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Are you a customer-focused professional who enjoys helping others, resolving billing and service questions, and supporting a team that serves the community?

If you are detail-oriented, flexible, and thrive in a fast-paced environment, Citrus Heights Water District invites applications for the position of Customer Service Technician.

WORK SCHEDULE:

The District observes a 4/10 work schedule, Monday–Thursday, 10-hour days. The regular work schedule for this position is 7:00 a.m. – 5:30 p.m.

POSITION DESCRIPTION, DISTINGUISHING CHARACTERISTICS, AND QUALIFICATIONS:

Under immediate supervision, the Customer Service Technician performs a variety of customer service and billing support duties, including processing payments, maintaining customer accounts, responding to billing inquiries, and coordinating service orders. The position also provides administrative support to an assigned supervisor and performs related work as required.

This is the entry-level class in the Customer Service series. Employees in this class typically have little or no directly related work experience but demonstrate the ability to perform the full scope of duties and meet performance standards. Incumbents work under close supervision while learning job tasks, progressing to general supervision as procedures and processes are learned.

• Two (2) years of responsible experience similar to Customer Service Technician is desirable

• Equivalent to completion of the twelfth (12th) grade supplemented by coursework in business or accounting is desirable

• Valid California Class C Driver’s License may be required. A satisfactory driving record is required.

Please click here to access the Customer Service Technician job description.

APPLICATION PROCESS AND SELECTION PROCEDURE:

Applications, supplemental questionnaires, resume, and cover letters must be submitted via email to mail to: hr@chwd.org. Materials must be complete and clearly indicate that the candidate meets the minimum qualifications. All statements made on the application and any supplemental materials are subject to verification. False statements may be cause for immediate disqualification, removal from the eligibility list, or discharge from employment.

Please click here to access the Customer Service Technician Employment Application

This position will be open until filled. The first review of applications will begin on Thursday, May 28th, 2026, and applications will be reviewed on a weekly basis thereafter until the position is filled.

Part I: Application - (Pass/Fail) After the closing deadline, applications will be screened in relation to the criteria indicated in this announcement. Incomplete, late, and faxed applications are not accepted. Resumes are not considered in lieu of the required employment application. Certificates, resumes, and other documents can be emailed with your application to hr@chwd.org.

All completed applications and supplemental questionnaires will be reviewed for each applicant’s ability to meet the minimum work experience, training, and education qualifications.

Successful candidates will be placed on a Qualified Candidate List and may be invited to participate in in-person interviews. Specific dates will be provided to selected candidates.

All communication and notices will be sent via e-mail.

Additional inquiries about the position may be directed to the District’s Human Resources division at 916-725-6873 or mail to: hr@chwd.org Citrus Heights Water District is not responsible for the failure of digital forms in submitting your application.

The Coordinator is responsible for providing the highest quality of guest service to all visitors. The Coordinator will be responsible for administrative duties and assist at various City facilities, as assigned. In addition, the Coordinator will monitor facility rentals and support the special events. This is potentially a year around part time position.

EXAMPLES OF DUTIES (This is a general description of duties and is not all-inclusive)

• Provide excellent customer service while performing assigned duties and have strong telephone and follow up skills
• Maintain a high degree of confidentiality in performing all aspects of assigned duties
• Process financial transactions and maintain accurate accounting records
• Communicate facility/program features to potential clients/groups
• Complete all daily opening and closing tasks in a timely manner
• Assist in protecting and safeguarding all property assets
• Resolve guest/participant concerns as needed
• Attend training and staff meetings as assigned

• Supervise part-time employees in Supervisor's absence and update employees on schedules and other essential tasks

• Perform other duties as assigned

SUPERVISION EXERCISED AND RECEIVED

General supervision is provided by Recreation Supervisor or Assistant Recreation Supervisor

MINIMUM QUALIFICATIONS

• Must be a minimum of eighteen (18) years of age
• Must have high school diploma or GED equivalent and have one year college or volunteer / paid experience that would qualify the applicant to perform all duties
• Must have reliable transportation to and from job assignments
• Must possess strong organizational skills and be able to multi-task
• Must be able to establish and maintain productive relations with others
• Must be willing and able to work days, nights, weekends, holidays, and overtime as required
• Depending upon assignment, may need to possess Class C Driver's License

REQUIREMENTS FOR EMPLOYMENT

• Must be able to handle sensitive and/or stressful situations or information with tact, discretion and significant awareness of confidentiality
• Must effectively communicate with adults and children from a variety of cultural backgrounds
• Willingness to comply with suspected child abuse reporting (11166.5 PC)
• Employees are required to be certified in Adult/Child CPR, First Aid, & AED from American Red Cross, American Heart Association or supervisor approved equivalent. Employees must be certified within 30 days of hire date or prior to the first day of work, whichever occurs earlier.
• Fingerprinting and TB test are required
• Must submit verification of legal right to work in the United States as a condition of employment

SELECTION PROCESS

Qualified application will be evaluated on the basis of related experience and quality of presentation.

The most highly qualified applicants will be invited to an oral interview. Applicant evaluations may include a written and physical test. Satisfactory candidates will be placed on an eligibility list. Placements are anticipated immediately after the list is established. Some placements may be assigned to emphasize public education as the City's needs require.

Some positions may require a health evaluation.

APPLICATION PROCESS

To be considered for this position, apply online by submitting a completed City application and resume through our on line application system: https://fremont.workbrightats.com/jobs/

Reasonable Accommodation: The Recreation Services Division will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise us of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4347 or emailing recjobs@fremont.gov.

THE CITY OF FREMONT IS AN EQUAL OPPORTUNITY EMPLOYER.

WE DO NOT DISCRIMINATE ON ANY BASIS.

The information contained herein is subject to change and does not constitute either an expressed or implied contract