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ABOUT THE POSITION
City of Gilroy Public Works Department is currently recruiting for a college intern to work in the Operations Unit. This is a hands-on position responsible for updating City of Gilroy's Computerized Maintenance Management System (CMMS) which is based on Geographic Information Systems (GIS) data and is used for storing asset information regarding the City's water, wastewater, storm drain, street, sidewalk, park, landscape, urban forest and related infrastructure.
 
The Public Works GIS/CMMS College intern will have the opportunity to identify inconsistencies with GIS data by conducting field inspections of civil infrastructure and performing internal and external research. The Public Works GIS/CMMS College intern will resolve discrepancies by comparing physical field data and reconciling it with GIS/CMMS data.
 
This position is ideal for college candidates who are pursuing degrees involving Business Management Information Systems, GIS, Civil Engineering, or Geography.
 
 
WORK SCHEDULE
Internships can start as early as May 1, 2020 and end as late as September 30, 2020.  There is a possibility for the internship to be continued through June 30, 2021 (on a reduced schedule as described below.)
 
Interns may work full time (40 hours per week) up to 11 weeks during summer or when school is not in session.  Interns may work part-time (up to 25 hours per week) year round if working more than 11 weeks or when school is in session.
 
The official start and end date of the internship will be determined at the time of hire. Work hours are generally Monday – Friday between   8:00 a.m. to 5:00 p.m. Interns may be assigned to attend some evening and weekend events, and off-site meetings.
 
 
ABOUT THE TEAM
The Operations team is a group of hard-working individuals who are dedicated to making Gilroy a well maintained, safe, attractive, and well-run community. Our employees fully support a culture of safety, learning, bonding, and teamwork.
 

ABOUT US

Fremont is a well-managed and innovative city, and has recently generated national attention by placing in Money Magazine’s top 50 “Best Places to Live 2016” in the country, and ranking 4th on the “Most Family Friendly” list of California cities by Estately.  Located in the heart of the Bay Area and Silicon Valley, Fremont prides itself on innovation, green technology, a low crime rate, great schools, a low unemployment rate, quality parks and nearby open space, and an incredibly diverse population of over 235,000 residents.  As a full service city, Fremont employs over 952 regular employees and has a General Fund budget of $219.9 million for the 2019-20 fiscal year.

Fremont is an employer that values its people, creativity, quality service, integrity, open communication, collaboration, mutual respect, and diversity.  Employees find their work challenging, yet rewarding, and most importantly, enjoy the chance to make a positive impact on the community difference through public service.

THE HUMAN SERVICES DEPARTMENT

Fremont’s Human Services Department (HSD) is nationally and internationally recognized for its innovation and effective programs. HSD works to sustain the City’s social service infrastructure which promotes a healthy and safe environment for all residents. HSD also directly offers services to residents throughout their life course from infants to elders. Services offered to families are designed to help them become or remain self-sufficient.

THE POSITION

The City of Fremont is seeking a Community Development Block Grant (CDBG) Administrator to be a part of the HSD management team. The City of Fremont receives federal CDBG and HOME funds to support infrastructure, programs and services for low and moderate-income residents. It also administers the Rent Review Ordinance (RRO) Program.

EXAMPLES OF DUTIES

- Provide administrative oversight for the CDBG, HOME and RRO programs
- Support and maintain the City’s Rent Review Board and Citizens Advisory Committee
- Work closely with stakeholders to prepare the City’s annual CDBG grant application
- With Citizens Advisory Committee input, develop CDBG recommendations for consideration by the City Council
- Oversee ongoing CDBG capital and public service projects to ensure compliance with contract conditions and with Federal labor, environmental and prevailing wage regulations
- Work collaboratively with social service and housing staff to identify housing rehabilitation needs, and oversee contract for housing rehabilitation
- Oversee ongoing City HOME projects, including the Stay Housed tenant-based rental assistance program
- Prepare, maintain and present annual CDBG, HOME and RRO budget and program reports to City Council
- Maintain strong working relationships the local non-profit community, landlord stakeholders, and tenant rights     organizations
- Represent HSD at community meetings and conduct workshops with topics such as “Landlord Rights and Responsibilities,” “Fair Housing 101,” and “Tenant Rights and Responsibilities”
- Administer contracts with fair housing, mediation, and landlord/tenant service provider(s)
- Other duties as assigned

FINAL FILING DATE: We are accepting applications until 5:00 pm on March 6, 2020.

