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Program Assistant: Adults and Seniors

Salary Range: $18.52 - $30.68/hour, depending on experience.

DEFINITION

Assists in the planning, coordination, implementation, and evaluation of programs, events, and services in a designated area of Recreation Arts and Community Services. Provides highly organized and responsible administrative and programmatic support to the Program Coordinator, including assistance with internal programs, volunteer coordination, and preparation of the quarterly activity guide, etc. Recommends and coordinates the purchase of program supplies and equipment. Helps foster and maintain positive relationships within the community to enhance program offerings and engagement.

• This is a part-time, temporary, at-will, non-benefited position.
• Flexible schedule of 15-20 hours per week, including some evenings and weekends; not-to-exceed 950 hours per calendar year.
• This position is Primarily located at the Danville Senior Center with some responsibilities at various location around Town depending on program needs.

SUPERVISION RECEIVED AND EXERCISED

General supervision is received from the Program Coordinator and the Program Supervisor.  May exercise supervision of part-time personnel and volunteers as assigned.

ESSENTIAL JOB DUTIES

Essential duties are inclusive of, but not limited to, the following:

• Assist in the planning, coordination, implementation, and evaluation of innovative programs, events, and services for older adults.
• Provide administrative and programmatic support to the Program Coordinator and Supervisor, including internal events, volunteer programs, and special initiatives such as Buzz Sessions.
• Deliver excellent customer service by responding to inquiries, processing registrations, and assisting with facility reservations and general front desk operations at the Danville Senior Center.
• Supervise and motivate part-time staff, volunteers, and program participants to ensure a safe, inclusive, and engaging environment.
• Support the coordination and execution of community events, including the Recreation Expo, Senior Variety Show, and other department-wide initiatives.
• Assist with the preparation, proofreading, and editing of the quarterly Activity Guide, ensuring consistency with online registration systems.
• Maintain accurate records and ensure all documents, spreadsheets, and files are organized and accessible using designated systems such as SharePoint.
• Monitor facility conditions and promptly report maintenance issues using the Town’s CRM system.
• Assist with public communications and manage the Seniors' Inbox.
• Perform duties in compliance with OSHA standards, Town policies, and departmental procedures.
• Perform other related duties as assigned.

QUALIFICATIONS

Applicant must be at least 18 years old.  Receive satisfactory results from a background investigation and fingerprinting. Provide written proof of a negative TB test before the appointment.

Knowledge of:

• Recreational programs, developmentally appropriate group activities, and applicable health and safety regulations.
• Record keeping practices and procedures; office practices, procedures, and equipment.

Ability to:

• Pay attention to detail and accuracy within events and programming.
• Understand and follow oral and written directions; communicate effectively, both orally and in writing, to establish and maintain effective working relationships with coworkers and members of the public.
• Build relationships and compose correspondence with outside vendors for internal programming and volunteering.
• Provide information to the public in person, by telephone, or through written correspondence where judgment, knowledge, and interpretive skills may be required.
• Effectively utilize Microsoft Office Suite.
• Must be able to provide a TB test result within the last four years, or obtain a new record.

EXPERIENCE AND EDUCATION

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:

Education:

Graduation from high school or equivalent is required, with college-level coursework completed in Recreation, Human Development, Education, or a related field preferred. 

Experience:

Background in municipal parks and recreation and/or Adult and Senior Services is desirable.  Supervision of part-time and/or volunteer personnel is highly desirable. Customer service experience required. 

LICENSE(S) AND CERTIFICATION(S)

Possession of a valid California State Driver's License, or a license in another state with the ability to obtain a California license within 30 days of hire.  First Aid and CPR/AED certification is required but may be obtained during the first 90 days of employment. 

RECRUITMENT CONTACT

Gail Massagli, Recreation Program Coordinator

gmassagli@danville.ca.gov

(925)314-3432

The Department

The Human Services Department (HSD) delivers and supports services by forging long-term community partnerships, engaging with and building the capacity of the community to do its own problem-solving, and leveraging financial and volunteer resources.

The Position

The HSD is looking for an Assistant Chef to join the crew at the City-operated Age Well Center at Lake Elizabeth. Under direction of the Chef/Food Services Manager, the Assistant Chef will participate in the preparation, cooking, serving and clean-up of a diverse lunch menu for seniors as well as some catering engagements. The Assistant Chef may substitute for the Chef/Food Service Manager in the latter's absence.

