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Public Safety Dispatcher I is the entry level class in the Public Safety Dispatch series.  Performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying calls for emergency and non-emergency public safety assistance; dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:
Operations, services, and activities of a public safety telecommunications and dispatch center.
Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems.
Law enforcement and emergency service procedures for responding to and handling reported incidents.
Techniques of questioning for both emergency and non-emergency calls.
Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service.
Functions of the Public Safety Department and other City departments.
Geographic features and locations within the area served.
English usage, spelling, grammar, and punctuation.
Modern office procedures, methods, and computer equipment.
Pertinent federal, state, and local laws, codes, and regulations.
Methods and techniques of telephone etiquette.
Methods and techniques of conflict resolution.
Principles and procedures of record keeping.

Ability to:
Respond to and resolve difficult and sensitive citizen inquiries and complaints.
Effectively communicate and elicit information from upset and irate callers.
Speak clearly and concisely in an understandable voice via radio and telephone and in person.
Hear and distinguish radio voice traffic within normal levels and over background noise.
Make independent decisions that affect the safety of public safety personnel, citizens, and property such as those involved in determining the urgency of requests received and the appropriate action to take.
Dispatch police units quickly and effectively.
Think quickly, calmly, and clearly in emergency situations.
Perform multiple tasks simultaneously.
Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment, teletype equipment, and computer equipment.
Operate specialized public safety computer systems and applications.
Read and interpret maps and other navigational resources and give directions.
Type and enter data accurately at a speed necessary for successful job performance.
Work under pressure, exercise good judgment, and make sound decisions in emergency situations.
Understand and follow oral and written instructions.
Interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures.
Maintain composure, alertness and concentration while working for extended periods of time.
Compile, maintain, process, and prepare a variety of records and reports.
Deal tactfully and courteously with the public reporting emergencies and seeking information or filing a report.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Dispatcher I

Education/Training:  Equivalent to the completion of the twelfth grade supplemented by successful completion of the basic dispatcher course within specified time period.

Experience:  Two years of increasingly responsible clerical experience that includes customer service in an environment with frequent interruptions.

PHYSICAL DEMANDS and WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed in an office and emergency services dispatch center setting with extensive public contact; incumbents are required to work evening, night, weekend, and holiday shifts; incumbents may be called back or held over to maintain staffing levels. The noise level in the work environment is usually quiet.  The office is a low-light environment.  The type and nature of calls can create periods of extended stress.

Physical: Primary functions require sufficient physical ability and mobility to work in an office and emergency dispatch center setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

TOOLS AND EQUIPMENT USED

Communications switchboard, including computer-aided systems, desktop and laptop computers including word processing software, copy machine, fax machine and two-way radio system.

SELECTION PROCESS

Application Evaluation:  The qualifications of each applicant, as set forth in the application, will be continuously reviewed by the Police Department and Human Resources. Applicants who pass the initial Application Evaluation Test will advance to the next testing phase, the Interview.   Note: Meeting the minimum qualifications does not guarantee advancement in the selection process.  

Those candidates who successfully pass the Interview phase of testing will be certified to a Hiring Eligibility List and the top three (3) scorers will be referred to the Police Department for a selection interview with the Chief of Police.  A select number of candidates will be authorized by the Chief to advance to the Background Investigation, including Fingerprinting. 

Conditional Offer of Employment:  Candidates who pass the Background Investigation will receive a Conditional Employment Offer and will advance to the pre-employment medical examinations, which will include medical psychiatric and physical examinations, including drug testing.

NOTE: Information contained herein does not constitute an expressed or implied contract, and is subject to change without notice.

AMERICANS WITH DISABILITIES ACT     

If you are a qualified individual with a disability as defined by the ADA and you need reasonable accommodations to participate in any of the examinations administered by the City of Ceres, you must notify the Human Resources Department in writing by the final filing date or review date for the specific job. Official documentation of your functional limitations to support your request may be required.

THE CITY OF CERES IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY

The San Mateo County Employees’ Retirement Association (SamCERA) is looking for their next valued team member to fulfill the role of Retirement Senior Accountant.  We invite you to join a team that provides caring, fair, accurate, timely and knowledgeable professional services and information to its members and other stakeholders.
 
The mission of SamCERA is to serve as loyal fiduciary for its members (comprised of permanent employees of the County of San Mateo, the San Mateo County Superior Court, and the San Mateo County Mosquito and Vector Control District) and to serve as a prudent administrator of the retirement system. For more information about our organization, visit https://www.samcera.org/.
 
