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This recruitment will remain open until filled. This recruitment is running concurrently with HR26-03 and may be used to fill one position at either classification, depending on the qualifications and experience of the selected candidate.

Candidates are encouraged to apply early in the process for optimal consideration.

The first review of resumes will take place on February 22, 2026

To apply for this opportunity, please visit the Alameda CTC website and download an application at: www.alamedactc.org/get-involved/careers-jobs/

Complete application packets must include a cover letter, resume, and application. In addition, please include a writing sample from your professional work of at least 750 words that demonstrates your ability to communicate a technical matter clearly and accessibly to a public audience.

Application packets may be sent by email to: recruitment@alamedactc.org. Alternatively, you can mail a completed application packet to:

Attn: Recruitment
Alameda CTC
1111 Broadway, Suite 800
Oakland, CA 94607

Incomplete applications will not be considered.

TO LEARN MORE, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

Dispatch/Records Supervisor (Full Time)

The City of Marysville seeks qualified candidates for this excellent career opportunity!

Under direction, the Dispatcher/Records Supervisor performs a wide variety of confidential law enforcement and clerical records maintenance and emergency services dispatching. Assists in designing and implementing procedures, methods, programs and departmental goals and objectives; responsible for the efficient accomplishment of the daily activities of an assigned work group; exercises direct supervision over staff; and performs related work as assigned.

SALARY RANGE:
Dispatch/Records Supervisor – $4,907.72 to $5,965.37 per month   

FINAL FILING DATE:
A complete application packet must be completed online by 5:00 pm, Monday, March 23, 2026.

DISTINGUISHING CHARACTERISTICS:

The Dispatcher/Records Supervisor is responsible for directing and supervising the work of specific non-sworn classifications; adhering to State and Federal guidelines regarding records maintenance. Limited direction is provided by the Support Services Manager.

EXAMPLES OF ESSENTIAL DUTIES

Examples of Work are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Employees are responsible for all other duties as assigned.

Provides continuous leadership in carrying out the program mission, as amended from time to time, including:

• Assign work, schedule shifts for assigned personnel, proof and review work and provide technical assistance to communications and records clerk personnel involving warrants, bail, abstracts, and other offender records.

• Assist in developing and implementing police records communications and teletype systems and procedures.

• Type, file, and index police reports.

• Receive reports and complaints from the public over the phone and at the desk.

• Prepare periodic operating and statistical reports from accumulated data.

• Supervise and assist in the radio dispatch of emergency personnel and equipment.

• Handle petty cash as directed.

• Supervise, train and evaluate assigned staff.

• Perform related duties as assigned.

QUALIFICATION REQUIREMENTS

To be successful in this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EMPLOYMENT STANDARDS (position requirements at entry)

Any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the job is qualifying. These employ­ment standards would typically be achieved by possession of a high school diploma, or equivalent; and at least three years of progressively responsible work experience which involved duties similar to those expected of incumbents in this classification, including at least one year supervising others; experience in a law enforcement or government setting.

PHYSICAL DEMANDS

The physical demands described here are representative of those which must be met by an employee to successfully perform the essential functions of this job. Reasonable accom­modations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, walk, and stand.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Must be able to use telephone and computer equipment and peripherals.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accom­modations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderately quiet indoors, and varying outdoors.

Work days are frequently long, and work product deadlines are common.

Confidentiality is expected.

This recruitment will remain open until filled. This recruitment is running concurrently with HR26-04 and may be used to fill one position at either classification, depending on the qualifications and experience of the selected candidate.

Candidates are encouraged to apply early in the process for optimal consideration.

The first review of resumes will take place on February 22, 2026

To apply for this opportunity, please visit the Alameda CTC website and download an application at: www.alamedactc.org/get-involved/careers-jobs/

Complete application packets must include a cover letter, resume, and application. In addition, please include a writing sample from your professional work of at least 750 words that demonstrates your ability to communicate a technical matter clearly and accessibly to a public audience.

