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THE PROCESS

This part-time, temporary position is available now. The position is open until filled. To be considered for this opportunity, please apply online through www.calopps.org.

THE POSITION

The Customer Service Representative will greet visitors to the Joan Pisani Community Center in the Recreation Division and serve as the first point of contact. Typical duties may include, but are not limited to:

• Provide friendly and professional customer service by means of answering incoming calls, emails, and assisting walk-in customers.

• Process registrations, coordinate the computer registration process, and trouble-shoot registration software issues with the software provider as necessary.

• Collect and process all monies received for recreation programs; perform daily deposit reports.

• Explain and follow City and department policies and procedures.

• Conduct correspondence with class contractors and send out weekly program rosters; process contractor payments.

• Assist with other recreation programs or events as needed; other related duties as assigned.

The position will primarily work on weekday afternoons, Monday-Friday, approximately 12:30-5:00 pm (specific work schedule to be determined) with a typical schedule from 20-24 hours per week. The ideal candidate should enjoy working with people and have an interest in serving the public.

Please click the link below for complete details regarding this opportunity.

Typical duties may include the following:
 
-Review, post and balance ledgers and other documents; process and review revenue, review and balance petty cash and/or change funds.
 
-Conduct and maintain inventory of stores, equipment and supplies.
 
-Compile and process payment and/or requisitions for various financial transactions; assign payment to cost centers.
 
-Prepare worksheet, financial charges and invoices, issue and maintain records of parking permits.
 
-Prepare special checks.
 
-Ability to perform monthly reconciliations of project expenses to multiple supporting systems (such as, Payroll Invoices, Agreements)
 
-Summarize data and prepare reports; prepare routine correspondence.
 
-Prepare payroll and serve as department timekeeper.
 
-Operate MS Office software, including Outlook, Word, Excel and Access; computerize financial software applications; and a variety of office machines.
 
-May serve as Lead worker as assigned.  
 
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, even if you have applied in the past, you should apply, to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

The Police Data Specialist (PDS) position is an entry level training position in the Operations Support Services Division (O.S.S.D.) of the Police Department. Under close supervision, Police Data Specialists learn to perform specialized technical work utilizing automated law enforcement information systems that lend support to sworn personnel and other department members. Duties include complex data input and retrieval processes requiring extreme accuracy; providing services to the community; and performing related work as required. O.S.S.D. operates 24 hours per day, 7 days per week.

The Police Department provides a six-month training program. During a one-year probationary period, incumbents complete the training program and a subsequent six months of on-the-job training. This includes but is not limited to a demonstrated proficiency of all aspects of Operations Support Services Division's responsibilities. While on probation, candidate performance is rated on a daily basis by experienced Police Data Specialists, Senior Police Data Specialists and/or other supervisors. Those who pass probation receive a pass/fail proficiency examination. Upon passing the examination, incumbents will be promoted to the position of Police Data Specialist II.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. For more information about Police department, OSSD unit, visit http:// www.sjpd.org/BTS/OSSD.html .

The workweek may consist of four workdays of 10.5 hours followed by 3 consecutive days off or five workdays of 8.5 hours followed by 2 consecutive days off. Each workday includes two paid 15 minute breaks and a 1/2 hour unpaid meal breaks. OSSD employees wear uniforms. A prorated uniform allowance of $500 per year is provided in January of each year. Trainees are expected to purchase and begin wearing their uniforms by the start of the 16th week of training.

Trainees are rotated through different units of OSSD and will be assigned to various shifts (Day, Swing and Midnight) and days off. New PDS's should expect to work night shifts, weekends and holidays. A shift differential of $1.50 per hour for Swing Shift and $1.75 per hour for Midnight shift is added to the base salary and compensatory time or pay will be granted for holiday work in accordance with the memorandum of agreement between the City of San Jose and the Municipal Employees Federation.

After training, PDS's bid for assignments, shifts (day, swing or midnight) and days off every six months in order of seniority as a Police Data Specialist. Senior employees typically select preferred shifts and days off and may have the option of a five day work week and/or alternate start times available to them. New employees may work nights, weekends and holidays for several years before they attain the seniority required to bid for more desirable assignments, shifts, days off and/or start times.

Under general supervision, the Communications Officer, as a member of the Police Department, transmits and receives information over the police and public works radio system; dispatches routine and emergency calls for service; types, records, and files information; handles emergency and non-emergency telephone calls utilizing complex technical aids, such as computer aided dispatch systems (CAD), and performs related work as assigned.

GENERAL ACCOUNTABILITIES

• Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond.
• Monitors police radio communications; maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid.
• Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Santa Clara County Fire Department.
• Assists police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data.
• Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel.
• Screens non-emergency calls for service; provides requested information or directs callers to the proper person, department or agency.
• Updates and maintains electronic records and logs of data pertaining to calls and activities.
• Receives and coordinates requests for emergency Public Works assistance outside of the City’s normal business hours (pertaining to full municipal services in Los Altos, and sewer maintenance requests in Los Altos Hills and the surrounding unincorporated areas).
• Act in the place of records staff for after-hours walk-in visitors to the Police Department.
• May assist with the training of new communications personnel.

MINIMUM POSITION REQUIREMENTS

KNOWLEDGE OF: Standard office methods procedures, software and equipment; Geography of the local area; General public safety communications practices; Principles of customer service.

SKILL AND ABILITY TO: Multi-task and prioritize; Efficiently use radio and other communications equipment; Communicate effectively, both orally and in writing; Analyze situations quickly and accurately; Maintain composure and work effectively under pressure; Understand and follow oral and written direction; Demonstrate initiative and exercise good judgment in the performance of duties; Establish, maintain, and promote positive working relationships with employees, other agencies, and the public.

PHYSICAL REQUIREMENTS AND GENERAL WORKING CONDITIONS: This position will require the ability to work various shifts including nights, weekends, holidays as needed.  This position will also be assigned a uniform to wearing during work hours.

EXPERIENCE AND EDUCATION

Any combination of the listed experience and education requirements may lead to a qualifying application. A typical way to obtain the knowledge and abilities would be:

• Possession of a High School Diploma or G.E.D. equivalent is required.
• Completion of college-level coursework is highly desirable.
• A minimum of one year of public safety dispatching is required.
• Possession of Basic P.O.S.T. Dispatch Certificate is required. 

IDEAL CANDIDATE POSSESSES THE FOLLOWING CHARACTERISTICS: Is highly professional, patient, respectful, and ethical; possesses excellent problem-solving skills; ability to multi-task in stressful situations. Communicates effectively and proactively both verbally and in writing. Enjoys working in a small town atmosphere with an engaged public, including merchants, property owners and residents.

COMPENSATION

This is a non-benefited hourly position.

$48.00 to $52.00 hourly

RECRUITMENT PROCESS

The recruitment will remain open until the position is filled.

The City of Los Altos has a diverse workforce and is an equal opportunity employer.