Under direction of the Finance Officer, the Retirement Senior Accountant will plan, assign, direct, coordinate and evaluate the work of professional and fiscal support staff performing accounting and finance activities; create timely and accurate financial statements, administer financial systems, analyze financial data to complete reports and make recommendations; and perform other related duties. This position assists with the development and management of all financial transactions, record keeping of all general and institutional investment activities, pension payroll processes, and human resource administration in SamCERA.
 
In addition to the minimum education and experience requirement, the ideal candidate will demonstrate:
 

• Experience in accounting for general and investment financial activities.
• Knowledge in Generally Accepted Accounting Principles (GAAP) and requirements of Governmental Accounting Standards Board (GASB).
• Experience with project management and process improvement.
• Ability to adapt changes and work with teams.
• Ability to work independently, solve problems with innovative mindset and exercise sound judgment within established guidelines.
• Ability to manage time and deadlines.
• Proficient in Microsoft Excel.

Examples Of Duties:

Duties may include, but are not limited to, the following:

• Plan, direct, supervise, train, review and/or evaluate the work of assigned staff.
• Provide input into selection decisions and disciplinary matters.
• Provide on-going reassessment of current departmental procedures, implement improvements to work flow and prepare up-to-date process documentation.
• Interpret and apply applicable policies and procedures in accordance with the County Employees Retirement Law of 1937.
• Interact with the external auditors to provide adequate data and support during their fieldwork.
• Research various accounting-related issues including, but not limited to, investments, securities lending, general accounting, and retiree payroll.
• Assist the Finance Officer with special projects and other related work as required.
• Provide guidance and training to accounting and other SamCERA staff regarding accounting issues.
• Prepare financial statements and other reports by analyzing and summarizing financial and statistical data; identify significant financial reporting events and prepare footnote disclosures for annual audited financial report.
• Prepare a variety of highly complex and special reports on pension fund activities, budgetary requirements and actuarial analysis.
• Examine and analyze SamCERA’s fiscal operations, recommending enhancements to the department’s record-keeping, financial accounting and budgetary controls.
• Assist in the preparation of annual budgets, including accounting and statistical analysis to support appropriate funding levels. Analyze institutional investment and pension accounting records for use in preparing annual cash flows and budgets.
• Prepare trend analysis report of cash disbursements, forecast, calculate and analyze prepaid contributions, investment income and expenses.
• Develop financial forecast including cash inflows and outflows.
• Prepare journal entries and periodic reconciliations of general ledger, journal, subsidiary accounts, and bank statements.
• Perform related duties as assigned.

QUALIFICATIONS

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities. A typical way to qualify is:
  
Education: Graduation from a four-year college or university with major coursework in accounting, finance, business administration or a closely related field. This classification requires the successful completion of a minimum of twelve semester units of college level accounting coursework.
 
Experience: The equivalent of three years full-time  professional accounting or auditing experience with increasing responsibility throughout the years, including the performance of a variety of accounting and fiscal responsibilities, one year of which must have been in a lead or supervisory capacity in an accounting section or division.
 
Knowledge of: 
 

• The County Employees Retirement Law of 1937 as it pertains to SamCERA procedures.
• Governmental Generally Accepted Accounting Principles (GAAP) and requirements of Governmental Accounting Standards Board (GASB).
• Principles, practices and terminology of institutional investment.
• Project management and leadership techniques.
• Auditing techniques, principles, and practices.
• Accounting software programs.
• General actuarial concepts and terminologies.
• Principles and practices of business data processing, particularly as related to the processing of accounting information.
• Principles and practices of supervision or management.
• Effective verbal and written communication skills.
• Terminologies, concepts and practices related to the processing and maintenance of retirement system records. 

Skill/Ability to: 
 

• Plan, organize, supervise, train and evaluate the work of staff.
• Perform technical, specialized, complex or difficult accounting projects.
• Read and interpret complex employee benefit and pension plan regulations including the County Employees Retirement law of 1937., pertinent codes, accounting guidelines, manuals and plan documents. 
• Apply governmental accounting principles and practices.
• Prepare comprehensive financial reports and budgets.
• Explain complex procedures to coworkers and coach staff in new skills and procedures.
• Identify emerging risk issues and trends and present analysis to management.
• Establish priorities, analyze problems and identify solutions under pressure.
• Meet deadlines and follow-up on responsibilities.
• Prepare and deliver presentations to groups.
• Communicate clearly and concisely, both verbally and in writing.
• Establish and maintain professional relationships with members of the Retirement Board, SamCERA staff, members of the Retirement Association, other governmental agencies, outside corporations, and various consultants.
• Perform complex mathematical and statistical calculations accurately. 