Application packets may be sent by email to: recruitment@alamedactc.org. Alternatively, you can mail a completed application packet to:

Attn: Recruitment
Alameda CTC
1111 Broadway, Suite 800
Oakland, CA 94607

Incomplete applications will not be considered.

This recruitment will remain open until filled; however, candidates are encouraged to apply early in the process for optimal consideration. The first review of application packets will take place on February 22, 2026.

TO LEARN MORE, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

The Marysville Police Department is recruiting for the position of Public Safety Dispatcher. 

We are seeking energetic and outstanding individuals to join our team.  Ideal candidates are committed to working with their community in total partnership as we work together to improve the quality of life for everyone who works, lives and plays in our city. Public Safety Dispatchers are tasked with dispatching first responders including police, fire and medical services.

Applications are being accepted for the position of Police Communications & Records Manager with the South San Francisco Police Department. 

APPLICATION DEADLINE: THURSDAY, APRIL 2, 2026 OR UPON RECEIPT OF THE FIRST 100 ONLINE APPLICATIONS, WHICHEVER OCCURS FIRST.

THE CITY OFFERS AN ATTRACTIVE BENEFIT PACKAGE, AS WELL AS CALPERS RETIREMENT PLAN AND SOCIAL SECURITY PARTICIPATION.

The Department

The City of South San Francisco has 85 sworn and 35 civilian positions. The Department’s philosophy is one of participative management, with a high degree of emphasis on training and education. It employs team and community-oriented policing and problem-solving concepts and recognizes the importance of staying contemporary with technological advances. The Department acknowledges that the responsibility for public safety and the quality of life in our neighborhood is a responsibility shared with the whole community. 

A new state-of-the-art Police Department building and 9-1-1 Communications Center has opened at 1 Chestnut Avenue.  The new Police Building includes a large training room for defensive tactics, a dedicated indoor firearms range, and progressive construction incorporating the latest in Police Station design concepts.  The 9-1-1 Communications center will have the latest communications and dispatching technologies to provide improved service and response to South San Francisco residents. 

SSFPD Recruitment Video

The Position

The Community Relations Manager/Public Information Officer is a full-time management position that reports directly to the City Manager and is part of the City Manager’s Office. The Public Information and Community Relations Division is responsible for providing information to the general public about the programs, projects, and policies of the City Council and City government.

This position is a key member of the City’s Executive Team given the unique position of being a liaison to citizens, businesses, schools, and non-profits in the City.

Under direction of the City Manager, Community Relations is responsible for the City’s cable TV franchise agreements, serving as a liaison with civic organizations, and providing staff support to the Civic Action Commission and Education Commission.

The Public Information function includes providing timely and accurate information to residents, businesses, the media, and others about City services and programs. Significant use of digital communication tools, including the City's website, social media platforms, and the City Channel, is a central aspect of the position. In addition, the role oversees and coordinates production of the Outlook, the City’s printed community newsletter, as well as communications related to special events.

Assisting the Mayor with official communications, sharing information from other organizations regarding upcoming events, providing tours of City Hall and serving as the point of contact for community organizations, providing staff support to City commissions and City Council meetings, and coordinating environmental programs are all aspects of this role that create an interesting, rewarding, and stimulating variety of work.

The Ideal Candidate

The ideal candidate for this position will demonstrate significant professional and managerial competency in communications, and only those candidates able to “hit the ground running” and quickly establish rapport, trust, and credibility within the organization and the community will be considered.

A self-starter with excellent written and verbal communication skills and an upbeat attitude about municipal service is highly desired. The successful candidate will be skilled in modern public sector communications, including strategic use of social media platforms, website content management, digital engagement tools, and the creation of compelling multimedia and video content.

This opportunity is best suited for an individual who is truly interested in becoming an integral part of a high performing organization, and a visible trusted presence within the fabric of the Pleasant Hill community.

A Bachelor's degree with major course work in communications, public relations or public administration, and four years of professional communications experience is required.

Compensation & Benefits

The annual salary range for the Community Relations Manager/Public Information Officer is $142,044—$188,880. Placement in this range is dependent upon qualifications.