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the Regular and Full-time position of Database Analyst II in the Information Technology Department. There are currently three (3) vacancies in the Information Technology department, please see the job flyer for more information on the positions. The list established from this recruitment may be used to fill and future full-time, limited term, or part-time vacancies. The normal work schedule is Monday through Friday, 8 am–5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

For more details on the position, please see the attached job flyer.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to questions 2-8, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

3. How many years of experience do you have performing duties related to Database administration, Integrations, Business Intelligence or Open Data?

• Less than 2 years
• 2 to 3 years
• 3 to 4 years
• 4 to 5 years
• 5+ Years

4. Will you accept part-time, temporary work?

5. Please indicate which database analyst position(s) you are applying for:

• Part time 1500 hour per year- Database Administration
• Limited term – Open Data
• Full time – Database Analyst

6. Describe your knowledge, skill, or ability in one or more of the following areas.  In so doing, please provide any relevant work experience and specific examples that demonstrate your competency.  Note: it is not required to respond to all areas listed below:

• Business Intelligence
• Database Administration
• Enterprise GIS Administration
• System Integration
• Open Data

7. As part of your Data Analyst role, you will be working closely with vendors, analysts, and customers throughout the City.  Give an example of how you have collaborated to make a project successful.

8. Please list your completed education from an accredited college or university. List the degree, major and institution.

FINAL FILING DATE: We are accepting applications until 5:00 pm on March 6, 2020.

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the Regular and Full-time position of Database Analyst I in the Information Technology Department. There are currently three (3) vacancies in the Information Technology department, please see the job flyer for more information on the positions. The list established from this recruitment may be used to fill and future full-time, limited term, or part-time vacancies. The normal work schedule is Monday through Friday, 8 am–5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

For more details on the position, please see the attached job flyer.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to questions 2-8, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

3. How many years of experience do you have performing duties related to Database administration, Integrations, Business Intelligence or Open Data?

• Less than 2 years
• 2 to 3 years
• 3 to 4 years
• 4 to 5 years
• 5+ Years

4. Will you accept part-time, temporary work?

5. Please indicate which database analyst position(s) you are applying for:

• Part time 1500 hour per year- Database Administration
• Limited term – Open Data
• Full time – Database Analyst

6. Describe your knowledge, skill, or ability in one or more of the following areas.  In so doing, please provide any relevant work experience and specific examples that demonstrate your competency.  Note: it is not required to respond to all areas listed below:

• Business Intelligence
• Database Administration
• Enterprise GIS Administration
• System Integration
• Open Data

7. As part of your Data Analyst role, you will be working closely with vendors, analysts, and customers throughout the City.  Give an example of how you have collaborated to make a project successful.

8. Please list your completed education from an accredited college or university. List the degree, major and institution.

FINAL FILING DATE:  Open Until Filled.  First cut-off is 5:00pm February 28, 2020.

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the Regular and Full-time position of Information Technology Program Manager in the Information Technology Department.  The normal work schedule is Monday through Friday, 8 am–5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

For more details on the position, please see the attached job flyer.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to question 9, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.
3. Why do you want to work for the City of Roseville?
4. Describe your management style. Specifically, how have you let your teams to be high performing?
5. How do you predict municipal governments will use technology differently in the next five years? How do you see yourself shaping the change?
6. Describe a significant change initiative that you led at your last organization. What were the major challenges, and how did you achieve success?
7. Which of the following Information Technology Divisions are you interested in leading and managing: Client Services (Service Desk), Business Solutions, Enterprise Solutions, Data Intelligence, Network Infrastructure, Cyber Security, and Strategic Planning & Digital Communications?
8. The City of Roseville technology infrastructure teams support networks, servers and storage, telecommunications, radio, cloud, and cyber security functions.  Please identify the technology infrastructure areas you’ve managed, how long, and any supervisory role you’ve held.  Please include years of experience supporting, and years supervising the infrastructure area, and the number of staff supervised.
9. How many years of experience do you possess in business application development/support or network/infrastructure support?

• Less than 3 years
• 3-5 years
• 5-7 years
• Over 7 years

10. How many years of experience do you possess providing functional supervision over assigned personnel?
    • Less than 1 year
    • 1-3 years
    • Over 3 years
11. How many years of experience do you have as a program manager, leading and managing a portfolio of projects?
12. How many years of experience do you have as a project manager, leading and managing the planning and implementation of business technology projects?
13. Please list any college or university degrees you have earned, include the degree, major and institution.

