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If you enjoy working hard in a beautiful outdoor environment with a group of like-minded people, we invite you to apply for the position of Fleet Services Specialist at Midpeninsula Regional Open Space District (Midpen). Enjoy the outdoors while being responsible for the management of the District’s vehicle and equipment fleet used in the construction, maintenance, restoration and repair of public trails and rural roads in the foothills and ridges of the Santa Cruz Mountains.  The Fleet Services Specialist is a skilled and forward thinking professional with fleet management expertise, strong budgeting and administrative skills, regulatory compliance experience, and a passion for innovative fleet management solutions.  The anticipated start date for this position is December 2025.

About Midpen: Midpen helps plants, animals and people thrive throughout the greater Santa Cruz Mountains region by preserving a greenbelt of more than 70,000 acres of public open space with 250 miles of trails in 27 extraordinary preserves, permanently protected for natural resource conservation and ecologically sensitive public enjoyment and education. Midpen is a public agency with a focused mission that guides our work, and where every employee makes an impact.  If you are looking for an outstanding opportunity to contribute to the legacy of open space protection, natural resource restoration and outdoor recreation, working with an incredible team of like-minded colleagues, we invite you to apply for this position!  At Midpen, we believe open space is for all. Our public lands are shared spaces provided for the community by the community. All people, regardless of background, deserve respect, dignity, safety, and a sense of belonging. Midpen welcomes all people to enjoy the public open space preserves we hold in trust, supporting the mental, physical, and social well-being of our region.

About the Position: The Fleet Services Specialist will oversee the full cycle of our vehicle and equipment fleet, from budgeting and acquisition to maintenance, compliance, and replacement.  This position plays a critical role in ensuring safe, reliable, and sustainable fleet operations by managing contracts, developing specifications, coordinating repairs, and leading asset management strategies.  The ideal candidate will bring strong technical expertise in fleet and equipment maintenance, proven experience with budgeting and program administration, skilled at ensuring regulatory compliance, and the ability to evaluate fleet needs and recommend cost effective solutions.

Strong communication, collaboration, interpersonal and problem-solving skills are essential for the position.

A Few Reasons Why You May Love This Job

• Collaborative work that directly supports Midpen’s mission to protect and restore the natural environment and contributes to providing nature’s benefits to everyone
• You’ll be part of a talented and dynamic team of bright, energetic, and motivated professionals with a passion for the outdoors, trails, and preserving open space
• Excellent employee benefits, including medical, dental, vision, tuition reimbursement, and a retirement pension through California Public Employees Retirement System (CalPERS)

Education & Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent to an associate degree in fleet management, business administration, public administration, or a closely related field and four (4) years of full-time experience in administration of a fleet or equipment maintenance program or facility, including at least one year at a lead or supervisory level.

Licenses and Certifications:

• Possession of a valid California Driver’s License.

Work Environment:  This full time position is part of the Facilities & Fleet Department at Midpen’s Administrative Office in Los Altos, California. Midpen offers a hybrid office/telecommute work schedule for this position following successful onboarding, and may be eligible for a 9/80 schedule.  To meet service needs, three days of working on-site is required per week – set days are Tuesdays, Wednesdays and Thursdays in the office. The Fleet Services Specialist will often meet with Midpen staff in the district field offices.  Employees may work in the field and occasionally be exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, or road hazards. Must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

Midpen reserves the right to limit or deny off-duty employment or business ownership which creates a conflict of interest or an incompatibility with District employment. Information can be found in the Personnel Policies and Procedures Manual Section 4.13 Off-Duty Employment and Business Ownership.

Benefits: Midpen provides a competitive benefits package including health, life and disability insurance, CalPERS pension and paid leaves.

Apply online at CalOpps.org.

Application deadline is Sunday, October 19, 2025.  Applicants with the most relevant experience and qualifications suitable for the position will be contacted for an interview.

The following application items are required to be considered*:

1. Fully completed CalOpps employment application 

2. Cover letter 

3. Resume 

4. Supplemental question responses

*Incomplete CalOpps employment applications, or applications without the required application items listed here, will not be considered for the position.

Recruitment Timeline (We are unable to accommodate individual schedules):

First interview (virtual): Tuesday, October 28, 2025 

Final interview/Written Exercise (in-person): Tuesday, November 4, 2025

A note to applicants who currently live outside of the San Francisco Bay Area: before committing to the application process, and if you haven’t done so already, we suggest evaluating the feasibility of relocation. We recommend researching the cost of living in the San Francisco Bay Area, the cost to relocate, and typical commute times to Los Altos from outlying areas.