Detailed benefit information is in the Management Pay Plan.  

• Retirement – The City participates in the California Public Employees’ Retirement System (CalPERS) under a 2% @ 60 formula for Classic Members. The City contributes 3% to a 401(a) plan as well as $200/month to an Retirement Health Saving (RHS) plan. Voluntary Roth IRA & 457 plans available.
• Medical Benefit – The City offers two choices for coverage—Kaiser or Health Net. The City pays 75% of the Kaiser monthly premium at each coverage level. 
• Medical in Lieu –  The City will contribute $400 (employee only coverage) or $500 (employee + 1 coverage) or $600 (family coverage) in cash, or a contribution to a 457 deferred compensation plan, in lieu of medical coverage.
• Dental & Vision: City-paid for employee and eligible dependents.
• Life Insurance – City-paid coverage equal to 1x annual salary.
• Holidays – 14 paid holidays per year.
• Vacation Leave – Up to 25 days based on years of service.
• Sick Leave – Accrues at the rate of one day per month, with no maximum accrual.
• Administrative Leave – Up to 16 hours of administrative leave each month on a non-cumulative basis.
• Flexible Spending (Section 125) Plan – Dependent care and out-of-pocket medical costs may be paid on a pre-tax basis.

Application & Selection Process

To be considered for this opportunity, submit your application and cover letter online at governmentjobs.com/careers/pleasanthillca. Your cover letter should express your interest in the position and why you would be an ideal candidate. Deadline to apply is March 27, 2026. 

Following the closing date, applications will be screened according to the qualifications outlined herein. The most qualified candidates will be invited for an oral board interview, based on background and experience as evidenced by their application.  To be placed on an eligibility list, applicants must receive a passing score of 70 or more from each panel member.

Employment offers are contingent upon successful completion of a pre-employment physical exam and a thorough background check, including livescan. 

Immigration Reform & Control Act

To comply with the Immigration Reform and Control Act, all new employees are required to provide proof of U.S. citizenship or authorization to work in the United States on their first day of employment.

Equal Opportunity Employer

The City of Pleasant Hill is an Equal Opportunity Employer. In accordance with the Americans with Disabilities Act of1990 (ADA), requests for special accommodations during any stage of the examination process should be made in advance to the Human Resources Department. 

Make a difference every day in this role, you'll provide life-saving services, connect those in need with critical assistance, and help ensure the safety and well-being of our community.

Paid Training Provided!

We equip you with the skills to handle emergency & non-emergency calls, dispatch police officers, and operate advanced communication systems.

                                     POSITION DETAILS:

• Salary Range: $26.51/hour with excellent benefits

• Promotion Opportunity: Police Dispatcher at $29.96/hour with excellent benefits

• Growth Potential: Up to $79,539/year ($38.24/hour)

• Cost of Living Adjustment: 3% increase effective July 13, 2026

• Schedule: 10-hour shifts, 4 days per week, rotating every four months

• Requirements: Must be able to work nights, weekends, and holidays

                         MINIMUM QUALIFICATIONS:

Education:  Equivalent to the completion of the twelfth grade. Additional specialized training in communications or a related field is desirable.

Experience: Some emergency or non-emergency dispatch experience is desirable. 

Special Requirements: 

• Must be 18 years of age as of the date of hire
• United States citizen or meet citizenship requirements
• High School Diploma or GED
• Good moral character with no felony convictions

Recruitment Process:

1. Computerized test - Pass or Fail*
2. Oral Interview
3. Background Investigation includes a medical exam, psychological evaluation, polygraph, and drug/alcohol screening. 

*Computerized Testing Process: Testing is administered by the National Testing Network (NTN), which will share your test results with the City to progress your application to the next steps. 

To register and schedule your test:

1. Visit www.nationaltestingnetwork.com
2. Select "Find Jobs," then "Emergency Communication Jobs."
3. Sign up for the Simi Valley Police Department.

