Information Systems & Technology (IT) Analyst | FY 2025-26: $112,836.00 - $134,520.00
Information Systems & Technology (IT) Analyst | FY 2026-27: $116,220.00 - $138,552.00
Information Systems & Technology (IT) Analyst | FY 2027-28: $119,712.00 - $142,716.00
This is a full-time, 40 hours per week position working 8:00 AM to 5:00 PM on Mondays, Tuesdays, Thursdays; 8:00 AM to 7:30 PM on Wednesdays; and 8:00 AM to 1:30 PM on Fridays; with occasional evening and weekend hours.
THE DEPARTMENT
The Information Systems and Technology Division is responsible for the City's network infrastructure, cybersecurity, Help Desk support, and daily IT operations. The division supports a full-service city that includes City Administration, Police, Fire, Planning, Public Works, Parks, Beaches, and Recreation departments.
DEFINITION
Under general supervision, perform a variety of routine and complex duties in support of City-wide information systems, security, and technology operations. Perform systems administration, troubleshoot problems, and ensure data integrity; trains and assists end users in using new applications and systems.
DISTINGUISHING CHARACTERISTICS
This is a professional level position that requires significant administrative, analytical, and technical skills. This position serves as a technical leader, providing complex analytical support.
SUPERVISION RECEIVED/ EXERCISED
Receive general supervision from higher-level management. May provide direction to support staff and oversee part-time staff and/or volunteers.
ESSENTIAL FUNCTIONS – INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
- Install, configure, maintain, troubleshoot, and monitor physical and virtual network and server infrastructure including hardware, software, real-time monitoring tools, peripherals, and devices ensuring effective performance and proper integration of components and systems with existing architecture; assist in infrastructure changes and upgrades to limit interrupted services.
- Administer automated deployment of software and updates over the network.
- Monitor and maintain security control of City network and server infrastructure; configure and monitor security features and firewall rules; verify and ensure proper user accessibility; identify and address vulnerabilities; research, recommend, and apply security updates as needed.
- Monitor disaster recovery and backup processes and schedules; verify that backups are successful and data can be recovered.
- Ensure database security by preparing access and control policies and procedures and reviewing permissions on a regular basis.
- Install, configure, maintain, troubleshoot, and monitor City-wide telecommunications systems including voice and data communications infrastructure and equipment; set up and maintain user accounts, access groups, extensions, and voicemail boxes; troubleshoot system-wide outages.
- Work on systems and infrastructure conversion, installation, and maintenance projects, including planning, organizing, and defining project requirements, methods, and end objectives in consultation with end users; coordinate project activities with IT Manager and IT staff, end users, and vendors.
- Maintain information on scheduled systems maintenance, including upgrades and outages.
- Respond to and resolve users’ inquiries and complaints and escalate problems or issues to
- vendor representatives as needed.
- Stay abreast of new trends and innovations in technology related to systems, network, server, and telecommunications; research, recommend, and evaluate vendor solutions and technologies; implement improvements upon approval.
- Perform related duties and responsibilities as required and other duties as assigned.
- Serve as a Disaster Service Worker, as required.
Please refer to the attached job description for additional information.