Examples of Job Duties

• Participate in receiving and inventory of ordered food and kitchen supplies.
• Prepare raw ingredients for cooking and cook food.
• Clean food service equipment such as dishes, flatware, pots, pans, serving equipment, stoves, sinks and floors, and return food service equipment to correct location after use/cleaning.
• Participate in the set-up, break down and serving of food in the serving line.
• Receive and respond to customer requests.
• Purchase food and supplies that are needed immediately from off-site locations.
• Coordinate and schedule the set-up and break down of classes & events.
• Develop and support additional meal programs, including, but not limited to fundraisers, catering events and cooking demonstrations and special events.

City of Sunnyvale

Human Services Manager

Regular Full-Time Employment Opportunity

The final filing date is Wednesday, December 3, 2025 at 5:00 pm

The City of Sunnyvale is seeking a Human Services Manager to join the Housing Division of the Community Development Department. The Housing Division is a passionate and hardworking group of professionals dedicated to addressing the housing and human service needs of the community. We work collaboratively to achieve our housing goals and foster an innovative and team focused work environment. The Human Services Manager will oversee a team of housing staff who focus on human services and unhoused services and programs within the division.

Under general direction of the Housing Officer, the Human Services Manager will oversee coordination and implementation of new homeless service programs as well as manage existing funding partnerships which support housed and unhoused residents of Sunnyvale. The selected candidate will foster and maintain strategic partnerships with public and private entities to identify opportunities and deliver measurable results. The Human Services Manager will coordinate outreach and engagement strategies, attend public hearings as needed, and may serve as staff liaison between the City and partners countywide. 

Minimum Qualifications

Education/Experience

A bachelor's degree from an accredited college or university in public administration, business administration, social sciences, communications, planning, or related field; AND

Four (4) years of increasingly responsible experience in homeless services, social work, human services, affordable housing, social justice, or related field, including one (1) year of experience in a lead or supervisory capacity.

A complete application consists of a City application and responses to the required supplemental questions.  The position opens on Tuesday, November 4, 2025 and the final filing date is Wednesday, December 3, 2025, at 5:00 pm.  Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. 

Salary:  $153,784.00 - $192,230.00 Annually

For complete information regarding this current opportunity, please visit: Sunnyvale.ca.gov and click JOBS

To apply, click the following link:

https://www.governmentjobs.com/careers/sunnyvale/jobs/5130717/human-services-manager

Job Description Link:

https://www.governmentjobs.com/careers/sunnyvale/classspecs/1794737

The City of Berkeley seeks candidates for Principal Program Manager! In this role, you will direct and supervise a large-scale, complex program or project with citywide impact. You'll develop and implement goals, procedures, and methodologies; supervise staff; and perform technical tasks related to your assigned program. 

Current Vacancy: Measure FF
Reporting to a Deputy Director of Public Works, this position will be responsible for the development of initiatives and priorities related to Measure FF, a parcel tax providing funding to improve streets, sidewalks, safety, and the environment. Also known as SAFE STREETS, the initiative funds projects that improve pedestrian and bicycle safety while creating green infrastructure. The Principal Program Manager will exercise a broad range of authority over these critical special projects, ensuring that they remain on schedule and in compliance with applicable laws, regulations, and policies. 

The ideal candidate for the current vacancy is an experienced leader with demonstrated success managing complex transportation or infrastructure programs, coordinating across departments and agencies, and managing multiple consultant teams. They will be able to support data-driven decisions by developing performance dashboards, expenditure tracking, and outcome evaluation frameworks. License or certification in engineering, project management, or planning is desirable. 

See the full job specification here: https://www.governmentjobs.com/careers/berkeley/classspecs/1507430

The eligible list resulting from this recruitment may be used to fill other Principal Program Manager positions that become available in the next year. Positions in this classification may focus on areas including but not limited to: affordable housing programs and services, rental housing policy and compliance, police data and crime analysis, or fire safety and emergency services.

 

A typical way of gaining the knowledge, skills, and abilities for this position is:
Equivalent to graduation from a four (4) year college or university with major coursework in business or public administration, or a related field and five (5) years in the development and implementation of programs, including two (2) years in a lead capacity. Experience in a public agency setting is desirable. Additional professional-level experience as outlined above may be substituted for the college education on a year-for-year basis.

Other requirements: Must be able to travel to various locations within and outside the City of Berkeley to meet program needs and to fulfill the job responsibilities. When driving on City business, the incumbent is required to maintain a valid California driver's license as well as a satisfactory driving record. Must be able to attend evening and weekend meetings.