 

VTA's Technology Department is seeking an enthusiastic, team-player and customer-focused Senior Information Systems Analyst to join our team! This individual will provide Tier-3 technical assistance and leadership in helping establish a robust IT asset management and ticketing system to streamline the daily operations of a dynamic IT department.

What You’ll Be Doing
Definition
Under direction, the Senior Information Systems Analyst leads and participates in the work of staff responsible for providing technical and analytical support to VTA computer information systems and computer servers.

Distinguishing Characteristics
This is the advanced journey level in the Information Systems Analyst series.  Positions at this level are distinguished from other classes within the series by the level of responsibility assumed and the complexity of duties assigned. The Senior Information Systems Analyst performs project lead functions including assigning work, delegating assignments, and reviewing the work of others and keeping the supervisor updated.

Incumbents at this level perform the most difficult and responsible types of duties assigned to classes within this series including serving as a project lead over staff responsible for maintaining VTA's computer information systems and computer servers, researching and recommending new hardware and software components, and providing related support to the users.  Incumbents at this level are fully trained in all procedures related to assigned area of responsibility.

This class is distinguished from the higher-level classifications of Information Systems Supervisor and Technology Infrastructure Supervisor in that the supervisory classifications are responsible for full supervisory activities over a major section in the Technology Department.
 

Minimum Qualifications
Employment Standards
Sufficient training, education, and experience maintaining computer information systems and computer servers to demonstrate possession of the required knowledge, skills, and abilities.

Development of the required knowledge, skills, and abilities is typically obtained through a combination of training and experience equivalent to graduation from an accredited college or university with a four-year degree in computer science or a related field, and four (4) years of responsible experience performing technical and analytical tasks in support of computer information systems and computer servers. (Additional applicable experience with technical and analytical tasks in support of computer information systems and computer servers substitutes for college on a year for year basis.)

 

Knowledge of:

• Operational characteristics of computer information systems and computer servers;
• Methods and techniques for troubleshooting a variety of information systems operations and maintenance problems and concerns;
• Principles and practices of maintaining information systems including thin client or virtual desk top solutions;
• Computer system security and information systems security practices;
• Techniques and methods of installing computer hardware and software;
• Advanced support of client software (MS – Office, Adobe products, email, and /or browsers, etc.);
• Advanced support and troubleshooting of personal computers, laptops, printers, monitors, AV equipment, multifunctional devices, and related peripheral equipment;
• Advanced support of tablet and/or related mobile computing devices;
• Project procurement process in the public sector;
• Methods and techniques for assessing the cost effectiveness of system enhancements and modifications;
• Work planning and project management techniques;
• Principles and practices of lead supervision and training.

Ability to:

• Lead and direct the work of subordinate personnel;
• Perform basic project administration  activities in leading a cross functional team;
• Work closely with system users to assess problems, needs, and concerns;
• Perform the most difficult technical and analytical tasks in support of the VTA's servers, information systems, and computer servers;
• Multitask with a strong attention to detail and shift from one project to another when priorities change;
• Prepare and present comprehensive and clear reports and recommendations;
• Research and recommend new hardware and software components consistent with the needs of system users and the policies and priorities of the VTA;
• Analyze and assess cost effectiveness of system improvements and enhancements;
• Meet schedules and timelines;
• Organize, administer  and create meeting agendas and notes for work units;
• Administer a helpdesk ticketing systems and desktop inventory system;
• Train customers, staff, and others, as needed;
• Prioritize complex and demanding workloads and team schedules;
• Work irregular hours, weekends, and holidays;
• Work on call (24/7/365);
• Keep current with changes within functional area, such as methods, practices, and technology;
• Organize work and manage time effectively;
• Establish and maintain cooperative working relationships with those contacted in the course of work.

 

About the Technology Department
VTA’s Technology Department drives innovation and excellence, providing top-notch, cost-effective tech services and solutions. They support cutting-edge technology, including computers, CCTV, audio/visual systems, ERP, records management, communications, web applications, and enterprise infrastructure. The team plays a crucial role in integrating technology through strategic planning, training, and consulting while managing high-speed, reliable wired and wireless networks and secure information systems. The Program Management Office, Technology Working Group, and Technology Steering Committee ensure all new projects align with VTA’s mission.

