DESCRIPTION/RESPONSIBILITIES:
Per the City’s COVID19 Mandatory Vaccination Policy, the City requires all employees starting on or after February 11, 2022, to provide proof of vaccination as a condition of employment absent a documented medical and/or religious exemption. Proof of vaccination means that employees are required to be “up-to-date” with regards to the COVID-19 vaccine. Consistent with the Santa Clara County Public Health Order issued on December 28, 2021, "up-to-date" means that an employee is not only "fully vaccinated," but has also obtained any booster doses of a COVID-19 vaccination for which they are eligible, within 15 days of first becoming eligible.
Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.
Salary Information:
• Security Officer annual salary range is: $53,774.86 - $65,360.15
• Senior Security Officer annual salary range is: $65,686.19 - $79,814.59
The actual salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Security Officer classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.
This position requires afternoon to early evening availability Monday – Saturday. Shift rotation may be required and will be based on the needs of the department, which may include Sundays.
Under the direction of the Facilities Program Manager, this position is responsible for performing work focused around ensuring security services at any of the 24 San Jose Public Library branches and providing a safe environment for staff and the public. The Security Officer will monitor and secure library property against criminal activity and damage, as well as maintain pleasant welcoming atmosphere for staff and customers. The Security Officer will monitor inside the library building, as well as the outside perimeter of library building and library parking lot.
Duties include, but are not limited to:
• Interact with a diverse population of library customers and employees to preserve a safe and inviting community environment; provide customer service to library customers, such as providing general information and assistance.
• Patrol multiple library branch locations, including building interior and exterior, to identify and deter illegal activities, report suspicious behavior or dangerous situations, while promoting a positive visual presence.
• Address and deescalate minor library security situations, such as materials detection stops, SJPL Behavior Policy violations and interact with library customers in a positive manner
• Determine, using sound judgement, the best means of resolving security situations, including informing customers about library policies, reporting appropriately to local law enforcement, producing accurate documentation/reporting, warning customers of rule infractions or violations, and assisting staff with escorting people out and serving suspension paperwork.
• Investigate and document potentially hazardous conditions and communicate with library facilities, executive management, Police, Fire, and other agencies as appropriate; liaise with the partner University Police Department and San Jose Police Department, as needed;
• Write incident reports of library conduct policy violations, activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Maintain security-related records and information.
• Draft library customer suspensions requests and serve suspension paperwork; gather and present data related to incidents.
• Evaluate and recommend revision of security and emergency procedures and policies.
• Interpret, implement and relay legal statutes, laws, departmental policies, procedures, and regulations.
• Provide security-related trainings to Library staff.
• May provide training to contract security officers, monitor effectiveness and evaluate process improvements; ensure current training of all security personnel is complete.
• Respond to emergencies at any of the branch libraries; ensure accurate reporting and follow up with Library executive management; Respond to medical emergencies and may provide first aid or CPR.
• Current CPR and American Red Cross Standard First Aid certification desired, but not required time of hire. Training can be provided.
The successful candidate will possess excellent verbal and written communication skills, the ability to interpret, implement and relay policies, procedures, laws, regulations with the public and partner departments, and possess the ability to mitigate and deescalate conflict.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.
You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response.
1. Have you completed high school or the equivalent?
2. How many years of experience in security, safety or law enforcement do you have?
3. Please describe your experience in security, safety or law enforcement. Include number of years, where it was obtained, and any experience related to patrolling multiple locations.
4. Do you possess a valid California Driver’s License?
5. Please indicate if you have relevant computer experience with any of the following: (select all that apply)
• Excel
• Word
• PowerPoint
• Microsoft Outlook
6. The San José Public Library serves a diverse population varying in many aspects and our goal is to create a secure and pleasant environment. Please describe your experience interacting with a diverse population of customers, with specific examples of the type of interaction you had with the customers.
7. Provide an example of a challenging security-related situation you had to deescalate or resolve. Please explain the techniques/processes that you utilize to deconflict/ resolve issues.
8. Describe your experience writing security or incident reports, including any software you used and what you consider when writing your reports.
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.
If you have questions about the duties of these positions, the selection or hiring processes, please contact Christi Salinas at Christiane.Salinas@sanjoseca.gov.