Applications must be received by Monday, November 24, 2025, at 5:00 PM PST and must include a completed application and responses to all supplemental questions. Please note that resumes are not a substitute for a completed application. 

Applications are available in alternative formats (audio-format, braille, large print, electronic text, etc.) upon request to ada@berkeleyca.gov. Please allow 10 days for production of the material in an alternative format.

About the Department

The City of San José’s Department of Parks, Recreation and Neighborhood Services (PRNS) is looking for people who want to make San José a better place to live. Our mission is to connect people through parks, recreation, and neighborhood services for an active San José. ActivateSJ, PRNS’ latest strategic work plan, is committed to establishing healthy communities that inspire belonging by following the guiding principles of stewardship, nature, equity & access, identity, and public life.
  
 The Department creates and activates thriving places where people live, work, play, and learn, which includes over 40  community centers, 10 regional parks, over 200 neighborhood parks, Happy Hollow Park & Zoo, 290 playgrounds, and 65 miles of trail. We take a fun approach to public service, and value the public’s trust. Our team is collaborative, supportive, and innovative. We are a fast-paced organization that takes decisive action after thoughtful planning.
 
For more information, please visit activatesj.org.

Position Duties

The Parks, Recreation and Neighborhood Services Department is currently seeking to fill one (1) full-time Parks Manager vacancy in the Parks Division at Happy Hollow Park & Zoo.

The total salary range for the Parks Manager classification is $143,860.08 - $175,309.68 annually. 

This salary range includes an approximate five percent (5%) ongoing non-pensionable pay. Actual salary shall be determined by the final candidates’ qualifications and experience. 

The City of San José’s Parks, Recreation and Neighborhood Services Department (PRNS) is seeking an innovative and results-driven Parks Manager to lead Happy Hollow Park & Zoo (HHPZ) — the City’s flagship destination known for its blend of family recreation, wildlife conservation, and environmental education. 

The Parks Manager serves as the General Manager for Happy Hollow Park & Zoo (HHPZ), providing strategic leadership and operational oversight for all facets of the park and zoo. This includes animal care and welfare, rides and attractions, entertainment programs, maintenance, guest services, food and beverage, business operations, education, and conservation programming. The position ensures the delivery of safe, high-quality experiences for guests, animals and staff while advancing the City’s goals of equity, stewardship, and sustainability. 
 

Key Responsibilities

Direct daily operations of HHPZ, including animal care, maintenance, attractions, guest services, security and public programming.  Oversee business operations such as admissions, concessions, memberships, and revenue programs to ensure fiscal sustainability and continuous improvement.  Lead and develop a diverse team of staff and supervisors, fostering a culture of collaboration, accountability, and innovation.  Develop and manage operating and capital budgets, contracts, and vendor relationships.  Plan and implement capital improvement projects, including animal exhibit renovations, infrastructure upgrades, and facility enhancements. 

 

Ideal Candidate

The ideal candidate is a strategic, innovative, and politically astute leader with experience managing complex park, zoo, or destination operations.

• Strong fiscal and business management skills, including experience with revenue generation, budgeting, and contracts. 
• Knowledge of zoo operations, animal care standards, and guest experience best practices. 
• Excellent communication and relationship-building skills with staff, partners, and the public. 
• Proven ability to manage multiple priorities and deliver data-driven results in a dynamic environment. 
• Commitment to the City’s values of inclusion, sustainability, and community service.

Key Priorities

• Strengthen the partnership with the Happy Hollow Foundation to support fundraising, conservation, and education initiatives. 
• Lead capital improvement projects that enhance guest experience, animal habitats, and park infrastructure. 
• Grow revenue-generating programs including memberships, concessions, and special events for fiscal sustainability. 
• Position HHPZ as a national leader in animal care, conservation, and nature-based education, maintaining HHPZ’s 35-plus years of accreditation with the Association of Zoos and Aquariums. 

How to apply

To view the full announcement for this exciting opportunity with the City of San Jose and to apply online, please visit the City of San Jose’s careers page by clicking on the URL link below.

Job Announcement URL

https://www.governmentjobs.com/careers/sanjoseca/jobs/5136936/parks-manager-happy-hollow-park-zoo-parks-recreation-and-neighborhood-ser?pagetype=jobOpportunitiesJobs

 

 

Attending the CalPELRA conference? Sign up for a 1:1 Info Session to learn more about this opportunity.