About VTA
The Santa Clara Valley Transportation Authority employs more than 2,000 people dedicated to providing solutions that move Silicon Valley. Unique among transportation organizations in the San Francisco Bay Area, VTA is Santa Clara County’s authority for transit development and operations (light rail and bus), congestion management, transportation-related funding, highway design and construction, real estate and transit-oriented development, and bicycle and pedestrian planning. With local, state, and federal partners, VTA works to innovate the way Silicon Valley moves and provide mobility solutions for all. 

Santa Clara Valley Transportation Authority (VTA) is an independent special district that provides sustainable, accessible, community-focused transportation options that are innovative, environmentally responsible, and promote the vitality of our region.

VTA provides bus, light rail, and paratransit services, as well as participates as a funding partner in regional rail service including Caltrain, Capitol Corridor, and the Altamont Corridor Express.

As the county’s congestion management agency, VTA is responsible for countywide transportation planning, including congestion management, design and construction of specific highway, pedestrian, and bicycle improvement projects, as well as promotion of transit oriented development.

VTA provides these services throughout the county, including Campbell, Cupertino, Gilroy, Los Altos, Los Altos Hills, Los Gatos, Milpitas, Monte Sereno, Morgan Hill, Mountain View, Palo Alto, San Jose, Santa Clara, Saratoga and Sunnyvale. VTA continually builds partnerships to deliver transportation solutions that meet the evolving mobility needs of Santa Clara County.

As we continue to implement our VTA Forward Plan, we aim to strengthen and increase our workforce to take on future opportunities and challenges by elevating our people and our services.

For more information about our VTA Forward Plan, visit: https://www.vta.org/VTAForward

Family-Friendly Workplace Certification Program (FFWCP)
The County of Santa Clara FFWCP recognizes VTA as a business that creates supportive workplaces for employees and their families.

Family-friendly workplaces improve health outcomes and job satisfaction for employees and increase work productivity and retention for employers. Employers can create a family-friendly workplace by meeting and exceeding state and federal employment laws relating to parental leave, lactation accommodation, and work/family balance.

An exciting opportunity is now open. 

 

Resident Services Coordinator 

$39.65 - 53.13 per hour 

($82,472 - $110,510.40/year) 

 

Opening Date: 9/19/25 

Closing Date: 10/3/25 

 

Are you interested in making an impact? The Santa Clara County Housing Authority (SCCHA) is the county’s largest provider of affordable housing, and envisions a future where we, as an organization, become a relevant community leader, expanding our commitment to increasing the supply of safe and affordable living environments for low-income families.     

How You Will Make an Impact:  

The Santa Clara County Housing Authority (SCCHA) is committed to enhancing the lives of our residents through innovative services and strong community connections. We believe in the power of collaboration and outreach to foster vibrant, supportive environments.  

The Resident Services Coordinator conducts programming to support residents living in affordable housing communities through resource navigation, event and workshop planning, and stakeholder collaboration. Programs to facilitate or coordinate may include: food distribution events, coffee socials, budgeting workshop, walking groups, fall prevention classes, parenting classes, resident surveys, and others. Coordinators will also provide 1-on-1 assistance to residents to connect them to local resources and public benefits. 

 

A coordinator will provide services to 2 or more properties that house families, seniors, single adults, special needs, and/or permanent supportive housing residents.  

 

Work schedule 

SCCHA staff work on a 9/80 schedule. 80 hours of work are compressed in a 9-day period, with every other Friday as a day off.  Resident Service Coordinators will be onsite at the properties or at the office 4 days a week depending on the number of properties assigned. There is an option to work remotely on the working Fridays. 

 

This position will require some evening and weekend hours.  Come join our team! 

 

What Our Team Is Looking For:  

Any equivalent combination of education and/or experience likely to provide the required core competencies may be considered. A typical combination that is qualifying may include:  

• An associate degree in sociology, social work, business administration, public administration, career planning or related field; and 

• Three (3) years of increasingly responsible experience administering or supporting the administration of resident services and/or community outreach programs in a government or non-profit agency.  

• Possession of a valid California Driver's License and satisfactory driving record at the time of appointment is required as a condition of initial and continued employment only if the operation of a vehicle, rather than the employee's ability to get to/from various work locations in a timely manner, is necessary to perform the essential functions of the position. 

 

An exciting opportunity is now open! 

Risk Analyst 

Opening Date: September 19, 2025 

Applicant Review: October 23, 2025 

Closing Date: Until filled 

$100,485.58 - $134,660.50 Annually 

The Santa Clara County Housing Authority (SCCHA) is the county’s largest provider of affordable housing, helping make rental housing safe and affordable for approximately 20,000 low-income households. 