During your visit to the NTN website, complete the registration process, schedule your test, and review detailed information, including the testing process and FAQ's. Testing is available virtually or in person at designated facilities.

Testing Fee Waiver: A fee is required for the written exam. Candidates facing financial hardship may request a fee waiver before registering for the test. For more details, see Candidate FAQ #26 at NTN FAQ's.

                              SPECIAL REQUIREMENTS:

• Must be 18 years of age as of the date of hire.
• A United States citizen or meet citizenship requirements.
• Be of good moral character with no felony convictions.

                                   TESTING PROCESS:

• Oral Interview
• Background Investigation includes a medical exam, psychological evaluation, polygraph, and drug/alcohol screening.

                           A DAY IN THE LIFE OF A DISPATCHER:

Ever wonder what it’s like behind the headset? Click Here to step into the fast‑paced world of 911 dispatchers and see how they keep calm while saving lives.

                                     JOB DESCRIPTION:

https://www.simivalley.org/home/showpublisheddocument/31236

                                      IDEAL CANDIDATE:

We are looking for a passionate and dedicated individual eager to gain the knowledge, skills, and proficiencies essential to the functions of a Police Communications Center. The following skills are vital for success in this role:

• A strong desire to help others while remaining calm and composed in high-pressure situations.
• The ability to manage interactions with diverse personalities while maintaining control over one's own emotions.
• Strong listening and effective interviewing abilities.
• The capability to multi-task efficiently and work independently with minimal supervision.
• Proficient computer literacy and the ability to operate office equipment effectively.
• A collaborative spirit to work in a team environment, paired with the ability to think critically, react swiftly, and make decisions independently.

                                            BENEFITS:

We’re proud to offer a comprehensive and competitive benefits package that supports your health, financial well-being, and professional growth—because we believe taking care of our team is essential to serving our community.

Health & Wellness

• Medical Coverage: 100% City-paid premiums for most plans, including family coverage
• Dental & Vision: Fully covered dental (Delta Dental) and low-cost vision (VSP) plans
  • Family coverage fully covered for dental and $1.46/month for vision
• Prescription Drug Plan: Access to major retail and mail-order options
• Flexible Spending Account (FSA): Pre-tax savings for health and dependent care expenses
• Employee Assistance Program (EAP): Up to 8 free confidential consultations for employees and household members

Retirement & Financial Planning

• CalPERS Pension:
  • 2% @ 55 formula for “Classic” members (single highest year final compensation for individuals enrolled in CalPERS prior to 1/1/2013)
  • 2% @ 62 formula for “New” members (three year average final compensation for individuals enrolled in CalPERS after 1/1/2013)
  • 4th Level Survivor Benefit included
• Deferred Compensation:
  • 401(k) and 457 plans with Roth options
  • City matches up to $75 per paycheck to 457
  • City contribution of $30 per paycheck to 457
• Note: The City does not participate in Social Security; no FICA deduction except Medicare hospital insurance

Paid Leave & Holidays

• Annual Leave (AL):
  • 5.2 weeks/year to start (vacation + sick combined)
  • Increases at 5 and 10 years of service
  • Cash-out option available after one year
• Holidays:
  • 11 paid holidays + 1 floating holiday annually

Professional Development

• Tuition Reimbursement:
  • Up to $1,800/year

Insurance Coverage

• Life Insurance:
  • $101,000 employee coverage fully covered
  • $5,000 dependent coverage fully covered
• Optional AFLAC Plans:
  • Accident, cancer, hospital, and critical care coverage available

We also host a full calendar of employee appreciation events and activities to celebrate the incredible work our team does year-round.

This information is intended to give an overview of the benefits available to City employees. It is not intended to be a contract (expressed or implied), nor is it intended to otherwise create any legally enforceable obligations on the part of the City, its agents or its employees.

                                    SPECIAL INSTRUCTIONS:

This recruitment is continuous with application review occurring on a regular basis. The most qualified candidates will be invited to the next steps in our hiring process. An invitation is not guaranteed. 