The City of Berkeley invites you to apply for Employee Relations Manager in the Human Resources Department! In this role, you'll have the opportunity to manage essential programs in employee and labor relations, workers' compensation, safety, and benefits. In addition to supervising a team of up to ten professional and technical staff, day-to-day responsibilities include interpreting and implementing labor contract language, representing the City with its bargaining groups, and resolving employee relations issues.

The City currently maintains agreements with eight bargaining units representing over 1000 employees. The Employee Relations Manager will play a key role in Spring 2026 renegotiations with public safety labor groups through research, coordination, and participation in negotiations, training the management bargaining team, and working closely with the Director of Human Resources to make recommendations for approval.

Our ideal candidate is a subject matter expert in the area of labor relations and negotiations, who can tactfully navigate conflict and ambiguity. This person can confidently present information and recommendations to governing bodies, develop and implement effective performance management and discipline procedures, and effectively train assigned staff.

Employee Relations Manager is an unrepresented, at-will classification. This classification receives a 5% salary differential (non-pensionable) for a total base salary up to $210,513.

See the full job class specification here: https://www.governmentjobs.com/careers/berkeley/classspecs/105077

 

MINIMUM QUALIFICATIONS

A typical way of gaining the knowledge, skills, and abilities for this position is:
Education
Equivalent to graduation from a four-year college with major course work in business or public administration, industrial relations, or a closely related field.

Experience
Four years of progressively responsible experience in public personnel administration and management and labor relations, including one year in a lead, supervising, or management capacity. Experience in a municipal public agency setting is desirable. Additional professional-level experience as outlined above may be substituted for the college education on a year-for-year basis.

Licenses, Certifications, and Other Requirements
Must be willing to work such hours as are necessary to accomplish the job requirements. Must be able to travel to various locations within and outside the City of Berkeley to meet the program needs and to fulfill the job responsibilities. When driving on City business, the incumbent is required to maintain a valid California driver’s license as well as a satisfactory driving record.

 

APPLICATION PROCESS

Applications must be received by 5:00 PM Pacific on November 24, 2025 and must include a completed application and answers to the supplemental questions. Please note that resumes are not a substitute for a completed application. 

Applications are available in alternative formats (audio-format, braille, large print, electronic text, etc.) upon request to ada@berkeleyca.gov. Please allow 10 days for production of the material in an alternative format.

 

The exam process will include, but may not be limited to: 

• Application review for minimum qualifications (qualifying experience will be calculated based on the application filing period closing date)
• Review of answers to supplemental questions
• Oral Board Exam (tentatively scheduled for December 15 and/or December 16, 2025)

PROGRAM LEADER (SPORTS AND FITNESS)

Salary Range: $17.37 to $23.15/hour, DOE

This is a part-time, temporary, non-benefitted position; 15-20 hours per week (not to exceed 950 hours per calendar year); predominantly afternoon/evening schedule, some weekends.

DEFINITION
The Town seeks gym monitors, scorekeepers, and leaders for the Junior Warriors youth basketball program. Responsibilities focus on monitoring basketball practices and games for kindergarten-aged through middle school participants. Basketball knowledge is preferred but not required. All staff will be cross-trained to assist with multiple aspects of the program, including refereeing younger age groups (K–3rd grade) and scorekeeping/timekeeping for older age groups. CPR/FA certification is recommended but not required.
 

SUPERVISION RECEIVED AND EXERCISED
Program Leader receives supervision from the Program Coordinator and/or Program Assistant.
 

ESSENTIAL JOB DUTIES
Essential duties may include, but are not limited to:
•Gym monitoring for practices and games, including opening the gym, setting up and lowering hoops, and cleaning up.
•Refereeing for younger age groups (K–3rd grade).
•Scorekeeping and timekeeping for older age groups.
•Completing program score sheets, reports, and timesheets according to deadlines.
•Attending monthly staff meetings.
•Various tasks related to the implementation of youth basketball programs.
 

QUALIFICATIONS
•Reliable and dependable.
•Good social skills to communicate with managers, coaches, parents, and children.
•Team player.
•Able to work independently.
•Flexible and willing to learn and teach.
 

SCHEDULE:
•Practices begin in December during the week (gym monitoring shifts).
•Games start in January and occur on weekends (Saturdays and Sundays).

Applications will be reviewed as received. The most qualified applicants will be extended an interview. When applying, please indicate any experience related to sports, fitness, and basketball.