Job Announcement was updated on 02/12/20

SENIOR DEVELOPMENT SERVICES ANALYST

                (Senior Business Analyst)

SALARY: $6296.39 to $8437.75 a month.

FINAL FILING DATE:      We are accepting applications until closing at 5 pm, March 6, 2020

 IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the Regular and Full-time position of Senior Development Services Analyst (Senior Business Analyst) in the Development Services Department.  The normal work schedule is Monday through Friday, 8 –5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

THE CITY

The City of Roseville (COR) incorporates the following CORE Competencies as part of the City’s culture:

• Focus on people: Develop and deliver service-oriented solutions that meet or exceed expectations.
• Build trust: Ensure honesty and integrity to gain confidence and support of others.
• Ensure accountability: Take responsibility for the outcomes of one’s own work and foster a sense of ownership in others.
• Communicate effectively: Deliver clear, concise messages and actively listen to ideas and questions.
• Collaborate inclusively:  Build effective working partnerships, alliances, and teams.
• Make quality decisions: Make sound, timely decisions and recommendations.
• Be adaptable/agile: Change approach or methods to best fit the situation and effectively balance competing priorities.

DEFINITION

To plan, organize and coordinate the implementation and integration of new program elements into the enterprise permitting and data tracking system; to provide technical assistance with respect to data analyses and the development of reports; and to analyze, develop and recommend process improvements to existing business systems to achieve the department’s goals.

DISTINGUISHING CHARACTERISTICS

The Senior Development Services Analyst is the advanced journey level in the Development Services Analyst class series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed, complexity of duties assigned, independence of action taken, by the amount of time spent performing the duties, and by the nature of the public contact made. Employees perform the most difficult and responsible types of duties assigned to classes within this series and may provide direct supervision over professional and technical personnel.

SUPERVISION RECEIVED AND EXERCISED

• Receives direction from assigned supervisor or management personnel.
• May exercise direct supervision over professional, technical and administrative support personnel.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Plan, prioritize, and review the work of personnel assigned to the development and maintenance of the enterprise permitting system, the production of reports, and the production of maps, visual materials and other documents used in presentation.
• Develop schedules and methods to accomplish assignments ensuring work is completed in a timely and efficient manner.
• Participate in the selection of staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
• Participate in evaluating the activities of staff, recommending improvements and modifications.
• Perform the most difficult and complex work related to the implementation and integration of new program elements into the enterprise permitting and data tracking system.
• Provide complex systems management for department specific systems, databases, reporting and mapping applications.
• Receive and respond to the more difficult technical requests for data analysis, data processing, program modifications, and training.
• Recommend and implement processes and procedures to integrate new program elements into permitting system.
• Produce analytical and technical reports with the use of data processing systems that support the overall goals and needs of the department and City.
• Manage and participate in various special projects and studies.
• Work closely with departmental staff to understand and identify needs; analyze, evaluate and present proposed business procedures or problems to define data processing needs.
• Review and make recommendations for process enhancements and provide technical troubleshooting support.
• Coordinate the department’s internal customer needs assessment survey; prioritize and recommend action in response to survey results.
• Serve as liaison with the Information Technology Department and outside vendors.
• Represent  function  on  committees,  outside  organizations,  and  at  staff  subcommittees  as necessary; coordinate technical support activities with other departments and divisions and outside agencies.
• Answer questions and provide information to the public, via telephone, e-mail, and written correspondence related to technical support program and operations; investigate complaints and recommend corrective action as necessary to resolve complaints.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform related duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge of:

• Principles and practices of computer systems and related analysis and design.
• Principles and practices of community development and permitting.
• Principles and practices of relational database techniques and design.
• Research methods and procedures including statistical analysis and report writing.
• Pertinent local, State and Federal laws, ordinances and rules.
• Principles of project management.
• Principles and practices of supervision, training and performance evaluation.

Ability to:

• Plan, organize and coordinate the development and implementation of new program elements into the enterprise permitting and data tracking system as it relates to Development Services Department’s business needs.
• On a continuous basis, know and understand all aspects of the job.  Intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.
• On a continuous basis, sit at desk for long periods of time.  Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.
• Extract and analyze data and produce technical reports.
• Analyze, develop and implement business solutions.
• Train or instruct users in the use of computer equipment and operating procedures.
• Prepare a variety of reports and maintain accurate records and files.
• Problem solve, make decisions, and give direction.
• Develop and recommend policies and procedures.
• Monitor the effectiveness of existing systems and procedures and make and implement recommendations for change.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

EXPERIENCE AND TRAINING

Experience:

• Two years of responsible experience performing duties similar to that of a Development Services Analyst with the City of Roseville or as an analyst providing technical support for permitting and data tracking systems.

