DEFINITION
Under general supervision, performs a full range of technical and public contact duties in support of the Town’s code compliance program. This position emphasizes education and prevention by serving as a resource, partner, and guide to residents, contractors, and businesses to promote voluntary compliance and community pride. Responsibilities include proactive community education and outreach, monitoring construction activity, investigating and resolving complaints, and ensuring compliance with the Town’s municipal, fire, building, housing, zoning, and related codes and regulations. When enforcement is necessary, the Coordinator supports individuals through the resolution process by clearly explaining requirements and facilitating corrective action. Work involves extensive collaboration with Town departments and the public, detailed documentation and use of case management systems, and the consistent, fair application of codes and policies. Performs related duties as assigned.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from the Building Official. Exercises no direct supervision over staff.
CLASS CHARACTERISTICS
The Code Compliance Coordinator class series is flexibly staffed; positions are normally filled at the I level, with advancement to the II level based on demonstrated proficiency, possession of required qualifications, and management approval.
Code Compliance Coordinator I (Journey-Level):
This is the fully qualified, journey-level class in the Code Compliance series. Incumbents are responsible for performing the full range of duties related to municipal code compliance, including complaint investigation, construction site monitoring, inspections, case management, and public education. Employees in this class are expected to work independently, apply codes and regulations with discretion, and serve as educators and resources to the community. Positions at this level may receive direction or instruction as new or unusual situations arise but generally operate with a high degree of independence and responsibility.
Code Compliance Coordinator II (Advanced-Level)
This is the advanced-level class in the Code Compliance series. Positions at this level are distinguished from Code Compliance Coordinator I by the performance of more complex or sensitive compliance cases, the expectation to serve as a subject-matter resource, and potential responsibility for mentoring less experienced staff. Incumbents are expected to exercise greater judgment and may be assigned leadership in high-profile cases, advanced compliance activities, or coordination of multi-departmental enforcement efforts. Progression to this level is typically based on several years of successful performance as a Code Compliance Coordinator I, advanced training and/or certification, and demonstration of proficiency in handling the most complex cases.
Advancement to the Code Compliance Coordinator II level is typically achieved through progression from the I level and is contingent upon (i) management’s determination that the incumbent is regularly performing the full range of duties of the higher classification; (ii) demonstrated satisfactory job performance; (iii) incumbent meeting the minimum qualifications for the higher classification; and (iv) management approval for advancement to Code Compliance Coordinator II.
EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Collaboration & Communication
- Serve as an educator, resource, and ally to residents, contractors, and business owners by explaining the purpose and intent of Town codes and community standards.
- Provide responsive customer service by answering questions, explaining processes, and guiding residents and contractors through permit and compliance requirements.
- Prepare and maintain educational and process materials like notices, letters, handouts, and web based information.
- Demonstrate professionalism, emotional intelligence, and conflict-resolution skills in working with a variety of individuals and situations.
Investigations & Inspections
- Receive, record, and investigate complaints related to municipal, fire, building, housing, and zoning codes.
- Monitor residential and commercial construction sites to ensure compliance with permits and conditions of approval, safety standards, and Town regulations.
- Proactively identify and address issues related to construction completion timelines, site maintenance, safety hazards, or other potential violations.
- Conduct field inspections, research ownership records, review prior complaints, and determine whether violations have occurred.
Compliance & Resolution
- Promote voluntary compliance through education, prevention, and proactive communication.
- Partner with planning, building, engineering, police, public works, and legal staff to resolve compliance matters and ensure consistent application of codes.
- Guide individuals who are out of compliance through the resolution process, ensuring they understand what is required and how to achieve compliance.
- Prepare and issue notices of violation, citations, and related correspondence in accordance with applicable laws and ordinances, while maintaining a solution-oriented approach.
- Coordinate and monitor compliance and abatement activities, including site visits, correspondence, and follow-up inspections.
Documentation & Technology
- Maintain accurate case files, inspection notes, and compliance records using the Town’s land use permit tracking software.
- Input inspection results, notices, and case updates into databases to ensure timely tracking and resolution.
- Prepare clear, professional reports, memoranda, correspondence, and hearing documentation.
- Prepare and present compliance cases at hearings; send required notifications; testify and provide supporting evidence.
- Attend and document hearings, meetings, and related proceedings
Professional Effectiveness
- Apply codes and policies fairly, consistently, and with discretion to achieve safe, equitable, and lasting compliance.
- Manage time effectively to balance proactive patrols, investigations, compliance assistance, and administrative responsibilities.
- Contribute to the effectiveness of the division by being conscientious, detail-oriented, and professional.
- Perform related duties as assigned.