Assistant Water Resources Specialist I: $112,985.60 - $144,539.20 Annually
Assistant Water Resources Specialist II: $124,696.00 - $159,619.20 Annually

Overview:

The Water Supply Planning team is responsible for Valley Water’s long-range water supply planning to ensure water supply reliability for Santa Clara County, as well as comply with federal and state water supply reporting requirements. The Assistant Water Resources Specialist will perform various technical and administrative assignments to support the analysis, policy development, implementation, and administration of water supply planning efforts and associated plans.   

Our Commitment: 
We are committed to building and sustaining a working environment where all individuals are respected and valued. We believe every member of our team brings unique perspectives that enhance our ability to serve the public effectively. By fostering a workplace with employees from the communities we serve, we broaden our collective understanding of the world around us and strengthen our mission to equitably provide safe, clean water, natural flood protections, and environmental stewardship.

About Valley Water:
Valley Water is a public agency with an operating and capital budget of $964 million, and over 900 employees. With headquarters in San José, Valley Water provides water supply, enhances streams and watersheds through creek restoration and habitat protection, provides flood protection for homes, schools, businesses and roadways, and partners with other agencies to provide trails and open space for the community.

 

Key Responsibilities include, but are not limited to:

• Support the development of Valley Water's long-range water supply plans and regulatory compliance reports, including Water Supply Master Plan (WSMP) and annual reporting; Urban Water Management Plan, and Central Valley Project Improvement Act Report.
• Lead annual updates and reporting to meet federal and state regulatory requirements. 
• Collect and compile retailer water use data and handle data entry and retrieval from Water Supply Planning Database. 
• Research and review relevant studies, policies, and peer agencies’ practices pertaining to water supply planning and present summary and finding to support management needs and planning efforts.
• Respond to information and data requests from stakeholders and public.  
• Support the preparation of meeting materials (agendas, presentations, notes) for Board and Committee meetings and follow up on action items, as well as outreach efforts. 
• Attend relevant workshops, webinars, and meetings and share notes with unit or Water Supply Division.
• Analyze data and information to support project evaluation and develop recommendations.

Ideal Candidate's Background Includes:

Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below.

Ideal Experience:

Assistant Water Resources Specialist Level I: One year of professional level experience with responsibility for water supply planning, water resources management, environmental planning, or hydrology.

Assistant Water Resources Specialist Level II: Three years of professional level experience with responsibility for water supply planning, water resources management, environmental planning, or hydrology.

Ideal Knowledge, Skills, and Abilities for Assistant Water Resources Specialist I:

• Knowledge of principles and practices of water resources management, water supply planning, and hydrology.
• Strong written and oral communication skills.
• Strong analytical and problem-solving skills
• Ability to interpret and summarize information and communicate the findings to a variety of internal and external audiences.
• Ability to adapt to new challenges and learn new skills/knowledge quickly.
• Ability to work both independently and as part of a team in a fast-paced environment with strong initiative and self-motivation.

Ideal Knowledge, Skills, and Abilities for Assistant Water Resources Specialist II (in addition to level I):

• Practices of researching water resources issues, evaluating alternatives, making sound recommendations, and preparing and presenting effective and technical reports.
• Thorough knowledge of principles and practices of water resources management, water supply planning, and hydrology.
• Ability to review and analyze policies, legislation, and environmental documentation and develop recommendations.

Ideal Training and Education:

Graduation from an accredited four-year college or university with major coursework in hydrology, water resources management, civil or environmental engineering, physical sciences, and natural sciences.

 

Possession of, or ability to obtain, an appropriate, valid California driver's license. Individuals who do not meet the driver's license requirement due to a disability will be considered for a reasonable accommodation on a case-by-case basis.

To review the Classification Specification, please click here

Water Supply Planning and Conservation Unit (Position Code 1086) 
Valley Water Telework Program: Eligibility for telework will depend on the type of work performed, operational needs, and the ability for the employee to perform the essential functions of their job duties while teleworking. Employment with Valley Water requires employees to live within 150 miles of their primary physical work location located in San Jose, California by their start date.

This position is eligible for a hybrid telework schedule, typically working 40% remote and 60% onsite.

The Division

The Fremont Family Resource Center (FRC) Division of the Human Services Department provides core services to a unique and innovative collaborative of more than 20 State, County, City of Fremont and non-profit organizations co-located and working together to serve individuals, families, and children, in southern Alameda County. The FRC provides a friendly environment, offering multi-lingual support where residents may obtain resources, problem solving and benefits at one convenient location.

The Position

The Case Manager will perform professional and clinical social work with individuals and/or families who may have complex social and medical needs including health/mental health care, financial assistance, employment opportunities, as well as housing assistance.

