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About the Department

The San Mateo County San Mateo County Emergency Management (SMC EM) is not your typical government agency. We operate more like a startup within the public sector – building innovative programs, forging cross-sector partnerships, and redefining what modern emergency management looks like for a county of 775,000 residents across 20 cities and 18 unincorporated areas.

Our mission is to advance community resilience through a proactive and comprehensive approach to emergency management, involving the whole community in every phase of preparedness, mitigation, response, and recovery.

To learn more about SMC EM, visit: https://www.smcgov.org/dem

 

About the Role

This is not a desk job. This is not a new position we are trying to figure out. And this is not a role where you sit behind a screen waiting for the next alert to go out.

For over a year, SMC EM has been deliberately building a countywide Alert and Warning (A&W) program that brings coherence, consistency, and credibility to how San Mateo County communicates with the public before, during, and after emergencies. We have developed training curricula, created frameworks, established partnerships, and advanced the conversation across the Operational Area. Now we need someone to carry that work forward – externally.

The Alert and Warning Coordinator is fundamentally an external-facing role. There are 32 agencies within the San Mateo County Operational Area that hold alerting authority and sending rights. Each has its own protocols, staffing models, and levels of experience with alert and warning systems. Your job is to be the connective tissue—socializing our approach to A&W with operational area partners, building alignment across jurisdictions, and ensuring that when an alert goes out in this county, it is timely, accurate, actionable, and drives protective action.

You will brief city councils, law and fire chiefs with equal confidence. You will sit with an Incident Commander during a fast-moving wildfire and translate urgency into a message that saves lives. You will train authorized users on alerting platforms and hold the line on quality when others want to cut corners. And you will do all of this while representing a department that is changing the culture of emergency management in one of the most complex operational areas in the state.

 

What This Role Actually Involves

Partnership and Coordination (Primary Focus)

• Serve as the primary liaison to the 32 agencies across the Operational Area on all matters related to alert and warning, building relationships and driving alignment toward consistent A&W practices countywide.
• Brief alert and warning programs, standards, and best practices to diverse audiences—from city councils and boards of supervisors to law and fire chiefs, emergency managers, and community organizations—adapting your message for each.
• Coordinate monthly and recurring touchpoints with Operational Area partners to advance shared A&W goals, identify gaps, and troubleshoot challenges collaboratively.
• Represent SMC EM at stakeholder meetings, advisory committees, work groups, tabling events, and public-facing engagements at all levels of government.
• Facilitate training seminars and hands-on workshops for authorized users across jurisdictions on alerting platforms, protocols, and message crafting.

 

Alert Crafting and Operational Readiness

• Develop, review, and issue emergency alerts that drive protective action – messages that are clear, accurate, geographically targeted, accessible across languages, and calibrated to the threat. This includes understanding what makes an alert effective, not just how to press “send.”
• Maintain fluency across multiple alerting platforms including IPAWS, Wireless Emergency Alerts (WEA), the Emergency Alert System (EAS), mass notification systems, and reverse 9-1-1.
• Participate in a weekly on-call rotation, maintaining 24-hour readiness and responding to the field or Emergency Operations Center (EOC) during emergencies or disasters.
• Conduct regular testing and evaluation of A&W systems to ensure functionality, reliability, and interoperability across jurisdictions.
• Participate in after-action reviews and improvement planning to refine protocols based on lessons learned from exercises and real-world incidents.

 

Program Development and Standards

• Advance the County’s A&W program by developing and refining emergency notification standards, protocols, templates, and processes that serve as a model for the Operational Area.
• Assess existing community alert and warning programs for effectiveness, identify service gaps, and recommend evidence-based improvements – incorporating research on protective action decision-making, message design, and crisis communications.
• Coordinate with local, state, and federal agencies to ensure A&W system integration and interoperability, including IPAWS compliance and alignment with emerging federal guidance.
• Manage vendor services and contracts related to alerting platforms and notification systems.
• Review and update Operational Area alert and warning plans on a regular basis.
• Prepare reports, briefing materials, presentation decks, and other professional documents as needed.

 

Who We Are Looking For

The right person for this role is not just technically proficient in alerting systems – they understand the weight of what an alert means and the responsibility that comes with it. They know that a poorly crafted message can erode public trust, cause unnecessary panic, or worse, fail to prompt the protective action that saves lives.

We are looking for someone who combines operational skill with judgment, presence, and the relational ability to be credible across a complex Operational Area.

 

Mindset and Character

• Growth mindset. You are insatiably curious, always learning, and never satisfied with “the way we’ve always done it.”
• Willingness to ask for help when uncertain and to verify information before acting. In this work, getting it right matters more than getting it fast.
• Thrives under pressure. You can pivot, adapt, verify, and make sound decisions in rapidly evolving, high-consequence situations.
• Comfort with ambiguity. Emergency management rarely offers a clear playbook. You can operate effectively when the situation is messy, the information is incomplete, and the stakes are high.
• Integrity and courage. If you believe an alert is inaccurate or could cause harm, you speak up – even when it’s uncomfortable.

