  Resumes do not substitute for the City application.  Candidates should detail related education and experience on the application.  The examination process may include the following application appraisal and oral board interview examination.  The passing point for the oral board examination final score will be 70%.   To file an application, go to:  www.calopps.org.  Select “Member Agencies”.   Select “San Rafael”.   Or, to apply, follow this link: 

Check out our excellent benefit package, including 100% City paid medical & dental, Cal-Train Go Pass, flexible work schedule, deferred contribution match, health reimbursement account and much more!!!

If you embrace collaboration, enjoy independence to develop creative solutions, and enthusiastically approach challenging tasks, you will thrive in our ideal work environment! This is a fantastic opportunity to lead a dedicated team of building inspection, plan check and permit professionals who continually raise the bar of delivering quality customer service and striving for professional growth. You will also have the opportunity to oversee and collaborate on some of the largest construction projects in the Bay Area while also using your skills to manage in-fill development projects in our downtown area and numerous single and multi-family projects .A building background, especially in the public sector, is ideal. However, we are interested in considering anyone with transferable trade and administrative skills who can analyze situations and people; apply logic and sound judgment; anticipate and prevent avoidable problems; possess a political acumen; supervise consistently and fairly; balance flexibility with compliance; and come to work everyday with infectious positivity.   The ideal candidate will champion the values recently developed by staff, to express how we work together:

We are optimistic. 

We build trust. 

We are resourceful. 

We help one another succeed. 

We innovate. 

We strive to grow professionally and personally. 

This position is an integral part of the City's Management Team, Community Development Department leadership, and Building Division work group.

The Assistant Director provides oversight for major functions and activities of the Building Division. It is essential that the Assistant Director is responsive to all customers and takes a pro-active and collaborative approach to working with all levels of the organization, recognizing the value each and every employee contributes to the success of the City team. The following duties are illustrative of the Assistant Director's responsibilities:

• Represents the division and serves as a liaison for the division with other City departments, divisions, elected officials, and outside agencies.
• Provides complex professional assistance to Community Development Director.
• Assists in short- and long-term division planning, budgeting, development, and administration of departmental policies, procedures and services.
• Manages and participates in the development and implementation of goals, objectives, and priorities for the division.
• Ensures appropriate service and staffing levels.
• Exercises supervision over supervisory, professional, technical, and administrative support staff; selects, trains, motivates, and evaluates assigned personnel.
• Interprets, applies, explains, and ensures compliance with applicable Federal, State, and local Codes, laws, rules, regulations, policies, and procedures; explains and interprets division programs and activities.
• Participates in the development and administration of the Community Development annual budget.
• Recommends modifications for the Master Fee schedule.
• Reports on special projects to the City Council.
• Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors work load, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement
• Manages and coordinates division service for large and complex projects; conducts periodic meetings with customers and internal staff to ensure plan review, permit processing and inspection services are conducted in accordance with agreed upon timelines, and that the process runs smoothly for customers.
• Leads a multi-division, cross-departmental team to identify and implement changes to streamline the process.
• Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternative recommendations.

Possession of a certification as a Building Official from the International Code Council (I.C.C.) is a requirement. Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. Please review the job description for additional information.

A valid California driver license and satisfactory driving record is required. The selected candidate will be required to successfully pass the background process, including fingerprinting, national criminal history checks, DMV report review, credit check, and professional reference checks.

To view the full announcement for this exciting opportunity, please visit the City of San José’s employment page by clicking on the link below.

Then click on the “Management Recruitments” link. 

City of San José Employment Page

 For job announcement click the link on the side.

Please see the job description and announcement below. 

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.