Resumes are not accepted in lieu of the City’s Application form. Employment applications must be complete, contain a minimum of ten years of experience (appropriately), and list gaps in employment.

                                       SELECTION PROCESS: 

• Applications will be evaluated based on education, training, and experience as it relates to the position.
• Testing may include written, oral panel interviews, and department-level interviews.

All offers of employment are contingent upon the following:

If selected for this position, you agree to undergo the following before your official appointment:

• Polygraph Examination
• Comprehensive Background Investigation
• Psychological Evaluation
• Drug Screening before your official appointment
• Providing copies of degree(s), training certifications/licenses listed on application/resume
• Verification of Employment for entire job history

Applicants seeking Veteran’s Preference must submit form DD214 with the application.

                         REASONABLE ACCOMMODATION:

In compliance with the Americans with Disabilities Act, if you need special assistance in the selection process, please notify the Human Resources Division, in writing.

City of Simi Valley is an Equal Opportunity Employer Encouraging Workforce Diversity.

Hourly range: $24.57 - $29.87/hour

Part-time position: up to 30 hours per week; primarily Monday - Friday  (may include evening/weekend hours)

Summary

Under general supervision, the Marketing Assistant assists in the planning and organization of registration, marketing, publicity, and community outreach efforts in accordance with District policies and procedures.

Essential Duties and Responsibilities

• Assist in the development and implementation of social media strategies and campaigns
• Assist in the administration and maintenance of the District’s website
• Compile and maintain distribution lists for mailings and electronic communications
• Solicit feedback from participants and visitors through online surveys and distribute relevant response data to staff in the District units
• Promote District events, activities, facilities, and other special projects
• Support staff in District Units in the development of news releases, special event flyers/brochures, community announcements, project-based communications, or other communication methods
• Assist with the registration process, including the administration and maintenance of the software
• Assist in the preparation and distribution of the Recreation Division Program Guides
• Answer, screen, and route phone calls from the public

Other Duties and Responsibilities

• May drive a District or personal vehicle to deliver materials or attend meetings
• Perform other related duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty* satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required:

Education/Experience: A typical way to obtain the knowledge and abilities would be: graduation from high school or GED and at least 2,000 hours of relevant work or volunteer experience, with at least 30 college units completed in recreation or a related field. An associate degree is preferred. Must be at least 18 years old. Experience working with Adobe Creative Suite, WordPress, Canva, and a variety of social media platforms. 

Language Ability: Ability to communicate effectively in English in both written and oral form. Ability to write routine correspondence using correct spelling and grammar.

Math Ability: Ability to add, subtract, multiply and divide whole numbers, fractions and decimals.

Reasoning Ability: Ability to use common sense and excerise good judgement in solving problems. Ability to establish effective relationships with fellow employees, volunteers and participants and parents/guardians.

Certificates and Licenses: 

• Pediatric First Aid & CPR/AED within 90 days of employment 
• A valid California Driver's License with a good driving record and current automobile insurance
• Department of Justice fingerpring clearance
• Proof of a negative TB skin test

Supervisory Responsibilities:  There are no supervisory responsibilities.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable qualifed individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee works in a community center or office environment subject to frequent public contact and interruption, and to intermittent exposure to indivuduals acting in a disagreeable fashion. The noise level is usually moderate. The employee frequently works in the field and in outdoor weather conditions subject ot extreme heat or cold; and where the noise level may be loud. Exposure to hazardous conditions may vary according to Unit assignment.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualifed individuals with disabilityes to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit, use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee is frequently required to life, push or pull up to 50 pounds. The physical demands may vary according to Unit assignment.

Selection Process

Apply online at www.crpd.org/jobs (follow link to CalOpps).

Based on the information provided in the application documents, those candidates with the most desirable qualifications will be invited to continue in the selection process.  Not all applicants meeting the minimum qualifications are guaranteed advancement through any subsequent phase of the examination.  Be sure to include all pertinent information regarding your education and experience.  Fill out the application completely; blank spaces may cause rejection; do not refer to resume.  Falsification or omission of material fact is cause for rejection, removal from the eligibility list, or dismissal.  Resumes will not be accepted in lieu of a completed application.  Applications should be submitted as soon as possible as the position will close either at 5:00 p.m. on the filing deadline, or when the listed number of applications are received, whichever occurs first.