 

Knowledge and Experience

• Strong knowledge of IPAWS protocols and the broader alert and warning ecosystem, including WEA, EAS, and mass notification platforms.
• Demonstrated fluency using alerting platforms—not just awareness of them, but hands-on operational experience issuing, testing, or managing alerts.
• Understanding what makes an effective emergency alert: message design principles, protective action messaging, audience considerations, and the science behind how people receive and act on warnings.
• Familiarity with local, state, and federal regulations governing public alerts and emergency communications.
• Experience engaging diverse stakeholders including elected officials, public safety leaders, community organizations and adapting communications to the audience.
• Excellent written communication skills, including experience with reports, briefings, proposals, and professional presentations.
• Familiarity with the five Emergency Management Sections (Management, Operations, Planning, Logistics, Finance/Admin) and the Incident Command System.
• Completion of ICS Courses 100, 200, 700, and 800, or ability to complete within first 90 days.
• Completion of IS-247.C (IPAWS for Alert Originators) and IS-248 (IPAWS for the American Public), or ability to complete within first 90 days.
• A valid California Driver’s License.
• Ability to work across a wide variety of settings (field, office, EOC) and disciplines (law enforcement, fire services, emergency medical personnel).

 

Preferred but Not Required

• Master’s degree in emergency management, public administration, public affairs, crisis communication, homeland security, or a related field.
• Experience working across multiple jurisdictions or within a complex multi-agency operational environment.
• Knowledge of information technology related to emergency management, including radio communication systems and interoperability standards.
• Experience with grant writing, program budgeting, or contract management related to emergency communication systems.

 

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify:

• Education: Bachelors and Masters (preferred) degree from an accredited college or university in emergency management, public administration, communications, homeland security, or a related discipline.
• Experience: Minimum five (5) years of experience in alert and warning operations, emergency communications, or emergency/disaster planning and management in a public, military, or private organization.

 

Application/Examination

 

How to Apply

If you are interested in being considered for this position, please submit the following materials via email:

• Resume
• Cover letter with responses to the Supplemental Questions below (maximum 2 pages)

Supplemental Questions

1. Describe your hands-on experience with alert and warning systems and platforms. What role did you play in developing, issuing, or managing alerts and what did you learn about what makes an alert effective at driving protective action?
2. This role requires building alignment across 32 agencies with different levels of A&W experience and capacity. Describe a time you had to bring multiple organizations or stakeholders together around a shared standard or practice. What was your approach, and what did you learn?
3. Tell us about a time when you identified that information being communicated during an emergency or high-pressure situation was inaccurate or incomplete. What immediate steps did you take, and what did you put in place to prevent it from happening again?

Please include “SMC EM Coordinator – Alert & Warning - Unclassified” in the subject line of your email submission. Submit required materials electronically to:

Rick Reed, SMC EM Coordinator

Email: rreed1@smcgov.org

 

Important: APPLY IMMEDIATELY. Application materials will be reviewed as received, and qualified candidates will be contacted for an interview. This posting is open on a continuous basis and a selection may be made at any time. Submissions that do not include all required elements will not be considered. Application materials are only accepted via email.

 

About San Mateo County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California, serving a multitude of culturally, ethnically, and linguistically diverse communities.

 

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply.

 

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

 

Chet Overstreet, Analyst (03032026) (Q002)

Under general supervision, the Swim Instructor’s Aide assists in teaching swim lessons to persons of all ages. Some evening and weekend hours may be required. Mandatory pre-season in-service training sessions will be held in June.

 

DUTIES AND RESPONSIBILITIES

Assists in developing lesson plans for aquatic activities and helps maintain pool records, including program registrations and safety reports. Provides First Aid and CPR when necessary and aids in teaching swimming lessons to participants of all ages. Follows city policies and procedures and performs other assigned duties as required.

 

QUALIFICATIONS

Age Requirement:                                         

• At least 14 years of age

Experience:

• No prior experience necessary.
• Recommended exposure to swimming lessons instruction or working with young people in an organized environment and/or participation in the Junior Lifeguard program.

Knowledge of:           

• The City of Woodland’s Swim Lesson Program and basic pool policies and procedures.

Ability to:

• Communicate clearly, both in oral written forms.
• Collaborate well with colleagues and others encountered during work.
• Swim proficiently and showcase various swimming techniques. 

Certifications:

• Standard First Aid, CPR in adult, child, and infant (or equivalent)
• American Red Cross Water Safety Aide is recommended.
• Exposure to American Red Cross Lifeguard Training is desirable.

 

SALARY SCHEDULE

$16.90-$17.90 per hour, based on experience and years of service.