How You Will Make an Impact: 

The Santa Clara County Housing Authority (SCCHA) is seeking a Risk Analyst to join our highly collaborative and dedicated team in advancing the Housing Authority’s risk management and insurance programs. We strive to create an environment where all team members can contribute to growth and innovation. 

 

The Risk Analyst will have the opportunity to expand their expertise in risk management, insurance programs, and property mitigation. They will also gain experience in policy development, analytical research, and strategic planning, providing a comprehensive approach to risk management. The Risk Analyst will evaluate, design, and coordinate SCCHA’s risk management efforts, including insurance programs, property and construction risk, and claims management programs. They will help evaluate, manage, and mitigate risks across all agency functions and departments, including physical property and residential real estate, information technology, human resources, capital improvement, and new construction projects. 

In the first year, the Risk Analyst will improve claims/incident report protocols, evaluate and enhance SCCHA’s existing risk management and insurance programs, including researching insurance options in the face of rising insurance costs, and administer SCCHA’s insurance policies and manage insurance-related claims and negotiations. 

 

The ideal candidate will have: 

• Knowledge of federal, state, and local laws and regulations related to insurance and risk management. 

• Proficiency in risk management software and tools. 

• Strong communication and interpersonal skills. 

• Ability to work effectively with diverse stakeholders. 

• Excellent analytical and problem-solving abilities. 

• High level of organization and attention to detail. 

 

What Our Team Is Looking For:  

Any equivalent combination of education and/or experience likely to provide the required core competencies may be considered. A typical combination that is qualifying may include:  

• A bachelor’s degree from an accredited four-year college or university in a related field with a major coursework in risk management, business or public administration or a closely related field; and 

• Three (3) years of increasingly responsible professional experience analyzing, administering, and managing property and casualty liability, risk, and loss control, or closely related insurance activities. 

• Certification as an Associate of Risk Management (ARM) or proof of working towards such certification is highly desirable. 

• Possession of a valid California Driver's License and satisfactory driving record at the time of appointment is required as a condition of initial and continued employment to perform the essential functions of the position. 

 

Our Ideal Candidate:  

The successful candidate will join a dynamic team of professionals and will possess the following skills: 

• Customer/Resident Service – values and recognizes the needs of both internal and external customers and residents. 

• Initiative – proactively seeks solutions to resolve challenges.  

• Exceptional Communicator – expresses ideas clearly and concisely and values the diversity and differences brought by others to build and maintain interpersonal relationships. 

• Teamwork – enjoys working collaboratively with others and problem-solving. 

• Judgement & Decision Making – a critical thinker and problem solver. Makes decisions in compliance with the law and SCCHA policies.  

 

For a detailed description of the position's essential functions, please click HERE. 

     

 

Joint Firefighter Recruitment Process Coming Next Week!

The Auburn Fire Department and Placer Hills Fire Protection District are partnering on a joint recruitment process for Firefighter. We're testing once to create employments list for each agency, and successful candidates can be placed on one list, or both.

We'll send out an email notice with the application link once the posting is live.

• Subscribe to receive notification!

 

Important Information

Both the AFD and PHFD have department-specific minimum requirements. Candidates will need to meet the qualifications for at least one department to be considered. Update your resume and prepare PDF files of your certifications!

These departments have great compensation and benefit packages including retirement, health, and special pays. Full details will be available on the recruitment announcement.

Valley Water is searching for top-tier candidates to fill this exciting opportunity. Internal candidates will receive first consideration.

Overview:

To perform the most complex technical and/or administrative assignments in the analysis, policy development, implementation and administration of water supply and/or resource management work; to serve as a lead coordinator, facilitator, and/or contributor for complex water supply projects and analysis related to Bay-Delta issues affecting Valley Water's imported water supplies; to coordinate with external agencies as well as Valley Water's internal divisions/units on communication and planning efforts and to perform related work as assigned. May serve in a supervisory role depending on business need. 

Our Commitment: 
We are committed to building and sustaining a working environment where all individuals are respected and valued. We believe every member of our team brings unique perspectives that enhance our ability to serve the public effectively. By fostering a workplace with employees from the communities we serve, we broaden our collective understanding of the world around us and strengthen our mission to equitably provide safe, clean water, natural flood protections, and environmental stewardship.

About Valley Water:
Valley Water is a public agency with an operating and capital budget of $964 million, and over 900 employees. With headquarters in San José, Valley Water provides water supply, enhances streams and watersheds through creek restoration and habitat protection, provides flood protection for homes, schools, businesses and roadways, and partners with other agencies to provide trails and open space for the community.