APPLICATION/EXAMINATION

Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination.

Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

Important Information About the Examination Process:
The examination process will consist of the steps detailed in the order below. Because of this examination process, not all applicants meeting the minimum qualifications are guaranteed advancement through the examination process.

1.   Initial review of application materials. At this step, applicants submitting incomplete applications and/or incomplete responses to the supplemental questions, lacking relevant qualifications, and/or not following instructions will be disqualified. Application submissions that do not follow instructions will be rejected. Applicants who pass the initial review will be invited to take an online computer-based examination.

2.  Online computer-based examination (weight:  pass/fail):  Those applicants who pass the initial review process outlined above will receive a link, via email, for the online computer-based examination.  Please make sure to read all notices carefully.  Applicant requests for alternate exam dates will not be granted.  Reasonable accommodations for medical conditions will be considered on a case-by-case basis and must be requested at the time of application.  It is the applicants' responsibility to notify the Human Resources Department at (650) 363-4343 if they have not received their invitation notice for the online computer-based examination by 5:00 pm, Wednesday, January 27, 2021.

3.  Applicants who pass the online computer-based examination will be placed on an eligible list and top ranked candidates will be invited for an interview.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT SCHEDULE:
Final Filing Date for Applications:  January 26, 2021
Online Computer-Based Examination: January 27-January 29, 2021.  Candidates must complete the entire examination within this time period. 
 

At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day.  

County of San Mateo is proud to be an Equal Opportunity Employer.

HR Contact: Mandy Singh (01132021) (Retirement Senior Accountant-Exempt E-012)

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

TOWN OF PORTOLA VALLEY
Finance Analyst
Classification: Accounting Technician

FLSA Status: Non-exempt
Adopted: 12-09-2020

Classification specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

GENERAL DEFINITION
The Finance Analyst is an experienced journey-level accounting classification.  The incumbents apply specialized knowledge in the performance of advanced level technical accounting and analytical work. Financial Analysts are responsible for a variety of financial tasks internally and externally. Under direction, performs tasks related to accounts payable/receivable and other fiscal maintenance operations such as payroll, general ledger, fixed assets, financial reporting, annual audit, purchasing, business registrations, involvement in the Town’s budget preparation, and related work as required. 

Incumbents are normally expected to solve most work problems independently and to refer to supervisory personnel only those matters which involve policy decisions, technical questions and unusual problems, but do not have independent purchasing authority. This position receives direction and reports to the Finance Director.

TYPICAL DUTIES AND RESPONSIBILITIES
Duties may include, but are not limited to:

• Serves as the Town’s “Back Office” by integrating all the financial and accounting needs of Town departments by supporting, streamlining, and boosting productivity for essential services and systems. 
• Performs responsible accounting clerical work involving the processing, maintenance and reconciliation of financial and statistical records in an accounting system
• Posts, computes, compares and files a variety of routine and complex financial, accounting, payroll and statistical information utilizing manual and automated financial records and processing systems
• Makes recommendations for the adjustment of journals or transfer of entries to make revenue or expenditure corrections; enters data into automated financial system
• Utilizes the department’s budget system for preparation and analysis of budget reports. Data comparison and entry into the financial system based on numbers provided, and generates summary schedules
• Creates and manages the warrant list for review by the Finance Director
• Searches records and provides factual data from information on file
• Assist in the preparation for Town audits 
• Researches and solves a variety of problems related to assigned activity
• Provides information and assistance to Town staff and to the public regarding applicable departmental policies, rules and procedures
• Interprets financial policy, providing recommendations and works with operational staff in solving financial problems of varied complexity
• Maintains various Town databases and increases overall productivity
• Processes accounts payable/accounts receivable and revenue
• Reviews and prepares invoices for accuracy and appropriate authorization as necessary 
• Reconciles accounts payable and purchasing records
• Prepares and maintains Purchase Order records
• Receives payment and prepares business license certificates
• Maintenance and reconcilement of payments, refunds, etc. of Town’s recreation class program and preparation of the annual audit in conjunction with public-facing recreation services. 
• Posts receipts, encumbrances and expenditures to various accounts
• Reconciles accounts and prepares general ledger entries
• Exhibits and encourages behavior that is consistent with the Town's risk management program and decreases risk of accident or injury to self, employees, residents, visitors and their property
• Performs general office support and other duties as assigned