 

APPLICATION PROCESS FOR LIFEGUARD POSITIONS

The City of Woodland’s Community Services Department is accepting employment applications. This recruitment is Open Until Filled with first review of applications scheduled for Wednesday, April 8, 2026 at 4pm. 

 

LIMITED POSITIONS AVAILABLE

 

Applications must be submitted online or to the Woodland Community & Senior Center at 2001 East Street.

All these positions are temporary part-time. Temporary employees work no more than 130 hours per month AND 960 hours in a Fiscal Year.

The pay cycle is bi-weekly.  No other benefits compensations are provided except for worker's compensation coverage and sick leave.  Employees must contribute 1.45% of their salary to Medicare and 7.5% to a retirement plan under Federal Law.

 

THE ABILITY TO SPEAK AND UNDERSTAND SPANISH IS A DESIRABLE QUALIFICATION FOR ALL POSITIONS.

 

The City of Woodland hires only US citizens and individuals lawfully authorized to work in the United States.  The City of Woodland is an equal-opportunity employer.

The City of Dixon is recruiting qualified Lifeguard/Swim Instructor I/II applicants for the 2026 Aquatic season.

Under the direction of the Recreation Supervisor and Senior Lifeguard/Swim Instructor, Lifeguard/Swim Instructor performs a variety of duties to ensure the City of Dixon swimming pool is a safe and enjoyable aquatic facility. Supervises pool patrons, enforces pool rules, performs first aid and emergency rescues, instructs swim lessons, performs cashiering duties, leads recreational activities; performs related and other work as required.

Staff may be expected to work weekends and on fixed holidays.  Those who work on a City Holiday will earn 1 1/2 times their base hourly salary.

This position is subject to random controlled substance testing and/or breath alcohol testing.

Employment Processing: Those selected are subject to pre-employment drug testing and fingerprinting. In accordance with Federal law, an employee must provide proof of identity and proof that they may legally work in the United States.

Veteran's Preference Points: Veteran's Preference Points will be applied in accordance with the City's Personnel Rules & Regulations. A copy of the DD214 form must be filed at the time of application.

The City of Dixon is an EQUAL OPPORTUNITY EMPLOYER. 

Please do not reply to any emails coming from CalOpps at any time during this process as this correspondence does not come back to our agency.

Under general supervision, the Lifeguard provides a safe environment for all aquatic programs. The Lifeguard prevents loss of life or injury to patrons and regularly performs related maintenance duties. Some evening and weekend hours are required. Mandatory pre-season in-service training sessions will be held in June.

 

DUTIES AND RESPONSIBILITIES

Enforces pool rules and regulations; rescues individuals in distress and provides First Aid/CPR as needed; maintains pool records and reports, including program registrations and safety reports; adheres to City policies and procedures; and performs other assigned duties as required.

 

QUALIFICATIONS

Age Requirement:      

• At least 15 years of age.

Experience:    

• No prior experience is required.
• Recommended experience includes exposure to swimming lesson instruction, working with youth in an organized environment, participation in the Junior Lifeguard program, or experience as an Instructor's Aide or Lifeguard.

Knowledge of:           

• Familiarity with lifeguard rescue and life-saving techniques.
• The American Red Cross Learn to Swim Program and basic pool policies and procedures, or equivalent.

Ability to:       

• Demonstrate all lifeguard training skills effectively. 
• Swim proficiently and showcase various swimming techniques. 
• Communicate clearly in both oral and written forms. 
• Collaborate well with colleagues and others encountered during work.

Certifications:

• American Red Cross Lifeguard Training with CPR and First Aid (or equivalent)
• Ability to obtain training in First Aid for Public Safety Personnel (Title 22 equivalent)

 

SALARY SCHEDULE

$19.00 – $20.00 per hour based on experience and years of service.

 

APPLICATION PROCESS FOR LIFEGUARD/INSTRUCTOR POSITIONS

The City of Woodland’s Community Services Department is accepting employment applications.This recruitment is Open Until Filled with first review of applications scheduled for Wednesday, April 8, 2026 at 4pm.

 

LIMITED POSITIONS AVAILABLE

 

Applications must be submitted online or to the Woodland Community & Senior Center at 2001 East Street.

All of these positions are temporary part-time. Temporary employees work no more than 130 per month AND 960 hours in a Fiscal Year.

The pay cycle is bi-weekly.  No other benefits compensations are provided except for worker's compensation coverage and sick leave.  Employees must contribute 1.45% of their salary to Medicare and 7.5% to a retirement plan under Federal Law.

 

THE ABILITY TO SPEAK AND UNDERSTAND SPANISH IS A DESIRABLE QUALIFICATION FOR ALL POSITIONS.