AND

Training:

• A Bachelor’s degree from an accredited college or university, preferably in computer   science,   information   systems,   business   management,   accounting, business information systems, finance, planning or a related field.  Relevant work experience as described above may be substituted for the educational requirement on a year for year basis.

License or Certificate:

• Possession of a valid California driver’s license by date of appointment.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to questions 2-3, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

3. How many years of experience do you have directly supporting or configuring Accela Automation to meet business needs?

• Less than 1 year
• 2-4 Years
• 5-7 Years
• 8-10 Years
• 11+ Years

4. How many years of experience do you have working as a Business Analyst?

• Less than 1 year
• 2-4 Years
• 5-7 Years
• 8-10 Years
• 11+ Years

5. This position will lead a team of professional, technical, and contract services. Please describe your experience managing and leading a team of diverse employees and contract staff.

The City of Roseville’s enterprise permitting system (Accela Automation) has a growing footprint within the City. Currently supporting five business units with more on the way, the Development Services Department is looking to recruit a skilled, customer focused, and experienced professional to lead a small team of analysts in new feature development as well as ongoing system support.

6. Describe your knowledge, skill, or ability in each of the following areas. In so doing, please provide any relevant work experience and specific examples that demonstrate your competency. Note: although encouraged, it is not required to respond to all seven areas listed below.

• Project Management
• Process Improvement
• Software Implementation
• Customer Service or Support
• JavaScript, .css, C#, or other programming languages
• SQL, SSRS Reporting, or Business Objects/Crystal Reporting

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination.  The applicant’s experience and education will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the Employment List.  Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.  Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

The City of Rocklin is now accepting applications for an Information Technology Analyst for the IT Division to perform technology infrastructure maintenance, administration, and support.  Responsibilities include, but are not limited to, participating in the design of technology infrastructure solutions; configuring,  troubleshooting and performing maintenance on server and disk storage systems, routers, switches, and firewalls; performing monthly VDI base image updates and administering virtual desktop pools; administering the VMware vSphere environment and performing vCenter and ESXi host updates and upgrades as needed; administering Windows server infrastructure services including Active Directory, DNS, DFS, and DHCP; managing Active Directory users and groups, logon/logoff/startup/shutdown scripts, group policies, file shares and access permissions; performing basic Microsoft Exchange server administration tasks such as creating mailboxes, contacts, and distribution groups; administering print servers and multifunction print devices; and automating tasks and processes whenever possible through advanced scripting techniques and group policy management.

This is a journey level class with responsibility for the full range of technical and professional functions necessary to accomplish the tasks and duties in the assigned area with minimal direction or assistance.  The Information Technology Analyst reports to the Information Technology Manager or designee, and may provide technical direction or functional supervision over support staff as needed.

THE POSITION:

Under the general supervision of the Youth & Family Services Clinical Supervisor, the Case Manager provides professional and clinical social work with high-risk adolescents, young adults, and/or families to assist them to obtain educational, health, employment and social services; coordinates and tracks all new referrals; maintains accurate case files, tracking systems and prepares reports as directed; participates in department and community meetings as necessary and may provide training and assistance to other staff or volunteers; performs related duties as needed.

ESSENTIAL DUTIES:

Duties may include but are not limited to the following: 

• Manage an active caseload of 20-25 clients.
• Receive, process and track all incoming case management, outreach, and counseling referrals.
• Conduct phone intakes with counseling and case management referrals and provide resources for immediate needs as necessary.
• Conduct comprehensive client assessments to collect functional, environmental, psychosocial, financial, employment, housing, educational, and health information as appropriate to develop a case plan.
• Participate in the NHUSD’s Student Attendance Review Board and provide case management services for Union City youth in coordination with the Alameda County Truancy Court.
• Provide referrals for employee readiness programs, assists with employment applications and job readiness skills.
• Develop support systems to meet client needs by identifying and coordinating a variety of available services necessary to obtain family stabilization and self-sufficiency.
• Provide crisis intervention services, supportive counseling and advocacy for clients.
• Conduct home, juvenile detention center and school site visits as needed.
• Monitor and verify services provided to each client on a monthly basis to determine the quality and effectiveness of services provided.
• Prepare case notes and technical reports.
• Develops and implements new processes and procedures as needed.
• Communicate with other service providers, probation, schools, etc. as needed
• Prepare and presents training and educational programs.
• Attend meetings, trainings and workshops.