EXAMPLES OF MARGINAL DUTIES:

• Assist in a variety of department operations and perform special assignments as assigned
• May participate in the preparation of special events, budget packet preparation, or other related duties as required
• Assist in preparation of requested documentation for occasional Public Records Request in accordance with the California Public Records Act.
• Respond to emergency situations as required
• Serve as back-up and support Finance Director role
• Attend and participate in group meetings; stay abreast of new developments within assigned area of responsibility

QUALIFICATIONS
Knowledge of:

• Practical knowledge of computerized accounting and budgeting systems
• Proficiency in using computer systems and software applications associated with performance of assigned work is essential. 
• Problem-solving skills associated with software applications used is expected.
• Knowledge of budgetary principles and government finance 
• Understanding of the relationship between accounts payable and the Town’s budget
• Principles and practices of customer service
• Principles and practices of financial administration, fund accounting and basic budgeting, including generally accepted accounting principles
• Application of data processing in accounting including data input and reporting
• Methods and techniques of administrative analysis
• Pertinent Federal, State, Town and department guidelines and procedures
• Standard office practices and procedures, including filing and the operation of standard office equipment, including a computer
• Computer applications involving word processing, spreadsheets, data entry, database access and/or standard report generation
• Business letter writing and the standard format for typed materials
• Methods and techniques for basic report preparation and writing
• Recordkeeping principles and practices

Ability to:

• Establish, maintain and foster cooperative working relations with others from diverse backgrounds, including elected officials, co-workers and the public effectively and with courtesy, in person, via e-mail and over the phone
• Follow written and oral instructions and procedures
• Communicate effectively, both orally and in writing, by using proper English grammar, spelling and punctuation
• Analyze, interpret, and explain financial policies and procedures
• Prepare accurate and timely financial statements and reports
• Conceive, propose, implement and maintain sound fiscal procedures and records
• Compile, correlate and analyze a large volume of written and numerical data
• Conceive and effectively propose solutions to problems
• Acquire knowledge of, interpret and apply policies, procedures, codes, regulations and laws related to assignment, department, other functions of the city and other governmental agencies in a timely manner
• Ability to explain accounting processes to employees and vendors
• Perform duties on a regular and consistent basis; meet critical deadlines
• Acquire knowledge of applicable policies, codes and other functions of the city and other governmental agencies
• Process, input, compute and reconcile financial data
• Provide general clerical support
• Make adjustments to standard operating procedures as is appropriate
• Prepare and maintain accurate documents, records and reports
• Maintain accurate office files
• Operate basic office equipment (i.e. telephone, copier, calculator, etc.)
• Respond to and interact with elected officials, co-workers and the public effectively and with courtesy, in person, via e-mail and over the phone

EDUCATION AND EXPERIENCE
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• Education: Equivalent to a two-year degree in accounting, business, finance or closely related field. Bachelor’s degree is preferred
• Experience: Three to five years of progressively responsible accounting experience, preferably including at least two years of local government or non-profit agency experience.
• License or Certificate: Possession of, or ability to obtain, valid California Driver’s License. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis. ICS 100, 200, and 700 certifications (can be acquired online before job begins).

FLSA STATUS
This classification is non-exempt from the Fair Labor Standards Act (FLSA).

PHYSICAL DEMANDS AND WORKING ENVIRONMENT 
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Standard office setting. CONTINUOUS work indoors in close proximity to co-workers and members of the public. Work schedule is either a standard 40-hour work week during core business hours (8:00 am to 5:00 pm) or a 9/80 schedule within the core business hours. For the 9/80 schedule employees are required to work nine hours (for example from 7:30 a.m. to 5:30 p.m.) for eight workdays, eight hours on a ninth workday, with the tenth day off (alternate Fridays off). Work schedule also includes occasional after hours and weekend meetings/events. Work environment is both formal and informal, team oriented, having variable tasks, pace, and pressure. Work is performed indoors in office and in meeting rooms, occasional assignments outside and field visits in hilly terrain. Flexibility of changing work environments including working from home. 