 

The City of Woodland hires only US citizens and individuals lawfully authorized to work in the United States.  The City of Woodland is an equal opportunity employer

           

The Woodland Community Services Department is seeking applications for part-time Lifeguard / Instructor's Aide positions. Under general supervision, Lifeguards will provide a safe environment for all aquatic programs, help prevent loss of life or injury to patrons, and perform related maintenance duties as needed. Some evening and weekend hours are required, and mandatory pre-season in-service training sessions will take place in June.

 

DUTIES AND RESPONSIBILITIES

Enforces pool rules and regulations; rescues individuals in distress and provides First Aid/CPR as needed; maintains pool records and reports, including program registrations and safety reports; adheres to City policies and procedures; and performs other assigned duties as required.

 

QUALIFICATIONS

Age Requirement:      

• At least 15 years of age.

Experience:    

• No prior experience is required.
• Recommended experience includes exposure to swimming lesson instruction, working with youth in an organized environment, participation in the Junior Lifeguard program, or experience as an Instructor's Aide or Lifeguard.

Knowledge of:           

• Familiarity with lifeguard rescue and life-saving techniques.
• The American Red Cross Learn to Swim Program and basic pool policies and procedures, or equivalent.

Ability to:       

• Demonstrate all lifeguard training skills effectively. 
• Swim proficiently and showcase various swimming techniques. 
• Communicate clearly in both oral and written forms. 
• Collaborate well with colleagues and others encountered during work.

Certifications:

• American Red Cross Lifeguard Training with CPR and First Aid (or equivalent)
• Ability to obtain training in First Aid for Public Safety Personnel (Title 22 equivalent)

 

SALARY SCHEDULE

$18.00 - $19.00 per hour, based on experience and years of service.

 

APPLICATION PROCESS FOR LIFEGUARD POSITIONS

The City of Woodland’s Community Services Department is accepting employment applications.This recruitment is Open Until Filled with first review of applications scheduled for Wednesday, April 8, 2026 at 4pm.

 

LIMITED POSITIONS AVAILABLE

 

Applications must be submitted online or to the Woodland Community & Senior Center at 2001 East Street.

All these positions are temporary part-time. Temporary employees work no more than 130 hours per month AND 960 hours in a Fiscal Year.

The pay cycle is bi-weekly.  No other benefits compensations are provided except for worker's compensation coverage and sick leave.  Employees must contribute 1.45% of their salary to Medicare and 7.5% to a retirement plan under Federal Law.

 

THE ABILITY TO SPEAK AND UNDERSTAND SPANISH IS A DESIRABLE QUALIFICATION FOR ALL POSITIONS.

 

The City of Woodland hires only US citizens and individuals lawfully authorized to work in the United States.  The City of Woodland is an equal-opportunity employer.

Please apply online at https://www.calopps.org/burlingame/job-20674472.

 

THE DEPARTMENT
The Burlingame Police Department is a municipal, full service, community oriented department.  We offer a variety of investigative, preventative, and community policing programs to both protect and serve a community that spans five square miles and is home to more than 28,000 residents.

The Burlingame Police Department is divided into two divisions: Operations and Administration.  The force currently consists of 40 police officers, made up of the Chief of Police, 1 Captain, 2 Lieutenants, 6 Sergeants, 6 Corporals, 2 Inspectors, and 22 Patrol Officers.

We are active in county-wide law enforcement efforts by participating in the San Mateo County Gang Task Force, Avoid the 23 (DUI) Task Force, Narcotic Task Force Details, Alcohol Beverage Control Operations, Office of Traffic Safety grants and as Police Academy Training Officers.

POSITION
Burlingame Police Officers are responsible for preventing crime, arresting law violators, directing traffic, etc.  In that capacity, officers may also serve in special assignments such as K-9, detective, SWAT, hostage teams, FTO, and motorcycle patrol.

EXAMPLES OF DUTIES:

• Patrol various areas within the City by driving a police vehicle or by walking to prevent criminal activity, to enforce various laws, regulations, and codes.
• Respond to radio dispatched calls and reports to crime scenes or locations of disorder to protect life and property.
• Conduct investigations, gathers information and writes factual reports involving criminal activity, traffic accidents, suspicious activity, or other unusual incidents.
• Make arrests as necessary and writes report of all arrests made and activities performed.
• Interview and interrogate suspicious persons, suspects, and prisoners.
• Gather, mark, preserve, and record evidence in criminal or related matters; testify and present evidence in court.
• Serve warrants and subpoenas.
• Assist in the performance of special investigations and perform undercover and surveillance activities when necessary.

ESSENTIAL REQUIREMENTS:

Knowledge of:

• State laws, local regulations, ordinances, and codes including laws or arrest, current court decisions, General Police procedures and rules.
• Standard police broadcasting procedures and codes.
• Proper use of departmental firearms.
• Geography of the local area.

