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The San Mateo County Harbor District (District) has a full-time employment opportunity with excellent benefits for a Customer Services Coordinator. Under general supervision the Customer Service Coordinator, performs a variety of complex and responsible customer service, administrative, clerical and para-professional accounts receivable duties. This position will provide administrative services in support of important functions and/or programs requiring specialized knowledge of the District's operations.

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This position will provide a variety of clerical duties required to assist veterans and their dependents in determining, applying for, and maintaining eligibility for benefits. The incumbent provides clerical support to the Veterans’ Services Officer. This position is full-time, and is scheduled for forty (40) hours per week.  
 

POSITION HIGHLIGHTS 

• Lead Revenue Operations: Oversee utility billing, tax collection, licensing, and fines to maximize efficiency and compliance  

• Drive Innovation and Improvement: Develop policies, processes, and long-term plans that strengthen financial performance and service delivery  

• Leadership with Impact: Guide and mentor staff to foster a high-performing, customer-focused work environment 

DESCRIPTION 

We are seeking a collaborative, proactive Revenue Operations Manager who will be responsible for the direction and management of the Public Services Division of the Finance Department! 

The primary focus of this position is to manage and provide oversight of Citywide Revenue Operations, including billing, delinquency processing, and collection duties; oversees tax collection, the issuance of licenses and regulatory permits; cashiering and the receipt of payments. The position leads and guides the Public Services Division’s staff of nine, and is an essential senior management position reporting to the Deputy Finance Director. 

PRIMARY RESPONSIBILITIES 

• Plans, organizes, and manages the operations and staff of the Public Services Division of the Finance Department.   

• Develops, implements, and monitors long-term plans, goals, and objectives focused on achieving the department’s mission and priorities.   

• Directs the development, implementation, and evaluation of policies, procedures, systems, and work processes to achieve annual objectives and service standards.  

• Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; recommends appropriate services and staffing levels.  

• Provides leadership, supervision, and mentorship to staff to ensure a high-performance, customer service-oriented work environment.  

• Forecasts, monitors, and directs Citywide revenue collection; oversees delinquency reviews, collection activities, cashiering functions , and appeals of enforcement actions.  

• Administers the Utility Billing program, including initiation and termination of customer accounts, delinquency processing, collections, and lien recommendations.  

• Coordinates water and wastewater utility rate administration, including working with consultants on financial and cost of service studies, verifying research and recommendations, and presenting findings to the Finance and Public Works Directors, City Council workshops, and Proposition 218 hearings.  

• Administers and oversees tax programs, including Transient Occupancy Tax, Business Tax and Licensing; reviews renewals, remittances, and applications; conducts audits; and ensures compliance.  

• Administers and oversees the parking citation adjudication program, including administrative reviews, procurement of hearing officers, and scheduling and conduct of hearings for various local programs on contested citations.  

• Oversees billing and collection of False Alarm fines.  

• Monitors and evaluates the impact of proposed legislation and regulations; researches and recommends new policies, procedures, and programs to ensure compliance with changing requirements.  

• Researches, prepares, and presents management studies, staff reports, and related documents to departmental leadership and City Council. 

• Manages procurement and contract administration for division programs and services, including development of RFPs, vendor selection, contract compliance, insurance requirements, and timely processing of vendor payments. 

• Provides staff assistance to the Deputy Finance Director; completes special projects as assigned; and represents the City at various meetings, workshops, and events. 

• Establishes and maintains appropriate internal controls; directs staff responsible for cash control, accounts receivable, revenue collection, and customer service. 

The City of Redwood City Parks, Recreation, and Community Services Department invites you to apply for the casual position of Human Services Assistant at the Fair Oaks Community Center (FOCC). FOCC is a multi-service agency that offers a variety of programs and services provided by City staff and non-profit and public agency partners. This position provides a variety of administrative and operational support functions while also providing customer service to customers of all ages and backgrounds. In particular, the Human Services Assistant will support the Information and Referral/Emergency Services Program that provides vital safety net, homelessness intervention, and homelessness prevention services to low-income families, single parents, seniors, disabled persons, persons experiencing homelessness, and individuals seeking assistance in meeting their basic needs and strengthening their economic self-sufficiency.

This is a non-benefited, casual (temporary) position, scheduled to work flexibly, 10-20 hours per week.

The Newark Recreation and Community Services Department seeks motivated, self-driven individuals passionate about working with the public. Customer Service Representative involves substantial contact with customers, program contractors, instructors, and staff, working in the café or as a birthday party host.  Various tasks may be assigned, from the front desk to facility setup/clean up. 

This position requires you to work at our indoor water park and recreation center.

You must be able to work 15-20 hours a week between 5:30 am and 9:30 pm.

**All communication will be via email for this recruitment**

Recruitment Contact:

Danielle Cranon-Jones

Email: danielle.cranon-jones@newarkca.gov

**All communication will be via email for this recruitment**

The Newark Recreation and Community Services Department seeks motivated, self-driven individuals passionate about working with the public. As a Senior Customer Service Representative, your role is pivotal in delivering exceptional service to our members and guests. As the primary point of contact, supervises part-time staff, enforces Silliman Center policies, assists in training staff, and serves as the primary contact for customers. This position requires you to work at our indoor water park and recreation center.

You must be able to work 15-25 hours a week between 5:30 am and 9:30 pm

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