Physical: Primary functions require sufficient physical ability to work in an office setting and operate office equipment. CONTINUOUS sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils. FREQUENT side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist; moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. OCCASIONAL squatting, kneeling, and reaching above and at shoulder height; moderate grasp to manipulate reference books and manuals.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment.

Hearing: Hear in the normal audio range with or without correction.

EMERGENCY/DISASTER SERVICE
All Town employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the Town requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

The City of Foster City/Estero Municipal Improvement District

ANNOUNCES

ENTRY LEVEL or LATERAL POLICE/FIRE DISPATCHER

(Entry level candidates - copy of POST Dispatch Certificate with T-score of 55 or higher required)

$7,241 - $8,802 per month

Receives and dispatches 9-1-1 emergency and non-emergency calls from the public for police, fire and ambulance personnel, equipment, services, and after-hours public works services.

JOB-RELATED QUALIFICATIONS:

Knowledge, Skills and Abilities:

Knowledge of:
standard radio and telephone communications receiving and transmitting equipment; modern office procedures, methods and computer systems.

Ability to:
enunciate, speaking clearly, distinctly, and concisely; learn to write in a legible, grammatically correct, and accurate manner to report and record information; learn, retain and utilize the full capabilities of the computer-aided dispatch system and other dispatch equipment in a quick and effective manner; learn, retain, and use broadcasting, departmental, and City procedures, rules and codes; learn, retain and use geographic detail within service area; hear and understand multiple messages and direction simultaneously; explicitly follow oral and written instructions; use mature judgment; apply a practical, thorough approach to a wide variety of circumstances and individuals; possess a strong work ethic; take initiative and illicit information from irate customers; exhibit excellent customer service skills.

EDUCATION AND TRAINING GUIDELINES:
Any combination of experience and training that would likely provide the required knowledge, skills and abilities. A typical way would be:

Education: Graduation from high school or equivalent.

Experience: one year of experience working with radio and computer equipment, preferably in the field of law enforcement, fire or medical dispatching.

SPECIAL REQUIREMENTS:
Ability to memorize and retain detailed information; ability to listen and effectively act upon many directions and requests simultaneously; ability to learn, retain and apply procedural guidelines; work a variety of shifts and hours, including nights, evenings, days, weekends, and holidays on a rotating basis; sit in a stationary position for long periods of time; reach, stand and hear to operate equipment; consistently maintain mental alertness, remain calm and composed in difficult and emergency circumstances.

LICENSES, CERTIFICATES AND REGISTRATION:

• Possession of a valid California Driver’s License
• Possess a POST Dispatcher test certificate with passing score of 55 and higher and meet update training requirements as per POST guidelines.

HOW TO APPLY:
A City/District application is required for consideration and must be submitted no later than 5:00 pm Friday, February 5, 2021.  Submit your application online by going to www.calopps.org. 

A POST Dispatcher test certificate is required for entry level, non-lateral applicants.  Failure to send the certificate will result in disqualification from the recruitment process. 

Lateral dispatchers do not need to send a copy of the POST certificate but must have experience as a public safety dispatcher.

SELECTION PROCEDURE:
A limited number of the most qualified candidates will be invited to continue in the selection process. The selection process may consist of one or more of the following components: written exam, oral board interview, and assessment center.  An employment list will be established consisting of candidates that successfully complete the selection process.  This list will be in effect for one year or until exhaustion. A background check will be done before a conditional job offer is made. After a conditional job offer, applicants must complete a psychological exam, fingerprinting, and pre-employment medical examination.

The City of San Bruno invites your interest for the position of Finance Director. Please read the recruitment brochure for information on the position, benefits, and application process. To be considered for this opportunity, please submit your resume and cover letter electronically to www.peckhamandmckenney.com. 

The City of San Bruno is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws in its employment actions, decisions, policies and practices. If you require special accommodations, please contact us to discuss your needs.

Applications are being accepted for the position of Communications Dispatcher – Lateral Transfer with the City of South San Francisco.

CONTINUOUS RECRUITMENT: As a continuous recruitment, please ensure timely and complete submission of employment application and supporting documents.

Please note: There is no opening at this time. This recruitment is to establish an eligible list for anticipated future vacancies. This job posting is for lateral-transfer applicants and NOT entry-level applicants.