Ability to:

• Understand and carry out oral and written instructions.
• Read, comprehend, write, and speak English effectively.
• Write clear, concise and grammatically correct police reports.
• Observe, hear, remember, and record facts in writing.
• Interpret, explain, and apply laws and regulations.
• Analyze and judge situations/people accurately and adopt effective courses of action.
• Mediate confrontations including those encountered during family, neighborhood or work disputes, or civil disorders, controlling hostile people or groups.
• Be free of bias against race or ethnicity, gender, nationality, religion, disability, or sexual orientation.
• Exercise judgment in determining when to use force and to what degree.
• Build effective working relationships.
• Maintain contact and preserve good relations with the public; respond to requests and inquiries from the general public.
• Use sound conflict resolution and problem solving skills.
• Arrest persons with or without warrants and physically take into custody, guarding arrestee.
• Administer first aid and CPR.

Skills:

• Operation of police vehicle at high rates of speed during emergency situations.
• Use police vehicle radios as well as hand-held portables and use proper radio codes.
• Use hand-held and/or electronic equipment for drug and alcohol detection.
• Ability to process for and lift latent evidence.
• Finger print and take palm prints from arrestees.
• Use departmentally issued firearms safely and safety equipment.

EDUCATION & EXPERIENCE:

Candidates must be a US Citizen, at least 21 years of age on date of appointment, a US high school graduate (or GED equivalent), have no felony convictions or disqualifying criminal history.  Must be able to understand and carry out verbal and written instructions, read, comprehend, write, and speak English effectively.

Entry Level - Proof of completing the POST Written Test and Physical Agility Test with a passing score.

Lateral Police Officer - To be considered for a lateral Police Officer appointment, candidates must have prior experience as a sworn law enforcement officer within the past twelve (12) months, including the completion of the field training program and probation period with a law enforcement agency.

Applicants with more than a three year break in employment as a California Police Officer or who are an out-of-state Police Officer must provide evidence of successful completion of the CA Basic POST Course waiver process.

APPLICATION PROCEDURE:

Please apply online at https://www.calopps.org/burlingame/job-20674472.

 

SELECTION PROCESS:
Those most qualified candidates submitting the required documents in person to the Burlingame Police Department will be invited to participate in oral interviews and other elements of the selection process.

BACKGROUND REQUIREMENTS:
Finalists will be required to undergo a thorough background investigation and criminal/vehicle records check.  Employment offers are contingent upon passing a pre-employment physical/drug screen and psychological examination.  Past substance abuse and criminal activity may be grounds for disqualification but all candidates will be evaluated on a case-by-case basis.

 

Under the direct supervision of the Aquatic Supervisor and Aquatic Coordinator, the Pool Manager is responsible for overseeing pool activities and staff and managing the American Red Cross Learn-to-Swim Program. This position involves assigning work schedules to the staff. Some evening and weekend hours will be required. Additionally, training, pre-season preparation, and post-season evaluations will require extra time. Mandatory pre-season manager training and all staff in-service training sessions will be conducted before the season begins.

 

DUTIES AND RESPONSIBILITIES

Supervises activities, including, but not limited to, scheduling staff for all aquatic programming; enforces pool rules and regulations; supervises staff and participants; rescues persons in distress and renders First Aid /CPR when necessary; maintains pool records and reports, including program registration and safety reports; follows City policies and procedures; and performs other assigned duties, as required.

 

QUALIFICATIONS

Experience:    

• At least three (3) years prior experience as a Lifeguard or Instructor, including experience in supervising and organizing pool operations.

Knowledge of:

• Supervise aquatic staff and oversee daily aquatic activities. 
• Implement aquatic safety techniques and emergency protocols. 
• Manage customer relations, handle money, and enforce pool policies.

Ability to:       

• Demonstrate all skills required for Lifeguard Training.
• Swim proficiently and showcase various swimming techniques.
• Have experience in conflict resolution, particularly in interactions with peers in a work environment.
• Communicate clearly and effectively, both verbally and in writing.
• Collaborate with colleagues and others encountered during work.

Education and Certifications:

• High School Diploma
• American Red Cross Lifeguard Training with CPR and First Aid (or equivalent)
• American Red Cross Water Safety Instructor (or equivalent)
• Ability to obtain training in First Aid for Public Safety Personnel (Title 22 equivalent)
• American Red Cross Lifeguard Instructor Trainer certification is highly desirable

 

SALARY SCHEDULE

$21.50-$22.50 per hour, based on experience and years of service.

 

APPLICATION PROCESS FOR LIFEGUARD POSITIONS

The City of Woodland’s Community Services Department is accepting employment applications. This recruitment is Open Until Filled with first review of applications scheduled for Wednesday, April 8, 2026 at 4pm.

 

LIMITED POSITIONS AVAILABLE

 

Applications must be submitted online or to the Woodland Community & Senior Center at 2001 East Street.

All these positions are temporary part-time. Temporary employees work no more than 130 hours per month AND 960 hours in a Fiscal Year.