 

Key Responsibilities include, but are not limited to:

• Participation in or leading the development of new water supply and conveyance projects, such as the Delta Conveyance Project and new storage projects.
• Protect Valley Water’s water supply reliability as they may be affected by regulatory and policy processes affecting State and federal project operations. 
• Representing the District in forums discussing water quality, ecosystem conservation, and environmental and water supply planning processes.
• Providing technical support to analyze State and Federal water project operations and development of transfer and exchange agreements.
• Coordinating with Valley Water communication staff on messaging and public outreach efforts.
• Supporting State and federal agency and public water agency collaborative processes.
• Planning, directing, coordinating and participating in studies related to imported water management and Valley Water water supply planning. 
• As requested, plan, direct, coordinate and participate in studies related to imported water management, protection of existing imported water resources, and possible identification of expanded imported water resources, including participation in new and ongoing water supply projects. 
• Coordinate with District planners to evaluate other related plans and objectives to ensure that the information necessary for determining strategic directions related to water resource planning is available to District management.

Ideal Candidate's Background Includes:

Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below.

Ideal Experience:

• Six (6) years of professional level experience with responsibility for compliance with environmental permitting, water supply or environmental planning, natural resources management, or hydrogeology.
• Experience working with external agencies (governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations).
• Experience reviewing/commenting on water supply contracts, water supply planning documents, environmental review documents, legal documents, and/or legislation.
• Experience working with a public water utility is desirable.

Ideal Skills and Abilities:

• Ability to learn and adapt to new challenges that may involve the integration of technical, political, and legal issues.
• Strong analytical and creative thinking skills.
• Ability to proactively work towards solving problems.
• Ability to work effectively and collaboratively with others.
• Able to take initiative and demonstrate leadership while exercising judgment. 
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to utilize knowledge and experience to build strong relationships and trust both internally and externally.
• Has excellent writing and verbal communication skills.

Ideal Knowledge:

• Experience with operations, regulation, legislation, and related issues associated with the state and federal water supply systems. 
• Experience reviewing/commenting on water supply contracts, water supply planning documents, environmental review documents, legal documents, and/or legislation.
• Knowledge of regulations affecting State and federal water supply operations and relation to aquatic ecosystems.
• Experience working with external agencies (governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations). 
• Experience working with a public water utility. 
• Ability to evaluate computer models.
• Knowledge of master planning.

Ideal Training and Education:

Graduation from an accredited four-year college or university with major coursework in water resources management, environmental engineering, natural resources management, biological or natural sciences or a related field.

 

Required License or Certificate

Possession of, or ability to obtain, an appropriate, valid California driver's license. Individuals who do not meet the driver's license requirement due to a disability will be considered for a reasonable accommodation on a case-by-case basis.

To review the Classification Specification, please click here (Download PDF reader)

Imported Water Unit (Position Code 132)
Valley Water Telework Program: Eligibility for telework will depend on the type of work performed, operational needs, and the ability for the employee to perform the essential functions of their job duties while teleworking. Employment with Valley Water requires employees to live within 150 miles of their primary physical work location located in San Jose, California by their start date. 

 

This position is eligible for a hybrid telework schedule, typically working 40% remote and 60% onsite.

Valley Water is searching for top-tier candidates to fill this exciting opportunity. Internal candidates will receive first consideration.

Overview:

The Senior Management Analyst in Valley Water’s Purchasing and Contracts Unit is responsible for managing the procurement of professional services and consultant contracts that are essential to the agency’s operations and capital programs. This position ensures compliance with organizational policies, public procurement laws, and industry best practices throughout the full contract lifecycle—from solicitation through negotiation, award, and contract administration.

The role works closely with internal stakeholders to assess needs, conduct market research, develop procurement strategies, prepare solicitation documents, facilitate contract negotiations, and administer contracts. In addition, the Senior Management Analyst supports process improvement initiatives, oversees procurement system data and reporting, and provides strategic recommendations to ensure transparency, accountability, and best value in all purchasing and contract activities.

Our Commitment: 
We are committed to building and sustaining a working environment where all individuals are respected and valued. We believe every member of our team brings unique perspectives that enhance our ability to serve the public effectively. By fostering a workplace with employees from the communities we serve, we broaden our collective understanding of the world around us and strengthen our mission to equitably provide safe, clean water, natural flood protection, and environmental stewardship.