THE CITY OFFERS AN ATTRACTIVE BENEFIT PACKAGE, AS WELL AS CALPERS RETIREMENT PLAN AND SOCIAL SECURITY PARTICIPATION.

The City of South San Francisco is a General Law city with a population of 68,000 residents that grows to 110,000 during business hours. South San Francisco is strategically located on the west shore of the San Francisco Bay, in northern San Mateo County, 10 miles south of San Francisco. This City is also located along the Bay Area's main transportation routes, included 101, 280, Caltrain, BART, San Francisco Bay Ferry, and the San Francisco International Airport.

The City of South San Francisco is a full-service city with 12 City Departments including Police; Fire; Parks and Recreation; Public Works; Economic and Community Development; City Attorney; Library; Finance; Information Technology; Human Resources; City Clerk; and Office of the City Manager.  The City has a Council-City Manager form of government with more than 460 full-time regular employees.

The City of South San Francisco proudly remains The Industrial City, a reflection of its steel mill and ship building past.  In recent years, the City has been redefined to reflect the innovative, entrepreneurial and industrious spirit, which has made South San Francisco the Biotech Capital of the World.

South San Francisco’s biotechnology cluster is the largest in the world, with roughly 45,000 life science workers, 200 biotech companies, and over 12 million square feet of office/R&D facilities – with an additional 9 million square feet of new R&D facilities in the development pipeline. 

South San Francisco enjoys a high quality of life with an extensive public parks system, active library and learning programming and a dynamic, engaged community making South San Francisco a great place to live, learn, work and play. 

THE DEPARTMENT:

The City of South San Francisco has 83 sworn and 35 civilian positions. The Department’s philosophy is one of participative management, with a high degree of emphasis on training and education. It employs team and community-oriented policing and problem-solving concepts and recognizes the importance of staying contemporary with technological advances. The Department acknowledges that the responsibility for public safety and the quality of life in our neighborhood is a responsibility share with the whole community. 

A new state-of-the-art Police Department building and 9-1-1 Communications Center is currently being built across road from the current police building.  Construction is progressing on-schedule, with no delays for COVID-19 concerns.  The building is slated to be completed in August 2021, with a move-in shortly thereafter.  The new Police Building includes a large training room for defensive tactics, a dedicated indoor firearms range, and progressive construction incorporating the latest in Police Station design concepts.  The 9-1-1 Communications center will have the latest communications and dispatching technologies to provide improved service and response to South San Francisco residents. 

SSFPD Recruitment Video

“This is a continuous recruitment which can be closed at any time without notice.”

THE POSITION Under general supervision, this non-sworn, non-peace officer position performs assignments involving responsible public contact work in crime prevention and delivers non-emergency police services; also performs related duties as required.

Prerequisites / Qualifications 

This is the entry-level position.   Applicants must be 18 years old at time of application, have no felony convictions, have the ability to learn and understand radio and statue codes, understand policy and procedures written in English, function without close supervision, work a variety of shifts including weekends and holidays, and lift and transport various objects.  

Education / Experience

Any combination equivalent to graduation from high school plus one (1) year of experience in a clerical of similar position; college credits in criminal justice or communication preferred. 

Licenses / Registrations / Accreditation / Etc. 

Possession of a Valid Class C California Motor Vehicle Operator License; A 35 WPM Typing Certification (Needs to be attached to application); and achieve within one year of appointment the completion of a P.O.S.T. Dispatch Certificate, completion of D.O.J. training for full access operator, and standard CPR and First Aid Certificates issued by the American Red Cross. 

**THIS IS A LATERAL RECRUITMENT - OPEN ONLY TO CURRENT or RECENT POLICE DISPATCHERS**

Public Safety Dispatcher II (Lateral) is the full journey level class within the Public Safety Dispatcher series performing the full range of dispatcher duties. Positions at this level are distinguished from the Public Safety Dispatcher I level by independent performance of the range of duties, applying well developed program area knowledge, training new employees, and implementing new procedures. Positions at this level are fully aware of the operating procedures and policies of the work unit. Work is normally reviewed only on completion and for overall results. Positions in this class series are flexibly staffed and are generally filled by advancement from the “I” level or when filled from the outside, require prior experience.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:
Operations, services, and activities of a public safety telecommunications and dispatch center.
Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems.
Law enforcement and emergency service procedures for responding to and handling reported incidents.
Techniques of questioning for both emergency and non-emergency calls.
Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service.
Functions of the Public Safety Department and other City departments.
Geographic features and locations within the area served.
English usage, spelling, grammar, and punctuation.
Modern office procedures, methods, and computer equipment.
Pertinent federal, state, and local laws, codes, and regulations.
Methods and techniques of telephone etiquette.
Methods and techniques of conflict resolution.
Principles and procedures of record keeping.