The pay cycle is bi-weekly.  No other benefits compensations are provided except for worker's compensation coverage and sick leave.  Employees must contribute 1.45% of their salary to Medicare and 7.5% to a retirement plan under Federal Law.

 

THE ABILITY TO SPEAK AND UNDERSTAND SPANISH IS A DESIRABLE QUALIFICATION FOR ALL POSITIONS.

 

The City of Woodland hires only US citizens and individuals lawfully authorized to work in the United States.  The City of Woodland is an equal-opportunity employer.

The City of San Mateo is currently taking applications for the position of Dispatcher. Being a police dispatcher is an exciting career opportunity for those who thrive in fast-paced and dynamic environments. As the critical link between the public and law enforcement, dispatchers play a vital role in ensuring community safety by coordinating emergency responses and providing essential support to officers in the field. This position offers the chance to make a real difference in people's lives every day while developing valuable skills in communication, multitasking, and problem-solving. If you are looking for a rewarding career that challenges you to stay calm under pressure and be a part of a dedicated team, consider becoming a police dispatcher.

 

This is a continuous recruitment. Applicants are added to the employment list if they meet the minimum qualifications. 

The Housing Authority of the County of San Mateo is pleased to announce its recruitment for the position of Office Specialist.

Reporting directly to one of the team Housing Programs Supervisors or a Manager, the Office Specialist performs a variety of routine to moderately difficult administrative and clerical support duties for assigned housing program(s) requiring knowledge of assigned programs’ procedures and operations; provides administrative support to management, supervisory, and program staff; composes and prepares correspondence and performs mathematical calculations and data entry; provides assistance for a wide variety of housing program assignments related to waitlist management, eligibility, case management, leasing, and other related program functions; provides information and assistance to staff, program participants, and the general public; and performs related duties, as assigned. 

DEPARTMENT

The Department of Housing (DOH) is in Belmont, California, and the Housing Authority of the County of San Mateo (HACSM) is a division within DOH. HACSM is 100% federally funded through the U.S. Department of Housing and Urban Development (HUD) and, with an annual budget of over $150 million, administers various Tenant-Based Voucher, Project-Based Voucher, and Permanent Supportive Housing (PSH) programs.  HACSM provides rental assistance to over 5,500 households, including people who are homeless, disabled, foster youth, and veterans. HACSM is one of the original 39 Moving To Work (MTW) agencies, creating activities such as landlord incentives and an affordable housing fund to assist with the costs of affordable housing development.

 

HACSM is a component unit of the County of San Mateo, but a separate entity that utilizes different case management and financial reporting systems from the County. HACSM has separate payroll and benefits from the County of San Mateo.  HACSM employees are not County employees.

The ideal candidate will have the skills and experience to successfully:

• Perform a variety of routine to moderately difficult administrative and clerical support duties for assigned housing programs.

• Provide administrative support to supervisory and program staff.

• Compose and prepare correspondence and distribute correspondence via email, regular mail, or DocuSign.

• Complete a high volume of data entry.

• Provide support for a wide variety of housing program assignments related to wait list management, initial or ongoing eligibility, case management, leasing, and/or other related program functions.

• Provide information and assistance to colleagues, program participants, and the public.

• Communicate effectively orally and in writing.

NOTE: A resume and cover letter are required to be considered for this position. Any application submitted without BOTH of these documents will be considered incomplete and will not advance in the recruitment process.
 

SALARY & BENEFITS

The annual salary range is $76,564 - $95,586.

HACSM offers an excellent benefits package that is available to spouses, domestic partners, and other dependents. 

 

Retirement

All permanent HACSM employees are covered under two defined contribution plans: 

• A mandatory participation 403(b) plan that receives contributions from both the employer and employees. For Management employees in the 403(b) plan, the employer contributes 14 percent of salary per pay period. This amount represents the total payment due to the plan on behalf of the employees.

• A 457 Deferred Compensation plan in which employees participate on a voluntary basis. Employee contributions are governed by the 457 Plan description.

 

Paid Leave

• Employees accrue four vacation hours per biweekly pay period during the first five years of continuous service. The accrual rate increases every five years of continued service.  

• Employees accrue 3.7 sick leave hours per biweekly pay period. 

• 13 paid holidays/year. 

• Management employees accrue five (5) hours of administrative leave each pay period. No more than 260 hours of such administrative leave may be accumulated at any one time. On an annual basis, management employees can convert 50 percent of their current administrative leave balance for a cash payment.

 

Health and Wellness

• Employee contributions for health, dental, and vision insurance is 12 percent of the Kaiser premium. *Kaiser is the only option for new employees. 

• $75,000 Life Insurance for employees.