About Valley Water:
Valley Water is a public agency with an operating and capital budget of $964 million, and over 900 employees. With headquarters in San José, Valley Water provides water supply, enhances streams and watersheds through creek restoration and habitat protection, provides flood protection for homes, schools, businesses and roadways, and partners with other agencies to provide trails and open space for the community.

 

Key Responsibilities include, but are not limited to:

• Manage procurement activities, including the development and advertisement of solicitations while coordinating with project teams and stakeholders across the organization.
• Administer contracting functions such as drafting, reviewing, negotiating, and amending contracts and agreements.
• Support procurement process improvements to streamline purchasing and contracting operations and ensure compliance with best practices.
• Oversee procurement system processes, including encumbering funds, updating contract data, and generating reports to support financial and operational oversight.

Ideal Candidate's Background Includes:

Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below.

Ideal Experience:

• Five (5) years of progressively responsible experience in procurement, contracting, or closely related administrative, operational, or financial analysis work involving complex issues.

Ideal Skills and Abilities:

• Train, organize, assign, and review the work of procurement and contract staff.
• Analyze and make recommendations on complex purchasing, contracting, and compliance issues.
• Prepare detailed procurement and contract-related reports, including financial and statistical analyses.
• Recommend and implement improvements to procurement systems, policies, and procedures, gaining stakeholder support where necessary.
• Collect, interpret, and evaluate complex procurement data for decision-making.
• Research, evaluate, and recommend new procurement methods, service delivery models, and contracting techniques.
• Assess the impact of legislative and regulatory changes on purchasing and contracting practices and propose adjustments.
• Exercise political acumen in communications with elected officials, executive staff, vendors, and stakeholders.
• Administer and monitor assigned contracts to ensure vendor performance, compliance, and value.
• Effectively use procurement and financial systems, as well as standard desktop applications.
• Communicate clearly and concisely, both orally and in writing.
• Build and maintain collaborative relationships with internal clients, external vendors, and stakeholders.

Ideal Knowledge:

• Public sector procurement laws, regulations, and best practices.
• Principles, methods, and procedures used in purchasing and contracting for professional and consultant services.
• Government agency programs and functions, including budgeting, finance, procurement, and contract compliance.
• Business process analysis methods related to purchasing and contract administration.
• Data collection, analysis, and reporting techniques used in procurement oversight.

Ideal Training and Education:

• Equivalent to a Bachelor’s degree from an accredited college or university with major coursework in public administration, business administration, political science, or a related field, with emphasis on procurement, contracts, or financial management preferred.

Substitution:

• Directly related experience may be substituted for the college requirement on the basis of one and one-half years of experience for one year of education to a maximum of four years.

 

 

Required License or Certificate

To review the Classification Specification, please click here (Download PDF reader)

Purchasing & Consultant Contracts Services Unit (Position Code 79)
Valley Water Telework Program: Eligibility for telework will depend on the type of work performed, operational needs, and the ability for the employee to perform the essential functions of their job duties while teleworking. Employment with Valley Water requires employees to live within 150 miles of their primary physical work location located in San Jose, California by their start date. 

This position is eligible for a hybrid telework schedule, typically working 40% remote and 60% onsite, after completion of the probationary period (one year).

The Customer Care Coordinator develops and implements strategies related to customer care, customer communications, and program support as it relates to Pioneer’s customers; provides support to customers regarding billing analysis and other customer-related issues; and supports communications and marketing efforts in ways that are consistent with Pioneer’s Strategic Plan.  Duties include:

• Receiving, researching, and responding to customer questions and concerns; reviewing, researching and responding to questions related to billing and programs available to customers.
• Preparing and providing detailed solar analysis and educating customers regarding Net Energy Metering, Solar Billing Plan, and other related billing rates/plans.
• Providing information to customers as it relates to energy efficiency.
• Processing and tracking customer opt outs, opt ups and re-enrollments.
• Ensuring customer contact center has updated and accurate talking points and information related to messaging and advertising campaigns.
• Attending and staffing booths at community events and interacting and educating customers regarding Pioneer’s services and programs.
• Providing billing related support including the maintenance and security of customer data, coordinating with PG&E on a variety of matters including customer service, data provisions, outages, infrastructure issues, and usage reports.
• Supporting call center by responding to escalated customer service matters and preparing/editing customer service scripts.
• Preparing and presenting a variety of reports and communications that include supporting statistical data; making presentations to member agencies, outside organizations and the public.
• Some of the primary responsibilities include answering phones, chats, and emails.