Please click the links below for complete details regarding this recruitment.

BACKGROUND

The Fremont Family Resource Center (FRC) is a collaborative effort of over 20 State, County, City and non-profit agencies that support families in a variety of ways.   Services available at the FRC include: adult and youth employment; child care information, referral and subsidies; counseling and case management; housing information; parent support; immigration services; services for the disabled; nutrition services for mothers and children; health insurance counseling and SparkPoint FRC to help families build their financials assets.   The City of Fremont Human Services Department is the lead organization in the FRC collaborative and in SparkPoint FRC.

SPARKPOINT FREMONT FRC

Helping families get ahead financially is one of the core strategies identified by the FRC as an effective means of empowering and strengthening families and children.  In this vein, the FRC is one of 10 Bay Area SparkPoint Centers, and initiative coordinated by United Way of the Bay Area aimed at helping families to reach their financial goals.  The FRC is also a partner in “Earn It! Keep It! Save It! Alameda County, the county wide free tax preparation campaign helping families to claim the EITC.  

THE POSITION

Under the supervision of the SparkPoint Program Coordinator, the VITA Site Coordinator oversees site operations at a Volunteer Income Tax Assistance (VITA) site at the Fremont FRC, and 2 satellite sites located at Tri-Cities One Stop Career Center; and New Haven Adult School in Union City.  The Site Coordinator manages volunteers and works together with the VITA Quality Assurance Coordinator to efile returns in TaxSlayer and sends required reports to UWBA. The Site Coordinator coordinates and works with the Quality Assurance Coordinator, the VITA Coaches and Trainers and Quality Reviewers and FRC Staff to ensure that the site operates according to all guidelines, and that required statistics and surveys relating to the taxpayer information is handled appropriately.

This position is a part-time, temporary assignment.  The work schedule is as follows:
- 20 - 30 hours/week through December 16, 2019,
- 40 hours/week January - April 17, 2020, then
- 20 hours/week through October 2020 with two months off in July and August

Ability to attend monthly UWBA Site Coordinator meetings and trainings in Oakland required.

RESPONSIBILITIES

- Oversee all operational needs of a tax site.
- Recruit volunteers and ensure all volunteers meet the IRS training and documentation requirements according to their volunteer positions.
- Coordinate closely with quality reviewers and coaches and support their efforts to ensure accuracy of returns.
- Work closely with SparkPoint Coordinator to develop seamless connections to other SparkPoint Asset Building programs and services for clients.  
- Coordinate services with Census Fremont project, sharing opportunities for cross training and outreach.  
- Track and report hours for volunteers.  
- Maintain and monitor on-line customer appointment logs.
- Work collaboratively with In-take Sites and UWBA to coordinate the virtual VITA process.  Responsible for assigning returns to tax preparers, tracking return status, contacting customers, and updating and maintaining appropriate log sheets.
- Communicate effectively with site staff and to manage facilities support and scheduling issues
- Ensure timely electronic filing of tax returns and resolution of rejects, working closely with the VITA Quality Assurance Coordinator.   
- Address equipment, software, supply and other site needs in a timely fashion, working together with the IRS and UWBA EIKISI staff.
- Coordinate volunteer hospitality and volunteer recognition event, in collaboration with SparkPoint Coordinator.
- Communicate regularly with volunteers and maintain volunteer database.
- Create marketing materials for the VITA Program, i.e. flyers, articles for newspapers, electronic newsletters, email blasts, etc.
- Execute site procedures according to UWBA Campaign guidelines.
- Manage workflow of tax site: set-up space; facilitate client sign-in and intake; ensure orderly and thorough screening process and reduce wait time.
- Manage supplies and materials, keep files and supplies organized, and order new supplies when necessary. Keep track of site budget and expenses.
- Ensure security of confidential information.
- Ensure proper reporting and record keeping. Collect, compile and submit to the Campaign required statistics and surveys relating to the taxpayer information.
- Serve as the main contact for clients to address questions or concerns about their experience at the tax site. Promptly respond to inquiries from clients or the IRS.
- Other related duties as assigned.