• Long Term Disability Insurance

 

SAN MATEO COUNTY

San Mateo County provides a picturesque setting, combined with an incredible array of activities which truly represent the California lifestyle at its finest. Bordered on the west by the majestic Pacific Ocean, to the north by San Francisco, to the east by the scenic San Francisco Bay, and to the south by the heartland of the world-famous Silicon Valley, San Mateo County offers a wide range of economic opportunities, recreational pursuits, and lifestyle opportunities. The 752,000 residents of the County enjoy a diverse, multi-cultural citizenry, cosmopolitan ambiance, temperate climate, clean air, rural open space, and a geographic location in the heart of the San Francisco Bay Area.

 

 

Examples Of Duties

 

Duties may include, but are not limited to, the following:

• Performs a wide variety of administrative and clerical support tasks essential to the effective and efficient delivery of services for the assigned program(s), requiring knowledge of assigned program operations and regulations.

• Notifies applicants and recipients of programs, processes, procedures, and/or application status; initiates the application and/or recertification process by preparing and sending application/recertification packets, correspondence, and requests for information/verification required to determine eligibility; schedules briefings and appointments for program staff; and updates applicant/participant eligibility within applicable systems.

• Receives and reviews various documents requiring knowledge of assigned program(s), which may include applications, contracts, agreements, correspondence, and periodic reports; reviews for completeness and compliance with program rules and regulations.

• Processes assigned tasks and case actions as directed by Housing Programs Specialists, Housing Inspectors, and/or supervisory staff; performs data entry and updates information in the case management system; within established parameters, verifies eligibility determinations; reviews, generates, and sends correspondence to applicants, participants, and/or landlords related to case action(s).

• Prepares, maintains, verifies, updates, revises, and/or sends out electronic and physical documents, records, reports, files, forms, application packets, and recertification packets; resolves information discrepancies; and enters information into, maintains, monitors, and/or updates documents, databases, online systems, and software. 

• Assist with the new contract process, which includes processing Request for Tenancy Approval (RFTA), conducting rent reasonableness, determining affordability, calculating landlord incentives, and generating and reviewing the Housing Assistance Payments (HAP) contract with lease agreement according to established guidelines.  

• Schedules and coordinates property inspections, working closely with HACSM and contract staff, applicants and/or participants, and property owners/landlords; tracks scheduled inspections and inspection results; performs data entry and maintains inspection records.

• Logs, tracks, maintains, and updates detailed and accurate records for various housing program waitlists; maintains accurate applicant, participant, and property owner records.   

• Explains and interprets regulations, policies, procedures, systems, rules, and responds to inquiries and complaints.  

• Inputs and retrieves data into various HACSM and/or state/federal software applications and database systems; maintains program and/or department-specific systems and databases.  

• Answers incoming telephone calls and e-mails; replies to voicemail and e-mail messages.

• Assembles and reviews data and information for various records and reports.

• Serves as a liaison to HACSM staff, program applicants and participants, stakeholders, and landlords; coordinates and schedules meetings and facilitates completion of required program forms, documents, and contracts.

• Observes and complies with all HACSM and mandated safety rules, regulations, and protocols.

• Performs related duties as required.

 

Qualifications

 

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is:

 

Equivalent to completion of the twelfth (12th) grade and two (2) years of experience providing varied clerical and administrative support involving public contact, recordkeeping, data entry, and document production.

 

Knowledge of:

• General office business and administrative practices.

• Operations, services, programs, policies, procedures, and processes of the assigned program or division.   

• Policies, technical processes, and procedures related to HACSM and assigned programs.

• Principles and practices of sound business communication.

• Record-keeping principles and procedures.

• Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.

• HACSM and mandated safety rules, regulations, and protocols.

• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and HACSM staff.

• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.

• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

• Business arithmetic.

 

Skill / Ability to:

• Perform a diverse range of office and administrative tasks in support of assigned programs. 

• Prepare and type a variety of documents and forms using correct punctuation and grammar. 

• Provide varied and responsible office administrative work requiring the use of tact and discretion.

• Demonstrate responsibility when handling sensitive matters or confidential documents. 

• Enter and retrieve data from a computer system and prepare written materials with enough speed and accuracy to perform the work.

• Respond to and effectively prioritize multiple phone calls and other requests for service.

• Make accurate arithmetic calculations.

• Compose correspondence and reports independently or from brief instructions.

• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.

• Maintain accurate records and files.

• Effectively represent the department and HACSM in meetings with governmental agencies; community groups; various business, professional, and regulatory organizations; and in meetings with individuals.

• Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.

• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.

• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.

• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.

 

Application/Examination

 

Open. Anyone may apply.

To apply for this exciting career opportunity, the following materials must be submitted online at https://jobs.smcgov.org 

A complete application packet will consist of:

• The County of San Mateo Employment Application Form
• A Resume (Please attach to your online application)
• A Detailed cover letter (Please attach to your online application) that discusses the following topics:

         1. The administrative experience and skills that prepare you to succeed in this role.

         2. Housing Authorities often work with diverse populations. How do you ensure respectful, clear, and effective communication with individuals from different backgrounds?