In accordance with the Immigration and Control Act of 1986, the Conejo Recreation and Park District must verify that all new employees have written proof of their right to work in the United States at the time of hire.

REASONABLE ACCOMMODATION FOR INDIVIDUALS WITH DISABILITIES

The District encourages applications from qualified individuals with disabilities as defined by the Americans with Disabilities Act.  Individuals who will require a reasonable accommodation to take a test as part of the selection process must notify Human Resources.  Applicants with disabilities that affect sensory, manual or speaking skills may be provided with a test in a format that does not require the use of the impaired skill.  Persons requesting reasonable accommodation will be required to provide documentation of such need.

Note:  The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice

Join our team!      

We’re looking for skilled 9-1-1 Police Dispatchers who are passionate about public safety and excel in communication to join our dynamic Police Department.

This critical role involves handling emergency and non-emergency calls, dispatching officers to service calls, and operating advanced communication equipment, including radios, telephones, and computer systems. It’s a challenging yet deeply rewarding position that directly impacts the safety and well-being of our community.

We offer competitive pay, with the ability to hire above the starting rate based on relevant experience.

Work Schedule: This position follows a 4/10 varied work schedule, including nights, weekends, and holidays, with rotations every four months.

Pay range for this position is $29.09 - $37.12 hourly, plus additional night shift pay, and amazing benefits!

Our Minimum Qualifications for consideration are:

Education:  Equivalent to the completion of the twelfth grade. Additional specialized training in communications or a related field is desirable. 

Experience: Two years of increasingly responsible communications or dispatch experience; or two years of law enforcement support experience utilizing one or more of the following systems:

• California Law Enforcement Telecommunications Systems (CLETS)
• Computer-Aided Dispatch (CAD)
• National Crime Information Center (NCIC)
• Criminal Justice Information System (CJIS) 

License/Certificates: Possession of, or ability to obtain, a Peace Officer’s Standards and Training (POST) Basic Public Safety Dispatcher Certificate within one year of employment.

Special Requirements: Must be 18 years of age as of the date of hire; a United States citizen or meet citizenship requirements; and be of good moral character with no felony convictions.

Testing Process:

• Oral Interview
• Background Investigation includes a medical exam, psychological evaluation, polygraph, and drug/alcohol screening.

A full Job Description is available for review utilizing the link below: 

This recruitment is open on a continuous basis and selections may be made at any time within the process. It is recommended to apply immediately. The review of applications received will occur at the end of each month.  

**To receive consideration for the screening process, candidates must meet the below minimum qualifications:

• Graduation from high school or possession of a GED; 

AND

 

• The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or

OR

• Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; 

OR

• Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara.

ACCEPTABLE SUBSTITUTION: Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. Please upload a copy of your certificate. 

The City
The City of Santa Clara is a "full service" city – one of only a few communities in the Bay Area that has its own police, fire, library, recreation, and electric, water, and sewer utilities, as well as all of the other departments and civic amenities expected in a thriving community. Santa Clara is a family-oriented and business-friendly city, led by a city government that has developed an award-winning ethics program and a commitment to fostering public trust. Located in Santa Clara County at the southern tip of San Francisco Bay, about 45 miles south of San Francisco, Santa Clara is a strategic regional hub, convenient to freeways, airports, railroads, expressways, light rail, and other public transportation.

The Department
The men and women of the Santa Clara Police Department take tremendous pride in providing the community with outstanding service through the "Santa Clara Way" of service.  In partnership with the citizens, the team provides law enforcement services with professional and dedicated staff. The team will always identify and resolve problems utilizing all available resources and perform services professionally and with a high level of integrity. To learn more visit our website.   