Ability to:
Respond to and resolve difficult and sensitive citizen inquiries and complaints.
Effectively communicate and elicit information from upset and irate callers.
Speak clearly and concisely in an understandable voice via radio and telephone and in person.
Hear and distinguish radio voice traffic within normal levels and over background noise.
Make independent decisions that affect the safety of public safety personnel, citizens, and property such as those involved in determining the urgency of requests received and the appropriate action to take.
Dispatch police units quickly and effectively.
Think quickly, calmly, and clearly in emergency situations.
Perform multiple tasks simultaneously.
Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment, teletype equipment, and computer equipment.
Operate specialized public safety computer systems and applications.
Read and interpret maps and other navigational resources and give directions.
Type and enter data accurately at a speed necessary for successful job performance.
Work under pressure, exercise good judgment, and make sound decisions in emergency situations.
Understand and follow oral and written instructions.
Interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures.
Maintain composure, alertness and concentration while working for extended periods of time.
Compile, maintain, process, and prepare a variety of records and reports.
Deal tactfully and courteously with the public reporting emergencies and seeking information or filing a report.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Dispatcher II

Education/Training: Equivalent to the completion of the twelfth grade supplemented by successful completion of the basic dispatcher course.

Experience: Two years of experience comparable to that of a Dispatcher I with the City of Ceres.

License or Certificate: Possession of, or ability to obtain, a valid P.O.S.T. Dispatcher Certificate.

EXAMINATION PROCESS 

Those applicants who meet the employment qualifications will be contacted via email regarding the next step in the recruitment process, an initial interview. Those candidates who achieve a passing score on the initial interview will be invited for a Chief's interview.  Successful candidates from the interview will be placed on an eligibility hiring list for hiring consideration.

SELECTION PROCESS 

Offers of employment will be subject to successful completion of a pre-employment background check, fingerprint clearance, physical examination, psychological evaluation, including a drug test.  An additional condition of employment includes employment verification and authorization to work in the United States, by completing the I-9 verification form designated by the USCIS.

TOOLS AND EQUIPMENT USED

Communications switchboard, including computer-aided systems, desktop and laptop computers including word processing software, copy machine, fax machine and two-way radio system.

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit for extended periods, talk and hear radio and telephone conversation without aid.  The employee is occasionally required to walk.  The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.  The office is a low-light environment.  The type and nature of calls can create periods of extended stress.

AMERICANS WITH DISABILITIES ACT     

If you are a qualified individual with a disability as defined by the ADA and you need reasonable accommodation to participate in any of the examinations administered by the City of Ceres, you must notify the Human Resources Department in writing by the final filing date or review date for the specific job. Official documentation of your functional limitations to support your request may be required.

THE CITY OF CERES IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY

Please note: This is a DISPATCHER II LATERAL OPPORTUNITY for those EXPERIENCED in PUBLIC SAFETY DISPATCH (911). ONLY those with PUBLIC SAFETY DISPATCH experience need apply.

THIS IS A CONTINUOUS RECRUITMENT

Experience:

· One year of public safety dispatch experience comparable to that of a Dispatcher I in the City of San Mateo. 

· Experience within the last three years is highly desirable.

· Completion of the California POST Basic Police Dispatch Academy is highly desirable.

· Bi-lingual skills are highly desirable.

Training:

· Equivalent to completion of the twelfth grade 

The San Mateo Dispatch Center is a division of the Police Department and dispatches for 118 officers in two agencies.  The San Mateo Dispatch team is known throughout the County for its professionalism and desire to serve the public.  San Mateo dispatchers handle in excess of 50,000 calls for service each year, 300,000 telephone calls, 40,000 9-1-1 calls, while also handling over 2 million radio transmissions.

The Department has implemented an on-line reporting system and is continually evaluating other progressive alternative reporting forms to optimize technology.  The Dispatch Center provides contract dispatch services to the City of Brisbane and is currently seeking to expand that role as a regional dispatch services provider.  With a new police building, the City of San Mateo’s dispatch center is  the County’s newest state-of-the-art dispatch center.