Electronic confirmation acknowledging receipt of your application materials will be forwarded to you upon receipt of your application materials. Resumes submitted via email will not be accepted.

The selection process will consist of an application screening based on the candidates’ experience. Candidates who pass the application screening will be invited to a panel interview. 

Tentative Recruitment Timeline 

Close Recruitment: Friday, April 3, 2026, 11:59 PM PST 
Panel Interviews: TBD

 

Note: Although the County is conducting the recruitment with the Housing Authority, this position is not a County position.

 

At the County of Mateo and in the Housing Authority, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community’s needs.  

We are proud to be Equal Employment Opportunity Employers.

 

 

For questions about this position or the selection process, please contact Sedrick Dixon at sdixon@smcgov.org 

Open Until Filled-Apply Immediately

Interviews: TBD

Resumes are not accepted in lieu of completing a city application.

 

DEFINITION
Under general direction, performs complex and responsible technical and clerical work for the Director of Human Resources and as administrative support to the City's Human Resources Department. Completes related work as required.

DISTINGUISHING CHARACTERISTICS
An incumbent in this position is a Human Resources generalist performing a wide range of personnel assignments in administering and processing health and welfare benefits; managing the administrative duties associated with the Personnel Board and overseeing the preparation and management of all employee requisition and action forms; managing the office and providing administrative support to the Director of Human Resources, Assistant to the Director of Human Resources, Senior Management Analyst, the Human Resources Analyst(s) and Human Resources Specialist(s).

EXAMPLES OF DUTIES
Including but not limited to maintaining frequent, sensitive and critical contacts with public and private agencies, other departments, professionals and officials; transmits information, decisions and directives. Answers inquiries by phone or email; investigates and resolves complaints or provides information, explains departmental or City procedures; exercises judgment in giving information and proper disposition of problems; composes correspondence and prepares reports. Maintains and files employees' personnel records and other departmental records; provides information to employees regarding benefits. Screens telephone calls and visitors; receives, screens and routes incoming mail for appropriate action and follows up on its disposition; arranges for meetings and conferences and assists in providing material on information to be discussed. Interprets and apply rules and regulations of the classified service. Keeps abreast of pertinent information and changes in City procedures and regulations.

Prepares inter-office memoranda and requisition forms; elicits employee evaluation forms for all departments by preparing and transmitting initial forms. Manages performance appraisal forms for distribution in accordance with established procedures. Serves as Assistant for the Personnel Board, other related meetings, and disciplinary and appeal hearings by collecting, preparing, and sending agendas, taking and transcribing minutes, and typing and distributing minutes and other material. Processes and manages distribution retiree health reimbursement checks. Administers Department of Motor Vehicles (DMV) Pull Program, tracks employee driving records and issues quarterly department list of commercial drivers’ medical expirations. May assist in responding to internal and external surveys. May assist department personnel with data entry on applicant tracking program, proctoring Civil Service examinations, in administering certification of active Civil Service Employment Lists using applicant tracking program, and assists with City-wide events. Processes employee separations and cafeteria plan worksheets, enters employee information into ERP system, tracks employee trainings; and processes invoices.

Provides support to the Director of Human Resources, Assistant to the Director of Human Resources, Senior Management Analyst, Human Resources Analyst(s) and Human Resources Specialist(s). Administers the documentation requirements of the 1986 Immigration and Control Act. Prepares and processes required Human Resources’ forms, such as new employee forms and employee Action Forms. Assists with preparation and publication of the employee newsletter. Maintains and orders office supplies and other duties as assigned.

MINIMUM REQUIREMENTS

Ability to: Communicates effectively both orally and in writing; speaks to and direct large groups; Interacts positively and cooperate with co-workers, responds politely to customers, works as a team member, functions under demanding time pressure, responds in a positive manner to supervision, attends work and perform duties on a regular and consistent basis. Understands and applies instructions, rules, regulations and policies including the City’s Rules and Regulations of the Classified Service; analyzes, processes and schedules detailed work accurately; learns, understands, and communicates employee benefit parameters and regulations, learns and uses Microsoft Office Suite applications, Human Resources Information System (HRIS), applicant tracking system and other City software programs. Transcribes proceedings at meetings of commissions, boards or special committees; exercises good judgment in matters of a confidential nature; works independently in absence of supervision.

Knowledge of: Appropriate English grammar and spelling; current office equipment and methods including operation of computer programs, including advanced, competent use of Microsoft Word; record keeping and organizational practices; basic arithmetic; and certain federal, state and municipal personnel regulations.

Education: Graduation from high school or equivalent and an Associate of Arts (AA) degree.

Experience: A minimum of two years of experience in administrative and Human Resources technical work that involved regular contact with the public.

License: Possession of a valid Class C California Driver's License.