The Position 
As a Public Safety Dispatcher II, this non-sworn classification dispatches public safety, fire, and emergency medical services out into the community. The successful incumbent will be responsible for receiving incoming calls for police, fire, or medical assistance and dispatch necessary units. This classification is distinguished from the Public Safety Dispatcher I by a broader range of responsibility due to a higher level of experience and training.  

Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to appointment. 

THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESDIES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. 

 

DISTINGUISHING CHARACTERISTICS

This is the journey-level classification in the non-sworn flexibility staffed Public Safety Dispatcher I/II series. Incumbents are expected to work independently and exercise judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the class of Public Safety Dispatcher I in that the latter is the entry level class where incumbents are trained on full range of dispatch functions under immediate supervision. This class is distinguished from the Senior Public Safety Dispatcher in that the latter has full responsibility for supervising a shift of Public Safety Dispatchers I/II.

 

 

Typical Duties

 

Each position in this classification may not include all the duties listed below, nor do the examples cover all the duties that may be performed.

• Operates base radio console equipment, transmitting and receiving routine and emergency messages
• Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines
• Dispatches appropriate emergency vehicles, equipment and personnel in response to those requests, in accordance with established policies and procedures
• Coordinates emergency operations between various departmental personnel and equipment
• Operates data terminals for information pertaining to daily public safety operations, and general emergency services
• Maintains written logs, files, and computer information in the prescribed manner
• Updates computer files and performs other clerical functions and tasks as directed
• Performs other related duties as assigned

 

 

Minimum Qualifications

 

EDUCATION AND EXPERIENCE

• Graduation from high school or possession of a GED; and
• The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or
• Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or
• Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara.

ACCEPTABLE SUBSTITUTIONS

• Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience.

DESIRABLE QUALIFICATIONS

• Classroom education involving fire science or law enforcement related studies.

LICENSES/CERTIFICATES

• Possession of a valid California POST Public Safety Dispatcher Basic Certificate and a valid Medical Priorities Dispatching System (MPDS) Certificate are required prior to the completion of the probationary period.

OTHER REQUIREMENTS

Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and may include polygraph and/or psychological testing.

PERMANENT CITY EMPLOYEES PREFERENCE POINTS
Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to his/her final score. 

Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. 
 

 

Knowledge, Skills, and Abilities

 

Knowledge of:

• General public safety radio and telephone communications systems
• Police and fire emergency procedures
• Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries

Skill in:

• Reading and interpreting maps; and maintaining accurate records

Ability to:

• Read, write, spell, and speak in clear, concise English
• Learn correct telephone answering techniques, policies and procedures
• Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines
• Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety
• Follow verbal and written instructions
• Communicate clearly and distinctly using radio and telephone equipment
• Maintain composure and work accurately in emergency situations
• Work in a team-based environment and achieve common goals
• Establish and maintain tactful, courteous, and effective working relationships with those contacted during the course of work, including the general public
• Work in a confined area, wearing a headset which restricts physical movement about the work area
• Accurately enter information into the CAD system while simultaneously receiving information by phone or radio
• Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations
• Work in a highly structured environment where all communications are recorded or documented and reviewed as public record
• Handle multiple priorities and organize workload
• Extract information or data from other computer systems
• View multiple video display terminals for extended periods of time in low variable light conditions
• Distinguish and interpret the meaning of colors on video display terminals
• Distinguish and comprehend simultaneous communications from several sources
• Work continuously or uninterrupted as required, standing or sitting for extended periods of time
• Perform with a high standard of customer service, professional conduct, and civic responsibility
• Use emergency medical questioning techniques and provide medical instructions via telephone when required
• Type at a net rate of 35 wpm on a computer keyboard

Additional Information: 
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a complete City Application and meet the below minimum qualifications:

• Graduation from high school or possession of a GED; and
• The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or
• Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or
• Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara.

ACCEPTABLE SUBSTITUTION: Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. Please upload a copy of your certificate. 

Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov.  This position is continuous: Applications will be reviewed at the end of each month for consideration to the position.  If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed.