San Mateo County Health is seeking well-qualified individual for the position of Medical Office Specialist-Behavioral Health & Recovery Services – Extra Help.
There is currently one extra help part time (20-hours per week) vacancy in the Behavioral Health & Recovery Services Division. This position is located in Belmont, CA, but may travel/drive throughout the County to perform duties of the job.
The Medical Office Specialist (MOS) will be involved in the organization and development of workflows for the Access Utilization Management (UM) Team. The Medical Office Specialist will oversee and perform a variety of complex medical office administrative tasks that correspond to the compliance mandates of Department of Health Care Services (DHCS) and Centers for Medicare and Medicaid Services (CMS); perform difficult, complex, technical or specialized medical office support work, which may require the exercise of independent judgment, the application of technical skills, and a knowledge of detailed or specialized activities related to Behavioral Health and Recovery Services and compliance standards; and may train others in work procedures or direct the work of others on a project or relief basis.
Access Utilization Management (UM) MOS Position
Support outpatient utilization management; track timelines, requests, and provide monthly reports on completed tasks; help with formatting spreadsheets, creating PDF referral forms, and completing complex spreadsheet analysis in Excel; write formal letters and input data from the electronic medical record (EMR) database; verify insurance eligibility; input demographic and insurance eligibility in EMR database, Avatar; oversee and perform a variety of complex administrative tasks that correspond to the compliance mandates of DHCS and CMS; and process in or out of county requests using knowledge of specialized out of county activities.
Ideal candidate will possess:
- Demonstrated proficiency in Microsoft Excel
- Experience processing health care insurance
- Ability to perform a variety of complex medical office administrative tasks
- Experience working in a high-volume health care environment
- Demonstrated skill in organizing and prioritizing work to meet deadlines
- Ability to work independently
- Demonstrated ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work
- Excellent verbal and written communication skills
This is an extra-help, at-will assignment, paid on an hourly basis. Extra-help hours are dependent on the business needs of the department and therefore work hours may vary from week to week. Extra help employees shall not exceed 1,040 hours of work per fiscal year. Some extra help positions are eligible for benefits under the Affordable Care Act. Extra help employees are not guaranteed permanent status at the end of the assignment.
Qualifications
Knowledge of:
- Office administrative practices and procedures, including filing and the operation of standard office equipment.
- Basic business data processing principles and the use of word processing or personal computing equipment.
- Medical terminology as related to office support work.
- Policies and procedures related to the medical treatment or screening area to which they are assigned.
- Proper form for typed materials.
- Business arithmetic, including percentages and decimals.
- Correct English usage, including spelling, grammar and punctuation.
- Record keeping principles and procedures.
Skill/Ability to:
- Perform technical, specialized, complex or difficult medical office support work.
- Organize, prioritize and coordinate work activities.
- Read, interpret and apply rules, policies and procedures.
- Organize, research and maintain patient and general office files.
- Establish and maintain effective working relationships with those contacted in the course of the work.
- Compose routine correspondence from brief instructions.
- Make arithmetic calculations with speed and accuracy.
- Use initiative and sound independent judgment within established guidelines.
- Operate standard office equipment, including a word processor, personal or on-line computer, and centralized telephone equipment.
Note: Specific positions may require the ability to type at a rate of 40 net words per minute from printed copy.
Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
- One year of journey-level office support experience in a medical office setting OR two years of general clerical or office assistant experience.
Application/Examination
If you are interested in being considered for this limited term position the following items must be submitted via e-mail:
- Cover letter with responses to Supplemental Questions (maximum of 2 pages)
- Resume
Supplemental Questions:
1. Give examples that demonstrate your experience using Excel to sort data, use and create formulas, create reports and creating fillable forms. Be detailed and complete in your response. Additionally, list other Microsoft applications in which you are proficient.
2. Describe your experience working in a high-volume health care environment handling insurance processes, various authorizations, and professional written correspondence. If you have no health care experience, please explain your professional skills that would help you in this role. Be detailed and complete in your response.
3. Describe how you organize your workload to manage multiple specialized tasks and meet mandated deadlines? Be detailed and complete in your response.
Please include the words "Medical Office Specialist-Behavioral Health & Recovery Services – Extra Help Position" in the subject line of email submission. All submitted materials must be in a Word or PDF format.
Please submit the above listed materials via email to:
Colleen Buggs, Clinical Services Manager
cbuggs@smcgov.org
Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.
Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.
NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions and a resume) will not be considered.
About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. We seek to hire, support, and retain employees who reflect our diverse community, and we encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