The incumbent will provide comprehensive psycho-social assessments and develop and implement care plans.

This is a thirty-four (34) hours per week position and will receive pro-rated benefits.

Examples of Job Duties

• Manage a caseload of clients which may include the elderly or have complex medical and co-occurring conditions, including SUD, mental illness, or homelessness.
• Conduct comprehensive client assessments to develop appropriate service plans and monitor them closely.
• Assist clients to develop support systems to maintain independent living, self-sufficiency, and family stabilization.
• Collaborate with supervisor, team members, and other Human Services programs and community agencies.
• Make site visits and provide other community interventions as needed.
• Conduct inter-agency and/or family conferences.
• Provide supportive counseling and advocacy for clients and monitor services provided.

Maintain timely electronic documentation of services, reporting, and billing.

Overview: 

Valley Water seeks a collaborative, detailed-oriented and customer-service focused individual to join the Water Revenue team as a Management Analyst I. The incumbent will be public facing, engaging with water customers and well owners throughout Santa Clara County. As a member of the Water Revenue team, key responsibilities include generating and processing water bills; providing excellent customer service in person, by phone and via email; ensuring all data is processed and captured in an accurate and timely manner; and collaborating with colleagues. The work is cyclical with periods of high volume (annual, semi-annual, and monthly billing cycles) and technical by nature (i.e., unmetered water customers). Ability to navigate multiple systems in the course of daily work is necessary (i.e., databases, files, billing system, GIS resources); bilingual is a plus. Members of the Water Revenue team occasionally go offsite to perform field checks.

Our Commitment: 
We are committed to building and sustaining a working environment where all individuals are respected and valued. We believe every member of our team brings unique perspectives that enhance our ability to serve the public effectively. By fostering a workplace with employees from the communities we serve, we broaden our collective understanding of the world around us and strengthen our mission to equitably provide safe, clean water, natural flood protections, and environmental stewardship.

About Valley Water:
Valley Water is a public agency with an operating and capital budget of $964 million, and over 900 employees. With headquarters in San José, Valley Water provides water supply, enhances streams and watersheds through creek restoration and habitat protection, provides flood protection for homes, schools, businesses and roadways, and partners with other agencies to provide trails and open space for the community.

 

Key Responsibilities include, but are not limited to:

• Customer service: provide exceptional internal and external customer service, in person, by phone, or via email. Engage with well owners, retailers, farmers, and other departments at Valley Water. 
• Revenue collection duties: generate and process bills that may include groundwater, treated water, surface water or recycled water. 
• Technical and detail-oriented: audit all water bills for accuracy. Support other analysts and supervisor as needed. The Water Revenue team manually reviews and audits nearly 6,300 bills each year of which about 80% are for unmetered water customers.
• Administrative tasks: filing, scanning, organizing records, and occasional cashiering duties.

Ideal Candidate's Background Includes:

Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below.

Ideal Experience:

• Two (2) years of experience in revenue collection and customer service.
• Hands-on experience generating, reviewing, and reconciling bills (e.g., water, utilities, or municipal services) with attention to timelines and data integrity.
• Experience with maintaining large datasets, while ensuring accuracy across multiple systems.
• Public sector experience with water districts, utilities, or municipal agencies.

Ideal Skills and Abilities:

• Ability to plan and prioritize work effectively during high-volume billing cycles with competing deadlines.
• Strong accuracy in data entry, billing calculations, and customer correspondence.
• Ability to understand current procedures and suggest enhancements to improve efficiency and consistency.
• Ability to navigate between billing software, databases, file management systems, and other internal applications in the regular course of daily work.
• Ability to handle customer inquiries with professionalism, empathy, and clarity (via phone or email, and in person). 
• Establish and maintain effective working relationships with those contacted in the course of work.
• Bilingual, especially Spanish speaking, is a plus.

Ideal Knowledge:

• Knowledge of financial or billing software.
• Understanding of basic accounting or revenue collection principles.

Ideal Training and Education:

Equivalent to a Bachelor’s degree from an accredited college or university with major coursework in public administration, business administration, accounting, finance, or a related field. 

Substitution:

Directly related experience may be substituted for the college requirement on the basis of one and one-half years of experience for one year of education to a maximum of four years.

Possession of, or ability to obtain, an appropriate, valid California driver's license. Individuals who do not meet the driver's license requirement due to a disability will be considered for a reasonable accommodation on a case-by-case basis.

This position is eligible for a hybrid telework schedule, typically working 40% remote and 60% onsite, after completion of the probationary period (one year).